motorola Z8 Service Manual

Level 1 & 2 Service Manual

MOTORIZR™Z8

6809510A67-O

UMTS 2100, GSM 850/900/1800/1900 MHz

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.

© Motorola, Inc. 20007.
All rights reserved.

Mobile Devices Business,
Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220

1 and 2

Level 1 and 2 Service Manual Contents

Z8 UMTS

6809510A67-O

Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing and Replacing the Battery Door and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Removing and Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing and Replacing the Rear Housing and Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . 17

Removing and Replacing the Expansion PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the GSM/3G-2100 MHz TX Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6809510A67-O June 07, 2007 1

Contents Z8 UMTS

2 June 07, 2007 6809510A67-O

Z8 UMTS
6809510A67-O

Level 1 and 2 Service Manual

1 and 2

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as autho­rized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on a label usually located
under the battery. Use the entire model number when inquiring about the product.
Numbers are also assigned to chassis and kits. Use these numbers when requesting
information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams, and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

• This device may not cause any harmful interference, and

• this device must accept interference received, including interference that may
cause undesired operation

This class B device also complies with all requirements of the Canadian Interfer­ence-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

6809510A67-O June 07, 2007 1

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of Z8 telephones. Refer questions about
this manual to the nearest Customer Service Manager. This manual contains
mechanical service information required for the equipment described and is current
as of the printing date.

Z8 UMTS

Audience

This document aids service personnel in testing and repairing Z8 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.

Scope

This manual provides basic information relating to Z8 telephones, and also to
provide procedures and processes for repairing the units at Level 1 and 2 service
centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.

2 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual

Conventions

Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.

➧

G
E

Warranty Service Policy

The product is sold with the standard 12 month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.

P

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions which may result in
equipment damage.

Warning: Emphasizes information about actions which may result
in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the End key”, you will see “Press

Information from a screen is shown in text as similar as possible to what
displays on the screen. For example, PHONEBOOK.

Information that you need to type is printed in boldface type

P”.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.

Product Support

Customer’s original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product-Service training should be arranged through the local Motorola
Support Center.

6809510A67-O June 07, 2007 3

Parts Replacement

Z8 UMTS

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

Replacement Parts Service Division (RPSD)

Order replacement parts, test equipment, and manuals from RPSD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

Website: http://businessonline.motorola.com

EMEA

Phone:

Website: http://emeaonline.motorola.com

Asia

Phone:

Website: http://asiaonline.motorola.com

[phone]

[phone]

4 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual

Specifications

Table 1. Specifications

Function Specification

Frequency Range EGSM TX: 880 - 915 MHz

Frequency Range DCS TX: 1710 to 1785 MHz

Frequency Range PCS TX: 1850 to 1910 MHz

Frequency Range UMTS TX: 1920 to 1980 MHz

Channel Spacing 200 kHz (GSM, DCS, PCS), 5 MHz UMTS

Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 channels per carrier, 11 UMTS

Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 190 MHz UMTS

Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)

Transmitter Phase Accuracy 5 degrees RMS, 20 Degrees peak

Frequency Error +

Input/Output Impedance 50 ohms (nominal)

Nominal Operating Voltage 3.6 Vdc +

Dimensions (xyz) 107.9 mm, 50.6mm, 15.45mm

Size 77.6 cc

Weight 112 g

Display 16M color TFT, 320 x 240, 2.2”

Battery Life (1030mAh)

Nominal Operating
Temperature Range

2

Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023

RX: 925 – 960 MHz
Frequency (MHz) = 935 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 935 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023

Frequency (MHz) = 1710.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885

RX: 1805.2 to 1879.8 MHz
Frequency (MHz) = 1805.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885

Frequency (MHz) = 1850.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810

RX: 1930 to 1990 MHz
Frequency (MHz) = 1930.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810

1

Frequency (MHz) = UARFCN
UARFCN1 in increments of 25

RX: 2110 to 2170 MHz
Frequency (MHz) = UARFCN1 ÷ 5, where: 10562 < UARFCN1 < 10838
UARFCN1 in increments of 25

0.1ppm

10% (battery)

+4.4 Vdc +10% (external connector)

GSM: Talk time: Up to 215 minutes
GSM: Standby time: Up to 220 to 260 hours
WCDMA Tal k t i me : 5 hours
WCDMA Standby time: 384 hours
WCDMA Video talk time: Up to 300 minutes

-10º C to +55º C

÷ 5, where: 9612 < UARFCN1 < 9888

6809510A67-O June 07, 2007 5

GSM System Functions Specification

Speech Coding Type Regular Pulse excitation / linear predictive coding with long term prediction

Bit Rate 13.0 kbps

RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS

Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receive Sensitivity -102 dBm GSM, -102 dBm DCS / PCS

