NCR Personas M, 5887 Operator's Manual
Person as M Series
5887 Operator Manual
B006-6359-C000
1204
The product described in this book is a licensed product of NCR Corporation.
™
APTRA
Cencon System 20 00
and Personas™ are trademarks of NCR Corporation.
™
is a registered trademark of the Kaba Mas Corporation in the United States and / or other countries .
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware
become available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described her ein may not be marketed b y NCR in all part s of the world. In some
instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable and current .
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value
of this book.
Address correspondence to:
NCR Financial Solutions Group Ltd
Information Solutions
Discovery Centre
3 Fulton Road
Dundee, Scotland
DD2 4SW
© 2003, 2004
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
Canadia n Cl a s s A De vi c e Declaration
Federal Communications Commission (FCC) Radio Frequency Interference Statement
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful inte rference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radi ate radio frequency energy and, if not
installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to
correct the interferenc e at his own expense.
This digital apparatus does not exceed t he Class A limits for radio
noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.
Information to User
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépas sant les limites applicables aux appareils
numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des
Communications du Canada.
This equipment must be installed and used in strict accordance with
the manufacturer’s instructions. However, there is no guarantee
that interference to radio communications will not occur in a
particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off
and on, the user is encouraged to consult an NCR service
representative immediately.
Caution NCR Corporation is not responsible for any radio or television
interference caused by unauthorised modifications of this
equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. Such
unauthorized modifications, substitutions, or attac hments may void
the user’s authority to operate the equipment. The correction of
interference caused by such unauthorized modifications,
substitutions, or attachments will be the responsibility of the user.
NCR Personas M Series 5887 Operator Manual
iii
iv NCR Personas M Series 5887 Operator Manual
Revision Record
Date Change to: Description of Change
May 03 All Revision A: New public ation
Revision Record
May 04
Chapter 1
Chapter 11, 12, 13
Dec 04 Chapters 1 and 2 Revision C: Incorporate n ew PC Core.
Revision B:
Instructions for accessing new modules.
New ch apt e rs for Ca s h Acceptor ,
Cheque Acceptor and Coin Dispenser.
NCR Personas M Series 5887 Operator Manual
v
vi NCR Personas M Series 5887 Operator Manual
Table of Contents
Contents
Preface
Purpose and Audience .........................................................................xiii
Suppo r t In f o rmatio n...... ... .. ................ ...................... ......................xiii
What This Manual Contains ................................................................xiv
Guide to Illustrations Used in This Manual ......................................xvi
Chapter 1
Getting Started
Introduction to the 5887................................... ................................ .. ...1-1
5887 Mo d ule Loc a ti o n. ................ .................................... ......................1-3
How to O p en and Cl ose the Ext e r i o r of Yo u r AT M... .. ......... ...........1 - 4
How to O pe n the AT M To p-box .. .. ......... ....................... ............... 1 -4
How to Open the Coin Dispenser Door ......................................1-4
How to Open the Cheque Acceptor Side-box.............................1-5
How to Switch Your ATM Power On and Off ..................................1-6
How to E nt e r S uperv is o r Mod e ........... ....................... ........................1-7
Auto-Supervisor..............................................................................1-7
Supervisor Mode.............................................................................1-7
In-service Replenishment.....................................................................1-9
How to Use the Enhanced Operator Panel......................................1-10
How to Un lo ck and L o ck a S t a n d ard Secu rit y Enclosure .............1-1 2
Keylocks .........................................................................................1-13
Combination Locks.......................................................................1-13
Combination Lock and Separate Keylock .................................1-15
How to Unlock a nd L o c k a n E le ct r o n ic Lock..... .. ......... ................ ..1-1 8
Unlocking.......................................................................................1-18
Locking...........................................................................................1-19
Emergency Opening Procedure..................................................1-20
How to Unlock and Lock a Controlled Access Electronic Lock...1-21
Unlocking the Master Lock .........................................................1-21
Locking the Master Lock..............................................................1-23
Unlocking the Sub-Lock............................................................... 1-24
NCR Personas M Series 5887 Operator Manual
vii
Table of Contents
Locking the Sub-Lock ...................................................................1-25
How to Access the Modules...............................................................1-27
Curre n c y D i spe n se r ....... ......... ...................... ....................... .........1-2 7
Receipt Pr i nt e r a nd J o u r na l Pr in t e r . ......... ......... ................ .........1-28
Statement Pr inter and Passb o o k Pr in t e r....... ......... ............... .....1 -2 9
Motorised Card Reader................................................................1-30
