NEFL32CHS / NEFL42CHS / NEFL50CHS / NEFL60CHS / NEFL74CHS / NEFL100CHS
AVERTISSEMENT!
AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ENGLISH
NEFL32CHD / NEFL42CHD / NEFL50CHD / NEFL60CHD / NEFL74CHD / NEFL100CHD
INSTALLATION AND
ADD MANUAL TITLE
OPERATION MANUAL
ALLURAVISION™ SERIES
PRODUCT NAME™
(IF MULTIPLE, _____ ILLUSTRATED)
ADD PRODUCT IMAGE
(NEFL50CHD ILLUSTRATED)
ADD PRODUCT CODE
FRENCH PG. 33
SAFETY INFORMATION
!
WARNING
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleonfi replaces.com • hearth@napoleonproducts.com
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA /
INTERTEK
LOGO
ADD BUTTON BATTERY WARNING IF APPLICABLE
This appliance has a remote that requires button
batteries that are hazardous to young children
FOR INDOOR USE ONLY
CSA 22.2 NO. 46 / UL 1278
2021
$10.00
W415-2212 / 08.22.17
EN
!
WARNING
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person.
• If equipped with a glass door, do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• Never locate appliance where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
2
W415-2212 / 08.22.17
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person.
• If equipped with a glass door, do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• Never locate appliance where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
damage to decorations, a T.V. or other electronic components.
!
WARNING
!
WARNING
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
safety information
EN
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
W415-2212 / 08.22.17
3
EN
table of contents
1.0 dimensions 5
2.0 general information 6
2.1 listing approvals 6
2.2 general instructions 6
2.4 rating plate information 7
2.3 hardware list 7
2.5 label location 8
3.0 locating appliance 9
3.1 unpacking and testing the appliance 9
3.2 grounding the appliance 9
4.0 installation 10
4.1 minimum clearance to combustibles 10
4.2 minimum mantel clearances 10
4.3 installing the appliance onto the wall 11
4.4 recessing the appliance into the wall 12
4.4.1 installing the appliance into a mantel 13
4.5 120V hard wiring installation 14
4.5.1 NEFL32/42/50/60/74/100CHD 120V hardwiring 14
4.5.2 NEFL32/42/50/60/74/100CHS 120V hardwiring 15
4.6 240V hard wiring installation (NEFL32/42/50/60/74/100CHD only) 16
5.0 framing - recessed installation 18
6.0 finishing 19
6.1 crystal ember installation 19
6.2 driftwood log and topaz glass chips installation 19
6.3 trim installation (recessed installation only) 20
6.4 side panel installation (wall mount installation only) 20
6.5 front glass installation and removal 20
7.0 wiring diagram 21
8.0 operation 23
8.1 operating control panel 23
8.2 operating remote control 24
9.0 maintenance 25
9.1 remote battery installation 25
10.0 replacements 26
10.1 NEFL32/42/50/60/74/100CHS 27
10.2 NEFL32/42/50/60/74/100CHD 28
11.0 troubleshooting 29
12.0 warranty 30
13.0 notes 31
4
The camera icon indicates video tutorials are available as additional reference, visit
http://mynapoleon.napoleonproducts.com/download/index/44/1
note:
Changes, other than editorial, are denoted by a vertical line in the margin
W415-2212 / 08.22.17
1.0 dimensions
FRONT VIEW RIGHT SIDE VIEW TOP VIEW
dimensions
EN
C
D
E
H
CORD LOCATION
CORD LOCATION
A
F
VIEWING AREA
G
B
Dimensions
Model Number A B C D E F G H
NEFL32CHS
NEFL42CHS
NEFL50CHS
NEFL60CHS
NEFL72CHS
35"
(88.8cm)
44 7/16”
(112.8cm)
52 11/16”
(133.8cm)
62 9/16”
(158.8cm)
76 3/4”
(194.8cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
4 1/4”
(10.8cm)
4 1/4”
(10.8cm)
4 1/4”
(10.8cm)
4 1/4”
(10.8cm)
4 1/4”
(10.8cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