RX Bit Error Rate < 2%

UMTS System Functions Specification

Speech Coding Type Adaptive Multirate (AMR)

RF Power Output 21 dBm

Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Error Vector Magnitude < 17.5%

PN9 Bit Error Rate (VER) 0.1% @12.2K, -106.7 dBm

ACLR -33 dBm @+

(RPE LPC with LTP)

5 MHz, -43 dBm @+10 MHz

Z8 UMTS

6 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual

Product Overview

Motorola Z8 mobile telephones feature Wideband Code Division Multiple Access
(WCDMA) technology, and global system for mobile communications (GSM) air
interface, The mobile telephone uses a simple icon and graphical-based user
interface (UI) for easier operation, allows short message service (SMS) text
messaging, and includes clock, alarm, datebook, calculator, and caller profiling
personal management tools. The Z8 operates within the GSM 850/900MHz, DCS
1800 MHz, PCS 1900 MHz, and UMTS 2100 MHz bands.

Z8 telephones support HSPDA, GPRS, SMS, and MMS in addition to traditional
circuit switched transport technologies. High Speed Downlink Packet Access
(HSPDA) is a wireless radio broadband data standard adopted by many WCDMA
mobile phone service providers. HSPDA is significantly faster than GPRS,
providing mobile devices with air interface speeds from 384kbps to 3.5Mpbs.
HSPDA, where available, provides substantial increases in mobile data
communications performance and the efficient use of radio spectrum.

HSPDA allows the delivery of advanced mobile services, such as the streaming of
video and music clips, full multimedia messaging, high-speed internet access and
e-mail on the move.

Features

The telephones are made of polycarbonate plastic. The display and speaker, as well
as the transceiver printed circuit board (PCB), microphone, charger and headphone
connectors, and buttons are contained within the thin kicking slider form-factor
housing. The 1030 mAh Lithium Ion (Li Ion) battery provides up to 5 hours of talk
time in UMTS mode with up to 384 hours of standby time
and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder
under the rear housing cover. The telephone features a 240 x 320, 16M QVGA TFT
color display and an internal antenna.

Z8 telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for GSM and UMTS communication. Aside
from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.

Features available include:

• Messaging/WAP: SMS, MMS, EMS, email (POP3/IMAP4/SMTP/SSL), Opera
browser

• OS/Applications: 2-softkey UI version of UIQ 3.1/Symbian 9.2

• Special Features: Media Studio with full Music support and 30fps H.264 video

• Camera: 2MP, 8x digital zoom, Flash

• Video: MPEG4, H.263, H.264

• Audio: MP3, AAC/AAC+/AAC+E, AMR-NB, XMF, WAV / 40 MIDI Levels

• Connectivity: EMU (mini USB), Bluetooth including A2DP, AVACP profiles

• Server based solutions: OMA DM/DS, FOTA, OMA DRM,

• FOTA (Firmware Over The Air)

• Native Media player

• Video capture, playback

• Lower voltage technology that provides increased standby and talk times

• Extended GSM (EGSM) channels

1

. The phone accepts 3V

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

6809510A67-O June 07, 2007 7

Z8 UMTS

• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission

• Supports MP3, AAC, AAC+, AAC+ enhanced, MIDI, AMR-NB, Streaming
3GPP

• High quality playback (RV, H.263, MPEG4)

• 5 hour video capture capable

• Downloadable themes (ringers, images, sounds)

• Text to Speech

• Class 12 GPRS (2U/4D)

• Enhanced Bluetooth

• High Speed synchronization with Desktop with USB 2.0 for faster music and
personal information downloads.

• Large (2.2 inch), high resolution (240x320), (TFT, 262K color display)

• Approximately 80 Mbytes of built-in end user storage expandable to over 4 GB
with removable memory (SD/MMC card)

®

profiles, including stereo headset support.

Simplified Text Entry

Motorola Labs handwriting and predictive text entry. Press a key to generate a
character, and a dynamic dictionary uses this to build and display a set of word or
name options. This feature may not be available on the phone in all languages.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.

User must subscribe to a caller line identification service through their service

➧

provider.

Personal Information Management

The Z8 telephone contains a built in calendar with date book reminders and
phonebook that can be synchronized easily to a computer.

8 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual

Accessary Connector Port

Insert battery charger &

phone accessories.

Primary Camera Lens

Memory Card
Slot

Camera Flash

& Camera On Indicator

Battery Cover

SIM Cover

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The Z8 controls are located on the front and back of the device, and on the keyboard,
as shown in Figures 1 and 2.

Handsfree
Microphone

Navigation Key

Scroll up,

down, left, right

or press centre

to select.

