Multitech TalkAnytime TA2410, TalkAnytime TA3010 User Manual

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TalkAnytime

Click-to-Talk Media Server

User Guide for Voice/IP Gateways

Digital Models: TA2410 & TA3010

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User Guide

S000424, Rev. A

Digital Click-to-Talk Media Servers

Models TA2410 & TA3010

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product

documentation.

Record of Revisions

Revision Description

A Initial release. (11/29/06)

Describes 11.09 software release.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

The Multi-Tech logo and TalkAnytime logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark

of Microsoft.

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439

http://www.multitech.com

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CONTENTS

CHAPTER 1: OVERVIEW ......................................................................................................................................................6

ABOUT THIS MANUAL ..............................................................................................................................................................7

INTRODUCTION TO TALKANYTIME

DIGITAL CLICK-TO-TALK MEDIA SERVERS (TA2410 & TA3010) ................................8

DIGITAL TALKANYTIME LED DESCRIPTIONS ........................................................................................................................12

T1 Front Panel LEDs.........................................................................................................................................................12

T1 LED Descriptions.........................................................................................................................................................13

E1 Front Panel LEDs ........................................................................................................................................................14

E1 LED Descriptions.........................................................................................................................................................15

COMMAND COMPUTER REQUIREMENTS .................................................................................................................................16

CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................16

SPECIFICATIONS .....................................................................................................................................................................17

Specs for Digital T1 TalkAnytime Units ............................................................................................................................17

Specs for Digital E1 TalkAnytime Units............................................................................................................................18

INSTALLATION AT A GLANCE .................................................................................................................................................18

RELATED DOCUMENTATION ...................................................................................................................................................19

CHAPTER 2: QUICK START INSTRUCTIONS................................................................................................................20

INTRODUCTION .......................................................................................................................................................................21

SAFETY WARNINGS ................................................................................................................................................................21

Lithium Battery Caution ....................................................................................................................................................21

Safety Warnings Telecom...................................................................................................................................................21

TALKANYTIME STARTUP TASKS ............................................................................................................................................22

Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................23

Gather IP Information........................................................................................................................................................................ 23

T1 Telephony Parameters (for TA2410)............................................................................................................................................23

E1 Telephony Parameters (for TA3010)............................................................................................................................................24

Obtain Email Address for TalkAnytime (for email call log reporting).............................................................................................25

Config Info CheckList.......................................................................................................................................................................26

Placement ..........................................................................................................................................................................27

Command/Control Computer Setup (Specs & Settings) ....................................................................................................27

CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................28

END-USER INFORMATION.......................................................................................................................................................28

QUICK HOOKUP FOR TA2410 & TA3010...............................................................................................................................29

INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC .........................................................................30

PHONE/IP STARTER CONFIGURATION.....................................................................................................................................31

INBOUND PHONEBOOK ...........................................................................................................................................................33

TALKANYTIME URL CONFIGURATION ...................................................................................................................................34

TALKANYTIME SYSTEM EXAMPLES .......................................................................................................................................36

Introduction .......................................................................................................................................................................36

Calls into a Phone Pool.....................................................................................................................................................37

Technical Configuration for Phone Pool Call...................................................................................................................38

Calls to Specific Extensions Through an IVR....................................................................................................................39

Technical Configuration for Specific Extension Calls via IVR..........................................................................................40

Inbound Phonebook List for Entire Example System.........................................................................................................41

Calls by Trusted Party into PBX and Beyond....................................................................................................................42

Technical Configuration for Trusted-Party Calling Through PBX...................................................................................43

HOW WEB SITE MUST BE CONFIGURED .................................................................................................................................43

CONNECTIVITY TEST ..............................................................................................................................................................46

TROUBLESHOOTING................................................................................................................................................................47

CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................48

INTRODUCTION .......................................................................................................................................................................49

SAFETY WARNINGS ................................................................................................................................................................49

Lithium Battery Caution ....................................................................................................................................................49

Safety Warnings Telecom...................................................................................................................................................49

UNPACKING YOUR TALKANYTIME UNIT................................................................................................................................49

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Contents TalkAnytime User Guide

Unpacking the TA-2410/3010 TalkAnytime Unit...............................................................................................................50

RACK MOUNTING INSTRUCTIONS FOR TA2410 & TA3010 ....................................................................................................51

Safety Recommendations for Rack Installations................................................................................................................51

19-Inch Rack Enclosure Mounting Procedure...................................................................................................................52

CABLING PROCEDURE FOR TA-2410/3010 .............................................................................................................................53

CHAPTER 4: SOFTWARE INSTALLATION....................................................................................................................56

INTRODUCTION .......................................................................................................................................................................57

LOADING MULTIVOIP SOFTWARE ONTO THE PC...................................................................................................................57

UN-INSTALLING THE TALKANYTIME CONFIGURATION SOFTWARE........................................................................................62

CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................65

CONFIGURING THE TALKANYTIME .........................................................................................................................................66

LOCAL CONFIGURATION.........................................................................................................................................................67

Pre-Requisites....................................................................................................................................................................67

IP Parameters..................................................................................................................................................................................... 67

T1 Telephony Parameters (for TA2410)............................................................................................................................................68

E1 Telephony Parameters (for TA3010)............................................................................................................................................69

SMTP Parameters (for email call log reporting)................................................................................................................................ 69

Config Info CheckList.......................................................................................................................................................................70

Local Configuration Procedure (Summary)......................................................................................................................71

Local Configuration Procedure (Detailed)........................................................................................................................72

CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................123

INTRODUCTION .....................................................................................................................................................................124

INBOUND PHONEBOOK .........................................................................................................................................................124

TALKANYTIME URL CONFIGURATION .................................................................................................................................127

TALKANYTIME SYSTEM EXAMPLES .....................................................................................................................................128

Introduction .....................................................................................................................................................................128

Calls into a Phone Pool...................................................................................................................................................129

Technical Configuration for Phone Pool Call.................................................................................................................130

Calls to Specific Extensions Through an IVR..................................................................................................................131

Technical Configuration for Specific Extension Calls via IVR........................................................................................132

Inbound Phonebook List for Example System..................................................................................................................133

USER’S PERSPECTIVE OF TALKANYTIME..............................................................................................................................134

HOW WEB SITE MUST BE CONFIGURED ...............................................................................................................................139

Graphic File for Mouse-Over Targeting. ........................................................................................................................139

Qualifications Query Window..........................................................................................................................................140

Help Documents for End-Users.......................................................................................................................................142

CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................144

OPERATION AND MAINTENANCE ..........................................................................................................................................145

System Information screen...............................................................................................................................................145

Statistics Screens .............................................................................................................................................................148

About Call Progress.........................................................................................................................................................148

About Logs.......................................................................................................................................................................151

About IP Statistics............................................................................................................................................................154

About Link Management..................................................................................................................................................157

About T1/E1 Statistics......................................................................................................................................................159

TALKANYTIME PROGRAM MENU ITEMS............................................................................................................................... 166

Configuration Option.......................................................................................................................................................168

Configuration Port Setup.................................................................................................................................................168

Date and Time Setup........................................................................................................................................................169

Obtaining Updated Firmware..........................................................................................................................................169

Implementing a Software Upgrade..................................................................................................................................173

Identifying Current Firmware Version ............................................................................................................................................ 173

Downloading Firmware................................................................................................................................................................... 174

Downloading Factory Defaults........................................................................................................................................................ 176

Downloading CAS Protocol ............................................................................................................................................................ 178

Setting and Downloading User Defaults .........................................................................................................................180

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TalkAnytime User Guide ContentsVOIP

Setting a Password (Windows GUI)................................................................................................................................182

Setting a Password (Web Browser GUI).........................................................................................................................185

Un-Installing the TalkAnytime Software..........................................................................................................................186

Upgrading Software.........................................................................................................................................................189

FTP SERVER FILE TRANSFERS (“DOWNLOADS”).................................................................................................................. 190

WEB BROWSER INTERFACE ..................................................................................................................................................198

SYSLOG SERVER FUNCTIONS ...............................................................................................................................................203

CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................205

LIMITED WARRANTY............................................................................................................................................................206

REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................206

TECHNICAL SUPPORT ........................................................................................................................................................... 207

Contacting Technical Support................................................................................................... ......................................207

CHAPTER 9: REGULATORY INFORMATION.............................................................................................. ...............208

EMC, Safety, and R&TTE Directive Compliance............................................................................................................209

FCC DECLARATION.............................................................................................................................................................. 209

Industry Canada ..............................................................................................................................................................209

FCC Part 68 Telecom...................................................................................................................................................... 210

Canadian Limitations Notice...........................................................................................................................................211

WEEE Statement..............................................................................................................................................................212

APPENDIX A: CABLE PINOUTS.....................................................................................................................................213

APPENDIX A: CABLE PINOUTS .............................................................................................................................................214

Command Cable ..............................................................................................................................................................214

Ethernet Connector..........................................................................................................................................................214

T1/E1 Connector..............................................................................................................................................................215

Voice/Fax Channel Connectors.......................................................................................................................................215

APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................217

WELL KNOWN PORT NUMBERS ............................................................................................................................................218

PORT NUMBER ASSIGNMENT LIST ........................................................................................................................................218

APPENDIX C: EXPANSION CARD INSTALLATION (TA24-48 & TA30-60)............................................................219

INSTALLATION......................................................................................................................................................................220

OPERATION...........................................................................................................................................................................221

INDEX....................................................................................................................................................................................222

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Chapter 1: Overview

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TalkAnytime User Guide Overview

About This Manual

This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two digital TalkAnytime

units, models TA3010 and TA2410, that allow you to accept incoming audio/voice calls over

the Internet or other IP network.

The table below describes the vital characteristics of the various models in the TalkAnytime

product family. The TalkAnytime product family is closely related to the MultiVOIP product family and this manual contains many references to MultiVOIPs and ‘voips’ in general.

How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks or URLs for their TalkAnytime

units. The index gives quick access to TalkAnytime® settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our chapter on Phonebook and URL Configuration. Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know.

Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP/TAT FAQ) and a collection of resolutions of issues that MultiVOIP and TalkAnytime

users have encountered (these are Troubleshooting Resolutions in the searchable

Knowledge Base).

TalkAnyTime® Product Family

Description

Model

2410

Function T1 digital

click-to-talk VOIP unit

3010

E1 digital

click-to-talk VOIP unit

24-48

T1 expansion

card; doubles capacity when installed in a TA2410 unit

30-60

E1 expansion

card; doubles capacity when installed in a TA3010 unit

Capacity 24 channels 30 channels 24 channels 30 channels

Chassis/ Mounting

19” 1U rack mount

19” 1U

rack mount

Sold as kit to be

installed into open card slot in TA2410.

Sold as kit to be

Description

Model

Function analog click-to-

TA 810

talk voip unit

410

analog click-to-

talk voip unit

Capacity 8 channels 4channels Chassis/

Mounting

19” 1U rack mount

19” 1U

rack mount

installed into open card slot in TA3010.

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Overview TalkAnytime User Guide

Introduction to TalkAnyTime® Digital Click-to-Talk Media Servers (TA2410 & TA3010)

VOIP: The Free Ride. The analog TalkAnyTime units (TA2410 and TA3010) use Voice-Over-IP gateway technology to allow free incoming audio communication over the Internet or other IP network. To make this free voice service available , you simply connect the TalkAnyTime unit to your telephone equipment and your existing Internet connection.

