Napoleon NEFL42FH-MT, NEFL60FH, NEFL72FH, NEFL100FH, NEFL50FH User Manual

...
5 (2)

ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE

ENGLISH

 

 

SERVICE MANUAL

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021

ALLURE / ALLURE PHANTOM

ELECTRIC FIREPLACE

SAFETY INFORMATION

! WARNING

If the information in these instructions are not followed exactly, fire or electrical shock may result causing property damage, personal injury or loss of life.

Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

ALLURE

NEFL32FH, NEFL42FH, NEFL50FH, NEFL60FH, NEFL72FH, NEFL100FH

ALLURE PHANTOM

NEFL42FH-MT, NEFL50FH-MT, NEFL60FH-MT

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030 Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfireplaces.com • hearth@napoleonproducts.com

 

 

$10.00

W415-1698 / 12.20.16

TABLE OF CONTENTS

1.0

OPERATING INSTRUCTIONS

3

 

1.1

OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL

3

2.0

REPLACEMENT PARTS

4

3.0

WIRING DIAGRAM

6

4.0

TROUBLESHOOTING

9

 

4.1

FLAME LED TESTING

10

 

4.1.1

LED TESTING

10

 

4.1.2

MOTOR TESTING

12

 

4.2

HEATER/BLOWER TESTING

14

 

4.2.1

BLOWER TESTING

14

 

4.2.2

HEATER TESTING

16

 

4.3

HIGH LIMIT SWITCH TESTING

18

5.0

SERVICE PREPARATION

20

6.0

REPLACING COMPONENTS

24

 

6.1

MOTOR AND ROTISSERIE REPLACEMENT

24

 

6.2

CONTROL BOARD REPLACEMENT

24

 

6.3

CONTROL PANEL REPLACEMENT

25

 

6.4

LED REPLACEMENT

25

 

6.5

REMOTE RECEIVER / THERMOSTAT REPLACEMENT

26

 

6.6

HEATER, BLOWER, AND HIGH LIMIT SWITCH ASSEMBLY REPLACEMENT

27

 

6.7

WIRE HARNESS REPLACEMENT

28

 

6.8

REMOTE BATTERY INSTALLATION

28

7.0

NOTES

 

29

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

EN 2

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1.0 OPERATING INSTRUCTIONS

! WARNING

WHILE THE APPLIANCE IS OPERATING DO NOT REMOVE THE GLASS PANEL. THIS WILL CAUSE

THE REMOTE CONTROL AND TOUCH PANEL TO DISFUNCTION.

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.

NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.

1.1OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL

The main power button is located on the front bottom right side of the appliance.

The touch display panel is shown by LED's on the front bottom right of the appliance. The LED's will disappear after 10 seconds of no function change. The Main Power button will be dim.

POWER

FLAME - ORANGE

FLAME - BLUE

HEATER

TIMER

TEMPERATURE

Turns the appliance ON/OFF.

Controls Orange Flame brightness.

6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1. F5 is the brightest setting and F0 is off.

Controls Blue Flame brightness.

6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1. F5 is the brightest setting and F0 is off..

Controls the Heater.

Press button to initiate the heater. (H0) no heater or blower.

(BL) blower only.

(H1), heater blows warm air (750W) (H2), heater blows hot air (1500W)

NOTE: Heater functions cycle from H0-BL-H1-H2, Press and hold the heater button for 5s, the heater and temperature setting will be locked onto the selected setting. Hold the button for 5s again, the heater will be unlocked.

Controls the Timer.

9 Settings: (0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h) Press button until reach desired setting.

1.Press once: Touch panel indicator becomes active.

2.Press again until desired setting is reached. Digital display shows setting circles as below.

Display Value

 

0

1

2

3

4

5

6

7

8

9

N

Temperature

°C

18

19

20

21

22

23

24

25

26

27

ON

 

 

 

 

 

 

 

 

 

 

 

 

°F

64

66

68

70

72

74

76

78

80

82

ON

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: Press the button for 5 seconds, the temperature setting will switch from °C to °F. Same way from °F to °C.

WARNING: Do not move or remove the front panel, when the appliance is plugged in and operating. This will cause the remote control and touch panel to no longer function.