32 5/8”
(82.8cm)
42 1/16”
(106.8cm)
50 5/16”
(127.8cm)
60 3/16”
(152.8cm)
74 5/16”
(188.8cm)
30 13/16”
(78.2cm)
40 1/4”
(102.2cm)
48 1/2”
(123.2cm)
58 5/16”
(148.2cm)
72 1/2”
(184.2cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
NEFL100CHS
NEFL32CHD
NEFL42CHD
NEFL50CHD
NEFL60CHD
NEFL72CHD
NEFL100CHD
102 11/16”
(260.8cm)
35"
(88.8cm)
44 7/16”
(112.8cm)
52 11/16”
(133.8cm)
62 9/16”
(158.8cm)
76 3/4”
(194.8cm)
102 11/16”
(260.8cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
17 5/16”
(44cm)
4 1/4”
(10.8cm)
5 13/16”
(14.8cm)
5 13/16”
(14.8cm)
5 13/16”
(14.8cm)
5 13/16”
(14.8cm)
5 13/16”
(14.8cm)
5 13/16”
(14.8cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
15 7/8”
(40.2cm)
100 5/16”
(254.8cm)
32 5/8”
(82.8cm)
42 1/16”
(106.8cm)
50 5/16”
(127.8cm)
60 3/16”
(152.8cm)
74 5/16”
(188.8cm)
100 5/16”
(254.8cm)
98 1/2”
(250.2cm)
30 13/16”
(78.2cm)
40 1/4”
(102.2cm)
48 1/2”
(123.2cm)
58 5/16”
(148.2cm)
72 1/2”
(184.2cm)
98 1/2”
(250.2cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
11 1/16”
(28.1cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
3/4”
(1.8cm)
W415-2212 / 08.22.17
5
EN
general information
2.0 general information
2.1 listing approvals
Model Number Net Weight Gross Weight
NEFL32CHD
NEFL42CHD
NEFL50CHD
NEFL60CHD
NEFL74CHD
NEFL100CHD
Model Number Net Weight Gross Weight
NEFL32CHS
NEFL42CHS
NEFL50CHS
NEFL60CHS
NEFL74CHS
NEFL100CHS
34.6 lbs (15.7kg) 50.3 lbs (22.8kg)
44.3 lbs (20.1kg) 60.2 lbs (27.3kg)
71.7 lbs (32.5kg) 94.8 lbs (43kg)
82.7 lbs (37.5kg) 109.1 lbs (49.5kg)
81.8 lbs (37.1kg) 117.3 lbs (53.2kg)
111.3 lbs (50.5kg) 159.4 lbs (72.3kg)
34.6 lbs (15.7kg) 50.3 lbs (22.8kg)
46.7 lbs (21.2kg) 62.4 lbs (28.3kg)
54.5 lbs (24.7kg) 73 lbs (33.1kg)
63.3 lbs (28.7kg) 84.2 lbs (38.2kg)
81.8 lbs (37.1kg) 117.3 (53.2kg)
111.3 lbs (50.5kg) 159.4 (72.3kg)
Description
Type
Voltage
Watts
Amps
3 Way Mounting Unit
Wall-Mount, Recess into Wall and
Assemble with mantel
Electric Fireplace
120V AC / 240V AC*
MAX 1450W / 2800W*
15 AMP Grounded Circuit
*Not applicable to NEFL32CHS-100CHS
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
note:
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada.
2.2 general instructions
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat, consult the “operation” section of this manual for further information.
• Use with a CSA or UL certifi ed surge protector.
• Do not route the power cord directly underneath the appliance.
This electric applaince meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
As with most electronic devices, your new electric fireplace has been designed to operate at temperatures
between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the fireplace to reach room
temperature before turning it on.
6
W415-2212 / 08.22.17
general information
W385-2226
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL 2021
FOYER ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION
DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET
UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM
AND BED-SITTING ROOM INSTALLATION. SUITABLE
FOR MOBILE HOME INSTALLATION.
VOLTAGE: 120VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1450W PUISSANCE: 1450W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA
FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE:
NEFL
MODEL / MODÈLE
DÉSIGNÉ EN AMÉRIQUE DE
NORD PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746
CONTRAT-CADRE: 161746
NEFL42CHS
NEFL42CHS
SAMPLE
E
F
G
H
I
D
A
C
B
2.4 rating plate information
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
note:
The rating plate must remain with the appliance at all times. It must not be removed.