Voice/Fax 5 Voice/Fax 6Voice/Fax 7Voice/Fax 8

XMT RCVXSG RSG XMTRCV X SG RSGXMT R CV XSGRSG

Voice/Fax 1 Voice/Fax 2Voice/Fax 3 Voice/Fax 4EthernetBootPower

RCV XMT COLLNK XMTRCV XSG RSG

XMT RCVXSG RSG

Figure 1-1: TA-2410/3010 Chassis

Capacity. TalkAnyTime

model TA3010 is a thirty-channel E1 unit (Euro digital telephony; 30 timedivision multiplexed channels on a single conductor) that can carry 30 simultaneous audio conversations. The model TA2410 is a twenty-four-channel unit (US digital telephony; 24 time-division multiplexed channels on a single conductor) that can carry 24 simultaneous audio conversations.. Both of these units have a 10/100Mbps Ethernet interface, a local command port for local configuration using a Windows GUI, and a remote configuration modem port for remote configuration using a Windows GUI. Both the TA2410 and the TA3010 are expandable to double capacity (from one to two T1/E1 lines) if an expansion card (TA24-48 or TA30-60) is added.

XMTRCV XSGRSG

XMTRCV XSG RSG

Mounting. Mechanically, the TA2410 and TA3010 units are designed for a one-high industry-standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

Phone System Transparency. These TalkAnyTime units inter-operate with a telephone switch or PBX, acting as a switching device that directs voice calls originating on an IP network into a PBX or key telephone system. The TalkAnyTime units have “phonebooks,” directories that determine from whom calls may be received. The TalkAnyTime unit can be set to give the caller a dial tone that allows her/him to dial extensions within a PBX or key telephone system.

Management. Configuration and system management can be done locally or remotely with either of two graphical user interfaces (GUIs). One is a Windows GUI and the other is a web-based GUI that operates over the Internet or other IP network. After an IP address has been assigned with the Windows GUI, other configuration can be done either locally or remotely using either the TalkAnyTime web browser GUI or its Windows GUI. The Windows GUI is included on the Product CD; the web-based GUI is built into the TalkAnytime unit at the factory and requires no installation.

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TalkAnytime User Guide Overview

While the web GUI’s appearance differs slightly, its contents and organization are essentially the same as that of the Windows GUI.

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Overview TalkAnytime User Guide

The primary advantage of the web GUI is remote access for control and configuration. The controller PC

and the TalkAnyTime

unit itself must both be connected to the same IP network and their IP addresses

must be known.

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TalkAnytime User Guide Overview

Once you’ve begun using the web browser GUI, you can go back to the TalkAnyTime® Windows GUI at any time. However, you must log out of the web browser GUI before using the TalkAnyTime

Windows

GUI.

Similarly, you must close the Windows GUI before opening the web GUI. The two GUIs cannot be used simultaneously else a conflict or error will occur.

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the TalkAnyTime units. SysLog is a de facto standard for logging events in network communication systems.

The SysLog Server resides in the TalkAnyTime unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com

. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with TalkAnyTime units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

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Overview TalkAnytime User Guide

Digital TalkAnytime LED Descriptions

T1 Front Panel LEDs

The TA2410 and TA24-48 both use a common main circuit board or motherboard. Consequently the LED indicators are the same for both.

Active LEDs. The TA2410 front panel has two sets of identical LEDs. In the TA2410 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the TA2410 has been upgraded with an TA24-48 kit, the right-hand set of LEDs will also become active.

Click-to-Talk Media Server

Figure 1-2: TA2410 LEDs

T1 LED Descriptions. The descriptions below apply to the digital T1 TalkAnytime units. The TA2410 has two sets of LEDs, one for the single board shipped inside the TA2410 unit, and a second set for an expansion board that can be purchased (TA24-48). As viewed from the front of the TA2410, it is the left group that is active and that presents feedback about the operation of the TA-2410 unit. If a TA24-48 expansion card is added to the TA2410, the second group of LEDs, beginning with the second “Power” LED, become operational with respect to the second T1 TalkAnytime circuit card.

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TalkAnytime User Guide Overview

T1 LED Descriptions

TA2410 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot

After power up, the Boot LED will be on for about 10 seconds while the TA2410 is booting.

LNK Link/Activity LED. This LED is lit if Ethernet

connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

FDX Full-Duplex & Collision LED. This LED indicates

whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions.

T1 Indicates that the unit is a T1 TalkAnytime model.

E1 E1. Not supported.

PRI PRI. On if T1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame synchroni-

zation has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected in

T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

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Overview TalkAnytime User Guide

E1 Front Panel LEDs

The TA3010 and TA30-60 both use a common main circuit card or motherboard. Consequently, the LED indicators are the same for both.

Click-to-Talk Media Server

Figure 1-4: TA3010 LEDs

Active LEDs. The TA3010 front panel has two sets of identical LEDs. In the TA3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the TA3010 has been upgraded with an TA30-60 kit, the right-hand set of LEDs will also become active.

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TalkAnytime User Guide Overview

E1 LED Descriptions

TA3010 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot After power up, the Boot LED will be on for

about 10 seconds while the TA3010 is booting.

LNK Link/Activity LED. This LED is lit if Ethernet

connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

FDX Full-Duplex & Collision LED. This LED indicates

whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for halfduplex mode. When operating in half-duplex mode, the LED will flash during data collisions.

T1 T1. Not supported (see below).

E1 E1. When lit, indicates that unit is configured for

E1 operation. It is possible for the TA3010 to be internally re-configured for T1 operation. However, this is not recommended because this change would leave one of the unit’s five primary circuitry sub-units unused. If T1 operation is desired, it is far more efficient to use a TA2410 unit than to re-configure the TA3010 unit.

PRI PRI. On if E1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame

synchronization has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected

in T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

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Overview TalkAnytime User Guide

Command Computer Requirements

The computer on which the TalkAnytime unit’s configuration program is installed must meet these requirements:

• must be IBM-compatible PC with MS Windows operating system;

• must have an available COM port for connection to the TalkAnytime unit (or, for computers

with USB2.0 ports but lacking serial ports, the computer must be fitted with a USB2.0-toserial adapter);

• must be connected to your local network (Ethernet) system, and

• must have an available serial COM port (or USB2.0 port if applicable).

However, this PC does not need to be connected to the TalkAnytime unit permanently. It only needs to be connected when local configuration and monitoring are done. After an IP address for the TalkAnytime unit has been set with the Windows GUI, all configuration and monitoring functions can be done remotely via the IP network (using the TalkAnytime web GUI) on any computer that can run a modern web browser.

Work-Around Allowing Use of Web GUI Only. The default IP address of the TalkAnytime unit as shipped from the factory is 192.168.3.143. By installing the up-to-date Java program from the TalkAnytime CD and temporarily resetting the IP address of the command computer to 192.168.3.x, the TalkAnytime unit’s built-in- web GUI can be contacted and its IP address can be set as needed. If this is done, all subsequent configuration can be done using the TalkAnytime web GUI and the command computer would not need a serial COM port. However, under such an arrangement, the command computer would remain unable to use the TalkAnytime Windows GUI because contact with the Windows GUI requires either a COM port or the USB2.0-to-serial adaptor arrangement.

Client Computer Requirements

To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below.

Category Requirement

Operating System Windows 98 or Windows XP

Browser Internet Explorer 5.0 or higher

Audio Hardware Microphone & Speaker (in any form)

O.S. Settings Headset or microphone/speaker combo

must be activated and not pre-empted by any other audio hardware or software.

Browser Settings Popup Blocking must be disabled at least

for the IP address at which the TalkAnytime unit is operating.

Activex controls must be enabled.

In terms of audio hardware, many combinations are possible. In any event, the computer must have both a microphone and an audio output device and they must be activated. A headset that includes both a microphone and a speaker (connected to the appropriate jacks on the computer’s sound card) would meet this requirement. The computer might have a built-in microphone and built-in or extension speakers and such a combination would also meet this requirement.

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TalkAnytime User Guide Overview

Specifications

Specs for Digital T1 TalkAnytime Units

Digital T1 TalkAnytime Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

TA2410

100-240 VAC

1.2 - 0.6 A 50/60 Hz 50/60 Hz

17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

TA2410 w/ TA24-48 Expansion Card

100-240 VAC

1.2 - 0.6 A

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

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Overview TalkAnytime User Guide

Specs for Digital E1 TalkAnytime Units

Digital E1 TalkAnytime Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

TA3010 TA3010

w/ TA30-60 Expansion Card

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz

17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

Installation at a Glance

The basic steps of installing your TalkAnytime unit involve

• unpacking the unit,

• connecting the cables,

• configuring it using management software (TalkAnytime Configuration software),

• making phonebook entries to determine routing of incoming calls,

• establishing a TalkAnytime URL that includes certain operating parameters

and placing a link to that URL on a website, and

• confirming connectivity on an incoming call.

This process results in a fully functional click-to-talk system.

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TalkAnytime User Guide Overview

Related Documentation

The TalkAnytime User Guide (the document you are now reading) comes in electronic form and is included on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s digital TalkAnytime products. Chapter 2 of this manual consists of “Quick Start Instructions” meant to get the product up and running quickly with a simple configuration.

A printed Cabling Guide is also included with the product. Its purpose is to help get the unit’s cables connected properly.

The CD media is produced using Adobe Acrobat print your copy of a user guide, load Acrobat Reader a free download from Adobe’s Web Site (below) and the TalkAnytime CD has a link to that site.

for viewing and printing the user guide. To view or

on your system. The Acrobat Reader is available as

www.adobe.com/prodindex/acrobat/readstep.html

This TalkAnytime User Guide is also available on Multi-Tech’s Web site at:

http://www.multitech.com

Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the TalkAnyTime User Guide from the Multi-Tech Systems home page, click Documents and then click TalkAnytime in the product list drop-down window. All TalkAnyTime documents will be displayed. You can then choose User Guide to view or download the .pdf file.

The TalkAnytime CD also includes, as PDF files, single-page descriptions for end-users about how to use TalkAnytime. One document pertains to calls directed to a phone pool. A second document pertains to incoming calling where the caller can, after connection, dial specific extensions within the organization’s PBX. A third document pertains to use of the TalkAnytime by trusted parties who are allowed full access to the PBX including PSTN access.

Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of the MultiTech web site (found under “Support”) constitute another source of help for problems encountered in the field.

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Chapter 2: Quick Start Instructions

Page 21

TalkAnytime Quick Start Instructions Gathering Phone/IP Details

Introduction

This chapter will get your TalkAnytime up and running quickly. More detailed treatment of setup topics can be found in the “Technical Configuration” and “Phonebook Configuration” chapters of this manual.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. This product must be disconnected from power source and telephone network interface when servicing.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote

risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

9. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

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TalkAnytime Quick Start Instructions Startup Tasks

TalkAnytime Startup Tasks

Task Summary

 Collecting Phone/IP

Details ( vital! )

 Placement

 Command/Control

Computer Setup:

Specs & Settings

The TalkAnytime must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

Decide where you’ll mount the unit.

Some modest minimum specifications must be met. A data connection to the TalkAnytime unit (whether via serial port, USB2.0-with-adaptor, or webbased) must be made.

 Hookup Connect power, ground, phone, and

data cables per diagram.

 Software Installation This is the configuration program.

It’s a standard Windows software installation.

 Phone/IP Starter

Configuration

 Phonebook/URL Starter

Configuration

You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly. Use “Config Info CheckList” (page 26).

The phonebook is where you specify how calls will be routed. A special URL determines how the TalkAnytime will interact with your web server.

 Connectivity Test You’ll find out if your TalkAnytime

system can receive phone calls from visitors to your web site. That means you’re up and running!

 Troubleshooting Detect and remedy any problems that

might have prevented connectivity.

