NCR 5877 Personas Operator's Manual
5877 Personas ATM
Operator Manual
NORMAL
SUPERVISOR
COMM
Publication ID: B006-6210-A000
RESET
Date: 0701
The product described in this book is a licensed product of NCR Corporation.
Trademark Inf ormation
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware b ecome available. N CR, therefore, reserves the right to change specificat ions
without prior no tic e.
All features, functions, and operations described herein may not be marketed by NCR in all parts of
the world. In some instances, photographs are of equipment prototypes. Ther efore, before using this
document, consult with your NCR representative or NCR office for in formation that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accura cy, clarity,
organization, and value of this book.
Address correspondence to:
NCR Financial Solutions Division Ltd
Information Solutions
Kingsway West
Dundee, Scotland
DD2 3XX
© 2001
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
NCR - CONFIDENTIAL AND PROPRIETARY
Use pursuant to Company Instructions
Canadian Class A Device Declaration
Federal Communications Commission (FCC) Radio Frequency Interference Statement
Note: This equipment has been tested and found to co mply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipmen t
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accord ance with t he i nstruction ma nual,
may cause harmful interferen ce to r adio communications.
Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le mi nistère des
Communications du Canada.
P77 ATM - Operator Manual
iii
Information to User
Caution NCR Corporation is not responsible for any radio or television
This equipment must be installed and used in strict accordance with
the manufacturer’s instructions. However, there is no guarantee
that interference to radio communications will not occur in a
particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off
and on, the user is encouraged to consult an NCR service
representative immediately.
interference caused by unauthorised modifications of this
equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. Such
unauthorized modifications, substitutions, or attachments may void
the user’s authority to operate the equipment. The correction of
interference caused by such unauthorized modifications,
substitutions, or attachments will be the responsibility of the user.
iv P77 ATM - Operator Manual
Revision Record
Date Page Description of Change
Jul 01 All New Publication
P77 ATM - Operator Manual
v
vi P77 ATM - Operator Manual
About This Document
Purpose And Audience
This publication is intended for NCR customer personnel who are
responsible for the day-to-day operation and maintenance of an
NCR 5877 Personas ATM (P77).
This manual shows operators how to maintain the P77 in an
operational state by explaining the replenishment procedures.
P77 ATM - Operator Manual
vii
About This Document
What This Manual Contains
What This Manual Contains
This manual is divided into seven (7) chapters, as follows:
Chapters 1, 2 and 3 introduce the P77 and error reporting.
●
Chapter 1, “An Introduc tion To The P77” Introduces the
●
P77 and shows the locations of modules
Chapter 2, “Getting Started” Describes the procedures
●
required to open/close the exterior and start using the P77
Chapter 3, “Error Reporting” Describes how to read the
●
P77’s error reporting systems.
Chapters 4, 5 and 6 describe how to carry out the various
●
replenishment operations required to keep the P77 operational
and how to clear any jams that may occur in the P77. There is
also information on how to remove any media (such as
magnetic cards) which have been captured by the P77 .
Chapter 4, “Currency Dispenser”
●
Chapter 5, “Receipt Printer”
●
Chapter 6, “Journal Printer”
●
Chapter 7 describes how to maintain your P77.
●
Chapter 7, “Maintenance” Describes the preventive
●
maintenance procedures for the P77.
Note: This manual has been written for use with ATMs whose
applications have been migrated to ADI-2, that is ATMs which use
State Of Health (SOH) and the supervisor interface programs
described in the Supervisor Manual.
If your application has not been migrated to ADI-2, your ATM's
error reporting and diagnostic system will be similar to previous
generations of NCR ATMs, for example the 5070 or 5085. A list of
the OES codes used in the previous generation of ATMs is included.
