Multitech TalkAnytime TA410, TalkAnytime TA810 User Manual
R
TalkAnytime
Click-to-Talk Media Server
User Guide for Voice/IP Gateways
Analog Models: TA410 & TA810
User Guide
S000388B
Analog Click-to-Talk Media Servers
Models TA410 & TA810
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,
Inc. All rights reserved.
Copyright © 2007, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
A Doc re-organization. Follows S000249K. (01/25/06)
Describes 10.08 software release.
B Full Quick Start Instructions added to Chapter 2. (03/08/07)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5. 301.274; 5.309.562;
5.355.365; 5.355.653 ; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
The Multi-Tech logo and TalkAnytime logo are trademarks of Multi-Tech Systems, Inc. Windows are registered trademarks of
Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439
http://www.multitech.com
Multi-Tech Systems, Inc. TalkAnytime User Guide 2
CONTENTS
CHAPTER 1: OVERVIEW ......................................................................................................................................................6
ABOUT THIS MANUAL ..............................................................................................................................................................7
INTRODUCTION TO TALKANYTIME ANALOG CLICK-TO-TALK MEDIA SERVERS (TA410 & TA810) ......................................8
TalkAnytime Front Panel LEDs.........................................................................................................................................10
COMMAND COMPUTER REQUIREMENTS .................................................................................................................................11
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................12
SPECIFICATIONS .....................................................................................................................................................................13
INSTALLATION AT A GLANCE .................................................................................................................................................13
RELATED DOCUMENTATION ...................................................................................................................................................14
CHAPTER 2: QUICK START INSTRUCTIONS................................................................................................................15
INTRODUCTION .......................................................................................................................................................................16
TALKANYTIME STARTUP TASKS ............................................................................................................................................16
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................17
Gather IP Information........................................................................................................................................................................ 17
Gather Telephone Information ..........................................................................................................................................................17
Obtain Email Address for TalkAnytime (for email call log reporting).............................................................................................. 18
Config Info CheckList.......................................................................................................................................................................18
Placement ..........................................................................................................................................................................19
Command/Control Computer Setup (Specs & Settings) ....................................................................................................19
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................20
QUICK HOOKUP FOR TA410 & TA810...................................................................................................................................21
INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC .........................................................................22
PHONE/IP STARTER CONFIGURATION.....................................................................................................................................22
INBOUND PHONEBOOK ...........................................................................................................................................................25
TALKANYTIME URL CONFIGURATION ...................................................................................................................................26
TALKANYTIME SYSTEM EXAMPLES .......................................................................................................................................27
Introduction .......................................................................................................................................................................27
Calls into a Phone Pool.....................................................................................................................................................28
Technical Configuration for Phone Pool Call...................................................................................................................29
Calls to Specific Extensions Through an IVR....................................................................................................................30
Technical Configuration for Specific Extension Calls via IVR..........................................................................................31
Inbound Phonebook List for Entire Example System.........................................................................................................32
Calls by Trusted Party into PBX and Beyond....................................................................................................................33
Technical Configuration for Trusted-Party Calling Through PBX...................................................................................34
USER’S PERSPECTIVE OF TALKANYTIME................................................................................................................................35
HOW WEB SITE MUST BE CONFIGURED .................................................................................................................................39
CONNECTIVITY TEST ..............................................................................................................................................................41
TROUBLESHOOTING................................................................................................................................................................42
CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................43
INTRODUCTION .......................................................................................................................................................................44
SAFETY WARNINGS ................................................................................................................................................................44
Lithium Battery Caution ....................................................................................................................................................44
Safety Warnings Telecom...................................................................................................................................................44
UNPACKING YOUR TALKANYTIME UNIT................................................................................................................................44
Unpacking the TA-410/810................................................................................................................................................45
RACK MOUNTING INSTRUCTIONS FOR TA410 & TA810 ........................................................................................................46
Safety Recommendations for Rack Installations................................................................................................................46
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................47
CABLING PROCEDURE FOR TA-410/810 .................................................................................................................................48
CHAPTER 4: SOFTWARE INSTALLATION....................................................................................................................51
INTRODUCTION .......................................................................................................................................................................52
LOADING MULTIVOIP SOFTWARE ONTO THE PC...................................................................................................................52
UN-INSTALLING THE TALKANYTIME CONFIGURATION SOFTWARE........................................................................................55
Multi-Tech Systems, Inc. TalkAnytime User Guide 3
ContentsVOIP
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................58
CONFIGURING THE TALKANYTIME .........................................................................................................................................59
LOCAL CONFIGURATION.........................................................................................................................................................60
Pre-Requisites....................................................................................................................................................................60
IP Parameters..................................................................................................................................................................................... 60
Telephony Interface Parameters ........................................................................................................................................................ 61
SMTP Parameters (for email call log reporting)................................................................................................................................ 61
Config Info CheckList.......................................................................................................................................................................62
Local Configuration Procedure (Summary)......................................................................................................................63
Local Configuration Procedure (Detailed)........................................................................................................................64
CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................107