EN
2.3 hardware list
Description Quantity
NEFL32CHS
/ NEFL32CHD
Wood Screws 6 6 6 12 12 16
A
Drywall Anchors 6 6 6 12 12 16
B
ST4x12 Metal Screws 21 21 21 21 21 21
C
Cover Plate 1 1 1 1 1 1
D
Strain Relief 1 1 1 1 1 1
E
Cord Corner 2 2 2 2 2 2
F
Cord Cover 2 2 2 2 2 2
G
Wire Jumper 2 2 2 2 2 2
H
Door Cover Plate 1 1 1 1 1 1
I
NEFL42CHS
/ NEFL42CHD
/ NEFL50CHD
NEFL50CHS
NEFL60CHS
/ NEFL60CHD
NEFL74CHS
/ NEFL74CHD
W415-2212 / 08.22.17
NEFL100CHS
/ NEFL100CHD
7
EN
general information
2.5 label location
Warning Label
(W385-1943)
Power Cord
Hot Surface Label
(W385-2017)
Do Not Cover Label
(W385-2210)
Warning Label
(W385-1944)
Rating Plate Label
(W385-2226 to W385-2230)
Hardwiring Label
(W385-2224 or W385-2225)
Wiring Diagram Label
(W385-2222 or W385-2223)
Caution Label
(W385-1945)
8
W415-2212 / 08.22.17
3.0 locating appliance
WARNING
!
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes and curtains at least 36” (91.4cm) from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.).
locating appliance
3.1 unpacking and testing the appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.
note:
The appliance is shipped with the front glass not assembled onto the appliance. Refer to the “front glass
installation” sections for assembly.
3.2 grounding the appliance
EN
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Grounding Methods
Not allowed in Canada
(A)
Metal Screw
Cover of
grounded
outlet box
Grounding Pin
(C)
(B)
Adapter
Grounding Means
51.1
W415-2212 / 08.22.17
9
EN
!
WARNING
Side View (Wall Mount)
8" (203mm)
Mantel
Floor
Wall
4.0 installation
installation
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, by covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
Your appliance is a wall-mounted, recessed and/or mantel installed appliance. Select a suitable location that is not
susceptible to moisture and is away from drapes, furniture and high traffic areas.
note:
Follow all national and local electrical codes.
4.1 minimum clearance to combustibles
4.2 minimum mantel clearances
Measurements are taken from the top of the appliance
Bottom, Sides, and Back
Top
WARNING
!
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.
0”
0” recessed into wall and 8” (203mm) to mantel
Mantel
8" (203mm)
0"
0"
10
W415-2212 / 08.22.17
0"
Floor
Side View (recessed into a wall)
installation
4.3 installing the appliance onto the wall
Due to the many different materials used on different walls, it is highly recommended that you consult your local
builder before you install this appliance on the wall.
1. Select a location that is not prone to moisture and is located at least 36” (91.4cm) away from combustible
materials such as curtain drapes, furniture, bedding, paper, etc.
2. Remove the front glass, refer to “front glass removal” section.
3. Install side cover. Refer to “Trim and Side Cover” section.
4. Have two people hold the appliance against the wall to determine the final location.
5. Place appliance face down on a soft, non-abrasive surface. Remove the bracket from the back of the
appliance by removing the screws, refer to Figure 1.
6. Mark out location, then mount the bracket(s) onto the wall using the supplied screws. This bracket must have
the hooks facing upward and be level.
note:
It is strongly recommended that the mounting bracket be screwed into the wall studs, where possible. If the
wall studs cannot be used, ensure that the plastic anchors (supplied) are used to affix the bracket to the wall
and the bracket is adequately secured.
7. With the wall mounting bracket installed, have two people lift the appliance up and insert the two hooks on
the bracket into the two slots on the back of appliance.
8. Check the appliance for stability ensuring that the bracket will not pull free from the wall.
9. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to “ drift wood logs and
topaz glass chips installation” section.
10. Install front glass. Refer to “front glass install / removal” section
EN
SCREWS
HOOK
Wall Brackets
note:
For NEFL32/42/50CHS/D models, there will be only 1 wall bracket attached to the back of the appliance.
HOOK
FIG. 1
W415-2212 / 08.22.17
11
EN
installation
4.4 recessing the appliance into the wall
Due to the many different materials used on different walls, it is highly recommended that you consult your local
builder before you install this appliance on the wall.
Select a location that is not prone to moisture and is located at least 36” (91.4cm) away from combustible
materials such curtain drapes, furniture, bedding, paper etc.
1. Measure the appliance and create a rough in with electrical. The electrical junction box is located on the left
side of the appliance.
2. Remove the front glass, refer to “front glass removal” section.
3. Remove the plastic panel holders by removing the screws (Figure 1 & 2).
4. If side covers are installed prior to recessed installation, remove the side covers by removing the screws
(Figure 3 &4).
