mutoh VJ-1324 Service manual

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MAINTENANCE

MANUAL

Full-ColorInkjetPrinter

VJ-1324

VJ1324E-M-02

General Table of Contents VJ1324E-M-02

1 Safety Instruction

1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.1.1 Types and Meanings of Warnings . . . . . . . . . . . . . . . . 1-2

1.2 Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2.1 Handling the Warning Labels. . . . . . . . . . . . . . . . . . . . 1-2

1.2.2 Location and Type of Warning Labels . . . . . . . . . . . . . 1-2

2 Trouble Shooting

2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.2 Troubleshooting with Error Messages. . . . . . . . . . . . . . . 2-7

2.2.1 Operation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2.2.2 Errors with Message . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.2.3 Errors Requiring Reboot . . . . . . . . . . . . . . . . . . . . . . 2-15

2.2.4 Error Messages During File Transmission. . . . . . . . . 2-32

2.3 Troubleshooting Without Error Messages . . . . . . . . . . 2-35

2.3.1 Initial Operation Problems . . . . . . . . . . . . . . . . . . . . . 2-35

2.3.2 Media Feed Problems . . . . . . . . . . . . . . . . . . . . . . . . 2-41

2.3.3 Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

2.3.4 Noise Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57

2.3.5 Media Cutting Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 2-60

2.3.6 Online Function Problems . . . . . . . . . . . . . . . . . . . . . 2-63

2.3.7 Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-65

2.3.8 Problems in Using MUTOH Service Assistance . . . . 2-67

3 Parts Replacement

3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.2 Removing Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

3.2.1 Removing I/H Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3.2.2 Remove Side Cover R . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

3.2.3 Removing Side Cover L and Replacing Maintenance Cover Holder 3-11

3.2.4 Removing Front Cover and Replacing Front Cover Holder 3-13

3.2.5 Removing Paper Guide F(Upper) . . . . . . . . . . . . . . . 3-14

3.2.6 Removing Top Cover . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.2.7 Removing Paper Guide R2 . . . . . . . . . . . . . . . . . . . 3-17

3.2.8 Removing Scroller Holder (L, R) . . . . . . . . . . . . . . . . 3-18

3.2.9 Assembling of Scroller Holder L and R . . . . . . . . . . . 3-19

3.3 Replacing Cover Peripherals . . . . . . . . . . . . . . . . . . . . . 3-21

3.3.1 Replacing Panel Unit . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

3.3.2 Replacing Panel FFC (Panel tape wires). . . . . . . . . . 3-22

3.3.3 Replacing Cover Switch Assy、 Sensor Cover L Assy, Sensor Cover R Assy 3-25

3.3.4 Replacing Cover L Cable Assy . . . . . . . . . . . . . . . . . 3-32

3.3.5 Replacing Cover R Cable Assy. . . . . . . . . . . . . . . . . 3-35

3.4 Replacing Board Base . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

3.4.1 Removing Connector Panel . . . . . . . . . . . . . . . . . . . . 3-37

3.4.2 Replacing Cooling FAN 24V Assy (For MAIN Board) 3-38

3.4.3 Removing MAIN Board Bracket . . . . . . . . . . . . . . . . . 3-39

3.4.4 Replacing MAIN Board Assy . . . . . . . . . . . . . . . . . . . 3-42

3.4.5 Replacing SODIMM . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

3.4.6 Removing Controller Board Bracket . . . . . . . . . . . . . 3-44

3.4.7 Replacing HEATER CONT Board Assy. . . . . . . . . . . 3-46

3.4.8 Replacing HEATER RELAY Board Assy . . . . . . . . . . 3-47

3.4.9 Remove Power Board Bracket. . . . . . . . . . . . . . . . . . 3-48

3.4.10 Replacing Power Board Assy . . . . . . . . . . . . . . . . . . 3-50

3.4.11 Replacing JUNCTION Board Assy . . . . . . . . . . . . . . 3-51

3.4.12 Replacing JUNC_FFC . . . . . . . . . . . . . . . . . . . . . . . . 3-53

3.4.13 Replace JUNC_ID Cable Assy . . . . . . . . . . . . . . . . . 3-55

General Table of Contents P.1

General Table of Contents VJ1324E-M-02

3.4.14 Cooling FAN (24V） Assy、 Cooling Fan Cable Assy 3-56

3.4.15 Replacing AC Inlet、 AC Cable Noise Filter-Fuse Assy、

Noise Filter FG_Assy 3-58

3.4.16 Other Cable Assy and Serial Cable Assy . . . . . . . . . 3-59

3.4.17 Replace Power Cable CNT-RLY Assy. . . . . . . . . . . . 3-60

3.5 Replacement of PF Driving Section Components . . . . 3-61

3.5.1 Replace PF Motor Assy . . . . . . . . . . . . . . . . . . . . . . . 3-61

3.5.2 Replacing PF Motor Relay Assy . . . . . . . . . . . . . . . . 3-64

3.5.3 Replacing PF Encoder Assy . . . . . . . . . . . . . . . . . . . 3-65

3.5.4 Replacing PF Encoder Scale. . . . . . . . . . . . . . . . . . . 3-66

3.5.5 Replacing X speed reduction belt 、 Speed reduction

Pulley 3-67

3.5.6 Replacing Heater Section . . . . . . . . . . . . . . . . . . . . . 3-71

3.6 Replacing CR Driving Section Components . . . . . . . . . 3-86

3.6.1 Replacing CR Motor Assy . . . . . . . . . . . . . . . . . . . . . 3-86

3.6.2 Replacing CR Motor Cable Assy . . . . . . . . . . . . . . . . 3-88

3.6.3 Replacing CR_HP sensor . . . . . . . . . . . . . . . . . . . . . 3-89

3.6.4 Replacing CR Origin Sensor Cable Assy . . . . . . . . . 3-90

3.6.5 Replacing Lever Sensor . . . . . . . . . . . . . . . . . . . . . . 3-91

3.6.6 Replacing Lever Sensor Cable Assy . . . . . . . . . . . . . 3-92

3.6.7 Replacing T Fence, T Fence Spring Assy . . . . . . . . . 3-93

3.6.8 Replacing CR Return Pulley Assy, CR Belt RJ13Assy . 395

3.6.9 Replacing Pressure roller Arm Assy . . . . . . . . . . . . . 3-97

3.7.6 Replacing Print Head . . . . . . . . . . . . . . . . . . . . . . . . 3-106

3.7.7 Replacing Solenoid Head Assy . . . . . . . . . . . . . . . . 3-111

3.7.8 Replacing Ink Tube . . . . . . . . . . . . . . . . . . . . . . . . . 3-116

3.7.9 Replacing Y Fitting. . . . . . . . . . . . . . . . . . . . . . . . . . 3-123

3.7.10 Replacing Head FFC . . . . . . . . . . . . . . . . . . . . . . . . 3-124

3.7.11 Replacing Cutter Solenoid Cable Assy . . . . . . . . . . 3-125

3.7.12 Replacing CR Encoder Assy . . . . . . . . . . . . . . . . . . 3-126

3.7.13 Replacing Photometer JUNCTION Board Assy. . . . 3-128

3.7.14 Removing Cutter Holder . . . . . . . . . . . . . . . . . . . . . 3-131

3.7.15 Replacing Cutter Solenoid Assy, Cutter Solenoid Spring Assy 3-133

3.7.16 Replacing P_EDGE Sensor Assy . . . . . . . . . . . . . . 3-135

3.7.17 Replacing Head FG_Assy . . . . . . . . . . . . . . . . . . . . 3-137

3.8 Replacing Maintenance Section . . . . . . . . . . . . . . . . . . 3-138

3.8.1 Replacing Maintenance Assy. . . . . . . . . . . . . . . . . . 3-138

3.8.2 Replacing PumpMotor Relay Assy . . . . . . . . . . . . . 3-141

3.8.3 Replacing Cap Head Assy . . . . . . . . . . . . . . . . . . . . 3-142

3.8.4 Replacing Waste Fluid Sensor Cable Assy . . . . . . 3-143

3.8.5 Replacing Wiper Assy . . . . . . . . . . . . . . . . . . . . . . . 3-144

3.8.6 Replacing Wiper Origin Sensor Cable Assy . . . . . . 3-145

3.9 Replacing Ink Supply Section Components . . . . . . . . 3-146

3.9.1 Replacing Cartridge Holder Assy. . . . . . . . . . . . . . . 3-146

3.9.2 Replacing Ink ID Board Assy、 Pressure Roller Holder Spring Assy 3-148

3.7 Replacing Carriage Peripherals . . . . . . . . . . . . . . . . . . . 3-98

3.7.1 How To Release Carriage Lock. . . . . . . . . . . . . . . . . 3-98

3.7.2 Removing Carriage Cover . . . . . . . . . . . . . . . . . . . . . 3-99

3.7.3 Removing CR Board Cover . . . . . . . . . . . . . . . . . . . 3-100

3.7.4 Replacing CR Board Assy . . . . . . . . . . . . . . . . . . . . 3-101

3.10 Replacement of Frame Section Components . . . . . . . 3-149

3.10.1 Replacing Adsorption FAN. . . . . . . . . . . . . . . . . . . . 3-149

3.10.2 Replacing P_REAR Sensor . . . . . . . . . . . . . . . . . . 3-150

3.10.3 Replacing Lock Arm Assy, Lock Arm Spring Assy, Arm Axis Assy 3-151

3.7.5 Replacing Carriage Assy . . . . . . . . . . . . . . . . . . . . . 3-102

3.11 Replacing Cable Guide Section Components . . . . . . . 3-152

General Table of Contents P.2

General Table of Contents VJ1324E-M-02

3.11.1 Replacing Tube Fixing Clamp . . . . . . . . . . . . . . . . . 3-152

3.11.2 Replace Steel Bare . . . . . . . . . . . . . . . . . . . . . . . . . 3-153

3.11.3 Replacing CR_FFC. . . . . . . . . . . . . . . . . . . . . . . . . 3-154

3.11.4 Replace Valve Solenoid (Exploded View CR Assy2) 3-158

3.11.5 Replace Solenoid Tube Assy. . . . . . . . . . . . . . . . . . 3-160

3.12 Replacing Accessory Unit . . . . . . . . . . . . . . . . . . . . . . . 3-161

3.12.1 Replacing Waste Fluid Level Switch ,Waste Fluid Bottle Assy 3-161

3.13 Replacing Take-Up Unit (Option) . . . . . . . . . . . . . . . . . 3-162

3.13.1 Removing Tension Arm . . . . . . . . . . . . . . . . . . . . . . 3-162

3.13.2 Removing Take-Up Unit . . . . . . . . . . . . . . . . . . . . . 3-164

3.13.3 Removing Take-Up Unit Cover . . . . . . . . . . . . . . . . 3-165

3.13.4 Replacing Scroller . . . . . . . . . . . . . . . . . . . . . . . . . . 3-166

3.13.5 Replacing Take-Up Unit Control Board Assy. . . . . . 3-169

3.13.6 Replacing Take-Up ON Sensor and Take-Up OFF Sensor 3-176

3.13.7 Replacing Peripheral Devices of VJ Take-Up Unit Motor Assy 3-179

4.5.1 Adjustment Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.6 CR Belt Tension Adjustment. . . . . . . . . . . . . . . . . . . . . . 4-10

4.7 Head Accuracy Adjustment. . . . . . . . . . . . . . . . . . . . . . . 4-11

4.7.1 Head Alignment (Horizontal Height) . . . . . . . . . . . . . 4-11

4.7.2 Head Alignment (Vertical Slant). . . . . . . . . . . . . . . . . 4-13

4.8 Cutter Holder Height Adjustment . . . . . . . . . . . . . . . . . . 4-15

4.8.1 Jigs and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.8.2 Adjustment Procedure . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.9 Head Height Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

4.9.1 Jigs and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

4.9.2 Adjustment Procedure . . . . . . . . . . . . . . . . . . . . . . . . 4-16

4.10 Capping Position Adjustment . . . . . . . . . . . . . . . . . . . . . 4-18

4.11 Cover Switch Sensor Assy Position Adjustment . . . . . 4-20

4.12 Rear/ Edge Sensor Adjustment. . . . . . . . . . . . . . . . . . . . 4-21

4.13 Cutter position adjustment . . . . . . . . . . . . . . . . . . . . . . . 4-23

4 Adjustment

4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.2 Adjustment Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

5 Self-Diagnosis Mode

5.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2.1 Preparations on Machine . . . . . . . . . . . . . . . . . . . . . . . 5-3

4.3 Working with MUTOH Service Assistance Software . . . 4-4

4.4 X Speed Reduction Belt Tension Adjustment . . . . . . . . . 4-5

4.4.1 Jigs and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.4.2 Adjustment Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.5 PF Encoder Assy Position Adjustment . . . . . . . . . . . . . . 4-8

General Table of Contents P.3

5.2.2 Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.3 Operations in Self-Diagnosis Mode . . . . . . . . . . . . . . . . . 5-4

5.3.1 Operating Self-Diagnosis Mode. . . . . . . . . . . . . . . . . . 5-4

5.3.2 Diagnosis Items in Self-Diagnosis Menu . . . . . . . . . . . 5-5

5.4 Platen Adjustment Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

General Table of Contents VJ1324E-M-02

5.5 Inspection Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

5.5.1 Ram Capacity Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

5.5.2 Version Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

5.5.3 Panel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

5.5.4 Sensor Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

5.5.5 Cut Solenoid Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

5.5.6 Choke Valve Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

5.5.7 Encoder Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

5.5.8 Fan Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

5.5.9 Record Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

5.5.10 Head Signal Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

5.5.11 Spectro Vue Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

5.5.12 Time Check Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

5.6 Ink Charging Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

5.7 Adjustment Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

5.7.1 Rear/ Edge Sensor Adjustment . . . . . . . . . . . . . . . . . 5-30

5.7.2 CR Return Position adjustment . . . . . . . . . . . . . . . . . 5-32

5.7.3 Head Nozzle Check Menu . . . . . . . . . . . . . . . . . . . . . 5-33

5.7.4 Skew Check Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

5.7.5 Head Slant Check Menu . . . . . . . . . . . . . . . . . . . . . . 5-37

5.7.6 Uni-D/Bi-D Adjustment Menu. . . . . . . . . . . . . . . . . . . 5-42

5.7.7 Bi-D Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

5.7.8 Top&Bottom adjustment Menu . . . . . . . . . . . . . . . . . 5-50

5.7.9 Test Printing Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51

5.7.10 Longstore Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53

5.7.11 Software Counter Initialization Menu . . . . . . . . . . . . . 5-54

5.7.12 Feed Pitch Check Menu . . . . . . . . . . . . . . . . . . . . . . 5-55

5.7.13 Solid Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

5.8 Cleaning Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

5.9 Sample Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

5.10 Parameter Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59

5.10.1 Parameter Initialization Menu . . . . . . . . . . . . . . . . . . 5-59

5.10.2 Parameter Update Menu . . . . . . . . . . . . . . . . . . . . . . 5-61

5.11 Servo Setting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-70

5.12 Endurance Running Menu . . . . . . . . . . . . . . . . . . . . . . . . 5-71

5.12.1 CR Motor Assy Endurance Menu . . . . . . . . . . . . . . . 5-72

5.12.2 PF Motor Assy Endurance Menu . . . . . . . . . . . . . . . 5-73

5.12.3 Cutter Endurance Menu. . . . . . . . . . . . . . . . . . . . . . . 5-74

5.12.4 Pump Endurance Menu . . . . . . . . . . . . . . . . . . . . . . . 5-75

5.12.5 Head Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76

5.12.6 Choke Valve Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77

5.12.7 Print Head Endurance (Nozzle Print) Menu. . . . . . . . 5-78

5.12.8 General Endurance Menu . . . . . . . . . . . . . . . . . . . . . 5-79

5.12.9 Endurance Running Check Menu . . . . . . . . . . . . . . . 5-80

5.13 Media Feed Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-81

5.14 ExControl Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82

5.14.1 Version Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-83

5.14.2 Sensor Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84

5.14.3 Heater Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-85

5.15 PaperInitial Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86

6 Maintenance Mode 2

6.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6.2 Operations in Maintenance Mode 2 . . . . . . . . . . . . . . . . . 6-2

6.2.1 Starting Up the Maintenance Mode 2 . . . . . . . . . . . . . 6-2

6.2.2 Operating Maintenance Mode 2. . . . . . . . . . . . . . . . . . 6-3

6.3 Maintenance Mode 2 Menu . . . . . . . . . . . . . . . . . . . . . . . . 6-4

General Table of Contents P.4

General Table of Contents VJ1324E-M-02

6.3.1 Counter Indication Menu . . . . . . . . . . . . . . . . . . . . . . . 6-5

6.3.2 Counter Initialization Menu . . . . . . . . . . . . . . . . . . . . 6-11

6.3.3 Counter Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

6.3.4 Paper Feed Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

7 Maintenance

7.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7.2 Periodical Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

7.2.1 Periodic Replacement Parts . . . . . . . . . . . . . . . . . . . . 7-3

7.2.2 Parts Which Require Inspection/Replacement . . . . . . 7-4

7.3 Part Life Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

7.4 Jigs and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

7.4.1 Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

7.5 Lubrication/Bonding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

7.6 Transportation of Product. . . . . . . . . . . . . . . . . . . . . . . . . 7-8

9 Specifications

9.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

9.2 Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

9.2.1 Main Unit Specifications . . . . . . . . . . . . . . . . . . . . . . . 9-2

9.3 Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

9.3.1 Network Interface Specifications . . . . . . . . . . . . . . . . . 9-3

9.4 Options/Supplies List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

9.4.1 Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

9.5 Choosing a Place for the Printer . . . . . . . . . . . . . . . . . . . 9-4

10 Appendix

10.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

10.2 Maintenance Part List . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

8 Product Overview

8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

8.2 Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . 8-2

8.2.1 Front Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

8.2.2 Rear Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

8.2.3 Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

8.3 Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

8.3.1 Operating Status Type. . . . . . . . . . . . . . . . . . . . . . . . . 8-7

8.3.2 Switching Operating Status . . . . . . . . . . . . . . . . . . . . . 8-8

8.3.3 Selecting Panel Language. . . . . . . . . . . . . . . . . . . . . 8-10

General Table of Contents P.5

Important Notice VJ1324E-M-02

Important Notice

1. For Users in Europe

Important:

This is a Class A product approved for industrial environments. In a domestic environment this product may cause radio interference in which case you may be required to take adequate measures.