INTRODUCTION .....................................................................................................................................................................108
INBOUND PHONEBOOK .........................................................................................................................................................108
TALKANYTIME URL CONFIGURATION .................................................................................................................................111
TALKANYTIME SYSTEM EXAMPLES .....................................................................................................................................112
Introduction .....................................................................................................................................................................112
Calls into a Phone Pool...................................................................................................................................................113
Technical Configuration for Phone Pool Call.................................................................................................................114
Calls to Specific Extensions Through an IVR..................................................................................................................115
Technical Configuration for Specific Extension Calls via IVR........................................................................................116
Calls by Trusted Party into PBX and Beyond..................................................................................................................117
Technical Configuration for Trusted-Party Calling Through PBX.................................................................................118
Inbound Phonebook List for Example System..................................................................................................................119
USER’S PERSPECTIVE OF TALKANYTIME..............................................................................................................................120
HOW WEB SITE MUST BE CONFIGURED ...............................................................................................................................125
Graphic File for Mouse-Over Targeting. ........................................................................................................................125
Qualifications Query Window..........................................................................................................................................126
Help Documents for End-Users.......................................................................................................................................128
CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................129
OPERATION AND MAINTENANCE ..........................................................................................................................................130
System Information screen...............................................................................................................................................130
Statistics Screens .............................................................................................................................................................133
About Call Progress.........................................................................................................................................................133
About Logs.......................................................................................................................................................................136
About IP Statistics............................................................................................................................................................139
About Link Management..................................................................................................................................................142
TALKANYTIME PROGRAM MENU ITEMS............................................................................................................................... 144
Configuration Option.......................................................................................................................................................146
Configuration Port Setup.................................................................................................................................................146
Date and Time Setup........................................................................................................................................................147
Obtaining Updated Firmware..........................................................................................................................................147
Implementing a Software Upgrade..................................................................................................................................151
Identifying Current Firmware Version ............................................................................................................................................ 151
Downloading Firmware................................................................................................................................................................... 152
Downloading Factory Defaults........................................................................................................................................................ 154
Downloading IFM Firmware........................................................................................................................................... 156
Setting and Downloading User Defaults .........................................................................................................................158
Setting a Password (Windows GUI)................................................................................................................................161
Setting a Password (Web Browser GUI).........................................................................................................................164
Un-Installing the TalkAnytime Software..........................................................................................................................165
Upgrading Software.........................................................................................................................................................168
FTP SERVER FILE TRANSFERS (“DOWNLOADS”).................................................................................................................. 169
WEB BROWSER INTERFACE ..................................................................................................................................................177
SYSLOG SERVER FUNCTIONS ...............................................................................................................................................182
CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................184
LIMITED WARRANTY............................................................................................................................................................185
Multi-Tech Systems, Inc. TalkAnyTime User Guide 4
ContentsVOIP
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................185
TECHNICAL SUPPORT ........................................................................................................................................................... 186
Contacting Technical Support................................................................................................... ......................................186
CHAPTER 9: REGULATORY INFORMATION.............................................................................................. ...............187
EMC, Safety, and R&TTE Directive Compliance............................................................................................................188
FCC Declaration.............................................................................................................................................................188
Industry Canada ..............................................................................................................................................................188
FCC Part 68 Telecom...................................................................................................................................................... 189
Canadian Limitations Notice...........................................................................................................................................190
WEEE Statement..............................................................................................................................................................191
C-ROHS HT/TS Substance Concentration.......................................................................................................................192
依照中国标准的有毒有害物质信息
APPENDIX A: CABLE PINOUTS.....................................................................................................................................193
COMMAND CABLE ................................................................................................................................................................194
ETHERNET CONNECTOR ....................................................................................................................................................... 194
T1/E1 CONNECTOR ..............................................................................................................................................................195
VOICE/FAX CHANNEL CONNECTORS ....................................................................................................................................195
APPENDIX B: TCP/UDP PORT ASSIGNMENTS.......................................................................................... .................196
WELL KNOWN PORT NUMBERS ............................................................................................................................................197
PORT NUMBER ASSIGNMENT LIST ........................................................................................................................................197
..................................................................................................................................192
INDEX....................................................................................................................................................................................199
Multi-Tech Systems, Inc. TalkAnyTime User Guide 5
Chapter 1: Overview
Multi-Tech Systems, Inc. TalkAnyTime User Guide 6
Chapter 1: Overview
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two analog
TalkAnytime units, models TA810 and TA410, that allow you to accept incoming audio calls over the
Internet or other IP network.