Coin Di s pe nser .... .. .. ............................. ....................... ..................1-3 1
Cash Acceptor (UD-686) ..............................................................1-31
Cheque Acceptor (Type 3) ...........................................................1-32
How to D o a Ha r d w a re Re set of Yo u r AT M ...... .. ................ ...........1-3 3
How to In se r t a nd Re move Di sk s ................. ................ ............... .....1-3 4
Flex Disk in a Type 1 C or e... .. .. ......... ................ ................ ...........1 -3 4
CD-ROM in a Type 1 Core...........................................................1-36
Flex Disk in a Type 2 C or e... .. .. ......... ................ ...................... .....1 - 38
CD or DV D-ROM in a T ype 2 Core... ... .. ................ ............... .....1-4 1
Digita l Audio..... ......... ...................... ............................. .......................1-4 4
Chapter 2
Error Reporting
How Er r o r s Ar e Re p o r te d ................... ............................. ....................2 -1
System Application.........................................................................2-1
State o f H e a l th .. ... .. ............................. ............................. ................2-2
How Errors in the PC Module Are Reported....................................2-3
How to Re a d t he Remote St a t us Ind i c a t o r.......... ............... ................2-4
Chapter 3
Currency Dispenser
How to Re plenish Curr ency Cass e t t es ......... ................ ............... .......3-1
How to E m pty the C u r r e nc y Pu r ge B in ....... .. .. ... ............................. ..3-3
Standa r d C u r re ncy Purg e B i n ... ....................... ...................... .......3 - 3
Latch Fast Currency Purge Bin .....................................................3-4
How to Clear Currency Dispenser Jams ............................................3-7
Chapter 4
Receipt Pr inte r
Overview ................................................................................................4-1
How to Replenish Your Receipt Printer Paper..................................4-2
How to Clear Receipt Printer Jams .....................................................4-6
viii NCR Personas M Series 5887 Operator Manual
Table of Contents
Chapter 5
Journal Printer
How to Replenish the Graphics Journal Printer Paper....................5-1
How to Clear Gr a ph i c s J o urnal Pri nt er Ja m s ..... .. ... .. ................ ........5-8
How to Re p le nish the Do t -M a tr ix Jour nal Printer ... .. .. ......... .........5-1 1
How to Re p la c e t he D ot -Matr ix Jo u r na l Pr in t e r R ibbon ......... ......5-18
How to Replace the Dot-Matrix Journal Printer Print Head.........5-21
How to Clear Dot-Matrix Journal Printer Paper Jams ...................5-25
How to Cl e ar a Paper Ja m When the Pa pe r H as T o r n ...... .. ....5 -2 5
How to Clear a Paper Jam When the Paper Has Not Torn..... 5-29
Chapter 6
Letter Quality Document Statement Printer
Important Information for the User....................................................6-1
Overview ................................................................................................6-2
How to Re p l enish the S tat e ment Pri nt e r Pa p e r ... ... ......... ............... ..6-3
Type 1 ...............................................................................................6-3
Type 2 ...............................................................................................6-7
Clearing Printer Jams.......................................................................... 6-11
Type 1 .............................................................................................6-11
Type 2 .............................................................................................6-16
Removing Captured Media ...............................................................6-19
Adju sting The Con t r a st ... .. ......... ................ ...................... ................ ..6-2 1
Chapter 7
Statement/Passbook Printer
How to Re place t he Pa p e r........................ ............... ....................... ......7-1
How to Re place t he Ri b bo n ... .. .. ......... ....................... ............... ...........7-5
How to Re place t he Print He a d..................... ................ ......................7-8
How to Clear Paper and Passbook Jams..........................................7-13
How to Remove Captured Statements and Passbooks..................7-18
Chapter 8
Page Turn Passbook Printer
How to Re place t he Ri b bo n ... .. .. ......... ....................... ............... ...........8-1
How to Clear Jams.................................................................................8-5
NCR Personas M Series 5887 Operator Manual ix
Table of Contents
How to Remove Captured Passbooks ................................................8-8
Chapter 9
Enhanced Page Turn Passbook Printer
Overview ................................................................................................9-1
How to Re place t he Ri b bo n... ................ ...................... ................ .........9-2
How to Clear Jams.................................................................................9-5
How to Clear a Jam in the Printer Transport..............................9-6
How to Clear a Jam in the Page Turning Unit............................9-7
How to Remove Captured Passbooks ................................................9-9
Cleaning ................................................................................................9-10
Chapter 10
Motorised Card Reader
How to Clear Motorised Card Reader Jams....................................10-1
How to Remove Captured Cards from a Motorised
Card Reader.......................................................................................10-5
Standard Card Capture Container .............................................10-5
Latch Fast Card Capture ..............................................................10-6
Cleaning ................................................................................................10-8
