Napoleon NEFB24HG3A Specifications

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.

CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.

NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.

INSTALLATION AND

EN

OPERATING INSTRUCTIONS

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021

NEFB24HG, NEFB27HG &

NEFB29HG

ELECTRIC FIREPLACE

FR
PG
27

SAFETY INFORMATION

!

WARNING

If the information in these instructions
are not followed exactly, a fi re may result
causing property damage, personal injury
or loss of life.

- Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /

103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • Fax [phone] • www.napoleonfi replaces.com •[e-mail]

$10.00

1.16F

W415-1662 / 05.17.16

EN

2

TABLE OF CONTENTS

1.0 INTRODUCTION 3

1.1 DIMENSIONS 4

1.2 LISTING APPROVALS 5

1.3 GENERAL INSTRUCTIONS 5

1.4 RATING PLATE INFORMATION 6

1.5 LABEL LOCATION 6

2.0 LOCATING APPLIANCE 7

2.1 UNPACKING AND TESTING APPLIANCE 7

2.2 GROUNDING APPLIANCE 7

3.0 INSTALLATION 8

3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 8

3.2 MINIMUM MANTEL CLEARANCES 8

3.3 FRAMING 9

3.3.1 HARD WIRING INSTALLATION 10

3.3.2 APPLIANCE INSTALLATION 11

4.0 OPERATING INSTRUCTIONS 12

4.1 OPERATING CONTROL PANEL 12

4.2 OPERATING BY REMOTE CONTROL 13

5.0 FINISHING 14

5.1 GLASS DOOR REMOVAL AND INSTALLATION 14

5.2 PLACING GLASS MEDIA 14

5.3 GLASS MEDIA EMBER BED ASSEMBLY REMOVAL 15

6.0 WIRING DIAGRAM 16

7.0 REPLACEMENT PARTS 17

7.1 NEFB24HG OVERVIEW 18

7.2 NEFB27HG OVERVIEW 19

7.3 NEFB29HG OVERVIEW 20

8.0 TROUBLESHOOTING 21

9.0 WARRANTY 23

10.0 SERVICE HISTORY 24

11.0 NOTES 25

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

W415-1662 / 05.17.16

Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your municipality
for recycling instructions.

1.0 INTRODUCTION

!

WARNING

3

• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF
CONTACTED.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before

servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier

is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,

install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and

draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the fl oor.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding

material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and

other fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and to replace any part of the control system which has been under water.

• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualifi ed service person.

• Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• Never locate appliance where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or
relocatable power tap (outlet/power strip).

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the

appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

3.7C

EN

W415-1662 / 05.17.16

EN

4

1.1 DIMENSIONS

24"

610mm

533mm

14 5/8"
371mm

CEFB24H ILLUSTRATED

NEFB24HG ILLUSTRATED

15 3/4"

399mm

CEFB27H ILLUSTRATED

NEFB27HG ILLUSTRATED

21"

27"

24"

686mm

610mm

17 5/8"
448mm

11 5/8"

294mm

12 3/4"
323mm

18 5/8"

473mm

8 5/8"

9 1/2"

219mm

241mm

17"

432mm

18"

457mm

22 1/8"

25 1/8"

563mm

639mm

17 1/4"
437mm

CEFB29H ILLUSTRATED

NEFB29HG ILLUSTRATED

W415-1662 / 05.17.16

29"

26"

737mm

660mm

20 1/8"
511mm

14 1/4"
361mm

9 1/2"

241mm

19 1/2"

495mm

27 1/4"

20 1/8"

691mm

510mm

A.

B.

C.

D.
E.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured

homes when installed according to these instructions.

!

WARNING

1.2 LISTING APPROVALS

This appliance has been tested in
accordance with the CSA Standards
for fixed and location-dedicated
electric room appliances in the United
States and Canada. If you need
assistance during installation, please
contact your local dealer.

NOTE: This appliance must be
electrically wired and grounded
in accordance with local codes
or, in the absence of local codes,
with National Electric Code ANSI/
NFPA 70-latest edition in the United
States or the Canadian Electric
Code, CSA C22.1 in Canada.