Volume Keys

Video Call Key

Secondary
Camera
Lens

Media Player
Key

Camera Key

Microphone

Bumper Bar

Left Soft Key

Home Key

Call Key

Make &

answer calls.

Figure 1. Telephone Controls and Indicators Locations (Front)

Right Soft Key

Clear/Back Key

End Key

Turn on & off,
hang up, exit
menus.

070258o

6809510A67-O June 07, 2007 9

061418o

Figure 2. Telephone Controls and Indicators Locations (Back)

Figure 3 shows the main Screen display.

Options Open Contacts

Service Provider

10/Jan/2007 12:00am

Call a contact

Send a message

Jan 10, 2007

Ring

Active profile: General

Live Music Info

00:00

Figure 3. Main Screen Display

Status Indicators

Z8 UMTS

065309o

The following status indicators may appear at the top of the display:

1. Signal Strength Indicator – Vertical bars show the strength of the network

connection. Network services, such as calls may not be available when 1 or
0 appears.

2. Network Indicator – Shows when your phone is using a GSM connection

(standard network access), GPRS connection (high speed network access),
3G connection (highest speed network and video calling) or flight mode (no
network connection).

T

f

GSM
3G

U

GPRS

V

Flight mode

HSDPA

3. Roam Indicator – Shows when your phone is seeking or using a network

outside your Home network.

4. Bluetooth Indicator – Shows current Bluetooth status. Indicators may

include:

X

Bluetooth on

(green)

Y

sending

X

Bluetooth

active (blue)

5. Calls Indicator – Shows various call states. Indicators may include:

Z

active voice call

[

active video

call

\

missed call

10 June 07, 2007 6809510A67-O

6. Message Indicator – Shows when you receive an SMS, MMS, email or

voicemail message. Indicators can include:

]

SMS

_

MMS

^

email

a

voicemail

Level 1 and 2 Service Manual

7. Sound Mode Indicator – Shows the current sound mode.

b

silent

c

microphone muted

Menu Navigation

Z8 telephones are equipped with an icon and graphical-based user interface. All of
the phone’s features can be accessed with a 5-way navigation key that allows you
to move easily through menus and select menu items.

Liquid Crystal Display (LCD)

The LCD provides an large color display with user-adjustable brightness settings
for optimum readability in all light conditions. The large 240 x 320 pixel display
provides room for entering text, viewing graphics, tapping icons, and system
prompts.

Whether a phone displays all indicators depends on the programming and services
to which the user subscribes.

➧

d

speakerphone

Battery Information

E

G

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.

Battery Removal

Removing the battery causes the device to immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.

All batteries can cause property damage and/or bodily injury, such as, burns if a
conductive material, such as, jewelry, keys, or beaded chains touch exposed termi­nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

If the battery is removed while receiving a message, the message will be lost.

To ensure proper memory retention, turn the phone OFF before removing the

➧

battery.

6809510A67-O June 07, 2007 11

1 and 2

Tools and Test Equipment Z8 UMTS

Z8 UMTS
6809510A67-O

Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly
and reassembly of Z8 telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola Part Number

RSX4043-A Torque Driver Used to remove and replace screws

-- #0 Cross Point Screwdriver Used to remove cross point screws

1

Description Application

—

—

See Table 5 Rapid Charger

0180386A82

6680388B67

6680388B01 Tweezers, plastic Used during assembly/disassembly

— Digital Multimeter, HP34401A

8102430Z04 GSM / DCS Test SIM Used to enable manual test mode

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at [phone] or
FAX [phone]; Internationally, AAD can be reached by calling [phone] or faxing [phone].

2. Not available from Motorola. To order, contact Hewlett Packard at [phone].

Torque Driver Bit T-5 Plus, Apex 440­6IP Torx Plus or equivalent

Torque Driver Bit T-4 Plus, Apex 440­6IP Torx Plus or equivalent

Antistatic Mat Kit (includes 66-80387A95
antistatic mat, 66-80334B36 ground
cord, and 42-80385A59 wrist band)

Disassembly tool, plastic with flat and
pointed ends (manual opening tool)

2

Used with torque driver

Used with torque driver

Used to charge battery and to power
device

Provides protection from damage to
device caused by electrostatic discharge
(ESD)

Used during assembly/disassembly of
device

Used to measure battery voltage

12 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Disassembly

Battery door

Disassembly

The procedures in this section provide instructions for the disassembly of an Z8
telephone. Tools and equipment used for the phone are listed in Table 1, preceding.

Many of the integrated devices used in this equipment are vulnerable to damage

G
G

Removing and Replacing the Battery Door and Battery

E

from electrostatic discharge (ESD). Ensure adequate static protection is in place
when handling, shipping, and servicing the internal components of this equipment.

Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.

All batteries can cause property damage and/or bodily injury, such as, burns if a
conductive material, such as, jewelry, keys, or beaded chains touch exposed termi­nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

1. Ensure the phone is turned off.

2. Grasp both sides of the battery door firmly and slide it in the direction indicated
in Figure 1. The battery door has been designed to fit very snugly onto the
phone.

Figure 1. Removing the Battery Door

070261o

3. Lift the battery door completely off the phone.

6809510A67-O June 07, 2007 13

Disassembly Z8 UMTS

Battery

4. Lift the end of the battery and remove it completely. See Figure 2.

070262

Figure 2. Removing the Battery

E

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

5. To replace, align the battery with the battery compartment so the contacts on
the battery match the battery contacts in the phone.

6. Insert the battery, contacts side first, into the battery compartment and push
down.

7. Insert the ridge at the bottom of the battery housing into the base of the phone,
then push the cover down and snap it into place.

14 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Disassembly

SIM

Disassembly tool

Removing and Replacing the Subscriber Identity Module (SIM)

1. Remove the battery door and battery as described in the procedures.

2. Slide the SIM cover as indicated in Figure 3 and lift it away from the phone.

Sim cover

Figure 3. Removing the SIM Cover

3. Use the disassembly tool to slide the SIM out of the SIM holder, as shown in

Figure 4. Removing the SIM

070263o

Figure 4.

070264o

4. Carefully lift the SIM from the phone.

5. To replace, insert the SIM into the holder, ensuring the keyed corner of the
SIM faces the top edge of the phone.

6. Place the SIM cover onto the phone and slide into position to lock the SIM cover.

7. Replace the battery and battery door as described in the procedures.

6809510A67-O June 07, 2007 15

Disassembly Z8 UMTS

Memory card

Memory card door

Removing and Replacing the Memory Card

1. Remove the battery door and battery as described in the procedures.

2. Open the memory card cover and slide the memory card inward to unlock it,
then slide the memory card out of the phone.

070282o

Figure 5. Removing the Memory Card

3. To replace, insert the memory card, with the metal contacts side facing down,
all the way into the memory card slot until the card locks into position. A click
is heard when the card is inserted correctly.

16 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Disassembly

Speaker grill

Disassembly tool

Removing and Replacing the Rear Housing and Transceiver Board Assembly

This product contains static-sensitive devices. Use anti-static handling procedures

G

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, and SIM as described in the procedures.

2. Insert the disassembly tool under the speaker grill and release the grill snaps
at the bottom edge at the front of the phone. Avoid damage to the speaker
located under the speaker grill.

Figure 6. Removing the Speaker Grill

3. Carefully lift it away from the phone.

070276o

6809510A67-O June 07, 2007 17

Disassembly Z8 UMTS

Screws

Latch location

Acoustic assembly

4. Use the T5 driver to remove 2 screws under the speaker grill. Set the screws
aside for reuse.

070275o

Figure 7. Removing the Speaker Grill Screws

5. Use the disassembly tool to release the latches on the top and sides of the
acoustic assembly.

070277o

Figure 8. Removing the Acoustic Assembly

18 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Disassembly

Screw location

Screw location

T5 driver

Keypad flex connec

6. Turn the unit over and use the T5 driver to remove the two screws near the
camera lens.

070283o

Figure 9. Removing the Rear Housing Screws

7. Remove the rear housing from the phone.

8. Carefully turn the unit over and use the disassembly tool to release the keypad
flex connector.

070284o

Figure 10. Removing the Keypad Flex Connector

6809510A67-O June 07, 2007 19

Disassembly Z8 UMTS

Dynamic flex connector

Disassembly tool

Tr ansceiver board

Battery
Flex connector

9. Use the disassembly tool to release the display flex connector.

070285o

Figure 11. Removing the Dynamic Flex Connector

10. Turn the phone over, lift the bottom end of the transceiver PC board and use
the disassembly tool to release the battery flex connector.

Figure 12. Removing the Battery Flex Connector

11. Carefully remove the transceiver PC board from the phone.

20 June 07, 2007 6809510A67-O

070286o

Level 1 and 2 Service Manual Disassembly

Tr ansceiver PC board

Flex connector

Antenna connector

Antenna

12. To replace, align the transceiver board next to the rear housing. Connect the
flex connector to the socket on the transceiver PC board. Then carefully flip
the entire PC board over into the rear housing. Ensure that the antenna
connector aligns correctly with the antenna when the transceiver board is
seated in the rear housing. Ensure the transceiver board is properly seated in
the rear housing.