If you require further information on error reporting and
diagnostics, refer to the documentation for one of the older ATMs.
viii P77 ATM - Operator Manual
About This Document
Guide To Illustrations Used In This Manual
Guide To Illustrations Used In This
Manual
The illustrations are used as follows:
Solid or black outlined objects (highlighted) are the objects on
●
which an action is to be performed
Outlined arrows indicate the direction of movement for the
●
closest highlighted object. Numbered arrows indicate the
sequence of actions to be taken
Inserts/zoom boxes, detail a specific action or area of interest
●
Dotted lines indicate the final position of a highlighted object
●
after the operator has completed the required action.
The following illustration provides an example of the explanations
given above.
Symbol
Definition
Correct
Incorrect
Not required
Example
is to be performed.
2
1
x
Light
Dark
position of outlined object
Direction/motion
P77 ATM - Operator Manual ix
sequence and direction/motion.
About This Document
Guide To Illustrations Used In This Manual
x P77 ATM - Operator Manual
Table of Contents
Contents
About This Document
Purpose And Audience .........................................................................vii
What This Manual Contains............................................................... viii
Guide To Illustrations Used In This Manual.......................................ix
Chapter 1
An Introduction To The Personas 77
What is the P77 ......................................................................................1-1
Module Location....................................................................................1-3
Chapter 2
Getting Started
Opening/Closing The Exterior Of The P77 .......................................2-1
Top Cabinet - Opening ....................................................................2-1
Top Cabinet - Closing ......................................................................2-3
Security Enclosure - Opening.........................................................2-4
Security Enclosure - Closing...........................................................2-5
Switching Power On/Off.....................................................................2-6
Mains Power Switch.........................................................................2-6
Security Enclosure Interlock Switch ..............................................2-7
Entering Supervisor Mode...................................................................2-8
Manually............................................................................................2-8
Auto-Supervisor ...............................................................................2-9
Opening/Closing The Standard Security Enclosure .....................2-10
Lock Types.......................................................................................2-10
Keylocks...........................................................................................2-12
Combination Locks ............................................................. ...... .....2-12
P77 ATM - Operator Manual
xi
Table of Contents
Security Enclosures with Controlled Access Electronic Lock ...... 2-15
Opening the Mas-Hamilton Lock................................................2-15
Closing the Mas-Hamilton Lock..................................................2-18
Activating The Mas-Hamilton Lock.................................................2-19
Mas-Hamilton Documentation ....................................................2-22
Front Operator Interface....................................................................2-23
Operator Panel................................................................................2 -23
State of Health Messages...............................................................2-24
Running a Program............................................................ ............2-24
Volume Control..............................................................................2-24
Hardware Reset...................................................................................2 -25
Inserting/Removing Diskettes..........................................................2 -26
Inserting/Removing Compact Disks............................................... 2-28
Chapter 3
Error Reporting
Error Reporting - Using State Of Health ........................................... 3-1
How Errors In The PC Module Are Reported..................................3-3
Error Reporting - Using OES Codes...................................................3-5
The OES Codes.................................................................................3-5
Chapter 4
Currency Dispenser
Replenishing Currency Cassettes....................................................... 4-1
Emptying The Currency Purge/Reject Bin.............. ..... ...... ..............4-3
Clearing Jams - Bunch Dispenser .......................................................4-5
Chapter 5
Receipt Printer
Replenishing Paper............................................................................... 5-1
Clearing Jams.................................................... ...... ...............................5-6
xii P77 ATM - Operator Manual
Table of Contents
Chapter 6
Journal Printer
Replenishing Paper - Graphics Printer...............................................6-1
Clearing Jams - Graphics Printer ................................ ...... ................6-13
Chapter 7
Maintenance
What Is Required To Maintain The P77? ...........................................7-1
Daily Tasks ........................................................................................ 7-1
Weekly Tasks..................................................................................... 7-1
Emptying the Dip Reader Debris Bin............................................7-1
Replenishment ..................................................................................7-1
Cleaning Kit.................................. ..........................................................7-2
Looking After The P77..........................................................................7-3
Weekly Maintenance Procedures ...................................................7-3
Cleaning the Facia and Exterior Panels......................................... 7-3
Cleaning Magnetic Heads on Dip Card Readers.........................7-4
Printer Media Storage...........................................................................7-5
Index
Index ...............................................................................................Index-1
User Feedback Form
P77 ATM - Operator Manual xiii
Table of Contents
xiv P77 ATM - Operator Manual
Table of Contents
An Introduction To The Personas 77
Chapter 1
An Introduction To The Personas 77
What is the P77 1- 1
Module Location 1-3
P77 ATM - Operator Manual
Table of Contents
An Introduction To The Personas 77
P77 ATM - Operator Manual
An Introduction To The Personas 77
What is the P77
A
What is the P77
The NCR 5877 Personas ATM (P77) is a PC-bas ed self service ATM.