1.3 GENERAL INSTRUCTIONS

5

Model Number NEFB24HG NEFB27HG NEFB29HG

Description 24" Electric

Fireplace

Voltage 120V AC 120V AC 120V AC

Watts 1500W 1500W 1500W
Amps 15 AMP

Grounded
Circuit

Appliance Width 24" (610mm) 27" (686mm) 29" (737m)

Appliance Height 17 5/8"

(448mm)

Appliance Depth 8 5/8" (219mm) 9 1/2" (241mm) 9 1/2" (241mm)

Net Weight 31.1lbs (14.1kg) 35.9lbs (16.3kg) 36.4lbs (16.5kg)
Gross Weight (1A) 34.6lbs (15.7kg) 39.7lbs (18kg) 40.8lbs (18.5kg)
Gross Weight (3A) 37lbs (17kg) 44lbs (20kg) 45bs (20.5kg)

27" Electric
Fireplace

15 AMP Ground­ed Circuit

18 5/8" (473mm) 20 1/8" (511mm)

29" Electric
Fireplace

15 AMP Ground­ed Circuit

EN

READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO

FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY

AND/OR PROPERTY DAMAGE.

ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE

IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.

THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL
ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT

SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR

RESULT IN A SAFETY HAZARD.

DO NOT OPEN. RISK OF ELECTRIC SHOCK. NO USER-SERVICEABLE PARTS INSIDE.

DO NOT USE DAMAGED ELECTRICAL CORDS.

SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE

POWER SUPPLY CIRCUIT.

TO PREVENT ELECTRIC SHOCK MATCH THE WIDE BLADE OF PLUG TO WIDE SLOT OF

RECEPTACLE AND FULLY INSERT.

Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the

outlet are on.

The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused

by the initial heating of internal appliance elements and will not occur again.

If your appliance does not emit heat, consult the operation section of this manual for further

information.

Use with a CSA- or UL-certifi ed surge protector.
Do not route the power cord directly underneath the appliance.

As with most electronic devices, your new electric fireplace has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the fireplace to reach room
temperature before turning it on.

4.8B

W415-1662 / 05.17.16

EN

SAMPLE

6

1.4 RATING PLATE INFORMATION

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /

HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021

ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.

FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.

WOLF STEEL LTD.

24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA

INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to
the model of the appliance.

For rating plate location, see “LABEL LOCATION” section.

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

NOTE: The rating plate must remain with the appliance at all times. It must not be removed.

MASTER CONTRACT: 161746

FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERCIA
BY WOLF STEEL LTD.
MADE IN CHINA

1.5 LABEL LOCATION

"DO NOT COVER" LABEL

(W385-1946)

"HOT SURFACE"

LABEL

(W385-2017)

MODEL / MODÈLE:

VOLTAGE: 120 VAC TENSION: 120VCA

FABRIQUÉ EN CHINE

SERIAL NUMBER/NO. DE SÉRIE:

ATTENTION LABEL

CONTRAT-CADRE: 161746

NEFB24HG

DESIGN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.

(W385-2133)

NEFB

W385-2154

FRONT

RATING PLATE WITH SERIAL

NUMBER

NEFB24HG (W385-2154)
NEFB27HG (W385-2155)
NEFB29HG (W385-2156)

WARNING LABEL

(W385-1944)

W415-1662 / 05.17.16

REAR

WARNING

LABEL

(W385-1943)

HARD WIRING

LABEL

(W385-2003)

SIDE

CAUTION LABEL

(W385-1945)

WIRE DIAGRAM LABEL

(W385-2157)

!

WARNING

2.0 LOCATING APPLIANCE

This appliance is for use on 120 volts. The cord has a plug

as shown in (A). An adapter as shown in (C) is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from the

adapter must be connected to a permanent ground such as

a properly grounded outlet box. The adapter should not be

used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove
plug from outlet.

DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF

TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,

CLOTHES AND CURTAINS AT LEAST 36" FROM THE FRONT OF THE APPLIANCE.

NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER

WATER CONTAINER.

WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND

MAINTENANCE.

TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE

MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED

OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.

DO NOT EXPOSE THE ELECTRIC APPLIANCE TO THE ELEMENTS (SUCH AS RAIN, ETC.)

2.1 UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box and remove the support brackets. Prior to installing the
appliance, remove all packaging material and test to make sure the appliance operates properly by plugging
the power supply cord into a conveniently located 120V,15 Amp minimum grounded outlet.

7

EN

2.2 GROUNDING APPLIANCE

NOTE: Must be connected to a dedicated15 amp circuit. The
use of an extension cord is NOT permitted.

GROUNDING METHODS

METAL SCREW

(A)

COVER OF

GROUNDED

OUTLET BOX

GROUNDING PIN

(C)

GROUNDING

MEANS

(B)

ADAPTER

NOT ALLOWED IN CANADA

96.1

W415-1662 / 05.17.16

8

!

