Napoleon Allure Vertical, NEFVC32H, NEFVC38H Installation And Operation Manual

NEFVC32H / NEFVC38H

AVERTISSEMENT!

AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ENGLISH

FRENCH

PG. 29

INSTALLATION AND

ADD MANUAL TITLE

OPERATION MANUAL

This appliance has a remote that requires button

batteries that are hazardous to young children.

Allure™ Vertical Series

Product Name / Code

(MUST use title from Price Book)

(IF MULTIPLE, _____ ILLUSTRATED)

ADD PRODUCT IMAGE

(NEFVC38H Illustrated)

SAFETY INFORMATION

!

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.

- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • www.napoleonfi replaces.com • [e-mail]

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA /

INTERTEK

LOGO

ADD BUTTON BATTERY WARNING IF APPLICABLE

FOR INDOOR USE ONLY

CSA 22.2 NO. 46 / UL 1278

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

2021

$10.00

W415-1830 / D / 09.27.18

EN

!

WARNING

note:

This appliance IS NOT suitable for installation in a bathroom.

note:

SUITABLE for bathroom installation:

NOT SUITABLE for bathroom installation:

note:

Cet appareil NE PEUT PAS être installé dans une salle de bain.

nota:

Esta artefacto NO ES adecuada para ser instalado en un baño.

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

This appliance IS suitable for installation in a bathroom.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.

2

W415-1830 / D / 09.27.18

broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.

!

WARNING

!

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

WARNING:

Electric

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

safety information

EN

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a T.V. or other electronic components.

!

which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.

This product can expose you to chemicals including lead and lead compounds,

ADD PROP 65 WARNING

W415-1830 / D / 09.27.18

3

EN

table of contents

1.0 general information 5

1.1 dimensions 5

1.2 listing approvals 6

1.3 general instructions 6

1.4 unpacking and testing appliance 6

1.5 rating plate information 7

1.6 label location 8

1.7 hardware list 8

2.0 installation 9

2.1 locating the appliance 9

2.2 grounding appliance 10

2.3 minimum clearance to combustibles 10

2.4 minimum mantel clearances 10

2.5 installing the appliance onto the wall (wall mount) 11

2.6 installing the appliance into the wall (recessed) 14

3.0 electrical information 15

3.1 wiring diagram 15

3.2 hard-wiring installation 16

4.0 operating instructions 17

4.1 operating control panel 17

4.2 operating remote control 18

4.3 remote battery installation 19

5.0 finishing 20

5.1 crystal ember installation 20

5.2 birch wood log installation (NEFVC38H only) 20

5.3 glass door installation 21

5.4 glass door removal 22

6.0 replacement parts 23

6.1 NEFVC32H overview 24

6.2 NEFVC38H overview 25

7.0 troubleshooting 26

8.0 warranty 27

note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.

4

W415-1830 / D / 09.27.18

1.1 dimensions

FRONT VIEW

FRONT VIEW

30 1/2”

(927.40mm)

13/16”

(19.60mm)

14”

(365.50mm)

1”

(24.95mm)

BACK VIEW

5 5/8”

(143.50mm)

30 1/2”

(927.40mm)

6”

(153.20mm)

5/16”

(8.20mm)

20”

(508mm)

32”

(812.8mm)

15 1/4” (385mm)

16” (406.40mm)

5/8”

(15mm)

5/8”

(15mm)

RIGHT SIDE

VIEW

FRONT VIEW

NEFVC32H Illustrated

NEFVC32H Illustrated

13/16"

13/16”

(20mm)

(19.60mm)

30 1/2

30 1/2”

(927.40mm)

(775mm)

EN

1.0 general information

14"

14”

(355mm)

(365.50mm)

1”

1"

(24.95mm)

(25mm)

5 5/8”

(143.50mm)

BACK VIEW

RIGHT SIDE

5 5/8"

(142mm)

3"

(76mm)

30 1/2”

30 1/2"

(927.40mm)

(775mm)

5/8”

5/8"

(15mm)

(15mm)

5/8"

5/8”

(15mm)

(15mm)

(8mm)

15 1/4” (385mm)

15 1/4" (387mm)

16” (406.40mm)

16" (406mm)

5/16"

(8.20mm)

5/16”

6”

6"

(153.20mm)

(152mm)

20"

20”

(508mm)

(508mm)

32”

32"

(812.8mm)

(813mm)

VIEW

NEFVC38H Illustrated

13/16"

13/16”

(19.60mm)

(20mm)

36 1/2”

36 1/2

(927.40mm)

(927mm)

14"