The table below (on next page) describes the vital characteristics of the various models in the TalkAnytime
product family.
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need one of two things: information on a
very specific software setting or technical parameter (about telephony or IP) or they need help when setting
up phonebooks or URLs for their TalkAnytime units. The index gives quick access to TalkAnytime settings
and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through
examples like those in our chapter on Phonebook and URL Configuration. Finally, this manual is meant to
be comprehensive. If you notice that something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked
Questions (the MultiVOIP or TalkAnytime FAQ) and a collection of resolutions of issues that MultiVOIP
and TalkAnytime users have encountered (these are Troubleshooting Resolutions in the searchable
Knowledge Base).
TalkAnytime Product Family
Description
Model
TA
2410
Function T1 digital click-
to-talk VOIP unit
Capacity 24 channels 30 channels
Chassis/
Mounting
Description
Model
19” 1U
rack
mount
TA
810
Function analog click-to-
talk voip unit
Capacity 8 channels 4
Chassis/
Mounting
19” 1U
rack mount
TA
E1 digital click-to-
19” 1U
TA
analog click-to-
19” 1U
3010
talk VOIP unit
rack
mount
410
talk voip unit
channels
rack mount
Multi-Tech Systems, Inc. TalkAnyTime User Guide 7
Chapter 1: Overview
Introduction to TalkAnytime
Analog Click-to-Talk Media Servers
(TA410 & TA810)
VOIP: The Free Ride. The analog TalkAnytime units (TA410 and TA810) use Voice-Over-IP gateway
technology to allow free incoming audio communication over the Internet or other IP network. To make
this free voice service available , you simply connect the TalkAnytime unit to your telephone equipment
and your existing Internet connection.
Voice/Fax 5Voice/Fax 6Voice/Fax 7Voice/Fax 8
XMT RCVXSG RSG XMTRCV XSG RSGXMT RCV XSGRSG
Voice/Fax 1Voice/Fax 2Voice/Fax 3 Voice/Fax 4EthernetBootPower
RCV XMT COLLNK XMTRCV XSG RSG
XMT RCVXSG RSG
Figure 1-1: TA-410/810 Chassis
Capacity. TalkAnytime model TA810 is an eight-channel unit that can carry 8 simultaneous audio
conversations. The model TA410 is a four-channel unit that can carry 4 simultaneous audio conversations..
Both of these units have a 10/100Mbps Ethernet interface and a command port for configurat ion.
XMTR CV XSGRSG
XMTRCV XSG RSG
XMTRCV XSG RSG
Mounting. Mechanically, the TA410 and TA810 units are designed for a one-high industry-standard EIA
19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted- acces s
area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These TalkAnytime units inter-operate with a telephone switch or PBX,
acting as a switching device that directs voice calls originating on an IP network into a PBX or key
telephone system. The TalkAnytime units have “phonebooks,” directories that determine from whom calls
may be received. The TalkAnytime can be set to give the caller a dial tone that allows them to dial
extensions within a PBX or key telephone system.
Management. Configuration and system management can be done locally with the TalkAnytime
configuration software. After an IP address has been assigned locally, other configuration can be done
remotely using the TalkAnytime web browser GUI. Remote system management can be done with the
TalkAnytime web browser GUI. All of these control software packages are included on the Product CD.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 8
Chapter 1: Overview
While the web GUI’s appearance differs slightly, its content and organization are essentially the same as
that of the Windows GUI (except for logging).
The primary advantage of the web GUI is remote access for control and configuration. The controller PC
and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must
be known.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 9
Chapter 1: Overview
Once you’ve begun using the web browser GUI, you can go back to the TalkAnytime Windows GUI at any
time. However, you must log out of the web browser GUI before using the TalkAnytime Windows GUI.
Logging of System Events. MultiTech has built SysLog Server functionality into the software of the
TalkAnytime units. SysLog is a de facto standard for logging events in network communication systems.
The SysLog Server resides in the TalkAnytime unit itself. To implement this functionality, you will need a
SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com
client programs essentially give you a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any
qualified provider should suffice for use with TalkAnytime units. Kiwi’s brief description of their SysLog
program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon
for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as
routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options
available.”
TalkAnytime Front Panel LEDs
LED Types. The TalkAnytime units have two types of LEDs on their front panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic and performance in each data
channel.
Active LEDs. On both the TA410 and TA810, there are eight sets of channel-operation LEDs. However, on
the TA410, only the lower four sets of channel-operation LEDs are functional. On the TA810, all eight sets
are functional.