WARNING

!

WARNING

3.0 INSTALLATION

EN

RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID

TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY. DO NOT RUN

CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW RUGS, RUNNERS OR THE LIKE. ARRANGE CORD

AWAY FROM TRAFFIC AREAS AND WHERE IT WILL NOT BE TRIPPED OVER.

RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT

USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.

RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.

THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED OPTIONAL ACCESSORIES.

USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE

WARRANTY AND/OR RESULT IN A SAFETY HAZARD.

IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLOSION MAY RESULT

CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO NOT STORE OR USE GASOLINE OR OTHER

FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

THIS APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS APPLIANCE.

HEATER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE

HAZARD.

DO NOT RUN THE POWER CORD HORIZONTALLY, DIRECTLY BELOW THE APPLIANCE.

68.5A

Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high
traffic areas.

NOTE: Follow all National and local electrical codes.

3.1 MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the glass front.

Bottom 0" Top 0" to 2" (51mm) mantel
Sides 1/4" (6.3mm) Top 3" (76mm) to ceiling
Back 1/4" (6.3mm) Top 1/4" (6.4mm) to enclosure

NOTE: The control panel switch is located on the upper right hand side of the appliance. Always ensure
this switch remains accessible.

3.2 MINIMUM MANTEL CLEARANCES

WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE

HEAT RESISTANT TO PREVENT DISCOLOURATION.

3"

76mm

2"

51mm

1"

25mm

TOP OF APPLIANCE

8"8"

203mm

152mm

6"

4"

MANTEL

102mm

51mm

2"

1/4"

6.3mm

W415-1662 / 05.17.16

L

K

J

B

3.3 FRAMING

Prepare rough in framing following the recommended dimensions in Figure 1. For the corner rough in
framing, follow the recommended dimension in Figure 2.

Select a location that is not prone to moisture and is located at least 36" (914mm) away from combustible
materials such as curtain drapes, furniture, bedding, paper etc.

9

EN

Fig. 1

FLOOR

(Or mantel base thickness)

F

B

19 3/4"

(502mm) + F

A

NEFB24HG NEFB27HG NEFB29HG

9" (229mm)

A

23" (584mm)

B

17 1/4"

C

(438mm) + F

J

(1041mm)

41"

10" (254mm) 10" (254mm)
26" (660mm) 28" (711mm)

18 1/4"

(463mm) + F

44" (1118mm) 46" (1168mm)

Fig. 2

K

B

C

A. Once the rough opening has been

prepared, and the power has been
routed to the right side of the recess,

B. The electrical connection must be

the appliance may be installed.

made prior to placing the appliance
into position. (See "HARD WIRING
INSTALLATION" section).

J

L

29" (736mm) 31 1/2"

K

29" (736mm) 31 1/2"

L

(800mm)

(800mm)

32 1/2"

(826mm)

32 1/2"

(826mm)

W415-1662 / 05.17.16

10

GREEN

BLACK

WHITE

!

WARNING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED

SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLAINCE.

3.3.1 HARD WIRING INSTALLATION

EN

HARD WIRING CONNECTION

If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and
wire the appliance directly to the household wiring. The wire and power supply breaker must rated for 120V
minimum 15 Amps.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired.
In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the
current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

NOTE: There are 3 wires from the fireplace junction; white (neutral), black (power L1) and green
(ground) that connect to 120V power supply (breaker panel), see below.

White, Green and

Black wires:

Connect to 120V

power supply.

WHITE

BLACK

GREEN

* NEFB29HG ILLUSTRATED

A. Remove the securing screw from the electrical cover plate, located on the right hand side of the

fireplace.

B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the

E. Resecure the cover plate.

power supply. Connect the white wire from the unit to the white (neutral) wire from the power
supply. Connect the green wire to the ground wire.

W415-1662 / 05.17.16

FIREPLACE

MANTEL

TABLETTE

MANTEL

TABLETTE

APPLIANCE

APPAREIL

STEP 2: INSERT

ÉTAPES 2: INSÉREZ

STEP 3: SET APPLIANCE

ÉTAPES 3: RÉGLÉ APPAREIL

DO NOT SLIDE APPLIANCE

NE GLISSEZ PAS L'APPAREIL

!

!

!

!

JUNCTION

(L1)

BLACK

(N)

WHITE

GREEN

(G)

NOTE: To aid with moving the appliance, leave enough wire so that the appliance can be removed
from the enclosure without disconnecting the power supply. If servicing, shut off power supply.

