ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE |
ENGLISH |
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SERVICE MANUAL
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
ALLURE / ALLURE PHANTOM
ELECTRIC FIREPLACE
SAFETY INFORMATION
! WARNING
If the information in these instructions are not followed exactly, fire or electrical shock may result causing property damage, personal injury or loss of life.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
ALLURE
NEFL32FH, NEFL42FH, NEFL50FH, NEFL60FH, NEFL72FH, NEFL100FH
ALLURE PHANTOM
NEFL42FH-MT, NEFL50FH-MT, NEFL60FH-MT
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030 Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfireplaces.com • hearth@napoleonproducts.com
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$10.00 |
W415-1698 / 12.20.16 |
TABLE OF CONTENTS
1.0 |
OPERATING INSTRUCTIONS |
3 |
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1.1 |
OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL |
3 |
2.0 |
REPLACEMENT PARTS |
4 |
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3.0 |
WIRING DIAGRAM |
6 |
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4.0 |
TROUBLESHOOTING |
9 |
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4.1 |
FLAME LED TESTING |
10 |
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4.1.1 |
LED TESTING |
10 |
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4.1.2 |
MOTOR TESTING |
12 |
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4.2 |
HEATER/BLOWER TESTING |
14 |
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4.2.1 |
BLOWER TESTING |
14 |
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4.2.2 |
HEATER TESTING |
16 |
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4.3 |
HIGH LIMIT SWITCH TESTING |
18 |
5.0 |
SERVICE PREPARATION |
20 |
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6.0 |
REPLACING COMPONENTS |
24 |
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6.1 |
MOTOR AND ROTISSERIE REPLACEMENT |
24 |
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6.2 |
CONTROL BOARD REPLACEMENT |
24 |
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6.3 |
CONTROL PANEL REPLACEMENT |
25 |
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6.4 |
LED REPLACEMENT |
25 |
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6.5 |
REMOTE RECEIVER / THERMOSTAT REPLACEMENT |
26 |
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6.6 |
HEATER, BLOWER, AND HIGH LIMIT SWITCH ASSEMBLY REPLACEMENT |
27 |
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6.7 |
WIRE HARNESS REPLACEMENT |
28 |
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6.8 |
REMOTE BATTERY INSTALLATION |
28 |
7.0 |
NOTES |
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29 |
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.
EN 2
W415-1698 / 12.20.16
1.0 OPERATING INSTRUCTIONS
! WARNING
WHILE THE APPLIANCE IS OPERATING DO NOT REMOVE THE GLASS PANEL. THIS WILL CAUSE
THE REMOTE CONTROL AND TOUCH PANEL TO DISFUNCTION.
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.
1.1OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL
The main power button is located on the front bottom right side of the appliance.
The touch display panel is shown by LED's on the front bottom right of the appliance. The LED's will disappear after 10 seconds of no function change. The Main Power button will be dim.
POWER
FLAME - ORANGE
FLAME - BLUE
HEATER
TIMER
TEMPERATURE
Turns the appliance ON/OFF.
Controls Orange Flame brightness.
6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1. F5 is the brightest setting and F0 is off.
Controls Blue Flame brightness.
6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1. F5 is the brightest setting and F0 is off..
Controls the Heater.
Press button to initiate the heater. (H0) no heater or blower.
(BL) blower only.
(H1), heater blows warm air (750W) (H2), heater blows hot air (1500W)
NOTE: Heater functions cycle from H0-BL-H1-H2, Press and hold the heater button for 5s, the heater and temperature setting will be locked onto the selected setting. Hold the button for 5s again, the heater will be unlocked.
Controls the Timer.
9 Settings: (0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h) Press button until reach desired setting.
1.Press once: Touch panel indicator becomes active.
2.Press again until desired setting is reached. Digital display shows setting circles as below.
Display Value |
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0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
N |
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Temperature |
°C |
18 |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
ON |
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°F |
64 |
66 |
68 |
70 |
72 |
74 |
76 |
78 |
80 |
82 |
ON |
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NOTE: Press the button for 5 seconds, the temperature setting will switch from °C to °F. Same way from °F to °C.
WARNING: Do not move or remove the front panel, when the appliance is plugged in and operating. This will cause the remote control and touch panel to no longer function.
