Multitech TalkAnytime TA2410, TalkAnytime TA3010 User Manual
R
TalkAnytime
Click-to-Talk Media Server
User Guide for Voice/IP Gateways
Digital Models: TA2410 & TA3010
User Guide
S000424, Rev. A
Digital Click-to-Talk Media Servers
Models TA2410 & TA3010
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,
Inc. All rights reserved.
Copyright © 2006, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product
documentation.
Record of Revisions
Revision Description
A Initial release. (11/29/06)
Describes 11.09 software release.
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;
5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
The Multi-Tech logo and TalkAnytime logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark
of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439
http://www.multitech.com
2
CONTENTS
CHAPTER 1: OVERVIEW ......................................................................................................................................................6
ABOUT THIS MANUAL ..............................................................................................................................................................7
INTRODUCTION TO TALKANYTIME
®
DIGITAL CLICK-TO-TALK MEDIA SERVERS (TA2410 & TA3010) ................................8
DIGITAL TALKANYTIME LED DESCRIPTIONS ........................................................................................................................12
T1 Front Panel LEDs.........................................................................................................................................................12
T1 LED Descriptions.........................................................................................................................................................13
E1 Front Panel LEDs ........................................................................................................................................................14
E1 LED Descriptions.........................................................................................................................................................15
COMMAND COMPUTER REQUIREMENTS .................................................................................................................................16
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................16
SPECIFICATIONS .....................................................................................................................................................................17
Specs for Digital T1 TalkAnytime Units ............................................................................................................................17
Specs for Digital E1 TalkAnytime Units............................................................................................................................18
INSTALLATION AT A GLANCE .................................................................................................................................................18
RELATED DOCUMENTATION ...................................................................................................................................................19
CHAPTER 2: QUICK START INSTRUCTIONS................................................................................................................20
INTRODUCTION .......................................................................................................................................................................21
SAFETY WARNINGS ................................................................................................................................................................21
Lithium Battery Caution ....................................................................................................................................................21
Safety Warnings Telecom...................................................................................................................................................21
TALKANYTIME STARTUP TASKS ............................................................................................................................................22
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................23
Gather IP Information........................................................................................................................................................................ 23
T1 Telephony Parameters (for TA2410)............................................................................................................................................23
E1 Telephony Parameters (for TA3010)............................................................................................................................................24
Obtain Email Address for TalkAnytime (for email call log reporting).............................................................................................25
Config Info CheckList.......................................................................................................................................................................26
Placement ..........................................................................................................................................................................27
Command/Control Computer Setup (Specs & Settings) ....................................................................................................27
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................28
END-USER INFORMATION.......................................................................................................................................................28
QUICK HOOKUP FOR TA2410 & TA3010...............................................................................................................................29
INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC .........................................................................30
PHONE/IP STARTER CONFIGURATION.....................................................................................................................................31
INBOUND PHONEBOOK ...........................................................................................................................................................33
TALKANYTIME URL CONFIGURATION ...................................................................................................................................34
TALKANYTIME SYSTEM EXAMPLES .......................................................................................................................................36
Introduction .......................................................................................................................................................................36
Calls into a Phone Pool.....................................................................................................................................................37
Technical Configuration for Phone Pool Call...................................................................................................................38
Calls to Specific Extensions Through an IVR....................................................................................................................39
Technical Configuration for Specific Extension Calls via IVR..........................................................................................40
Inbound Phonebook List for Entire Example System.........................................................................................................41
Calls by Trusted Party into PBX and Beyond....................................................................................................................42
Technical Configuration for Trusted-Party Calling Through PBX...................................................................................43
HOW WEB SITE MUST BE CONFIGURED .................................................................................................................................43
CONNECTIVITY TEST ..............................................................................................................................................................46
TROUBLESHOOTING................................................................................................................................................................47
CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................48
INTRODUCTION .......................................................................................................................................................................49
SAFETY WARNINGS ................................................................................................................................................................49