Page 23

TalkAnytime Quick Start Instructions Gathering Phone/IP Details

Phone/IP Details *Absolutely Needed* Before Starting the Installation

The TalkAnytime will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the TalkAnytime can be configured to operate with them properly. A summary of this configuration information appears on page 26 (“Config Info CheckList”).

Gather IP Information

Ask your computer network



administrator.

• IP Address

Note: The default IP address of TalkAnytime units is 192.168.3.143.

• IP Mask

• Gateway

• Domain Name Server (DNS) Info (optional)

• Determine whether or not 802.1p Packet Prioritization

will be used.

IP Network Parameters: Record for this TalkAnytime unit.

T1 Telephony Parameters (for TA2410)

The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect:

T1 Phone Parameters



Ask phone company or PBX maintainer.

Info needed to operate:

TA2410

• Which frame format is used?

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used?

Write down the values for these T1 parameters. You will need to enter these values in the “T1/E1/ISDN Parameters” screen in the Configuration section of the TalkAnytime software.

T1 Parameters:

Record for this

TalkAnytime unit.

ESF___ or D4___

AMI___ or B8ZS___

Page 24

Gathering Phone/IP Details TalkAnytime Quick Start Instructions

E1 Telephony Parameters (for TA3010)

The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect:

E1 Phone Parameters



Ask phone company or PBX maintainer.

• Which frame format is used?

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used?

• Pulse shape level?: (most commonly 0 to 40 meters)

Write down the values for these E1 parameters. You will need to enter these values in the “T1/E1/ISDN Parameters” screen in the Configuration section of the TalkAnytime software.

E1 Parameters:

Record for this

TalkAnytime unit.

MultiFrame w/ CRC4 modified_____

Info needed to operate:

TA3010

Double Frame_____

MultiFrame w/ CRC4_____

AMI___ or HDB3___

Page 25

TalkAnytime Quick Start Instructions Gathering Phone/IP Details

Phone/IP Details Often Needed/Wanted

Obtain Email Address for TalkAnytime

(for email call log reporting)

required if log reports of

TalkAnytime call traffic

are to be sent by email

SMTP Parameters Preparation Task:

Ask Mail Server administrator to set up email account (with password) for the TalkAnytime unit itself. Be sure to give a unique identifier to each individual TalkAnytime unit.

Get the IP address of the mail server computer, as well.

Optional

To: I .T. De par tmen t

re: email accoun t for VOIP

voip-unit2@biggytech.com

Page 26

Gathering Phone/IP Details TalkAnytime Quick Start Instructions

Config Info CheckList

Type of Config Info Gathered TalkAnytime

Configuration screen on which to enter Config Info

√

IP info for TalkAnytime unit

● IP address

● Gateway

● DNS IP (if used)

● 802.1p Prioritization (if used)

Frame Format

(Choices: ESF, D4, F4, SLC96)

Frame Format

(Choices: Double Frame, Multi-Frame w/ CRC4, Multi-Frame w/ CRC4 Modified)

CAS Protocol

(Choices: FXS Loop Start, E&M Wink, E&M Wink w/ Dial Tone, FXO Ground Start, FXO Loop Start, FXS Ground Start, E&M Immediate, MFR2-China, Clear Channel)

ISDN-PRI Protocol

(only if ISDN-PRI is used)

(Choices: Network, Terminal)

Clocking

(Choices: Internal, External)

Line Coding

(Choices: AMI, B8ZS)

Pulse Shape Level

(Choices: 0 – 40 m)

Country Code Regional Parameters Email address for voip (optional)

Reminder: Be sure to Save Setup after entering configuration values.

Ethernet/IP Parameters

T1/E1/ISDN Parameters (TA2410 only) T1/E1/ISDN Parameters (TA3010 only)

T1/E1/ISDN Parameters

SMTP Parameters

Page 27

Placement & Command PC Settings TalkAnytime Quick Start Instructions

Placement

Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.

Command/Control Computer Setup (Specs & Settings)

The computer used for command and control of the TalkAnytime

(a) must be an IBM-compatible PC, (b) must use a Microsoft operating system, (c) must be connected to your local network (Ethernet) system, and (d) must have an available serial COM port.

The configuration tasks and control tasks the PC will have to do with the TalkAnytime are not especially demanding. Still, we recommend using a reasonably new computer. The computer that you use to configure your TalkAnytime need not be dedicated to the TalkAnytime after installation is complete.

COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the TalkAnytime (COM1, COM2, etc.). If your command computer has only USB2.0 ports and no serial ports, you will need a USB2.0-to-serial adaptor.

Work-Around Allowing Use of Web GUI Only. The default IP address of the TalkAnytime unit as shipped from the factory is 192.168.3.143. By installing the up-to-date Java program from the TalkAnytime CD, temporarily resetting the IP address of the command computer to 192.168.3.x, and connecting both to the same physical Ethernet network, the TalkAnytime unit’s built-in- web GUI can be contacted and its IP address can be set as needed. If this is done, all subsequent configuration can be done using the TalkAnytime web GUI and the command computer would not need a serial COM port. Therefore, in the case of a computer lacking a serial port, no USB2.0-to-serial adaptor would be needed. However, under such an arrangement, the command computer would remain unable to use the TalkAnytime Windows GUI because contact with the Windows GUI requires either a COM port or the USB2.0-to-serial adaptor arrangement. (If you use this work-around, you must be sure to re-set your command PC to its original IP address afterwards.)

Page 28

Quick Hookup TalkAnytime Quick Start Instructions

Client Computer Requirements

To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below.

Category Requirement

Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S. Settings Headset or microphone/speaker combo

must be activated and not pre-empted by any other audio hardware or software.

Browser Settings Popup Blocking must be disabled for the

IP address of the TalkAnytime unit. (Popup Blocking need not be disabled globally.)

Activex controls must be enabled.

End-User Information

This chapter documents three ways in which the TalkAnytime unit could make toll-free calling available for end-users. On the Product CD, we present descriptions of these three applications in separate, single-page files to explain these applications to end-users. We intend that these files be made available by hyper-link from the web page at which end-users will access TalkAnytime. The files are listed below.

● TalkAnytime Client Pool-Call Primer

● TalkAnytime Client Specific-Extension Primer

● TalkAnytime Client Dial-Thru Primer

Page 29

TalkAnytime Quick Start Instructions Client PC Requirements

Quick Hookup for TA2410 & TA3010

T1/E1/PRI cabling to your PBX. RJ-45 connector.

Cabling to POTS line (RJ-11 connector) for remote configuration via the built-in modem.

T1/E1 TalkAnytime Hookup

(TA-2410/3010)

Cabling to your IP network. RJ-45 connector.

DIGITAL VOICE

TRUNK O

COMMAND

MODEM

On/Off Switch

WAN

Cabling to computer running TalkAnytime software. RJ-45 to serial connector (DB9).

CONSOLE

Grounding

Screw

Power Cable Receptacle

Page 30

TalkAnytime Quick Start Instructions Software Installation

Install TalkAnytime Configuration Software onto Command PC

For more details, see Chapter 4: Software Installation in User Guide.

1. TalkAnytime unit must be properly cabled. Power must be turned on.

2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to

My Computer | CD ROM drive | Open. Click Autorun icon.

3. At first dialog box, click Install Software.

4. At ‘welcome’ screen, click Next.

5. Follow on-screen instructions. Accept default program folder location and click Next.

6. Accept default icon folder location. Click Next. Files will be copied.

7. At completion screen, click Finish.

8. At the prompt “Do you want to run TalkAnytime Configuration?,” click No. Software installation is

complete.

Page 31

TalkAnytime Quick Start Instructions Phone/IP Starter Config.

Phone/IP Starter Configuration

Full details here: Technical Configuration chapter in User Guide

1. Open the TalkAnytime program:

Start | TalkAnytime xxx | Configuration.

Note: If you used the “Work-Around” on page 27 to operate using the TalkAnytime web GUI only, skip to step 4E.

2. Go to Configuration | Ethernet/IP. Enter the IP parameters for your TalkAnytime unit. Activate Packet

Prioritization (802.1p) if desired. For details, see the “Technical Configuration” chapter of the User Guide.

3. Do you want to configure and operate the TalkAnytime unit using the web browser GUI? (It has the

same functionality as the local Windows GUI, but offers remote access.) If NO, skip to step 5. If YES, continue with step 4.

4. Web Browser GUI Setup (Optional). To do configuration and operation procedures using the web

browser GUI, you must first set it up. To do so, follow these steps. (The browser used must be Internet Explorer 6.0 or above; or Netscape 6.0 or above; or FireFox 1.0 or above.)

A. Be sure an IP address has been

assigned to the TalkAnytime unit (this must be done in the TalkAnytime Windows GUI).

B. Save Setup in Windows GUI. F. Browse to IP address of

C. Close the TalkAnytime Windows

GUI.

D. Install Java program from

TalkAnytime product CD. (Must be Java Runtime Environment 1.4.2_01 or above.)

NOTE: Required on first use of Web Browser GUI only.

Need more

info?

See “Web Browser Interface” in Operation & Maintenance chapter of User Guide (on CD).

E. Open web browser.

(Note: The PC being used must be connected to and have an IP address on the same IP network that the TalkAnytime is on.)

TalkAnytime unit.

G. If username and password have

been established, enter them when prompted by the TalkAnytime unit.

H. Use web browser GUI to

configure or operate the TalkAnytime unit.

Once you’ve begun using the web browser GUI, you can go back to the TalkAnytime Windows GUI at any time. However, you must log out of the web browser GUI before using the TalkAnytime Windows GUI.

5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box,

click OK. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

6. Enter telephone system information.

Go to Configuration | T1/E1/ISDN Parameters. Enter parameters obtained from phone company or PBX

administrator.

7. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click

OK and confirm. Click OK to exit from the dialog box.

Page 32

Phone/IP Starter Config. TalkAnytime Quick Start Instructions

Phone/IP Starter Configuration (continued)

8. Go to Configuration | Regional Parameters. In the Country Selection for Built-In Modem field (drop-

down list), select the country that best fits your situation. (This may not be the same as your selection for the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more detailed groupings of telephony parameters than do the Country/Region values.) Click OK.

9. Do you want the phone-call logs produced by the TalkAnytime to be sent out by email (to your

Administrator or someone else)? If NO, skip to step 11. If YES, continue with step 10.

10. Go to Configuration | SMTP.

SMTP lets you send phone-call log records to the TalkAnytime Administrator by email. Select Enable SMTP. You should have already obtained an email address for the TalkAnytime itself (this serves as the origination email account for email logs that the TalkAnytime can email out automatically).

Enter this email address in the “Login Name” field. Type the password for this email account. Click OK.

Enter the IP address of the email server where the TalkAnytime’s email account is located in the “Mail Server IP Address” field.

Typically the email log reports are sent to the TalkAnytime Administrator but they can be sent to any email address. Decide where you want the email logs sent and enter that email address in the “Recipient Address” field.

Whenever email log messages are sent out, they must have a standard Subject line. Something like “Phone Logs for TalkAnytime N” is useful. If you have more than one TalkAnytime unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”). In this “Subject” field, enter a useful subject title for the log messages.

In the “Reply-To Address” field, enter the email address of your Administrator.

11. Go to Configuration | Logs.

Select “Enable Console Messages.”

To allow log reports by email (if desired), click SMTP. Click OK.

To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs screen. To

implement this function, you must install a SysLog client program. For more info, see the “SysLog Server Functions” section of the Operation & Maintenance chapter of the

User Guide.

12. Go to Save Setup | Save and Reboot. Click OK. This will save the parameter values that you have just

entered.