. SysLog
Multi-Tech Systems, Inc. TalkAnyTime User Guide 10
Figure 1-3. TA-410/810 LEDs
Analog TalkAnytime LED Descriptions
TA-410/810 Front Panel LED Definitions
LED NAME DESCRIPTION
General Operation LEDs (one set on each TalkAnytime model)
Power Indicates presence of power.
Chapter 1: Overview
Boot
Ethernet
After power up, the Boot LED will be on briefly while the TalkAnytime is booting. It lights
whenever the TalkAnytime is booting or downloading a setup configuration data set.
FDX. LED indicates whether Ethernet connection is half-duplex or full-duplex
(FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on
constantly for full-duplex mode; LED is off constantly for half-duplex mode. When
operating in half-duplex mode, the LED will flash during data collisions.
LNK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It
is off when the link is down (i.e., when no Ethernet connection exists). While link is
up, this LED will flash off to indicate data activity.
Channel-Operation LEDs (one set for each channel)
XMT
RCV
XSG
RSG
Transmit. This indicator blinks when voice packets are being transmitted to the
local area network.
Receive. This indicator blinks when voice packets are being received from the
local area network.
Transmit Signal. This indicator lights when the FXS-configured channel is off-
hook, the FXO-configured channel is receiving a ring from the Telco, or the M lead
is active on the E&M configured channel. That is, it lights when the TalkAnytime is
receiving a ring from the PBX.
Receive Signal. This indicator lights when the FXS-configured channel is ringing,
the FXO-configured channel has taken the line off-hook, or the E lead is active on
the E&M-configured channel.
Command Computer Requirements
The computer on which the TalkAnytime unit’s configuration program is installed must meet these
requirements:
• must be IBM-compatible PC with MS Windows operating system;
• must have an available COM port for connection to the TalkAnytime.
However, this PC does not need to be connected to the TalkAnytime permanently. It only needs to be
connected when local configuration and monitoring are done. Nearly all configuration and monitoring
functions can be done remotely via the IP network.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 11
Chapter 1: Overview
Client Computer Requirements
To make an incoming call using TalkAnytime, the computer must meet the requirements described in the
table below.
Category Requirement
Operating System Windows 98 or Windows XP
Browser Internet Explorer 5.0 or higher
Audio Hardware Microphone & Speaker (in any form)
O.S. Settings Headset or microphone/speaker combo
must be activated and not pre-empted by
any other audio hardware or software.
Browser Settings Popup Blocking must be disabled at least
for the IP address at which the
TalkAnytime unit is operating..
Activex controls must be enabled.
In terms of audio hardware, many combinations are possi ble. In any event, the computer must have both a
microphone and an audio output device and they must be activated. A headset that includes both a
microphone and a speaker (connected to the appropriate jacks on the computer’s sound card) would meet
this requirement. The computer might have a built-in microphone and built-in or extension speakers and
such a combination would also meet this requirement.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 12
Specifications
Chapter 1: Overview
Parameter
/Model
Operating
Voltage/
Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight
100-240 VAC
1.2 - 0.6 A
50/60 Hz 50/60 Hz
29 watts 46 watts
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
7.1 lbs.
(3.2 kg)
TA410
Installation at a Glance
The basic steps of installing your TalkAnytime unit involve
TA810
100-240 VAC
1.2 - 0.6 A
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
7.7 lbs.
(3.5 kg)
• unpacking the unit,
• connecting the cables,
• configuring it using management software (TalkAnytime Configuration software),
• making phonebook entries to determine routing of incoming calls,
• establishing a TalkAnytime URL that includes certain operating parameters
and placing a link to that URL on a website, and
• confirming connectivity on an incoming call.
This process results in a fully functional click-to-talk system.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 13
Chapter 1: Overview
Related Documentation
The TalkAnytime User Guide (the document you are now reading) comes in electronic form and is
included on your system CD. It presents in-depth information on the f eatures and functionali ty of MultiTech’s TalkAnytime Product Family.
TM
The CD media is produced using Adobe Acrobat
print your copy of a user guide, load Acrobat Reader
the TalkAnytime CD and is also a free download from Adobe’s Web Site:
for viewing and printing the user guide. To view or
TM
on your system. The Acrobat Reader is included on
www.adobe.com/prodindex/acrobat/readstep.html
This TalkAnytime User Guide is also available on Multi-Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on
your system. To select the TalkAnytime User Guide from the Multi-Tech Systems home page, click Documents and then click
TalkAnytime in the product list drop-down window. All TalkAnytime documents will be displayed. You can then choose
User Guide to view or download the .pdf file.