Lithium Battery Caution ....................................................................................................................................................49
Safety Warnings Telecom...................................................................................................................................................49
UNPACKING YOUR TALKANYTIME UNIT................................................................................................................................49
3
Contents TalkAnytime User Guide
Unpacking the TA-2410/3010 TalkAnytime Unit...............................................................................................................50
RACK MOUNTING INSTRUCTIONS FOR TA2410 & TA3010 ....................................................................................................51
Safety Recommendations for Rack Installations................................................................................................................51
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................52
CABLING PROCEDURE FOR TA-2410/3010 .............................................................................................................................53
CHAPTER 4: SOFTWARE INSTALLATION....................................................................................................................56
INTRODUCTION .......................................................................................................................................................................57
LOADING MULTIVOIP SOFTWARE ONTO THE PC...................................................................................................................57
UN-INSTALLING THE TALKANYTIME CONFIGURATION SOFTWARE........................................................................................62
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................65
CONFIGURING THE TALKANYTIME .........................................................................................................................................66
LOCAL CONFIGURATION.........................................................................................................................................................67
Pre-Requisites....................................................................................................................................................................67
IP Parameters..................................................................................................................................................................................... 67
T1 Telephony Parameters (for TA2410)............................................................................................................................................68
E1 Telephony Parameters (for TA3010)............................................................................................................................................69
SMTP Parameters (for email call log reporting)................................................................................................................................ 69
Config Info CheckList.......................................................................................................................................................................70
Local Configuration Procedure (Summary)......................................................................................................................71
Local Configuration Procedure (Detailed)........................................................................................................................72
CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................123
INTRODUCTION .....................................................................................................................................................................124
INBOUND PHONEBOOK .........................................................................................................................................................124
TALKANYTIME URL CONFIGURATION .................................................................................................................................127
TALKANYTIME SYSTEM EXAMPLES .....................................................................................................................................128
Introduction .....................................................................................................................................................................128
Calls into a Phone Pool...................................................................................................................................................129
Technical Configuration for Phone Pool Call.................................................................................................................130
Calls to Specific Extensions Through an IVR..................................................................................................................131
Technical Configuration for Specific Extension Calls via IVR........................................................................................132
Inbound Phonebook List for Example System..................................................................................................................133
USER’S PERSPECTIVE OF TALKANYTIME..............................................................................................................................134
HOW WEB SITE MUST BE CONFIGURED ...............................................................................................................................139
Graphic File for Mouse-Over Targeting. ........................................................................................................................139
Qualifications Query Window..........................................................................................................................................140
Help Documents for End-Users.......................................................................................................................................142
CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................144
OPERATION AND MAINTENANCE ..........................................................................................................................................145
System Information screen...............................................................................................................................................145
Statistics Screens .............................................................................................................................................................148
About Call Progress.........................................................................................................................................................148
About Logs.......................................................................................................................................................................151
About IP Statistics............................................................................................................................................................154
About Link Management..................................................................................................................................................157
About T1/E1 Statistics......................................................................................................................................................159
TALKANYTIME PROGRAM MENU ITEMS............................................................................................................................... 166
Configuration Option.......................................................................................................................................................168
Configuration Port Setup.................................................................................................................................................168
Date and Time Setup........................................................................................................................................................169
Obtaining Updated Firmware..........................................................................................................................................169
Implementing a Software Upgrade..................................................................................................................................173
Identifying Current Firmware Version ............................................................................................................................................ 173
