NCR 5932 User Manual

NCR 5932 USB Keyboard

User’s Guide

B005-0000-1395
Issue C

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

Pentium is a registered trademark of Intel Corporation.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book.

Address correspondence to:

Manager, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096

Copyright © 2002
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved

iii

Preface

Audience

Notice: This document is NCR proprietary information and is not to
be disclosed or reproduced without consent.

Safety Requirements

This device does not contain any user serviceable parts and should
only be serviced by a qualified service technician.

Caution: Before servicing the equipment plug your ground strap into
a proper grounding outlet. Failure to do so could damage the
equipment.

Warning: Before servicing the keyboard, disconnect the AC power
cord from the retail workstation or PC to which the keyboard is
connected. Also disconnect the cables from the PC/workstation to the
keyboard.

Caution: To protect the internal circuitry from damage, unplug the
AC power cord and then momentarily press the power switch ON to
drain the power supply capacitance.

Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.

Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit être située ou installée a proximite du matériel et
être facile d’accés.

iv

v

Table of Contents

Chapter 1: General Overview

Introduction ...........................................................................................1-1

109 Key USB Keyboard..................................................................1-1

Model Number ...............................................................................1-2

Major Model Code ..................................................................... 1-2

Sub Model Code .........................................................................1-2

Power Code.................................................................................1-2

Language Code........................................................................... 1-2

Features ..................................................................................................1-3

Keylock ............................................................................................1-3

Speaker............................................................................................. 1-3

MSR ..................................................................................................1-4

Keyboard Status LEDs................................................................... 1-4

Comparisons Between the PS/2 and USB Keyboards.....................1-5

Overview .........................................................................................1-5

Summary .........................................................................................1-5

Discussion........................................................................................ 1-6

101-Key style keyboard ............................................................. 1-7

Cappable Keys............................................................................ 1-8

Double-High / Double-Wide Keys .........................................1-8

Keyboard Programmability...................................................... 1-9

Keylock ......................................................................................1-10

Key Click ...................................................................................1-10

Error Tone .................................................................................1-11

MSR............................................................................................ 1-11

Scanner port ..............................................................................1-11

Additional port.........................................................................1-11

vi

Power LED ................................................................................1-11

Glide Pad................................................................................... 1-12

Fingerprint sensor.................................................................... 1-12

Key Re-mapping Registry Manipulation Tool .........................1-13

Chapter 2: Installation

Environmental Conditions ..................................................................2-1

Physical Environment....................................................................2-1

Operating Range ........................................................................2-1

Storage Range .............................................................................2-1

Transit Range.............................................................................. 2-2

Electrical Environment ..................................................................2-2

Operational Environment .............................................................2-3

System Configuration................................................................2-3

Unit Setup ...................................................................................2-3

Diagnostics.................................................................................. 2-3

Physical Size ..........................................................................................2-4

Installing the Keyboard........................................................................2-5

Installation Goal..............................................................................2-5

Cable Connections..........................................................................2-5

USB Keyboard Scanner Connection.............................................2-6

Powering Up..........................................................................................2-7

Power Up Procedures ....................................................................2-7

USB Keyboard.................................................................................2-8

Keycode Charts...............................................................................2-9

USB Keyboard Keycode Table .................................................2-9

Labels.................................................................................................... 2-13

External Nameplate......................................................................2-13

Barcode/Serial Number Label.................................................... 2-14

Weights and Measures Label......................................................2-15

vii

Chapter 3: Programming

Firmware ................................................................................................3-1

USB Keyboard Capabilities........................................................... 3-1

FPGA Firmware Defaults.............................................................. 3-2

Unique POS Capabilities ...............................................................3-2

NCRUsbKeyboardCtl HID usages ..........................................3-3

Programmable Key Matrix .......................................................3-5

Configurable Key Click Tone ................................................. 3-11

NCR Platform Software Components...................................3-12

NCR USB Keyboard Control Parameterization Registry

Values ........................................................................................3-14

NCR USB Keyboard Control Data Capture Registry

Values ........................................................................................3-15

Chapter 4: 5932 USB Keyboard Migration

Overview................................................................................................4-1

Legacy USB Option ........................................................................ 4-1

Services Considerations.................................................................4-1

7452and 7453 Terminal Requirements............................................... 4-2

Restrictions ......................................................................................4-2

Power Up and Operating System Considerations ........................... 4-3

Questions and Answers ....................................................................... 4-4

Chapter 5: Service

Introduction ...........................................................................................5-1

Safety Requirements............................................................................. 5-1

Problem Isolation Procedures ............................................................. 5-2

Troubleshooting Table................................................................... 5-3

Removing Parts for Replacement ....................................................... 5-5

USB Keyboard.................................................................................5-5

Removing the MSR .................................................................... 5-5

viii

Replacing the MSR Swipe......................................................... 5-8

Replacing the Speaker ............................................................... 5-9

Replacing the Keylock .............................................................5-10

Removing the Keyboard Membrane Sheet...........................5-11

5932 USB Kit and Spare Parts List ....................................................5-15

5932 USB Kit..................................................................................5-15

MSR Cleaning Cards....................................................................5-15

USB Keyboard...............................................................................5-15

Keyboard Cleaning Procedures ........................................................ 5-16

Index

Revision Record

Issue Date Remarks

A Feb 02 First printing

B May 02 Updated Migration chapter with PS/2 – USB

comparison information

B Sep 02 Modify keyboard layout and keycode tables for

F13-F20 keys

C Dec 02 Updated Programming Chapter with firmware

interface information

ix

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

Information to User

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.

Canadian Department of Communications

This Class A digital apparatus complies with Canadian ICES-003.

This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.

x

Voluntary Control Council For Interference (VCCI)

International Radio Frequency Interference Statement

Warning: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate
measures.

Chapter 1: General Overview

Introduction

This document covers the Universal Serial Bus (USB) version keyboard
Point-of-Service (POS) for the NCR 5932. Also discussed is a
comparison between the older 5932 PS/2 and the 5932 USB keyboards.

109 Key USB Keyboard

19586

The 109-key USB keyboard is a multifunction keyboard that is two
keyboards built into one.

The keyboard consists of two major sections:

• 38-key POS keyboard

• Industry-standard alphanumeric PC keyboard

The keyboard contains the key matrix and other POS-specific functions
such as Keylock, speaker, system status indicator, and magnetic stripe
reader (MSR). This 5932 keyboard also has a USB port to connect a
Scanner or other USB device.

1-2 Chapter 1: General Overview

Model Number

The keyboard's 12-digit model number is located on its serial number
label. The model number identifies the keyboard features. The twelve­digit model number is defined in the following illustration.

5932 50 90 9006

Language Code

Major Model Code

Class Number

Sub Model Code

Power Code

19265

Major Model Code

Major Model Code Description

50 USB Keyboard

Sub Model Code

The following sub model codes identify features of the USB keyboard.

Sub Model Code Description

03 POS/USB Keyboard No MSR

06 USB Keyboard with 3 Track MSR and Keylock

07 USB Keyboard with Keylock and No MSR

08 USB Keyboard with 3 Track MSR and No Keylock

08 USB Keyboard with no Keylock and No MSR

Power Code

Power Code Description

90 All Countries, 50/60 Hz

Language Code

Language Code Description

90 No Language

Chapter 1: General Overview 1-3

Features

The NCR 5932 USB Keyboard supports the following features:

• Keylock

• Speaker

• Magnetic Stripe Reader (MSR)

• Keyboard Status LEDs

Keylock

The USB keyboard has a four-position Keylock. You can rotate the
Keylock between specific positions by use of three keys. The positions
are explained in the following table.

Abbreviation Position Description

Ex Exception Used by the customer or service

representative to perform low
level programming such as
workstation diagnostics,
configuring the workstation, or
loading the workstation.

L Locked Used to lock keyboard input to

prohibit use of normal functions.

R Register Used when performing normal

retail mode functions.

S Supervisor Used by the supervisor to

provide highest level of
workstation control in cases such
as refunds and running totals.

Speaker

The programmable speaker is capable of generating key clicks and
error tones.

1-4 Chapter 1: General Overview

MSR

The MSR is an optional feature that provides support for reading
magnetically coded data cards. The keyboards support two different
types of MSR:

• ISO Tracks 1, 2, and 3

• JIS-II and ISO Track 2

The MSR head is connected to the MSR Amplifier Assembly via the
MSR connector. The MSR Amplifier Assembly contains the
amplification circuitry, a PCB, cable, and connectors.