5. Install trims. See section Trim and Side Panel Installation.
6. Hold the appliance up to ensure it will fit into the framing (Refer to framing section for framing).
7. Use 4 screws to secure the unit into the wall (Figure 5).
8. Re-install the plastic panel holders.
9. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to “ drift wood logs and
topaz glass chips installation” section.
10. Install front glass.
note:
Two sets of holes are provided for recessing into the wall. The wall structure may limit how far the appliance
can be recessed. Use the appropriate set of holes when recessing to the frame. It may be necessary to use
the four holes on the top and bottom.
note:
It is recommended that the walls of the appliance enclosure be finishing (i.e. drywall) to avoid exposed insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is
maintained.
FIG. 1
FIG. 2
12
FIG. 3
W415-2212 / 08.22.17
FIG. 4
FIG. 5
installation
MANTEL
TABLETTE
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL
!
!
1/4"
!
!
4.4.1 installing the appliance into a mantel
1. Remove the front glass, refer to “front glass removal” section.
2. Install the top and bottom brackets (not supplied).
3. Insert the appliance into the mantel and secure it with the brackets. For appropriate mantel installation
instructions, consult your authorized dealer.
4. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to “ drift wood logs and
topaz glass chips installation” section.
5. Reinstall the front glass.
EN
Fig. 1 Fig. 2
STEP 1: LIFT
ÉTAPES 1: SOULEVER
MANTEL
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL
F
MANTEL
W415-2212 / 08.22.17
13
EN
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
BLACK (L1)
WHITE (N)
YELLOW (N1)
YELLOW (N2)
GREEN (G)
(G)
Jumper
Jumper
(N)
(L1)
RED (L2)
installation
4.5 120V hard wiring installation
4.5.1 NEFL32/42/50/60/74/100CHD 120V hardwiring
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection and wire the
appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V minimum
15 amps.
This appliance must be electrically connected and grounded
in accordance with local codes, if hard wired, in the absence
of local codes, use the current CSA C22.1 Canadian
Electrical Code in Canada or the current ANSI/NFPA 70
National Electrical Code in the United States.
Before hardwiring the appliance, remove the junction box
control cover by removing the fasteners as shown.
note:
There are 6 wires from the appliance junction; white (neutral), 2 yellows (heater & neutral), black (power L1),
and green (ground) that connect to 120V power supply (breaker panel). Do NOT connect red wire to power
supply (breaker panel).
use 2 wire jumpers
to connect N to N1
and N2.
14
W415-2212 / 08.22.17
installation
SUPPLY
POWER
JUNCTION
FIREPLACE
GREEN (G)
GREEN (G)
RED (L2)
BLACK (L1)
WHITE (N)
YELLOW (N2)
YELLOW (N1)
BLACK (L1)
JUMPER
JUMPER
WHITE (N)
120V
1. Remove the securing screw from the electrical cover plate located on the rear left side of the appliance.
2. Loosen the securing screw from the terminal block to remove the cord from the terminal block. NOTE: KEEP
2 WIRE JUMPERS IN THE TERMINAL BLOCK.
3. Add an electrical box connector and feed the supply wires through the 7/8” (22mm) hole from the terminal
block.
4. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening
the screws on the (N) slots. (ENSURE JUMPER WIRES ARE SECURED)
5. Repeat step 4 with Black (L1) and Green (G) to their designated slots in the terminal block.
6. Re-install cover plate.
note:
Leave enough wire so that the appliance can be removed from the enclosure without disconnecting the
power supply.
EN
4.5.2 NEFL32/42/50/60/74/100CHS 120V hardwiring
WHITE (N)
BLACK (L1)
GREEN (G)
(N)
(L1)
(G)
W415-2212 / 08.22.17
15
EN
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
BLACK
YELLOW (N1)
WHITE
BLACK
WHITE
SUPPLY
POWER
JUNCTION
FIREPLACE
GREEN
GREEN
(L1)
(N)
(G)
WIRE NUT
RED
(L2)
RED
(L2)
(L1)
(N)
(G)
240V
SUPPLY
POWER
JUNCTION
FIREPLACE
WHITE (N)
WHITE (N)
BLACK (L1)
BLACK (L1)
GREEN (G)
GREEN (G)
120V
installation
1. Remove the securing screw from the electrical cover plate located on the rear left side of the appliance.
2. Loosen the securing screw from the terminal block to remove the cord from the terminal block.
3. Add an electrical box connector and feed the supply wires through the 7/8” (22mm) hole from the terminal
block.
4. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening
the screws on the (N) slots.