For ATMs w ith APTR A Self-Service Support system
software .......................................................................................10-8
For ATMs with S4 I sy st e m so f tware .... .. .. .. ................ ................10-8
Chapter 11
Cash Acceptor
Cash Accepto r ..... .. .. ....................... ...................... ....................... .........11 -1
Removing Cash from the Cassette(s) and Capture Bin..................11-2
Clearing Jams in the Cash Acceptor .................................................11-8
Infeed Transport (Long or Mid)................................................11-10
Infeed Transport (Short).............................................................11-10
Reject Un it .............. ................ ...................... ....................... .........11 -1 1
Between the Reject Unit and the Feed Unit or Main Transport
Unit.............................................................................................11-11
Feed Unit.. ... .. ................ ............................. ...................... ............1 1 - 1 2
Vertical Feed Transport..............................................................11-12
Recognition Unit .........................................................................11-13
Escrow Unit..................................................................................11-14
Between Escrow Unit and Main Transport Unit....................11-14
x NCR Personas M Series 5887 Operator Manual
Table of Contents
Main Transport Unit...................................................................11-14
Between the Main Transport and the Garage Unit or Cash
Cassettes ....................................................................................11-16
Completing the Jam Clearance Procedures ............................11-20
Clean in g S e ns o r s .................. .................................... .........................11-21
Clean in g M a te r ia ls................................ ............................. ......... 1 1 -2 1
Ident ifying the S en sors .. ... ............... ....................... ....................11- 2 1
Locat in g t he Se nsors.. .. .. ......... .................................... ................11 -2 2
Main Transport Unit (Area One) ..............................................11-23
Main Transport Unit (Area Two) .............................................11-24
Recognition Unit (Area Three)..................................................11-25
Recognition Unit (Area Four)....................................................11-26
Reject Un it - C le a n i ng Le v e r.............. ............... ................ ......... 1 1 -2 7
Completing the Sensor Cleaning Procedures .........................11-27
Chapter 12
Cheque Acceptor
Intro duc tion .. .... ..... .... .. ..... .... ..... .. ..... .... ..... .. .... ..... .... ... .... ..... .... .. ..... ....12- 1
Empt ying the Cheque Bi ns ...... .. .. ....................... ............................. ..12 -2
Open Bin.........................................................................................12-2
Power Pockets ...............................................................................12-4
Clearing Jams in the Cheque Acceptor ............................................12-7
Infeed Transport (long or mid) ...................................................12-8
Infeed Transport (short)...............................................................12-9
Main Transport..............................................................................12-9
Corner Belt Assembly.................................................................12-10
Endorser Track Guide ................................................................12-10
Capture Bin Track Guide...........................................................12-11
Cheque Bins.................................................................................12-12
Trans po r t Ja m a t Outfee d .. .. ......... ............................. ................12 -1 4
Completing Jam Clearance Procedures...................................12-15
Removing and Replacing the Ribbon Cassette .............................12-16
Singl e L in e En d o r se r . ......... ............................. ...........................12-16
Multiple Line Endorser..............................................................12-18
Clean in g a nd M a in t e na n ce ........................ ...................... ................12- 2 0
Chapter 13
Coin Dispense r
Rep le n ishing Co in Cas se tt e s........ .............................. ...................... ..13 -1
Clearing Jams .......................................................................................13-3
NCR Personas M Series 5887 Operator Manual xi
Table of Contents
Chapter 14
Cleaning and Maintenance
What is Required to Ma intain a n ATM? ...... .. ................ ..................14 -1
Replenishment .....................................................................................14-2
Modu le s a n d Co n s u m a bles ......................................... ................14-2
Printer M e d ia S t o ra ge.. ......... ............................. ...................... .....14 -4
Cleaning ................................................................................................14-5
Clean in g M a te r ia ls...................... .............................. ....................14-5
Facia and Exterior Panels.............................................................14-5
Dip Card Reader ...........................................................................14-6
Motorised Card Reader................................................................14-6
Enhanced Page Turn Passbook Printer......................................14-6
Cash Accepto r................. ...................... ....................... ..................14 -6
Index
User Feedback Form
xii NCR Personas M Series 5887 Operator Manual
Support Information
Preface
Purpose and Audience
Purpose and Audience
This publication is intended for NCR customer personnel who are
responsible for the day-to-day operation and maintenance of
Personas M Series 5887 Automated Teller Machines (ATMs).