Downloading Firmware................................................................................................................................................................... 174
Downloading Factory Defaults........................................................................................................................................................ 176
Downloading CAS Protocol ............................................................................................................................................................ 178
Setting and Downloading User Defaults .........................................................................................................................180
4
TalkAnytime User Guide ContentsVOIP
Setting a Password (Windows GUI)................................................................................................................................182
Setting a Password (Web Browser GUI).........................................................................................................................185
Un-Installing the TalkAnytime Software..........................................................................................................................186
Upgrading Software.........................................................................................................................................................189
FTP SERVER FILE TRANSFERS (“DOWNLOADS”).................................................................................................................. 190
WEB BROWSER INTERFACE ..................................................................................................................................................198
SYSLOG SERVER FUNCTIONS ...............................................................................................................................................203
CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................205
LIMITED WARRANTY............................................................................................................................................................206
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................206
TECHNICAL SUPPORT ........................................................................................................................................................... 207
Contacting Technical Support................................................................................................... ......................................207
CHAPTER 9: REGULATORY INFORMATION.............................................................................................. ...............208
EMC, Safety, and R&TTE Directive Compliance............................................................................................................209
FCC DECLARATION.............................................................................................................................................................. 209
Industry Canada ..............................................................................................................................................................209
FCC Part 68 Telecom...................................................................................................................................................... 210
Canadian Limitations Notice...........................................................................................................................................211
WEEE Statement..............................................................................................................................................................212
APPENDIX A: CABLE PINOUTS.....................................................................................................................................213
APPENDIX A: CABLE PINOUTS .............................................................................................................................................214
Command Cable ..............................................................................................................................................................214
Ethernet Connector..........................................................................................................................................................214
T1/E1 Connector..............................................................................................................................................................215
Voice/Fax Channel Connectors.......................................................................................................................................215
APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................217
WELL KNOWN PORT NUMBERS ............................................................................................................................................218
PORT NUMBER ASSIGNMENT LIST ........................................................................................................................................218
APPENDIX C: EXPANSION CARD INSTALLATION (TA24-48 & TA30-60)............................................................219
INSTALLATION......................................................................................................................................................................220
OPERATION...........................................................................................................................................................................221
INDEX....................................................................................................................................................................................222
INDEX....................................................................................................................................................................................222
5
Chapter 1: Overview
6
TalkAnytime User Guide Overview
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two digital
TalkAnytime
®
units, models TA3010 and TA2410, that allow you to accept incoming audio/voice calls over
the Internet or other IP network.
The table below describes the vital characteristics of the various models in the TalkAnytime
®
product
family. The TalkAnytime product family is closely related to the MultiVOIP product family and this
manual contains many references to MultiVOIPs and ‘voips’ in general.
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need one of two things: information on a
very specific software setting or technical parameter (about telephony or IP) or they need help when setting
up phonebooks or URLs for their TalkAnytime
®
units. The index gives quick access to TalkAnytime®
settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through
examples like those in our chapter on Phonebook and URL Configuration. Finally, this manual is meant to
be comprehensive. If you notice that something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked
Questions (the MultiVOIP/TAT FAQ) and a collection of resolutions of issues that MultiVOIP and
TalkAnytime
®
users have encountered (these are Troubleshooting Resolutions in the searchable
Knowledge Base).
TalkAnyTime® Product Family
Description
Model
TA
2410
Function T1 digital
click-to-talk
VOIP unit
TA
3010
E1 digital
click-to-talk
VOIP unit
TA
24-48
T1 expansion
card; doubles
capacity when
installed in a
TA2410 unit
TA
30-60
E1 expansion
card; doubles
capacity when
installed in a
TA3010 unit
Capacity 24 channels 30 channels 24 channels 30 channels
Chassis/
Mounting
19” 1U
rack
mount
19” 1U
rack
mount
Sold as kit to be
installed into
open card slot in
TA2410.
Sold as kit to be
Description
Model
Function analog click-to-
TA
810
talk voip unit
TA
410
analog click-to-
talk voip unit
Capacity 8 channels 4channels
Chassis/
Mounting
19” 1U
rack mount
19” 1U
rack mount
installed into open
card slot in
TA3010.
7
Overview TalkAnytime User Guide
Introduction to TalkAnyTime®
Digital Click-to-Talk Media Servers
(TA2410 & TA3010)
VOIP: The Free Ride. The analog TalkAnyTime units (TA2410 and TA3010) use Voice-Over-IP gateway
technology to allow free incoming audio communication over the Internet or other IP network. To make
this free voice service available , you simply connect the TalkAnyTime unit to your telephone equipment
and your existing Internet connection.
Voice/Fax 5 Voice/Fax 6Voice/Fax 7Voice/Fax 8
XMT RCVXSG RSG XMTRCV X SG RSGXMT R CV XSGRSG
Voice/Fax 1 Voice/Fax 2Voice/Fax 3 Voice/Fax 4EthernetBootPower
RCV XMT COLLNK XMTRCV XSG RSG
XMT RCVXSG RSG
Figure 1-1: TA-2410/3010 Chassis
Capacity. TalkAnyTime
®
model TA3010 is a thirty-channel E1 unit (Euro digital telephony; 30 timedivision multiplexed channels on a single conductor) that can carry 30 simultaneous audio conversations.