The TalkAnytim e CD also includes , as PDF files, sing le-page descript ions for end-users about how to use Talk Anytime. One
document pertains to calls directed to a phone pool. A second document pert ains to incoming calling where the caller can, after
connection, dial specific ext ensions within the organization’s PBX. A third document pertains to use of the TalkAnytime by
trusted parties who are allowed full access to the PBX including PSTN access.
Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of
the MultiTech web site (found under “Support”) constitute another source of help for problems
encountered in the field.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 14
Chapter 2: Quick Start Instructions
Multi-Tech Systems, Inc. TalkAnyTime User Guide 15
TalkAnytime Quick Start Instructions Startup Tasks
Introduction
The Quick Start Instructions are streamlined instructions intended to get the TalkAnytime unit up and
running quickly. These start-up instructions include assistance on setting up the TalkAnytime unit’s
Inbound Phonebook and defining the URL expression, which includes some parameter settings.
A printed Cabling Guide is shipped with the TalkAnytime unit and an electronic copy is included on the
Product CD.
TalkAnytime Startup Tasks
Task Summary
z Collecting Phone/IP
Details ( vital! )
z Placement
z Command/Control
Computer Setup:
Specs & Settings
The TalkAnytime must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
Decide where you’ll mount the unit.
Some modest minimum specifications
must be met. A COM port must be set
up.
z Hookup Connect power, phone, and data cables
per diagram.
z Software Installation This is the configuration program.
It’s a standard Windows software
installation.
z Phone/IP Starter
Configuration
z Phonebook/URL Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
Use “Config Info CheckList” (page 18).
The phonebook is where you specify
how calls will be routed. A special URL
determines how the TalkAnytime will
interact with your web server.
z Connectivity Test You’ll find out if your TalkAnytime
system can receive phone calls from
visitors to your web site. That means
you’re up and running!
z Troubleshooting Detect and remedy any problems that
might have prevented connectivity.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 16
TalkAnytime Quick Start Instructions Gathering Phone/IP Details
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The TalkAnytime will interface with both the IP network and the phone system. You must gather
information about the IP network and about the phone system so that the TalkAnytime can be configured
to operate with them properly. A summary of this configuration information appears on page 18 (“Config
Info CheckList”).
Gather IP Information
Ask your computer network
9
administrator.
#
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info (optional)
• Determine whether or not 802.1p Packet Prioritization
will be used.
IP Network Parameters:
Record for this
TalkAnytime unit.
Phone/IP Details *Absolutely Needed*
Gather T elephone Information
Analog Phone Parameters
9
Ask phone company or
telecom manager.
#
• Which interface type is used?
E&M_____ FXS/FXO_____
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
• If E&M, determine these aspects of the E&M trunk
line from the PBX:
• What is its Type (1, 2, 3, 4, or 5)?
• Is it 2-wire or 4-wire?
• Is it Dial-Tone or Wink?
Multi-Tech Systems, Inc. TalkAnyTime User Guide 17
Analog Telephony Interface Parameters:
Record for this VOIP Site
TalkAnytime Quick Start Instructions Gathering Phone/IP Details
Phone/IP Details Often Needed/Wanted
Obtain Email Address for TalkAnytime (for email call log reporting)
required if log reports of
TalkAnytime call traffic
are to be sent by email
Optional
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
TalkAnytime unit itself.
Be sure to give a unique
identifier to each
individual TalkAnytime
unit.
Get the IP address of the
mail server computer, as
well.
To: I .T. De par t men t
re: email accoun t for VOIP
voip-unit2@biggytech.com
Config Info CheckList
Type of Config Info Gathered TalkAnytime
Configuration screen
on which to enter
Config Info
IP info for TalkAnytime unit
● IP address
● Gateway
● DNS IP (if used)
● 802.1p Prioritization (if used)
Interface Type
(Choices: E&M, FXS/FXO*)
E&M info (only if E&M is used)
● Type (1-5) ● 2 or 4 wires?
● Dial Tone or Wink?
Country Code Regional Parameters
Email address for TalkAnytime unit
(optional)
Reminder: Be sure to Save Setup after entering configuration values.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 18
√
Ethernet/IP Parameters
Interface Parameters
*In FXO/FXS systems,
channels used for phone, fax,
or key system are FXS;
channels used for analog PBX
extensions or analog telco
lines are FXO.
Interface Parameters
SMTP Parameters
TalkAnytime Quick Start Instructions Placement
Placement
Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone
system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the
User Guide.
Command/Control Computer Setup (Specs & Settings)
The computer used for command and control of the TalkAnytime
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with the TalkAnytime are not especially
demanding. Still, we recommend using a reasonably new computer. The computer that you use to
configure your TalkAnytime need not be dedicated to the TalkAnytime after installation is complete.
COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know
which COM port is available for use with the TalkAnytime (COM1, COM2, etc.).
