Napoleon NEFL32FH-MT, NEFL42FH-MT, NEFL72FH-MT, CEFL32FH-MT, NEFL100FH-MT Installation And Operation Manual

AVERTISSEMENT!

AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES

NEFL42FH-MT / NEFL50FH-MT / NEFL60FH-MT

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ENGLISH

FRENCH

PG. 27

INSTALLATION AND

ADD MANUAL TITLE

OPERATION MANUAL

Allure™ Phantom Series

(MUST use title from Price Book)

(IF MULTIPLE, _____ ILLUSTRATED)

ADD PRODUCT IMAGE

Product Name / Code

(NEFL50FH-MT Illustrated)

SAFETY INFORMATION

!

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.

- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • www.napoleonfi replaces.com • [e-mail]

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA /

INTERTEK

LOGO

ADD BUTTON BATTERY WARNING IF APPLICABLE

This appliance has a remote that requires button

batteries that are hazardous to young children.

FOR INDOOR USE ONLY

CSA 22.2 NO. 46 / UL 1278

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

$10.00

W415- 2172 / B / 08.10.18

EN

!

WARNING

note:

NOT SUITABLE for bathroom installation:

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

This appliance IS NOT suitable for installation in a bathroom.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.

2

W415-2172 / B / 08.10.18

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.

damage to decorations, a T.V. or other electronic components.

!

WARNING

!

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

Electric

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).

safety information

EN

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or

!

WARNING:

which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.

This product can expose you to chemicals including lead and lead compounds,

W415-2172 / B / 08.10.18

3

EN

table of contents

1.0 general information 5

1.1 dimensions 5

1.2 product information 5

1.3 listing approvals 5

1.4 general instructions 6

1.5 unpacking and testing appliance 6

1.6 parts list 7

1.7 rating plate information 8

2.0 locating appliance 9

2.1 grounding appliance 9

3.0 installation 10

3.1 minimum clearance to combustibles 10

3.2 minimum mantel clearances 10

3.3 framing 11

3.4 installing the appliance onto the wall 12

3.5 recessing the appliance into the wall 13

3.6 installing the appliance into a mantel 14

3.6.1 rubber feet installation 15

3.7 hard wiring installation 16

4.0 finishing 17

4.1 mesh trim front installation 17

4.2 mesh trim front removal 18

4.3 crystal ember installation 18

5.0 operating instructions 19

5.1 main power button 19

5.2 operating touch display panel and remote control 19

6.0 maintenance 20

6.1 remote battery installation 20

7.0 wiring diagram 21

8.0 replacement parts 22

9.0 troubleshooting 24

10.0 warranty 25

4

Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial, are denoted by a vertical line in the margin.

W415-2172 / B / 08.10.18

1.1 dimensions

1.0 general information

EN

F

1.2 product information

FRONT VIEW

G

A

TOP VIEW

E

B

SIDE VIEW

C

D

DIMENSIONS

MODEL NO. A B C D E F G

NEFL42FH-MT

NEFL50FH-MT

NEFL60FH-MT

MODEL NO. NET WEIGHT GROSS WEIGHT

NEFL42FH-MT

NEFL50FH-MT

NEFL60FH-MT

42"

(1067mm)

50"

(1270mm)

60"

(1524mm)

44.3 lbs (20.1kg) 60.2 lbs (27.3kg)

50.9 lbs (23.1kg) 63.4 lbs (29.2kg)

61.3 lbs (27.8kg) 73.4 lbs (33.3kg)

21 5/8"

(550mm)

21 5/8"

(550mm)

21 5/8"

(550mm)

5 1/3"

(136mm)

5 1/3"

(136mm)

5 1/3"

(136mm)

20 1/2"

(520mm)

20 1/2"

(520mm)

20 1/2"

(520mm)

Description

Type

Voltage

Watts

Amps

37 1/2"

(951mm)

45 7/16"

(1154mm)

55 5/16"

(1405mm)

There are 3 ways to install the
appliance: Wall-Mount, Recess into
Wall and Assemble with Mantel

12"

(304mm)

12"

(304mm)

12"

(304mm)

Electric Appliance

120V AC

MAX 1500W

15 AMP Grounded Circuit

(1030mm)

(1287mm)

32 8/16"
(827mm)

40 1/2"

50 5/8"

1.3 listing approvals

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.

note:

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada.

W415-2172 / B / 08.10.18

5

EN

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet

If your appliance does not emit heat when called for, consult the “operation” section of this manual for further

homes when installed according to these instructions.

general information

1.4 general instructions

are on.

• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.

•
information.

• Use with a CSA or UL certifi ed surge protector.

• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured

As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the
appliance to reach room temperature before turning it on.

1.5 unpacking and testing appliance

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt, 15 Amp grounded
outlet.

6

W415-2172 / B / 08.10.18

1.6 parts list

general information

1 2 3

4 5 6

7 8 9

EN

10 11 12

13 14

Ref. Description

1 Appliance 1 1 1
2 Wood Screws 6 6 12
3 Drywall Anchors 6 6 12
4 ST 4 x 12 Metal Screws 8 8 8
5 Remote Control 1 1 1
6 Wall Bracket 1 1 2
7 Crystals 2 2 2
8 Cover Plate 1 1 1
9 Strain Relief 1 1 1

10 Metal Bracket 4 4 4
11 Cord Corner 2 2 2
12 Cord Coupler 2 2 2
13 Cord Cover 2 2 2
14 Rubber Foot 4 4 6

NEFL42FH-MT NEFL50FH-MT NEFL60FH-MT

Quantity

W415-2172 / B / 08.10.18

7

EN

SAMPLE

general information

1.7 rating plate information

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON

LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021

ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM
AND BED-SITTING ROOM INSTALLATION. SUITABLE
FOR MOBILE HOME INSTALLATION.

MASTER CONTRACT: 161746

FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE
SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR
INSTALLATION DANS UNE MAISON MOBILE.

CONTRAT-CADRE: 161746

NEFL32FH-MT
NEFL42FH-MT CEFL42FH-MT
NEFL50FH-MT CEFL50FH-MT

DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.

WOLF STEEL LTD.

24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

note:

The rating plate must remain with the appliance at all times. It must not be removed.

MADE IN CHINA FABRIQUÉ EN CHINE

CEFL32FH-MT

VOLTAGE: 120 VAC TENSION: 120VCA

FREQUENCY: 60Hz FRÉQUENCE: 60Hz

DATE CODE: XXXXX CODE DE DATE:

MODELS / MODÈLES

POWER: 1500W PUISSANCE: 1500W

DÉSIGN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.

SERIAL NUMBER/NO. DE SÉRIE:

NEFL60FH-MT
NEFL72FH-MT
NEFL100FH-MT

NEFL

CEFL60FH-MT
CEFL72FH-MT
CEFL100FH-MT

W385-2162

8

W415-2172 / B / 08.10.18

2.0 locating appliance

!

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the
appliance.

• Never locate this electric appliance where it may fall into a bathtub or other water container.

• Wear safety gloves and safety glasses for protection during installation and maintenance.

• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.

• Do not expose the electric appliance to the elements (such as rain, etc.)

2.1 grounding appliance

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug from outlet.

Grounding Methods

Not allowed in Canada

(A)

Metal Screw

Cover of
grounded
outlet box

(C)

(B)

Adapter

Grounding Means

EN

Grounding Pin

W415-2172 / B / 08.10.18

9

EN

Side View

!

WARNING

3.0 installation

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.

• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.

• Risk of fi re! Do not blow or place insulation against the appliance.

• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.

• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.

• This appliance is heavy. It is highly recommended that two people install this appliance.

• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.

• Do not run the power cord horizontally, directly below the appliance.

Your appliance is a wall-mounted, recessed and/or mantel-installed appliance. Select a suitable location that is not
susceptible to moisture and is away from drapes, furniture and high traffic areas.

note:

Follow all national and local electrical codes.

3.1 minimum clearance to combustibles

Measurements are taken from the mesh trim front:
Bottom 0" Top 8" (203mm) to mantel
Sides 0" Top 8" (203mm) to ceiling
Back 0"

3.2 minimum mantel clearances

!

WARNING

• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration. Lighter coloured paints/lacquers may discolour.

Mantel

8" (203mm)

Wall

10

W415-2172 / B / 08.10.18

Floor

3.3 framing

installation

EN

Measurements are taken from the body of the appliance:

Sides, back and top 0"

Finishing Material

BODY

MESH TRIM

A

A

(NON-LOAD

BEARING)

B

3 1/2"
89mm

3 1/2" 5"

(89mm) - (127mm)

MIN. MAX

5"

127mm

MAX

MIN

MODEL NO. A B

NEFL42FH-MT 21" (53.5cm) 38" (96.5cm)
NEFL50FH-MT 21" (53.5cm) 45 15/16" (116.6cm)
NEFL60FH-MT 21" (53.5cm) 55 13/16" (141.8cm)

B

SIDE VIEW

21 5/8"

550mm

W415-2172 / B / 08.10.18

11

EN

installation

3.4 installing the appliance onto the wall

Due to the many different materials used on different walls, it is highly recom­mended to consult your local builder before installing this appliance on the
wall.