The model TA2410 is a twenty-four-channel unit (US digital telephony; 24 time-division multiplexed
channels on a single conductor) that can carry 24 simultaneous audio conversations.. Both of these units
have a 10/100Mbps Ethernet interface, a local command port for local configuration using a Windows GUI,
and a remote configuration modem port for remote configuration using a Windows GUI. Both the TA2410
and the TA3010 are expandable to double capacity (from one to two T1/E1 lines) if an expansion card
(TA24-48 or TA30-60) is added.
XMTRCV XSGRSG
XMTRCV XSG RSG
XMTRCV XSG RSG
Mounting. Mechanically, the TA2410 and TA3010 units are designed for a one-high industry-standard EIA
19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access
area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These TalkAnyTime units inter-operate with a telephone switch or PBX,
acting as a switching device that directs voice calls originating on an IP network into a PBX or key
telephone system. The TalkAnyTime units have “phonebooks,” directories that determine from whom calls
may be received. The TalkAnyTime unit can be set to give the caller a dial tone that allows her/him to dial
extensions within a PBX or key telephone system.
Management. Configuration and system management can be done locally or remotely with either of two
graphical user interfaces (GUIs). One is a Windows GUI and the other is a web-based GUI that operates
over the Internet or other IP network. After an IP address has been assigned with the Windows GUI, other
configuration can be done either locally or remotely using either the TalkAnyTime web browser GUI or its
Windows GUI. The Windows GUI is included on the Product CD; the web-based GUI is built into the
TalkAnytime unit at the factory and requires no installation.
8
TalkAnytime User Guide Overview
While the web GUI’s appearance differs slightly, its contents and organization are essentially the same as
that of the Windows GUI.
9
Overview TalkAnytime User Guide
The primary advantage of the web GUI is remote access for control and configuration. The controller PC
®
and the TalkAnyTime
unit itself must both be connected to the same IP network and their IP addresses
must be known.
10
TalkAnytime User Guide Overview
Once you’ve begun using the web browser GUI, you can go back to the TalkAnyTime® Windows GUI at
any time. However, you must log out of the web browser GUI before using the TalkAnyTime
®
Windows
GUI.
Similarly, you must close the Windows GUI before opening the web GUI. The two GUIs cannot be used
simultaneously else a conflict or error will occur.
Logging of System Events. MultiTech has built SysLog Server functionality into the software of the
TalkAnyTime units. SysLog is a de facto standard for logging events in network communication systems.
The SysLog Server resides in the TalkAnyTime unit itself. To implement this functionality, you will need a
SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com
. SysLog
client programs essentially give you a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any
qualified provider should suffice for use with TalkAnyTime units. Kiwi’s brief description of their SysLog
program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon
for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as
routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options
available.”
11
Overview TalkAnytime User Guide
Digital TalkAnytime LED Descriptions
T1 Front Panel LEDs
The TA2410 and TA24-48 both use a common main circuit board or motherboard. Consequently the LED
indicators are the same for both.
Active LEDs. The TA2410 front panel has two sets of identical LEDs. In the TA2410 as shipped (that is,
without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.
When the TA2410 has been upgraded with an TA24-48 kit, the right-hand set of LEDs will also become
active.
Click-to-Talk Media Server
Figure 1-2: TA2410 LEDs
T1 LED Descriptions. The descriptions below apply to the digital T1 TalkAnytime units. The TA2410 has
two sets of LEDs, one for the single board shipped inside the TA2410 unit, and a second set for an
expansion board that can be purchased (TA24-48). As viewed from the front of the TA2410, it is the left
group that is active and that presents feedback about the operation of the TA-2410 unit. If a TA24-48
expansion card is added to the TA2410, the second group of LEDs, beginning with the second “Power”
LED, become operational with respect to the second T1 TalkAnytime circuit card.
12
TalkAnytime User Guide Overview
T1 LED Descriptions
TA2410 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot
After power up, the Boot LED will be on for about 10
seconds while the TA2410 is booting.
LNK Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists). While
link is up, this LED will flash off to indicate data
activity.
FDX Full-Duplex & Collision LED. This LED indicates
whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates
occurrence of data collisions. LED is on constantly for
full-duplex mode; LED is off constantly for half-duplex
mode. When operating in half-duplex mode, the LED
will flash during data collisions.
T1 Indicates that the unit is a T1 TalkAnytime model.
E1 E1. Not supported.