3 EN
W415-1698 / 12.20.16
2.0 REPLACEMENT PARTS
! WARNING
FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
•Model & Serial Number of appliance
•Installation date of appliance
•Part number
•Description of part
•Finish
PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST DELIVERY DESTINATIONS.
PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR MOST CASES.
PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.
41.1C
For after sales service, please call 1-888-721-8324
EN 4
W415-1698 / 12.20.16
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
NEFL32FH / NEFL42FH / NEFL50FH / NEFL60FH / NEFL72FH / NEFL100FH
REF. |
NEFL32FH |
NEFL42FH |
NEFL50FH |
NEFL60FH |
NEFL72FH |
NEFL100FH |
DESCRIPTION |
1 |
W300-0226 |
W300-0224 |
W300-0227 |
W300-0228 |
W300-0229 |
W300-0230 |
FRONT GLASS |
2 |
W475-1192 |
W475-1185 |
W475-1193 |
W475-1194 |
W475-1195 |
W475-1196 |
ACRYLIC PLASTIC PANEL |
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3 |
W405-0033 |
W405-0033 |
W405-0033 |
W405-0037 |
W405-0037 |
W405-0037 |
LED LIGHT |
4 |
W497-0014 |
W497-0013 |
W497-0015 |
W497-0016 |
W497-0017 |
W497-0018 |
PLASTIC STRIP |
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5 |
W080-1616 |
W080-1616 |
W080-1616 |
W080-1616 |
W080-1616 |
W080-1621 |
WALL MOUNTING BRACKET |
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6 |
W200-0571 |
W200-0572 |
W200-0572 |
W200-0572 |
W200-0572 |
W200-0572 |
CORD COVER |
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7 |
W527-0009 |
W527-0008 |
W527-0010 |
W527-0011 |
W527-0012 |
W527-0013 |
REFLECTOR SPINDLE |
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8 |
W435-0077 |
W435-0077 |
W435-0077 |
W435-0077 |
W435-0077 |
W435-0077 |
SYNCHRONUS MOTOR |
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9 |
W010-3728 |
W010-3728 |
W010-3728 |
W010-3728 |
W010-3728 |
W010-3728 |
BLOWER AND HEATER ASSEMBLY |
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10 |
W190-0095 |
W190-0095 |
W190-0095 |
W190-0095 |
W190-0095 |
W190-0095 |
REMOTE CONTROL |
11 |
W190-0096 |
W190-0096 |
W190-0096 |
W190-0101 |
W190-0101 |
W190-0101 |
CIRCUIT BOARD |
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12 |
W497-0019 |
W497-0020 |
W497-0021 |
W497-0022 |
W497-0023 |
W497-0024 |
CRYSTAL |
13 |
W370-0050 |
W370-0050 |
W370-0050 |
W370-0055 |
W370-0055 |
W370-0057 |
HARDWARE KIT |
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14 |
W475-1184 |
W475-1184 |
W475-1184 |
W475-1184 |
W475-1184 |
W475-1184 |
CONTROL PANEL (WITH REMOTE RECEIVER) |
15 |
W750-0370 |
W750-0371 |
W750-0372 |
W750-0373 |
W750-0374 |
W750-0375 |
WIRE HARNESS |
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16 |
W690-0021 |
W690-0021 |
W690-0021 |
W690-0021 |
W690-0021 |
W690-0021 |
THERMOSTAT |
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NEFL42FH-MT / NEFL50FH-MT / NEFL60FH-MT
REF. |
NEFL42FH-MT |
NEFL50FH-MT |
NEFL60FH-MT |
DESCRIPTION |
1 |
W300-0224 |
W300-0227 |
W300-0228 |
FRONT GLASS |
2 |
W475-1185 |
W475-1193 |
W475-1194 |
ACRYLIC PLASTIC PANEL |
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3 |
W405-0033 |
W405-0033 |
W405-0037 |
LED LIGHT |
4 |
W497-0013 |
W497-0015 |
W497-0016 |
PLASTIC STRIP |
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5 |
W080-1616 |
W080-1616 |
W080-1616 |
WALL MOUNTING BRACKET |
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6 |
W200-0572 |
W200-0572 |
W200-0572 |
CORD COVER |
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7 |
W527-0008 |
W527-0010 |
W527-0011 |
REFLECTOR SPINDLE |
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8 |
W435-0077 |
W435-0077 |
W435-0077 |
SYNCHRONUS MOTOR |
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9 |
W010-3728 |
W010-3728 |
W010-3728 |
BLOWER AND HEATER ASSEMBLY |
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10 |
W190-0095 |
W190-0095 |
W190-0095 |
REMOTE CONTROL |
11 |
W190-0096 |
W190-0096 |
W190-0101 |
CIRCUIT BOARD |
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12 |
W497-0020 |
W497-0021 |
W497-0022 |
CRYSTAL |
13 |
W370-0050 |
W370-0050 |
W370-0055 |
HARDWARE KIT |
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14 |
W475-1184 |
W475-1184 |
W475-1184 |
CONTROL PANEL (WITH REMOTE RECEIVER) |
15 |
W750-0371 |
W750-0372 |
W750-0373 |
WIRE HARNESS |
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16 |
W690-0021 |
W690-0021 |
W690-0021 |
THERMOSTAT |
NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Ensure to vacuum up any broken glass from inside the appliance before operation.