The MSR Amplifier Assembly is connected to the main PCB and
mounted internally into the keyboard housing by the supplier on every
unit. The intent is that when it becomes economically reasonable the
MSR Amplifier Assembly (with modification) would be added the to
MSR read head assembly kit and installed by the assemblers only when
the customer requested the MSR option.

Keyboard Status LEDs

The keyboard has three status LED’s:

• Num Lock

• Caps Lock

• Scroll Lock

These features are used to provide the present state of the keyboard.
The indicators are single color (Green) LED’s. When the system is off,
no LED’s are illuminated.

Chapter 1: General Overview 1-5

Comparisons Between the PS/2 and USB Keyboards

Overview

The NCR 5932 USB Keyboard is a replacement for its predecessor, the
5932 PS/2 (wedge), with features and advantages not present in the
older product. This section is a discussion of those features with some
explanation of the advantages.

Summary

The NCR 5932 USB keyboard improves on its predecessor by taking
advantage of features of USB to increase flexibility and connectivity.
The major advances are:

1. Glide Pad integration

2. Full keyboard re-programmability

3. Added general-purpose connectivity via on-board USB port

4. Future optional fingerprint sensor module

There are also minor technical improvements, primarily a benefit for
systems integrators. One example is the ability for host software to
detect the presence or absence of the MSR, Keylock, and Glide Pad.

Another example is the use of standard USB protocols throughout and
even standard USB Human Interface Desine (HID) device classes
where such device standards exist. NCR went so far as to help develop
an additional standard in the case of the MSR. Use of such standards
eases the job of systems engineers and integrators.

1-6 Chapter 1: General Overview

Discussion

The NCR 5932 line of keyboards contain, most basically, a set of keys in
a physical configuration that has been found useful to retailers. The
keyboards also come with additional features, some optional, that add
value to the retail environment. The following table lists these features.
Following the table are paragraphs that more fully explain the
terminology.

Feature 5932 PS/2 (wedge) 5932 USB

101-Key style keyboard Standard PS/2 Standard USB HID

Cappable Keys 26 26

Double-High /
Double-Wide Keys

Firmware Detected,
limited keys

Fully Programmable

Keyboard
Programmability

Fixed, limited Fully Programmable

Keylock 4 position wedge 4 position USB HID

Key Click Yes, programmable Yes, programmable

Error Tone Yes, wedge Yes, USB HID

MSR 3 track Wedge 3 track Standard USB

HID

Scanner port RS232, limited, pre-

qualified

See General Purpose USB
Port

Power LED Yes No

Glide Pad No Yes, Standard USB HID

Additional port No General Purpose USB

port for Scanner or any
USB 1.1 compliant
device.

Fingerprint sensor No Planned USB module

replaces Keylock

Chapter 1: General Overview 1-7

101-Key style keyboard

The foundational difference between the NCR PS/2 keyboard and the
NCR USB keyboard is the communications between the keyboard and
the host computer. The PS/2 keyboard communicates using the PS/2
communications protocol, which is bit-serial and operates at
approximately 25 Kb. The USB keyboard uses the USB 1.1 protocol,
which is a different bit-serial protocol that operates at either 1.5 or 12
Mb. NCR’s keyboard operates at 12 Mb except for the Glide Pad, which
operates at 1.5 Mb.

Furthermore, each of these protocols includes a software layer. The
PS/2 software layer is very simplistic, and presents a challenge when
adding additional capabilities beyond the keyboard itself. All the
added devices, such as MSR, Keylock, tone, and scanner are
implemented as wedge devices. This means that these devices are
wedged into the keyboard data stream and must spoof their way past
the operating system to transfer data. This technique, though
widespread, is burdened with problems, and is not standardized,
resulting in installation and support difficulties.

The USB software layer is standardized and well defined. It supports
multiple simultaneous channels of communications, and permits
additional capabilities to be added without negative impact.
Furthermore, USB defines several levels of standards, including a
standard for Human Interface Devices. This standard specifies
behavior for many devices that are widely used in the computer
industry, and permits proprietary extensions to be added for those
devices that are less widely used. NCR’s USB keyboard includes both
fully standard HID devices, such as the keyboard itself, the Glide Pad,
and the MSR, and less-widely used and thus customized HID devices
such as the Keylock and Error Tone.

The USB keyboard implements a standard USB Hub internally. This
hub provides independent connectivity to the several functional
sections that comprise the keyboard.

1-8 Chapter 1: General Overview

For many years, the standard in keyboards was the keyboard style
known as 101-Key. In recent years, with the broad acceptance of
Graphical User Interfaces, keyboards have added one or two GUI keys
and current keyboards are now called 102-Key or 103-Key style. The
NCR PS/2 keyboard does not contain these GUI keys. The NCR USB
keyboard does not have reserved positions for those keys, but permits
those keys to be added using the keyboard programmability (see
Keyboard Programmability).

Cappable Keys

Both USB and PS/2 NCR keyboards include keys that accept customer­specified key caps and labels. For example, one customer may wish to
include buttons for DEPT, CLASS, and SKU on his keyboard. A
different customer may have no use for these keys, but may want
TIRES, BATTERIES, and ACCESSORIES on specific keys. Cap-able
keys allow for this customization.

Double-High / Double-Wide Keys

Along with cap-able keys comes the ability to put caps over pairs of
plungers, resulting in larger keys. On a standard keyboard, the space
bar, the Enter key, the Tab, Delete, Shift, Control, and Alt keys are all
wider than the rest. These keys are implemented with one or two
plungers, but they cannot be modified for different functionality. On
NCR keyboards, the cap-able keys may be capped in pairs. Key caps
are available that cover two plungers, either double-high or double-wide.

When two keys are capped individually, the keyboard firmware must
detect each one as a different key, and must send different messages to
the host computer to indicate different keys were pressed. When the
same two keys are capped together, the firmware must somehow know
this and send only one message.

Chapter 1: General Overview 1-9

With the 5932 PS/2, this is accomplished by using firmware that senses
both plungers and the time lag between the plungers. If adjacent
plungers are pressed within a certain interval, then the firmware only
sends one of the two. Which one it sends is fixed, and the time lag is
fixed. Thus, although this method works, it is subject to occasional
error due to small mechanical tolerance problems. It is also somewhat
limited in flexibility.

With the 5932 USB, the keyboard is fully programmable. Two keys that
are capped together can be programmed to literally BE the same key.
(Duplicate messages are discarded.) Thus there is no limit to the
flexibility, and no problem can be induced by the same minor
mechanical problems experienced with the 5932 PS/2 keyboard.

Keyboard Programmability

The 5932 PS/2 keyboard includes the ability to select whether the
keypad should be telephone- or calculator-style. This is implemented
with a simple toggle that selects which layout is to be selected. No
other programming is possible.

The 5932 USB keyboard includes full programmability of the keyboard.
Each and every key can be re-assigned as desired, and is only limited
by the capabilities of a standard USB-HID keyboard. Based on registry
entries, a program on the PC sends a complete keyboard layout matrix
to the keyboard firmware. From that moment on, the firmware sends
the newly assigned set of keys over the USB connection. No translation
software is required in the host PC.

New key values are assigned using registry entries. This means a
keyboard can be replaced in the field without any extra programming
steps. Once the terminal has been set up with key assignments, a
replacement keyboard will automatically receive the programmed key
assignments. Key assignments are sent from the registry whenever an
NCR USB keyboard is connected to the PC, whether at power-on or
hot-plugged.

1-10 Chapter 1: General Overview

Each key can be programmed to be a dead key, one single key, or a
two-key combination. Most keys will be single key values. However
some keys may be programmed as a two-key combination. For
example, the combination of Shift and F1 key values may be used to
provide compatibility with the 5932 PS/2 keyboard. A double-zero key
is another potential use for this feature. Any combination of up to two
key values may be assigned to a single plunger on the keyboard.

The registry values can be managed using a simple text editor along
with the operating system supplied registry editor. Alternatively, a
GUI utility (non-supported) is available for visually manipulating the
key assignments in the registry (see Key Re-mapping Registry
Manipulation Tool).

Keylock

Both PS/2 and USB keyboards include a four-position Keylock. All
PS/2 keyboards have a Keylock, whereas in the USB keyboard, it is
optional.

The PS/2 keyboard implements the Keylock as a wedge device. The
USB keyboard implements the Keylock as a separate HID device.

Because USB is designed for plug-and-play (PnP), the presence or
absence of the Keylock is easily detected by the host software.

In both keyboards, placing the key in the L (Locked) position disables
the keyboard. In the PS/2 keyboard, the MSR and the external scanner
port are disabled. In the USB keyboard, the MSR, the Glide Pad and the
external USB port are all disabled.

