Napoleon NEFL42FH-MT, NEFL60FH, NEFL72FH, NEFL100FH, NEFL50FH User Manual

...

ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE

SERVICE MANUAL

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021

ALLURE / ALLURE PHANTOM

ELECTRIC FIREPLACE

ENGLISH

SAFETY INFORMATION

WARNING

If the information in these instructions are not followed exactly, ﬁ re or electrical shock may result causing property damage, personal injury or loss of life.

Do not store or use gasoline or other ﬂ ammable vapors and liquids in the vicinity of this or any other appliance.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonﬁ replaces.com • hearth@napoleonproducts.com

$10.00

ALLURE

NEFL32FH, NEFL42FH, NEFL50FH,

NEFL60FH, NEFL72FH, NEFL100FH

ALLURE PHANTOM

NEFL42FH-MT, NEFL50FH-MT, NEFL60FH-MT

W415-1698 / 12.20.16

TABLE OF CONTENTS

1.0 OPERATING INSTRUCTIONS 3

1.1 OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL 3

2.0 REPLACEMENT PARTS 4

3.0 WIRING DIAGRAM 6

4.0 TROUBLESHOOTING 9

4.1 FLAME LED TESTING 10

4.1.1 LED TESTING 10

4.1.2 MOTOR TESTING 12

4.2 HEATER/BLOWER TESTING 14

4.2.1 BLOWER TESTING 14

4.2.2 HEATER TESTING 16

4.3 HIGH LIMIT SWITCH TESTING 18

5.0 SERVICE PREPARATION 20

6.0 REPLACING COMPONENTS 24

6.1 MOTOR AND ROTISSERIE REPLACEMENT 24

6.2 CONTROL BOARD REPLACEMENT 24

6.3 CONTROL PANEL REPLACEMENT 25

6.4 LED REPLACEMENT 25

6.5 REMOTE RECEIVER / THERMOSTAT REPLACEMENT 26

6.6 HEATER, BLOWER, AND HIGH LIMIT SWITCH ASSEMBLY REPLACEMENT 27

6.7 WIRE HARNESS REPLACEMENT 28

6.8 REMOTE BATTERY INSTALLATION 28

7.0 NOTES 29

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

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Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

1.0 OPERATING INSTRUCTIONS

WARNING

WHILE THE APPLIANCE IS OPERATING DO NOT REMOVE THE GLASS PANEL. THIS WILL CAUSE

THE REMOTE CONTROL AND TOUCH PANEL TO DISFUNCTION.

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.

NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.

1.1 OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL

The main power button is located on the front bottom right side of the appliance.

The touch display panel is shown by LED's on the front bottom right of the appliance. The LED's will disappear after 10 seconds of no function change. The Main Power button will be dim.

POWER

FLAME - ORANGE

FLAME - BLUE

HEATER

TIMER

TEMPERATURE

Turns the appliance ON/OFF.

Controls Orange Flame brightness. 6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1.

F5 is the brightest setting and F0 is off.

Controls Blue Flame brightness. 6 Settings: ( F5-F4-F3-F2-F1-F0 ) Flame dims from F5 to F1.

F5 is the brightest setting and F0 is off..

Controls the Heater. Press button to initiate the heater. (H0) no heater or blower. (BL) blower only. (H1), heater blows warm air (750W) (H2), heater blows hot air (1500W)

NOTE: Heater functions cycle from H0-BL-H1-H2, Press and hold the heater button for 5s, the heater and temperature setting will be locked onto the selected setting. Hold the button for 5s again, the heater will be unlocked.

Controls the Timer. 9 Settings: (0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h) Press button

until reach desired setting.

1. Press once: Touch panel indicator becomes active.

2. Press again until desired setting is reached. Digital display shows setting circles as below.

Display Value

Temperature

NOTE: Press the button for 5 seconds, the temperature

setting will switch from °C to °F. Same way from °F to °C.

0123456789N

18 19

20 21 22 23 24 25 26 27

64 66

68 70 72 74 76 78 80 82

ON ON

WARNING: Do not move or remove the front panel, when the appliance is plugged in and operating. This will cause the remote control and touch panel to no longer function.

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2.0 REPLACEMENT PARTS

WARNING

FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE

ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY

DAMAGE OR PERSONAL INJURY.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST

DELIVERY DESTINATIONS. PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR

MOST CASES. PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.