Multi-Tech Systems, Inc. TalkAnyTime User Guide 19
TalkAnytime Quick Start Instructions Client Computer Requirements
Client Computer Requirements
To make an incoming call using TalkAnytime, the computer must meet the requirements described in the
table below.
Category Requirement
Operating System Windows 98 or Windows XP
Browser Internet Explorer 5.0 or higher
Audio Hardware Microphone & Speaker (in any form)
O.S. Settings Headset or microphone/speaker combo
must be activated and not pre-empted by
any other audio hardware or software.
Browser Settings Popup Blocking must be disabled for the
IP address of the TalkAnytime unit.
(Popup Blocking need not be disabled
globally.)
Activex controls must be enabled.
In terms of audio hardware, many combinations are possi ble. In any event, the computer must have both a
microphone and an audio output device and they must be activated. A headset that includes both a
microphone and a speaker (connected to the appropriate jacks on the computer’s sound card) would meet
this requirement. The computer might have a built-in microphone and built-in or extension speakers and
such a combination would also meet this requirement.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 20
TalkAnytime Quick Start Instructions Quick Hookup
Quick Hookup for TA410 & TA810
Multi-Tech Systems, Inc. TalkAnyTime User Guide 21
TalkAnytime Quick Start Instructions Configuration Software Installation
Install TalkAnytime Configuration Software onto Command PC
For more details, see Chapter 4: Software Installation in User Guide.
1. TalkAnytime unit must be properly cabled. Power must be turned on.
2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to
My Computer | CD ROM drive | Open. Click Autorun icon.
3. At first dialog box, click Install Software.
4. At ‘welcome’ screen, click Next.
5. Follow on-screen instructions. Accept default program folder location and click Next.
6. Accept default icon folder location. Click Next. Files will be copied.
7. Select available COM port on command/control computer.
8. At completion screen, click Finish.
9. At the prompt “Do you want to run TalkAnytime Configuration?,” click No. Software installation is
complete.
Phone/IP Starter Configuration
Full details here: Technical Configuration chapter in User Guide
1. Open the TalkAnytime program:
Start | TalkAnytime xxx | Configuration.
2. Go to Configuration | Ethernet/IP. Enter the IP parameters for your TalkAnytime unit. Activate Packet
Prioritization (802.1p) if desired. For details, see the “Technical Configuration” chapter of the User Guide.
3. Do you want to configure and operate the TalkAnytime unit using the web browser GUI? (It has the
same functionality as the local Windows GUI, but offers remote access.)
If NO, skip to step 5. If YES, continue with step 4.
4. Web Browser GUI Setup (Optional). To do configuration and operation procedures using the web
browser GUI, you must first set it up. To do so, follow these steps. (The browser used must be Internet
Explorer 6.0 or above; or Netscape 6.0 or above; or FireFox 1.0 or above.)
A. Be sure an IP address has been
assigned to the TalkAnytime unit
(this must be done in the
TalkAnytime Windows GUI).
B. Save Setup in Windows GUI.
C. Close the TalkAnytime Windows
GUI.
D. Install Java program from
TalkAnytime product CD.
(Must be Java Runtime
Environment 1.4.2_01 or above.)
NOTE: Required on first use of
Web Browser GUI only.
Need more
info?
See “Web Browser Interface” in Operation &
Maintenance chapter of User Guide (on CD).
E. Open web browser.
(Note: The PC being used must
be connected to and have an IP
address on the same IP network
that the TalkAnytime is on.)
F. Browse to IP address of
TalkAnytime unit.
G. If username and password have
been established, enter them
when prompted by the
TalkAnytime.
H. Use web browser GUI to
configure or operate the
TalkAnytime unit.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 22
TalkAnytime Quick Start Instructions Phone/IP Starter Configuration
Once you’ve begun using the web browser GUI, you can go back to the TalkAnytime Windows GUI
at any time. However, you must log out of the web browser GUI before using the TalkAnytime
Windows GUI.
5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box,
click OK. If you know any specific parameter values that will apply to your system, enter them. Click
Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit
from the dialog box.
6. Enter telephone system information.
Go to Configuration | Interface. Enter parameters obtained from phone company or PBX administrator.
7. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click
OK and confirm. Click OK to exit from the dialog box.
8. Go to Configuration | Regional Pa rameters. In the Country Selection for Built-In Modem field (drop-
down list), select the country that best fits your situation. (This may not be the same as your selection for
the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more
detailed groupings of telephony parameters than do the Country/Region values.)
9. Do you want the phone-call logs produced by the TalkAnytime to be sent out by email (to your
Administrator or someone else)?
If NO, skip to step 11.
If YES, continue with step 10.