070290o

Figure 13. Replacing the Transceiver Board

13. Replace the transceiver PC board, rear housing, SIM, battery & battery door
as described in the procedures.

6809510A67-O June 07, 2007 21

Disassembly Z8 UMTS

Disassem

Expansion board

Side key switchdomes

Side key switchdomes

bly tool

Removing and Replacing the Expansion PC Board

This product contains static-sensitive devices. Use anti-static handling procedures

G

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery door, battery, SIM & rear housing and transceiver PC
board as described in the procedures.

2. Using the disassembly tool, carefully slide the 2 side key switchdomes out of
their slots on both sides of the rear housing assembly. Avoid damage to the flex
cables.

3. Using the disassembly tool, carefully pry the expansion PC board out of the
rear housing assembly (see Figure 14).

22 June 07, 2007 6809510A67-O

070296o

Figure 14. Removing and Replacing the Small PCB

4. To replace, insert the expansion pc board and board to board connector.

5. Install the two side key switchdomes.

6. Replace the rear housing, SIM, battery & battery door as described in the
procedures.

Level 1 and 2 Service Manual Disassembly

Antenna assembly

Removing and Replacing the GSM/3G-2100 MHz TX Antenna

1. Use the disassembly tool to release the antenna from the rear housing (see
Figure 15).

070291o

Figure 15. Removing the GSM/3G 2100 MHz Antenna

2. To replace, align the antenna assembly to the phone.

3. Carefully press the antenna assembly into position until the antenna assembly
latches snap into position.

6809510A67-O June 07, 2007 23

Subscriber Identity Module (SIM) and Identification Z8 UMTS

Subscriber Identity Module (SIM) and Identification

SIM

A SIM is required to access the existing local GSM network, or remote networks
when traveling (if a roaming agreement has been made with the provider).

The SIM contains:

• All the data necessary to access GSM services.

• The ability to store user information, such as phone numbers.

• All information required by the network provider to provide access to the net­work.

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the
main board is replaced. Personality transfers reproduce the customer's original
personalized details, such as menu and stored memory, such as phone books, or
even just program a unit with basic user information, such as language selection.
Z8 telephones use Motorola Phone Tools synchronization software to effect a
personality transfer.

Identification

Each Motorola GSM device is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.

Mechanical Serial Number (MSN)

The Mechanical Serial Number (MSN) is an individual unit identity number and
remains with the unit throughout the life of the unit.

The MSN can be used to log and track a unit on Motorola's Service Center Database.
The MSN is divided into 4 sections, as shown in Figure 16.

000807a

Figure 16. MSN Label Breakdown

24 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification

International Mobile Station Equipment Identity (IMEI)

The International Mobile station Equipment Identity (IMEI) number is an
individual number unique to the PCB and is stored within the unit's memory.

The IMEI uniquely identifies an individual mobile station and thereby provides a
means for controlling access to GSM networks based on mobile station types or
individual units. The full IMEI structure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC Serial Number Check Digit

NNXXXXXX ZZZZZZ A

Where

TAC Type Allocation Code, formerly known as Type Approval Code

NN Reporting body identifier

XXXXXX Type Identifier

ZZZZZZ Individual unit serial number

A Phase 1 = 0.

Phase 2 = check digit defined as a function of all other IMEI digits

Other label number configurations present are:

• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF
number. (i.e. V100).

• PACKAGE NUMBER: Identifies the equipment type, mode, and language in
which the product is shipped.

6809510A67-O June 07, 2007 25

Troubleshooting Z8 UMTS

Troubleshooting

Manual Test Mode

Motorola Z8 telephones are equipped with a manual test mode capability. This
allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.

To enter the manual test command mode, a GSM / DCS test SIM must be used.

1. Turn the phone OFF.

2. Remove the battery as described in the procedures.

3. Remove the customer’s SIM card from the phone as described in the
procedures.

4. Insert the test SIM into the SIM slot.

5. Replace the battery as described in the procedures.

6. Turn the phone ON.

Troubleshooting Chart

Table 3. : Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or
erratic operation, such as calls frequently
dropping or weak or distorted audio.

defective.

b) Battery connectors open or
misaligned.

c) Transceiver board assembly
defective.

d) keyboard assembly failure. Replace the keyboard assembly. Temporarily

a) Antenna assembly defective. Check to make sure that the antenna pin is

b) Transceiver board assembly
defective.

Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.

Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for the battery
connector replacement. If battery connectors
are not at fault, proceed to c.

Forward to an authorized level 3 service center.

connect a +3.6 Vdc supply to the battery
connectors. Press and hold the PWR button. If
unit turns on and stays on, disconnect the dc
power source and reassemble with the new
keyboard assembly.

properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.

Forward to an authorized level 3 service center.