41.1C

For after sales service, please call 1-888-721-8324

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8 10 12

14 15

NEFL32FH / NEFL42FH / NEFL50FH / NEFL60FH / NEFL72FH / NEFL100FH

REF. NEFL32FH NEFL42FH NEFL50FH NEFL60FH NEFL72FH NEFL100FH DESCRIPTION

1 W300-0226 W300-0224 W300-0227 W300-0228 W300-0229 W300-0230 FRONT GLASS 2 W475-1192 W475-1185 W475-1193 W475-1194 W475-1195 W475-1196 ACRYLIC PLASTIC PANEL 3 W405-0033 W405-0033 W405-0033 W405-0037 W405-0037 W405-0037 LED LIGHT 4 W497-0014 W497-0013 W497-0015 W497-0016 W497-0017 W497-0018 PLASTIC STRIP 5 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1621 WALL MOUNTING BRACKET 6 W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572 CORD COVER 7 W527-0009 W527-0008 W527-0010 W527-0011 W527-0012 W527-0013 REFLECTOR SPINDLE 8 W435-0077 W435-0077 W435-0077 W435-0077 W435-0077 W435-0077 SYNCHRONUS MOTOR 9 W010-3728 W010-3728 W010-3728 W010-3728 W010-3728 W010-3728 BLOWER AND HEATER ASSEMBLY 10 W190-0095 W190-0095 W190-0095 W190-0095 W190-0095 W190-0095 REMOTE CONTROL 11 W190-0096 W190-0096 W190-0096 W190-0101 W190-0101 W190-0101 CIRCUIT BOARD 12 W497-0019 W497-0020 W497-0021 W497-0022 W497-0023 W497-0024 CRYSTAL 13 W370-0050 W370-0050 W370-0050 W370-0055 W370-0055 W370-0057 HARDWARE KIT 14 W475-1184 W475-1184 W475-1184 W475-1184 W475-1184 W475-1184 CONTROL PANEL (WITH REMOTE RECEIVER) 15 W750-0370 W750-0371 W750-0372 W750-0373 W750-0374 W750-0375 WIRE HARNESS 16 W690-0021 W690-0021 W690-0021 W690-0021 W690-0021 W690-0021 THERMOSTAT

NEFL42FH-MT / NEFL50FH-MT / NEFL60FH-MT

REF. NEFL42FH-MT NEFL50FH-MT NEFL60FH-MT DESCRIPTION

1 W300-0224 W300-0227 W300-0228 FRONT GLASS 2 W475-1185 W475-1193 W475-1194 ACRYLIC PLASTIC PANEL 3 W405-0033 W405-0033 W405-0037 LED LIGHT 4 W497-0013 W497-0015 W497-0016 PLASTIC STRIP 5 W080-1616 W080-1616 W080-1616 WALL MOUNTING BRACKET 6 W200-0572 W200-0572 W200-0572 CORD COVER 7 W527-0008 W527-0010 W527-0011 REFLECTOR SPINDLE 8 W435-0077 W435-0077 W435-0077 SYNCHRONUS MOTOR 9 W010-3728 10 W190-0095 W190-0095 W190-0095 REMOTE CONTROL 11 W190-0096 W190-0096 W190-0101 CIRCUIT BOARD 12 W497-0020 W497-0021 W497-0022 CRYSTAL 13 W370-0050 W370-0050 W370-0055 HARDWARE KIT 14 W475-1184 W475-1184 W475-1184 CONTROL PANEL (WITH REMOTE RECEIVER) 15 W750-0371 W750-0372 W750-0373 WIRE HARNESS 16 W690-0021 W690-0021 W690-0021 THERMOSTAT

W010-3728 W010-3728 BLOWER AND HEATER ASSEMBLY

NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Ensure to vacuum up any broken glass from inside the appliance before operation.

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3.0 WIRING DIAGRAM

WARNING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED

SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

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4.0 TROUBLESHOOTING

WARNING

TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING.

IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF

CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE.

FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING

THROUGH THE UNIT.

TO ACCESS COMPONENTS OF THE APPLIANCE, REFER TO SECTION 5.0 SERVICE PREPARATION

SYMPTOM PROBLEM TEST SOLUTION

Dim or no ﬂ ame Dim Flame

No moving ﬂ ame (LED light on)

No LED light

Missing a ﬂ ame colour 1. Press corresponding button to turn on colour

1. Press the ﬂ ame buttons on the control panel to cycle through brightness levels in order check if the light will get brighter.

2. If light is still dim, refer to section 4.1

1. Press the ﬂ ame buttons on the control panel to cycle through the ﬂ ame settings (from F1, F2, F3, to F0) as this could restart the reﬂ ector spindle to animate the ﬂ ame.

2. If ﬂ ame is still not moving, refer to section 4.1

1. Press the ﬂ ame buttons on the control panel to cycle through the brightness levels

2. If the LED light is still off, refer to section 4.1

2. If the desired colour is still not functioning, refer to section 4.1

No warm air is coming out of the appliance

Appliance ﬂ ashes on and off

Heater shuts off and LED ﬂ ashes after 30 seconds

Heater is on but little to no heat is produced

E1 Error Code

E2 Error Code

Appliance is tripping

circuit breaker

Room temperature is higher than the set temperature setting

Appliance has overheated

Blower malfunction

One or more heating elements has malfunctioned

Thermostat failure

Thermostat or PCB is shorting

Current is overloading the circuit or a short created by an internal component

1. Set temperature to a higher setting with remote control.

2. If heater does not turn on, proceed with "LED indicator light is ﬂ ashing" test solution.

1. Unplug the appliance and wait 15-20 minutes for the appliance

to cool down

2. Ensure nothing is blocking the air ﬂ ow from the exhaust of the

appliance

3. Plug in the appliance. If problem persists, refer to section 4.2

1. Refer to section 4.2

1. Ensure wire connections are ﬁ rmly connected at the thermostat

and PCB.

2. If appliance is still showing error code E1, replace thermostat.

Refer to section 6.5

1. Ensure wire connections are ﬁ rmly connected at the thermostat and

PCB.

2. If unit is still showing error code E2, replace thermostat.

Refer to section 6.5

3. If unit is still showing error code E2, replace the PCB.

Refer to section 6.2

1. Inspect connected electrical load (appliance must be connected to

15A, grounded, and a dedicated circuit).

2. Inspect all internal components. Refer to section 4.1 - 4.3

Appliance beeps when plugged in but will not turn on

Control panel issue

1. Remove front glass and ensure yellow protective cover is removed from the control panel buttons

2. If unit still does not work, inspect control panel. If it needs to be replaced, refer to section 6.3

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