Multitech VOIP Primer Service Manual
Content
Introduction
Voice over IP for Multi-Location Businesses
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3
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4
5
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6
Voice over IP
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Voice over IP Gateways
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7
7
Voice over IP Frequently Asked Questions
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8
Voice Quality
8
Voice over IP Applications
Advanced Feature Con guration
VOIP Glossary of Terms
Voice over IP Primer
Voice over the Internet Protocol (VOIP) is one of the hottest topics for multi-location businesses of any
With MultiVOIP, a small investment will pay for itself within the rst six months to one year and then
we have three locations that utilize a MultiVOIP solution: Minneapolis-corporate, Los Angeles-branch
While VOIP is a compelling technology for a business to embrace, the challenge is in bringing together
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Voice over IP Return on Investment
known as POTs (Plain Old Telephone Service), for voice communication. Although it is very reliable,
A PBX was originally designed to save the cost of requiring a line for each user to the telephone
A limitation to the traditional PBX is that it is a location-centric platform. The networking options to
button) to access the tie line and then dial the remote of ce extension. Tie lines, however, are expensive
because they add extra monthly phone charges. And, the telecommunications manager may be faced
be networked together.
Another option is to provide the remote of ce with a key telephone system. A key system is a lower
The Challenge - Limited Networking Solutions
With limited networking solutions, remote of ce workers often feel handicapped by the dif culty of
with creating more ef cient and cost-effective voice communications in an environment that wasn’t
The Internet Protocol
An IP data network is a highly distributed networking environment in which clients access information
A router is an advanced networking component that determines the route that IP packets of data will
volumes of data from clogging the connection.
We can classify IP data network technologies as belonging to one of two basic groups: Local Area
bandwidth comparison of various WAN connection types.
WAN Connection Types
wherever their of ces are.
As the popularity of the Internet grew, businesses turned to it as a means of extending their
The Opportunity - Unprecedented Connectivity Options
data. Having a universal language that
virtually all worldwide networks can understand has opened up unprecedented connectivity options
Voice over IP
Voice over IP uses the data network packet-switching method to provide a more ef cient way of sending
voice communication. Packet-switching optimizes the use of network resources (bandwidth) because
balance the load across various pieces of equipment. This allows several telephone calls to occupy the
Voice over IP Gateways
Voice/Fax “Ride Free” on the Data Network
The MultiVOIP Gateway
your VOIP network. With MultiVOIP, your customers will avoid
Voice over IP gateways.
by the voice compression used (see bandwidth requirements on
header is added to the beginning of the voice data to indicate the
human ear.
Applies audio compression
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