2. For Users in the United States

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

3. Trademark Mentioned in this Manual

• MUTOH, ValueJet, VJ-1324 are registered trademarks or product names of MUTOH

INDUSTRIES LTD.

• Windows95, Windows98, Windows98SE, Windows NT4.0, Windows2000, Windows XP, and

MS-DOS are registered trademarks or product names of Microsoft Corporation.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation.

• Other company and product names may be registered trademarks or product names.

Warranty Limitations

1. MUTOH INDUSTRIES LTD. warrants part repair or replacement as a sole measure only if a failure is found in the system or in the materials and workmanship of the product the seller produced. However, if the cause of failure is uncertain, decide the action after due mutual consultation.

2. The warranty shall not apply to any direct or indirect loss, or compensation for the loss due to the product that has been subject to misuse, neglect, or improper alternation.

3. The warranty period is described in the warranty certificate.

• No part of this product or publication may be reproduced, copied, or transmitted in any form or by any means, except for personal use, without the permission of MUTOH INDUSTRIES LTD.

• The product and the contents of this publication may be changed without prior notification.

• MUTOH INDUSTRIES LTD. has made the best efforts to keep this publication free from error, but if you find any uncertainties or misprints, please call us or the shop where you bought this equipment.

• MUTOH INDUSTRIES LTD. shall not be liable for any damages or troubles resulting from the use of this equipment or this manual.

P.1

About this Manual VJ1324E-M-02

About this Manual

1. Purpose and Target Readers

This manual explains preparations needed before maintaining and checking operations for MUTOH Full Color Ink Jet Printer (VJ-1324).

This manual is prepared for the maintenance personnel of this printer. Before using this printer, fully understand the contents and directions in this manual.

2. Manual Configuration

Section Contents

1 Safety Instructions Explains types of warnings, cautions and warnings labeled on the printer

for the both operators of the printer and maintenance personnel.

2 Troubleshooting Explains troubles that may occur when using the printer and how to solve

them.

3 Parts Replacement Explains the procedures of replacement and removal of the service parts

of the printer.

4 Adjustment Explains the adjusting procedures of the printer parts.

5 Self-Diagnostic Mode Explains the self-diagnostic functions of the printer.

6 Maintenance Mode 2 Explains the maintenance mode2 of the printer.

7 Maintenance Explains daily maintenance of the printer.

8 Product Overview Explains the features, part names, and functions of the printer.

9 Specifications Explains the specifications of the printer.

10 Appendix Explains the maintenance information and the exploded views for this

printer.

3. Manual Notation

The following symbols are used in this manual for easier understanding of the information.

Symbol Meaning

Must be followed carefully to avoid death or serious bodily injury

WARNING

Must be observed to avoid slight or moderate bodily injury or damage

CAUTION

NOTE

to your equipment

Contains important information and useful tips on the operation of the product

Indicates useful tips for operating or understanding the equipment

TIP

Indicates reference pages in this manual

4. Establishment Date of This Document

This document was established on Mar. 31, 2011.

5. Firmware version covered by this document

Firmware version: V.1.00

Use the built-in self-diagnostic program to locate a defective part and adjust/check during maintenance.

P.2

Revision History VJ1324E-M-02

Revison Reason Chapter Section Contents Page No. Errata Remarks

00 - - - new - - -

01 Revising ALL ALL footer and header ALL - -

misdescription 2 2.2.3 Remove E080 P2-29 - -

undocumented 2 2.2.3 Add

E093,E146,E147,E140,E141,E142,E146,E147

misdescription 3 3.3.2 Add directions to CAUTION. P3-22 - -

misdescription 3 3.3.2 Add illustration. P3-24 - -

misdescription 3 3.4.12 Add TIP. P3-53 - -

misdescription 3 3.4.14 Add TIP. P3-56 - -

misdescription 3 3.5.2 Add TIP. P3-64 - -

misdescription 3 3.5.5 Add TIP. P3-67 - -

misdescription 3 3.5.6 Modify the procedure in Replacing HEATER. P3-71~85 - -

Working

efficiency

improvement

Working

efficiency

improvement

misdescription 3 3.7.8 Modify the length in the Table. P3-116 - -

undocumented 3 3.7.9 Add the procedure of Replacing Y Fitting P3-123 - -

misdescription 3 3.8.3 Modify the directions in TIP. P3-142 - -

Working

efficiency

improvement

3 3.6.8 Modify the illustration in Step 12. P3-96 - -

3 3.7.5 Modify the procedure in Replacing Carriage

Assy..

33.8.5

Wiper Assy →　Wiper

P2-29~31 - -

P3-102~105 - -

P3-144 - -

misdescription 3 3.11.1 Add NOTE. P3-152 - -

changing

specifications

misdescription 3 3.11.3 Modify the directions in CAUTION. P3-157 - -

changing

specifications

3 3.11.2 Modify the directions in CAUTION. P3-153 - -

4 4.12 Add Rear/Edge Sensor Adjustment. P4-21~22 - -

Revision History P.3

Revision History VJ1324E-M-02

Revison Reason Chapter Section Contents Page No. Errata Remarks

01 misdescription 5 5.2.1 Modify the descriptions in NOTE. P5-3 - -

changing

specifications

misdescription 5 5.13 Modify the TIP. P5-73~78 - -

misdescription 7 7.4.1 Modify the Remarks in the 11 of Table 7-3. P7-6 - -

changing

specifications

5 5.3.2 Add S/C Log to Test Print Menu. P5-5 - -

5 5.3.2 Add Cut Function to Media Feed Menu. P5.5 - -

5 5.5.9 Add Initiallizing S/C Log to Record Menu. P5-18 - -

5 5.5.10 Modify the descriptions in NOTE. P5-24 - -

5 5.7 Add Bi-D Copy to Adjustment Menu. P5-28 - -

5 5.8.5 Modify the printing speed in Uni-D/Bi-D

Adjustment Menu.

5 5.8.8 Add S/C Log info to Test Printing Menu. P5-51 - -

5 5.8.8 Modify the Sample printings in TIP. P5-52 - -

5 5.10 Add S/C Log info to Sample printing Menu. P5-58 - -

5 5.11.2 Modify the Items and contents. P5-63 - -

5 5.12 Modify the items in Servo Settine Menu. P5-69 - -

5 5.13 Add Choke Valve endurance Menu. P5-70 - -

5 5.13.1 Modify Carriage speed. P5-71 - -

7 7.4.1 Add Solenoid Head Washing Kit to the Tools for

Adjustment.

P5-42~49 - -

P7-6 - -

misdescription 8 8.2.3 Modify the color of Status Lamp in the 9 of table

misdescription 8 8.3.2 Modify illustration in (2).. P8-8 - -

changing

specifications

misdescription 10 10.2 Modify the contents of Platen Heater (100) P10-7 - -

02 Revising ALL Header,Footer

Revising 4 4.2,4.3 VJ1324-M-02 or later to VJ1324-M-03 or later P4-2,P4-4 - -

Omitted 5 5.5 Add “S/C LogInit” to the contents in “Record” P5-7 - -

Omitted 5 5.5.9 Add “S/C LogInit” P5-18 - -

8 8.3.3 Add length changing function. - -

(2).

VJ1324-M-02 → VJ1324-M-03

P8-6 - -

-- -

Revision History P.4

Revision History VJ1324E-M-02

Revison Reason Chapter Section Contents Page No. Errata Remarks

02 changing

specifications

5 5.5.9 Add “(4-C) Effect” P5-21 - -

5 5.5.10 Modify Head wavwform P5-24 - -

5 5.7.6 Modify speed and waveform P5-42 - -

5 5.7.8 Modify adjusting range of margin values. P5-50 - -

5 5.10.2 Modify (4) speed P5-64 - -

5 5.10.2 Modify (5) Setting range of mechanical

parameters

P5-66 - -

Revision History P.5

VJ1324E-M-02

1 Safety Instruction

1.1 Introduction .................................................................. 1- 2

1.1.1 Types and Meanings of Warnings....................... 1-2

1.2 Warning Labels............................................................. 1- 2

1.2.1 Handling the Warning Labels .............................. 1-2

1.2.2 Location and Type of Warning Labels................. 1-2

P.1-1

1.1 Introduction VJ1324E-M-02

1.1 Introduction

This chapter explains the installation of this printer, the warning terms that operators need to know, the caution items and warning labels on the main unit.

WARNING

Make sure to follow all instructions and warnings on this manual when installing, operating, or maintaining the equipment.

1.1.1 Types and Meanings of Warnings

Safety terms in this manual and the contents of warning labels attached to the printer are categorized into the following five types depending on the degree of risk (or the

scale of the accident). Make sure to understand the meaning of the following warning terms, and follow

the instruction in this manual

Safety terms Details

WARNING

CAUTION

Must be followed carefully to avoid death or serious bodily injury.

Must be observed to avoid slight or moderate bodily injury or damage to the whole or each part of the product.

NOTE

• Make sure that all warning labels can be recognized.If the text or illustrations cannot be seen clearly, clean or replace the label.

• When cleaning warning labels, use a cloth with water or neutral detergent. Do not use a solvent or gasoline.

• If a warning label is damaged, lost, or cannot be recognized, replace the label.

1.2.2 Location and Type of Warning Labels

The locations of warning labels are shown in the following figure.

NOTE

Contains important information and useful tips on the operation of the product.

1.2 Warning Labels

This section explains the handling of warning label, pasting location and types. Warning labels are attached to parts of the printer that need special caution. Understand the locations and the descriptions of the danger associated with each label before operating the printer.

1.2.1 Handling the Warning Labels

Make sure to note the following when handling the warning labels.

1.1.1 Types and Meanings of Warnings P.1-2

1.2 Warning Labels VJ1324E-M-02

No. Types of Warning Labels

1.2.2 Location and Type of Warning Labels P.1-3

VJ1324E-M-02

2 Trouble Shooting

2.1 Introduction .................................................................. 2- 2

2.2 Troubleshooting with Error Messages....................... 2- 7

2.2.1 Operation Status ................................................. 2-7

2.2.2 Errors with Message ........................................... 2-9

2.2.3 Errors Requiring Reboot ................................... 2-15

2.2.4 Error Messages During File Transmission ........ 2-32

2.3 Troubleshooting Without Error Messages............... 2- 35

2.3.1 Initial Operation Problems................................. 2-35

2.3.2 Media Feed Problems ....................................... 2-41

2.3.3 Printing Problems.............................................. 2-44

2.3.4 Noise Problems................................................. 2-57

2.3.5 Media Cutting Problems ........................................ 2-60

2.3.6 Online Function Problems................................. 2-63

2.3.7 Other Problems ................................................. 2-65

2.3.8 Problems in Using MUTOH Service Assistance 2-67

P.2-1

2.1 Introduction VJ1324E-M-02

2.1 Introduction

This chapter provides information on possible causes of machine errors/damage and recovery actions. If the machine is malfunctioning and an error message is displayed on Operation panel, refer to"2.2 Troubleshooting with Error Messages" p.2-7. If the machine is malfunctioning but no error messages are displayed, refer to"2.3 Troubleshooting Without Error Messages" p.2-35If cause of errors/damage and recovery actions are not found in this chapter, or the machine cannot restore to normal status, please contact the distributor you purchased the product from or our customer support center.

Table 2-1 Error type

No. Trouble Contents Reference

When the message is displayed Trouble with an error message displayed on Operation panel when the

printer is malfunctioning.

When the message is not displayed Trouble without an error message displayed on Operation panel even

when the printer is malfunctioning.

Table 2-2 When the message is displayed

Message type Contents Reference

Operation status Cover open "2.2.1 Operation Status" p.2-7

Mainte. Cover[*] Open (*L or R)

"2.2 Troubleshooting with Error

Messages" p.2-7

"2.3 Troubleshooting Without Error

Messages" p.2-35

Set media

End of Roll

No media

Error with message

Undefined Media "2.2.2 Errors with Message" p.2-9

Media Slant

Ink NearEnd

Ink End

NoCartridges

S/C Read Err

S/C Ink Err

S/C Code Err

P.2-2

2.1 Introduction VJ1324E-M-02

Table 2-2 When the message is displayed (Continued)

Message type Contents Reference

Error with message S/C Col. Err "2.2.2 Errors with Message" p.2-9

Full wasteInk Tank

Media cut Err

Smart/C End

Broken Chip

Check Life [Head ]

Check Life [Pump] "2.2.2 Errors with Message" p.2-9

Check Life [CR Motor]

Check Life [PF Motor]

Error requiring restart

Errors while transmitting/ receiving data

E016 Error (CPU errors) [00] - [35] "2.2.3 Errors Requiring Reboot" p.2-15

E016 Errors (Mechanical errors) [065] - [152]

Transfer failed ******. "2.2.4 Error Messages During File Transmission" p.2-32

Boot transfer failed ******.

P.2-3

2.1 Introduction VJ1324E-M-02

Table 2-3 When the message is not displayed

Message Symptoms Reference

Initial Operation Problems

Media Feed Problems Media slips during media initialization or printing. "2.3.3 Printing Problems" p.2-44

Printer cannot be turned on "2.3.1 Initial Operation Problems" p.2-35

LCD display malfunction

Initial ink charge does not start

Initial ink charge started, but ink does not reach Head

Ink does not come out even after initial ink charge is completed

The printer does not operate after turned on.

The printer does not stop operation even when Front cover or Maintenance cover is opened.

After the printer is turned on, "Initializing" is displayed and the printer resets

Loading media does not start the initial operation

The printer does not operate even when Front cover or Maintenance cover is closed.

The printer does not recognize the installed ink cartridges

Nothing can be input from Operation panel "2.3.1 Initial Operation Problems" p.2-35

Printing does not start even after receiving data.

Media skews or meanders during media initialization or printing.

Media wrinkles during media initialization or printing.

Media tears during media initialization or printing.

Media size is not correctly detected after media initialization.

LCD display malfunction

P.2-4

2.1 Introduction VJ1324E-M-02

Table 2-3 When the message is not displayed (Continued)

Message Symptoms Reference

Printing Problems The printer does not print continuously. "2.3.3 Printing Problems" p.2-44

After printing, the printer feeds an extra amount of media.

Nozzles are clogged during printing

Cleaning does not mend the clogged nozzles or skewed ink discharge.

Cannot print at all, a specific color is missing

The page is printed all black.

The page is printed blocky.

Images are printed unevenly.

Lines in the CR direction look split.

White or black lines appear on printed media

The printed borders are blurred.

There are unwanted dots (satellites).

Characters with jagged edges are printed.

Lines are printed blurry (messy printing result) "2.3.3 Printing Problems" p.2-44

Mixed color lines are not overlapped.

The printed results are uneven. (Vertical direction against the printer unit)

The printed results are uneven. (Horizontal direction against the printer unit)

Noise Problems Abnormal noise is heard when media is sucked "2.3.4 Noise Problems" p.2-57

Abnormal noise is heard during waiting time

Abnormal noise is heard while Head is moving laterally

Abnormal noise is heard when feeding media

P.2-5

2.1 Introduction VJ1324E-M-02

Table 2-3 When the message is not displayed (Continued)

Message Symptoms Reference

Online Function Problems

Other Problems The printer hangs up "2.3.7 Other Problems" p.2-65

Problems in Using MUTOH Service Assistance

Other functions do not work correctly "2.3.6 Online Function Problems" p.2-63

Data or printing is garbled

Part of the data is not printed (missing)

The power is shut down during printing

Ink cartridges cannot be inserted

Ink spills out of Waste fluid tank

Ink spills out of Flushing box

Ink spills around X rail

MUTOH Service Assistance does not start up "2.3.8 Problems in Using MUTOH Service Assistance" p.2-67

"Transfer failed (Data timeout)" is displayed during transfer.

"Main F/W data is invalid" is displayed during firmware transfer.

"No compatibility between main F/W data and printer" is displayed during firmware transfer.

"F/W version downgrade is not available" is displayed during firmware transfer.

"2.3.8 Problems in Using MUTOH Service Assistance" p.2-67

"Heater controller F/W data is invalid" is displayed during Heater controller firmware transfer.

"No compatibility between Heater controller F/W data and printer is displayed during Heater controller firmware transfer.

P.2-6

2.2 Troubleshooting with Error Messages VJ1324E-M-02

2.2 Troubleshooting with Error Messages

This section describes the messages displayed in normal operation and upon an error occurrence as well as how to correct the error. The available messages are as follows.

2.2.1 Operation Status 　

This section describes the message contents, check items, and recovery actions for normal operation.

No. Message Event/symptom Check item Action Reference

Table 2-4 Events and Check Items for Operation Status Messages

1 Cover open Front cover is

open.

2 Set media Media holding

lever is raised.

1. Is Cover sensor Assy wobbly? Tighten the screw on Cover sensor Assy .

2. Are the cables of F cover R sensor Assy and F cover L sensor Assy securely connected?

3. Are F cover R sensor Assy and F cover L sensor Assy damaged?

4. Check the operation of Cover sensor in “Sen 4: Lever” in the self-diagnosis function.

5. MAIN board Assy may be damaged. Replace MAIN board Assy .

1. Does Pressurizing lever move smoothly? Lubricate

2. Is Lever sensor Assy securely installed? Adjust the mounting position of Lever sensor Assy .

3. Is the sensor portion of Lever sensor Assy dirty? Clean the sensor portion with a cotton swab, etc.

4. Is Lever sensor Assy securely installed? Securely connect Lever sensor cable Assy to

Securely connect the cable of F cover R sensor Assy to MAIN board Assy connector （J13) 　 and

the cable of F cover L sensor Assy to MAIN board Assy connector （J14).

