Join two callsPress and hold until you hear 2 beeps.
End a callTap 2 times
Turn on muteTap 1 time
Turn off muteTap 1 time
Ignore a callTap 2 times
Redial the last phone numberTap 2 times
Common tasks
Press and hold until you hear 1 beep.
When mute is turned on, your headset
beeps periodically.
Safety information
Before you get started, please read the safety and operation instructions in this
guide before using the BlackBerry Universal Headset or any accessories provided with
the headset. Keep this guide in a safe place so that you can refer to it whenever you
need it.
The headset uses 128-bit encryption software. In some countries there may be
restrictions on using Bluetooth enabled and wireless devices with encryption software.
Check with your local authorities for the restrictions in your area.
> Important: In some countries, regions, states, or provinces there might be
restrictions on the use of any mobile devices while driving. You are responsible for
knowing and complying with the local laws and regulations in the area that you use the
headset.
To find the latest safety and product information, visit www.blackberry.com/go/docs .
Pairing the headset
Pair and connect the headset with your BlackBerry device
Before you can use your headset, you need to pair it with your BlackBerry device.
When you turn on the headset for the first time, it's already in pairing mode.
1. Slide the power switch on your headset to the On position.
2. On the Home screen of your BlackBerry device, go to the Bluetooth settings.
• For devices running BlackBerry Device Software 7.0 or later, click
Manage Connections icon > Networks and connections > Bluetooth
Connections > Turn Bluetooth On > Add New Device > Search.
3. Click BlackBerry HS-250.
4. If you receive a prompt to enter a passkey, type 0000 on your BlackBerry device.
5. Press the
If you are disconnected, you can press and hold the Call control button for 5 seconds
to turn on pairing mode at any time.
To turn off the prompt that appears on your BlackBerry device when connecting and
pairing, press the Menu key > Device Properties and set the Trusted field to Yes. For
more information, click the Help icon on the Home screen of your BlackBerry device.
For information about how to pair a third-party Bluetooth enabled device with your
headset, see the help that came with that device.
To pair your headset with an additional device, press and hold the Call control button
for 5 seconds and complete the pairing procedure above.
key on the keyboard.
Action
Turn on pairing modePress and hold for 5 seconds.
Cancel pairing modeTap 1 time
Clear pairing listPress and hold for 8 seconds while
sliding the power switch to the On
position.
Call control button
Voice confirmations
Your headset helps confirm the actions you've completed with short statements (in
English) that you hear through your headset.
Action
Turned on mute"Muted"
Turned off mute"Unmuted"
Switched between 2 calls"Call swapped"
Redialed a phone number"Redialing last number"
Ended a call"Call ended"
Bluetooth® connection is no longer
active
Battery power level is below 10%Battery low"
"Disconnected"
Voice confirmation
Charge the headset
Your headset comes partially charged and ready for use. When the battery power level
is low you hear a voice prompt (in English) that says "Battery low".
1. Connect the small end of the micro-USB cable or a car charger to the charging
port on the headset.
2. Do one of the following:
• Connect the large end of the micro-USB cable to a USB power plug or the USB
port on your computer.
• Plug the car charger into your car's power outlet.
Change the earpiece
Try different combinations of the ear gels and the ear hook to find your best fit.
1. If necessary, gently pull the ear hook to remove it.
2. Gently pull off the ear gel at its edges.
3. Replace the ear gel with a new ear gel.
LED notifications
Using the headset
Call tasks
You can complete the following call tasks when your headset is paired and connected
with your device.
Action
Make a callPress and hold until you hear 1 beep.
Answer a callTap 1 time
Answer a second callTap 1 time
Say a voice command.
Call control button
Red LED
Slow flashes: microphone is muted
Quick flashes: not connected to the device
Quick flashes, followed by a pause: battery power level is low
Blue LED
Flashing: connected to a call
1 slow flash: turned on and connected to your device
2 quick flashes: incoming call
5 quick flashes: reconnecting with the last device you paired with
Blue and red LED
Ready for pairing
Green LED
Flashing: turning on or charging
Solid: fully charged
Troubleshooting
I can't connect the headset with my device
You might have accidentally deleted the pairing options that you set for your headset.