3 EN

W415-1698 / 12.20.16

2.0 REPLACEMENT PARTS

! WARNING

FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

Model & Serial Number of appliance

Installation date of appliance

Part number

Description of part

Finish

PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST DELIVERY DESTINATIONS.

PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR MOST CASES.

PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.

41.1C

For after sales service, please call 1-888-721-8324

EN 4

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

NEFL32FH / NEFL42FH / NEFL50FH / NEFL60FH / NEFL72FH / NEFL100FH

REF.

NEFL32FH

NEFL42FH

NEFL50FH

NEFL60FH

NEFL72FH

NEFL100FH

DESCRIPTION

1

W300-0226

W300-0224

W300-0227

W300-0228

W300-0229

W300-0230

FRONT GLASS

2

W475-1192

W475-1185

W475-1193

W475-1194

W475-1195

W475-1196

ACRYLIC PLASTIC PANEL

 

 

 

 

 

 

 

 

3

W405-0033

W405-0033

W405-0033

W405-0037

W405-0037

W405-0037

LED LIGHT

4

W497-0014

W497-0013

W497-0015

W497-0016

W497-0017

W497-0018

PLASTIC STRIP

 

 

 

 

 

 

 

 

5

W080-1616

W080-1616

W080-1616

W080-1616

W080-1616

W080-1621

WALL MOUNTING BRACKET

 

 

 

 

 

 

 

 

6

W200-0571

W200-0572

W200-0572

W200-0572

W200-0572

W200-0572

CORD COVER

 

 

 

 

 

 

 

 

7

W527-0009

W527-0008

W527-0010

W527-0011

W527-0012

W527-0013

REFLECTOR SPINDLE

 

 

 

 

 

 

 

 

8

W435-0077

W435-0077

W435-0077

W435-0077

W435-0077

W435-0077

SYNCHRONUS MOTOR

 

 

 

 

 

 

 

 

9

W010-3728

W010-3728

W010-3728

W010-3728

W010-3728

W010-3728

BLOWER AND HEATER ASSEMBLY

 

 

 

 

 

 

 

 

10

W190-0095

W190-0095

W190-0095

W190-0095

W190-0095

W190-0095

REMOTE CONTROL

11

W190-0096

W190-0096

W190-0096

W190-0101

W190-0101

W190-0101

CIRCUIT BOARD

 

 

 

 

 

 

 

 

12

W497-0019

W497-0020

W497-0021

W497-0022

W497-0023

W497-0024

CRYSTAL

13

W370-0050

W370-0050

W370-0050

W370-0055

W370-0055

W370-0057

HARDWARE KIT

 

 

 

 

 

 

 

 

14

W475-1184

W475-1184

W475-1184

W475-1184

W475-1184

W475-1184

CONTROL PANEL (WITH REMOTE RECEIVER)

15

W750-0370

W750-0371

W750-0372

W750-0373

W750-0374

W750-0375

WIRE HARNESS

 

 

 

 

 

 

 

 

16

W690-0021

W690-0021

W690-0021

W690-0021

W690-0021

W690-0021

THERMOSTAT

 

 

 

 

 

 

 

 

NEFL42FH-MT / NEFL50FH-MT / NEFL60FH-MT

REF.

NEFL42FH-MT

NEFL50FH-MT

NEFL60FH-MT

DESCRIPTION

1

W300-0224

W300-0227

W300-0228

FRONT GLASS

2

W475-1185

W475-1193

W475-1194

ACRYLIC PLASTIC PANEL

 

 

 

 

 

3

W405-0033

W405-0033

W405-0037

LED LIGHT

4

W497-0013

W497-0015

W497-0016

PLASTIC STRIP

 

 

 

 

 

5

W080-1616

W080-1616

W080-1616

WALL MOUNTING BRACKET

 

 

 

 

 

6

W200-0572

W200-0572

W200-0572

CORD COVER

 

 

 

 

 

7

W527-0008

W527-0010

W527-0011

REFLECTOR SPINDLE

 

 

 

 

 

8

W435-0077

W435-0077

W435-0077

SYNCHRONUS MOTOR

 

 

 

 

 

9

W010-3728

W010-3728

W010-3728

BLOWER AND HEATER ASSEMBLY

 

 

 

 

 