14”

(355mm)

(365.50mm)

BACK VIEW

1”

1"

(24.95mm)

(25mm)

5 5/8”

(143.50mm)

(142mm)

(76mm)

(76mm)

(927mm)

(927.40mm)

RIGHT SIDE

VIEW

5 5/8"

3"

3”

36 1/2"

36 1/2”

5/8"

5/8”

(15mm)

(15mm)

5/8"

5/8”

(15mm)

(15mm)

(8mm)

151/4” (385mm)

15 1/4" (387mm)

16" (406mm)

16” (406.40mm)

5/16"

5/16”

(8.20mm)

6”

6"

(153.20mm)

(152mm)

26"

26”

(660.20mm)

(660mm)

(965.2mm)

(965mm)

38"

38”

W415-1830 / D / 09.27.18

5

EN

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet

If your appliance does not emit heat when called for, consult the “operation” section of this manual for further

homes when installed according to these instructions.

general information

1.2 listing approvals

Model Number

Description

Voltage

Watts
Amps

Appliance Width

Appliance Height

Appliance Depth

Net Weight

Gross Weight

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.

note:

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70 latest edition in the United States or the Canadian
Electric Code CSA C22.1 in Canada.

NEFVC32H NEFVC38H
32" Contemporary Vertical

Electric Appliance
120V AC 120V AC
Max 1500W Max 1500W
15 AMP Grounded Circuit 15 AMP Grounded Circuit
16" (406mm) 16" (406mm)
32" (813mm) 38" (965mm)
5 5/8" (142mm) 5 5/8" (142mm)
25lbs (11.3kg) 28.2lbs (12.8kg)
33 lbs (15kg) 38.5lbs (17.5kg)

38" Contemporary Vertical
Electric Appliance

1.3 general instructions

are on.

• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.

•
information.

• Use with a CSA or UL certifi ed surge protector.

• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured

As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.

1.4 unpacking and testing appliance

Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be

6

W415-1830 / D / 09.27.18

recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

1.5 rating plate information

SAMPLE

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /

HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021

ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION.

general information

FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER ET UN STUDIO.

EN

MASTER CONTRACT: 161746

FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.

WOLF STEEL LTD.

24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA

MADE IN CHINA

VOLTAGE: 120 VAC TENSION: 120VCA

MODEL / MODÈLE:

NEFVC32H

FABRIQUÉ EN CHINE

SERIAL NUMBER/NO. DE SÉRIE:

CONTRAT-CADRE: 161746

NEFVC38H

DÉSIGNÉ AMÉRIQUE DU
NORD PAR WOLF STEEL LTD.

NEFVC

W385-2313 / A

For rating plate location, see “label location” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

note:

The rating plate must remain with the appliance at all times. It must not be removed.

W415-1830 / D / 09.27.18

7

EN

VIEW

general information

1.6 label location

note:

Labels may not always appear exactly where they are illustrated.

A

B

C

D

E

BACK VIEW RIGHT SIDE

Ref. Part Number Label Description

A W385-2313 Rating Plate

B W385-2163 Warning Label

G

F

H

FRONT VIEW

Ref. Part Number Label Description

F W385-1946 "Do Not Cover" Label

G W385-2017 "Hot Surface" Label

I

C W385-2167 Caution Label
D W385-2315 Wiring Diagram Label
E W385-2003 Hard Wiring Label

1.7 hardware list

A

E

B

F

H W385-2316 Remote Control Indicating Label

(NOTE: Remove after first use.)

I W385-1943 Warning Label

Description Quantity

C

G

D

Wood Screws 6

A

Drywall Anchors 6

B

ST4x12 Metal Screws 8

C

Cover Plate 1

D

Strain Relief 1

E

Cord Corner 2

F

Cord Cover 2

G

8

W415-1830 / D / 09.27.18

2.0 installation

!

WARNING

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.

• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.

• Risk of fi re! Do not blow or place insulation against the appliance.

• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.

• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.

• This appliance is heavy. It is highly recommended that two people install this appliance.

• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.

• Do not run the power cord horizontally, directly below the appliance.

Your appliance is a wall-mounted or recessed appliance. Select a suitable location that is not susceptible to
moisture and is away from drapes, furniture and high traffic areas.

note:

Follow all national and local electrical codes.

EN

2.1 locating the appliance

!

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” (91.4cm) from the
front of the appliance.

• Never locate this electric appliance where it may fall into a bathtub or other water container.

• Wear safety gloves and safety glasses for protection during installation and maintenance.

• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fire.

• Do not expose the electric appliance to the elements (i.e. rain).