The TalkAnytime unit’s “BOOT” LED will light up while the configuration file is being saved and loaded into the TalkAnytime. Don’t do anything to the TalkAnytime until the “BOOT “LED is off (a loss of power at this point could cause the TalkAnytime unit to lose the configuration settings you have made).

END OF PROCEDURE.

Page 33

TalkAnytime Quick Start Instructions Phonebook Configuration

Inbound Phonebook

1. Open the TalkAnytime program.

( Start | TalkAnytime xxx | Configuration )

2. Go to Phone Book | Inbound Phonebook | Add Entry.

3. In the “Remove Prefix” field, enter the PBX extension to which you want to direct the incoming

TalkAnytime calls.

4. In the “Add Prefix” field, enter the same digits as were entered in the “Remove Prefix” field.

5. In the “Channel Number” field, enter “Hunting.” A “hunting” value means the TalkAnytime unit will

assign the call to the first available channel.

If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received with a particular incoming dialing pattern).

6. In the “Description” field, enter an identifier (letters and/or digits) that describes the destination of the

incoming TalkAnytime calls. The identifier entered in this field must match the identifier used in the

Service field of the TalkAnytime URL (see the “TalkAnytime URL Configuration” section below). The

description should make the routing of calls easy to understand. (40 characters max.)

7. Repeat steps 2-6 for each inbound phonebook entry. As noted above, each channel of the TalkAnytime

unit can be configured separately, have its own values in the “Remove Prefix” and “Add Prefix” fields and its own “Description” value. Or all channels can be configured alike. When all entries are complete, go to step 8.

8. Click OK to exit the inbound phonebook screen.

9. Click on Save Setup. Highlight Save and Reboot. Click OK.

Your starter inbound phonebook configuration is complete.

Page 34

URL Configuration TalkAnytime Quick Start Instructions

TalkAnytime URL Configuration

End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required; two are optional).

The general form of the URL expression is as follows:

TalkAnytime URL Command Line

http://a.b.c.d/tat.cgi?Service=string1&Protocol=n&Codec=q&SC=w &Packetization=y&Digits=z

Configuration

Parameter

Involved

TalkAnytime IP Address

Portion of URL in

question

where a, b, c, and d are

the IP address octet numbers; Values: 0 to 255

Service where string1 is a variable;

Values: any letters/numbers;

no spaces, periods, commas, or symbols;

40 characters max.

Protocol where n is a variable;

Values: TCP or UDP

Codec where q is a variable;

Values: G711A, G711U, G723

Silence Compression

where w is a variable;

Values: ON, OFF

Comment

This value must match the

value of the Description

field in the Inbound Phonebook.

Optional parameter. If omitted, remove the entire

expression “&SC=w” from

URL.

Page 35

TalkAnytime Quick Start Instructions URL Configuration

TalkAnytime URL Command Line (cont’d)

http://a.b.c.d/tat.cgi?Service=string1&Protocol=n&Codec=q&SC=w &Packetization=y&Digits=z

Configuration

Parameter

Involved

Packetization where y is a variable;

Portion of URL in question Comment

Optional parameter. If omitted,

Values: 30, 60, 90, & 120 (for G723); 10, 20, 30, 40, 50, 60, 70, 80,

remove the entire expression

“&Packetization=y” from URL.

& 90 (for G711A & G711U).

Digits where z is a variable;

Values: Yes, No

allowed variant

tatfrm.cgi? Eliminates black background

of tat.cgi?

Note: All non-italicized characters in the URL

expression are fixed literal characters that must be included verbatim. As noted above, the tat.cgi? expression has an allowed variant.

When Digits=No, the end user can use the TalkAnytime keypad to dial only after connection has been made. When Digits=Yes, TalkAnytime keypad is available immediately.

behind TalkAnytime user screen.

Use of phonebook entries and URL command lines is illustrated in the that follows.

TalkAnytime System Examples section

Page 36

End-User’s Perspective TalkAnytime Quick Start Instructions

TalkAnytime System Examples

Introduction

The following example shows how the TalkAnytime unit operates in a specific telecommunications system.

Home PC User A

Command PC

Whirlygig Gad get Company Office s

Ethernet LAN

Talk

Anytime

TA2410

Internet

PBX

Web Server

PSTN

IVR

x8651

Comblasti cator

Specialist

MI C

SPKR

Home PC User B

Customer Service Dept.

Traveling Whirlygig Manager

x8652

Zanfraditron

Specialist

x8653

Fridnorpulizer

Spec ia list

x86 54

Gronplostramax

Spe cialist

In this system, the TalkAnytime unit is connected to a PBX system. Incoming calls are directed to two different departments, the Sales Department (where all call recipients are peers and it is satisfactory for the incoming caller to reach any one of them) and the Customer Service Department (where each call recipient is a specialist). We show 3 callers. Two are customers; the computer of one is equipped with a microphone/speaker headset; the computer of the other has external speakers and an external microphone. The third caller is an employee of the Whirlygig Gadget Company, a trusted party who has instructions on how to use the TalkAnytime unit to reach the public phone system (PSTN) as well as other Whirlygig employees through the PBX.

x7301

Sales

Dept.

x73 02

x73 03

Example Types. We will show a configuration of TalkAnytime settings that allows 3 different types of calls:

(a) calls into a phone pool,

(b) calls directed to specific individual phones through an IVR (a voice recording device connected

to a PBX and that plays a recorded message and allows callers to dial different extensions with DTMF signals from phone or keypad), and

(PSTN).

Page 37

TalkAnytime Quick Start Instructions End-User’s Perspective

Calls into a Phone Pool

User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server to the PBX and into the phone pool of sales representatives.

The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are required to implement this capacity are shown in the second drawing below. Note that, especially for the T1/E1/ISDN parameters, your settings must simply conform to the requirements of your PBX; there is no set of routine default values that can be depended upon to be widely applicable.

Home PC User A

65.129.90.200

Call starts here.

Internet

Whirlygig Gadget Company Offices

Path of Call

Web Server

Ethernet LAN

x8651

Comblasticator

Specialis t

Zanfraditron

Spec ialist

Customer Service Dept.

IVR

x8652

x8653

Fridnorpulizer

Specialist

Talk

Anytime

TA2410

466-0000

x7301

x7302

Sales

Dept.

PBX

717-

PBX is set to ‘hunt’ among extensions 7300-7399.

PSTN

x7303

Gronplostramax

x8654

Specialis t

Page 38

End-User’s Perspective TalkAnytime Quick Start Instructions

Technical Configuration for Phone Pool Call

Page 39

TalkAnytime Quick Start Instructions End-User’s Perspective

Calls to Specific Extensions Through an IVR

User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular product specialist in the Whirlygig Customer Service Department from customer concerned about a “Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR (which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on the TalkAnytime keypad and the connection is made.

The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are required to allow this kind of incoming call are shown in the second drawing below. Note that, especially for the T1/E1/ISDN parameters, your settings must simply conform to the requirements of your PBX; there is no set of routine default values that can be depended upon to be widely applicable.

Whirlygig Gadget Company Offices

65.129.90.200

Ta lk

Anytime TA2410

PBX

717-

466-0000

PBX is set to route calls to 8600 to IVR.

Internet

Path of Call

IVR’s Outgoing Message

“Welcome to W hirlygig.....

To speak to a Zanfraditron specialist, dial 8652.”

Ethernet LAN

Web Server

IVR

ext 8600

Call starts here.

MIC

SPKR

Home PC User B

After hearin g IVR’s outg oing message, caller uses TalkAnytime keypad to dial the desired extension.

x8651

Comblasticator

Spec ialis t

Zanfraditr on

Customer Service Dept.

x8652

Spec ialis t

x8653

Fridnorpulizer

Specialist

x865 4

Gronplostramax

Specialis t

x7301

Sales

Dept.

PSTN

x730 2

x73 03

Page 40

End-User’s Perspective TalkAnytime Quick Start Instructions

Technical Configuration for Specific Extension Calls via IVR

Alternative Method to Access Multiple Extensions.

extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.

Be aware that external extensions could have been reached in another way without an IVR: the end-user could be allowed to dial any extension on the PBX from the TalkAnytime keypad (determined by the setting Digits=Yes in the URL). In that case, the PBX would have to be configured in a way that blocks PSTN calling by the PBX extensions to which the TalkAnytime channels are connected. In either method, it is important to prevent unwanted access to the PSTN and especially toll calling through the PBX.

In this example, we used an IVR to allow access to various

Page 41

TalkAnytime Quick Start Instructions End-User’s Perspective

Inbound Phonebook List for Entire Example System

The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below.

Page 42

End-User’s Perspective TalkAnytime Quick Start Instructions

Calls by Trusted Party into PBX and Beyond

Employee Accesses PSTN of Home City Thru PBX. The drawing below shows a trusted party using TalkAnytime to access the PSTN of the company’s home office and, from there, to make a call to his home residence. In this case, the caller does not need to surf to the company’s home page to begin. Once an Internet connection is established, the user can simply type the private (and secret) URL that he has been given into the browser, press ENTER, and be connected to the TalkAnytime unit. When the TalkAnytime dialing pad appears, the user can dial just as if he/she were at his desk at the company’s home office.

NOTE: Since this arrangement gives access to the company’s PBX and consequent

financial liability for toll charges incurred, such authorization should only be given to trusted parties.

Trusted Party Calling Through PBX

Joe connects to Internet and

enters his own private URL provided for convenience of trusted traveling employees. (It's not ne cessa ry to surf to Whirlygig site. URL contains all needed information.)

Internet

Call starts here.

SPKR

Travel ing Whirly gig Manager

“Joe”

MIC

Whirlygig Gadget Company Offices

Path of Call

When the TalkAnytime

dial pad appears, Joe can dial into the PSTN of the Whirlyg ig off ice sit e (for example, to call home) just as he would from his own o ffice in t he Whirlygig building.

Ethernet LAN

Web Server

Customer Service Dept.

x8651

Comblasticator

Sp e ci a li st

x8 652

Zanfraditr on

Specialist

Fridnorpulizer

IVR

x8653

Specialist

x8654

Gronplos tramax

Spec ialist

Tal k

Anytime

TA2410

PBX

717-

466-0000

x73 01

x7302

Sales

Dept.

PSTN

x7303

NOTE

This type of use of TalkAnytime entails risk of misuse of access to PBX and resulting toll charges. It is to be used only with trusted personnel.

Joe’s House

Page 43

TalkAnytime Quick Start Instructions End-User’s Perspective

Technical Configuration for Trusted-Party Calling Through PBX

How Web Site Must Be Configured

The webmaster must make several preparations for the TalkAnytime. The webmaster must:

● determine the IP address to be used for the TalkAnytime unit,

● have a graphic file that will be used as a target for the ‘mouse-over’ command that launches

TalkAnytime for the user,

● produce a qualifications query window that informs user of user-PC requirements before downloading the TalkAnytime applet program, and

● establish a command line that includes the IP address of the TalkAnytime unit as well as several variable settings.

IP Address for TalkAnytime. Any location on the host site is OK.

Page 44

Website Configuration TalkAnytime Quick Start Instructions

Graphic File for Mouse-Over Targeting. Any file will suffice. Typically the graphic image would include identify the department or product name associated with the call. For example, a web site might use separate graphic files to direct calls concerning various product lines or specially reduced-price products or promotions.

Page 45

TalkAnytime Quick Start Instructions Website Configuration

These are HTML expressions needed to insert the graphics onto the web site.

<a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/boxsales1.jpg" ALT="TalkAnytime®" width="169" height="75"

Qualifications Query Window. When an online computer user clicks on the TalkAnytime icon, a message appears that indicates that the computer being used must meet certain requirements in order to use TalkAnytime.

border="0" /></a>

User PC Requirements for TalkAnytime

Category Requirement

Operating System Windows 98 or Windows XP

Browser Internet Explorer 5.0 or higher

Audio Hardware Microphone & Speaker (in any form)

O.S. Settings Headset or microphone/speaker combo

must be activated and not pre-empted by any other audio hardware or software.