Key Click

Both PS/2 and USB keyboards provide a small speaker that can be
used to make a key click sound. The exact sound made for key clicks is
programmable in both devices, and the sounds available are
comparable.

Chapter 1: General Overview 1-11

Error Tone

Both PS/2 and USB keyboards incorporate the ability for host software
to evoke an error tone at the keyboard using the key click speaker. The
capabilities are comparable.

MSR

Both PS/2 and USB keyboards provide an optional 3-track MSR in
either ISO or JIS head configurations. The PS/2 keyboard cannot
detect if the MSR is present.

The USB keyboard implements the MSR as a separate USB HID device,
conforming to the published HID standard for MSR devices. As with
the Keylock, the PnP feature of USB communications makes it a simple
matter for the host computer and thus the customer’s application to be
aware of the presence or absence of the MSR.

Scanner port

The PS/2 keyboard contains an NCR-proprietary RJ-45 connection for
RS-232 based scanners. This port has technical limitations and a limited
subset of NCR scanners are qualified.

The USB keyboard has no RJ-45 connector for RS-232 scanners.
However see Additional Port.

Additional port

The PS/2 keyboard has no additional ports beyond the Scanner port.

The USB keyboard provides a standard USB port connection to one of
the internal hub’s ports. This connection permits a USB scanner, or for
that matter, any standard USB device to be connected through the
keyboard to the host computer.

Power LED

The PS/2 keyboard has an LED that indicates when power is present.
The USB keyboard has no such LED.

1-12 Chapter 1: General Overview

Glide Pad

The PS/2 keyboard has no Mouse, Trackball, or Glide Pad capability.

The USB keyboard supports an optional Glide Pad. The Glide Pad is a
standard USB HID mouse-type device, seen within the host computer
software as separate from each of the other independent USB devices.
As with the other USB PnP components of the USB keyboard, the
presence or absence of the Glide Pad is easily detected in the host
computer.

Fingerprint sensor

The USB keyboard has been designed to accommodate a Fingerprint
Sensor Module. This module replaces the Keylock module, and
operates as another independent USB device through the internal hub.

Chapter 1: General Overview 1-13

Key Re-mapping Registry Manipulation Tool

A GUI Active-X control for Windows is available (though non­supported) to simplify manipulation of the keyboard re-mapping
registry entries.

The Show Key #… radio buttons in the lower left allow the user to select
whether to display the key tips, the HID usage values, or the NCR­designated Key Number for display

Clicking on an individual key highlights the key and enables the Key
Number and Usage box. The current assignment is shown and two new
key usages may be selected from the drop down boxes. Once selected,
the new value can be assigned using the Set Usage button. The default
value can be restored with the Restore Default button.

A common need is to be able to toggle the keypad number layout
between telephone and calculator style, so a special button is available
for that function.

1-14 Chapter 1: General Overview

The values currently stored in the Registry for NCR 5932 USB
keyboards can be retrieved by clicking the Get Registry Map button. The
only values stored in the registry are the values that are non-default.

All of the keys can be restored to default values with the Restore All
Defaults button.

After assigning new values to keys or restoring default values, the
values may be written to the registry using the Set Registry Map button.
This is the only action that actually causes the registry to be written. All
other actions are held in program memory for display on the GUI.
Only clicking this button will cause the current values to be saved.

The Done/Exit button exits the control. If the Done/Exit key is pressed
without pressing the Set Registry Map button, then no modifications are
saved.

Chapter 2: Installation

Environmental Conditions

Physical Environment

This section lists the physical and electrical environments required for
the NCR 5932 USB Keyboards.

Operating Range

Condition Range

Temperature 5°C to 45°C (40°F to 113°F)
Relative Humidity 10% to 90%

Non-condensing

Barometric Pressure 15.2 to 0.2 psi up to a

maximum of 9,850 feet

Storage Range

Condition Range

Temperature

-10° to 50°C (14°F to 120°F)

Temperature Change

15°C (27°F) per hour max.

Relative Humidity 10% to 90%

2-2 Chapter 2: Installation

Transit Range

Condition Range

Temperature

-40° to 60°C (-40°F to 140°F)

Temperature Change

20°C (36°F) per hour max.

Relative Humidity 5% to 95%

Condensation may occur when equipment is transferred from cold to
warm areas during shipment. If flash condensation has occurred, only
operate the keyboard after the equipment has dried and been stabilized
to the operating environment.

Electrical Environment

The electrical environment required for the keyboard module is listed
as follows.

Parameter Symbol Min Max

Supply voltage to keyboard VIN 4.75V 5.25v

Supply current to keyboard IIN 500 mA

Supply voltage to USB Port VOUT 4.75V 5.5V

Supply current to USB Port IOUT 100mA

Note: The user programmable speaker tone function on the USB
keyboards is not supported when the keyboard is connected to a
standard PC. The standard PC keyboard voltage tolerance is not
sufficient to handle the extra power requirements of the programmable
speaker tone. Only the default keyclick and error tones are supported
on a PC.

Caution: Be sure to turn off your PC or retail workstation BEFORE
you plug in the keyboard. “Hot plugging” can result in damage to your
PC due to the increased power requirements of the USB keyboards.

Chapter 2: Installation 2-3

Operational Environment

The following parameters apply to keyboard operations.

System Configuration

No keyboard configuration is required at installation time. The
keyboard is configured at the time of manufacture by default to
recognize the Ctrl-Alt-Del key combination for system reset.

Unit Setup

No unit setup is required at installation time, unless configuration
must be changed from factory defaults.

Diagnostics

Upon Powering Up or receiving a reset, the keyboard initializes by:

• Clearing RAM

• Resetting the indicator lights

Additionally, if a stuck key condition is detected, the USB HID
Keyboard usage ID of the stuck key is returned following the
successful status.

2-4 Chapter 2: Installation

Physical Size

19650

184 mm

(7.25 in.)

35 mm

(1.4 in.)

455 mm

(17.9 in.)

45 mm

(1.7 in.)

Chapter 2: Installation 2-5

Installing the Keyboard

Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.

Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit être située ou installée a proximite du matériel et
être facile d’accés.

Installation Goal

The goal for installing the keyboards is for a reasonably trained
operator or store manager to fully install the workstation in less than
10 minutes.

To qualify as “reasonably trained” an installer or store manager must
be fluent with the terminology and basic technology of PC hardware
and software. This level of knowledge can typically be found in an
individual who has installed several PC systems, and who routinely
uses a PC for personal or business computing.

Cable Connections

The keyboard communicates with the host system via a single USB
compatible interface. They keyboard cable is a USB 1.1 compliant cable.
The mating connector to the host is a UBS Series “A” plug and the
keyboard side of the cable is enclosed with sufficient strain relief. The
keyboard conforms to all operational and non-operational vibration
and shock requirements.

The length of the cable from the keyboard cabinet to the end of the
connector is 70.1+

0.5 inches. One end of the cable is to be internally
connected but not soldered and clamped to the printed circuit board of
the keyboard.

2-6 Chapter 2: Installation

The pin assignments for the connector are shown below.

Contact Number Signal Name Typical Wiring Assignment

1 VBUS Red

2 D- White

3 D+ Green

4 GND Black

Shell Shield Drain Wire

USB Keyboard Scanner Connection

The USB keyboard may be connected to a USB hand held scanner or
other USB device as shown in the following illustration.

19587

USB
Cable

USB
Connector

Chapter 2: Installation 2-7

Powering Up

This section describes powering up the workstation and the initial
checkout procedures after all hardware has been installed.

Note: No keyboard configuration is required at installation time. The
keyboard is configured at the time of manufacture by default to
recognize the Ctrl-Alt-Del key combination for system reset.

Note: No unit setup is required at installation unless configuration
must be changed from factory defaults.

Powering up procedures is described for the keyboard when
configured with:

• PC

• 7452/53 Workstation

• 7451 & 7456 Workstations

Power Up Procedures

Plug the USB keyboard Cord into a USB port on the workstation.

1. Turn the Keylock to the Ex position.

2. Power on the workstation.

2-8 Chapter 2: Installation

USB Keyboard

The USB keyboard key layout is shown below.