26 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Troubleshooting

Table 3. : Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

3. Display is erratic, or provides partial or
no display.

4. Incoming call alert transducer audio
distorted or volume is too low.

a) Transceiver board connections
faulty.

c) Transceiver board assembly
defective.

Faulty transceiver board assembly. Replace the transceiver board assembly (refer

Remove rear chassis assembly from unit, check
general condition of flexible printed cable (flex).
If the flex is good, check that the flex connector
is fully pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.

Forward to an authorized level 3 service center.

to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).

6. Receive audio from earpiece speaker is
weak or distorted.

7. Telephone will not recognize or accept
SIM.

8. Vibrator feature not functioning. Transceiver board assembly

9. Internal Charger not working. Faulty charger circuit on transceiver

a) microphone obstructed by user
while holding the phone

b) Microphone defective. Replace the microphone as described in the

c) Transceiver board defective. Forward to an authorized level 3 service center.

a) Connections to or from transceiver
board assembly defective.

b) Antenna assembly defective. Check to make sure the antenna is installed

c) Transceiver board assembly
defective.

a) SIM defective. Check the SIM contacts for dirt. Clean if

b) Transceiver board assembly
defective.

defective.

board assembly.

Verify transmit audio quality. If transmit audio
quality is still weak and microphone is not
obstructed, proceed to b.

procedures. If fault is not cleared, proceed to c.

Gain access to the transceiver board assembly
as described in the procedures. Check flex and
the flex connector to the transceiver board
assembly. If flex connector is at fault, proceed to
d. If connection is not at fault, proceed to b.

correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.

Forward to an authorized level 3 service center.

necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.

Forward to an authorized level 3 service center.

Forward to an authorized level 3 service center.

Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

6809510A67-O June 07, 2007 27

Troubleshooting Z8 UMTS

Table 3. : Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

10. Real Time Clock resetting when
standard battery is removed.

11. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the

Lithium button cell in the display
board may be depleted.

b) Faulty jack socket on transceiver
board assembly.

Refer service to a Level 3 service center for
replacement.

jack socket. If fault not cleared, proceed to b.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures
for flashing and flexing.

28 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Troubleshooting

5

6

7

8

9

10

12

13

26

27

28

29

25

24

21

23

22

20

19

18

17

16

15

14

11

4

2

3

1

30

Exploded View Diagram

Figure 17. Exploded View Diagram

6809510A67-O June 07, 2007 29

v459714

Troubleshooting Z8 UMTS

Exploded View Parts List

Part numbers are only provided as a reference. Contact your local Motorola parts
organization for current part number information.