The function of this manual is to allow them to maintain an ATM in
an operational state by showing them how to replenish the devices
which make up the ATM.
If you have a problem using the ATM, contact your local Helpdesk
or Customer Engineer. For any other information, contact your local
Account T ea m.
NCR Personas M Series 5887 Operator Manual
xiii
Preface
What This Manual Contains
What This Manual Contains
This manual is divided into chapters as follows:
● Chapter 1 - “Getting Started” - Introduces the 5887, shows the
locations of modules, and describes the basic procedures
required to access and start using the ATM and its component
modules. This includes a description of ‘racking’ the modules in
and out of the AT M, wh ich is not described in det ail in the
relevant mo d u le se ctio n .
● Chapter 2- ”Error Reporting” - Describes how to read the ATM’s
error reporting systems.
The following chapters describe how to carry out the various
replenishment and jam clearance operations, and how to remove
any media which have been captured by each module. Details of
how to access the modules are covered in Chapter 1 “Getting
Started”.
● Chapter 3 - “Currency Dispenser”
● Chapter 4 - “Receipt Printer”
● Chapter 5 - “Journal Printer”
● Chapter 6 - “Letter Quality Document Statement Printer”
● Chapter 7 - “Statement/Passbook Printer”
● Chapter 8 - “Page Turn Passbook Printer”
● Chapter 9 - “Enhanced Page Turn Passbook Printer”
● Chapter 10 - “Motorised Card Reader”
● Chapter 11 - “Cash Acceptor”
● Chapter 12 - “Cheque Acceptor”
● Chapter 13 - “Coin Dispenser”
● Chapter 14 - “Cleaning and Maintenance” - Describes the
preventive maintenance procedures for 5887 ATMs.
Note: This manual has been written for use with ATMs which run
either S4I or APTRA™ Self-Service Su pport sy ste m softwar e .
If your ATM uses S4I, it will use State Of Health (SOH) and the
supervisor interface described in the “Supervisor Functions”
manual, (B006-4718).
If your ATM uses APTRA Self -Service Support, it will use the error
reporting system and supervisor interface programs described in
the “APTRA Self-Service Support System Application User Guide”
(B006-6167).
xiv NCR Personas M Series 5887 Operator Manual
Preface
What This Manual Contains
Note: To make the most efficient use of this manual, each copy can
be customised to the configuration of the ATM for which it is to be
used. If you decide to remove a chapter, do not destroy it as your
ATM may be upgraded later.
NCR Personas M Series 5887 Operator Manual xv
Preface
Guide to Illustrations Used in This Manual
Guide to Illustrations Used in This
Manual
The illustrations are used as follows:
● Solid or black outlined objects (highlighted) are the objects on
which an action is to be performed
● Outlined arrows indicate the direction of movement for the
closest highlighted object. Numbered arrows indicate the
sequence of actions to be taken
● Inserts, or zoom boxes, show detail of a specific action or area of
interest
● Dotted lines indicate the final position of a highlighted object
after the operator has completed the required action.