6766656463626159

73 74 75

48

32

1716

45

31

1918

47

334634

15

222120

493550

36

45

2423

513752

38

68

123

102101100

72706968

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Chapter 2: Installation 2-9

Keycode Charts

The following tables correlate the keyboard key number, unshifted
character and scan code for the USB keyboard

USB Keyboard Keycode Table

Key Number Unshifted Character USB HID Keyboard Usage ID (h)

1 Insert 49
2 Home 4A
3 Page Up 4B
4 Delete 4C
5 End 4D
6 Page Down 4E
7

↑ (up arrow)

52

8

← (left arrow)

50

9

↓ (down arrow)

51

10

→ (right arrow)

4F
11 Pause 48
12 Scroll Lock 47
13 Print Screen 46
14 Num Lock 53
15 Esc 29
16 ‘ (apostrophe) 35
17 1 1E
18 2 1F
19 3 20
20 4 21
21 5 22
22 6 23
23 7 24
24 8 25
25 9 26

2-10 Chapter 2: Installation

Key Number Unshifted Character USB HID Keyboard Usage ID (h)

26 0 27
27 — 2D
28 = 2E
30 Backspace 2A
31 Tab 2B
32 q 14
33 w 1A
34 e 08
35 r 15
36 t 17
37 y 1C
38 u 18
39 i 0C
40 o 12
41 p 13
42 [ 2F
43 ] 30
44 \ 31
45 Caps Lock 39
46 a 04
47 s 16
48 d 07
49 f 09
50 g 0A
51 h 0B
52 j 0D
53 k 0E
54 l 0F
55 ; 33
56 ‘ (single quote) 34
58 Return 28
59 Shift (left side) E1

Chapter 2: Installation 2-11

Key Number Unshifted Character USB HID Keyboard Usage ID (h)

61 z 1D
62 x 1B
63 c 06
64 v 19
65 b 05
66 n 11
67 m 10
68 , (comma) 36
69 . (period) 37
70 / (forward slash 38
72 Shift (right side) E5
73 Ctrl (left side) E0
74 Alt (left side) E2
75 Space 2C
76 Alt (right side) E6
77 Ctrl (right side) E4
78 F1 3A
79 F2 3B
80 Left Shift-F5 E13E
81 Left Shift-F8 E141
82 Left Shift-F6 E13F
83 Left Shift-F7 E140
84 F3 3C
85 F4 3D
86 7 5F
87 8 60
88 9 61
89 Left Shift-F9 E142
90 Left Shift-F10 E143
91 F5 3E
92 F6 3F
93 4 5C

2-12 Chapter 2: Installation

Key Number Unshifted Character USB HID Keyboard Usage ID (h)

94 5 5D
95 6 5E
96 + 57
97 * 55
98 F7 40
99 F8 41

100 1 59
101 2 5A
102 3 5B
103 ENTER 58
104 / 54
105 F9 42
106 F10 43
107 0 62
108 0 62
109 . 63
110 Enter 58
111 - 56
112 F12 45
113 Left Shift-F3 E13C
114 Left Shift-F4 E13D
115 F11 44

Chapter 2: Installation 2-13

Labels

External Nameplate

Each keyboard is marked with the NCR part number and revision
level. The suppliers' sequential serial or tracking number and the
suppliers' UL and CSA files numbers, around its respective marking.

2-14 Chapter 2: Installation

Barcode/Serial Number Label

The 5932 USB Keyboard has a barcode/serial number label as specified
in NCR document 497-0422987. The label material is:

NCR System Media 901840 Thermal Top Coated Permanent Adhesive.

An example is shown below.

NCR

5932-MMSM-VFLL
70-NNNNNNNN
Mfg. Date: xx/xx/xx

19911

Where:

MM = 2 digit Major Model Code

SM = 2 digit Sub Model Code

VF = 2 digit Voltage and Frequency Code

LL = 2 digit Language Code

NN = 8 digit Serial Number (Unique Number for each keyboard)

Mfg Date = 2 digit month/2 digit day/2 digit year of manufacture

Chapter 2: Installation 2-15

Weights and Measures Label

The 5932 USB Keyboard has a Weights and Measures label. The label
material is 3M #7380 tamper indicating polyester, with 3M #7745
imprintable laminate.

An example is shown below.

Chapter 3: Programming

Firmware

USB Keyboard Capabilities

The NCR USB Keyboard is a multifunction device comprised of several
functions, including a keyboard switch matrix and a speaker. Both of
these functions are controlled by a single field programmable gate
array (FPGA).

The keyboard matrix translates between a key switch physical location
and the key data reported to the host PC. This matrix is programmable.
The matrix may be replaced in whole or in part, permitting any key to
be mapped to any function.

The FPGA has the ability to sound a short chirp whenever a key is
pressed, providing auditory feedback to an operator of the keyboard.
This auditory feedback is optional. The FPGA may be configured to
make the sound or not to make the sound, depending on the particular
application.

The FPGA has no static memory and thus cannot retain any settings
after power loss. Thus, each time the system to which this keyboard is
connected is powered-up, or any time the keyboard is connected to a
powered system, the FPGA must be informed of any pertinent settings.
This function is an ActiveX/COM control (NCRUsbKeyboardCtl) that
provides a mechanism by which the keyboard features of “key click
sound” and “key translation matrix” can be set.

The keyboard firmware is standard USB compatible keyboard
firmware with added extensions for POS-specific functions.

3-2 Chapter 3: Programming

The keyboard supports the following minimum standard PC keyboard
capabilities:

• System Reset (Control-Alt-Delete)

The keyboard has additional capabilities unique to the POS
environment. The keyboard firmware supports the following POS
functions:

• Programmable keyboard matrix

• Configurable keyclick tone

• Calculator or Telephone style numeric keypad configuration

FPGA Firmware Defaults

During USB initialization all USB devices are required to enumerate.
Each device reports its data and ID to the host where the Host USB
driver sends the report to the corresponding USB Device Driver.

Power Up and Reset POS Default Conditions:

• Default keyboard matrix configuration

• Calculator style numeric keypad configuration

• Num Lock On.

Unique POS Capabilities

The keyboard firmware supports the following POS-specific extensions
to the standard PC firmware:

• Programmable Key Matrix

• Configurable Keyclick Tone

• NCR Platform Software Components

Chapter 3: Programming 3-3

NCRUsbKeyboardCtl HID usages

NCRUsbKeyboardCtl employs industry standard and NCR Proprietary
HID Usage interfaces to exercise the keyboard control programming
capability of the firmware. The NCR Proprietary usages are contained
in the following table:

Table 1: NCR Proprietary HID Usages

Usage Hexadecimal Value

HID_USAGE_PAGE_NCR_MISC 0xFF8F

KEYLOCK 0x01

KEYBOARD_TONE 0x02

KEYBOARD_MAP 0x03

KEY_CLICK_INFO 0x11

ERROR_TONE 0x12

TONE FREQUENCY 0x21

TONE DURATION 0x22

TONE VOLUME 0x23

KEY_MATRIX_USAGE 0x31

3-4 Chapter 3: Programming

The report descriptors as emitted by the HID device should be
consulted as the authority for the format of the reports. Software
should access fields using report descriptor-based techniques and
should not assume that all revisions of the product use identical report
descriptors. The following provides interpretation information for
these reports.

Keylock hardware HID interface: The keylock reports its
positions as HID buttons. The positions are assigned as follows:

• Button 1 = Ex

• Button 2 = L

• Button 3 = R

• Button 4 = S.

Tone hardware interface: The ErrorTone usage collects a tone
output report that sounds an immediate tone. The KeyClick usage
collects a tone output report that sets the sound made for a key
click. The units for Duration are milliseconds. The volume is a value
between Logical_Minimum (silent) and Logical_Maximum (greatest
volume). The tone is an index from Table 2: Note Numbers and
Frequencies.

The MSR interface: The MSR conforms to the USB HID standard
for MSRs as described in the HID Usage Tables for POS, Ver 1.02,
see http://www.usb.org/developers/hidpage.html#pos

.

The Key Matrix: The Key Matrix report contains an overlay for the
keyboard look-up table. It is organized in FPGA Offset order, and
contains pairs of 8-bit usages, one pair per key position. Values of
zero produce no usage report. Two different usages produce two
simultaneous usages being reported. The number of positions is
given by the report descriptor.

Chapter 3: Programming 3-5

Programmable Key Matrix

The keyboard matrix is completely programmable, translating between
a key switch physical location and the key data reported to the host PC.
Through this keyboard provision, you can switch the numeric keypad
layout from the default calculator layout to a telephone layout by
organizing the keyboard matrix to mimic either mode of operation.

Note: If you change the numeric keypad layout, you must also
physically remove and swap the key caps on the first and third rows of
the keypad. The key codes for the numeric keypad are identical to the
IBM PS/2, 101-key keyboard.