Table 4. Exploded View Parts List

Item

1 0103582P01 Cover Alert Speaker

2 0303529E05 Screw K15x8.5mm

3 0103597E02 Endo Audio Assy

4 0503578C18 RF grommet 22 0103515P02 Rear housing assembly

5 0103564P01 Alert speaker

6 Front housing assembly

7 0103580P01 Keyboard navigation 25 0503578C10 USB grommet

8 7271449E04 Display assembly

9 1503579B14 VGA camera grommet

10 0103562E01 VGA camera 28 CFHN9089A Battery door

11 0103666E04 Flex slider module

12 0103509P02 Keyboard assembly

13 0103664E02 Flex dynamic 31 1503579B13 Microphone grommet

14 0703577C39 Bridge support assembly

15 0371235E01 Screw M1.2 x1.75mm

16 4203641D10 Grounding clip left

17 4203641D11 Grounding clip right

18 0103535E02 Slider assembly

Part

Number

Description Item Part Number Description

19 0303529E03 Screw M1.4x2.5mm

0103560E01

20

1503608E01

21 0103613P01 Battery assembly flex

23 0103698E02 Expansion PCB assembly

24 0503578C11 Transflash card grommet

26 CFHN9093A SIM Card Bezel

27 SNN5792A Battery

29 0303529E04 Screw M1.6 x 4.5mm

30 0503578C22 Screw cover

MPXL Camera
MPXL Camera grommet

30 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Troubleshooting

Accessories

Table 5. Accessories

Accessory Description Kit Number

Audio and Media

H3 Bluetooth Headset Dark Pearl Grey SYN1507

H500 Bluetooth headset Black Softtouch SYN1374

H500 Bluetooth Headset Hot Pink SYN1525

H500 Bluetooth Headset iPOD Blue SYN1523

H500 Bluetooth Headset iPOD Gold SYN1524

H500 Bluetooth Headset Spa Blue SYN1527

H500 Bluetooth Headset White SYN1526

H500 Gloss Black SYN1375

H500 Nickel Japan SYN1441

H500 Pink SYN1436

Headset Mono One Touch w/ Send-End (EMU) SYN0896

Headset Stereo 3.5mm SYN1302

Bluetooth Stereo Transceiver DC800 SYN1001

RAZR H3 Black SYN1437

RAZR H3 Silver SYN1438

Stereo Headset - EMU SYN1301

H350 BT Headset Black SYN1439

JBL Black On Tour Portable Speaker SYN1451

JBL On Tour Mobile European Kit OnTourMBBLKE

JBL On Tour Mobile portable speaker US Kit OnTourMBBLK

JBL On Tour Mobile speaker PRC kit CH1414A

JBL On Tour Mobile speaker UK kit OnTourMBBLKU

S805 DJ Headset - Bluetooth - Music and Telephony SYN1673

H500 Bluetooth Headset Fire Red SYN1667

H500 Bluetooth Headset Celery SYN1732

H500 Bluetooth Headset Pumpkin SYN1733

H500 Bluetooth Headset Steel Teal SYN1734

H500 Bluetooth Headset Oi SYN1735

H3 Bluetooth Headset Cherry Red SYN1736

H350 Bluetooth Headset Sapphire Blue SYN1738

H350 Bluetooth Headset Silver Sail SYN1764

H350 Bluetooth Headset Dark Pearl Grey SYN1763

H350 Bluetooth Headset Silver Quartz SYN1765

D&G Gold H700 SYN1769

Blue/Black Cingular Only H700 SYN1508

Black H700 (not available in North America) SYN1509

Blue H700 (Verizon only in North America) SYN1618

Bluetooth Module (Stereo Music and Telephony) SYN1447

6809510A67-O June 07, 2007 31

Troubleshooting Z8 UMTS

Table 5. Accessories (Continued)

Accessory Description Kit Number

Bluetooth Stereo Headset & Controller S705 SYN1711

Bluetooth Headset - HS850 (Refresh - Black) SYN1107

Bluetooth Headset - HS850 (Refresh - Blue) SYN1226

Bluetooth Headset (Pearl Dark Gray) - H300 SYN1297

Bluetooth Headset (Pink) - H300 SYN1417

Bluetooth Headset (Pure White) - H300 SYN1416

Bluetooth Headset - H605 SYN1303

Bluetooth Mono Headset, Nickel- H500 SYN1290

Bluetooth Stereo Headset HT820 SYN0948

Bluetooth Headset - H700 (silver) SYN1311

Automotive

Bluetooth Car Kit - Asia/Americas S9642

Bluetooth Car Kit - Euro S9643

Bluetooth Car Kit - HF850 98675H

Bluetooth Car Kit - IHF1000 - Americas/Asia 98676J

Bluetooth Car Kit - IHF1000 - EMEA CFLN1232AB

BT Pro-Install Carkit IHF1000r 98676K

T605 Pro Install Bluetooth Carkit SYN1782A

Bluetooth Car Kit - High Tier, T505 SYN1717

Bluetooth Car Kit - Mid Tier, T305 SYN1716

Data and Enterprise

1GB microSD card & Mot SD adapter SYN1406

128MB microSD card & Mot SD adapter SYN1403

Bluetooth TXTR Keyboard (silver) SYN1391

2GB microSD card & Mot SD adapter SYN1407

SD 128MB card SYN1659

SD 1GB card SYN1584

SD 256MB card SYN1589

SD 2GB card SYN1585

SD 512MB card SYN1583

SD 64MB card SYN1658

SD 4GB SYN1586

256MB microSD card & Mot SD adapter SYN1404

32MB microSD card & Mot SD adapter SYN1401

512MB microSD card & Mot SD adapter SYN1405

64MB microSD card & Mot SD adapter SYN1402

Bluetooth Class 1 USB Adapter PC850 SYN1244

Digital Accessories

Data Cable Mini USB/USB/Serial SKN6371

Mobile Phone Tools Region-specific

32 June 07, 2007 6809510A67-O

Level 1 and 2 Service Manual Troubleshooting

Table 5. Accessories (Continued)