The heart of the P77 is a PC, running self-service application
software. This self-service application software manages
transactions and controls the various devices, such as printers, card
readers, monitor screens and keyb oards.
The P77 is designed to aid customers by automating the following
services:
Cash dispensing
●
Account transaction
●
Transfers
●
Order cheque book
●
Account enquiries
●
Account balance
●
Next loan payment
●
Credit card limit
●
Interest rates
●
Receipt printing
●
Mini-statement printing
●
Coupon printin g.
●
1
The P77 is a freestanding ATM that is serviced and replenished
from the front.
1
-1P77 ATM - Operator Manual
An Introduction To The Personas 77
What is the P77
P77 With Bunch Presenter
1-2 P77 ATM - Operator Manual
An Introduction To The Personas 77
Module Location
Module Location
The external and internal loca tions of the modules which comprise
the P77 are shown in the following illustrations.
External Location
Facia
Display/Touchscreen
Receipt Printer
Functional
Display Keys
Dip Card Reader
Keyboard
Top Lock
Dispenser
1
Keylock
P77 ATM - Operator Manual 1-3
An Introduction To The Personas 77
Module Location
Internal Location
Supervisor/Operator
Floppy Disk
Drive
On/Off Switch
CD Rom
Panel
Receipt Printer
Journal Printer
PC Core
Currency
Dispenser
Purge Bin
Security Enclosure
Door
Cabinet Front
Door
Currency
Cassette
Interlock
Switches
1-4 P77 ATM - Operator Manual
I/O Panel
Power Supply
Table of Contents
Getting Started
Chapter 2
Getting Started
Opening/Closing The Exterior Of The P77 2-1
Top Cabinet - Opening 2-1
Top Cabinet - Closing 2-3
Security Enclosure - Opening 2-4
Security Enclosure - Closing 2-5
Switching Power On/Off 2-6
Mains Power Switch 2-6
Security Enclosure Interlock Switch 2-7
Entering Supervisor Mode 2-8
Manually 2-8
Auto-Supervisor 2-9
Opening/Closing The Standard Security Enclosure 2-10
Lock Types 2-10
Primary Lock Types: 2-10
Secondary Lock Types: 2-10
Position of Primar y and Secondary Loc ks 2-11
Opening Sequence of the Primary and Secondary Locks 2-11
Keylocks 2-12
Unlock A Keylock 2-12
Lock A Keylock 2-12
Combination Locks 2-12
Factory Set Combination - Unlocking 2-13
Customer Set Combination - Unlocking 2-14
Combination Lock - Locking 2-14
Combination - Chang in g 2-14
P77 ATM - Operator Manual
Table of Contents
Getting Started
Security Enclosures with Controlled Access Electronic Lock 2-15
Opening the Mas-Hamilton Lock 2-15
Closing the Mas-Hamilton Lock 2-18
Activating The Mas-Hamilton Lock 2-19
Mas-Hamilton Documentation 2-22
Front Operator Interface 2-23
Operator Panel 2-23
State of Health Messages 2-24
Running a Program 2-24
Volume Control 2-24
Hardware Reset 2-25
Inserting/Removing Diskettes 2-26
Standard Enclosure 2-26
Standard Enclosure 2-27
Inserting/Removing Compact Disks 2-28
P77 ATM - Operator Manual
Getting Started
Opening/Closi ng The Exterior Of The P77
Opening/Closing The Exterior Of
B
Top Cabinet Opening
The P77
The top cabinet and security enclosure of the P77 can be opened
independently of each other. This enables the consumables in the
top cabinet to be replenished without compromising the security of
the cash dispenser.