Replace F cover R sensor Assy and F cover L sensor Assy .

pressure cam.

JUNCTION board Assy connector J15.

"3.3.3 Replacing Cover Switch

Assy、Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

"3.3.4 Replacing Cover L Cable

Assy" p.3-32

"3.3.5 Replacing Cover R Cable

Assy" p.3-35

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"7.5 Lubrication/Bonding" p.7-

"3.6.7 Replacing T Fence, T

Fence Spring Assy" p.3-93

"3.6.5 Replacing Lever Sensor"

p.3-91

"3.6.6 Replacing Lever Sensor

Cable Assy" p.3-92

5. Check the operation of Lever sensor in “Sen 6: Lever” in the self-diagnosis function.

6. MAIN board Assy may be damaged. Replace MAIN board Assy .

Replace Lever sensor Assy if it is not working properly.

"3.6.5 Replacing Lever Sensor"

p.3-91

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.1 Operation Status P.2-7

2.2 Troubleshooting with Error Messages VJ1324E-M-02

Table 2-4 Events and Check Items for Operation Status Messages(Continued)

No. Message Event/symptom Check item Action Reference

3 No media Displayed in the

following cases:

• When media is not set

•When printing finishes in cut media mode

Maintenance cover open

Maintenance cover is open.

1. Is media edge sensor Assy cable at the head section connected correctly?

2. Is media rear sensor Assy under media guide R connected correctly?

3. Check sensor sensitivity from "Sen7: Edge AD" of selfdiagnosis function.

4. CR board Assy may be damaged. Replace CR board Assy .

5. Check presence of media from "Sen8: Rear AD" of selfdiagnosis function.

6. CR_FFC may be damaged. Replace CR_FFC.

7. MAIN board Assy may be damaged. Replace MAIN board Assy .

1. Is the maintenance cover open? Close maintenance cover. Operation Manual

2. Is maintenance cover sensor Assy loose? Tighten the screws of maintenance cover sensor Assy

3. Is the cable of maintenance cover sensor Assy securely connected?

Securely connect it to CR board Assy connector.

Securely connect it to MAIN board Assy connector.

Replace P_Edge sensor Assy .

When "No media" is displayed even if media is set, replace P_Rear sensor Assy .

Securely connect the cable of maintenance cover sensor Assy to MAIN board Assy.

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.16 Replacing P_EDGE

Sensor Assy" p.3-135

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.11.3 Replacing CR_FFC"

p.3-154

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.3.3 Replacing Cover Switch

Assy、Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

4. Is maintenance cover sensor Assy damaged? Replace maintenance cover sensor Assy .

2.2.1 Operation Status P.2-8

2.2 Troubleshooting with Error Messages VJ1324E-M-02

2.2.2 Errors with Message

This section describes the contents of errors with messages as well as the check items and recovery actions. These messages are displayed when an abnormal condition occurs while the machine is running.

Upon an occurrence of an error with message, the machine stops its operation at the same time. The error can be cancelled by removing the error causes. After that, the machine will restart its operation.

No. Message Event/

symptom

1 Media detection

error

Media detection failed

Check item Action Reference

1. Is media edge sensor Assy cable at head connected correctly? Securely connect it to CR board Assy connector.

2. Is media rear sensor Assy under media guide R connected correctly?

3. Check sensor sensitivity from "Sen8:Edge AD" of selfdiagnosis function.

4. Is CR_FFC cable inserted obliquely? Securely connect to MAIN board Assy and CR board

5. CR_FFC may be damaged. Replace CR_FFC.

6. CR board Assy may be damaged. Replace CR board Assy .

7. Check presence of media from "Sen7:Rear AD" of selfdiagnosis function.

8. MAIN board Assy may be damaged. Replace MAIN board Assy .

Securely connect it to MAIN board Assy connector.

Replace P_Edge sensor Assy .

Assy

When "No media" is displayed even if media is set, replace P_Rear sensor.

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.16 Replacing P_EDGE

Sensor Assy" p.3-135

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.11.3 Replacing CR_FFC"

p.3-154

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.2 Errors with Message P.2-9

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

Media skew error

3 Remove media Displayed if lever

Media is running obliquely.

is raised during printing or cutting media and then lowered without removing media.

Check item Action Reference

1. Set media again and check reappearance. If this error is caused by user's inappropriate media

setting, instruct correct media setting procedure.

2. Is suction fan judged as normal when checked through "Test: Fan" of self-diagnosis function?

Check the connection of following MAIN

・

board Assy connectors.

• Suction fan relay Assy ： J27

• Replace cable of suction fan that does not operate normally.

• Replace suction fan Assy .

3. Is shielding material secured at specified position? Remount it at specified position.

4. Check pressure lever operation. Apply grease (G501) to pressure cam and make adjustment.

1. Does the same message appear if turning machine OFF and

turn it ON again?

2. Is pressure lever detected as normal when checked through

"Sen: Lever" of self-diagnosis function?

3. Check contact of lever sensor Assy . •

If the message appears, refer to the action in check item No. 2.

Check that LCD monitor does not display up/down as chattering when slowly raising/lowering pressure lever.

Reconnect MAIN board Assy connector J

15.

• If LCD displays as chattering, sensor may

be damaged. Replace lever sensor Assy .

―

"3.10.1 Replacing Adsorption

FAN" p.3-149

－

"7.5 Lubrication/Bonding" p.7-

―

"5.5.4 Sensor Menu" p.5-12

"3.4.11 Replacing JUNCTION

Board Assy" p.3-51

"3.6.5 Replacing Lever Sensor"

p.3-91

4. Is media rear sensor Assy under media guide R connected

correctly?

5. Check presence of media from "Sen: Rear AD" of self-

diagnosis function.

6. MAIN board Assy may be damaged. Replace MAIN board Assy .

Securely connect it to MAIN board Assy connector J26.

When "No media" is displayed even if media is set, replace P_Rear sensor Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.2 Errors with Message P.2-10

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

Media cut error Even though

cutting operation is performed, media is not cut off.

Check item Action Reference

1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. Operation Manual

2. Is cutter cap securely installed? Reinstall cutter cap securely. Operation Manual

3. Check cutter sliding up/down operation.

4. When setting cutter, lower cutter with finger and check that

cutter rises to upper end only by spring force.

5. When setting cutter after removing cutter spring, does cutter

lower to lower end by its own weight?

6. Check if solenoid goes up/down from "Life: Cutter"

of self-diagnosis function.

a) Goes up/down: Check the position where cutter goes down to cutter groove.

b) Does not go up/down:

• When it does not rise:

Refer to action in check item No. 4.

• When it rises:

Refer to action in check item No. 5.

• When it lowers:

Cutter spring may be defective. Replace cutter spring referring to exploded views.

• When it does not lower:

Cutter may be defective. Replace cutter.

• OK:

Cutter has reached the end of life or be damaged. Replace cutter with new one.

• NG:

Adjust cutter holder position.

Connector may be poorly connected. Check the connection of following connectors.

―

"3.7.15 Replacing Cutter

Solenoid Assy, Cutter Solenoid

Spring Assy" p.3-133

Operation Manual

"3.7.15 Replacing Cutter Solenoid Assy, Cutter Solenoid Spring Assy" p.3-133

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

7. CR_FFC may be broken, solenoid Assy may be defective, or each board Assy may be defective.

If solenoid goes up/down, replace CR_FFC.

"3.11.3 Replacing CR_FFC"

p.3-154

a) Replace CR_FFC with new one.

2.2.2 Errors with Message P.2-11

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

Media cut error Even though

cutting operation is performed, media is not cut off.

Check item Action Reference

b) Replace solenoid Assy with new one. (Check by connecting connectors directly)

c) Replace CR board Assy .

d) Replace MAIN board Assy .

If solenoid goes up/down, replace solenoid Assy .

After replacement, adjust sensor reflection amount from "Sen: Edge AD" of "Test: Sensor" of selfdiagnosis function.

Before replacing MAIN board, back up parameters and recover to new MAIN board Assy . Then start operation check.

"3.7.15 Replacing Cutter

Solenoid Assy, Cutter Solenoid

Spring Assy" p.3-133

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.2 Errors with Message P.2-12

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

41.[KCMY] Ink Near End

2. [KCMY] Ink End

The ink color that is/are subject to this caution is/are displayed in the [ ].

5[KCMY]

No Cartridge

1. Ink is running short. Printing is possible.

2. Ink has run out. Any printing operation stops immediately.

Cartridge is not installed.

Check item Action Reference

1. Check which cartridge has no ink from "Sen: Ink NOT" of self-diagnosis function.

2. Check contact of the ink sensor Assy . Reconnect following connectors.

3. For the ink color that is displayed as "Ink Near End" or "Ink End", switch ink sensor Assy connector with that of normally displayed ink color.

Remove all cartridges and lightly push the black resin lever of ink sensor Assy (K, C, M, Y) to check that the display of "Sen: Ink NOT" changes.

connector18(K)

•

connectorJ9(C)

•

• connectorJ10(M)

connectorJ11(Y)

•

• If ink color display changes after replacing connector: Ink sensor Assy is damaged. Replace ink sensor Assy .

• If ink color display does not change after replacing connector: MAIN board Assy may be damaged.Replace MAIN board Assy .

1. Turn machine OFF. Turn it ON again and check if the same message appears.

If message appears: Refer to action in check item No.

"5.5.4 Sensor Menu" p.5-12

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.9.1 Replacing Cartridge

Holder Assy" p.3-146

"3.4.4 Replacing MAIN Board

Assy" p.3-42

―

2. Check presence of ink cartridge from "Sen: Ink NOT" of selfdiagnosis function.

3. Check contact of ink sensor Assy connector.

4. For the ink color that is displayed as "No cartridge", switch ink sensor Assy connector with that of normally displayed ink color.

Remove all cartridges and lightly push the switch of ink NOT sensor Assy (K, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of "Sen: Ink NOT" changes.

Reconnect following connectors.

• connector 15(K)

• connector J6(C)

• connector J7(M)

• connector J8(Y)

If ink color displayed as "No cartridge" changes after replacing connector:

Ink sensor Assy is damaged. Replace ink

"5.5.4 Sensor Menu" p.5-12

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.9.1 Replacing Cartridge

Holder Assy" p.3-146

sensor Assy .

2.2.2 Errors with Message P.2-13

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

Check item Action Reference

symptom

6Life Times

[Head]

7Life Times [PF

Motor]

8 Life Times [CR

Motor]

9Life Times

[Pump]

The operational life of Print head has almost expired.

The operational life of PF motor has almost expired.

The operational life of CR motor has almost expired.

The operational life of Pump has almost expired.

Check the condition of Head. Replace Head as necessary. Clear the counter after

The operational life of PF motor has almost expired. Replace PF motor as necessary.

Check the condition of CR motor. Replace CR motor as necessary. Clear the counter

Check the condition of Pump. Replace Pump as necessary. Clear the counter after

NOTE

• The square bracket pair in an error message indicates the applicable ink color.

• If no ink and no cartridge occur at the same time, no cartridge message has priority to be displayed.

replacing it.

after replacing it.

replacing it.

Clear the counter after

"3.7.6 Replacing Print Head"

p.3-106

"3.5.1 Replace PF Motor Assy"

p.3-61

"3.6.1 Replacing CR Motor

Assy" p.3-86

"3.8.1 Replacing Maintenance

Assy" p.3-138

2.2.2 Errors with Message P.2-14

2.2 Troubleshooting with Error Messages VJ1324E-M-02

2.2.3 Errors Requiring Reboot

This section describes the contents of reboot-requiring errors as well as the check items and recovery actions. These errors are issued when any of the following critical problems occur.

• Obstacle that prevents the machine's operation

• Damage of electric circuits (Boards, Motors, Sensors)

• Abnormal operation of control programs

When any of the above conditions occur, the machine follows the steps shown below before stopping its operation.

1. Turn OFF the driving system power automatically.

2. Flash all lamps on Operation panel and generate intermittent audible alarm.

3. Display the applicable error message on the LCD.

The error can be cancelled by removing the error causes and restarting the machine.

(1) CPU system serious error

No. Message Event/

symptom

1 E 016Interrupt

［00］

2 E016 TLB Modif

[01]

Interruption exception error: An anomaly is detected during interruption process.

Command border exception/TLB exception (load or command fetch) error: An anomaly is detected in command border. Or TLB exception is detected while loading data or fetching data.

Check item Action Reference

1. Check AC power supply and printer peripherals.

2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check.

3. Check the serial number of the printer.

4. MAIN board Assy may be damaged.

• Replace MAIN board Assy . Operation Manual

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-15

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

3 E 016 TLB-L/1

［02］

4 E 016 TLB-S

［03］

5 E 016 AddErr-L/l

［04］

Data border exception/TLB exception (store) error: An anomaly is detected in data border. Or TLB exception is detected while storing data.

Address exception error (load or command fetch): Address error is detected while loading or fetching command.

Check item Action Reference

1. Check AC power supply and printer peripherals.

2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check.

3. Check the serial number of the printer.

4. MAIN board Assy may be damaged.

• Replace MAIN board Assy . Operation Manual

"3.4.4 Replacing MAIN Board

Assy" p.3-42

6 E 016 AddErr-S

［05］

Address exception error (store): An address error is detected while escaping.

2.2.3 Errors Requiring Reboot P.2-16

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

7 E 016 BUS Err-L

［06］

8 E 016 BusErr-L/S

［07］

9 E 016SystemCall

［08］

Pass exception error (command fetch): Address error is detected while loading or storing command.

Bus exception error (load or store): Bus error is detected while loading or storing command.

System call exception error: An anomaly is detected in system call.

Check item Action Reference

1. Check the serial number of the printer.

2. MAIN board Assy may be damaged.

1. Check AC power supply and printer peripherals.

2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check.

3. Check the serial number of the printer.

4. MAIN board Assy may be damaged.

• Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

10 E016 BreakPoint

[09]

11 E 016 Reserved

［10］

12 E 016 Copro

［11］

Break point exception error: An anomaly is detected in break point.

Reserved command exception error: An anomaly is detected in reserved command.

Coprocessor disabled exception error: An anomaly is detected in coprocessor .

2.2.3 Errors Requiring Reboot P.2-17

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Event/

symptom

13 E 016 Overflow

［12］

14 E 016 Trap

［13］

15 E 016 Floating

［15］

16 E 016 WatchDog

［32］

Arithmetic overflow exception error: Overflow is detected.

Floating decimal point exception error: An anomaly is detected in floating decimal point.

Watchdog timeout exception error: A time-out is detected in Watchdog.

Check item Action Reference

1. Check AC power supply and printer peripherals.

2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check.

3. Check the serial number of the printer.

4. MAIN board Assy may be damaged.

• Contact your local MUTOH dealer.

• Replace MAIN board Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

17 E 016 Abort Err

［33］

18 E016 Flash

Rom[35]

19 E016 Exception

Err [XX]

Abort error: Abort is detected.

The content of flash ROM may be destroyed.

EXC error (undefined) other than the above has occured. XX stands for a number.

2.2.3 Errors Requiring Reboot P.2-18

2.2 Troubleshooting with Error Messages VJ1324E-M-02

T I P

For the PC settings, refer to your PC's operation manual.

2.2.3 Errors Requiring Reboot P.2-19

2.2 Troubleshooting with Error Messages VJ1324E-M-02

(2) Mechanical Serious Errors

No. Message Symptoms Check Item Action Reference

1 E 065Err

PF motor

Abnormal condition in PF

motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is

large.

1. Check error history from "Test: Record" of self-

diagnosis function.

2. Set the number of endurance running cycles to 50 or more from "Life: PF motor" of self-diagnosis function, and check if "PF motor error" occurs.

3. Check "Encoder: PF" from "Test: Encoder" of selfdiagnosis function.

Check the connection of the following MAIN board Assy connectors:

• PF motor cable Assy connector

• PF encoder Assy connector

If NG, check the connection of MAIN board Assy connector.

4. Is the area around PF encoder contaminated? Clean around PF encoder.

Replace PF encoder if it is damaged.

5. Check if MAIN Power Board normally supplies DC24V.

Replace the power board Assy if it is damaged.

6. PF motor Assy may be damaged. Replace PF motor Assy .

7. MAIN board Assy may be defective. Replace MAIN board Assy .

"5.5.9 Record Menu" p.5-18

"5.12 Endurance Running

Menu" p.5-71

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.5.3 Replacing PF Encoder

Assy" p.3-65

"3.4.10 Replacing Power Board

Assy" p.3-50

"3.5.1 Replace PF Motor Assy"

p.3-61

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-20

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

2 E 067Err

PF encoder

Abnormal condition in media feed amount (Xaxis) during printer operation. Displayed if there is no feedback from encoder.

1. Check error history from "Test7: Record" of self-

diagnosis function.

2. Set the number of endurance running cycles to 50 or more from "Life: PF motor" of self-diagnosis function, and check if "PF encoder error" occurs.

3. Check "Encoder: PF" from "Test5: Encoder" of selfdiagnosis function.

Check the connection of the following MAIN board Assy connectors:

• PF motor cable Assy connector

• PF encoder Assy connector

If NG, check the connection of MAIN board Assy connector.

4. Is the area around PF encoder contaminated? Clean around PF encoder.

Replace PF encoder if it is damaged.

5. Check if MAIN Power Board normally supplies DC24V.

Replace the power board Assy if it is damaged.

6. PF motor Assy may be damaged. Replace PF motor Assy .

7. MAIN board Assy may be defective. Replace MAIN board Assy .

"5.5.9 Record Menu" p.5-18

"5.12 Endurance Running

Menu" p.5-71

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.5.4 Sensor Menu" p.5-12 "3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.5.3 Replacing PF Encoder

Assy" p.3-65

"3.4.10 Replacing Power Board

Assy" p.3-50

"3.5.1 Replace PF Motor Assy"

p.3-61

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-21

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

E069 Err PF Timeout

An anomaly is detected in media feed amount (Xaxis) during printer operation. Displayed when Grid roller has not reached the designated position.