Accessory Description Kit Number

Modules

Reverb (Oakley Stereo Bluetooth Eyewear - BLK) SYN1552

Reverb (Oakley Stereo Bluetooth Eyewear - WHT) SYN1553

REVERB (Oakley Stereo Bluetooth Eyewear Br. Sm.) SYN1554

Bluetooth Helmet Adapter (Mage) - HS830 SYN0996

Oakley RAZRWIRE (Mercury: NA) - H7 98679H

Oakley RAZRWIRE (Pewter/Black: NA) - H7 98677H

Oakley RAZRWIRE (Plantinum/Rootbeer: NA) - H7 98678H

Power and Personalization

Battery BC70 (SC6) Li-Ion 1000 mAh SNN5769

Charger Adapter - Aust/NZ Plug SYN8127

Charger Adapter - Euro Plug SYN7456

Charger Adapter - UK Plug SYN7455

Charger Adapter EMU/EMU (Y-cable) SKN6222

Travel Charger EMU Mid-Rate Switcher - Argentina SPN5192

Travel Charger EMU Mid-Rate Switcher - Australia SPN5193

Travel Charger EMU Mid-Rate Switcher - BRAZIL SPN5187

Travel Charger EMU Mid-Rate Switcher - EURO SPN5189

Travel Charger EMU Mid-Rate Switcher - INDIA SPN5194

Travel Charger EMU Mid-Rate Switcher - MEXICO SPN5186

Travel Charger EMU Mid-Rate Switcher - PRC SPN5188

Travel Charger EMU Mid-Rate Switcher - TWN SPN5216

Travel Charger EMU Mid-Rate Switcher - UK/HK SPN5190

Travel Charger EMU Mid-Rate Switcher - US ENG SPN5185

Travel Charger EMU Rapid Switcher - Argentina SPN5197

Travel Charger EMU Rapid Switcher - BRAZIL SPN5196

Travel Charger EMU Rapid Switcher - HK SPN5199

Travel Charger EMU Rapid Switcher - MEXICO SPN5200

Travel Charger EMU Rapid Switcher - PRC SPN5198

Travel Charger EMU Rapid Switcher - US SPN5202

Travel Charger EMU Rapid TWN SPN5270

Vehicle Power Adapter EMU - VC700 SYN0847

Battery-Only-Charger for SC batteries, HongKong plug SYN1486A

Battery-Only-Charger for SC batteries, PRC plug SYN1492A

Battery-Only-Charger for SC batteries, Taiwan plug SYN1485

Battery-Only-Charger for SC batteries, US/Euro plug SYN1484

BATTERY-ONLY-CHARGER FOR KC/BK BATTERIES US PLG SYN1699A

Battery-Only-Charger, KC (BK) battery, PRC plug SYN1700

P320 desktop BOC (battery-only-charge), platform, EMU SPN5394

6809510A67-O June 07, 2007 33

Troubleshooting Z8 UMTS

Table 5. Accessories (Continued)

Accessory Description Kit Number

P320 desktop BOC, platform, EMU, Chinese label SPN5395

Travel Charger EMU Mid-Rate Switcher - JAPAN SPN5274

Travel Charger EMU Rapid Switcher - Japan SPN5275

34 June 07, 2007 6809510A67-O

1 and 2

Z8

Level 1 and 2 Service Manual Index

6809510A67-O
IndexIndex
Z8 UMTS

A

antenna, removing and replacing 23

B

battery

charge indicator 11
function 11
removing 13

battery housing

removing 13

Bluetooth indicator 10

C

caller ID 8
calls indicator 10
Canadian Interference-Causing Equipment regulations 1
changes

product 1
conventions 3
copyrights

computer software 2

D

disassembly 13

IMEI 25

L

LCD 11
liquid crystal display (LCD) 11

M

manual test mode 26
memory card, removing and replacing 16
message indicator 10
MSN 24

N

names

product 1

network indicator 10

O

operation 9

battery 11
controls, indicators, and I/O connectors 9
LCD 11
menu navigation 11

E

exploded view diagram 29
exploded view parts list 30

F

FCC rules 1
features

caller ID 8

text entry 8

I

identification 24

international mobile station equipment identity 25

mechanical serial number 24

product 1

P

part numbers

accessories 31

parts

exploded view diagram 29
exploded view parts list 30

product

changes 1
identification 1
names 1

product overview 7

features 7

R

rear housing

removing 17
regulatory agency compliance 1
removing

antenna 23

battery 11, 13

battery housing 13

memory card 16

rear housing 17

SIM 15

6809510A67-O June 07, 2007 Index-1

Index Z8 UMTS

transceiver board 17

replacement parts

contact information 4

replacing

antenna 23
battery 13
memory card 16
rear housing 17
SIM 15
transceiver board 17

roam indicator 10

S

serial number

mechanical 24

service manual

about 2
revisions 3
scope 2

service policy 3

customer support 3
out of box failure 3
product support 3

service procedure

ordering replacement parts 4

shut down

upon battery removal 11
signal strength indicator 10
SIM card 24

personality transfer 24

replacing 15
SIM, removing and replacing 15
sound mode indicator 11
specifications 5
status indicators 10
support

customer 3

product 3

V

voicemail message indicator 10

W

warranty service 3

T

text entry 8
tools and test equipment 12
troubleshooting 26

manual test mode 26

Index-2 June 07, 2007 6809510A67-O