10

W190-0095

W190-0095

W190-0095

REMOTE CONTROL

11

W190-0096

W190-0096

W190-0101

CIRCUIT BOARD

 

 

 

 

 

12

W497-0020

W497-0021

W497-0022

CRYSTAL

13

W370-0050

W370-0050

W370-0055

HARDWARE KIT

 

 

 

 

 

14

W475-1184

W475-1184

W475-1184

CONTROL PANEL (WITH REMOTE RECEIVER)

15

W750-0371

W750-0372

W750-0373

WIRE HARNESS

 

 

 

 

 

16

W690-0021

W690-0021

W690-0021

THERMOSTAT

NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Ensure to vacuum up any broken glass from inside the appliance before operation.

5 EN

W415-1698 / 12.20.16

3.0 WIRING DIAGRAM

! WARNING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

EN 6

W415-1698 / 12.20.16

7EN

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Napoleon NEFL42FH-MT, NEFL60FH, NEFL72FH, NEFL100FH, NEFL50FH User Manual

EN 8

W415-1698 / 12.20.16

4.0 TROUBLESHOOTING

! WARNING

TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING.

IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF

CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE.

FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING

THROUGH THE UNIT.

TO ACCESS COMPONENTS OF THE APPLIANCE, REFER TO SECTION 5.0 SERVICE PREPARATION

SYMPTOM

 

PROBLEM

 

TEST SOLUTION

 

Dim or no flame

 

Dim Flame

1.

Press the flame buttons

on the control panel to cycle through

 

 

 

 

brightness levels in order check if the light will get brighter.

 

 

 

2.

If light is still dim, refer to section 4.1

 

 

No moving flame (LED light on)

1.

Press the flame buttons

on the control panel to cycle through

 

 

 

 

the flame settings (from F1, F2, F3, to F0) as this could restart the

 

 

 

 

reflector spindle to animate the flame.

 

 

 

2.

If flame is still not moving, refer to section 4.1

 

 

 

No LED light

1.

Press the flame buttons

on the control panel to cycle through

 

 

 

2.

the brightness levels

 

 

 

 

 

If the LED light is still off, refer to section 4.1

 

 

 

Missing a flame colour

1.

Press corresponding button to turn on colour

 

 

 

2.

If the desired colour is still not functioning, refer to section 4.1

No warm air is coming out of the appliance

Room temperature is higher than the set temperature setting

1.Set temperature to a higher setting with remote control.

2.If heater does not turn on, proceed with "LED indicator light is flashing" test solution.

Appliance flashes on

Appliance has overheated

1.

Unplug the appliance and wait 15-20 minutes for the appliance

and off

 

 

to cool down

 

 

 

Heater shuts off and

Blower malfunction

2.

Ensure nothing is blocking the air flow from the exhaust of the

LED flashes after 30

 

 

appliance

seconds

 

 

 

 

 

 

 

3.

Plug in the appliance. If problem persists, refer to section 4.2

Heater is on but little to no heat is produced

One or more heating elements

1. Refer to section 4.2

has malfunctioned

 

E1 Error Code

Thermostat failure

1.

Ensure wire connections are firmly connected at the thermostat

 

 

2.

and PCB.

 

 

If appliance is still showing error code E1, replace thermostat.

 

 

 

Refer to section 6.5

 

 

 

 

 

E2 Error Code

Thermostat or PCB is shorting

1.

Ensure wire connections are firmly connected at the thermostat and

 

 

2.

PCB.

 

 

If unit is still showing error code E2, replace thermostat.

 

 

3.

Refer to section 6.5

 

 

If unit is still showing error code E2, replace the PCB.

 

 

 

Refer to section 6.2

 

Appliance is tripping

Current is overloading the

1.

Inspect connected electrical load (appliance must be connected to

circuit breaker

circuit or a short created by an

 

15A, grounded, and a dedicated circuit).

internal component

2.

Inspect all internal components. Refer to section 4.1 - 4.3

 

 

 

 

 

Appliance beeps when

Control panel issue

1.

Remove front glass and ensure yellow protective cover is removed

plugged in but will not

 

2.

from the control panel buttons

turn on

 

If unit still does not work, inspect control panel. If it needs to be

 

 

 

replaced, refer to section 6.3

9 EN

W415-1698 / 12.20.16

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