W415-1830 / D / 09.27.18

9

EN

installation

2.2 grounding appliance

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug from outlet.

Metal Screw

Cover of

grounded

(A)

note:

The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.

outlet box

Grounding Pin

2.3 minimum clearance to combustibles

Grounding Methods

(B)

Not allowed in Canada

Adapter

(C)

Grounding Means

Clearance to Combustibles

Combustibles to top
Combustibles to bottom
Combustibles to sides
Combustibles to back

0”
0"
0"
0"

2.4 minimum mantel clearances

!

WARNING

• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.

Mantel

2"

Wall

Mantel

0"

2"

0"

Floor

Side View (Wall Mount)

10

W415-1830 / D / 09.27.18

0"

Floor

Side View (recessed into a wall)

installation

Bottom bracket

2.5 installing the appliance onto the wall (wall mount)

!

WARNING

• Consult your local builder before installing the appliance. Appliance must be installed in accordance with local
building codes.

• Appliance must be installed in a location not prone to moisture.

• Appliance must be installed at least 36" (91.4cm) away from combustible materials such as curtain drapes,
furniture, bedding, paper, etc.

Appliance Overview (Back View)

Top bracket

Mounting slots

Back bracket

EN

Side cover Side cover

note:

We recommend having 2 people install this appliance.

1. Remove front glass (see "glass door removal" section). If applicable,
remove existing media.

2. Place appliance on a soft, non-abrasive surface then remove the side
covers secured to the back of the appliance. Set aside.

3. Remove the bottom bracket (Fig. 1). Set aside.

4. Hold the appliance against the wall to determine its final location.

Fig. 1

W415-1830 / D / 09.27.18

11

EN

1 5/16” (34mm)

23 7/8” (606.7mm)

7 1/2” (191.5mm)

3 7/16” (86mm)

installation

Fig. 2

1 5/16” (34mm)

Fig. 3

7 1/2”

(191.5mm)

7 1/2” (191.5mm)

1 5/16” (34mm)

29 1/4” (742.9mm)

23 7/8” (606.7mm)

3 7/16” (86mm)

NEFVC32H Wall Mounting Installation Template

NEFVC38H Wall Mounting Installation Template

3 7/16” (86mm)

5. Using the appropriate wall mounting installation template (Fig. 2 for NEFVC32H or Fig. 3 for NEFVC38H),

mark out the back and bottom bracket locations on the wall.

note:

The mounting brackets should be screwed into the wall studs with at least 2 screws. If the screws can­not be screwed into a stud, ensure that plastic anchors (provided) are used to affix the brackets to the
wall and that the brackets are adequately secured.

6. Install the back bracket (shipped inside the styrofoam piece protecting the top of the appliance) using 2
drywall anchors and 2 wood screws (supplied). Ensure the bracket is levelled.

note:

The hooks on the back bracket must be facing upwards.

7. Install the bottom bracket using 2 drywall anchors and 2 wood screws (supplied).

8. Lift the appliance up until the two mounting slots clear the hooks on the back bracket. Slide appliance down
until completely secured.

12

W415-1830 / D / 09.27.18

installation

9. Secure the appliance to the bottom bracket using the screws previously removed in Step 3 (Fig. 4).

note:

Ensure to note bottom bracket
location as it differs from original
shipping location (see Fig. 1).

Fig. 4

EN

10. Install the front glass (see “glass door installation” section).

11. Install the side covers using the 4 screws previously removed in Step 2 (Fig. 5).

Side Cover

Side Cover

Fig. 5

W415-1830 / D / 09.27.18

13

EN

installation

2.6 installing the appliance into the wall (recessed)

Measurements from body of appliance:

C

B

Sides, Back, Top

FINISHING MATERIAL

0”

A

Brackets

(NON-LOAD

BEARING)

Model No. A B C

NEFVC32H

NEFVC38H

1. Remove the side covers secured to the back of the
appliance and discard.

2. Insert the appliance into the recess, and then mark
the top and bottom bracket locations. Remove the
appliance from the recess and set aside on a soft,
non-abrasive surface.

3. Remove the top and bottom brackets (Fig. 1).

4. Using the top and bottom bracket location markings
from Step 2, install the top and bottom brackets to

the wall using 4 wood screws (supplied).

5. Re-insert the appliance into the recess, and then
secure it to the top and bottom brackets (Fig. 1).

30 3/4" (78.1cm) 14 1/2" (36.8cm) 3 1/2" (8.9cm) min.

36 3/4" (93.3cm) 14 1/2" (36.8cm) 3 1/2" (8.9cm) min.