Double-high/Double-wide Keys

Several keys on the keyboard can accept optional keycaps that cover
two keys to produce double-high or double-wide keys. When you
press a double-high or double-wide keycap, the keyboard firmware
sends the keycode for both keys. When usages are the same, only one
keycode is sent. Using the programmable key matrix feature, the
keyboard matrix can be programmed to support double-high or
double-wide keys by specifying the same key code for both key
locations supported by the key cap.

Keyboard Matrix for 5932 USB Keyboard (PID 0x0320)

The keyboard matrix comprises a list of key numbers and respective
positions within the keyboard translation table. The default keyboard
map for the 5932 USB Keyboard (PID 0x0320) is as follows:

Sorted by Key Number Sorted by Offset Sorted by Usage

Key

Number Usage

FPGA

Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

1 49 0 0 1 49 0 104 29

2 4A 16 1 16 35 0 105 57

3 4B 24 2 31 2B 0 106 60

4 4C 8 3 96 57 0 108 71

5 4D 40 4 45 39 0 111 116

3-6 Chapter 3: Programming

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

6 4E 48 5 15 29 0 112 117

7 52 32 6 109 63 0 113 118

8 50 64 7 110 58 0 114 119

9 51 56 8 4 4C 0 116 120

10 4F 72 9 17 1E 0 117 121

11 48 88 10 32 14 0 119 122

12 47 80 11 83 E140 0 120 123

13 46 102 12 46 4 0 121 124

14 53 96 13 61 1D 0 122 125

15 29 5 14 89 E142 0 124 126

16 35 1 15 108 62 0 125 127

17 1E 9 16 2 4A 0 127 128

18 1F 17 17 18 1F 4 12 46

19 20 25 18 33 1A 5 45 65

20 21 33 19 78 3A 6 29 63

21 22 41 20 47 16 7 28 48

22 23 49 21 62 1B 8 26 34

23 24 57 22 97 55 9 36 49

24 25 65 23 85 3D 10 61 67

25 26 73 24 3 4B 11 53 66

26 27 81 25 19 20 12 74 40

27 2D 89 26 34 8 13 82 41

28 2E 97 27 115 44 14 10 32

29 0 104 28 48 7 15 34 35

Chapter 3: Programming 3-7

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

30 2A 86 29 63 6 16 20 47

31 2B 2 30 99 41 17 42 36

32 14 10 31 84 3C 18 58 38

33 1A 18 32 7 52 19 37 64

34 8 26 33 20 21 20 25 19

35 15 34 34 35 15 21 33 20

36 17 42 35 82 E13F 22 41 21

37 1C 50 36 49 9 23 49 22

38 18 58 37 64 19 24 57 23

39 0C 66 38 95 5E 25 65 24

40 12 74 39 81 E141 26 73 25

41 13 82 40 5 4D 27 81 26

42 2F 90 41 21 22 28 94 58

43 30 98 42 36 17 29 5 15

44 31 92 43 80 E13E 30 98 43

45 39 4 44 50 0A 31 92 44

46 4 12 45 65 5 33 84 55

47 16 20 46 102 5B 34 93 56

48 7 28 47 101 5A 35 1 16

49 9 36 48 6 4E 36 69 68

50 0A 44 49 22 23 37 77 69

51 0B 52 50 37 1C 38 85 70

52 0D 60 51 103 58 39 4 45

53 0E 68 52 51 0B 40 59 98

3-8 Chapter 3: Programming

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

54 0F 76 53 66 11 41 30 99

55 33 84 54 100 59 42 83 105

56 34 93 55 114 E13D 43 63 106

57 0 105 56 9 51 44 27 115

58 28 94 57 23 24 45 87 112

59 E1 123 58 38 18 46 102 13

60 0 106 59 98 40 47 80 12

61 1D 13 60 52 0D 48 88 11

62 1B 21 61 67 10 49 0 1

63 6 29 62 92 3F 50 64 8

64 19 37 63 106 43 51 56 9

65 5 45 64 8 50 52 32 7

66 11 53 65 24 25 53 96 14

67 10 61 66 39 0C 54 103 104

68 36 69 67 88 61 55 22 97

69 37 77 68 53 0E 56 101 111

70 38 85 69 68 36 57 3 96

71 0 108 70 94 5D 58 51 103

72 E5 126 71 86 5F 58 7 110

73 E0 115 72 10 4F 59 54 100

74 E2 107 73 25 26 60 79 87

75 2C 109 74 40 12 61 67 88

76 E6 110 75 113 E13D 62 100 107

77 E4 118 76 54 0F 62 15 108

Chapter 3: Programming 3-9

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

78 3A 19 77 69 37 63 6 109

79 3B 95 78 93 5C 0A 44 50

80 E13E 43 79 87 60 0B 52 51

81 E141 39 80 12 47 0C 66 39

82 E13F 35 81 26 27 0D 60 52

83 E140 11 82 41 13 0E 68 53

84 3C 31 83 105 42 0F 76 54

85 3D 23 84 55 33 1A 18 33

86 5F 71 85 70 38 1B 21 62

87 60 79 86 30 2A 1C 50 37

88 61 67 87 112 45 1D 13 61

89 E142 14 88 11 48 1E 9 17

90 E143 99 89 27 2D 1F 17 18

91 3E 91 90 42 2F 2A 86 30

92 3F 62 91 91 3E 2B 2 31

93 5C 78 92 44 31 2C 109 75

94 5D 70 93 56 34 2D 89 27

95 5E 38 94 58 28 2E 97 28

96 57 3 95 79 3B 2F 90 42

97 55 22 96 14 53 3A 19 78

98 40 59 97 28 2E 3B 95 79

99 41 30 98 43 30 3C 31 84

100 59 54 99 90 E143 3D 23 85

101 5A 47 100 107 62 3E 91 91

3-10 Chapter 3: Programming

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

102 5B 46 101 111 56 3F 62 92

103 58 51 102 13 46 4A 16 2

104 54 103 103 104 54 4B 24 3

105 42 83 104 29 0 4C 8 4

106 43 63 105 57 0 4D 40 5

107 62 100 106 60 0 4E 48 6

108 62 15 107 74 E2 4F 72 10

109 63 6 108 71 0 5A 47 101

110 58 7 109 75 2C 5B 46 102

111 56 101 110 76 E6 5C 78 93

112 45 87 111 116 0 5D 70 94

113 E13C 75 112 117 0 5E 38 95

114 E13D 55 113 118 0 5F 71 86

115 44 27 114 119 0 E0 115 73

116 0 111 115 73 E0 E1 123 59

117 0 112 116 120 0 E13C 75 113

118 0 113 117 121 0 E13D 55 114

119 0 114 118 77 E4 E13E 43 80

120 0 116 119 122 0 E13F 35 82

121 0 117 120 123 0 E140 11 83

122 0 119 121 124 0 E141 39 81

123 0 120 122 125 0 E142 14 89

124 0 121 123 59 E1 E143 99 90

125 0 122 124 126 0 E2 107 74

Chapter 3: Programming 3-11

Key

Number Usage

FPGA
Offset

FPGA

Offset

Key

Number Usage

Usage

FPGA
Offset

Key

Number

126 0 124 125 127 0 E4 118 77

127 0 125 126 72 E5 E5 126 72

128 0 127 127 128 0 E6 110 76

Configurable Key Click Tone

The FPGA has the ability to sound a short chirp whenever a key is
pressed, providing auditory feedback to an operator of the keyboard.
This auditory feedback is optional. The FPGA may be configured to
make the sound or not to make the sound, depending on the particular
application.

USB Keyboard Tone Frequencies

The frequency is transmitted to the FPGA as a Note Number. Note
numbers are equivalent to specific frequencies. The note number sent
to the FPGA is selected by rounding the requested frequency to the
nearest frequency number given by the table of Note Numbers (N) and
Frequencies (freq) listed in the following table.