Complete the steps for connecting and pairing your headset with your BlackBerry
device.
I can't hear anything when I use my headset
Try the following actions:
• Turn up the volume on your BlackBerry device.
• Make sure that your headset is turned on and is connected to your device.
I hear static noise when I use my headset
The headset is designed to be used within 10 meters (33 feet) of your device, without
any large objects in between.
Try the following actions:
• Move away from any large objects that might cause interference.
• Keep your headset on the same side of your body as your device.
Safety and product information
Use the charging accessories provided with the headset or any other RIM approved
charging accessories only from the type of power source indicated on the marking
label. Before using any power supply, verify that the mains voltage is in accordance
with the voltage printed on the power supply.
Do not overload power outlets, extension cords, or convenience receptacles as this
might result in a risk of fire or electric shock. To reduce the risk of damage to the cord
or the plug, pull the plug rather than the cord when you disconnect the charging
accessory from the power outlet or convenience receptacle.
Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where the power cord connects to the
headset. Unplug charging accessories during lightning storms or when unused for
long periods of time.
Do not use charging accessories outside or in any area exposed to the elements.
For more information about connecting to the power supply, see the instructions in
this guide.
Battery safety and disposal
The BlackBerry Universal Headset contains a non-removable lithium-polymer battery.
Charge the battery with only the approved BlackBerry charging accessories. Do not
attempt to remove the battery. Do not dispose of the headset in a fire, as the battery
might explode. Dispose of the headset in accordance with the laws and regulations in
your area governing disposal of lithium-polymer cell types.
The lithium-polymer battery might present a fire or chemical burn hazard or might
explode if mistreated. Do not disassemble, crush, or puncture the lithium-polymer
battery. Do not heat the lithium-polymer battery above 140°F (60°C).
Audio safety guidelines
If you use your BlackBerry Universal Headset at the
maximum sound level over an extended period,
hearing impairment might occur.
Research In Motion guarantees compliance with the
maximum sound power of its headset as determined
by relevant regulatory bodies.
Audio files: The headset can play audio files. When you listen to audio files using a
headset, permanent hearing loss might occur if you use the headset at a high volume.
Avoid increasing the volume of your headset to block out noisy surroundings. If you
experience ringing in your ears or muffled speech, consult a physician to have your
hearing checked.
Important safety information
Tip
Before you use your BlackBerry Universal Headset, it is important
Use only Research In Motion approved chargers. Use of chargers that
Do not rely on your headset for emergency communications.
Do not disassemble your headset. Your headset contains small parts
Keep your headset away from medical devices, including pacemakers
Do not put your headset in contact with liquids as this might cause a
Driving a vehicle requires your full attention to road conditions,
Do not use your headset in the presence of gas fumes as it might
Do not use or store your headset in temperatures that exceed 113° F
Do not dispose of your headset device in a fire as this might cause an
that you read the compliance information and the guidelines for the
safe use of your headset that are found in this guide.
have not been approved by RIM might present a risk of fire or
explosion, which could cause serious harm, death, or property loss.
that might be a choking hazard.
and hearing aids, as they might malfunction causing serious harm or
death to you or others.
short circuit, a fire, or an electric shock.
weather, and vehicular traffic. It is important to set up your
BlackBerry Universal Headset prior to driving. Using this hands-free
accessory may cause you to be distracted and may put you, your
passengers, and occupants of other vehicles at risk of suffering bodily
injury, death and/or loss of property. You should only use the handsfree accessory where permitted by law and when you will not be
distracted from the proper operation of your motor vehicle.
present a risk of fire or explosion.
(45°C) as the headset might become hot.
explosion resulting in serious injury, death, or property loss.
Description
Device disposal
The BlackBerry Universal Headset should not
be placed in household waste bins. Please
check local regulations for information about
the disposal of electronic products in your area.