The follo w in g ill us t ra t ion provide s an exa mple of the illustratio n s
as explained.
Symbol
x
Definition
Movement direction
Start & End
Movement direction
1
Movement direction
Order of sequence
Correct
Incorrect
Not required
Light
Dark
Example
Black outline indicates
object on which action
is to be performed.
2
Dotted lines indicate final
position of outlined object
1
xvi NCR Personas M Series 5887 Operator Manual
Table of Contents
Getting Started
Chapter 1
Getting Started
Introduction to the 5887 1-1
5887 Module Location 1-3
How to Open and Close the Exterior of Your ATM 1-4
How to Open the ATM Top-box 1-4
How to Open the Coin Dispenser Door 1-4
How to Open the Cheque Acceptor Side-box 1-5
How to Switch Your ATM Power On and Off 1-6
How to Enter Supervisor Mode 1-7
Auto-Supervisor 1-7
Supervisor Mode 1-7
In-service Replenishment 1-9
How to Use the Enhanced Operator Panel 1-10
How to Unlock and Lock a Standard Security Enclosure 1-12
Keylocks 1-13
Combination Locks 1-13
Combination Lock and Separate Keylock 1-15
How to Unlock and Lock an Electronic Lock 1-18
Unlocking 1-18
Locking 1-19
Emergency Opening Procedure 1-20
NCR Personas M Series 5887 Operator Manual
Table of Contents
Getting Started
How to Unlock and Lock a Controlled Access Electronic Lock 1-21
Unlockin g the Master L ock 1-21
Locking the Master Lock 1-23
Unlocking the Sub-Lock 1-24
Locking the Sub-Lock 1-25
How to Access the Modules 1-27
Currency D i spen se r 1-27
Receipt Printer and Journal Printer 1-28
Statement Printer and Passbook Printer 1-29
Motorised Card Reader 1-30
Coin Dispen se r 1-31
Cash Acceptor (UD-686) 1-31
Cheque Acceptor (Type 3) 1-32
How to Do a Hardware Reset of Your ATM 1-33
How to Inse rt and Re m o ve D i sks 1-34
Flex Disk in a Type 1 Core 1-34
CD-ROM in a Type 1 Core 1-36
Flex Disk in a Type 2 Core 1-38
CD or DVD-ROM in a Type 2 Core 1-41
Digital Audio 1-44
NCR Personas M Series 5887 Operator Manual
Getting Started
Introduction to the 5887
1
Introduction to the 5887
The Personas M Series 5887 is a PC-based multi-function
Automated Teller Machine (ATM). It is installed through-the-wall
and is serviced and replenished from the rear. There are two types
of 5887: the 5887 Walk-Up and the 5887 Drive-Up. The procedures
contained in this manual are identical for both types.
A PC, runn ing self-ser v ic e ap pli ca t io n so ftw a re , is th e hea rt of the
ATM. This self-service software manages transactions and controls
the vario us dev ices, such as prin t e rs, ca rd r ea d er s, m o n ito r scr e ens
and keyboards.
1
The main functions of the 5887 are listed below.
● Dispensing:
● Notes
● Coins (5887 Walk-Up only)
● Cash Securit y
● Depositing:
● Notes
● Cheques
● Receipt printing
● Journal printing
● Statement printing
● Mini-statement printing
● Passbook updating (5887 Walk-Up only)
● Coupon printing
NCR Personas M Series 5887 Operator Manual
-1
1
Getting Started
Introduction to the 5887
● Account transactions:
● Transfers
● Order cheque book
● Account e nq ui rie s :
● Account ba lan ce
● Next loan payment
● Credit card lim it
● Interest rates
● Screen advertising and marketing.
Your ATM may not have all the functions in the list, as some are
provided by optional features and some are dependent on the
application that the ATM runs.
1-2 NCR Personas M Series 5887 Operator Manual
Getting Started
5887 Module Location
5887 Module Location
The following illustration shows the locations of the various
modules which comprise a 5887 ATM.