10. Go to Configuration | SMTP.
SMTP lets you send phone-call log records to the TalkAnytime Administrator by email. Select Enable
SMTP.
You should have already obtained an email address for the TalkAnytime itself (this serves as the
origination email account for email logs that the TalkAnytime can email out automatically).
Enter this email address in the “Login Name” field.
Type the password for this email account.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 23
TalkAnytime Quick Start Instructions Phone/IP Starter Configuration
Phone/IP Starter Configuration (continued)
Enter the IP address of the email server where the TalkAnytime’s email account is located in the “Mail
Server IP Address” field.
Typically the email log reports are sent to the TalkAnytime Administrator but they ca n be sent to any
email address. Decide where you want the email logs sent and enter that email address in the “Recipient
Address” field.
Whenever email log messages are sent out, they must have a standard Subject line. Something like
“Phone Logs for TalkAnytime N” is useful. If you have more than one TalkAnytime unit in the building,
you’ll need a unique identifier for each one (select a useful name or number for “N”). In this “Subject”
field, enter a useful subject title for the log messages.
In the “Reply-To Address” field, enter the email address of your Administrator.
11. Go to Configuration | Logs.
Select “Enable Console Messages.”
To allow log reports by email (if desired), click SMTP. Click OK.
To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs screen. To
implement this function, you must install a SysLog client program. For more info, see the “SysLog Server
Functions” section of the Operation & Maintenance chapter of the
User Guide.
12. Go to Save Setup | Save and Reboot. Click OK. This will save the para meter values that you have just
entered.
The TalkAnytime unit’s “BOOT” LED will light up while the configuration file is being saved and loaded
into the TalkAnytime. Don’t do anything to the TalkAnytime until the “BOOT “LED is off (a loss of
power at this point could cause the TalkAnytime unit to lose the configuration settings you have made).
END OF PROCEDURE.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 24
TalkAnytime Quick Start Instructions Phonebook Configuration
Inbound Phonebook
1. Open the TalkAnytime program.
( Start | TalkAnytime xxx | Configuration )
2. Go to Phone Book | Inbound Phonebook | Add Entry.
3. In the “Remove Prefix” field, enter the PBX extension to which you want to direct the incoming
TalkAnytime calls.
4. In the “Add Prefix” field, enter the same digits as were entered in the “Remove Prefix” field.
5. In the “Channel Number” field, enter “Hunting.” A “hunting” value means the TalkAnytime unit will
assign the call to the first available channel.
If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received
with a particular incoming dialing pattern).
6. In the “Description” field, enter an identifier (letters and/or digits) that describes the destination of the
incoming TalkAnytime calls. The identifier entered in this field must match the identifier used in the
Service field of the TalkAnytime URL. The description should make the routing of calls easy to
understand. (40 characters max.)
7. Repeat steps 2-6 for each inbound phonebook entry. As noted above, each channel of the TalkAnytime
unit can be configured separately, have its own values in the “Remove Prefix” and “Add Prefix” fields
and its own “Description” value. Or all channels can be configured alike. When all entries are complete,
go to step 8.
8. Click OK to exit the inbound phonebook screen.
9. Click on Save Setup. Highlight Save and Reboot. Click OK.
Your starter inbound phonebook configuration is complete.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 25
TalkAnytime Quick Start Instructions URL Configuration
TalkAnytime URL Configuration
End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a
URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for
several other parameters (four parameters are required; two are optional).
The general form of the URL expression is as follows:
TalkAnytime URL Command Line
http://a.b.c.d/tat.cgi?Service=string1&Protocol=n&Codec=q&SC=w
&Packetization=y&Digits=z
Configuration
Parameter
Involved
TalkAnytime
IP Address
Portion of URL in
question
where a, b, c, and d are
variables;
Values: 0 to 255
Service where string1 is a variable;
Values: any
letters/numbers;
no spaces, periods,
commas, or symbols;
40 characters max.
Protocol where n is a variable;
This value must match the value of the
Description field in the Inbound Phonebook.
Values: TCP or UDP
Codec where q is a variable;
Values: G711A, G711U,
G723
Silence
Compression
where w is a variable;
Values: ON, OFF
Packetization where y is a variable;
Values: 30, 60, 90, 120
Digits where z is a variable;
Values: Yes, No
allowed variant
tatfrm.cgi? Eliminates black background behind TalkAnytime
of tat.cgi?
Optional parameter. If omitted, remove the
entire expression “SC=w” from URL.
Optional parameter. If omitted, remove the entire
expression “Packetization=y” from URL.
When Digits=No, the end user can use the
TalkAnytime keypad to dial only after connection
has been made. When Digits=Yes, TalkAnytime
keypad is available immediately.
user screen.