Safe use guidelines
• Do not place heavy objects on the BlackBerry Universal Headset.
• Do not attempt to modify or service the headset.
• Do not attempt to cover or push objects into openings on the headset unless
instructed to do so in the documentation supplied by Research In Motion.
• Do not force the headset into your ear as forcing it too far or too hard might present
a risk of damage to your ear.
• Do not use the headset if you have a wound or other irritation on or inside your ear
as this may exacerbate your wound or pre-existing condition.
Drive safely!
WARNING: Driving a vehicle requires your full attention to road conditions, weather,
and vehicular traffic. It is important to set up your BlackBerry Universal Headset prior
to driving. Using this hands-free accessory may cause you to be distracted and may
put you, your passengers, and occupants of other vehicles at risk of suffering bodily
injury, death and/or loss of property. You should only use the hands-free accessory
where permitted by law and when you will not be distracted from the proper operation
of your motor vehicle.
If your vehicle is equipped with an air bag, do not place the headset or other objects
above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment
is improperly stored or installed, and the air bag inflates, serious injury could result.
Radio frequency (RF) signals might affect improperly installed or inadequately
shielded electronic systems in motor vehicles. Check with the manufacturer or its
representative regarding your vehicle. If any equipment has been added to your
vehicle, you should also consult the manufacturer of that equipment for information
on radio frequency signals.
Accessories
Use only those accessories approved by Research In Motion. Using any accessories
not approved by RIM for use with this particular BlackBerry Universal Headset model
might invalidate any approval or warranty that is applicable to the headset, might
result in the non-operation of the headset, and might be dangerous.
Turn off your headset in aircrafts. Using your headset on an aircraft
The headset is not inherently safe and cannot be used in the
might affect aircraft instrumentation, communication, and
performance; might disrupt the network; might otherwise be
dangerous to the operation of the aircraft, its crew, and its
passengers; and might be illegal.
presence of explosive fumes, explosive dust, or other explosive
chemicals. Sparks in such areas could cause an explosion or fire
resulting in serious injury, death, or damage to property.
Electrical safety
Charge the BlackBerry Universal Headset using only the vehicle power adapter
provided or other charging accessory provided or specifically approved by Research In
Motion Limited (RIM) for use with this headset. Any approval from RIM under this
document must be in writing and must be from a person authorized to provide such
approval. Use of any other accessory might invalidate any warranty provided with the
headset and might be dangerous.
Antenna care
Use only the supplied integrated antenna. Unauthorized antenna modifications or
attachments could damage the BlackBerry Universal Headset and might violate U.S.
Federal Communications Commission (FCC) regulations.
Operating and storage temperatures
Place the BlackBerry Universal Headset or BlackBerry Universal Headset accessories
away from heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat. If you are not going to use the headset for
more than 2 weeks, turn off the power.
Follow the operating and storage temperatures listed below:
headset operating
OPERATING OUTSIDE OF THIS TEMPERATURE RANGE CAN IMPAIR AUDIO
QUALITY AND CAUSE BATTERY DAMAGE.
32 to 113°F (0 to 45°C)
headset storage14 to 113°F (-10 to 45°C)
STORING OUTSIDE OF THIS TEMPERATURE RANGE CAN CAUSE BATTERY
DAMAGE.
Interference with electronic equipment
Most modern electronic equipment is shielded from radio frequency signals. However,
certain electronic equipment might not be shielded against the radio frequency
signals from the BlackBerry Universal Headset.
Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have
any questions regarding the effect of radio frequency signals on your pacemaker. If
you have a pacemaker, verify that you are using the headset in accordance with the
safety requirements associated with your particular pacemaker, which might include
the following requirements:
• Always keep the headset more than 7.88 in. (20 cm) from the pacemaker when the
headset is turned on.
• Do not carry the headset in your breast pocket.
• If you have any reason to suspect that interference is taking place, turn off the
headset immediately.