Supervisor/
Operator Panel
PC Core
Coin Dispenser
Receipt / Journal Printer
and Card Reader
Card Capture Bin
Standard Side-Box
or
Cheque Acceptor
Side-Box
Top-Box
Digital Audio
Volume Control
Statement Printer
Power On/Off
Switch
1
Security Enclosure
Door
Power Supply
Currency Dispenser
or
Cash Acceptor
NCR Personas M Series 5887 Operator Manual 1-3
Getting Started
How to Open and Close the Exterior of Your ATM
How to Open and Close the Exterior
How to Open the ATM Top-box
of Your AT M
To open the top-box proceed as follows:
1 T ur n t he top -box key clo ckw i se .
1
2 Open the top-box door upwards, until the gas struts are fully
extended.
1
How to Open the Coin Dispenser Door
3 To close your ATM, follow the procedure above in reverse,
pushing the top-box shut to lock it.
To open the coin dispenser door, insert the key and turn it counterclockwise, then open the door.
1
1-4 NCR Personas M Series 5887 Operator Manual
How to Open the Cheque Accep tor Sid e - box
Getting Started
How to Open and Close the Exterior of Your ATM
The chequ e ac ce pto r si d e-b ox ha s a lock in g ha n d le and m ay a lso
have a cont ro ll ed a cce s s e lect ro n ic lo ck . Fo r in st ru ct io n s on h o w to
1
open the controlled access electronic lock, refer to the section “How
to Unlock and Lock a Controlled Access Electronic Lock”.
To open the cash acceptor side-box with locking handle only,
proceed as follows:
1 In se rt the key into the keylo ck on the lock in g ha n d le an d tur n it
counterclockwise.
2 T ur n t he lo cking han dle co un t e rcl o ckw i se an d o pe n th e doo r .
NCR Personas M Series 5887 Operator Manual 1-5
Getting Started
How to Sw itch Your AT M Po wer On and Of f
How to Switch Your ATM Power On
and Off
To switch the mains power to your ATM on or off, proceed as
follows:
1 Open the top-box of your ATM.
2 Shut down the ATM as described in your in-house procedures.
3 Press the switch to the required ON (pressed in at the"1" side) or
OFF (pressed in at the "0" side) position.
0
1
Note: Afte r you have swit ch e d you r AT M power on, it will
take several minutes for the ATM to load all its software and
start displaying your application.
Do not attempt to load paper into the printers until the ATM has
completed its power up procedures and started displaying
either your application or the supervisor menu.
4 Close your ATM.
1-6 NCR Personas M Series 5887 Operator Manual
Getting Started
How to Enter Supervisor Mode
Auto-Supervisor
How to Enter Supervisor Mode
If your ATM is fitted with the auto-supervisor facility, opening the
1
top-box or the security enclosure of your ATM will automatically
enter the ATM into Supervisor Mode. From Supervisor Mode,
follow your in-house procedures for device status information (see
Chapter 3, "Error Reporting"). When you close your ATM it will
automatically return to the Normal Mode.
If you want to return the ATM to Normal Mode whilst keeping the
exterior of the ATM open, pull out the button shown in the
followin g illustra tio n.
1
Supervisor Mode
If your ATM is not fitted with the auto-supervisor facility, your
1
ATM will continue to run your application when the exterior of the
ATM is open. In this case you must use the switch on the operator
panel to ma n ua l ly e nte r yo u r AT M into Superv isor Mod e .
If you do not have the auto-supervisor option, then you will have to
enter the Supervisor Mode manually.
1 Open the top-box of your ATM.
NCR Personas M Series 5887 Operator Manual 1-7
Getting Started
How to Enter Supervisor Mode
2 Press the switch on the operator panel to the supervisor
position.
Normal
Supervisor
3 After you have completed the task, press the switch on the
operator panel to the normal positio n.
4 Close and lock the top-box of your ATM.
1-8 NCR Personas M Series 5887 Operator Manual
Getting Started
In-service Replenishment
In-service Replenishment
If your application supports In-service Replenishment you will be
able to replenish most of the terminal’s modules while the ATM
remains in service. These modules include the:
● Magnetic Card reader/Writer
● Currency D i spenser
● Receipt printer
● Journal Printer
● Document, Statement and Passbook Printers.
Individual transactions or components of transactions will be deconfigured while the device they rely on is being replenished. For
example, no receipt will be available while the receipt printer is
being reple nish e d .