Table 2: Note Numbers and Frequencies

Note N freq N freq N freq N freq N freq N freq

A

0 28 24 110 48 440 72 1760 96 7040 120 28160

Bb

1 29 25 117 49 466 73 1865 97 7459 121 29834

B

2 31 26 123 50 494 74 1976 98 7902 122 31609

C

3 33 27 131 51 523 75 2093 99 8372 123 33488

Db

4 35 28 139 52 554 76 2217 100 8870 124 35479

D

5 37 29 147 53 587 77 2349 101 9397 125 37589

Eb

6 39 30 156 54 622 78 2489 102 9956 126 39824

E

7 41 31 165 55 659 79 2637 103 10548 127 42192

F

8 44 32 175 56 698 80 2794 104 11175

3-12 Chapter 3: Programming

Note N freq N freq N freq N freq N freq N freq

Gb

9 46 33 185 57 740 81 2960 105 11840

G

10 49 34 196 58 784 82 3136 106 12544

Ab

11 52 35 208 59 831 83 3322 107 13290

A

12 55 36 220 60 880 84 3520 108 14080

Bb

13 58 37 233 61 932 85 3729 109 14917

B

14 62 38 247 62 988 86 3951 110 15804

C

15 65 39 262 63 1047 87 4186 111 16744

Db

16 69 40 277 64 1109 88 4435 112 17740

D

17 73 41 294 65 1175 89 4699 113 18795

Eb

18 78 42 311 66 1245 90 4978 114 19912

E

19 82 43 330 67 1319 91 5274 115 21096

F

20 87 44 349 68 1397 92 5588 116 22351

Gb

21 92 45 370 69 1480 93 5920 117 23680

G

22 98 46 392 70 1568 94 6272 118 25088

Ab

23 104 47 415 71 1661 95 6645 119 26580

Note: The frequency “f” is given by the equation :

12

N

25.27 ×≈

f

This table provides the full set of frequencies defined, however the
hardware itself may not generate all of these frequencies, and the
frequencies actually generated may not exactly match any of the
frequencies listed. Lower frequency numbers produce lower tones, and
higher frequency numbers produce higher tones.

NCR Platform Software Components

NCR provides three platform software components for configuring the
keyboard: the NCR USB Keyboard Control, the Set USB Key Matrix
application and the Set USB Key Clicks application.

Chapter 3: Programming 3-13

NCR USB Keyboard Control

NCRUsbKeyClickCtl is an ActiveX control that contains a method for
setting the key clicks SetClicks, and a method for downloading the key
translation matrix information, SetKeyMatrix.

The SetClicks method examines all currently-enumerated HID devices,
finds those with a Vendor-ID equal to NCR’s assigned Vendor ID
(0x0404). Among all qualified devices found, each device is searched
for a KEY_CLICK_INFO feature report that contains Volume, Frequency,
and Duration usages. When a matching device is found, that device’s
product ID (PID) is used to locate keyclick values within the Registry.
The values found in the registry are sent to the device in the
KEY_CLIC_INFO feature report.

Each time SetClicks is invoked, it reads Volume, Frequency, and Duration
keyclick parameters from the registry. If these parameters are not
found in the registry, default values are written to the registry, and
these default values are used. This causes the registry to contain the
values most recently sent to NCR HID KeyClick devices.

The default values for Volume, Frequency, and Duration,
SetUsbKeyClick are 15, 1318, and 16, respectively.

The SetKeyboardMatrix method examines all currently-enumerated
HID devices, finds those with a Vendor-ID equal to NCR’s assigned
Vendor ID (0x0404). Among all qualified devices found, each device is
searched for a KEYBOARD_MAP feature report that contains an array
of KEY_MATRIX_USAGE usages, When a matching device is found,
that device’s PID is used to locate Key Matrix entries in the Registry. If
no Key Matrix values are found for that specific PID, no Key Matrix
download is performed.

For each KEYBOARD_MAP device located, SetKeyboardMatrix creates a
full default keyboard matrix that duplicates the factory-default matrix
of the specific product located. Next, the registry is read for
replacement values within the Keyboard Matrix. All registry values
found in the appropriate registry key are replaced within the default
matrix. Finally, the full key matrix as modified by registry values is
sent to the keyboard using the KEYBOARD_MAP feature report.

3-14 Chapter 3: Programming

NCR USB Keyboard Control Parameterization Registry Values

Program Parameterization Registry values appear under the registry
key:

[HKEY_LOCAL_MACHINE\SOFTWARE\NCR\USBKeyboard\PID_0320\]

Table 3: Key-Value Definitions

Keyword1 Value (Decimal numbers) Default Registry

KeyClick\frequency2

A frequency between
27Hz and 42192 Hz

1760 DWORD

KeyClick\volume2

A value between 0
and 15

15 DWORD

KeyClick\duration2

A number of
milliseconds (0 - 1023)
the sound should be
produced

23 DWORD

KeyMatrix\keynumber 3

A single keyboard
usage to be installed
for keynumber

per key
matrix
section for
PID_0320

DWORD

1

Keywords are not case sensitive.

2

The Keywords frequency, volume, and duration and their values as sent

to the keyboard tone device are written to the registry. This enables a
systems management program to determine current keyclick settings.

3

The keynumber value name is a decimal number that must be one of

the possible key numbers for the designated product. For example,
“SetKeyboardKeyEntry(0320)” requires the registry contain a key
named

HKLM\Software\NCR\USBKeyboard\PID_0320\KeyMatrix, and

under this key there must be one or more values with names “1”
through “128” that correspond to the key numbers.

Chapter 3: Programming 3-15

NCR USB Keyboard Control Data Capture Registry Values

NCR Data Capture Registry values appear under the registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\NCR\NCRUsbKeyboardCtl\DataCapture]
"DcapControl"="10 (Hex destination(s): 1=DCap App, 2=Debugger,
4=File; 10/20/40 for immediate)"
"DcapFile"="C:\\NcrDataCap.log"
"DcapFileMax"="0 (Max KB of data cap file)"
"DcapMask"="00000003 (Hex mask of events to capture)"
"DcapTime"="1F00 (Hex time option(s): 100=m:s, 300=h:m:s,
700=m/d h:m:s; 800+digits=millisec; 1000=threadid)"
"DcapVersion"="1.1.3"
"DcapLinePrefix"="NCRUsbKeyboardCtl "

Set DcapMask to 0x01 to receive only Error messages. Set to 0x02 or
higher receives all messages.

Set USB Key Matrix Application

SetUsbKeyMatrix is a Windows application for the Desktop O/S
versions (Windows 98se, Windows 2000) that uses the
NCRUsbKeyboardCtl control to set a keyboard matrix map. The
application operates as a memory-resident background process for a
duration that may be specified on the command line. If no duration is
specified, the application remains resident until terminated by user
action. While resident, the application receives device-attachment

notifications for HID devices, and when these are received, invokes
the NCRUsbKeyboardCtl control to set the keyboard matrix map.

Command-line parameters may include a value for the runtime
duration. If specified, the application remains resident only for the
requested duration. This permits the application to be used only
during defined events such as system start-up, and after which the
application will no longer remain resident in memory. The command­line parameters may also specify that a background memory-resident
instance of the application should be terminated. In this case, the
application only terminates the background instance, and does not
remain resident itself or invoke the control to set the keyboard matrix
map.

3-16 Chapter 3: Programming

SetUsbKeyMatrix may be launched “by hand” using the Windows Start
> Run option, or any equivalent shortcut technique (desktop, quick­launch pad, menu). If started in this manner, the command line can
optionally contain strings of the form “keyword{= value}”, where
keyword is one of the defined parameters, and value is an optional
numeric value to be applied to that key.

The following table gives the available command-line parameters.

Table 4: Command-line Parameters

Keyword1 Value (Decimal numbers) Value

Close Close any background session found n/a

runtime A number of seconds to remain resident,

waiting for additional devices to
initialize.

0 = indefinitely

1

Keywords are not case sensitive, and may be abbreviated to 3 or more

characters.

Set USB Key Clicks Application

SetUsbKeyClick is a Windows application for the Desktop O/S versions
(Windows 98se, Windows 2000) that uses the NCRUsbKeyboardCtl
control to set keyclick tone parameters. The application operates as a
memory-resident background process for a duration that may be
specified on the command line. If no duration is specified, the
application remains resident until terminated by user action. While

resident, the application receives device-attachment notifications for
HID devices, and when these are received, invokes the
NCRUsbKeyboardCtl control to set keyclick tone parameters.

Chapter 3: Programming 3-17

Command-line parameters may include a value for the runtime
duration. If specified, the application remains resident only for the
requested duration. This permits the application to be used only
during defined events such as system start-up, and after which the
application will no longer remain resident in memory. The command­line parameters may also specify that a background memory-resident
instance of the application should be terminated. In this case, the
application only terminates the background instance, and does not
remain resident itself or invoke the control to set keyclick parameters.

SetUsbKeyClick may be launched “by hand” using the Windows Start >

Run option, or any equivalent shortcut technique (desktop, quick-

launch pad, menu). If started in this manner, the command line can
optionally contain strings of the form “keyword{= value}”, where
keyword is one of the defined parameters, and value is an optional
numeric value to be applied to that key.

The following table gives the available command-line parameters.