Hearing aids: Some digital wireless devices may interfere with some hearing aids. In
the event of such interference, consult your wireless service provider or contact the
manufacturer of your hearing aid to discuss alternatives.
Other medical devices: If you use any other personal medical device, consult the
manufacturer of your device to determine if the device is adequately shielded from
external radio frequency energy. Your physician may be able to assist you in obtaining
this information.
Health care facilities: Turn off Bluetooth technology on the headset in health care
facilities when any regulations posted in these areas instruct you to do so. Hospitals or
health care facilities may be using equipment that could be sensitive to external radio
frequency energy.
Aircraft: Federal Aviation Administration (FAA) and Federal Communications
Commission (FCC) regulations prohibit using the radio of wireless devices while in the
air. Turn off the headset before boarding an aircraft. The effect of using Bluetooth
technology on the headset in an aircraft is unknown. Such use might affect aircraft
instrumentation, communication, and performance, might disrupt the network, might
otherwise be dangerous to the operation of the aircraft, and might be illegal.
Dangerous areas
The BlackBerry Universal Headset is not an intrinsically safe device and is not suitable
for use in hazardous environments, where such devices are required, including
without limitation, in presence of gas fumes, explosive dust situations, operation of
nuclear facilities, aircraft navigation or communication services, air traffic control, and
life support or weapons systems.
Potentially explosive atmospheres: Turn off the headset when in any area with a
potentially explosive atmosphere, and obey all signs and instructions. Sparks in such
areas could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always, clearly
marked. They include fueling areas such as gasoline or petrol stations; below deck on
boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum
gas (such as propane or butane); areas where the air contains chemicals or particles,
such as grain, dust, or metal powders; and any other area where you would normally
be advised to turn off your vehicle engine.
Blasting areas: To avoid interfering with blasting operations, turn off Bluetooth
technology on the headset when in a “blasting area” or in areas that post “Turn off
two-way radio”. Obey all signs and instructions.
US Information Concerning the Federal Communications
Commission ("FCC") Requirements for Hearing Aid
Compatibility with Wireless Devices
When wireless devices are used near hearing devices (such as hearing aids and
cochlear implants), users may detect a buzzing, humming, or whining noise. Some
hearing devices are more immune than others to this interference, and wireless
devices also vary in the amount of interference that they generate.
The wireless telephone industry has developed ratings to assist hearing device users
in finding wireless devices that may be compatible with their hearing devices. Not all
wireless devices have been rated. Wireless devices that are rated will have the rating
displayed on the box together with other relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user's hearing
device and hearing loss. If your hearing device is vulnerable to interference, you may
not be able to use a rated wireless device successfully.
Consulting with your hearing health professional and testing the wireless device with
your hearing device is the best way to evaluate it for your personal needs.
Service
Only qualified service personnel should perform repairs to the BlackBerry Universal
Headset. Disconnect the power supply cables from the computer or electrical outlet
and refer the headset or charging accessory for service to qualified service personnel
if any of the following situations occur:
• the power supply cord, plug, or connector is damaged
• liquid has been spilled or objects have fallen into the headset or charging
accessory
• the headset or charging accessory has been exposed to rain or water
• the headset or charging accessory becomes very hot to the touch
• the headset or charging accessory has been dropped or damaged in any way
• the headset or charging accessory does not operate normally by following the
instructions in the user documentation
• the headset or charging accessory exhibits a distinct change in performance
Do not attempt to disassemble the headset or any charging accessory.
To reduce the risk of fire or electric shock, adjust only those controls that are covered
in the user documentation for the headset. An improper adjustment of other controls
might cause damage and will often require extensive work by a qualified technician to
restore the headset, charging accessory, or any other accessory to normal operation.
Failure to observe all safety instructions contained in the user documentation for the
headset will void the Limited Warranty and might lead to suspension or denial of
services to the offender, legal action, or both.
Additional safety guidelines
Child safety: Keep your BlackBerry Universal Headset out of reach of children.
Operating machinery:
machinery that is in operation.