5. Repeat step 4 with Black (L1) and Green (G) to their designated slots in the terminal block.
6. Re-install cover plate.
4.6 240V hard wiring installation (NEFL32/42/50/60/74/100CHD only)
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection and wire the
appliance directly to the household wiring. The wire and double-pole power supply breaker must be rated for
240V minimum 15 amps, maximum 20 amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired,
in the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current
ANSI/NFPA 70 National Electrical Code in the United States.
note:
There are 6 wires from the appliance junction; white (neutral), 2 yellow (heater & neutral), black (power L1),
red (power L2), and green (ground) that connect to 240V power supply (breaker panel).
16
W415-2212 / 08.22.17
installation
BLACK (L1)
WHITE (N)
YELLOW (N1)
YELLOW (N2)
GREEN (G)
(G)
(N)
(L1)
(L2)
RED (L2)
EN
White, black, red, and
green wires:
Connect to 240V
power supply.
1. Remove the securing screw from the electrical cover plate located on the rear left side of the appliance.
2. Loosen the securing screw from the terminal block to remove the cord from the terminal block. NOTE:
REMOVE 2 WIRE JUMPERS IN THE TERMINAL BLOCK.
3. Add an electrical box connector and feed the supply wires through the 7/8” (22mm) hole from the terminal
block.
4. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening
the screws on the (N) slots.
5. Repeat step 4 with Black (L1), Red (L2) and Green (G) to their designated slots in the terminal block.
6. Re-install cover plate.
FIREPLACE
JUNCTION
WHITE (N)
YELLOW (N1)
YELLOW (N2)
BLACK (L1)
RED (L2)
GREEN (G)
WHITE (N)
BLACK (L1)
RED (L2)
GREEN (G)
240V
POWER
SUPPLY
note:
Leave enough wire so that the appliance can be removed from the enclosure without disconnecting the
power supply.
W415-2212 / 08.22.17
17
EN
MIN
MAX
framing
5.0 framing - recessed installation
Measurements are taken from the body
Sides, back, and top
0”
Finishing Material
A
B
A
B
JUNCTION BOX
(NON-LOAD
BEARING)
Model Number A B
NEFL32CHS
NEFL42CHS
NEFL50CHS
NEFL60CHS
NEFL72CHS
NEFL100CHS
4 1/2"
4 1/2”
89mm
[89mm]
minimum for CHS
models
6 1/16"
152mm
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
6 1/16”
[152mm]
minimum for CHD
models
33 1/8”
(84.1cm)
42 9/16”
(108.1cm)
50 13/16”
(129.1cm)
60 11/16”
(154.1cm)
74 13/16”
(190cm)
100 13/16”
(256.1cm)
Model Number A B
NEFL32CHD
NEFL42CHD
NEFL50CHD
NEFL60CHD
NEFL72CHD
NEFL100CHD
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
16 1/8”
(41cm)
33 1/8”
(84.1cm)
42 9/16”
(108.1cm)
50 13/16”
(129.1cm)
60 11/16”
(154.1cm)
74 13/16”
(190cm)
100 13/16”
(256.1cm)
18
W415-2212 / 08.22.17
WARNING
!
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
6.0 finishing
finishing
6.1 crystal ember installation
The glass front must be removed and the appliance must be secured in its final location before the crystal embers
are installed.
A. Carefully place crystal embers into the bottom media tray as
illustrated. Apply an even layer from side to side.
note:
For NEFL32/42/50/60/74/100CHD, place the small crystal embers into
the media tray applying an even layer from side to side, then randomly
place the big crystal embers on top of the small crystal embers.
6.2 driftwood log and topaz glass chips installation
EN
The front glass must be removed and the appliance must be secured in its final location before the driftwood logs
and topaz glass chips are installed.
1. Carefully place driftwood logs on the media tray.
2. Carefully place topaz glass chips to fill in spaces in between the driftwood logs.
Recommended driftwood log placement for NEFL50CHD
Recommended driftwood log placement for NEFL60CHD
W415-2212 / 08.22.17
19
EN
finishing
6.3 trim installation (recessed installation only)
1. Install left and right trims and secure with fasteners as shown (Figure 1).
2. Install top and bottom trims and secure with fasteners as shown (Figure 2).
Fig. 1 Fig. 2
6.4 side panel installation (wall mount installation only)
1. Install left and right trims and secure with fasteners as shown (Figure 1).
2. Install top and bottom trims and secure with fasteners as shown (Figure 2).
Fig. 3
Fig. 4
6.5 front glass installation and removal
WARNING
!
• Before the front glass is installed or removed, unplug the appliance and wait until appliance is cool to touch.