PRI PRI. On if T1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame synchroni-
zation has been established on the T1/E1 link.
IC IC LED is on when Internal Clocking is selected in
T1/E1 configuration.
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
Test For testing purposes only.
13
Overview TalkAnytime User Guide
E1 Front Panel LEDs
The TA3010 and TA30-60 both use a common main circuit card or motherboard. Consequently, the LED
indicators are the same for both.
Click-to-Talk Media Server
Figure 1-4: TA3010 LEDs
Active LEDs. The TA3010 front panel has two sets of identical LEDs. In the TA3010 as shipped (that is,
without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.
When the TA3010 has been upgraded with an TA30-60 kit, the right-hand set of LEDs will also become
active.
14
TalkAnytime User Guide Overview
E1 LED Descriptions
TA3010 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot After power up, the Boot LED will be on for
about 10 seconds while the TA3010 is booting.
LNK Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists).
While link is up, this LED will flash off to indicate data
activity.
FDX Full-Duplex & Collision LED. This LED indicates
whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates
occurrence of data collisions. LED is on constantly for
full-duplex mode; LED is off constantly for halfduplex mode. When operating in half-duplex mode,
the LED will flash during data collisions.
T1 T1. Not supported (see below).
E1 E1. When lit, indicates that unit is configured for
E1 operation. It is possible for the TA3010 to be
internally re-configured for T1 operation.
However, this is not recommended because this
change would leave one of the unit’s five
primary circuitry sub-units unused. If T1
operation is desired, it is far more efficient to use
a TA2410 unit than to re-configure the TA3010
unit.
PRI PRI. On if E1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame
synchronization has been established on the
T1/E1 link.
IC IC LED is on when Internal Clocking is selected
in T1/E1 configuration.
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
Test For testing purposes only.
15
Overview TalkAnytime User Guide
Command Computer Requirements
The computer on which the TalkAnytime unit’s configuration program is installed must meet these
requirements:
• must be IBM-compatible PC with MS Windows operating system;
• must have an available COM port for connection to the TalkAnytime unit (or, for computers
with USB2.0 ports but lacking serial ports, the computer must be fitted with a USB2.0-toserial adapter);
• must be connected to your local network (Ethernet) system, and
• must have an available serial COM port (or USB2.0 port if applicable).
However, this PC does not need to be connected to the TalkAnytime unit permanently. It only needs to be
connected when local configuration and monitoring are done. After an IP address for the TalkAnytime unit
has been set with the Windows GUI, all configuration and monitoring functions can be done remotely via
the IP network (using the TalkAnytime web GUI) on any computer that can run a modern web browser.
Work-Around Allowing Use of Web GUI Only. The default IP address of the TalkAnytime unit as
shipped from the factory is 192.168.3.143. By installing the up-to-date Java program from the TalkAnytime
CD and temporarily resetting the IP address of the command computer to 192.168.3.x, the TalkAnytime
unit’s built-in- web GUI can be contacted and its IP address can be set as needed. If this is done, all
subsequent configuration can be done using the TalkAnytime web GUI and the command computer would
not need a serial COM port. However, under such an arrangement, the command computer would remain
unable to use the TalkAnytime Windows GUI because contact with the Windows GUI requires either a
COM port or the USB2.0-to-serial adaptor arrangement.
Client Computer Requirements
To make an incoming call using TalkAnytime, the computer must meet the requirements described in the
table below.
Category Requirement
Operating System Windows 98 or Windows XP
Browser Internet Explorer 5.0 or higher
Audio Hardware Microphone & Speaker (in any form)
O.S. Settings Headset or microphone/speaker combo
must be activated and not pre-empted by
any other audio hardware or software.
Browser Settings Popup Blocking must be disabled at least
for the IP address at which the
TalkAnytime unit is operating.
Activex controls must be enabled.
In terms of audio hardware, many combinations are possible. In any event, the computer must have both a
microphone and an audio output device and they must be activated. A headset that includes both a
microphone and a speaker (connected to the appropriate jacks on the computer’s sound card) would meet
this requirement. The computer might have a built-in microphone and built-in or extension speakers and
such a combination would also meet this requirement.