LED aperture: Exposure to flashing lights on the headset can cause epileptic seizures
or blackouts and might be dangerous to you or others. In the event that you
experience, or your use of the headset causes in others, any disorientation, loss of
awareness, twitching, convulsions, or any involuntary movements, stop using the
headset immediately and consult a physician. If you are susceptible to epileptic
seizures or blackouts, consult your physician before using the headset.
CAUTION: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
Liquids and foreign objects: Never push objects of any kind into the headset or
headset accessories through openings as this action might cause a short circuit, a fire,
or electric shock. Do not use the headset or headset accessories near water (for
example, near a bathtub or a sink, in a wet basement, or near a swimming pool).
Never spill liquid of any kind on the headset or headset accessories.
Stability: Do not place the headset or a headset accessory on any unstable surface.
Take care when using the headset with any charging accessories to route the power
cord in a way that reduces the risk of injury to others, such as by tripping or choking.
Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near the headset or a
headset accessory. Clean only with a soft dry cloth. Disconnect any cables from the
computer and unplug any charging accessories from the electrical outlet before
cleaning either the headset or the charging accessory.
Designated areas and dangerous environments: Observe all signs and instructions
that require an electrical device or radio frequency device to be switched off in
designated areas. Do not use the headset in environments where there is a danger of
ignition of flammable gases.
Overheating and damage: If the headset or headset accessory overheats, if the
headset or headset accessory has been dropped or damaged, if the headset or
headset accessory has a damaged cord or plug, or if the headset or headset accessory
has been dropped in a liquid, discontinue use.
Keep your headset and any cords or cables away from
Compliance information
Exposure to radio frequency signals
The BlackBerry Universal Headset radio is a low power radio transmitter and receiver.
When the headset radio is turned on, it receives and also sends out radio frequency
(RF) signals. The headset is designed to comply with Federal Communications
Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of RF
exposure for wireless devices, which in turn are consistent with the following safety
standards previously set by Canadian, U.S., and international standards bodies:
• ANSI/IEEE C95.1, 1999, American National Standards Institute/Institute of
Electrical and Electronics Engineers Standard for Safety Levels with Respect to
Human Exposure to Radio Frequency Electromagnetic Fields (3 kHz to 300 GHz)
• National Council on Radiation Protection and Measurements (NCRP) Report 86,
1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic
Fields
• Health Canada, Safety Code 6, 1999, Limits of Human Exposure to
Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300
GHz
• EN 50371, 2002, Generic Standard to demonstrate the compliance of low power
electronic and electrical apparatus with the basic restrictions related to human
exposure to electromagnetic fields (10 MHz to 300 GHZ)
• International Commission on Non-Ionizing Radiation Protection (ICNIRP), 1998,
Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and
Electromagnetic fields (up to 300 GHz)
• Official Journal of the European Union (OJEU), 1999, Council Recommendation of
12 July 1999 on the limitation of exposure of the general public to electromagnetic
fields (0 Hz to 300 GHz)
FCC compliance statement (United States)
FCC Class B Part 15
This device complies with Part 15 of the Federal Communications Commission (FCC)
Rules. The FCC ID for this device is BCE-HS300. Operation is subject to the following
two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may
cause undesired operation.
CAUTION: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the manufacturer’s instructions, may
cause interference harmful to radio communications.
There is no guarantee, however, that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio or TV technician for help.
Industry Canada certification
This BlackBerry Universal Headset complies with Industry Canada RSS-210 standard,
under certification number 2386C-HS300.
Operation is subject to the following two conditions: (1) This device may not cause
interference and (2) This device must accept any interference, including interference
that may cause undesired operation of the device. See RSS-GEN 7.1.5. The term “IC:”
before the certification/registration number only signifies that registration was
performed based on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. The term “IC:” before the certification/registration
number does not imply that Industry Canada approved the equipment.
Class B compliance
This BlackBerry Universal Headset complies with the Class B limits for radio noise
emissions as set out in the interference-causing equipment standard entitled “Digital
Apparatus,” ICES-003 of Industry Canada.
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