1. Check error history from "Test7: Record" of self-

- "5.5.9 Record Menu" p.5-18

diagnosis function.

2. Set the number of endurance running cycles to 50 or more from "Life2: PF motor" of self-diagnosis function, and check if "PF motor Timeout" occurs.

Check the connection of following MAIN board Assy connectors.

• PF motor cable Assy connector

• PF encoder Assy connector

Replace the power board Assy if it is damaged.

3. Check "Encoder: PF" from "Test5: Encoder" of selfdiagnosis function.

4. Check if MAIN Power Board normally supplies DC24V.

If NG, check the connection of MAIN board Assy connector.

Replace the power board Assy if it is damaged.

5. PF motor Assy may be defective. Replace PF motor Assy .

6. MAIN board Assy may be defective. Replace MAIN board Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.12 Endurance Running

Menu" p.5-71

"5.5.4 Sensor Menu" p.5-12 "3.4.10 Replacing Power Board

Assy" p.3-50

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.10 Replacing Power Board

Assy" p.3-50

"3.5.1 Replace PF Motor Assy"

p.3-61

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-22

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

E071 Err PF Current

E073 Err PF2 Current

An overload condition is detected in PF motor (X-axis) during printer operation.

Check error history from "Test7: Record" of self-

diagnosis function.

2. Set the number of endurance running cycles to 50 or more from "Life2: PF motor" of self-diagnosis function, and check if "PF motor Timeout" occurs.

Check the connection of following MAIN board Assy connectors.

• PF motor cable Assy connector

• PF encoder Assy connector

Replace the power board Assy if it is damaged.

Check "Encoder: PF" from "Test5: Encoder" of self-

diagnosis function.

4. Check if MAIN Power Board normally supplies DC24V.

If NG, check the connection of MAIN board Assy connector.

Replace the power board Assy if it is damaged.

5. PF motor Assy may be defective. Replace PF motor Assy .

6. MAIN board Assy may be defective. Replace MAIN board Assy .

"5.5.9 Record Menu" p.5-18

"5.12 Endurance Running

Menu" p.5-71

"5.5.4 Sensor Menu" p.5-12

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.10 Replacing Power Board

Assy" p.3-50

"3.5.1 Replace PF Motor Assy"

p.3-61

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-23

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

5 E066 Err

CR Motor

An anomaly is detected in CR motor (Y-axis) during printer operation.

1. Check error history from "Test7: Record" of self-

diagnosis function.

2. Move carriage in both directions while the printer is

turned off, and check if there is any position where carriage does not move smoothly.

Set the number of endurance running cycles to 50 or

more from "Life1: CR motor" of self-diagnosis function, and check if "CR motor error" occurs.

4. Check if T fence is contaminated or worn out.

Clean and lubricate CR rail roller guide.

• Check the connection of following connectors.

MAIN board:

• CR motor relay Assy

• CR_FFC

CR board:

• CR_FFC

• If grease or dust collect: Wipe fence with a dry cloth.

• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.

• If contamination or deposit is too heavy: Replace T fence.

"5.5.9 Record Menu" p.5-18

"7.5 Lubrication/Bonding" p.7-

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.5.9 Record Menu" p.5-18 "3.7.4 Replacing CR Board

Assy" p.3-101

"3.6.7 Replacing T Fence, T

Fence Spring Assy" p.3-93

5. Check "Encoder: CR" from "Check: Test” -"Test5: Encoder" of self-diagnosis function.

If NG: a) Check the following cable connection:

"3.7.4 Replacing CR Board

Assy" p.3-101

• CR board Assy . b) Replace the following parts:

•T fence

"3.11.3 Replacing CR_FFC"

p.3-154

• CR motor Assy

• CR board Assy

• CR_FFC

2.2.3 Errors Requiring Reboot P.2-24

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

6 E068 Err CR

Encoder

Displayed when there is a big difference between motor command value and feedback from encoder.

1. Check error history from "Test7: Record" of self-

diagnosis function.

2. Move carriage in both directions while the printer is

Clean and lubricate CR rail roller guide. turned off, and check if there is any position where carriage does not move smoothly.

3. Set the number of endurance running cycles to 50 or more from "Life 1: CR motor" of self-diagnosis function, and check if "Y encoder error" occurs.

• Check the connection of following connectors.

MAIN board:

• CR motor relay Assy

• CR_FFC

CR board:

• CR_FFC connector

4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth.

• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.

• If contamination or deposit is too heavy:

Replace T fence.

5. Check "Encoder: CR" from "Check: Test” -"Test5: Encoder" of self-diagnosis function.

If NG: a) Check the following cable connection:

• CR board Assy connector. b) Replace the following parts:

•T fence

• CR motor Assy

• CR board Assy

• CR_FFC

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.12 Endurance Running

Menu" p.5-71

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.6.7 Replacing T Fence, T

Fence Spring Assy" p.3-93

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.11.3 Replacing CR_FFC"

p.3-154

2.2.3 Errors Requiring Reboot P.2-25

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

7 E070 Err CR

Timeout

A timeout is detected in the Head shift amount (Y-axis) during printer operation. Displayed when Carriage has not reached the designated position.

1. Check error history from "Test: Record" of self-

diagnosis function.

2. Move carriage in both directions while the printer is

Clean and lubricate CR rail roller guide. turned off, and check if there is any position where carriage does not move smoothly.

3. Set the number of endurance running cycles to 50 or more from "Life1 : CR motor" of self-diagnosis function, and check if "CR time out" occurs.

• Check the connection of following connectors.

MAIN board:

• CR motor relay Assy

• CR_FFC

CR board:

• CR_FFC connector

4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth.

• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.

• If contamination or deposit is too heavy:

Replace T fence.

5. Check "Encoder: CR" from "Check: Test” -"Test5: Encoder" of self-diagnosis function.

If NG: a) Check the following cable connection:

• CR board Assy connector. b) Replace the following parts:

•T fence

• CR motor Assy

• CR board Assy

• CR_FFC

"5.5.9 Record Menu" p.5-18

"7.5 Lubrication/Bonding" p.7-

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.12 Endurance Running

Menu" p.5-71

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.6.7 Replacing T Fence, T

Fence Spring Assy" p.3-93

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.11.3 Replacing CR_FFC"

p.3-154

6. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-26

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

8 E072 Err

CR Current E074 Err CR2 Current E092 Err CR Over Load

An overload condition is detected in CR motor (Y-axis) during printer operation.

1. Check error history from "Test: Record" of self-

diagnosis function.

2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly.

3. Set the number of endurance running cycles to 50 or more from "Life1 : CR motor" of self-diagnosis function, and check if "CR Current" or “CR2 current” occurs.

4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe T fence with a

5. Check "Encoder: CR" from "Check: Test” -"Test5: Encoder" of self-diagnosis function.

Clean and lubricate CR rail roller guide. "7.5 Lubrication/Bonding" p.7-

• Check the connection of the following connectors.

MAIN Board Assy ：

• CR motor relay Assy connector

• CR_FFC connectors

CR board Assy ：

• CR_FFC connectors

dry cloth.

• If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent.

• If contamination or deposit is too heavy: Replace T fence.

When failed: a)Check the connection of the following locations.

• CR board Assy connector

b) Replace the following parts.

• Ｔ Fence

• CR Motor Assy

• CR Board Assy

• CR_FFC

"5.5.9 Record Menu" p.5-18

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.12 Endurance Running

Menu" p.5-71

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.6.7 Replacing T Fence, T

Fence Spring Assy" p.3-93

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.11.3 Replacing CR_FFC"

p.3-154

9 E081 Err

CR Origin

CR_HP cannot be detected.

1. Check CR origin sensor in “Sen.: CR Origin” in the selfdiagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.)

2. CR origin sensor may be damaged. Replace CR origin sensor. "3.6.3 Replacing CR_HP

3. MAIN board Assy may be damaged. Replace MAIN board Assy "3.4.4 Replacing MAIN Board

Check the connection of CR origin sensor relay Assy connector.

"5.5.4 Sensor Menu" p.5-12

sensor" p.3-89

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-27

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

E075 Err Head cable

E076 Err Pre heat

E076 Err Plt. heat

E078 Err After Heat

An anomaly is detected in Pre heater system (Thermistor, Heater).

An anomaly is detected in Platen heater system (Thermistor, Heater).

An anomaly is detected in After heater system (Thermistor, Heater).

Head FFC may be malfunctioning. 1. Check the connection of head FFC.

2. Replace head FFC.

3. Replace print head.

1. Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged.

1. Check the connection of the communication cable.

2. Replace the communication cable.

3. Replace Heater CONT board Assy.

"3.7.10 Replacing Head FFC"

p.3-124

"3.7.6 Replacing Print Head"

p.3-106

“Operation Manual”

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"3.4.8 Replacing HEATER

RELAY Board Assy" p.3-47

2.2.3 Errors Requiring Reboot P.2-28

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

E079 Err Commu.

E080 Err Junction

E081 Err CR Origin

E082 Err Wiper Sns.

An anomaly is detected in serial communication between JUNCTION board and controller board during printer operation.

CR_HP cannot be detected.

An anomaly is detected in Wiper sensor.

1. The communication cable may be malfunctioning.

2. Heater CONT board Assy may be malfunctioning.

3. F/W on Heater controller board maybe malfunctioning.

4. MAIN board Assy may be malfunctioning.

1. The communication cable may be malfunctioning.

2. F/W on Heater controller board maybe

malfunctioning.

3. Junction board may be malfunctioning.

4. Heater controller board may be malfunctioning.

1. Check CR origin sensor in “Sen.1: CR Origin” in the selfdiagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.)

2. CR origin sensor may be damaged.

3. Replace CR_ORG Sensor Assy.

4. MAIN board Assy may be damaged.

Wiper sensor Assy and MAIN board Assy may be malfunctioning. 1. Check the connection of the connector of Wiper

1. Check the connection of the communication cable.

2. Replace the communication cable.

3. Replace Heater CONT board Assy.

4. Replace MAIN board Assy .

1. Check the connection of the communication cable.

2. Replace the communication cable.

3. Replace Junction Board Assy.

4. Replace Heater CONT board Assy.

Check connection of CR origin sensor cable Assy connector.

oriting point sensor relay Assy .

2. Replace Wiper oriting point sensor relay Assy .

3. Replace Wiper oriting sensor Assy .

4. Replace MAIN board Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"4.3 Working with MUTOH

Service Assistance Software" p.4-4

"3.4.11 Replacing JUNCTION

Board Assy" p.3-51

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"3.6.4 Replacing CR Origin

Sensor Cable Assy" p.3-90

"3.6.3 Replacing CR_HP

sensor" p.3-89

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.8.5 Replacing Wiper Assy"

p.3-144

"3.8.6 Replacing Wiper Origin

Sensor Cable Assy" p.3-145

"3.4.4 Replacing MAIN Board

Assy" p.3-42

18 E085 error

Head overheat

19 E 087 error

Head transistor Th.

Abnormal condition in the head driver.

Abnormal condition in head transistor.

Print head or head_FFC may be malfunctioning. 1. Replace head_FFC.

2. Replace the print head.

The temperature of head transister on MAIN board or thermistor sensor may be malfunctioning.

Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

"3.7.10 Replacing Head FFC"

p.3-124

"3.7.6 Replacing Print Head"

p.3-106

Assy" p.3-42

2.2.3 Errors Requiring Reboot P.2-29

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

20 E090 Err

Heater Volt.

21 E093 Err

Control Ver

22 E097 Err

NVRAM.

23 E140Err

Pre heat Th.

24 E141Err

Platen heat Th.

Displayed when voltage exceeds the threshold level of 200V start up even though the printer was started with the voltage of 100V on HEATER CONT board Assy .

Controller F/W may be malfunction.

An anomaly is detected in NVRAM.

An anomaly is detected in Pre Tthermistor.

An anomaly is detected in Platen Tthermistor.

• Input voltage from AC inlet or HEATER CONTROL board Assy may be malfunctioning.

1. Controller F/W version may be malfunction.

2. HEATER CONT board Assy may be malfunction.

MAIN board Assy may be malfunctioning. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

1. Thermistor connector may be malfunctioning.

2. Thermistor may be disconnecting.

3. HEATER CONT board Assy may be malfunctioning.

1. Connect two power cables(for MAIN and for HEATER) to separate outlets.

2. Check the connection of HEATER CONT board Assy.

3. Replace HEATER CONT board Assy .

1. Replace HEATER CONT board Assy. "3.4.7 Replacing HEATER

1. Make sure to connect thermistor connector securely.

2. Repace Themistor.

3. Replace HEATER CONT board Assy.

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

Assy" p.3-42

"3.4.7 Replacing HEATER CONT Board Assy" p.346 "3.5.6 Replacing Heater Section" p.3-71

25 E142Err

After heat Th.

An anomaly is detected in After Tthermistor.

2.2.3 Errors Requiring Reboot P.2-30

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

26 E144 Err

Serial WR

27 E145 Err

Serial RD

28 E146Err

Serial AD Cable1

29 E147Err

Serial AD Cable2

Failure is detected during serial communication writing between MAIN board Assy and CR board Assy .

Failure is detected during serial communication reading between MAIN board Assy and CR board Assy .

An anomaly is detected in Serial communication between MAIN board Assy and CR board Assy.

1. CR FFC’s connection may be faulty or it may be damaged.

2. CR board Assy may be malfunctioning.

3. MAIN board Assy may be malfunctioning.

1. Restart the printer to see if the same error still occurs.

2. Check the connection of CR FFC.

3. Replace CR FFC.

4. Replace CR board Assy .

5. Replace MAIN board Assy .

"3.11.3 Replacing CR_FFC"

p.3-154

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

30 E148 Err

Serial Comp

A data read in by serial communication between MAIN board Assy and CR board Assy is different from the required one.

1. CR FFC’s connection may be faulty or it may be damaged.

2. CR board Assy may be malfunctioning.

3. MAIN board Assy may be malfunctioning.

1. Restart the printer to see if the same error still occurs

2. Check the connection of CR FFC.

3. Replace CR FFC.

4. Replace CR board Assy .

5. Replace MAIN board Assy .

"3.11.3 Replacing CR_FFC"

p.3-154

"3.7.4 Replacing CR Board

Assy" p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

31 E152 Err

CR Base Fuse

The power-supply from the printer to

1. The fuse of CR board Assy may be blown. 1. Replace CR board Assy. "3.7.4 Replacing CR Board

Assy" p.3-101

Colorimeter may be disconnected.

2.2.3 Errors Requiring Reboot P.2-31

2.2 Troubleshooting with Error Messages VJ1324E-M-02

2.2.4 Error Messages During File Transmission

This section describes the error messages displayed when sending backup parameters and firmware using dedicated online software, as well as their recovery actions.

Table 2-5 Error Messages During File Transmission (Continued)

No. Message Symptoms Check Item Action Reference

1 Transfer failed

Data format error

2 Transfer failed

Aborted by the HOST

3 Transfer failed

Data timeout

4 Transfer failed

Check-sum error

5 Transfer failed

Wrong size xxxxxxxx

6 Transfer failed

Incompatible F/W

7 Transfer failed

Flash erase error

8 Transfer failed

Flash write error

9 Transfer failed

Flash compare error

Firmware data format is wrong.

The cancel button on the computer is clicked.

A communication time-out is detected.

File checksum error is detected.

Received wrongsized data.

Incompatible firmware is detected.

ROM erase error is detected.

ROM writing error is detected.

ROM comparing error is detected.

Check if the transferred firmware was the correct file. After checking, reinstall the firmware. "4.3 Working with MUTOH

Service Assistance Software" p.4-4

- Retransfer the firmware.

Check the connection between the printer and computer. After solving the problem, retransfer the firmware.

- 1. Retransfer the firmware.

2. If this does not solve the problem, check if the transferred firmware was the correct file.

Check if the program file is correct. After checking, retransfer the data.

Check if the program file is correct. After checking, reinstall the firmware.

MAIN Board may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

MAIN Board may be damaged.

10 Transfer failed

Unknown Flash size

11 Internal Error

Memory Exhausted

FROM with unknown written method is detected.

No memory area is available.

This should not normally happen. FROM may be damaged.

This should not normally happen. SODIMM may be damaged.

• Replace SODIMM.

• Replace MAIN board Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.2.4 Error Messages During File Transmission P.2-32

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

12 Transfer failed

Block replay timeout

13 Transfer failed

Block replay error xx

14 Transfer failed

Final reply timeout

15 Transfer failed

Final reply error xx

16 Boot Transfer

failed Opening seq. failed

Block reply timeout is detected during system code transfer.

Received invalid value by block reply during system code transfer.

Final reply timeout is detected during system code transfer.

Received invalid value by final reply during system code transfer.

Opening sequence of boot code transfer failed.

Check the connection between HEATER CONT board Assy and MAIN board Assy .

• Check the connection between HEATER CONT board Assy and MAIN board Assy .

• Check if the green LED is on HEATER CONT board Assy is on.

• Check if the red LED is on HEATER CONT board Assy is blinking.

• Reconnect HEATER CONTROL board and MAIN board Assy .

• Replace the cable connecting HEATER CONT board Assy and MAIN board Assy .

•Replace HEATER CONT board Assy.

• Replace MAIN board Assy .

• Reconnect HEATER CONT board Assy and MAIN board Assy . Or replace the cable connecting HEATER CONT board Assy and MAIN board Assy .

• If the green LED is still off after turning on the power, replace HEATER CONT board Assy .

• If the red LED is blinking and there is no problem on the connection between HEATER CONT board Assy and MAIN board Assy , reinstall the firmware.

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"4.3 Working with MUTOH

Service Assistance Software" p.4-4

2.2.4 Error Messages During File Transmission P.2-33

2.2 Troubleshooting with Error Messages VJ1324E-M-02

No. Message Symptoms Check Item Action Reference

17 Boot Transfer

failed 55-AA Timeout

18 Boot Transfer

failed 55-AA reply error xx

19 Boot Transfer

failed End code xx

20 Boot Transfer

failed Echo timeout

21 Boot Transfer

failed Echo error xx

22 Internal error

Parameter save error

23 Transfer failed

Wrong year xxxx

24 Transfer failed

Wrong month xx

AA did not reply to the boot code transfer procedure

55.

xx replied to the boot code transfer procedure 55.