Open the top cabinet as follows:
1 Insert the key, in the facia lock.
2
2 Turn (in either direction) and hold the key to open the lock.
3 Using one hand, pull the facia forwards.
4 Release the key.
2
2
-1P77 ATM - Operator Manual
Getting Started
Opening/Closing The Exterior Of The P77
5 Using both hands, carefully pull the facia out of the top cabinet
until the slides are fully extended.
2-2 P77 ATM - Operator Manual
Top Cabinet Closing
Getting Started
Opening/Closi ng The Exterior Of The P77
Close the top cabinet as follows:
2
Caution Do not grip the facia when closing the top cabinet.
1 With your hands flat, either side of the keypad, push the facia
into the top cabinet until the lock locks.
2 Remove the key.
P77 ATM - Operator Manual 2-3
Getting Started
Opening/Closing The Exterior Of The P77
Open the security enclosure as follows:
Security Enclosure Opening
1 Insert the key, in the cabinet lock, and turn it clockwise.
2
2 Open the cabinet door.
3 Unlock the safe door, in accordance with the relevant
4 Open the safe door.
instructions detailed under “Open/Closing The Standard
Security Enclosure” for the configuration of your P77.
2-4 P77 ATM - Operator Manual
Security Enclosure Closing
Getting Started
Opening/Closi ng The Exterior Of The P77
Closing the security enclosure as follows:
1 Close and lock the security enclosure door in accordance with
2
the relevant instructions detailed under “Open/Closing The
Standard Security Enclosure” for the configuration of your P77.
2 Close the cabinet door.
3 Turn the key counter-clockwise and remove the key.
P77 ATM - Operator Manual 2-5
Getting Started
Switching Power On/Off
Mains Power Switch
Switching Power On/Off
There are two power switches fitted to the P77:
Mains Power Switch - switches mains power On/Off.
●
Security Enclosure Interlock Switch - switches power, to the
●
cash dispenser located inside the security enclosure, On/O ff.
To switch the mains power, to the P 77 , On/Off, proceed as follows:
2
1 Open the top cabinet.
2 Press the orange switch to the required position:
on (pressed in at the “1” side)
●
off (pressed in at the “0” side).
●
2
1
0
3 Close the top cabinet.
2-6 P77 ATM - Operator Manual
Security Enclosure Interlock Switch
Getting Started
Switching Power On/Off
When the safe door is opened, power to the cash dispenser is
switched off by an isolator switch. The dispenser isolator switch is
2
located, behind a cover, on the bottom of the safe.
Note: power is automatically restored to the cash dispenser when
the safe door is closed.
Dispenser
Interlock
P77 ATM - Operator Manual 2-7
Getting Started
Entering Supervisor Mode
Manually
Entering Supervisor Mode
Entering Supervisor Mode depends on whether you are accessing
the top cabinet or the security enclosure of the P77:
top cabinet - manually
●
security enclosure - automatically.
●
When you access the top cabine t of the P77, you will have to enter
2
Supervisor Mode manually:
1 Open the top cabinet.
2 Press the Normal/Supervisor switch, on the operator panel, to
the Supervisor position.
2
AL
NORM
3 After you have completed the task, press the
Normal/Supervisor switch to the Normal position.
4 Close and lock the top cabinet.
2-8 P77 ATM - Operator Manual
SUPERVISOR
Loading...