Browser Settings Popup Blocking must be disabled, at

least for the IP address at which the TalkAnytime unit is operating.

ActiveX controls must be enabled.

The following window will appear to the user.

The following is a JavaScript command that would create such a graphical qualifications query window.

function confirmTalkAnytime() { if(confirm("TalkAnytime®, the communication service that allows you to

talk to your \n" + "whirlygig representative via your Internet connection, requires a \n" + "headset/microphone-equipped, multimedia computer running Internet Explorer \n" + "5.0 or higher. \n" + " \n" + "Please cancel if you're running another browser or do not have a headset \n" +

var DaName = "TalkAnytime® Communication Window"; window.open("http://65.129.90.200/tatfrm.cgi?Service=Sales&Codec=G723&Pr

"and microphone; otherwise, click 'OK' to continue.") == true){

otocol=TCP&Packetization=30&Digits=No",null,"height=285,width=310, bar=no,resizable=no,status=no,toolbar=no,menubar=no,location=no,sc rollbars=no",true); } }

The administrator and webmaster can customize the query window message as needed.

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URL Configuration TalkAnytime Quick Start Instructions

Connectivity Test

The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure.

1. The setup for testing connectivity is shown below. The settings in the T1/E1 Parameters screen must be

made to fit your PBX and overall system.

Setup for Connectivity Test

Ethernet

Hub

T1/E1

Connection

PBX

Digital Voice

Trun k Port

Settings:

IP Addr= 65.129.90.2

Voice/Fax Coder field: Automatic

T1/E1 Params: per system needs Inbound Phonebook

Channel 1 Description field: test-xyz

Ethernet

Port

TalkAnytime TA2410 or TA3010

Command

IP Addr= 65.129.90.3 URL://65.129.90.2/tat.cgi?

Service=test-xyz& Protocol=TCP& Codec=G723& Digits=Yes

After the settings shown here have been made in the TalkAnytime Configuration program, click on Save

Setup.

2. From a browser at the command PC, type in the test URL with “Digits=Yes.” At the TalkAnytime client software, click

Dial. You will then hear a dial tone coming back from the PBX. Enter the designated PBX

extension on the TalkAnytime dial pad (on the screen). The phone at the designated PBX extension should ring.

If a connection is made and the designated phone extension of the PBX rings, then connectivity has been

demonstrated.

If a connection cannot be made, skip to Troubleshooting below. Troubleshooting involves a ping test. If you can ping the TA-2410/3010 successfully but cannot make a call, then there may be a problem with your T1/E1 Parameters settings. Check those settings and re-test.

If a connection cannot be made, skip to Troubleshooting below.

3. The LEDs on the front panel of the TalkAnytime unit will also help you confirm connectivity. If the TA2410/3010 is configured correctly and connected properly, the ONL LED should be on, and the LC and LS LEDs should be off.

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TalkAnytime Quick Start Instructions Troubleshooting

Troubleshooting

If you cannot establish voice connectivity between the Command PC and the TalkAnytime, follow the steps below to determine the problem.

1. Ping the TalkAnytime unit to confirm connectivity to the network.

2. Verify the connections at the TalkAnytime unit, hub, and PC.

 Check cabling. Are connections well seated? To correct receptacle?  Are the LNK LEDs on on both the TalkAnytime unit and the PC’s network card lit?

3. Verify Inbound Phonebook configuration.

4. Verify settings in T1/E1 Parameter screen.

5. Verify settings in Ethernet/IP Parameters screen (are the IP addresses of the PC and TalkAnytime unit correct?).

6. If, after thorough inspection, connectivity cannot be established, call MultiTech Customer Service at 1-

800-972-2439.

Page 48

Chapter 3: Mechanical Installation

and Cabling

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TalkAnytime User Guide Mechanical Installation & Cabling

Introduction

The TA2410 and TA3010 units are heavy enough to require two able-bodied persons to participate when installing one of these units in a rack.

Please read the safety notices before beginning installation.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. This product must be disconnected from power source and telephone network interface when servicing.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

9. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

Unpacking Your TalkAnytime Unit

When unpacking your TalkAnytime unit, check to see that all of the items shown are included in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

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Mechanical Installation & Cabling TalkAnytime User Guide

Unpacking the TA-2410/3010 TalkAnytime Unit

Talk Anytime

Cabling

Guide

TalkAn ytim e

Figure 3-1: Unpacking the TA-2410/3010

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TalkAnytime User Guide Mechanical Installation & Cabling

Rack Mounting Instructions for TA2410 & TA3010

The TalkAnytime units can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2.

Safety Recommendations for Rack Installations

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit. If installing the unit in a closed or multiunit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.

Figure 3-2: Rack-Mounting (TA2410 or TA3010)

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Mechanical Installation & Cabling TalkAnytime User Guide

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the equipment for load requirements (full specifications for TalkAnytime models are presented in chapter 1 of this manual).

Maximum ambient temperature for the unit is 60 degrees Celsius (140 degrees Fahrenheit) at 20-90% noncondensing relative humidity. This equipment should only be installed by properly qualified service personnel. Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.

19-Inch Rack Enclosure Mounting Procedure

Attaching the TalkAnytime unit to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the TalkAnyTime chassis with the screws provided, as shown in Figure 3-3, and then secure unit to rack rails by the brackets, as shown in Figure 3-4. Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.

1. Position the right rack-mounting bracket on the TalkAnytime unit using the two vertical mounting screw holes.

2. Secure the bracket to the TalkAnytime unit using the two screws provided.

3. Position the left rack-mounting bracket on the TalkAnytime unit using the two vertical mounting screw holes.

4. Secure the bracket to the TalkAnytime unit using the two screws provided.

5. Remove feet (4) from the TalkAnytime unit.

6. Mount the TalkAnytime unit in the rack enclosure per the rack manufacture’s mounting procedure.

Figure 3-3: Bracket Attachment for Rack Mounting

(TA2410 & TA3010)

Figure 3-4: Attaching TalkAnytime Unit to Rack Rail

(TA2410 & TA3010)

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TalkAnytime User Guide Mechanical Installation & Cabling

Cabling Procedure for TA-2410/3010

Cabling involves connecting the TalkAnytime unit to your telephone equipment, command computer, your network (WAN or LAN), to power, and to earth ground.

1. Connect the power cord supplied with your TalkAnytime unit to a live AC outlet and to the power connector on the back of the TalkAnytime unit as shown at top right in Figure 3-5.

DIGITAL VOICE

TRUNK

PBX

Telephony Connection

COMMAND

MODEM

DIGITAL VOICE COMMAND

TRUNK

WAN CONSOLE

MODEM



Command Port Connection

Hub

Network Connection

Figure 3-5: Cabling for TA-2410/3010

2. Connect the TalkAnytime to the PC (the computer that will hold the TalkAnytime software) using the RJ45-to-DB9 (female) cable provided with your TalkAnytime unit. Plug the RJ-45 end of the cable into the Console port of the TalkAnytime unit and connect the other end (the DB9 connector) to the PC serial port you are using (typically COM1 or COM2). See Figure 3-5. If your computer has only USB2.0 ports and no serial ports, you will need a serial-to-USB2.0 adapter.

3. Connect a network cable to the WAN connector on the back of the TalkAnyTime unit. Connect the other end of the cable to your network.

4. If you intend to configure the TalkAnytime remotely using the TalkAnytime Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the TalkAnytime) and a receptacle served by a telco POTS line. See Figure 3-6.

The Command Modem is built into the TalkAnytime unit. To configure the TalkAnytime remotely using its Windows GUI, you must call into the TalkAnytime’s Command Modem. Once a connection is made, the configuration process is identical to local configuration with the Windows GUI.

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Mechanical Installation & Cabling TalkAnytime User Guide

DIGITAL VOICE

COMMAND

MODEM

DIGITAL VOIC E

TRUNK

ETHERNET COMMAND

10 BASET

RS232

Grounding Screw

Telco POTS Line

Figure 3-6. TA-2410/3010 TalkAnytime Connections

for Remote Config Modem & GND

5. Ensure that the TalkAnytime unit is properly connected to earth ground.

This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 3-7) and a connector securely connected to the ground (GND) of the building’s electrical system.

Ground Connection Details. Ensure that the unit is securely and permanently connected to an earth ground (GND) with a ground wire of 18 gauge (18 AWG) or thicker. The ground wire needs to be installed between the grounding screw on the TalkAnytime chassis and a permanent earth ground. Whether the TalkAnytime unit is used in a rack or on a desktop, you must verify that the earth ground connection is permanent and reliable. In order for the ground connection to be considered permanent, the grounding wire must connect to the earth ground of the building's electrical wiring system and the ground connection must use a screw terminal or other reliable means of fastening. The ground connection must not be as easily disconnected as, for example, a power cord.

Product Ground

Screw

Multi-Tech

Product

Ground

Wire:

Size 18AWG

or thicker

Earth Ground Screw:

Connected to

Permanent Earth Ground

of Building’s

Grounding connectors

Electrical System

must be secured

permanently to

product ground screw

and earth ground screw.

GND

Figure 3-7. Earth Ground Details

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TalkAnytime User Guide Mechanical Installation & Cabling

6. Turn on power to the TalkAnytime unit by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the TalkAnytime unit to go off before proceeding. This may take a few minutes.

Proceed to Chapter 4 to load the TalkAnytime software.

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Chapter 4: Software Installation

Page 57

TalkAnytime User Guide Software Installation

Introduction

Configuring software for your TalkAnytime unit entails four tasks: (1) loading the software onto the command PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), (3) establishing a “phonebook” that contains routing instructions and corresponding dialing patterns for TalkAnytime calls (this is “Phonebook Configuration” and it is discussed in Chapter 6, and (4) establishing a TalkAnytime URL that includes the IP address at which the TalkAnytime will operate, as well as several operating parameters and setting up a link to this URL on the organization’s website (this is “URL Configuration” and it is discussed in Chapter 6).

Loading MultiVOIP Software onto the PC

The software loading procedure does not present every screen or option in the loading process. It is assumed that someone with a thorough knowledge of Windows and the software loading process is performing the installation.

The TalkAnytime software and User Guide are contained on the TalkAnytime product CD. Because the CD is auto-detectable, it will start up automatically when you insert it into your CD-ROM drive. When you have finished loading your TalkAnytime software, you can view and print the User Guide by clicking on the View Manuals icon.

1. Be sure that your TalkAnytime unit has been properly cabled and that the power is turned on.

2. Insert the TalkAnytime CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display.

If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right

click the CD ROM drive icon, click Open, and then click the Autorun icon.

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Software Installation TalkAnytime® User Guide

3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.

4. A ‘welcome’ screen appears.

Press Enter or click Next to continue.

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TalkAnytime User Guide Software Installation

5. Follow the on-screen instructions to install your TalkAnytime software. The first screen asks you to choose the folder location of the files of the TalkAnytime software.

Choose a location and click Next.

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Software Installation TalkAnytime® User Guide

6. At the next screen, you must select a program folder location for the TalkAnytime software program icon.

Click Next. Transient progress screens will appear while files are being copied.

7. A completion screen will appear.

Click Finish.

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TalkAnytime User Guide Software Installation

8. When setup of the TalkAnytime software is complete, you will be prompted to run the TalkAnytime software to configure the TalkAnytime unit.

Software installation is complete at this point. You may proceed with Technical Configuration now or

not, at your convenience.

Technical Configuration instructions are in the next chapter of this manual.