16
TalkAnytime User Guide Overview
Specifications
Specs for Digital T1 TalkAnytime Units
Digital T1 TalkAnytime Specifications
Parameter
……/Model
Operating
Voltage/Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight
TA2410
100-240 VAC
1.2 - 0.6 A
50/60 Hz 50/60 Hz
17 watts 27 watts
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)
TA2410
w/ TA24-48
Expansion
Card
100-240 VAC
1.2 - 0.6 A
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)
17
Overview TalkAnytime User Guide
Specs for Digital E1 TalkAnytime Units
Digital E1 TalkAnytime Specifications
Parameter
……/Model
Operating
Voltage/Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight
TA3010 TA3010
w/ TA30-60
Expansion
Card
100-240 VAC
1.2 - 0.6 A
100-240 VAC
1.2 - 0.6 A
50/60 Hz 50/60 Hz
17 watts 27 watts
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)
Installation at a Glance
The basic steps of installing your TalkAnytime unit involve
• unpacking the unit,
• connecting the cables,
• configuring it using management software (TalkAnytime Configuration software),
• making phonebook entries to determine routing of incoming calls,
• establishing a TalkAnytime URL that includes certain operating parameters
and placing a link to that URL on a website, and
• confirming connectivity on an incoming call.
This process results in a fully functional click-to-talk system.
18
TalkAnytime User Guide Overview
Related Documentation
The TalkAnytime User Guide (the document you are now reading) comes in electronic form and is included
on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s
digital TalkAnytime products. Chapter 2 of this manual consists of “Quick Start Instructions” meant to get
the product up and running quickly with a simple configuration.
A printed Cabling Guide is also included with the product. Its purpose is to help get the unit’s cables
connected properly.
The CD media is produced using Adobe Acrobat
print your copy of a user guide, load Acrobat Reader
a free download from Adobe’s Web Site (below) and the TalkAnytime CD has a link to that site.
TM
for viewing and printing the user guide. To view or
TM
on your system. The Acrobat Reader is available as
www.adobe.com/prodindex/acrobat/readstep.html
This TalkAnytime User Guide is also available on Multi-Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on
your system. To select the TalkAnyTime User Guide from the Multi-Tech Systems home page, click Documents and then
click TalkAnytime in the product list drop-down window. All TalkAnyTime documents will be displayed. You can then
choose User Guide to view or download the .pdf file.
The TalkAnytime CD also includes, as PDF files, single-page descriptions for end-users about how to use TalkAnytime. One
document pertains to calls directed to a phone pool. A second document pertains to incoming calling where the caller can, after
connection, dial specific extensions within the organization’s PBX. A third document pertains to use of the TalkAnytime by
trusted parties who are allowed full access to the PBX including PSTN access.
Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of
the MultiTech web site (found under “Support”) constitute another source of help for problems
encountered in the field.
19
Chapter 2: Quick Start Instructions
20
TalkAnytime Quick Start Instructions Gathering Phone/IP Details
Introduction
This chapter will get your TalkAnytime up and running quickly.
More detailed treatment of setup topics can be found in the “Technical Configuration” and “Phonebook
Configuration” chapters of this manual.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.
The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must
be sent back to Multi-Tech Systems for battery replacement.
Warning: There is danger of explosion if the battery is incorrectly replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. This product must be disconnected from power source and telephone network interface when servicing.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at
the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.
9. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
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TalkAnytime Quick Start Instructions Startup Tasks
TalkAnytime Startup Tasks
Task Summary
Collecting Phone/IP
Details ( vital! )
Placement
Command/Control
Computer Setup:
Specs & Settings
The TalkAnytime must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
Decide where you’ll mount the unit.
Some modest minimum specifications
must be met. A data connection to the
TalkAnytime unit (whether via serial
port, USB2.0-with-adaptor, or webbased) must be made.
Hookup Connect power, ground, phone, and
data cables per diagram.
Software Installation This is the configuration program.
It’s a standard Windows software
installation.
Phone/IP Starter
Configuration
Phonebook/URL Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
Use “Config Info CheckList” (page 26).
The phonebook is where you specify
how calls will be routed. A special URL
determines how the TalkAnytime will
interact with your web server.
Connectivity Test You’ll find out if your TalkAnytime
system can receive phone calls from
visitors to your web site. That means
you’re up and running!
Troubleshooting Detect and remedy any problems that
might have prevented connectivity.