Note: All non-italicized characters in the URL expression are fixed literal characters that
must be included verbatim. As noted above, the tat.cgi? expression has an
allowed variant.
Use of phonebook entries and URL command lines is illustrated in the
that follows.
Comment
TalkAnytime System Examples section
Multi-Tech Systems, Inc. TalkAnyTime User Guide 26
TalkAnytime Quick Start Instructions System Examples
TalkAnytime System Examples
Introduction
The following example shows how the TalkAnytime unit operates in a specific telecommunications system.
Home PC User A
Command PC
Whir lygi g Gad get
Company Office s
Ethernet LAN
Talk
Anytime
TA410
FXO
FXO
FXO
FXO
Internet
PBX
Web Server
PSTN
IVR
x8651
Comblasticator
Specialist
MI C
SPKR
Home PC User B
Customer
Service
Dept.
Traveling
Whirlygi g
Manager
x8652
Zanfraditron
Spec ialist
x8653
Fridnorpulizer
Spec ialist
x86 54
Gronplostramax
Spe cialist
In this system, the TalkAnytime unit is connected to a PBX system. Incoming calls are directed to two
different departments, the Sales Department (where all call recipients are peers and it is satisfa c tory for the
incoming caller to reach any one of them) and the Customer Service Department (where each call recipient
is a specialist). We show 3 callers. Two are customers; the computer of one is equipped with a
microphone/speaker headset; the computer of the other has external speakers and an external microphone.
The third caller is an employee of the Whirlygig Gadget Company, a trusted party who has instructions on
how to use the TalkAnytime unit to reach the public phone system (PSTN) as well as other Whirlygig
employees through the PBX.
x7301
Sales
Dept.
x73 02
x73 03
Multi-Tech Systems, Inc. TalkAnyTime User Guide 27
TalkAnytime Quick Start Instructions System Examples
Example Types. We will show a configuration of TalkAnytime settings that allows 3 different types of calls:
(a) calls into a phone pool,
(b) calls directed to specific individual phones through an IVR (a voice recording device connected
to a PBX and that plays a recorded message and allows callers to dial different extensions with
DTMF signals from phone or keypad), and
(c) calls by a trusted party into an institutional PBX and out into the local public phone system
(PSTN).
Calls into a Phone Pool
User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales
Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted
to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server
to the PBX and into the phone pool of sales representatives.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to implement this capacity are shown in the second drawing below.
Home PC User A
65.129.90.200
Call
starts
here.
Internet
Whi r lygi g Gadget
Com pany Off ices
Path of Ca ll
Web Server
Ethernet LAN
x8651
Comblasticator
Specialist
Zanfraditron
Specialist
Customer
Service
Dept.
IVR
x8652
x8653
Fridnorpul izer
Specialist
Talk
Anytime
TA 41 0
466-0000
x7301
x7302
Sales
Dept.
PBX
717-
FXO
FXO
FXO
FXO
PBX is
set to ‘hun t’
among
extensions
7300-7399.
PSTN
x73 03
Multi-Tech Systems, Inc. TalkAnyTime User Guide 28
x8654
Gronplostramax
Spec ia list
TalkAnytime Quick Start Instructions System Examples
Technical Configuration for Phone Pool Call
Multi-Tech Systems, Inc. TalkAnyTime User Guide 29
TalkAnytime Quick Start Instructions System Examples
Calls to Specific Extensions Through an IVR
User-B Calls Customer Service Speciali st . The drawing below shows a call coming into a particular
product specialist in the Whirlygig Customer Service Department from customer concerned about a
“Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR
(which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In
response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on
the TalkAnytime keypad and the connection is made.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to allow this kind of incoming call are shown in the second drawing below.
Whirlygig Gadget
Company Offices
65.129.90.200
Ta lk
Anytime
TA410
FXO
FXO
FXO
FXO
PBX
717-
466-0000
PBX is set
to route calls
to 8600 to IVR.
Internet
Path of Ca ll
IVR’s Outgoing Message
“Welcome to Whirlygig.....
To speak to a Zanfraditron
specialist, dial 8652.”
Ethernet LAN
Web Server
IVR
ext 8600
MIC
SPKR
Home PC User B
Call
starts
here.
After hearing IVR’s outgoing message,
ca ller uses Tal kAnytime keyp ad to dial
the desired extension.
x8651
Comblas tic ator
Specialist
Zanfraditron
Spec ialis t
Customer
Service
Dept.
x8652
x8653
Fridnorpul izer
Specialist
Gronplostramax
Spec ialis t
x865 4
x7301
Sales
Dept.
PSTN
x730 2
x73 03
Multi-Tech Systems, Inc. TalkAnyTime User Guide 30
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