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Software Installation TalkAnytime® User Guide

Un-Installing the TalkAnytime Configuration Software

1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall.

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TalkAnytime User Guide Software Installation

2. You will be asked to shut down other applications while uninstalling the TalkAnytime software.

3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.

4. A special warning message similar to that shown below will appear concerning the TalkAnytime

software’s “.bin” file. Click Yes.

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Software Installation TalkAnytime® User Guide

5. A completion screen will appear.

Click Finish.

Page 65

Chapter 5: Technical Configuration

Page 66

Technical Configuration TalkAnytime User Guide

Configuring the TalkAnytime

When you begin using the TalkAnytime unit, you must

(A) decide which graphic user interface (GUI) to use (there is a Windows GUI and a web-based

GUI, and both can be accessed remotely),

(B) set values for two broad groups of configuration parameters on the TalkAnytime unit

(technical configuration parameters and phone book configuration parameters, both described below), and

Two GUIs, both with Remote Access. The TalkAnytime unit has two GUIs.

One GUI is a Windows GUI, which can be accessed locally (by a connection between the “Console” port of the TalkAnytime unit and a serial COM port of the command computer; if the command computer lacks a serial port but has only USB2.0 ports instead, you will need a USB2.0-to-serial adapter). The Windows GUI can be accessed remotely (through a phone line serving the TalkAnytime’s “Command Modem” port that connects the command computer to the remote TalkAnytime unit through the unit’s built-in modem.

The second GUI, the web GUI, is built into the TalkAnytime unit. The TalkAnytime web GUI is accessible to the command computer via the Internet or other IP network using a web browser.

If you intend to use the web GUI, you will still need first to use the Windows GUI to set an IP address for the TalkAnytime unit. After an IP address has been established for the TalkAnytime unit, all subsequent configuration can be done using the web GUI. Because of the obvious problem of conflicts, you cannot use both GUIs at the same time.

Two Types of Configuration Parameters. There are two ways in which the TalkAnytime must be configured before operation: technical configuration and phonebook configuration.

Technical Configuration. First, the TalkAnytime must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are six types of technical parameters that must be set.

These technical parameters pertain to (1) its operation in an IP network, (2) its operation with telephony equipment, (3) its transmission of digitized voice packets, (4) certain telephony attributes that are common to particular nations or regions, (5) its operation with a mail server on the same IP network (per SMTP parameters) such that log reports about VoIP telephone call traffic can be sent to the administrator by email, and (6) selecting the method by which log reports will be made accessible.

The process of specifying values for the various parameters in these six categories is what we call “technical configuration” and it is described in this chapter.

Phonebook Configuration. The second type of configuration that is required for the TalkAnytime pertains to the phone number dialing sequences that it will receive and transmit when handling calls. Dialing patterns will be affected by the PBX/telephony equipment to which it is connected. We call this “Phonebook Configuration,” and it is described in Chapter 6. The Quick Start Guide chapter of this manual (Chapter 2) presents additional information on phonebook setup.

Website Implementation. The TalkAnytime unit must be on the same local network as your web server. A link must be set up that will direct callers to the IP address of the TalkAnytime unit using a URL that

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TalkAnytime User Guide Technical Configuration

includes describes several attributes of the TalkAnytime service. That link will involve a graphics file that will be used as an icon. The graphics file must be listed on the web page in a mouse-related command. TalkAnytime also requires that several operating parameters be specified in a short Java script command line. That Java script command line will also include a description of the characteristics required of the user’s computer if TalkAnytime is to be used.

Website implementation is described later in this chapter.

Local Configuration

This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, other configuration tasks, as well as operation and maintenance tasks (see the Operation and Maintenance chapter of this manual), can be handled through either the web browser GUI or the Windows GUI. Essentially, the Windows GUI and web-browser GUI differ only graphically, not functionally.

Pre-Requisites

To complete the configuration of the

TalkAnytime unit, you must know

several things about the overall system.

Before configuring your TalkAnytime Gateway unit, you must know the values for several IP and telephone parameters that describe the IP network system and telephony system (PBX or telco central office equipment) with which the digital TalkAnytime will interact. If you plan to receive log reports on phone traffic by email (SMTP), you must arrange to have an email address assigned to the TalkAnytime unit on the email server on your IP network. A summary of this configuration information appears on page 26 (“Config Info CheckList”).

IP Parameters

The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the TalkAnytime unit will connect:

Ask your computer network



administrator.

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info (optional)

• Determine whether or not 802.1p Packet Prioritization

will be used.

IP Network Parameters: Record for this TalkAnytime unit.

Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the TalkAnytime software.

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Technical Configuration TalkAnytime User Guide

T1 Telephony Parameters (for TA2410)

The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect:

T1 Phone Parameters



Ask phone company or PBX maintainer.

• Which frame format is used?

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used?

Write down the values for these T1 parameters. You will need to enter these values in the “T1/E1/ISDN Parameters” screen in the Configuration section of the TalkAnytime software.

T1 Parameters:

Record for this

TalkAnytime unit.

Info needed to operate:

TA2410

ESF___ or D4___

AMI___ or B8ZS___

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TalkAnytime User Guide Technical Configuration

E1 Telephony Parameters (for TA3010)

The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect:

E1 Phone Parameters



Ask phone company or PBX maintainer.

E1 Parameters:

Record for this

TalkAnytime unit.

Info needed to operate:

TA3010

• Which frame format is used?

MultiFrame w/ CRC4 modified_____

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Double Frame_____

MultiFrame w/ CRC4_____

Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used?

• Pulse shape level?: (most commonly 0 to 40 meters)

AMI___ or HDB3___

Write down the values for these E1 parameters. You will need to enter these values in the “T1/E1/ISDN Parameters” screen in the Configuration section of the TalkAnytime software.

SMTP Parameters (for email call log reporting)

required if log reports of

TA unit’s call traffic

are to be sent by email

SMTP Parameters Preparation Task:

Ask Mail Server administrator to set up email account (with password) for the TalkAnytime unit itself. Be sure to give a unique identifier to each individual TalkAnytime unit. .

Get the IP address of the mail server computer, as well.

To: I .T. De par tmen t

re: email accoun t for VOIP

voip-unit2@biggytech.com

Optional

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Technical Configuration TalkAnytime User Guide

Config Info CheckList

Type of Config Info Gathered TalkAnytime

Configuration screen on which to enter Config Info

√

IP info for TalkAnytime unit

● IP address

● Gateway

● DNS IP (if used)

● 802.1p Prioritization (if used)

Frame Format

(Choices: ESF, D4, F4, SLC96)

Frame Format

(Choices: Double Frame, Multi-Frame w/ CRC4, Multi-Frame w/ CRC4 Modified)

CAS Protocol

(Choices: FXS Loop Start, E&M Wink, E&M Wink w/ Dial Tone, FXO Ground Start, FXO Loop Start, FXS Ground Start, E&M Immediate, MFR2-China, Clear Channel)

ISDN-PRI Protocol

(only if ISDN-PRI is used)

(Choices: Network, Terminal)

Clocking

(Choices: Internal, External)

Line Coding

(Choices: AMI, B8ZS)

Pulse Shape Level

(Choices: 0 – 40 m)

Country Code Regional Parameters Email address for voip (optional)

Reminder: Be sure to Save Setup after entering configuration values.

Ethernet/IP Parameters

T1/E1/ISDN Parameters (TA2410 only) T1/E1/ISDN Parameters (TA3010 only)

T1/E1/ISDN Parameters

SMTP Parameters

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TalkAnytime User Guide Technical Configuration

Local Configuration Procedure (Summary)

After the TalkAnytime configuration software has been installed in the ‘Command’ PC (which is connected to the TalkAnytime unit), several steps must be taken to configure the TalkAnytime unit to function in its specific setting. Although the summary below includes all of these steps, some are optional.

1. Check Power and Cabling.

2. Start TalkAnytime Configuration Program.

3. Confirm Connection.

4. Solve Common Connection Problems.

A. Fixing a COM Port Problem.

B. Fixing a Cabling Problem.

5. Familiarize yourself with configuration parameter screens and how to access them.

6. Set Ethernet/IP Parameters.

7. Set up web browser GUI (optional).

8. Set Voice/Fax Parameters.

9. Set T1 or E1 Parameters.

10. Set ISDN Parameters (if ISDN-PRI is used instead of T1 or E1).

11. Set Regional Parameters (Phone Signaling Tones & Cadences and setup for built-in Remote

Configuration/Command Modem).

12. Set Custom Tones and Cadences (optional).

13. Set SMTP Parameters (applicable if Log Reports are via Email).

14. Set Log Reporting Method (GUI, locally in TalkAnytime Configuration program; or, SMTP, via email).

15. Set Baud Rate (of COM port connection to ‘Command’ PC).

16. View System Info screen and set updating interval (optional).

17. Save the TalkAnytime configuration.

18. Create a User Default Configuration (optional).

When technical configuration is complete, you will need to configure the TalkAnytime unit’s inbound phonebook.

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Technical Configuration TalkAnytime User Guide

Local Configuration Procedure (Detailed)

You can begin the configuration process as a continuation of the TalkAnytime software installation. You can establish your configuration or modify it at any time by launching the TalkAnytime program from the Windows Start menu.

1. Check Power and Cabling. Be sure the TalkAnytime unit is turned on and connected to the computer via the TalkAnytime unit’s Console Port (RJ45 connector is connected at the TalkAnytime unit; DB9 connector is connected at the computer’s COM port; if the computer has only USB2.0 ports and no serial ports, use a USB2.0-to-serial adaptor).

2. Start TalkAnytime Configuration Program. Launch the TalkAnytime program from the Windows Start menu (from the folder location determined during installation).

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TalkAnytime User Guide Technical Configuration

3. Confirm Connection. If the TalkAnytime unit is set for an available COM port and is correctly cabled to the PC, the TalkAnytime main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)

In the lower left corner of the screen, the connection status of the TalkAnytime will be displayed. The messages in the lower left corner will change as detection occurs. The message “TalkAnytime Found” confirms that the TalkAnytime unit is in contact with the TalkAnytime configuration program. Skip to step 5.

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Technical Configuration TalkAnytime User Guide

4. Solving Common Connection Problems.

A. Fixing a COM Port Problem. If the TalkAnytime main screen appears but is grayed out and seems

inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.

To change the COM port setting, use the COM Port Setup dialog box, which is accessible via the keyboard shortcut Ctrl + G or by going to the Connection pull-down menu and choosing “Settings.” In the “Select Port” field, select a COM port that is available on the PC. (If no COM ports are currently available, re-allocate COM port resources in the computer’s MS Windows operating system to make one available. If your computer has USB2.0 ports but no serial COM ports, you will need a USB2.0-to-serial adaptor.)

Ctrl + G

4B. Fixing a Cabling Problem. If the TalkAnytime unit cannot be located by the computer, three error

messages will appear (saying “TalkAnytime Not Found” and “Phone Database Not Read”).

In this case, the TalkAnytime unit is simply disconnected from the network. For instructions on TalkAnytime cable connections, see the Cabling section of Chapter 3.

5. Configuration Parameter Groups: Getting Familiar, Learning About Access. The first part of

configuration concerns Ethernet/IP parameters, Voice/FAX parameters, T1/E1/ISDN parameters, Regional parameters, SMTP parameters, and Logs. In the TalkAnytime software, these six types of parameters are grouped together under “Configuration” and each has its own dialog box for entering values. A seventh screen, the System Information screen, presents a summary of important information about the voip but is read-only (that is, no parameters can be changed at this screen).

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TalkAnytime User Guide Technical Configuration

Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar.

6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard

shortcut, or sidebar.