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TalkAnytime Quick Start Instructions Gathering Phone/IP Details
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The TalkAnytime will interface with both the IP network and the phone system. You must gather
information about the IP network and about the phone system so that the TalkAnytime can be configured
to operate with them properly. A summary of this configuration information appears on page 26 (“Config
Info CheckList”).
Gather IP Information
Ask your computer network
administrator.
#
• IP Address
Note: The default IP address of TalkAnytime units
is 192.168.3.143.
• IP Mask
• Gateway
• Domain Name Server (DNS) Info (optional)
• Determine whether or not 802.1p Packet Prioritization
will be used.
IP Network Parameters:
Record for this
TalkAnytime unit.
T1 Telephony Parameters (for TA2410)
The following parameters must be known about the PBX or telco central office equipment to which the T1
TalkAnytime unit will connect:
T1 Phone Parameters
Ask phone company or
PBX maintainer.
Info needed to operate:
TA2410
#
• Which frame format is used?
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the TalkAnytime unit will
be the opposite of the setting used by the telco/PBX.
• Which line coding is used?
Write down the values for these T1 parameters. You will need to enter these values in the “T1/E1/ISDN
Parameters” screen in the Configuration section of the TalkAnytime software.
T1 Parameters:
Record for this
TalkAnytime unit.
ESF___ or D4___
AMI___ or B8ZS___
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Gathering Phone/IP Details TalkAnytime Quick Start Instructions
E1 Telephony Parameters (for TA3010)
The following parameters must be known about the PBX or telco central office equipment to which the E1
TalkAnytime unit will connect:
E1 Phone Parameters
Ask phone company or
PBX maintainer.
#
• Which frame format is used?
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the TalkAnytime unit will
be the opposite of the setting used by the telco/PBX.
• Which line coding is used?
• Pulse shape level?: (most commonly 0 to 40 meters)
Write down the values for these E1 parameters. You will need to enter these values in the “T1/E1/ISDN
Parameters” screen in the Configuration section of the TalkAnytime software.
E1 Parameters:
Record for this
TalkAnytime unit.
MultiFrame w/ CRC4 modified_____
Info needed to operate:
TA3010
Double Frame_____
MultiFrame w/ CRC4_____
AMI___ or HDB3___
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TalkAnytime Quick Start Instructions Gathering Phone/IP Details
Phone/IP Details Often Needed/Wanted
Obtain Email Address for TalkAnytime
(for email call log reporting)
required if log reports of
TalkAnytime call traffic
are to be sent by email
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
TalkAnytime unit itself.
Be sure to give a unique
identifier to each
individual TalkAnytime
unit.
Get the IP address of the
mail server computer, as
well.
Optional
To: I .T. De par tmen t
re: email accoun t for VOIP
voip-unit2@biggytech.com
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Gathering Phone/IP Details TalkAnytime Quick Start Instructions
Config Info CheckList
Type of Config Info Gathered TalkAnytime
Configuration screen
on which to enter
Config Info
√
IP info for TalkAnytime unit
● IP address
● Gateway
● DNS IP (if used)
● 802.1p Prioritization (if used)
Frame Format
(Choices: ESF, D4, F4, SLC96)
Frame Format
(Choices: Double Frame, Multi-Frame w/
CRC4, Multi-Frame w/ CRC4 Modified)
CAS Protocol
(Choices: FXS Loop Start, E&M Wink,
E&M Wink w/ Dial Tone, FXO Ground
Start, FXO Loop Start, FXS Ground Start,
E&M Immediate, MFR2-China, Clear
Channel)
ISDN-PRI Protocol
(only if ISDN-PRI is used)
(Choices: Network, Terminal)
Clocking
(Choices: Internal, External)
Line Coding
(Choices: AMI, B8ZS)
Pulse Shape Level
(Choices: 0 – 40 m)
Country Code Regional Parameters
Email address for voip
(optional)
Reminder: Be sure to Save Setup after entering configuration values.
Ethernet/IP Parameters
T1/E1/ISDN Parameters
(TA2410 only)
T1/E1/ISDN Parameters
(TA3010 only)
T1/E1/ISDN Parameters
T1/E1/ISDN Parameters
T1/E1/ISDN Parameters
T1/E1/ISDN Parameters
T1/E1/ISDN Parameters
SMTP Parameters
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Placement & Command PC Settings TalkAnytime Quick Start Instructions
Placement
Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone
system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the
User Guide.