3.3.2 APPLIANCE INSTALLATION

NOTE: This appliance is equipped with nylon pads located on the bottom four corners. To prevent
damaging the base of the mantel, carefully lift the appliance into the mantel while avoiding contact
with the front edge of the mantel base.

A. With two people, lift the appliance up and insert into the opening, keeping a 3/8" (9.5mm) space

B. Set the appliance down and into place, see Figure 2.
C. If the appliance does not sit flat on the floor or mantel base, apply a shim (not supplied) under the

Fig. 1

between the appliance and floor base in order to not scratch the floor surface. Do not push or slide
the bottom of the appliance on the floor base, see Figure 1.

nylon pads and adjust until level.

WIRE NUT

MANTEL

Fig. 2

BLACK

WHITE

GREEN

SUPPLY

POWER

MANTEL

11

EN

STEP 1: LIFT

ÉTAPES 1: SOULEVER

APPLIANCE

APPAREIL

1/4"

MANTEL

TABLETTE

STEP 2: INSERT

ÉTAPES 2: INSÉREZ

DO NOT SLIDE APPLIANCE

NE GLISSEZ PAS L'APPAREIL

F

W415-1662 / 05.17.16

POWER

Turns the appliance ON/OFF.

FLAME & EMBER LIGHT
CONTROL

HEATER CONTROL

DECORATIVE LIGHT
(CEFB29H ONLY)

TIMER

TEMPERATURE
CONTROL

Controls Flame brightness and the Ember Light.

5 Settings

: Flame & Ember off (FO), Ember on but Flame
off (LL), small Flame & Ember (F1), medium Flame &
Ember (F2), brightest Flame and Ember (F3).

Turns the Heater and Blower ON/OFF.

4 Settings: Heater & Blower off (HO), Blower on (BL), low
heat (H1), high heat (H2).

Controls Decorative Light settings.
4 Settings

: Decorative Light off (do), white colour (d1),
auto-cycle from White / Orange / Blue / Orange-Blue /
White-Orange / White-Blue (d2), lock to desired colour
(d3). It will take 8.5 seconds to switch between colours
(on d2 setting).

Timer can be programed to run appliance for specific
lengths of time (30mins. minimum to 6hrs maximum).

Press and hold the Timer button for 5 seconds. This
will change the button to Temperature Control, or vice
versa. There are 7 temperature settings (61

°F, 64°F, 70°

F,

75

°F, 81°F, 85°F and OFF)

F° / C° SWITCH

Hold 5

seconds

To change temperature format, Fahrenheit or Celsius.
Press and hold the Flame button for 5 seconds.

HEATER LOCK

Hold 5

seconds

Heater button can be locked or unlocked by holding the
Heater button for 5 seconds.

Hold 5

seconds

12

4.0 OPERATING INSTRUCTIONS

EN

Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V
power supply, it is ready to operate.

ATTENTION: Ensure the house circuit breakers for the power supply are turned on. When initially
connecting the appliance into a power source the unit will perform an LED check. The unit will flash on
and off for 5 seconds.

4.1 OPERATING CONTROL PANEL

The Control Panel is located on the top front of the appliance.

W415-1662 / 05.17.16

4.2 OPERATING BY REMOTE CONTROL

WARNING

!

TO AVOID DANGER OF SUFFOCATION KEEP THE PACKAGING BAG AWAY FROM BABIES AND

CHILDREN. DO NOT USE IN CRIBS, BED, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.

KNOT BEFORE THROWING AWAY.

NOTE: When operating the remote control, it must be directed towards the front center of the appliance.

A. The power button can be used to turn the appliance on/off. Pressing

this button activates the power to the appliance. Pressing the power
button again will turn off the appliance. The ember and log will fade after
4 seconds after turning off the appliance.

B. To adjust the flame brightness and ember log light, press the flame

button . There is one ember log light and three flame brightness
levels to cycle through and then an off setting ( LL, F1, F2, F3 and then
F0).F3 is the brightest flame level, LL is the ember log light only.

C. To control the thermostat function press the thermostat button .

There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F 85°F and
off). The default setting will display Fahrenheit. Press the thermostat
button to cycle through the settings. Once you have selected the
desired temperature the heater will automatically operate until that
temperature is reached. When the room temperature is 2 degrees lower
than the temperature setting, the heater will turn on.

13

EN

D. To activate the heater and blower, press the heater button , the blower

will turn on. Press the heater button again to set desired low or high
heat temperature; press the heater button again to turn off the heater.