Accessing “Ethernet/IP Parameters”

Pulldown Icon

Shortcut Sidebar

Ctrl + Alt + I

In each field, enter the values that fit your particular network.

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Technical Configuration TalkAnytime User Guide

The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme.

Ethernet/IP Parameter Definitions

Field Name Values Description

Ethernet Parameters

Packet Prioritization (802.1p)

Frame Type Type II, SNAP

Y/N

Select to activate prioritization under 802.1p protocol (described

below).

Must be set to match network’s frame type. Default is Type II.

802.1p

A draft standard of the IEEE about data traffic prioritization on Ethernet networks. The

802.1p draft is an extension of the 802.1D bridging standard. 802.1D determines how

prioritization will operate within a MAC-layer bridge for any kind of media. The

802.1Q draft for virtual local-area-networks (VLANs) addresses the issue of

prioritization for Ethernet networks in particular.

802.1p enacts this Quality-of-Service feature using 3 bits. This 3-bit code allows data

switches to reorder packets based on priority level. The descriptors for the 8 priority

levels are given below.

802.1p PRIORITY LEVELS

LOWEST PRIORITY

1 – Background: Bulk transfers and other activities permitted on the

network, but should not affect the use of network by other users and applications.

Spare: An unused (spare) value of the user priority.

2 –

Best Effort (default): Normal priority for ordinary LAN traffic.

0 –

3 –

Excellent Effort: The best effort type of service that an information services

organization would deliver to its most important customers.

4 – Controlled Load: Important business applications subject to some

form of “Admission Control”, such as preplanning of Network requirement, characterized by bandwidth reservation per flow.

Video: Traffic characterized by

5 –

delay < 100 ms.

Voice: Traffic characterized by

6 –

delay < 10 ms.

Network Control: Traffic urgently needed to maintain and support

7 -

network infrastructure.

HIGHEST PRIORITY

Call Control Priority

VoIP Media Priority

Others (Priorities)

VLAN ID 1 - 4094 The 802.1Q IEEE standard allows virtual LANs to be defined

0-7, where 0 is lowest priority

Sets the priority for signaling packets.

Sets the priority for media packets.

Sets the priority for SMTP, DNS, DHCP, and other packet types.

within a network. This field identifies each virtual LAN by

number.

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Ethernet/IP Parameter Definitions (cont’d)

Field Name Values Description

IP Parameter fields

Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other

Enable DHCP Y/N

disabled by default

IP Address 4-places, 0-255

IP Mask 4-places, 0-255

Gateway

DiffServ Parameter fields

4-places, 0-255.

DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServcompatible routers.

description. These descriptions are found in TCP/IP standards RFC2474, RFC2597, and, for present purposes, in RFC3246, which describes the value 34 (34 decimal; 22 hex) for Assured Forwarding behavior (default for Call Control PHB) and the value 46 (46 decimal; 2E hexadecimal) for Expedited Forwarding behavior (default for Voip Media PHB). Before using values other than these default values of 34 and 46, consult these standards documents and/or a qualified IP telecommunications engineer.

units in system.

Dynamic Host Configuration Protocol is a method for

assigning IP address and other IP parameters to computers

on the IP network in a single message with great flexibility.

IP addresses can be static or temporary depending on the

needs of the computer.

The unique LAN IP address assigned to the TalkAnytime unit.

Subnetwork address that allows for sharing of IP addresses within a LAN.

The IP address of the device that connects your TalkAnytime to the Internet.

There are 64 values, each with an elaborate technical

To disable DiffServ, configure both fields to 0 decimal.

The next page explains DiffServ in the context of the IP datagram.

Call Control PHB 0 – 63

default = 34 .

Voip Media PHB 0 – 63

default = 46 n

Value is used to prioritize call setup IP packets.

Value is used to prioritize the RTP/RTCP audio IP packets.

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The IP Datagram with Header, Its Type-of-Service field, & DiffServ

bits =>

0 4 8 16 19 24 31 VERS HLEN

IDENTIFICATION

TIME TO LIVE PROTOCOL HEADER CHECKSUM

TYPE OF

SERVICE

FLAGS

SOURCE IP ADDRESS

DESTINATION IP ADDRESS

IP OPTIONS (if any) PADDING …

DATA

…

TOTAL LENGTH

FRAGMENT OFFSET

end of header

The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.

The Type of Service or “TOS” field

0 1 2 3 4 5 6 7

PRECEDENCE D T R

unused

The three ‘Precedence’ bits have eight values, 0-7, ranging from “normal” precedence (value of 0) to “network control”

(value of 7). When set, the D bit requests low delay, the T bit requests high throughput, and the R bit requests high

reliability.

Routers that support DiffServ can examine the six DSCP bits and prioritize the packet based on the DSCP value. The DiffServ Parameters fields in the Ethernet/IP Parameters screen allow you to configure the DSCP bits to values supported by the router. Specifically, the Voip Media PHB field relates to the prioritizing of audio packets (RTP and RTCP packets) and the Call Control PHB field relates to the prioritzing of non-audio packets (packets concerning call set-up and tear-down, gatekeeper registration, etc.).

The Call Control PHB parameter defaults to 34 decimal (22 hex; 100010 binary – consider vis-à-vis TOS field above) for Assured Forwarding behavior. The Voip Media PHB parameter defaults to the value 46 decimal (2E hex; 101110 binary – consider vis-à-vis TOS field above). To disable DiffServ, configure both fields to 0 decimal.

Ethernet/IP Parameter Definitions (cont’d)

Field Name Values Description

FTP Parameter fields

FTP Server Enable

Y/N

Default = disabled

See “FTP Server File Transfers” in

Operation & Maintenance

chapter.

TalkAnytime unit has an FTP Server function so that firmware and other important operating software files can be transferred to the unit via the network.

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About Service Records

An SRV record holds the following information:

•

Service: the symbolic name of the desired service. Protocol: this is usually either TCP or UDP.

•

Domain name: the domain for which this record is valid.

•

TTL: standard DNS time to live field.

•

Class: standard DNS class field (this is always IN).

•

Priority: the priority of the target host.

•

Weight: A relative weight for records with the same priority.

•

Port: the TCP or UDP port on which the service is to be found.

•

Target: the hostname of the machine providing the service.

•

An example SRV record might look like this:

_sip._tcp.example.com 86400 IN SRV 0 5 5060 sipserver.example.com.

This expression denotes a server named sipserver.example.com. This server listens on TCP port 5060 for SIP protocol connections. The priority given here is 0, and the weight is 5.

7. Set up the Web Browser GUI (Optional). After an IP address for the TalkAnytime unit has been

established, you can choose to do any further configuration of the unit (a) by using the TalkAnytime web browser GUI, or (b) by continuing to use the TalkAnytime Windows GUI. If you want to do configuration work using the web browser GUI, you must first set it up. To do so, follow the steps below.

A. Set IP address of TalkAnytime unit using the TalkAnytime Configuration program (the Windows

GUI).

B. Save Setup in Windows GUI.

C. Close Windows GUI.

D. Install Java program from TalkAnytime product CD (on first use only).

E. Open web browser.

F. Browse to IP address of TalkAnytime unit.

G. If username and password have been established, enter them when when prompted.

H. Set browser to allow pop-ups at least for the IP address at which the TalkAnytime unit is located. The

TalkAnytime Web GUI makes extensive use of pop-up windows to access screens and commands.

I. Use web browser GUI to configure or operate TalkAnytime unit. The configuration screens in the web

browser GUI will have the same content as their counterparts in the Windows GUI; only the graphic presentation will be different.

For more details on enabling the TalkAnytime web GUI, see the “Web Browser Interface” section of the Operation & Maintenance chapter of this manual.

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8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard

shortcut, or sidebar.

Accessing “Voice/FAX Parameters”

Pulldown Icon

Shortcut Sidebar

Ctrl + H

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In each field, enter the values that fit your particular network.

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Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.

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The Voice/FAX Parameters fields are described in the tables below.

Voice/Fax Parameter Definitions

Field Name Values Description

Default --

When this button is clicked, all Voice/FAX parameters are set to their default values.

Select Channel

Copy Channel

1-24 (2410) 1-30 (3010)

Channel to be configured is selected here.

Copies the Voice/FAX attributes of one channel to another channel.

Attributes can be copied to multiple channels or all channels at once. Voice Gain -- Signal amplification (or attenuation) in dB. Input Gain

+31dB to

Modifies audio level entering voice channel before it is sent over the

network to the remote VOIP. The default & recommended value is 0 dB.

–31dB

Output Gain

+31dB to

Modifies audio level being output to the device attached to the voice

channel. The default and recommended value is 0 dB.

–31dB

DTMF Parameters

DTMF Gain --

The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level

of the DTMF tones sent out for Touch-Tone dialing. DTMF Gain,

High Tones

+3dB to

-31dB &

Default value: -4 dB. Not to be changed except under supervision of

MultiTech’s Technical Support.

“mute”

DTMF Gain, Low Tones

+3dB to

-31dB &

Default value: -7 dB. Not to be changed except under supervision of

MultiTech’s Technical Support.

“mute”

DTMF In/Out of Band

FAX/Modem Parameters

Out of Band, or Inband

When DTMF is set to Inband, the DTMF digits are passed through the

TalkAnytime unit as they are received. In MultiVOIP products, which are related

to the TalkAnytime unit, DTMF can also be set to Out of Band. In such cases, the

TalkAnytime unit detects DTMF tones at its input and regenerates them at its

output.

Not applicable to TalkAnytime.

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Voice/Fax Parameter Definitions (cont’d) Coder Parameters

Coder Manual or

Automatic

Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. In general, this should be set to Automatic.

Selected Coder

G.711 a/u law 64 kbps; G.726, @ 16/24/32 /40 kbps; G.727, @ nine bps rates; G.723.1 @

5.3 kbps,

6.3 kbps;

Select from a range of coders with specific bandwidths. The higher the bps rate, the more bandwidth is used. The channel that you are calling must have the same voice coder selected.

Default = G.723.1 @ 6.3 kbps, as required for H.323. Here 64K of digital voice are compressed to 6.3K, allowing several simultaneous conversations over the same bandwidth that would otherwise carry only one.

To make selections from the Selected Coder drop-down list, the Manual option must be enabled.

G.729, 8kbps; Net Coder @

6.4, 7.2, 8,

8.8, 9.6 kbps

Max bandwidth (coder)

11 – 128 kbps

Not applicable for TalkAnytime units.

Advanced

Features

Silence

Compression

Echo Cancellation

Forward

Y/N Determines whether echo cancellation is enabled (checked) for this voice

Y/N Not applicable for TalkAnytime units.

Not applicable for TalkAnytime units.

channel.

Echo Cancellation removes echo and improves sound quality. Default = on.

Error Correction

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Voice/Fax Parameter Definitions (cont’d) )

Field Name Values Description

Dynamic Jitter Buffer

Dynamic Jitter defines a minimum and a maximum jitter value for

voice communications. When receiving voice packets from a remote

source, varying delays between packets may occur due to

network traffic problems. This is called Jitter. To compensate, the TalkAnytime unit uses a Dynamic Jitter Buffer. The Jitter Buffer enables the TalkAnytime unit to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between configurable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buffer directly effects the voice delay on voip calls.

Minimum Jitter Value

60 to 400 ms

The minimum dynamic jitter buffer of 60 milliseconds is the minimum delay that would be acceptable over a low jitter network. Default = 150 msec

Dynamic

Jitter

Maximum Jitter Value

60 to 400 ms

The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec

Optimization Factor

0 to 12 The Optimization Factor determines how quickly the length of the

Dynamic Jitter Buffer is changed based on actual jitter encountered on the network. Selecting the minimum value of 0 means low voice delay is desired, but increases the possibility of jitter-induced voice quality problems. Selecting the maximum value of 12 means highest voice quality under jitter conditions is desired at the cost of increased voice delay.