Glass can be heavy and fragile so handle with care.
1. Install the front glass by aligning the pins on the appliance. Move the glass in and down to securely engage
with the brackets (Figure 1).
2. Secure the front glass using the screws provided to the top middle section of the front glass (Figure 2).
3. Cover the screw with cover plate (Figure 3).
FIG. 2
FIG. 1
FIG. 3
20
W415-2212 / 08.22.17
7.0 wiring diagram
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
NEFL32/42/50/60/74/100CHS Wiring Diagram (NEFL100CHS diagram illustrated)
wiring diagram
EN
W415-2212 / 08.22.17
21
EN
wiring diagram
NEFL32/42/50/60/74/100CHD Wiring Diagram (NEFL100CHD diagram illustrated)
22
*240V hard wiring illustrated. See “electrical information” section for 120V hard wiring.
W415-2212 / 08.22.17
operation
WARNING
!
8.0 operation
• While the appliance is operating, do not remove the glass panel. This will cause the remote control and
touch panel to disfunction.
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
ATTENTION: Ensure the house circuit breakers for the power supply are turned on. In the event of
a power failure, the appliance will lose its memory function and will reset to factory mode when the
power returns.
8.1 operating control panel
The control panel is located on the lower right of the appliance.
EN
Power
Yellow Flame
Blue Flame
Heater
Ember Bed Light
ºF / ºC
Heater Lock
Temperature
Control
hold 5 seconds
hold 5 seconds
hold 5 seconds
Turns the appliance on/off.
Controls flame brightness.
Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame
Turns the heater and blower on/off.
Settings:
H0 - Heater and blower off
BL - Blower on
H1 - Low heat
H2 - High heat
H3 - High heat with blower boost
Controls ember bed light settings.
Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle from white, orange, blue, orange-blue, whiteorange, white-blue (It will take 8.5 seconds to switch between
colours)
L8 - Lock to desired color
To change the temperature to Celsius or Fahrenheit, press
and hold the yellow flame button for 5 seconds.
Heater button can be locked or unlocked by holding the
heater button for 5 seconds.
Press and hold the blue flame button for 5 seconds. This will
change the button to temperature control, or vice-versa. There
are 7 temperature settings (61ºF [16ºC], 64ºF [18ºC],
70ºF [21ºC], 75ºF [24ºC], 81ºF [27ºC], 85ºF [29ºC], and OFF)
W415-2212 / 08.22.17
23
EN
operation
8.2 operating remote control
Power
Blue Flame
Orange Flame
Yellow Flame
Heater
Flame Speed
NEFL32/42/50/60/74/100CHD
Turns the appliance on/off.
Controls flame brightness.
Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame
Turns the heater and blower
on/off.
Settings:
H0 - Heater and blower off
BL - Blower on
H1 - Low heat
H2 - High heat
H3 - High heat with blower
boost
Controls the speed of the
flame. There are 5 flame speed
settings (01 to 05) 01 is the
slowest and 05 is the fastest
setting.
NEFL32/42/50/60/74/100CHS
Ember Bed Color
Ember Bed
Brightness
Top Light
NEFL32/42/50/60/
74/100CHD only
Controls ember bed light settings.
Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle from white, orange, blue, orange-blue, whiteorange, white-blue (It will take
8.5 seconds to switch between
colours)
L8 - Lock to desired color
Controls the brightness of the
ember bed light.
Settings:
b1 - Low
b2 - Medium
b3 - Bright
b4 - Brightest
Same as ember bed color
24
W415-2212 / 08.22.17
Timer
Temperature
Control
There are 9 timer settings (0.5h,
1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h)
There are 7 temperature settings (61ºF [16ºC], 64ºF [18ºC],
70ºF [21ºC], 75ºF [24ºC], 81ºF
[27ºC], 85ºF [29ºC], and OFF)
9.0 maintenance
AVERTISSEMENT!
AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES
WARNING
!
• Preparation for maintenance.
• Always disconnect the power and allow the electric appliance to cool before performing any cleaning,
maintenance or relocation of this electric appliance. Turn controls to off and remove plug from outlet or turn off
the house circuit breaker to electric appliance receptacle.
• Do not install replacement lamps that exceed specified maximum watts.
• The halogen lamps in your appliance can become extremely hot. Allow at least 10 minutes between turning off
the appliance and removing the lamps to avoid accidental burns.
operation
9.1 remote battery installation
WARNING
!
• This remote control requires button batteries that are hazardous to young children.
• WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
• Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical
burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek
urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other
mechanical fastener is tightened. Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risk associated with button batteries and how to keep their children safe.
EN
REMOTE
1. To replace the existing battery, remove the battery
holder.
2. To remove the battery holder, turn the remote onto
the front side and press the left side lever towards the
center while pulling the battery holder out using the
slot provided, as shown.
3. Replace existing battery, type CR 2025, with a new
battery and reinstall the battery holder onto the
remote by sliding it into position.
4. Battery cover will ‘click’ into remote control until
secure.
note:
This hand held remote control must remain within 5 meters or 17 feet of the appliance to be effective, this
range may be reduced when battery power is depleted.
(REAR SIDE)
BATTERY
(CR 2025)
BATTERY
COVER
W415-2212 / 08.22.17
25
EN
WARNING
10.0 replacements
replacements
!
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery
26.1
26
W415-2212 / 08.22.17
replacements
10.1 NEFL32/42/50/60/74/100CHS
note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
EN
1
REF.
Description Part Number Stocked
#
1
Flame Projection Plastic Panel
2
3
4
5
6
7
8
Blower and Heater Assembly
9
10
11
12
13
Control Panel (With Remote
14
Front Glass
Flame LED Light
Ember Bed Plastic Strip
Wall Mounting Bracket
*Cord Cover
*Reflector Spindle
Stepped Motor
*Remote Control
* Main Circuit Board
*Bag of Crystals
*Hardware Kit
Receiver)
15
16
17
18
19
20
21
*Wire Harness
Thermostat
*Wood Logs
*Topaz Glass Chips Media
14” Ember Bed LED
19” Ember Bed LED
Thermal Cut-off
2
3
4 5 8 9 14 16 19 20 21
Items may not appear exactly as illustrated
NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL74CHS NEFL100CHS
W010-4187 W010-4188 W010-4189 W010-4190 W010-4191 W010-4192
W565-0283 W565-0284 W565-0285 W565-0286 W565-0287 W565-0288
W405-0046 W405-0046 W405-0046 W405-0046 W405-0046 W405-0046
W565-0295 W565-0296 W565-0297 W565-0298 W565-0299 W565-0300
W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616
W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572
W010-4244 W010-4245 W010-4246 W010-4247 W010-4248 W010-4249
W435-0088 W435-0088 W435-0088 W435-0088 W435-0088 W435-0088
W010-4194 W010-4194 W010-4194 W010-4194 W010-4194 W010-4194
W660-0211 W660-0211 W660-0211 W660-0211 W660-0211 W660-0211
W190-0117 W190-0117 W190-0117 W190-0117 W190-0117 W190-0117
W497-0031 W497-0031 W497-0031 W497-0031 W497-0031 W497-0031
W370-0119 W370-0119 W370-0119 W370-0119 W370-0119 W370-0119
W010-4195 W010-4195 W010-4195 W010-4195 W010-4195 W010-4195
W750-0428 W750-0428 W750-0428 W750-0428 W750-0428 W750-0428
G190-0004-
SER
N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A
W405-0047 N/A W405-0047 N/A W405-0047 N/A
N/A W405-0048 W405-0048 W405-0048 N/A W405-0048
W750-0426 W750-0426 W750-0426 W750-0426 W750-0426 W750-0426
G190-0004-
SER
G190-0004-
SER
G190-0004-
SER
G190-
0004-SER
G190-0004-
SER
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
*Part not illustrated
W415-2212 / 08.22.17
27
EN
replacements
10.2 NEFL32/42/50/60/74/100CHD
1
REF.