BODY

MESH TRIM

A. Select a location that is not prone to moisture and is located at

least 36" (91.4cm) away from combustible materials such as curtain

SIDE VIEW

21 5/8"

550mm

drapes, furniture, bedding, paper, etc.

B. Have 2 people hold the appliance against the wall to determine the

final location.

C. Place appliance face down on a soft, non abrasive surface. Remove

the bracket from the back of the appliance by removing the screws (see illustrations below).

D. Mark out location, then mount the bracket(s) onto the wall using the supplied screws. This bracket MUST

have the hooks facing upward and be level.

note:

It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If
the wall studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to
the wall and the bracket is adequately secured.

E. With the wall mounting bracket

SCREWS

installed, have 2 people lift the
appliance up and insert the 2
hooks on the bracket into the 2
slots on the back of the appliance.

F. Check the appliance for stability

HOOK

HOOK

ensuring that the bracket will not
pull free from the wall.

12

NEFL42/50FH-MT BRACKET ILLUSTRATED

NEFL60FH-MT BRACKET ILLUSTRATED

W415-2172 / B / 08.10.18

3.5 recessing the appliance into the wall

Due to the many different finish materials used on walls, it is highly recommended to consult your local builder
before installing this appliance in the wall.

Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible
materials such as curtain drapes, furniture, bedding, paper, etc.

A. Measure the appliance and create a rough in with electrical.
B. Remove the mesh trim front (see "mesh trim front removal" sectin).
C. Hold the appliance up to ensure it will fit into the framing.
D. If the appliance is fully recessed into the wall:

• Bend the 2 top tabs upward on the mesh trim front (Fig. 3, next page).

• Use 6 screws (supplied) to lock the appliance into the wall with the existing 2 side flanges (Fig. 1).

• Install the media and reinstall the mesh trim front.

E. If partial recess into the wall:

• Use the 2 mounting brackets (supplied) to lock the appliance to the wall (Fig. 2).

note:

2 sets of holes are provided for recessing into wall. The wall structure may limit how far the
appliance can be recessed. Use the appropriate set of holes when recessing to the frame, it may be
necessary to use the 4 holes on the top and bottom.

installation

EN

Fig. 1

Fig. 2

note:

It is recommended the walls of the appliance enclosure be finished (ie. drywall) to avoid exposed insulation or
vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.

W415-2172 / B / 08.10.18

13

EN

installation

note:

The appliance tabs come bent. Tabs must be bent flat by hand when fully recessing the appliance into the wall

(Fig. 4).

Fig. 3

Fig. 4

3.6 installing the appliance into a mantel

A. Remove the mesh trim front (see "mesh trim front removal" section).
B. Install the rubber feet onto the bottom of the appliance for stability (see "rubber feet installation" section).
C. Install the top and bottom brackets provided.
D. Insert the appliance into the mantel and secure it with the brackets, or refer to electronic appliance

mantel installation manual for proper appliance installation instructions.

E. Place the crystal embers along the media tray (see "crystal ember installation" section).
F. Reinstall the mesh trim front.

14

W415-2172 / B / 08.10.18

installation

3.6.1 rubber feet installation

A. Place the appliance face down on a soft surface.
B. Using a screw driver, remove the screws on the bottom of the appliance.
C. Install the 4 rubber feet (6 rubber feet for NEFL60FH-MT) onto the bottom of the appliance using the

screws from Step B. See illustrations below.

note:

The screws for installing the rubber feet are secured to the appliance. Removal of the screws is neces­sary for installing the rubber feet.

NEFL42/50FH-MT ILLUSTRATED

EN

NEFL60FH-MT ILLUSTRATED

W415-2172 / B / 08.10.18

15

EN

installation

3.7 hard wiring installation

!

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.

HARD WIRING CONNECTION

If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the house hold wiring.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

COVER PLATE

7/8" (22.2mm)

Diameter

Fig. 1

A. Remove the cover plate from the right side

bottom of the appliance by removing the
3 screws (Fig. 1).

C. Punch out the 7/8" (22.2mm) hole in the new cover plate (supplied) (Fig. 2) and install a box connector
through and into the junction box. Snap the box connector clamp onto the supply wires.

D. Using the wire connectors, connect the ground green wires (G) and the common white wires (N)
together, and then the hot black wires (L) (Fig. 3 and 4).

E. Reinstall the cover plate using 3 screws (Fig. 1).

N

L

B. Remove the wire connectors from the

power cord. The power cord may
be discarded.

Fig. 2

16

G

W415-2172 / B / 08.10.18

Fig. 3

Fig. 4