Error (xx) replied to the end of boot code transfer.

An echo of the boot code transfer procedure did not reply.

An invalid error (xx) of boot code transfer procedure replied.

Parameter writing failed.

Received wrong year data. (xxxx).

Received wrong month data. (xx).

Check the connection between HEATER CONT board Assy and MAIN board Assy .

This should not normally happen. FROM may be damaged.

SODIMM or MAIN board Assy may be damaged. • Replace SODIMM.

• Reconnect HEATER CONT board Assy and MAIN board Assy .

• Replace the cable connecting HEATER CONT board Assy and MAIN board Assy .

• Replace HEATER CONT board Assy .

• Replace MAIN board Assy .

Replace MAIN board Assy .

• Replace MAIN board Assy .

"3.4.7 Replacing HEATER

CONT Board Assy" p.3-46

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.4 Replacing MAIN Board

Assy" p.3-42

25 Transfer failed

Wrong day xx

26 Transfer failed

Wrong hour xx

27 Transfer failed

Wrong min xx

28 Transfer not

ready

Received wrong date data. (xx).

Received wrong time data. (xx).

Received wrong minute data. (xx).

Transfer is not available.

Check if the LED display on Operation panel is in standby state in Board manager mode.

Press an arbitrary button on Operation panel to set the panel display in the standby state, and then reinstall.

"4.3 Working with MUTOH

Service Assistance Software" p.4-4

2.2.4 Error Messages During File Transmission P.2-34

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3 Troubleshooting Without Error Messages

This section describes the symptoms of errors without an error message as well as the check items and recovery actions.

2.3.1 Initial Operation Problems

Table 2-6 Symptoms, Check Items and Actions for Initial Operation Problems

No. Symptoms Check Item Action Reference

1 Printer cannot be turned on 1. Is Power Cable connected? Connect Power cable securely. Operation Manual

2. Is FFC of Panel unit Assy cut or shorted out? Replace Panel FFC. "3.3.2 Replacing Panel FFC (Panel

3. Panel unit Assy may be damaged.

4. Panel unit Assy may be damaged. Replace Panel unit Assy . "3.3.1 Replacing Panel Unit" p.3-21

tape wires)" p.3-22

5. Inlet Assy may be damaged. Replace Inlet Assy .

2 LCD display malfunction 1. Check the connection of Panel FFC connector area on the Panel

unit Assy side and MAIN board Assy side.

• Is Panel FFC obliquely inserted?

2. Panel FFC may be damaged. Replace Panel FFC.

3. Is LCD monitor of Panel unit Assy damaged? Replace Panel unit Assy .

4. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

5. Power board Assy may be damaged. Replace Power board Assy . "3.4.10 Replacing Power Board

Correctly plug the following connectors again.

•Panel FFC

"3.4.15 Replacing AC Inlet、 AC

Cable Noise Filter-Fuse Assy、 Noise Filter FG_Assy" p.3-58

"3.3.1 Replacing Panel Unit" p.3-21

Assy" p.3-42

Assy" p.3-50

2.3.1 Initial Operation Problems P.2-35

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-6

No. Symptoms Check Item Action Reference

Initial ink charge does not

start

1. Is “Maintenance cover open” displayed on LCD monitor while Maintenance cover is closed?

2. Check panel FFC for proper connection at operation panel unit Assy side and MAIN board Assy side.

• Is the panel FFC inserted obliquely?

Symptoms, Check Items and Actions for Initial Operation Problems (Continued)

• Check the connection of cover sensor Assy connector.

• Replace cover sensor Assy .

Reconnect following connectors.

• MAIN board Assy

• Operation panel unit Assy

"3.3.3 Replacing Cover Switch

Assy、 Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

"3.4.4 Replacing MAIN Board

Assy" p.3-42

• Is the connector securely locked?

3. Is "Sen: Lever up" displayed on LCD with media set lever lowered?

4. Check MAIN board Assy connectors for proper connection. • Reconnect the connector.

5. Are the following self-diagnosis functions judged as normal when checked with specified cartridge securely inserted?

• Presense detection of ink from "Sen: Ink END"

• Presense detection of cartridge from "Ink NOT"

6. Is specified cartridge status judged as normal when checked through "Sen. : Ink ID" of self-diagnosis function with specified cartridge securely inserted?

Adjust lever sensor.

• Replace lever sensor Assy .

• Follow the steps for the message "[KCMY] No Cartridge".

• After adjustment/replacement, execute initial ink charge from "Adj: Input Rank" of self-diagnosis function.

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.10 Parameter Menu" p.5-59

Though initial charge has started, ink does not reach head.

Though ink reaches head, ink is not discharged from

7. MAIN board Assy may be damaged. • Replace MAIN board Assy .

• After replacement, execute initial ink charge from "Adj: Input Rank" of self-diagnosis function.

Is spring of maintenance Assy detached or damaged?

Is capping position appropriate?

• If the part is detached, remount it.

• If the part is damaged, replace maintenance Assy .

• If ink inflow is confirmed, execute initial ink charge.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.8.1 Replacing Maintenance

Assy" p.3-138

Operation Manual

head.

2.3.1 Initial Operation Problems P.2-36

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-6

No. Symptoms Check Item Action Reference

Ink is not discharged after the initial ink charge is finished.

1. Are the joint screws of the Connector Solenoid Head Assy , ink tube and cartridge pipes (K,C, M,Y) tightly screwed? Is O-ring properly installed?

2. Is there an air leakage from the shield part of the damper Assy ? • Replace Connector Solenoid Head Assy . Check if

3. Is the ink tube inside the maintenance Assy bent? • Replace maintenance Assy . Check if ink inflows

4. Does the pump motor whirl during cleaning operation? • Reconnect the connectors of MAIN board Assy .

5. Are gears damaged or poorly engaged during cleaning operation? Replace maintenance Assy . "3.8.1 Replacing Maintenance

6. When cleaning operation is performed, is the transmission gear damaged?

Symptoms, Check Items and Actions for Initial Operation Problems (Continued)

• Remove the head cover and check the Connector Solenoid Head Assy .

• Check the joint screws of ink tubes and cartridge pipes.

ink inflows by cleaning operation.

• After confirming that the ink inflows, perform the initial ink charge.

by cleaning operation.

• After confirming that the ink inflows, perform the initial ink charge.

• Replace MAIN board Assy .

"3.9.1 Replacing Cartridge Holder

Assy" p.3-146

"3.7.8 Replacing Ink Tube" p.3-116 "3.7.6 Replacing Print Head" p.3-

106

"3.7.7 Replacing Solenoid Head

Assy" p.3-111

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.4.4 Replacing MAIN Board

Assy" p.3-42

Assy" p.3-138

7. Are the ink tubes bent, have a cut, or air leakage? • Replace the damaged ink tube, perform cleaning every time you replace the tube to check if the ink inflows.

• After confirming that the ink inflows, perform the initial ink charge.

"3.7.8 Replacing Ink Tube" p.3-116

2.3.1 Initial Operation Problems P.2-37

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-6

No. Symptoms Check Item Action Reference

Ink is not discharged after the initial ink charge is finished.

8. Check the connection of the head cable connector area of CR board Assy side and the head side.

• Is head FFC inserted obliquely?

• Is it locked securely?

9. Is head FFC broken? Replace head FFC.

10. Is print head damaged? Replace print head.

11. Is CR board Assy damaged? Replace CR board Assy . "3.7.4 Replacing CR Board Assy"

12. Check the connection of the CR_FFC of CR board Assy side and the MAIN board Assy side.

• Is head FFC inserted obliquely?

• Is it locked securely?

13. Is CR_FFC broken? Replace CR_FFC. "3.11.3 Replacing CR_FFC" p.3-

Symptoms, Check Items and Actions for Initial Operation Problems (Continued)

Reconnect head FFC to the connector.

Reconnect the following connectors:

• CR board Assy connector

• MAIN board Assy connector

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.7.10 Replacing Head FFC" p.3-

124

"3.7.6 Replacing Print Head" p.3-

106

p.3-101

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

154

14. MAIN board Assy may be defective. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

7 Machine makes no operations

after turned ON.

8 After turned ON, machine

displays "Initializing" and resets itself.

9 Machine does not perform

initialization even if media is set.

1. Is "Cover open" displayed on LCD with printer cover closed? Or, is cover sensor Assy function detected as normal when checked through "Test: Sensor" of self-diagnosis function?

1. Check the connection of panel FFC of the panel unit Assy side and MAIN board Assy side.

• Is panel FFC inserted obliquely?

• Is it locked securely?

1. Is "Set Paper" displayed on LCD with pressure arm lowered? • Check MAIN board Assy connector J15.

• Check MAIN board Assy connectors J13 and J14.

• Replace cover sensor Assy .

Reconnect following connectors:

• MAIN board Assy : J33

• Panel unit Assy : J1

• Replace lever sensor Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.3.3 Replacing Cover Switch

Assy、 Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.11 Replacing JUNCTION

Board Assy" p.3-51

"3.6.5 Replacing Lever Sensor" p.3-

2.3.1 Initial Operation Problems P.2-38

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-6

No. Symptoms Check Item Action Reference

Machine does not start operation even if front cover is closed.

Machine does not stop even if front cover is

1. Is media rear sensor Assy judged as normal when checked through "Test: Sensor" of self-diagnosis function?

2. Is front cover sensor Assy judged as normal when checked through "Test: Sensor" of self-diagnosis function?

1. Is front cover sensor Assy judged as normal when checked through "Test: Sensor" of self-diagnosis function?

opened.

2. Is DC cable Assy connected correctly between power board Assy and MAIN board Assy ?

3. MAIN board Assy may be defective. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

4. Power board Assy may be defective. Replace power board Assy . "3.4.10 Replacing Power Board

Symptoms, Check Items and Actions for Initial Operation Problems (Continued)

• Check MAIN board Assy connector J26.

• Replace media rear sensor Assy .

• Check MAIN board Assy connector: J13, J14

• Replace cover sensor Assy .

• Check MAIN board Assy connector J13, J14.

• Replace cover sensor sensor Assy .

• Reconnect DC cable Assy .

• Replace DC cable Assy .

"5.5.4 Sensor Menu" p.5-12 "3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.3.3 Replacing Cover Switch

Assy、 Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.3.3 Replacing Cover Switch

Assy、 Sensor Cover L Assy, Sensor Cover R Assy" p.3-25

"3.4.10 Replacing Power Board

Assy" p.3-50

"3.4.4 Replacing MAIN Board

Assy" p.3-42

Assy" p.3-50

12 Ink cartridge cannot be

detected even if installed.

1. Are the following self-diagnosis functions detected as normal when checked with specified cartridge securely inserted?

• Presense detection of ink from "Sen14: Ink END "

• Presense detection of cartridge from "Sen.13:Ink NOT"

2. Is specified cartridge status detected as normal when checked through "Sen: Ink ID" of self-diagnosis function with specified cartridge securely inserted?

• Follow the steps for the message "[KCMY] No Cartridge".

• After adjustment/replacement, execute initial ink charge from "Adj: Input Rank" of self-diagnosis function.

"5.10 Parameter Menu" p.5-59

2.3.1 Initial Operation Problems P.2-39

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-6 Symptoms, Check Items and Actions for Initial Operation Problems (Continued)

No. Symptoms Check Item Action Reference

Operation panel accepts no inputs.

Machine prints nothing though it receives data.

1. Is operation panel cover broken or contaminated? Replace operation panel cover.

2. Check panel FFC connectors at operation panel unit Assy side and MAIN board Assy side.

• Is panel FFC inserted obliquely?

• Is it locked securely?

3. Operation panel unit Assy may be damaged. Replace panel unit Assy . "3.3.1 Replacing Panel Unit" p.3-21

4. MAIN board Assy may be malfunctioning. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

1. Refer to"2.3.6 Online Function Problems" p.2-63.

Reconnect following connectors.

• MAIN board Assy : J33

• Operation panel unit Assy : J1

－

―

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.3.1 Initial Operation Problems P.2-40

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.2 Media Feed Problems

Table 2-7 Symptoms, Check Items and Actions for Media Feed Problems

No. Symptoms Check Item Action Reference

1 Media comes off during

media set initialization or printing.

2 Media runs obliquely or

meanders during media set initialization or printing.

1. Are P_Rear sensor Assy and P_EDGE sensor Assy detected as normal when checked through "Test: Sensor" of self-diagnosis function?

2. Is suction fan run as normal when checked through "Test6: Fan" of self-diagnosis function?

• Check following connectors.

• CR board Assy : J16

• Replace P_Rear sensor Assy and media edge sensor Assy .

• Check the connection of following MAIN board Assy connectors.

• Suction fan relay Assy : J27

• Replace suction fan Assy .

• Replace cable of suction fan that does not operate normally.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

"3.10.1 Replacing Adsorption FAN"

p.3-149

2.3.2 Media Feed Problems P.2-41

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-7 Symptoms, Check Items and Actions for Media Feed Problems (Continued)

No. Symptoms Check Item Action Reference

Media wrinkles during media initialization or printing. Media tears during media

initialization or printing. Media size is not correctly detected after media

initialization.

1. Is suction fan operate normally through "Test6: Fan" of selfdiagnosis function?

2. Is shielding material secured at specified position?

3. When pressure lever is moved backward and forward, does pressure Assy move smoothly in synchronization with it?

4. Does pressure roller drag when pressure lever is raised?

5. Does media guide have large distortion or foreign objects?

6. When using roll media, are flanges attached correctly?

• Check the connection of following MAIN board Assy connectors.

• Suction fan relay Assy : J27

• Replace suction fan Assy .

• Replace cable of suction fan that does not operate normally.

Remount it at the specified position.

Lubricate pressure cam.

If pressure roller collects media dust on itself, wipe dust away using a wet soft cloth.

• If media guide collects media dust or other foreign objects on it, remove them.

• Replace media guide.

Insert flanges correctly into core pipe of media roll.

"3.10.1 Replacing Adsorption FAN"

p.3-149

"7.5 Lubrication/Bonding" p.7-7

Operation Manual

"3.2.7 Removing Paper Guide R2"

p.3-17

Operation Manual

2.3.2 Media Feed Problems P.2-42

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-7 Symptoms, Check Items and Actions for Media Feed Problems (Continued)

No. Symptoms Check Item Action Reference

Machine registers wrong media size after media set

initialization. Tracing paper and thin paper cannot be detected.

1. Is media in use a recommended one?

2. Is media rear sensor Assy and media edge Assy sensor judged as normal when checked through "Test: Sensor" of printer selfdiagnosis?

3. Check sensor reflection amount from "Sen: PaperEdge AD" of self-diagnosis function.

4. Check panel FFC connectors at operation panel unit Assy side and MAIN board Assy side.

• Is panel FFC inserted obliquely?

• Is it locked securely?

Set recommended media and check printout again. With non-authorized media, media sensor may fail to detect media correctly.

• Check the connection of following MAIN board Assy connectors.

• CR board Assy : J16

• Replace media rear sensor Assy and media edge sensor Assy .

Replace media edge sensor Assy .

Reconnect following connectors.

• MAIN board Assy : J33

• Operation panel unit Assy : J1

Operation Manual

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.10.2 Replacing P_REAR

Sensor" p.3-150

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

"3.7.16 Replacing P_EDGE Sensor

Assy" p.3-135

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

"3.4.4 Replacing MAIN Board

Assy" p.3-42

5. Panel FFC may be damaged.

6. Is operation panel unit Assy LCD damaged?

7. MAIN board Assy may be defective.

2.3.2 Media Feed Problems P.2-43

Replace panel FFC.

Replace operation panel unit Assy .

Replace MAIN board Assy .

"3.3.2 Replacing Panel FFC (Panel

tape wires)" p.3-22

"3.3.1 Replacing Panel Unit" p.3-21

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.3 Printing Problems

Table 2-8 Symptoms, Check Items and Actions for Printing Problems

No. Symptoms Check Item Action Reference

Machine cannot print sequentially.

Media feed after printing is excessive.

Missing dots in printing.

1. Printer driver may be defective.

2. Program ROM may be defective.

3. MAIN board Assy may be damaged.

1. Is media rear sensor Assy judged as normal when checked through "Test: Sensor" of self-diagnosis function?

Update printer driver.

Replace MAIN board Assy .

• Reconnect MAIN board Assy connector J26.

• Replace P_REAR sensor .

2. Program ROM may be defective. Update firmware. "4.3 Working with MUTOH Service

3. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

1. Ask the user if daily maintenance is performed. If daily maintenance is not performed, instruct him/ her to do it daily.

2. Is cleaning done adequately? Perform cleaning twice or more consecutively.

3. Is ink caked on wiper? Wiper Assy may be damaged. Replace it. "3.8.5 Replacing Wiper Assy" p.3-

4. Is ink filled in the ink tubes? Perform economy ink charge. Operation Manual

5. Print from "Check: Adjustment" -"Adj: Nozzle Check" of self-

diagnosis function.

If the nozzle check patterns are printed correctly, refer to the action in check item No. 4.

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"4.12 Rear/ Edge Sensor

Adjustment" p.4-21

Assistance Software" p.4-4

Assy" p.3-42

Operation Manual

144

"3.8.5 Replacing Wiper Assy" p.3-

144

6. Does pump motor rotate during cleaning operation?

• Reconnect MAIN board Assy connectors

• Replace maintenance Assy .

• Replace MAIN board Assy .

7. Are gears and transmission gear shaft damaged or poorly engaged

during cleaning operation?

2.3.3 Printing Problems P.2-44

Replace maintenance base Assy .

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.8.1 Replacing Maintenance

Assy" p.3-138

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Nozzle plugging or ink splash is not eliminated even after cleaning.