Command/Control Computer Setup (Specs & Settings)
The computer used for command and control of the TalkAnytime
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with the TalkAnytime are not especially
demanding. Still, we recommend using a reasonably new computer. The computer that you use to
configure your TalkAnytime need not be dedicated to the TalkAnytime after installation is complete.
COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know
which COM port is available for use with the TalkAnytime (COM1, COM2, etc.). If your command
computer has only USB2.0 ports and no serial ports, you will need a USB2.0-to-serial adaptor.
Work-Around Allowing Use of Web GUI Only. The default IP address of the TalkAnytime unit as
shipped from the factory is 192.168.3.143. By installing the up-to-date Java program from the TalkAnytime
CD, temporarily resetting the IP address of the command computer to 192.168.3.x, and connecting both to
the same physical Ethernet network, the TalkAnytime unit’s built-in- web GUI can be contacted and its IP
address can be set as needed. If this is done, all subsequent configuration can be done using the
TalkAnytime web GUI and the command computer would not need a serial COM port. Therefore, in the
case of a computer lacking a serial port, no USB2.0-to-serial adaptor would be needed. However, under
such an arrangement, the command computer would remain unable to use the TalkAnytime Windows GUI
because contact with the Windows GUI requires either a COM port or the USB2.0-to-serial adaptor
arrangement. (If you use this work-around, you must be sure to re-set your command PC to its original IP
address afterwards.)
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Quick Hookup TalkAnytime Quick Start Instructions
Client Computer Requirements
To make an incoming call using TalkAnytime, the computer must meet the requirements described in the
table below.
Category Requirement
Operating System Windows 98 or Windows XP
Browser Internet Explorer 5.0 or higher
Audio Hardware Microphone & Speaker (in any form)
O.S. Settings Headset or microphone/speaker combo
must be activated and not pre-empted by
any other audio hardware or software.
Browser Settings Popup Blocking must be disabled for the
IP address of the TalkAnytime unit.
(Popup Blocking need not be disabled
globally.)
Activex controls must be enabled.
In terms of audio hardware, many combinations are possible. In any event, the computer must have both a
microphone and an audio output device and they must be activated. A headset that includes both a
microphone and a speaker (connected to the appropriate jacks on the computer’s sound card) would meet
this requirement. The computer might have a built-in microphone and built-in or extension speakers and
such a combination would also meet this requirement.
End-User Information
This chapter documents three ways in which the TalkAnytime unit could make toll-free calling available for
end-users. On the Product CD, we present descriptions of these three applications in separate, single-page
files to explain these applications to end-users. We intend that these files be made available by hyper-link
from the web page at which end-users will access TalkAnytime. The files are listed below.
● TalkAnytime Client Pool-Call Primer
● TalkAnytime Client Specific-Extension Primer
● TalkAnytime Client Dial-Thru Primer
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TalkAnytime Quick Start Instructions Client PC Requirements
Quick Hookup for TA2410 & TA3010
T1/E1/PRI cabling
to your PBX.
RJ-45 connector.
Cabling to POTS line
(RJ-11 connector) for remote
configuration via the built-in
modem.
T1/E1 TalkAnytime Hookup
R
(TA-2410/3010)
Cabling to your IP network.
RJ-45 connector.
DIGITAL VOICE
TRUNK O
COMMAND
MODEM
On/Off Switch
WAN
Cabling to computer running
TalkAnytime software.
RJ-45 to serial connector (DB9).
CONSOLE
Grounding
Screw
l
Power Cable
Receptacle
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TalkAnytime Quick Start Instructions Software Installation
Install TalkAnytime Configuration Software onto Command PC
For more details, see Chapter 4: Software Installation in User Guide.
1. TalkAnytime unit must be properly cabled. Power must be turned on.
2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to
My Computer | CD ROM drive | Open. Click Autorun icon.
3. At first dialog box, click Install Software.
4. At ‘welcome’ screen, click Next.
5. Follow on-screen instructions. Accept default program folder location and click Next.
6. Accept default icon folder location. Click Next. Files will be copied.
7. At completion screen, click Finish.
8. At the prompt “Do you want to run TalkAnytime Configuration?,” click No. Software installation is
complete.
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