E. The timer controls all operating modes of the appliance. To activate the

timer, press the timer button , the icon will illuminate and the time
will appear on the LED display. To choose the desired time, continue to
press the timer button, there are 8 settings (30mins,1h, 2h, 3h, 4h, 5h,
6h and off). The fireplace will turn off at the setting time.

F. To activate the decoration light, press the light button .There are

three settings to cycle through and then an off setting (d1, d2, d3 and
then d0). d1 white colour, d2 colour cycles from White / Orange / Blue / Orange-Blue / White-Orange
/ White-Blue. It will take 8.5 seconds to switch from one colour to the next when in d2 setting, d3 will
lock to a desired colour.

G. To turn off the appliance, press the power button once on the remote, or press the power button once

on the control panel on the unit.

NOTE: This hand held remote control must remain within 6 meters or 19 feet of the appliance to be
effective.

W415-1662 / 05.17.16

EN

!

WARNING

!

WARNING

14

5.0 FINISHING

POWER SUPPLY SERVICE MUST BE COMPLETED PRIOR TO FINISHING TO AVOID

RECONSTRUCTION.

HEAT VENTS AND AIR OPENINGS CANNOT BE COVERED IN ANY CIRCUMSTANCES.

5.1 GLASS DOOR REMOVAL AND INSTALLATION

FACING AND/OR FINISHING MATERIAL MUST NOT INTERFERE WITH AIR FLOW THROUGH

AIR OPENINGS, LOUVRES OPENINGS, OPERATION OF LOUVRES OR DOORS OR ACCESS FOR

SERVICE. OBSERVE ALL CLEARANCES WHEN APPLYING COMBUSTIBLE MATERIALS.

BEFORE DOOR IS REMOVED TURN THE APPLIANCE OFF AND WAIT UNTIL APPLIANCE IS COOL

TO THE TOUCH. DOORS ARE HEAVY AND FRAGILE SO HANDLE WITH CARE.

A. Remove the 4 screws off the appliance, as shown.
B. Remove the glass front and place on a soft non-

abrasive surface.

C. Reverse these steps to reinstall the glass front.

5.2 PLACING GLASS MEDIA

A. Remove glass door, see "GLASS DOOR

REMOVAL AND INSTALLATION" section.

B. Sprinkle glass media evenly onto PVC tray.

Ensure glass media stays within the media tray
cavity.

SCREW

W415-1662 / 05.17.16

5.3 GLASS MEDIA EMBER BED ASSEMBLY REMOVAL

A. Remove glass media from ember tray.
B. Remove the 4 screws, as shown.
C. Lift ember bed up from the appliance

and remove.

SCREW

15

EN

SCREW

EMBER

BED

* NEFB27HG ILLUSTRATED

W415-1662 / 05.17.16

16

DATE: 04.27.16_H.W.

PLUG /

FICHE

FAN /

SOUFFLERIE

MOTOR /

MOTEUR

AC-N

AC-L

RLY1 RLY2 RLY3 RLY4

NTC

OUTOUT

OUT

IN

#7#8#5

#6

#2 #4

#14

#1

#9

#3

#11

#12

#13

#10

#15

CARTE DE CIRCUIT IMPRIMÉ

MAIN PCB BOARD /

DECORATION /

DÉCORATION

L

N

G

WIRE NUT /

CONNECTEUR

DE FILS

WIRE NUT /

CONNECTEUR

DE FILS

WIRE NUT /

CONNECTEUR

DE FILS

HEATER 700W2 /

CHAUFFERETTE 700W2

HEATER 700W1 /

CHAUFFERETTE 700W1

THERMAL CUT-OFF /

COUPURE

THERMIQUE

DECORATION LIGHT (OPTIONAL) /

DECORATION DE LUMIÈRE(OPTIONNEL)

700W1

700W2

MOTOR /

MOTEUR

FAN /

SOUFFLERIE

T-FUSE /

FUSIBLE

FLAME /

FLAMME

DISPLAY CN3 /

AFFICHAGE

TEMPERATURE

SENSOR /

CAPTEUR DE

EMPÉRATURE

CONTROL PANEL BOARD /

PANNEAU DE CONTRÔLÉ

FLAME LED LIGHT /

LUMIÈRE DEL DE FLAMME

#1 EMBER BED LED /

LIT DE BRAISES DE DEL #1

W385-2157

#2 EMBER BED LED /

LIT DE BRAISES DE DEL #2

6.0 WIRING DIAGRAM

EN

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED

!

WARNING

SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLAINCE.

W415-1662 / 05.17.16