Top Bracket

Top Bracket

Side View (recessed into a wall)

Bottom Bracket

Bottom Bracket

14

W415-1830 / D / 09.27.18

Fig. 1

3.0 electrical information

3.1 wiring diagram

!

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.

EN

STEP MOTOR

REMOTE

RECEIVER

TEMP

CONTROL

PANEL

FAN

THERMAL CUT OFF

FLAME LED

UP-RGB-2

UP-RGB-1

UP-RGB-3

PCEM-1

ROHS

E199273

94V-0

RGB-LED

NV32 NV38

BOGE/QI-JS-PCB-084

AC-N AC-N AC-L HEATER1 HEATER2 FAN

PCB

MAIN

EMBER RGB

UP-RGB-4

HEATER

W415-1830 / D / 09.27.18

15

NEGRO

BLANCO

NEGRO

BLANCO

SUMINISTRO

DE

POTENCIA

CHIMENEA

EMPALME

VERDE

VERDE

(L1)

(N)

(G)

TUERCA DEL

CABLE

EN

GREEN

BLACK

WHITE

electrical information

3.2 hard-wiring installation

!

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.

HARD WIRING CONNECTION

If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
Amps.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

note:

There are 3 wires from the appliance junction: white (neutral), black (power L1), and green (ground) that
connect to 120V power supply (breaker panel). See below.

White, Green and

Rear View

of Appliance

Black wires:

Connect to 120V

power supply.

WHITE

BLACK

GREEN

Junction Box

Junction Box

A. Remove the 4 securing screws from the electrical cover plate, located on the bottom left hand side of

the appliance (when viewed from the rear).

B. Install the strain relief to the electrical cover plate (located in hardwire bag).
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the power

supply. Connect the white wire from the appliance to the white (neutral) wire from the power supply.
Connect the green wire to the ground wire.

E. Resecure the electrical cover plate.

FIREPLACE

JUNCTION

(L1)

BLACK

WHITE

GREEN

(N)

(G)

WIRE NUT

BLACK

WHITE

GREEN

SUPPLY

POWER

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W415-1830 / D / 09.27.18

4.0 operating instructions

!

WARNING

• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance to
a power source, the appliance will perform an LED check. The appliance will flash on and off for 5 seconds.

Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V power
supply, it is ready to operate.

4.1 operating control panel

The Control Panel is located on the right side of the appliance (when viewed from the front).

EN

Power

Ember Bed Light

Flame Control

F° / C° Switch

Heater Control

Turns the appliance on/off.

Controls ember bed light settings.

Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle through white, blue, green, red,
yellow, and purple. (NOTE: It will take 8.5 seconds

to switch between colours.)

L8 - Lock to desired color

Controls flame.

8 Settings:
00 - Flame off
01 - Orange flame
02 - Yellow flame
03 - Blue flame
04 - Yellow / orange flame
05 - Orange / blue flame
06 - Yellow / blue flame
07 - Yellow / orange / blue flame

Changes temperature format from Fahrenheit to Cel­cius or vice versa. Press and hold the Flame button
for 5 seconds.

Turns the heater and blower on/off.

Heater Lock

4 Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat

Heater button can be locked or unlocked by holding
the Heater button for 5 seconds.

W415-1830 / D / 09.27.18

17

EN

operating instructions

4.2 operating remote control

Power

Blue Flame

Orange Flame

Yellow Flame

Heater

Flame Speed

Top Light

Turns the appliance on/off.

Controls flame brightness.

Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame

Turns the heater and blower
on/off.

Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat

Controls the speed of the
flame. There are 5 flame speed
settings: 01 (slowest) 02, 03,
04, and 05 (fastest).

The top light colour rotation is
the same as the ember bed
colour rotation.

Ember Bed Color

Ember Bed
Brightness

Timer

Temperature

Control

Controls ember bed light
settings.

Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle through white,
blue, green, red, yellow, and
purple. (NOTE: It will take

8.5 seconds to switch
between colours.)

L8 - Lock to desired color

Controls the brightness of the
ember bed light.

Settings:

b1 - Low
b2 - Medium
b3 - Bright
b4 - Brightest

There are 10 timer settings:
00, 30min., 1h, 2h, 3h, 4h,
5h, 6h, 7h, 8h.

There are 7 temperature
settings: 61ºF [16ºC], 64ºF
[18ºC], 70ºF [21ºC], 75ºF
[24ºC], 81ºF [27ºC], 85ºF
[29ºC], and OFF.

18

W415-1830 / D / 09.27.18