Depending on your application, when you attempt to enter the
Supervisor Mode you will be prompted through the Operator Panel
to select either the Supervisor Mode (taking the ATM out of service)
or to enter the In-service Replenishment Mode.
1
When in the In-service Replenishment Mode, depending on your
application, the menu will:
● Prompt you to select the device, or part of device, to be serviced
● Tell you when the device is available for In-service
Replenishment
● Tell you when the device replenishment is complete.
The remainder of this manual is written for terminals which do not
have In-service Replenishment. However, other than the entering of
the In-service Repl enishment Mode, th e procedures for replenishing
of all devices is exactly the same whether the ATM supports Inservice Replenishment or not.
NCR Personas M Series 5887 Operator Manual 1-9
Getting Started
How to Use the Enhanced Operator Panel
How to Use the Enhanced Operato r
Panel
The Enhanced Operator Panel (EOP) is located on the rear of the
ATM and can be viewed through the clear panel on the top-box
door. The operator panel is used to display any error messages and
to access the various System Application or State of Health (SOH)
options.
System A p pli ca t ion op t ions are descr ibe d in the NC R publicatio n
‘APTRA™ Self-Service Support System Application User Guide’, (B006-
6167).
State of Health options are described in the NCR publication
‘Supervisor Functions’ manual, (B006-4718).
The following illustration shows the layout of the EOP.
1
1
2
4
5
78
0
ENT
3
6
CLR
9
CNL
Normal
Supervisor
Reset
In Service
Supervisor
Power
Error
Comm
The five in dica t or s on the EOP ha ve t he fo ll o wing mean in gs:
● IN-SERVICE - this is illuminated to show that the ATM is
available for transactions
● SUPER V ISO R - this is illum inated to show tha t the AT M is in
the Supervisor Mode and not available for transactions
● ERROR - this is illum inat e d t o indicate a fatal so ftware erro r
● POWER - thi s is ill uminat ed to sho w that the EO P is r e ceiving
power from the ATM
● COMM - this flashes to indicate that the ATM is communicating
with a host system.
1-10 NCR Personas M Series 5887 Operator Manual
Getting Started
How to Use the Enhanced Operator Panel
When the door is closed, and the ATM is in normal mode the EOP
will be blank.
The Supervisor switch is used to enter the System Application or
State of He alt h, fro m w her e er ro r me ssa g e s ca n be ac ce ss e d.
The reset switch will cause a reset of the whole ATM.
The contrast control is used to adjust the brightness of the display
panel.
Note: To run a program, or a program from any of the subsequent
menus which will be displayed, press the number key or the
Function Display Key (FDK) on the EOP which corresponds to the
option you wish to select.
It is possib le to t ra ns fe r the op erator functions from the operator
panel to the front of the ATM using the
TRANSFER INTERFACE
option. This procedure is described in either the NCR publication,
‘APTRA Self-Service Support System Application User Guide’, (B006-
6167) or ‘Supervisor Functions’, (B006-4718) depending on which
softwar e sy st em yo u r AT M is running.
NCR Personas M Series 5887 Operator Manual 1-11
Getting Started
How to Unlock and Lock a Standard Security Enclosure
How to Unlock and Lock a Standard
Security Enclosure
The standard security enclosure of your ATM will have a locking
handle plus one lock (a primary lock), or two locks (a primary and a
secondary lock). The possible lock types for primary and secondary
locks are as follows:
● Primary lock types:
● Keylock
● Combination lock
● Combination lock with silent alarm
● Combination lock with integral keylock
● Seconda ry lo ck typ e s:
● Keylock
● Combination lock
● Combination lock with silent alarm
● Combination lock with electronic override.
Note: The make of lock fitted (Standard or Sargent and Greenleaf)
depends on the configuration of the ATM. The procedures for
opening and closing the locks are the same for both makes.
1
The follo wing illust ra tio n sho w s the rela tiv e positions o f primary
and secondary locks.
Primary Lock
0
10
90
80
70
Secondary Lock
80
70
20
30
40
60
50
Locking Handle
0
10
90
20
30
40
60
50
1-12 NCR Personas M Series 5887 Operator Manual
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