Default = 7.

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Voice/Fax Parameter Definitions (cont’d) )

Field Name Values Description

Auto Disconnect

Automatic

-- The Automatic Disconnection group provides four options which

Disconnection

Jitter Value 1-65535

milliseconds

Call Duration

Consecutive

1-65535 seconds

1-65535 Consecutive Packets Lost defines the number of consecutive

Packets Lost

Network Disconnection

1 to 65535 seconds; Default = 30 sec.

can be used singly or in any combination.

The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds. A higher value means voice transmission will be more accepting of jitter. A lower value is less tolerant of jitter. Inactive by default. When active, default = 300 ms. However, value must equal or exceed Dynamic Minimum Jitter Value.

Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. Inactive by default. When active, default = 180 sec. This may be too short for most configurations, requiring upward adjustment.

packets that are lost after which the call is automatically disconnected. Inactive by default. When active, default = 30

Specifies how long to wait before disconnecting the call when IP network connectivity with the remote site has been lost.

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9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.

Accessing “T1/E1/ISDN Parameters”

Pulldown Icon

Shortcut Sidebar

Ctrl + T

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In each field, enter the values that fit your particular network.

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TalkAnytime User Guide Technical Configuration

T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.

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T1 Parameter Definitions

Field Name Values Description

T1/E1/ISDN T1 North American digital telephony standard.

Long-Haul Mode

CRC Check

(Cyclic Redundancy Check)

Frame Format F4, D4, ESF,

CAS Protocol E&M Immed Strt

Y/N In Long-Haul Mode, the TalkAnytime automatically recovers

received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled.

Y/N When enabled, allows generation and checking of CRC bits. If not

enabled, all check bits in the transmit direction are set. Only applies to ESF frame format. Default: enabled.

Frame Format of TalkAnytime should match that used by PBX or

SLC96

E&M Wink Start

E&M Wink with

dial tone

FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start

telco. ESF and D4 are commonly used.

Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into a T1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each T1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.) Each CAS protocol defines the states of the signaling bits during the various stages of a call (IDLE, SEIZED, ANSWER, RINGON, RING-OFF).

The CAS protocol code allows the TalkAnytime to interact properly with the PBX or central-office switch that it serves.

Match this parameter to the setting of PBX or central-office switch.

FXS Options – No Response Timer

1 – 65535 (in seconds)

Length of time before call connection attempt is abandoned. Applicable only when an FXS CAS protocol is selected.

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TalkAnytime User Guide Technical Configuration

For TalkAnytime units, supervision of CAS protocols is supported only forFXS Ground Start and FXS Loop Start.

The parameters described in the following table for FXS Ground Start also apply to FXS Loop Start.

T1 Parameter Definitions

Field Name Values Description

FXS Ground/Loop Start

Supervision Parameters

Answer Delay (Enable)

Answer Delay Timer

Y/N When this option is selected, the FXS interface sends the

numeric (in seconds)

connection notice to the calling party only when the Answer Delay Timer expires. The connection notice is sent regardless of whether or not the called extension has gone offhook.

When Answer Delay is enabled, this value determines when the FXS interface sends the connection notice.

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T1 Parameter Definitions (cont’d)

Field Name Values Description

FXS Ground/Loop Start

Supervision Parameters

Tone Detection

Y/N After a specified tone (chosen from the Available Tones

(Enable)

Available Tones (List)

Answer Tones (List)

Busy Tone, Dial

Tone, Reorder Tone

Survivability Dial

Tone, Unobtainable

Tone

Busy Tone, Dial

Tone, Reorder Tone

Survivability Dial

Tone, Unobtainable

Tone

list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party.

List from which tones can be chosen to signal call answer.

Currently chosen call-answer supervision tone.

ISDN Parameters

Field Name Values Description

Enable ISDN-PRI

Terminal/ Network

Y/N If digital connection is ISDN-PRI type, this box should be

checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).

either “Terminal” or “Network”

When “Terminal” is selected, it indicates that the TalkAnytime

unit should emulate the subscriber (terminal) side of the digital

connection. When “Network” is selected, it indicates that the

TalkAnytime unit should emulate the central office (network)

side of the digital connection.

Setting used for TalkAnytime unit must be opposite to the

setting used in the PBX. For example, if the PBX is set to

“Terminal,” then the TalkAnytime unit must be set to

“Network.”

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T1 Parameter Definitions (cont’d)

Field Name Values Description

ISDN Parameters

Country see table, later

this chapter

Operator see table, later

this chapter

Note on Country & Operator options.

Numbering Details Parameters

Calling Party Number Type

Called Party Number Type

Called Party Number Plan

__ [ISDN implementation options

unknown, national, international, network specific, subscriber, abbreviated, as received from network

unknown, ISDN telephony, data, telex,

national standard,

private, as received from network

Country in which TalkAnytime is operating with ISDN.

Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches.

are shown, arranged by country, in a table below – soon after E1 Parameter Definitions.]

Calling party type is part of calling party Number Information element that is sent on ISDN line. The Calling party number information element identifies the origin of a call.

Called Party Number Type and Called Party Number Plan are part of Calling Party Number Information element that is sent on ISDN line. The Called party number information element identifies destination of a call.

The call dialing plan under which the called party operates.

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T1 Parameter Definitions (cont’d)

Field Name Values Description

General T1/E1/ISDN Parameters

Line Build Out 0 dB, -7.5 dB,

-15 dB, -22.5 dB

Pulse Shape Level

0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m

Caller ID Parameters Not applicable to TalkAnytime.

Caller ID

Y/N Turns Caller ID feature on (if checked) and off (if

Enable

Calling

0-9, *, # Number Prefix (Caller ID)

Calling

0-9, *, # A DTMF symbol used to mark the end of the calling party Number Suffix (Caller ID)

Flash Hook Parameters Not applicable to TalkAnytime.

Detect Flash

Y/N This setting determines whether or not the MultiVOIP Hook

To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB

Refers to length of cable between TalkAnytime and PBX/telco in meters. Most common will be 0 to 40m.

unchecked).

A DTMF symbol used to mark the beginning of the calling party

number for use with Caller ID. Maximum length: 4 characters.

number for use with Caller ID.

responds to hook-flash signals.

Maximum length: 4 characters.

Detection Time 100 – 1500

milliseconds

Generation Time

100 – 1500

milliseconds

Minimum hook-flash time that will be interpreted as a valid flash by the MultiVOIP.

In some systems, a MultiVOIP might receive a hook-flash signal

from an upstream device (a PBX, voip or other device) and must

replicate it to a downstream device. This parameter determines the

duration of the hook-flash signal that is passed to a downstream

device.

Clocking External/Internal Set opposite to telco/PBX setting. Example: if telco clocking

internal, set VOIP clocking as external.

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TalkAnytime User Guide Technical Configuration

T1 Parameter Definitions (cont’d)

Field Name Values Description

Line Coding AMI / B8ZS Match to PBX or telco.

PCM Law A-Law/Mu-Law Match to PBX or telco. “

Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard.

Yellow Alarm Format

Bit 2 / 1111… Depending on the Frame

Format used, there are choices of Yellow Alarm format, as follows:

D4: -Bit2 = 0 in every speech

channel

-FS bit of frame 12 is forced to one.

ESF: -Bit2 = 0 in every speech

channel –1111111100000000 pattern in data link channel.

Check with your PBX/telco administrator for the correct setting or use the default value (1111 … ).

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E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.

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TalkAnytime User Guide Technical Configuration

E1 Parameter Definitions

Field Name Values Description

T1/E1/ISDN E1 European standard.

Long-Haul Mode

CRC Check

(Cyclic Redundancy Check)

Frame Format Double Frame;

CAS Protocol E&M Immed Strt

Y/N In Long-Haul Mode, the TalkAnytime automatically

recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled.

-- Not applicable to E1.

Frame Format of TalkAnytime should match that used by

MultiFrame

(with CRC4);

MultiFrame

(w/CRC4,

modified)

E&M Wink Start

E&M Wink with

dial tone

FXO Ground Strt

FXO Loop Start

FXS Ground Strt

FXS Loop Start

MFR2ITU

MFR2 China

MFR2 ANI

PBX or telco.

Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into an E1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each E1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.) Each CAS protocol defines the states of the signaling bits during the various stages of a call (IDLE, SEIZED, ANSWER, RING-ON, RING-OFF).

The CAS protocol code allows the VOIP to interact properly with the PBX or central-office switch that it serves. The need to download CAS protocols arises for only a small minority of VOIP users, and only when PBX/switch is found to be incompatible with standard protocols.

FXS Options – No Response Timer

1 – 65535

(in seconds)

Match this parameter to the setting of PBX or central-office switch.

Length of time before call connection attempt is abandoned. Applicable only when FXS Loop Start or FXS Ground Start is selected as the CAS protocol.

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The values in the table below apply to both the FXS Ground Start CAS protocol and the FXS Loop Start CAS protocol.

E1 Parameter Definitions

Field Name Values Description

FXS Ground/Loop Start

Supervision Parameters

Answer Delay (Enable)

Answer Delay Timer

Y/N When this option is selected, the

numeric

(in seconds)

FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires. The connection notice is sent regardless of whether or not the called extension has gone offhook.

When Answer Delay is enabled, this value determines when the FXS interface sends the connection notice.

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E1 Parameter Definitions (cont’d)

Field Name Values Description

FXS Ground/Loop Start

Supervision Parameters

Tone Detection

Y/N After a specified tone (chosen (Enable)

Available Tones (List)

Answer Tones (List)

Busy Tone, Dial

Tone, Reorder Tone

Survivability Dial

Tone, Unobtainable

Tone

Busy Tone, Dial

Tone, Reorder Tone

Survivability Dial

Tone, Unobtainable

Tone

from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party.

List from which tones can be chosen to signal call answer.

Currently chosen call-answer supervision tone.

ISDN Parameters

Field Name Values Description

Enable ISDN-PRI

Terminal/ Network

Y/N If digital connection is ISDN-

PRI type, this box should be checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).

either

“Terminal” or

“Network”

When “Terminal” is selected, it indicates that the TalkAnytime should emulate the subscriber (terminal) side of the digital connection. When “Network” is selected, it indicates that the TalkAnytime should emulate the central office (network) side of the digital connection.

Setting used for TalkAnytime must

be opposite to the setting used in

the PBX. For example, if the PBX is

set to “Terminal,” then the

TalkAnytime must be set to

“Network.”

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E1 Parameter Definitions (cont’d)

Field Name Values Description

ISDN Parameters

Country see table, later

this chapter

Operator see table, later

this chapter

Note on Country & Operator options.

Numbering Details Parameters

Calling Party Number Type

Called Party Number Type

Called Party Number Plan

__ [ISDN implementation options

unknown,

national,

international,

network specific,

subscriber,

abbreviated,

as received from

network

unknown,

national,

international,

network specific,

subscriber,

abbreviated,

as received from

network

unknown,

ISDN telephony,

data,

telex,

national standard,

private,

as received from

network

Country in which TalkAnytime is operating with ISDN.

Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches.

are shown, arranged by country, in a table below – soon after E1 Parameter Definitions.]

Calling party type is part of calling party Number Information element that is sent on ISDN line. The Calling party number information element identifies the origin of a call.

The call dialing plan under which the called party operates.

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Multitech TalkAnytime TA2410, TalkAnytime TA3010 User Manual

Specifications and Main Features

Frequently Asked Questions

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