1. Check the wiper condition.

2. Is nozzle face wiped correctly?

3. Is nozzle face wiped/rubbed correctly?

4. Does residual ink collect on print head Assy or in nozzles?

5. Check if CR encoder Assy and

T fence contact with each other.

• Wipe the wiper surface with accessory

polynit wiper, and then perform cleaning twice consecutively.

• If wiper is sticky with ink, replace it with

a new one.

Check wiper installation condition and secure it correctly.

Clean head as follows:

1. Clean head from "Adj: Clean Head" of printer self-diagnosis.

2. Perform initial ink charge from "Adj: Input Rank".

3. Check printouts again.

• If they contact with each other, adjust CR

encoder Assy and T fence positions.

• If problem remains even after position

adjustment, replace CR board Assy and T fence.

Operation Manual

"3.8.5 Replacing Wiper Assy" p.3-

144

"5.10 Parameter Menu" p.5-59

"5.7.10 Longstore Menu" p.5-53

"5.10 Parameter Menu" p.5-59

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

6. Is ink tube in maintenance Assy bent?

• Replace maintenance Assy and check if

cleaning operation causes ink inflow.

"3.8.1 Replacing Maintenance

Assy" p.3-138

• If ink inflow is confirmed, execute initial

ink charge.

7. Is print head damaged?

8. MAIN board Assy may be damaged.

2.3.3 Printing Problems P.2-45

Replace damaged print head.

Replace MAIN board Assy .

"3.7.6 Replacing Print Head" p.3-

106

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

No printing.

Particular color is missing.

1. Check power supply voltage (DC24, DC42V).

2. Is spring of maintenance Assy detached or damaged?

3. Is CR_FFC inserted obliquely?

4. CR_FFC may be damaged.

5. Are damper Assy , ink tube and cartridge pipe joint screws (K,

C, M, Y) securely tightened? Is O-ring properly installed?

6. Does shield part of Solenoid Head Assy have air leak?

7. Is ink tube in maintenance Assy bent?

• If the part is detached, remount it.

• If the part is damaged, replace

maintenance Assy .

Reconnect MAIN board Assy connectors J7,8,9,10,11and CR board Assy connectors J1,2,3,4,5.

Replace CR_FFC Assy .

• Check Solenoid Head Assy.

• Check ink tube and cartridge pipe joint

screws.

• Replace Solenoid Head Assy and check if

cleaning operation causes ink inflow.

• If ink inflow is confirmed, execute initial

ink charge.

• Replace maintenance Assy and check if

cleaning operation causes ink inflow.

• If ink inflow is confirmed, execute initial

ink charge.

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.11.3 Replacing CR_FFC" p.3-

154

"3.7.6 Replacing Print Head" p.3-

106

"3.9.1 Replacing Cartridge Holder

Assy" p.3-146

"3.8.1 Replacing Maintenance

Assy" p.3-138

8. Does ink tube have bend, scratch, or leak?

• Replace damaged ink tube and check if

"3.7.8 Replacing Ink Tube" p.3-116

cleaning operation causes ink inflow after each replacement.

• If ink inflow is confirmed, execute initial

ink charge.

2.3.3 Printing Problems P.2-46

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

No printing.

Particular color is missing.

9. Are the following self-diagnosis functions detected as normal

when checked with specified cartridge securely inserted?

• Detection of presence of ink from "Sen: Ink END"

• Detection of presence of cartridge from "Ink NOT"

10. Is ink tube in maintenance Assy bent? • Replace maintenance Assy and check if cleaning

11. Does pump motor rotate during cleaning operation? • Reconnect connector of Pump Motor Assy.

12. When cleaning operation is performed, does transmission gear

rotate properly?

13. When cleaning operation is performed, is transmission gear shaft

damaged?

14. Check head FFC connectors at CR board Assy side and

• After adjustment/replacement, execute initial ink

charge from "Adj: Input Rank" of self-diagnosis function.

operation causes ink inflow.

• If ink inflow is confirmed, execute initial ink

charge.

• Replace pump.

• Replace MAIN board Assy .

Replace maintenance Assy . "3.8.1 Replacing Maintenance

Reconnect head FFC.

print head Assy side.

• Is head FFC inserted obliquely?

• Is it locked securely?

15. Is print head damaged? Replace damaged print head.

"5.10 Parameter Menu" p.5-59

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.7.6 Replacing Print Head" p.3-

106

16. CR board Assy may be defective. Replace CR board Assy .

17. MAIN board Assy may be damaged. Replace MAIN board Assy .

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

2.3.3 Printing Problems P.2-47

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

6 Machine outputs all

black printing.

Blocky printing quality. Blocky image printing. CR line seems dotted. White or black lines appear.

1. Check the connection of head FFC connectors on CR board Assy

side and print head side.

• Is head cable inserted obliquely?

Reconnect head FFC.

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

• Is it locked securely?

2. Is CR_FFC inserted obliquely?

Reconnect MAIN board Assy connectors J7,8,9,10,11, and CR board Assy connectors J1,2,3,4,5.

3. CR_FFC Assy may be damaged. Replace CR_FFC Assy . "3.11.3 Replacing CR_FFC" p.3-

4. Is print head damaged? Replace damaged print head Assy . "3.7.6 Replacing Print Head" p.3-

5. CR board Assy may be malfunctioning. Replace CR board Assy . "3.7.4 Replacing CR Board Assy"

6. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

1. Is working environment appropriate? Use machine under specified environment.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.4 Replacing CR Board Assy"

p.3-101

154

106

p.3-101

Assy" p.3-42

"9.5 Choosing a Place for the

Printer" p.9-4

2. Have you started printing immediately after initial charge?

Printing just after initial charge may cause

Operation Manual

following symptoms.

• Printed line blurs.

• White lines appear.

In such cases, perform cleaning two or three times and check printout again. If symptoms remain even after cleaning, leave machine unused for 1 hour or more. Then perform cleaning again and check printout.

2.3.3 Printing Problems P.2-48

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Blocky printing

quality. Blocky image printing. CR line seems dotted. White or black lines appear.

3. Is suction fan run as normal when checked through "Test6: Fan"

of self-diagnosis function?

4. Is shielding material secured at specified position?

5. If the media in problem is roll media, does scroller rotate evenly?

6. Is PF belt tension adjusted to specification?

7. Check the wiper condition.

8. Is nozzle face wiped normally?

9. Is T fence contaminated?

• Check the connection of following MAIN

board Assy connectors.

• Suction fan relay Assy : J27

• Replace cable of suction fan Assy that does

not operate normally.

• Replace suction fan Assy .

Remount it at specified position.

Adjust roll holder Assy position. Replace roll holder Assy .

Adjust PF reduction belt tension.

• Wipe the wiper surface with accessory

polynit wiper, then perform cleaning twice consecutively.

• If cleaning wiper is sticky with ink,

replace it with a new one.

Check wiper installation condition and secure it correctly.

• Clean T fence.

• If T fence is still contaminated or

damaged, replace T fence.

"3.10.1 Replacing Adsorption FAN"

p.3-149

"3.2.8 Removing Scroller Holder (L,

R)" p.3-18

"4.4 X Speed Reduction Belt

Tension Adjustment" p.4-5

Operation Manual

"3.8.5 Replacing Wiper Assy" p.3-

144

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

10. Does pressure roller rotate harder when pressure arm is raised?

If pressure roller collects media dust on itself,

Operation Manual

wipe dust away using a wet soft cloth.

2.3.3 Printing Problems P.2-49

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Blocky printing

quality. Blocky image printing. CR line seems dotted. White or black lines appear

11. Does pump rotate during cleaning operation? • Reconnect MAIN board Assy connector

J18.

• Replace maintenance Assy .

• Replace MAIN board Assy .

12. When cleaning operation is performed, does

Replace maintenance Assy .

transmission gear rotate properly?

13. Are the screws of maintenance Assy missing or

damaged?

• If missing, reinstall them.

• If damaged, replace maintenance Assy .

14. Is ink tube in maintenance Assy bent? • Replace maintenance Assy and check if

cleaning operation causes ink inflow.

• If ink inflow is confirmed, execute initial

ink charge.

15. Is registered head voltage different from actual head

Enter correct head voltage.

voltage?

16. Does residual ink collect on head Assy or in nozzles? Clean head as follows.

1. Clean head through "Adj: Clean Head" of self-diagnosis function.

2. Perform initial charge through "Adjustment: Voltage input".

3. Check plotouts again.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.8.1 Replacing Maintenance

Assy" p.3-138

"3.8.1 Replacing Maintenance

Assy" p.3-138

"5.10 Parameter Menu" p.5-59

17. Is print head damaged? Replace damaged print head.

18. Are the following self-diagnosis functions judged as

normal when checked with specified cartridge securely inserted?

• After adjustment/replacement, execute

initial ink charge from "Adj: Input Rank" of self-diagnosis function.

"5.7.10 Longstore Menu" p.5-53

"5.10 Parameter Menu" p.5-59

"3.7.6 Replacing Print Head" p.3-

106

- Detection of presence of ink from "Sen14: Ink END"

- Detection of presence of cartridge from "Sen.13:Ink NOT"

19. CR board Assy may be malfunctioning. Replace CR board Assy .

2.3.3 Printing Problems P.2-50

"3.7.4 Replacing CR Board Assy"

p.3-101

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Blocky printing

20. MAIN board Assy may be damaged. Replace MAIN board Assy .

quality. Blocky image printing. CR line seems dotted. White or black lines appear.

Printout borders blur. 1. Does purge correct symptom? Perform purge twice consecutively.

2. Is media in use a recommended one? Set recommended media and check printout again. With non-authorized media, media sensor may fail to detect media correctly.

3. CR_FFC Assy may be damaged. Replace CR_FFC Assy wire.

4. Is print head damaged? Replace damaged print head.

5. CR board Assy may be malfunctioning. Replace CR board Assy .

6. MAIN board Assy may be damaged. Replace MAIN board Assy .

Many satellites

1. Is working environment appropriate? Use machine under specified environment.

(unnecessary dots)

"3.4.4 Replacing MAIN Board

Assy" p.3-42

Operation Manual

"3.11.3 Replacing CR_FFC" p.3-

154

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"9.5 Choosing a Place for the

Printer" p.9-4

Shaggy plotout

Uneven lines (plotted with stains)

2.3.3 Printing Problems P.2-51

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Many satellites (unnecessary dots)

Shaggy plotout

Uneven lines (plotted with stains)

2. Is the ink level remained sufficient? Replace ink cartridge with new one.

3. Perform cleaning three times consecutively. Print out drawing again.

4. Perform test printing. If nozzle check patterns are plotted correctly, refer to step (6)

5. Have you started plotout immediately after initial

charge?

Be sure to wait 6 hours or more after initial ink charge. Plotout before ink charge stabilization will not provide adequate printing quality.

6. Check if CR encoder Assy and T fence contact with

each other.

• If they contact with each other, adjust CR

encoder Assy and T fence positions.

• If problem remains even after position

adjustment, replace CR board Assy and T fence.

7. Check the wiper condition. • Wipe the wiper surface with accessory

cleaning wiper cleaning cloth dampened with small amount of cleaning liquid. After wiping the wiper, perform cleaning twice consecutively.

• If the wiper is sticky with ink, replace it

with a new one.

8. Is nozzle face wiped normally? Check wiper installation condition and secure it correctly.

Operation Manual

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

Operation Manual

"3.8.5 Replacing Wiper Assy" p.3-

144

9. Is registered head voltage different from actual head

Enter correct head voltage.

"5.10 Parameter Menu" p.5-59

voltage?

10. Does pump motor rotate during cleaning operation? • Reconnect MAIN board Assy connector

J18.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

• Replace MAIN board Assy .

2.3.3 Printing Problems P.2-52

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Many satellites (unnecessary dots)

Shaggy plotout

Uneven lines (plotted with stains)

Mixed color lines are not overlaid.

11. When cleaning operation is performed, are gears and

Replace maintenance Assy .

transmission gear shaft damaged?

12. Is the spring of maintenance Assy detached or

damaged?

• If the part is detached, remount it.

• If the part is damaged, replace

maintenance Assy .

13. Is ink tube in maintenance Assy bent? • Replace maintenance Assy and check if

cleaning operation causes ink inflow.

• If ink inflow is confirmed, execute initial

ink charge.

14. Does residual ink collect on print head or in the nozzles? Clean head as follows.

1) Clean head from "Adj: Clean Head" of printer self-diagnosis.

2) Perform initial ink charge from "Adj: Input Rank".

3) Check printouts again.

15. Is print head Assy damaged? Replace damaged print head Assy .

16. MAIN board Assy may be damaged. Replace MAIN board Assy .

1. Is registered head voltage different from actual head voltage?

Enter correct head ranks.

2. Is head slant inappropriate? Adjust head slant.

"3.8.1 Replacing Maintenance

Assy" p.3-138

"5.7.10 Longstore Menu" p.5-53

"5.10 Parameter Menu" p.5-59

"3.7.6 Replacing Print Head" p.3-

106

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.10 Parameter Menu" p.5-59

"4.7 Head Accuracy Adjustment"

p.4-11

3. Are Bi-Directional printing positions aligned correctly? Align Bi-Directional printing positions.

"5.7.6 Uni-D/Bi-D Adjustment

Menu" p.5-42

4. Is CW adjustment inappropriate? Perform CW adjustment.

Black and other colors do not align.

1. Check if CR encoder Assy and T fence contact with

each other.

• If they contact with each other, adjust CR

encoder Assy and T fence positions.

• If problem remains even after position

adjustment, replace CR board Assy and

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

T fence.

2.3.3 Printing Problems P.2-53

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Poor accuracy of segment length in head travel direction (main scan direction).

1. Is working environment appropriate? Use machine under specified environment.

2. Is T fence contaminated? • Clean T fence.

"9.5 Choosing a Place for the

Printer" p.9-4

• If T fence is still contaminated or

damaged, replace T fence.

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

Poor linearity in head scan direction (straightness)

3. Internal process of MAIN board Assy may be

abnormal.

1. Is suction fan run as normal when checked through

"Test6: Fan" of self-diagnosis function?

Initialize parameters and reenter or modify them. Then, check machine operation again.

• Check the connection of following MAIN

board Assy connectors.

• Adsorption fan relay Assy : J27

• Replace suction fan Assy .

• Replace cable of suction fan that does not

operate normally.

2. Is PF driving pulley loose? Replace PF motor Assy .

3. Is PF speed reduction belt tension adjusted to

Adjust PF speed reduction belt tension.

specification?

4. If the media in problem is roll media, does scroller

rotate evenly?

5. Does pressure roller rotate harder when pressure arm is

raised?

• Adjust roll holder Assy position.

• Replace roll holder Assy .

If pressure roller collects media dust on itself, wipe dust away using a wet soft cloth.

"5.10 Parameter Menu" p.5-59

"3.10.1 Replacing Adsorption FAN"

p.3-149

"3.5.1 Replace PF Motor Assy" p.3-

"4.4 X Speed Reduction Belt

Tension Adjustment" p.4-5

"3.2.8 Removing Scroller Holder (L,

R)" p.3-18

Operation Manual

2.3.3 Printing Problems P.2-54

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

Poor accuracy of segment length in media feed direction (sub scan direction)

Poor linearity in media feed direction (media splicing accuracy)

1. Is working environment appropriate? Use machine under specified environment.

2. Have you performed distance correction with media in

Perform distance correction.

use?

3. Is PF driving pulley loose Replace PF motor Assy .

4. Is PF belt tension adjusted to specification? Adjust PF speed reduction belt tension.

5. Does pressure roller rotate harder when pressure arm is

raised?

6. Is rough surface of grid roller partially worn out?

7. Is grid roller rotation heavy? Does rattling occur when

If pressure roller collects media dust on itself, wipe dust away using a wet soft cloth.

If grid roller is contaminated with media dust, clean roller with a nylon brush.

it rotates?

8. If the media in problem is roll media, does scroller

rotate evenly?

Adjust roll holder Assy position. Replace roll holder Assy . Change media to be used.

1. Is registered head voltage different from actual head

Enter correct head voltage.

voltage?

"9.5 Choosing a Place for the

Printer" p.9-4

"5.7.12 Feed Pitch Check Menu"

p.5-55

"3.5.1 Replace PF Motor Assy" p.3-

"4.4 X Speed Reduction Belt

Tension Adjustment" p.4-5

Operation Manual

"3.2.8 Removing Scroller Holder (L,

R)" p.3-18

"5.10 Parameter Menu" p.5-59

2. Adjust head slant. Adjust head slant.

3. Are Bi-Directional printing positions aligned correctly? Align two-way printing positions.

4. Is T fence contaminated? Clean T fence. If T fence is still contaminated or damaged,

"4.7 Head Accuracy Adjustment"

p.4-11

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

"4.7 Head Accuracy Adjustment"

p.4-11

replace T fence.

5. Is carriage Assy loose? Replace carriage Assy .

2.3.3 Printing Problems P.2-55

"3.7.5 Replacing Carriage Assy"

p.3-102

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-8 Symptoms, Check Items and Actions for Printing Problems (Continued)

No. Symptoms Check Item Action Reference

16 Poor right-angle accuracy

1. Is suction fan judged as normal when checked through

"Test6: Fan" of self-diagnosis function?

2. Does pressure roller rotate harder when pressure arm is

raised?

3. Is rough surface of grid roller partially worn out?

4. Is grid roller rotation heavy? Does rattling occur when

it rotates?

• Check the connection of following

maintenance board Assy connectors.

• Suction fan relay Assy : J27

• Replace cable of suction fan that does not

operate normally.

• Replace suction fan Assy .

If pressure roller collects media dust on itself, wipe dust away using a wet soft cloth.

If grid roller is contaminated with media dust, clean roller with a nylon brush.

"3.10.1 Replacing Adsorption FAN"

p.3-149

Operation Manual

2.3.3 Printing Problems P.2-56

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.4 Noise Problems

Table 2-9 Symptoms, Check Items, and Actions for Noise Problems

No. Symptoms Check Item Action Reference

Abnormal noise is heard when media is suctioned.