Description Part Number Stocked
#
1
Flame Projection Plastic Panel
2
3
4
5
6
7
8
Blower and Heater Assembly
9
10
11
12
13
14
Control Panel (With Remote
Front Glass
Flame LED Light
Ember Bed Plastic Strip
Wall Mounting Bracket
*Cord Cover
*Reflector Spindle
Stepped Motor
*Remote Control
* Main Circuit Board
*Bag of Crystals
*Hardware Kit
Receiver)
15
16
17
18
19
20
21
*Wire Harness
Thermostat
*Wood Logs
*Topaz Glass Chips Media
14” Ember Bed LED
19” Ember Bed LED
Thermal Cut-off
2
3
4 5 8 9 14 16 19 20 21
Items may not appear exactly as illustrated
NEFL32CHD NEFL42CHD NEFL50CHD NEFL60CHD NEFL74CHD NEFL100CHD
W010-4187 W010-4188 W010-4189 W010-4190 W010-4191 W010-4192
W565-0283 W565-0284 W565-0285 W565-0286 W565-0287 W565-0288
W405-0046 W405-0046 W405-0046 W405-0046 W405-0046 W405-0046
W565-0301 W565-0302 W565-0303 W565-0304 W565-0305 W565-0306
W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616
W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572
W010-4244 W010-4245 W010-4246 W010-4247 W010-4248 W010-4249
W435-0088 W435-0088 W435-0088 W435-0088 W435-0088 W435-0088
W010-4194 W010-4194 W010-4194 W010-4194 W010-4194 W010-4194
W660-0210 W660-0210 W660-0210 W660-0210 W660-0210 W660-0210
W190-0117 W190-0117 W190-0117 W190-0117 W190-0117 W190-0117
W497-0031
W497-0032
W370-0119 W370-0119 W370-0119 W370-0119 W370-0119 W370-0119
W010-4195 W010-4195 W010-4195 W010-4195 W010-4195 W010-4195
W750-0425 W750-0425 W750-0425 W750-0425 W750-0425 W750-0425
G190-0004-
SER
TBD TBD W135-0728
W300-0211 W300-0211 W300-0211 W300-0211 W300-0211 W300-0211
W405-0047 N/A W405-0047 N/A W405-0047 N/A
W405-0048 W405-0048 W405-0048 W405-0048 W405-0048 W405-0048
W750-0426 W750-0426 W750-0426 W750-0426 W750-0426 W750-0426
W497-0031
W497-0032
G190-0004-
SER
W497-0031
W497-0032
G190-0004-
SER
W135-0729
W135-0730
W135-0731
W497-0031
W497-0045
G190-0004-
SER
W135-0728
W135-0729
W135-0730
(x2)
W135-0731
W497-0031
W497-0045
G190-0004-
SER
TBD TBD
W497-0031
W497-0045
G190-0004-
SER
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
28
*Part not illustrated
W415-2212 / 08.22.17
troubleshooting
sympton problem test solution
Dim or no fl ame Flame brightness not selected. See “operation” section.
Flame LEDs are burnt out. Inspect the LED and replace, if necessary.
Main PCB board burnt out. Inspect the Main PCB board and replace, if necessary.
Ember bed is not
glowing or dimming.
Brightness not selected. See “operation” section.
Ember LEDs are burnt out. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board burnt out. Inspect the Main PCB board and replace, if necessary.
No warm air coming
out of appliance.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher
than appliance setting (if set to
room temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power and turn off the circuit breaker. Allow for appliance to
cool for 15 minutes.
Heater is burnt out Inspect the blower and heater and replace, if necessary.
Appliance turns off
and will not turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power to turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Appliance will not
come on when
power button/switch
is put into the “on’
position.
Appliance is not plugged into
an electrical outlet.
Check plug and plug it in.
Hard wire connections are not
correct (if applicable).
See “hard wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
Circuit board is burnt out. Inspect the circuit board and replace, if necessary.
Remote control
does not work.
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
Heater shuts off
automatically
Room is too warm. The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
Flame does not
move.
Motor stalled/malfunction. Cycle on/off. If problem persists, consult dealer.
Power failure. Appliance has returned to
default settings.
Re-program appliance to original settings (not applicable with all
appliances.)
LED fl ashing. Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
27.5
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service and
repair this electric appliance.
!
WARNING
11.0 troubleshooting
W415-2212 / 08.22.17
EN
29
EN
warranty
12.0 warranty
Napoleon electric appliances are manufactured under the strict Standard of the world recognized
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take
great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualifi ed and authorized
installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during
the fi rst year of limited warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls,
and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following
conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national
building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,
abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material
or workmanship, provided that the product has been operated in accordance with the operation instructions and under
normal conditions.
Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted
part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited
Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any event extend to any
incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any
other warranties expressed or implied with respect to this product; its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the
sale of this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,
condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any
merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
ISO 9001 : 2008 Quality Assurance Certifi cate.
expect from Napoleon.
Napoleon Electric Appliance Limited Warranty
Conditions and Limitations
30
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
2.5
W415-2212 / 08.22.17
warranty
13.0 notes
EN
W415-2212 / 08.22.17
31
NAPOLEON CELEBRATING OVER 40 YEARS
OF HOME COMFORT PRODUCTS
7200, Route Transcanadienne, Montréal, Québec H4T 1A3
24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8
214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
Phone: 1-866-820-8686
napoleonproducts.com
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