Table 5: Command-line Parameters

Keyword1 Value (Decimal numbers) Value

close Close any background session found n/a

runtime A number of seconds to remain resident,

waiting for additional devices to initialize.

0 = indefinitely

1

Keywords are not case sensitive, and may be abbreviated to 3 or more

characters.

Chapter 4: 5932 USB Keyboard Migration

Overview

This chapter contains information about the functionality of the 5932
USB Keyboard on the operating systems supported by the 7452 and
7453 terminals. Topics include:

• 7452and 7453 Terminal requirements

• Power up and operating system considerations

• Questions and Answers

Legacy USB Option

MS-DOS and Windows NT operating systems do not recognize USB. A
new BIOS option, Legacy USB, is available in BIOS Version 2.2.1.1 for
NCR 7452 and 7453 terminals. The default setting is Disabled. Enabling
the Legacy USB option in the 7452 terminal BIOS makes the 5932 USB
Keyboard look like a PS/2 keyboard to MS-DOS. For more information
about 7452 BIOS Setup options, refer to the NCR 7452 Hardware User's
Guide (BD20-1373-C).

Services Considerations

When performing any of the following DOS services, the Legacy USB
option must be enabled prior to using the service.

• DOS Loadable Diagnostics

• OS Recovery

• BIOS Flash Update

4-2 Chapter 4: 5932 USB Keyboard Migration

7452and 7453 Terminal Requirements

BIOS Version 2.2.1.1 or later is required. Terminals with previous BIOS
versions do not have the capability to support Legacy USB.

Restrictions

The 5932 USB Keyboard is not supported under DOS and Windows
NT operating environments. This keyboard is supported under DOS
for the purpose of servicing the terminal only. See the Services
Considerations section.

Chapter 4: 5932 USB Keyboard Migration 4-3

Power Up and Operating System Considerations

The following illustration provides an overview of what occurs when
the terminal is turned on and the system boot occurs in the following
operating/runtime environment.

• BIOS Version 2.2.1.1 or later

• 5932 USB Keyboard

• Windows 95, Windows 98, Windows 2000, or Windows XP

operating system

19756

Power up
POS

BIOS Init

BIOS Init
finishes

Disables
Legacy
USB

OS Start
to Initialize

OS USB
Keyboard
Drivers are
installed

Login
Prompt

Approximately when NCR Splash
Screen/bitmap is removed or
BIOS Level Zeros are removed

No USB
Keyboard
input accepted

W98 - F8 to enter
Safe Mode
W2K - Boot Timer
Choice Menu

- Check Disk Prompt

- Profile Choice

USB Keyboard
input accepted

USB Keyboard
input accepted

- Use F2 for Setup

- Use Enter to remove
Splash Screen

- Navigate through
Setup

4-4 Chapter 4: 5932 USB Keyboard Migration

Questions and Answers

Q: Why would someone want to enable Legacy USB?

A: This option is needed when using DOS OS Recovery, DOS BIOS

Flash, or DOS Loadable Diagnostics.

Q: If Legacy USB is enabled for the purpose of Diagnostics, OS
Recovery or BIOS Flash what must be done when finished?

A: Disable Legacy USB before booting into the OS.

Q: What happens when Legacy USB is enabled and you boot into the

OS?

A: Windows NT and Windows 2000 will blue screen or hang due to a
Video BIOS conflict. Windows 98 Restarts when you do a shutdown
(see Microsoft’s KBase article Q250635).

Q: Are there any exceptions that need to be noted if Legacy USB is
disabled for Windows9x, Windows 2000, or Windows XP?

A: Yes, there is a window from the time the BIOS completes
initialization and the operating system installs it’s native USB
Keyboard support where the keyboard cannot be used. For example:
pressing F8 under Windows 98 in order to go into Safe Mode or
pressing any key under Windows 2000 to accelerate the boot.ini timer.
Refer to the Power Up and Operating System Considerations flow chart on
the previous page.

Q: Which operating systems does NCR support with the 5932 USB
Keyboard?

A: Depending on the POS platform, NCR supports Windows 95,
Widnows 98, Windows 2000, and Windows XP as the operating
environment. NCR also supports the 5932 USB Keyboard under DOS
for the purpose of DOS Loadable Diagnostics, OS Recovery, or Flash
Update only.

Chapter 5: Service

Introduction

This chapter contains information about the service and repair of the
NCR 5932 USB Keyboards. Topics include:

• Safety requirements

• Problem isolation procedures

• Removing parts for replacement

• Spare parts list

• Keyboard cleaning procedures

Safety Requirements

Carefully follow these safety requirements before servicing the
keyboards.

This device does not contain any user serviceable parts and should
only be serviced by a qualified service technician.

Caution: Before servicing the equipment plug your ground strap into
a proper grounding outlet. Failure to do so could damage the
equipment.

Warning: Before servicing the keyboard, disconnect the AC power
cord from the retail workstation or PC to which the keyboard is
connected. Also disconnect the cables from the PC/workstation to the
keyboard.

Caution: To protect the internal circuitry from damage, unplug the
AC power cord and then momentarily press the power switch ON to
drain the power supply capacitance.

5-2 Chapter 5: Service

Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.

Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit être située ou installée a proximite du matériel et
être facile d’accés.

Problem Isolation Procedures

NCR offers both on-site and mail-in service for the NCR 5932 USB
Keyboards.

Before calling for service or mailing in your unit for repair, step
through the problem isolation procedures on the next page to make
sure the keyboard is the module in need of repair. Also, your answers
to these questions may speed the servicing of your keyboard.

Chapter 5: Service 5-3

Troubleshooting Table

The following table provides general troubleshooting tips. If you
experience a problem with your keyboard, explore the possible
solutions in this table before replacing any component in the system.

Symptom Probable Cause Solution

Keyboard not
working

Keylock in “L” position
(LED green)

Turn Keylock to another
position

Keyboard not powered

(LED off)

Check PC power

Keyboard cable not

connected

Connect keyboard cable
to PC USB port

Some keys on the
keyboard not
working

Keyboard “hot plugged”
into workstation with
workstation powered on.

Re-boot the system

Numeric keypad
returns wrong
keys

Numeric keypad not set
up correctly

Configure keyboard
numeric keypad for
either “calculator” or
“telephone” layout.

MSR, Keylock,
Scanner, and
External
Keyboard not
working

Keyboard cable not
connected

Connect keyboard cable
to PC USB port

Keylock in "L" position Turn Keylock to another

position

Speaker not
working

Speaker harness not
connected

Connect harness to
keyboard control board.

5-4 Chapter 5: Service

Symptom Probable Cause Solution

MSR not working MSR card not oriented

properly

Ensure that magnetic
stripe is oriented
properl

y

. Refer to graphic

on MSR guide.

MSR harness loose or

broken

Ensure that the MSR
harness is securely
fastened to the control
board, and that none of
the wires have pulled
loose from the connector.

Keylock in "L" position Turn Keylock to another

position

Scanner not
working

Unsupported scanner
connected to unit

Ensure that the scanner is
a USB scanner

Chapter 5: Service 5-5

Removing Parts for Replacement

USB Keyboard

Note: Before replacing the MSR, try cleaning it with an MSR cleaning
card. See the Spare Parts List for the part number.

This section discusses how to remove the MSR, MSR Swipe, Speaker
and Keylock for replacement.

Removing the MSR

1. Turn over the keyboard and open the MSR Cover.

2. Using a screwdriver, remove the MSR Cover.

19603

5-6 Chapter 5: Service

3. Unplug the MSR and roll it out of the slot.

19604a

4. Replace the MSR.

• Insert the MSR into the slot, making sure the MSR is under the

2 tabs of the MSR Slide.

• Press down on the MSR until it is fully seated into the slot.

19604

Tabs

Chapter 5: Service 5-7

5. Route the MSR Cable as shown in the following illustration. Plug

the MSR Cable into the MSR connector.

19595

Note: Make sure that you have all cables in properly so they don’t
get damaged while replacing the cover.

6. Replace the MSR Cover.

• After replacing the MSR, test a card to be sure it swipes

correctly, and run diagnostics using the 7452 Diagnostics
Diskette (497-0406703).

• Check to see that the MSR is aligned properly with the guide by

swiping a card backward and forward. The card should swipe
smoothly, and you should not feel a bump when the card passes
through the guide. Non-smooth swiping is usually caused by
improper harness routing and failure to seat the MSR securely
in the base of the keyboard cabinet.

5-8 Chapter 5: Service

Replacing the MSR Swipe

1. Snap out the MSR Swipe from the side of the keyboard.

19605

2. Replace with a new Swipe.

Note: Make sure you place the tabs under the MSR properly or it
can get damaged during insertion.