5 EN
W415-1698 / 12.20.16
3.0 WIRING DIAGRAM
! WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
EN 6
W415-1698 / 12.20.16
7EN
W415-1698 / 12.20.16
EN 8
W415-1698 / 12.20.16
4.0 TROUBLESHOOTING
! WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING.
IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF
CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE.
FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING
THROUGH THE UNIT.
TO ACCESS COMPONENTS OF THE APPLIANCE, REFER TO SECTION 5.0 SERVICE PREPARATION
SYMPTOM |
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PROBLEM |
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TEST SOLUTION |
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Dim or no flame |
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Dim Flame |
1. |
Press the flame buttons |
on the control panel to cycle through |
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brightness levels in order check if the light will get brighter. |
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2. |
If light is still dim, refer to section 4.1 |
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No moving flame (LED light on) |
1. |
Press the flame buttons |
on the control panel to cycle through |
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the flame settings (from F1, F2, F3, to F0) as this could restart the |
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reflector spindle to animate the flame. |
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2. |
If flame is still not moving, refer to section 4.1 |
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No LED light |
1. |
Press the flame buttons |
on the control panel to cycle through |
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2. |
the brightness levels |
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If the LED light is still off, refer to section 4.1 |
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Missing a flame colour |
1. |
Press corresponding button to turn on colour |
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2. |
If the desired colour is still not functioning, refer to section 4.1 |
No warm air is coming out of the appliance
Room temperature is higher than the set temperature setting
1.Set temperature to a higher setting with remote control.
2.If heater does not turn on, proceed with "LED indicator light is flashing" test solution.
Appliance flashes on |
Appliance has overheated |
1. |
Unplug the appliance and wait 15-20 minutes for the appliance |
and off |
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to cool down |
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Heater shuts off and |
Blower malfunction |
2. |
Ensure nothing is blocking the air flow from the exhaust of the |
LED flashes after 30 |
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appliance |
seconds |
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3. |
Plug in the appliance. If problem persists, refer to section 4.2 |
Heater is on but little to no heat is produced
One or more heating elements |
1. Refer to section 4.2 |
has malfunctioned |
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E1 Error Code |
Thermostat failure |
1. |
Ensure wire connections are firmly connected at the thermostat |
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2. |
and PCB. |
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If appliance is still showing error code E1, replace thermostat. |
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Refer to section 6.5 |
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E2 Error Code |
Thermostat or PCB is shorting |
1. |
Ensure wire connections are firmly connected at the thermostat and |
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2. |
PCB. |
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If unit is still showing error code E2, replace thermostat. |
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3. |
Refer to section 6.5 |
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If unit is still showing error code E2, replace the PCB. |
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Refer to section 6.2 |
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Appliance is tripping |
Current is overloading the |
1. |
Inspect connected electrical load (appliance must be connected to |
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circuit breaker |
circuit or a short created by an |
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15A, grounded, and a dedicated circuit). |
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internal component |
2. |
Inspect all internal components. Refer to section 4.1 - 4.3 |
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Appliance beeps when |
Control panel issue |
1. |
Remove front glass and ensure yellow protective cover is removed |
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plugged in but will not |
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2. |
from the control panel buttons |
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turn on |
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If unit still does not work, inspect control panel. If it needs to be |
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replaced, refer to section 6.3 |
9 EN
W415-1698 / 12.20.16