1. Are there any foreign objects or obstacles around rotating fin of suction fan Assy ?

Remove obstacles and foreign objects.

"3.10.1 Replacing Adsorption FAN"

p.3-149

Abnormal noise in waiting mode

2. Check damage of cables and connection of connectors. If damaged, replace damaged part.

3. Suction fan Assy may be defective. Replace suction fan Assy .

4. MAIN board Assy may be malfunctioning. Replace MAIN board Assy .

1. Are there any foreign objects or obstacles around

Remove obstacles and foreign objects.

rotating fin of suction fan Assy ?

2. Power board Assy may be defective. Replace power board Assy .

1. Are there any foreign objects or obstacles at noise-

Remove obstacles and foreign objects.

generating position?

2. Is abnormal noise heard from board? Replace applicable one of the following board

assemblies.

• MAIN board Assy

• CR board Assy

• Print head Assy

―

"3.10.1 Replacing Adsorption FAN"

p.3-149

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.4.10 Replacing Power Board

Assy" p.3-50

―

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

2.3.4 Noise Problems P.2-57

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-9 Symptoms, Check Items, and Actions for Noise Problems (Continued)

No. Symptoms Check Item Action Reference

3 Abnormal noise is heard

during waiting time

1. Is abnormal noise caused by loose screw in covers?

Additionally tighten screws.

2. Is rattling noise heard when moving carriage laterally? • Remove dust from carriage bearing and

roller strip.

• After cleaning roller strip, always apply thin lubricant film over its surface using a grease-sprayed cloth.

3. Is abnormal noise heard from CR_FFC? • Remove twists from CR_FFC.

• If abnormal noise sounds from between steel bearer and tube guide, replace tube guide.

4. Is abnormal noise caused by loose screw in covers? Additionally tighten screws.

5. Does the cable connected to CR board Assy on carriage contact with CR cover?

6. Check if CR encoder Assy and T fence contact with each other.

7. Is abnormal noise heard from CR following movement belt pulley bearing?

• If they contact with each other, adjust the positions of the parts with a problem.

• If problem remains even after position adjustment, replace parts with a problem.

Replace CR following moving belt puley pulley.

8. Is CR belt tension adjusted to specification? Adjust CR belt tension.

―

"3.2 Removing Covers" p.3-6

―

"3.11.3 Replacing CR_FFC" p.3-

154

"3.6.8 Replacing CR Return Pulley

Assy, CR Belt RJ13Assy" p.3-95

"4.6 CR Belt Tension Adjustment"

p.4-10

"3.6.1 Replacing CR Motor Assy"

p.3-86

"3.5.5 Replacing X speed reduction

belt 、 Speed reduction Pulley" p.3-67

"3.5.1 Replace PF Motor Assy" p.3-

Operation Manual

Abnormal noise is heard during media feeding.

9. Is abnormal noise heard from CR motor Assy ? Replace CR motor Assy .

1. Is PF speed reduction belt slipping between PF speed

Replace PF speed reduction belt.

reduction pulleys?

2. Is abnormal noise heard from PF motor Assy ? Replace PF motor Assy .

3. Is rough surface of grid roller partially worn out?

4. Is grid roller rotation heavy? Does rattling occur when

If grid roller is contaminated with media dust, clean roller with a nylon brush.

it rotates?

2.3.4 Noise Problems P.2-58

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-9 Symptoms, Check Items, and Actions for Noise Problems (Continued)

No. Symptoms Check Item Action Reference

Abnormal noise is heard

during media cut.

1. Is cutter cap on upper side of cutter set securely? Remount cutter cap.

2. Does cutter move up and down smoothly? • Remount cutter spring.

• Remove foreign objects, if any.

3. Are there any foreign objects attached on cutter groove

Remove foreign objects.

and surface of Platen?

4. Are Platen cutter groove and cutter blade parallel? Perform adjustment.

5. Cutter may be defective. Replace cutter.

6. CR board Assy may be defective. Replace CR board Assy .

7. CR_FFC may be damaged. Replace CR_FFC.

8. Power board Assy may be defective. Replace power board Assy .

"3.7.15 Replacing Cutter Solenoid Assy, Cutter Solenoid Spring Assy" p.3133

―

"4.8 Cutter Holder Height Adjustment" p.4-15

"3.7.15 Replacing Cutter Solenoid Assy, Cutter Solenoid Spring Assy" p.3133

"3.7.4 Replacing CR Board Assy" p.3-101

"3.11.3 Replacing CR_FFC" p.3154

"3.4.10 Replacing Power Board Assy" p.3-50

2.3.4 Noise Problems P.2-59

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.5 Media Cutting Problems

Table 2-10 Symptoms, Check Items, and Actions for Media Cutting Problems

No. Symptoms Check Item Action Reference

Cutting operation is abnormal.

1. Is cutter blade tip chipped off or deteriorated? Replace cutter.

2. Is cutter cap on upper side of cutter set securely? Remount cutter cap.

3. Does cutter move up and down smoothly? • Remount cutter spring.

• Remove foreign objects, if any.

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

Cutting operation occurs

during printing.

4. Are there any foreign objects attached on cutter groove

Remove foreign objects.

and surface of Platen part?

5. Are Platen part cutter groove and cutter blade parallel? Perform adjustment.

6. Check cutter up/down operation from "Life: Cutter" of printer self-diagnosis.

Check the connection of following connectors.

• CR board Assy connectors.

7. Is CR_FFC inserted obliquely? Check the connection of following

connectors.

• CR board Assy connector J1,2,3,4,5

• MAIN board Assy connector J7,8,9,10,11

8. CR board Assy may be malfunctioning. Replace CR board Assy .

9. MAIN board Assy may be malfunctioning. Replace MAIN board Assy .

1. Printer driver may be defective. Update printer driver.

2. Program ROM may be defective. Update firmware.

3. Is CR_FFC inserted obliquely? Check the connection of following connectors.

• CR board Assy connector J1,2,3,4,5

• MAIN board Assy connector J7,8,9,10,11

―

"4.8 Cutter Holder Height

Adjustment" p.4-15

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

Operation Manual

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

"3.7.4 Replacing CR Board Assy"

p.3-101

"3.4.4 Replacing MAIN Board

Assy" p.3-42

4. CR board Assy may be defective. Replace CR board Assy .

5. MAIN board Assy may be defective. Replace MAIN board Assy .

2.3.5 Media Cutting Problems P.2-60

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-10 Symptoms, Check Items, and Actions for Media Cutting Problems(Continued)

No. Symptoms Check Item Action Reference

Media cannot be cut in

spite of normal cutting operation.

Media jams due to poor

cutting operation.

Media cannot be cut off in spite of normal cutting operation.

Poor accuracy of media cutting

1. Is cutter blade tip chipped off or deteriorated? Replace cutter.

1. Is cutter cap on upper side of cutter set securely? Remount cutter cap.

2. Does cutter move up and down smoothly? • Remount cutter spring.

• Remove foreign objects, if any.

3. Are there any foreign objects attached on cutter groove and

surface of Platen?

4. Are Platen cutter groove and cutter blade parallel? Perform adjustment.

1. Is media guide surface cleaned on a daily basis? Clean media guide surface. Operation Manual

2. Media guide L or media may have static electricity. • Perform grounding correctly.

1. Is cutter blade tip chipped off or deteriorated? Replace cutter.

2. Is cutter cap on upper side of cutter set securely? Remount cutter cap.

3. Does cutter move up and down smoothly? • Remount cutter spring.

4. Are there any foreign objects attached on cutter groove and

surface?

Remove foreign objects.

• Check humidity of operation environment and set it

within specified operation environmental conditions.

• Remove foreign objects, if any.

Remove foreign objects.

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

―

"4.8 Cutter Holder Height

Adjustment" p.4-15

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

―

5. Are cutter groove and cutter blade parallel? Perform adjustment.

6. Cutter may be defective. Replace cutter.

"4.8 Cutter Holder Height

Adjustment" p.4-15

"3.7.15 Replacing Cutter Solenoid

Assy, Cutter Solenoid Spring Assy" p.3-

133

2.3.5 Media Cutting Problems P.2-61

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-10 Symptoms, Check Items, and Actions for Media Cutting Problems(Continued)

No. Symptoms Check Item Action Reference

Cutting operation occurs

some time after printing.

Blank media is cut.

1. Can built-in sample printing be output without any problems?

1. Printer driver may be defective. Update printer driver. Operation Manual

2. Program ROM may be defective. Update firmware. "4.3 Working with MUTOH Service

3. MAIN board Assy may be defective. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Take actions referring to "5 No printing" in

"2.3.3 Printing Problems" p.2-44.

―

Assistance Software" p.4-4

Assy" p.3-42

2.3.5 Media Cutting Problems P.2-62

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.6 Online Function Problems

Table 2-11 Symptoms, Check Items, and Actions

No. Symptoms Check Item Action Reference

1 Other functions do not work

correctly

2 Printing position is incorrect 1. Is there a problem with CW adjustment? Perform adjustment.

Part of the data is not printed

(missing)

1. MAIN board Assy may be damaged. Replace MAIN board Assy .

2. Is there a problem with P_Edge sensor adjustment? Perform adjustment.

3. Is P_Edge sensor correctly connected? Connect it.

4. P_Edge sensor may be damaged. Replace P_Edge sensor.

5. MAIN board Assy may be damaged. Replace MAIN board Assy .

1. Firmware on the Main side may be faulty. Upgrade Firmware on the Main side. "4.3 Working with MUTOH Service

2. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry

cloth.

• When there is ink on it: Damp a cloth with mild

detergent and lightly wipe off the ink.

• When it is too dirty and the adhered substance

cannot be removed: Replace T fence.

3. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in

the self-diagnosis function.

• If NG, check the connection of the connector of CR

board Assy .

• Replace T fence.

• Replace CR motor Assy .

• Replace CR board Assy

• Replace CR_FFC.

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"5.7.6 Uni-D/Bi-D Adjustment

Menu" p.5-42

"3.7.16 Replacing P_EDGE Sensor

Assy" p.3-135

"3.4.4 Replacing MAIN Board

Assy" p.3-42

Assistance Software" p.4-4

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.6.7 Replacing T Fence, T Fence

Spring Assy" p.3-93

"3.11.3 Replacing CR_FFC" p.3-

154

"3.6.1 Replacing CR Motor Assy"

p.3-86

"3.7.4 Replacing CR Board Assy"

p.3-101

4. Main board Assy may be malfunctioned. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

4 Some data or printing

results get garbled.

Main board Assy may be malfunctioned. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

2.3.6 Online Function Problems P.2-63

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-11 Symptoms, Check Items, and Actions (Continued)

No. Symptoms Check Item Action Reference

Media feed after printout is excessive.

1. Are print start position and layout method set properly? Update printer driver. Operation Manual

2. Printer driver setting may be unsuitable. Modify the value to an appropriate value (Media size).

3. Program ROM may be defective. Update firmware. "4.3 Working with MUTOH Service

4. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

―

Assistance Software" p.4-4

Assy" p.3-42

2.3.6 Online Function Problems P.2-64

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.7 Other Problems

Table 2-12 Symptoms, Check Items, and Actions

No. Symptoms Check Item Action Reference

1 Machine hangs up. 1. Internal process of MAIN board Assy may be abnormal. Initialize parameters and reenter or modify them. "4.3 Working with MUTOH Service

Assistance Software" p.4-4

2. MAIN board Assy may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board

Assy" p.3-42

2 Machine power is shut off

during printing.

3 Ink cartridge cannot be

inserted.

4 Ink spills out of waste fluid

tank.

Ink spills out of flushing box.

1. Is power cable shorted? Check by a circuit tester.

2. Is there any electric leakage? Check for short to chassis ground due to damaged cable insulation.

3. Check power supply voltage (AC100V). Replace power board Assy . "3.4.10 Replacing Power Board

4. Check power supply voltage (DC5V).

1. Is the needle of frame Assy deformed or damaged? Replace frame Assy needle. "3.9.1 Replacing Cartridge Holder

2. Is ink NOT sensor (black resin lever switch) of ink sensor Assy

damaged?

1. Check if the waste fluid tank is full. Replace waste fluid tank.

2. Check presence of ink cartridge from "Sen.: Ink NOT" of self-

diagnosis function.

3. Is waste fluid tube coming out of flushing box bent? Reinstall it. "3.8 Replacing Maintenance

1. Is flushing box clogged with dust? • Remove dust.

2. Is waste fluid tube coming out of flushing box bent? Reinstall waste fluid tube.

Replace ink sensor Assy .

Remove all cartridges and lightly push the switch of ink NOT sensor (K, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of "Sen: Ink NOT" changes.

• Replace flushing box Assy .

―

Assy" p.3-50

Assy" p.3-146

‐

"5.5.4 Sensor Menu" p.5-12

Section" p.3-138

2.3.7 Other Problems P.2-65

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-12 Symptoms, Check Items, and Actions (Continued)

No. Symptoms Check Item Action Reference

6 Ink spills around X rail. 1. The tubes of flushing box or maintenance Assy may be

disconnected.

2. Ink tube may be cut.

3. Print head, MAIN board Assy and CR board Assy may be

defective.

• Check if the tubes of flushing box or maintenance

Assy are disconnected.

• Replace maintenance Assy .

Replace ink tube.

Replace MAIN Board Assy,CR board Assy.

After removing ink cartridge, check if each board operates properly.

"3.8 Replacing Maintenance

Section" p.3-138

"3.4.4 Replacing MAIN Board

Assy" p.3-42

"3.7.6 Replacing Print Head" p.3-

106

"3.7.4 Replacing CR Board Assy"

p.3-101

2.3.7 Other Problems P.2-66

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.8 Problems in Using MUTOH Service Assistance

Table 2-13 Problems in Using Dedicated Network Software

No. Symptoms Check Item Action Reference

1 MUTOH Service Assistance

does not start up

2 "Transfer failed (Data

timeout)" is displayed during transfer.

- Reinstall and perform initial settings. Network administration manual

1. Are the printer and computer correctly connected with a LAN

cable (when directly connected, use a cross cable and when connected via a hub, use a straight cable)?

2. Is the computer’s IP address correct? Yes: Proceed to (3).

3. Does the device connected to the hub have the same IP address as

the computer or printer?

4. Was the printer started in Board manager mode and only Power

LED is lit?

Yes: Proceed to (2). No: Connect the printer and computer correctly.

No: From the computer’s network connection settings, use the property of local area connection to adjust the properties of TCP/IP. The computer and printer must have the same sub net addresses (such as 192.168.1.1/24 and 192.168.1.253, etc).

Yes: Remove the relevant device from LAN. No: Proceed to (4).

Yes: Proceed to (5). No: Start in Board manager mode.

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

‐

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

If there is nothing displayed on LCD monitor, MAIN board maybe faulty or firmware is not installed (including a

outage during installation).

5. Is the computer’s IP address correct? Yes : Proceed to (6).

No: MAIN board Assy may be faulty.

6. Can the computer communicate with other devices via LAN? Yes: Connect the computer with other devices via

LAN cable and check with ping command, etc. No: The computer or MAIN board may be faulty.

power shutdown due to power

3 "The main F/W data is

incorrect." is displayed during firmware transfer.

4 "The main F/W data is

incompatible with the printer." is displayed during firmware transfer.

Is the firmware data (*.jfl) to be transferred correct? Transfer the correct firmware data again.

Does the firmware data (*.jfl) to be transferred match the printer model?

Transfer the firmware date (*.jfl) that matches the printer model again.

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

2.3.8 Problems in Using MUTOH Service Assistance P.2-67

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

Table 2-13 Problems in Using Dedicated Network Software (Continued)

No. Symptoms Check Item Action Reference

5 "The F/W version cannot be

downgraded to the older version." is displayed during firmware transfer.

6 "The heater controller F/W

data is incorrect." is displayed during Heater controller firmware transfer.

7 "The heater controller F/W

data is incompatible with the heater controller of the printer." is displayed during Heater controller firmware transfer.

Is the version of the firmware data (*.jfl) to be transferred older than that of the printer?

Is the Heater controller firmware data (*.mfl) to be transferred correct?

Does the firmware data (*.mfl) to be transferred match the printer model?

Make sure that the version of the firmware data (*.jfl) is newer than that of the printer and transfer it again.

Transfer the correct Heater controller firmware data (*.mfl) again.

Transfer Heater controller firmware data (*.mfl) that matches the printer model again.