Chapter 5: Service 5-9

Replacing the Speaker

1. Lay the keyboard on a flat surface with keys facing down.

2. Remove the Back Cover (11 screws).

3. Unplug the Speaker Cable from the board.

4. Remove the Speaker from the retainer tabs.

19598

5. Install the new Speaker using the reverse order.

5-10 Chapter 5: Service

Replacing the Keylock

1. Lay the keyboard on a flat surface with keys facing down.

2. Remove the Back Cover (11 screws).

3. Using your fingers, carefully disconnect the Keylock ribbon cable.

4. Using a needle nose pliars, twist and break off the 2 Keylock

assembly locking tabs.

19606

Locking Tabs

5. Press the Keylock assembly down and out of the keyboard.

6. Before snapping the new Keylock assembly into the keyboard,

insert the Keylock ribbon cable into the plug on the Main Control
Board.

7. Be careful not to twist or crimp the Keylock ribbon cable.

8. Insert the new Keylock assembly into the keyboard.

Chapter 5: Service 5-11

Removing the Keyboard Membrane Sheet

1. Lay the keyboard on a flat surface with keys facing down.

2. Remove the Back Cover (11 screws).

19608

Touchpad Cable

Connector

Membrane Cable

Connectors

Main

Board

Keylock

Cable Connector

MSR Board

Note: When you lift the Back Cover off, the MSR Swipe falls free.
Unplug the MSR Connector and remove the MSR as shown in the
Removing the MSR section.

3. Unlock the Membrane Cable Connector Locks (2) and remove the

two ribbon cables from their connectors.

19609

Membrane

Cable Connector Locks

5-12 Chapter 5: Service

4. Using your fingers, disconnect the Keylock Ribbon Cable.

5. Unplug the Mouse Pad Cable.

6. Remove 3 screws from the Main Control Board and 2 screws from

the MSR Board.

7. Lift the 2 boards from their locator pins and lay them aside with the

cable still connected between the 2 boards.

8. Press down on the 2 Locking Pins and slide the Backing Plate

forward off the Retainer Tabs.

19607

Locking Pins

Retainer Tabs

9. When clear of the Retainer Tabs, lift the Backing Plate off to access

the Membrane Sheet.

10. Replace the Membrane Sheet.

11. Place the Backing Plate over the Retaining Tabs, slide the plate to

the back until the Locking Pins snap into the holes in the plate.

12. Place the Main Control and MSR Boards on their locator pins.

Chapter 5: Service 5-13

13. Lift the edge of the Main Control Board and insert the Keylock

Ribbon Cable into the connector.

Caution: Be careful not to twist or crimp the Keylock Ribbon
Cable.

19610

Insert Keylock
Ribbon Cable

14. Replace the screws in the Main Control and MSR Boards.

15. Plug the Mouse Pad Cable into the plug on the Main Control

Board.

16. Insert the Membrane Ribbon Cables into the connectors and close

the connector locks.

17. Plug the Speaker Cable into the plug on the Main Control Board.

18. Replace the Back Panel.

19. Insert the MSR Swipe as shown in the “Removing the MSR Swipe”

section.

5-14 Chapter 5: Service

20. Install the MSR as shown in the Removing the MSR section.

Check to see that the MSR is aligned properly with the guide by
swiping a card backward and forward. The card should swipe
smoothly, and you should not feel a “bump” when the card passes
through the guide. Non-smooth swiping is usually caused by improper
harness routing and failure to seat the MSR securely in the base of the
keyboard cabinet.

Chapter 5: Service 5-15

5932 USB Kit and Spare Parts List

5932 USB Kit

Kit Number Part Number Description

5932-K090 497-0410771 Kit-Keytip “00” (Sejin)

MSR Cleaning Cards

Part Part Number

MSR Cleaning Card, Dry 998-0052929

MSR Cleaning Card, Wet 603-9004998

USB Keyboard

Part Part Number

USB Keyboard (109 Key) with Keylock 497-0424876

Assy, USB Keyboard (Keylock) 497-0421620

MSR-3 Track with Harness 497-0419110

MSR-JIS 2 Track (OMRON) 497-0411069

Filler-no MSR 497-0424871

Membrane Sheet 497-0422482

5-16 Chapter 5: Service

Keyboard Cleaning Procedures

NCR USB keyboards are designed for general retail applications. These
products, however, are not resistant to spills, dust, and foreign objects
that may cause keyboard failures.

To maintain proper keyboard operation, users should prevent water,
beverages, or cleaning agents from being introduced into the keyboard
during storage, operation, or cleaning.

To clean your keyboard, use the following procedures:

1. Turn off power to your PC or workstation.

2. Unplug keyboard cable from your PC/workstation.

3. Spray liquid cleaner (such as window cleaner spray or a product

designed for cleaning office computer equipment) onto a soft cloth
to wipe the keys and housing clean. (Do not spray liquid cleaners
directly onto the keyboard.) Let the keyboard dry completely
before reusing.

Use either a canned air type office supply product or a small
vacuum to remove dust or foreign objects from between the keys.

4. When cleaning has been completed, plug in the keyboard cable and

power on the PC/workstation.

Index

—1—

109 Key USB Keyboard, 1-1

—5—

5932 USB Keyboard Migration

7452 and 7453 Terminal Requirements,

4-2

Power up and operating system

considerations, 4-3
Questions and answers, 4-4
Restrictions, 4-2

5932 USB Kit, 5-15

—B—

Barcode/Serial Number Label, 2-14

—C—

Cable Connections, 2-5
Configurable Keyclick Tone, 3-11
Connecting to a USB scanner, 2-6

—D—

Diagnostics, 2-3
Double-high/Double-wide Keys, 3-5

—E—

Electrical Environment, 2-2
Environmental Conditions, 2-1

External nameplate label, 2-13

—F—

Features, 1-3

Keyboard Status LEDs, 1-4
Keylock, 1-3
MSR, 1-4
Speaker, 1-3

Firmware, 3-1
FPGA (field programmable gate array), 3-

1

FPGA Firmware Defaults, 3-2

—I—

Installation Goal, 2-5
Installing the Keyboard, 2-5

—K—

Keyboard installation, 2-5
Keyboard Matrix for 5932 USB Keyboard

(PID 0x0320), 3-5
Keyboard Status LEDs, 1-4
Keycode Charts, 2-9

—L—

Labels

Barcode/Serial Number, 2-14
External nameplate, 2-13
Weights and Measures, 2-15

Legacy USB Option, 4-1

—M—

Migration

5932 USB keyboard, 4-1

Model Number, 1-2
MSR Cleaning Cards, 5-15

—N—

NCR Platform Software Components, 3-

12
NCR USB Keyboard Control, 3-13
NCR USB Keyboard Control Data

Capture Registry, 3-15
NCR USB Keyboard Control

Parameterization Registry Values, 3-14
NCRUsbKeyboardCtl, 3-15, 3-16
NCRUsbKeyboardCtl HID usages, 3-3
NCRUsbKeyClickCtl, 3-13

—O—

Operating Range, 2-1
Operational Environment, 2-3
Overview, 1-1

—P—

Part Numbers

5932 Kit, 5-15
MSR Cleaning Cards, 5-15
USB Keyboard, 5-15

Physical Environment, 2-1
Power Up Procedures, 2-7
Problem Isolation P rocedures, 5-2
Programmable Key Matrix, 3-5
Programming, 3-1

USB Keyboard Capabilities, 3-1

—R—

Removing Parts for Replacement, 5-5
Removing the Keyboard Membrane

Sheet, 5-11
Removing the MSR, 5-5
Replacing the Keylock, 5-10
Replacing the MSR, 5-6
Replacing the MSR Swipe, 5-8
Replacing the Speaker, 5-9

—S—

Safety Requirements, 5-1
Services Considerations, 4-1
Set USB Key Clicks Application, 3-16
Set USB Key Matrix Application, 3-15

SetUsbKeyClick, 3-16
SetUsbKeyMatrix, 3-15

Spare Parts List, 5-15
Storage Range, 2-1
System Configuration, 2-3

—T—

Transit Range, 2-2

—U—

Unique POS Capabilities, 3-2
Unit Setup, 2-3
USB Keyboard Capabilities, 3-1
USB keyboard key layout, 2-8
USB Keyboard Keycode Table, 2-9
USB Keyboard Scanner Connection, 2-6
USB Keyboard Tone Frequencies, 3-11

—W—

Weights and Measures Label, 2-15