"4.3 Working with MUTOH Service

Assistance Software" p.4-4

2.3.8 Problems in Using MUTOH Service Assistance P.2-68

VJ1324E-M-02

3 Parts Replacement

3.1 Introduction .................................................................. 3- 5

3.2 Removing Covers......................................................... 3- 6

3.2.1 Removing I/H Cover............................................ 3-7

3.2.2 Remove Side Cover R ........................................ 3-8

3.2.3 Removing Side Cover L and Replacing Maintenance

Cover Holder ......................................................3-11

3.2.4 Removing Front Cover and Replacing Front Cover

Holder .................................................................3-13

3.2.5 Removing Paper Guide F(Upper) .................... 3-14

3.2.6 Removing Top Cover ...................................... 3-16

3.2.7 Removing Paper Guide R2 ............................. 3-17

3.3.4 Replacing Cover L Cable Assy......................... 3-32

3.3.5 Replacing Cover R Cable Assy ........................ 3-35

3.4 Replacing Board Base ............................................... 3- 36

3.4.1 Removing Connector Panel............................... 3-37

3.4.2 Replacing Cooling FAN 24V Assy (For MAIN Board)

............................................................................3-38

3.4.3 Removing MAIN Board Bracket......................... 3-39

3.4.4 Replacing MAIN Board Assy ............................. 3-42

3.4.5 Replacing SODIMM........................................... 3-43

3.4.6 Removing Controller Board Bracket.................. 3-44

3.4.7 Replacing HEATER CONT Board Assy ............ 3-46

3.4.8 Replacing HEATER RELAY Board Assy........... 3-47

3.2.8 Removing Scroller Holder (L, R) ....................... 3-18

3.2.9 Assembling of Scroller Holder L and R ............. 3-19

3.3 Replacing Cover Peripherals ................................... 3- 21

3.3.1 Replacing Panel Unit......................................... 3-21

3.3.2 Replacing Panel FFC (Panel tape wires) .......... 3-22

3.3.3 Replacing Cover Switch Assy、 Sensor Cover L

Assy, Sensor Cover R Assy ...............................3-25

P.3-1

3.4.9 Remove Power Board Bracket .......................... 3-48

3.4.10 Replacing Power Board Assy ............................ 3-50

3.4.11 Replacing JUNCTION Board Assy .................... 3-51

3.4.12 Replacing JUNC_FFC ....................................... 3-53

3.4.13 Replace JUNC_ID Cable Assy .......................... 3-55

3.4.14 Cooling FAN (24V） Assy、 Cooling Fan Cable Assy

............................................................................3-56

VJ1324E-M-02

3.4.15 Replacing AC Inlet、 AC Cable Noise Filter-Fuse

Assy、 Noise Filter FG_Assy ..............................3-58

3.4.16 Other Cable Assy and Serial Cable Assy.......... 3-59

3.4.17 Replace Power Cable CNT-RLY Assy .............. 3-60

3.5 Replacement of PF Driving Section Components... 3- 61

3.5.1 Replace PF Motor Assy .................................... 3-61

3.5.2 Replacing PF Motor Relay Assy ....................... 3-64

3.5.3 Replacing PF Encoder Assy ............................ 3-65

3.5.4 Replacing PF Encoder Scale ............................ 3-66

3.5.5 Replacing X speed reduction belt 、Speed reduction

Pulley ..................................................................3-67

3.5.6 Replacing Heater Section ................................. 3-71

3.6 Replacing CR Driving Section Components............ 3- 86

3.6.1 Replacing CR Motor Assy ................................. 3-86

3.6.2 Replacing CR Motor Cable Assy....................... 3-88

3.6.3 Replacing CR_HP sensor ................................. 3-89

3.6.4 Replacing CR Origin Sensor Cable Assy.......... 3-90

3.6.5 Replacing Lever Sensor ................................... 3-91

3.6.6 Replacing Lever Sensor Cable Assy................. 3-92

3.6.7 Replacing T Fence, T Fence Spring Assy......... 3-93

3.6.8 Replacing CR Return Pulley Assy, CR Belt RJ13Assy

............................................................................3-95

3.6.9 Replacing Pressure roller Arm Assy.................. 3-97

3.7 Replacing Carriage Peripherals ................................ 3- 98

3.7.1 How To Release Carriage Lock......................... 3-98

3.7.2 Removing Carriage Cover................................. 3-99

3.7.3 Removing CR Board Cover............................. 3-100

3.7.4 Replacing CR Board Assy............................... 3-101

3.7.5 Replacing Carriage Assy................................. 3-102

3.7.6 Replacing Print Head....................................... 3-106

3.7.7 Replacing Solenoid Head Assy ....................... 3-111

3.7.8 Replacing Ink Tube.......................................... 3-116

3.7.9 Replacing Y Fitting .......................................... 3-123

3.7.10 Replacing Head FFC....................................... 3-124

3.7.11 Replacing Cutter Solenoid Cable Assy............ 3-125

3.7.12 Replacing CR Encoder Assy ........................... 3-126

3.7.13 Replacing Photometer JUNCTION Board Assy ........

......................................................................... 3-128

P.3-2

VJ1324E-M-02

3.7.14 Removing Cutter Holder.................................. 3-131

3.7.15 Replacing Cutter Solenoid Assy, Cutter Solenoid

Spring Assy .....................................................3-133

3.7.16 Replacing P_EDGE Sensor Assy .................. 3-135

3.7.17 Replacing Head FG_Assy ............................... 3-137

3.8 Replacing Maintenance Section ............................. 3- 138

3.8.1 Replacing Maintenance Assy.......................... 3-138

3.8.2 Replacing PumpMotor Relay Assy.................. 3-141

3.8.3 Replacing Cap Head Assy .............................. 3-142

3.8.4 Replacing Waste Fluid Sensor Cable Assy... 3-143

3.8.5 Replacing Wiper Assy ..................................... 3-144

3.10.3 Replacing Lock Arm Assy, Lock Arm Spring Assy,

Arm Axis Assy ..................................................3-151

3.11 Replacing Cable Guide Section Components ....... 3- 152

3.11.1 Replacing Tube Fixing Clamp ......................... 3-152

3.11.2 Replace Steel Bare.......................................... 3-153

3.11.3 Replacing CR_FFC ........................................ 3-154

3.11.4 Replace Valve Solenoid

(Exploded View CR Assy2) ..............................3-158

3.11.5 Replace Solenoid Tube Assy .......................... 3-160

3.12 Replacing Accessory Unit ....................................... 3- 161

3.12.1 Replacing Waste Fluid Level Switch ,Waste Fluid

Bottle Assy .......................................................3-161

3.8.6 Replacing Wiper Origin Sensor Cable Assy.... 3-145

3.9 Replacing Ink Supply Section Components .......... 3- 146

3.9.1 Replacing Cartridge Holder Assy .................... 3-146

3.9.2 Replacing Ink ID Board Assy、 Pressure Roller

3.13 Replacing Take-Up Unit (Option) ............................ 3- 162

3.13.1 Removing Tension Arm ................................... 3-162

3.13.2 Removing Take-Up Unit .................................. 3-164

3.13.3 Removing Take-Up Unit Cover........................ 3-165

Holder Spring Assy ..........................................3-148

3.13.4 Replacing Scroller ........................................... 3-166

3.10 Replacement of Frame Section Components........ 3- 149

3.13.5 Replacing Take-Up Unit Control Board Assy .. 3-169

3.10.1 Replacing Adsorption FAN .............................. 3-149

3.13.6 Replacing Take-Up ON Sensor and Take-Up OFF

3.10.2 Replacing P_REAR Sensor ........................... 3-150

P.3-3

Sensor ..............................................................3-176

VJ1324E-M-02

3.13.7 Replacing Peripheral Devices of VJ Take-Up Unit

Motor Assy .......................................................3-179

P.3-4

3.1 Introduction VJ1324E-M-02

3.1 Introduction

This chapter provides information on removal and replacement of service parts.

WARNING

• Before starting part replacement, always perform the following operations.

• Turn OFF machine power.

• Remove Power plug from outlet. Otherwise, you may suffer electric shock or system circuit may be damaged.

• Remove any Cables connected to the printer. Otherwise, the printer may be damaged.

CAUTION

Components in the printer can be disassembled only if so instructed in this manual. Do not disassemble frame components and other components that are not instructed to disassemble in the manual.

The printer has been assembled in MUTOH factory with extremely high precision up to 1/100mm. If disassembled inappropriately, it may not restore its normal functionality.

NOTE

• After replacing any service parts, perform necessary lubrication and bonding the following instructions in section "7.5 Lubrication/Bonding" p.7-7.

• The pictures and illustrations of the dis Assy procedure are still under development The specification of the parts that are not directly related to the procedure may not be up-todate.

P.3-5

3.2 Removing Covers VJ1324E-M-02

3.2 Removing Covers

This section describes the procedures to replace Covers. Followings describe the list of Cover parts.

No. Name

1Side Cover R

2 I/H Cover

3 Top Cover

4 Paper Guide F(Upper)

5Side Cover L

6 Maintenance Cover

7 Front Cover

8 Paper Guide R2

P.3-6

3.2 Removing Covers VJ1324E-M-02

3.2.1 Removing I/H Cover

1. Remove Ink Cartridges.

2. Remove Screws (4 piece) retaining Back side of I/H Cover.

No. Name

1 I/H Cover

Tapping screwM4 × 12 P Tight Bind Black

No. Name

1 I/H Cover

Tapping screwM4 × 8 S Tight cup

3. Remove Screws retaining side of I/H Cover （Scroller holder side:1 piece).

4. Remove I/H Cover.

5. To reassemble unit, reverse the removal procedure.

3.2.1 Removing I/H Cover P.3-7

3.2 Removing Covers VJ1324E-M-02

3.2.2 Remove Side Cover R

1. Remove I/H Cover.

"3.2.1 Removing I/H Cover" p.3-7

2. Move pressure lever to the UP status.

3. Remove the screw (1 piece) retaining pressure lever cap.

No. Name

Pressure lever cap

M4 × 10, P tight binding

No. Name

1Side Cover 2 Tapping screw M4 × 8, S tight cup

5. Remove Screws (2 pieces) retaining Waste Fluid Cover.

No. Name

1 Waste fluid Cover

Tapping screw M3 × 6 S Tight cup

6. Remove Waste Fluid Cover.

4. Remove the screws (2 pieces) on the out side of side cover R.

7. Open Front Cover.

3.2.2 Remove Side Cover R P.3-8

3.2 Removing Covers VJ1324E-M-02

8. Remove screw (2 pieces) retaining inside of Side Cover R.

No. Name

1 Side Cover R

Tapping screwM4 × 12 P Tight bind Black

9. Remove screws (2pieces) retaining back side of Side Cover R.

10. Return pressure lever to the Down status and remove side cover R to the right direction (shown with a red arrow in the figure).

No. Name

1Side Cover R

2 Panel Unit Assy

NOTE

When removing side cover R, the switches on panel unit Assy may be stuck. To avoid this, lift up the side cover R from the switches. Also, in case pressure lever is stuck, remove side cover R to the right direction slowly. The pressure lever’s material is elastic, therefore it is laterally distortion-resistant to an extent.

To install, follow the steps below.

11. Make sure that pressure lever is in the Down status.

No. Name

Tapping screwM4 × 12 S Tight cup

2 Side Cover R

3.2.2 Remove Side Cover R P.3-9

3.2 Removing Covers VJ1324E-M-02

12. Assemble Side Cover R.

No. Name

1 Pressure lever

2 Slit of Pressure lever

NOTE

• While bending pressure lever to the right with your left hand, place the tip of pressure lever through the slit on side cover R.

• At this stage, there is a gap between panel unit Assy and side cover R. To get rid of this gap, proceed to the step 13.

13. While pushing up panel unit Assy from the bottom (red arrow 1), push side cover R further to the left direction (red arrow 2), and mount side cover R completely.

No. Name

1 Panel unit Assy (bottom)

NOTE

If you try to mount side cover R without pushing up the panel unit Assy, side cover R tabs shown in the next figure may break.

Gap

14. To reassemble unit, reverse the removal procedure.

3.2.2 Remove Side Cover R P.3-10

No. Name

1 Side cover R tabs

3.2 Removing Covers VJ1324E-M-02

3.2.3 Removing Side Cover L and Replacing Maintenance Cover Holder

1. Open Front Cover.

2. Open Maintenance Cover.

No. Name

1 Maintenance Cover

Remove the screws (2 pieces) retaining Maintenance cover holder using an offset

ratchet driver.

4. Remove maintenance cover holder. When removing side cover L only, proceed to the step 7.

No. Name

1 Maintenance cover holder

5. Remove the maintenance cover from the maintenance cover holder.

NOTE

Also Removing Maintenance cover holder spacer. （Exploded View Cover Assy ： H-61) Make sure to assemble (or replace) it.

6. Replace the maintenance cover holder.

No. Name

Tapping screw M4 × 12 P Tight binding

2 Maintenance cover holder

3.2.3 Removing Side Cover L and Replacing Maintenance Cover Holder P.3-11

3.2 Removing Covers VJ1324E-M-02

7. Remove the screws (2 pieces) on the rear side of side cover.

8. Remove the screws (2 pieces) on the right side of side cover.

9. Removing Scroller L.

"3.2.8 Removing Scroller Holder (L, R)" p.3-18

10. Remove the screw (1 piece) on scroller holder side.

NOTE

As shown in the next figure, mount side cover L so as the frame goes between the convex of side cover L and maintenance cover holder.

No. Name

Convex of side cover L

2 Maintenance Cover Holder

3Frame

No. Name

1 Side Cover L

Tapping screwM4 × 8 S Tight cup

Tapping screwM4 × 12 P Tight binding

11. Remove Side Cover L.

12. To reassemble unit, reverse the removal procedure.

3.2.3 Removing Side Cover L and Replacing Maintenance Cover Holder P.3-12

3.2 Removing Covers VJ1324E-M-02

3.2.4 Removing Front Cover and Replacing Front Cover Holder

1. Open Front Cover.

2. Remove front cover by pulling it toward the direction of the arrow shown below.

No. Name

1 Front cover

2 Front cover holder

3. Unhook and remove the front cover holder by pushing it toward the direction of the arrow shown

below and remove.

No. Name

2 Front cover holder hook

4. Replace front cover holder.

NOTE

Do not remove front cover by force. It may damage or deform the resin.

5. To reassemble unit, reverse the removal procedure.

No. Name

1 Front cover holder

3.2.4 Removing Front Cover and Replacing Front Cover Holder P.3-13

3.2 Removing Covers VJ1324E-M-02

3.2.5 Removing Paper Guide F(Upper)

6. Remove the screws (5 pieces) retaining the front side of the paper guide F

No. Name

1 Paper Guide F (upper)

Cup screw M3 × 6 　 Ni-3bk

Remove the screws (5 pieces) retaining the front side of the paper guide F (Upper).

No. Name

1 Paper Guide F (upper)

2 Platen fixing screw NX

Cup screw M3 × 6Ni-3bk

8. Remove the screws (3pieces each side) retaining the paper guide F right side covers.

.GHVUKFG㧔QRRQUKVGUKFGQHQTKIKP㧕

No. Name

Paper Guide Ｆ right Cover

Cup screw M3 × 6

4KIJVUKFG㧔QTKIKPUKFG㧕

3.2.5 Removing Paper Guide F(Upper) P.3-14

3.2 Removing Covers VJ1324E-M-02

9. Remove Paper Guide F (upper).

NOTE

No. Name

Paper Guide Ｆ (upper)

10. Remove connectors of After Heater and the connector of After Heater Thermistor.

Make sure not to tuck the cables into Front cover F (Upper), when assembling.

No. Name

Paper Guide Ｆ (upper)

2 Connector of After Heater

3 Connector of After Heater thermistor

11. To reassemble the unit, reverse the removal procedure.

3.2.5 Removing Paper Guide F(Upper) P.3-15

3.2 Removing Covers VJ1324E-M-02

3.2.6 Removing Top Cover

1. Remove Front Cover.

"3.2.4 Removing Front Cover and Replacing Front Cover Holder" p.3-13

2. Remove the screw (2 pieces) retaining the front side of top cover.

No. Name

1 Top Cover 2 Pan-head screw with spring washer and flat washerM3 × 5

3. Remove the screws (7 pieces) retaining the rear side of top cover.

No. Name

1 Top Cover 2 Pan-head screw with spring washer and flat washerM3 × 5

4. Remove Top Cover.

5. To reassemble unit, reverse the removal procedure.

3.2.6 Removing Top Cover P.3-16

3.2 Removing Covers VJ1324E-M-02

3.2.7 Removing Paper Guide R2

1. Remove the screws (11 pieces) retaining media guide R2.

No. Name

1 Paper Guide R2 2 Tapping screw M3 × 6 S Tight cup

2. Remove media guide R2 by pulling it backward.

3. To reassemble unit, reverse the removal procedure.

3.2.7 Removing Paper Guide R2 P.3-17

3.2 Removing Covers VJ1324E-M-02

3.2.8 Removing Scroller Holder (L, R)

1. Remove the screws (2 pieces) retaining scroller holder L.

No. Name

1 Tapping screwM3

2 Scroller holder L

2. Remove scroller holder L.

3. Remove the screws (2 pieces) retaining scroller holder R.

× 6 S Tight cup

5. To reassemble unit, reverse the removal procedure.

NOTE

There are two hole to mount scroller holder on frame side. The mounting holes are shown on the right of illustration below. Make sure to mount the part on the appropriate position.

No. Name

1 Mounting hole for scroller holder

2 Screw holes to fix scroller holder

No. Name

1 Tapping screwM3

2 Scroller holder R

4. Remove scroller holder R.

3.2.8 Removing Scroller Holder (L, R) P.3-18

× 6 S Tight cup

mutoh VJ-1324 Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Safety Instruction

2 Trouble Shooting

3 Parts Replacement

4 Adjustment

5 Self-Diagnosis Mode

6 Maintenance Mode 2

7 Maintenance

9 Specifications

10 Appendix

8 Product Overview

Revision History VJ1324E-M-02

1.1 Introduction VJ1324E-M-02

1.1.1 Types and Meanings of Warnings

1.2.2 Location and Type of Warning Labels

1.2 Warning Labels

1.2.1 Handling the Warning Labels

2.1 Introduction VJ1324E-M-02

2.2 Troubleshooting with Error Messages VJ1324E-M-02

2.2.1 Operation Status

2.2.2 Errors with Message

2.2.3 Errors Requiring Reboot

2.2.4 Error Messages During File Transmission

2.3 Troubleshooting Without Error Messages VJ1324E-M-02

2.3.1 Initial Operation Problems

2.3.2 Media Feed Problems

2.3.3 Printing Problems

2.3.4 Noise Problems

2.3.5 Media Cutting Problems

2.3.6 Online Function Problems P.2-63

2.3.7 Other Problems

2.3.8 Problems in Using MUTOH Service Assistance

3.1 Introduction VJ1324E-M-02

3.2 Removing Covers VJ1324E-M-02

3.2.1 Removing I/H Cover

3.2.2 Remove Side Cover R

3.2.3 Removing Side Cover L and Replacing Maintenance Cover Holder

3.2.4 Removing Front Cover and Replacing Front Cover Holder

3.2.5 Removing Paper Guide F(Upper) P.3-14

3.2.6 Removing Top Cover

3.2.7 Removing Paper Guide R2

3.2.8 Removing Scroller Holder (L, R)

2.2.1 Operation Status 　