motorola Z8 Service Manual
Level 1 & 2 Service Manual
MOTORIZR™Z8
6809510A67-O
UMTS 2100, GSM 850/900/1800/1900 MHz
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.
© Motorola, Inc. 20007.
All rights reserved.
Mobile Devices Business,
Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220
1 and 2
Level 1 and 2 Service Manual Contents
Z8 UMTS
6809510A67-O
Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing and Replacing the Battery Door and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Removing and Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing and Replacing the Rear Housing and Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . 17
Removing and Replacing the Expansion PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replacing the GSM/3G-2100 MHz TX Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6809510A67-O June 07, 2007 1
Contents Z8 UMTS
2 June 07, 2007 6809510A67-O
Z8 UMTS
6809510A67-O
Level 1 and 2 Service Manual
1 and 2
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on a label usually located
under the battery. Use the entire model number when inquiring about the product.
Numbers are also assigned to chassis and kits. Use these numbers when requesting
information or ordering replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams, and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference, and
• this device must accept interference received, including interference that may
cause undesired operation
This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6809510A67-O June 07, 2007 1
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of Z8 telephones. Refer questions about
this manual to the nearest Customer Service Manager. This manual contains
mechanical service information required for the equipment described and is current
as of the printing date.
Z8 UMTS
Audience
This document aids service personnel in testing and repairing Z8 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.
Scope
This manual provides basic information relating to Z8 telephones, and also to
provide procedures and processes for repairing the units at Level 1 and 2 service
centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
2 June 07, 2007 6809510A67-O
Level 1 and 2 Service Manual
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
Warranty Service Policy
The product is sold with the standard 12 month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
P
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the End key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
displays on the screen. For example, PHONEBOOK.
Information that you need to type is printed in boldface type
P”.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.
Product Support
Customer’s original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product-Service training should be arranged through the local Motorola
Support Center.
6809510A67-O June 07, 2007 3
Parts Replacement
Z8 UMTS
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
Replacement Parts Service Division (RPSD)
Order replacement parts, test equipment, and manuals from RPSD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone:
Website: http://emeaonline.motorola.com
Asia
Phone:
Website: http://asiaonline.motorola.com
+49 461 803 1404
+65 648 62995
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Level 1 and 2 Service Manual
Specifications
Table 1. Specifications
Function Specification
Frequency Range EGSM TX: 880 - 915 MHz
Frequency Range DCS TX: 1710 to 1785 MHz
Frequency Range PCS TX: 1850 to 1910 MHz
Frequency Range UMTS TX: 1920 to 1980 MHz
Channel Spacing 200 kHz (GSM, DCS, PCS), 5 MHz UMTS
Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 channels per carrier, 11 UMTS
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 190 MHz UMTS
Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)
Transmitter Phase Accuracy 5 degrees RMS, 20 Degrees peak
Frequency Error +
Input/Output Impedance 50 ohms (nominal)
Nominal Operating Voltage 3.6 Vdc +
Dimensions (xyz) 107.9 mm, 50.6mm, 15.45mm
Size 77.6 cc
Weight 112 g
Display 16M color TFT, 320 x 240, 2.2”
Battery Life (1030mAh)
Nominal Operating
Temperature Range
2
Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023
RX: 925 – 960 MHz
Frequency (MHz) = 935 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 935 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023
Frequency (MHz) = 1710.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885
RX: 1805.2 to 1879.8 MHz
Frequency (MHz) = 1805.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885
Frequency (MHz) = 1850.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810
RX: 1930 to 1990 MHz
Frequency (MHz) = 1930.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810
1
Frequency (MHz) = UARFCN
UARFCN1 in increments of 25
RX: 2110 to 2170 MHz
Frequency (MHz) = UARFCN1 ÷ 5, where: 10562 < UARFCN1 < 10838
UARFCN1 in increments of 25
0.1ppm
10% (battery)
+4.4 Vdc +10% (external connector)
GSM: Talk time: Up to 215 minutes
GSM: Standby time: Up to 220 to 260 hours
WCDMA Tal k t i me : 5 hours
WCDMA Standby time: 384 hours
WCDMA Video talk time: Up to 300 minutes
-10º C to +55º C
÷ 5, where: 9612 < UARFCN1 < 9888
6809510A67-O June 07, 2007 5
GSM System Functions Specification
Speech Coding Type Regular Pulse excitation / linear predictive coding with long term prediction
Bit Rate 13.0 kbps
RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS
Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
Receive Sensitivity -102 dBm GSM, -102 dBm DCS / PCS
RX Bit Error Rate < 2%
UMTS System Functions Specification
Speech Coding Type Adaptive Multirate (AMR)
RF Power Output 21 dBm
Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
Error Vector Magnitude < 17.5%
PN9 Bit Error Rate (VER) 0.1% @12.2K, -106.7 dBm
ACLR -33 dBm @+
(RPE LPC with LTP)
5 MHz, -43 dBm @+10 MHz
Z8 UMTS
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Level 1 and 2 Service Manual
Product Overview
Motorola Z8 mobile telephones feature Wideband Code Division Multiple Access
(WCDMA) technology, and global system for mobile communications (GSM) air
interface, The mobile telephone uses a simple icon and graphical-based user
interface (UI) for easier operation, allows short message service (SMS) text
messaging, and includes clock, alarm, datebook, calculator, and caller profiling
personal management tools. The Z8 operates within the GSM 850/900MHz, DCS
1800 MHz, PCS 1900 MHz, and UMTS 2100 MHz bands.
Z8 telephones support HSPDA, GPRS, SMS, and MMS in addition to traditional
circuit switched transport technologies. High Speed Downlink Packet Access
(HSPDA) is a wireless radio broadband data standard adopted by many WCDMA
mobile phone service providers. HSPDA is significantly faster than GPRS,
providing mobile devices with air interface speeds from 384kbps to 3.5Mpbs.
HSPDA, where available, provides substantial increases in mobile data
communications performance and the efficient use of radio spectrum.
HSPDA allows the delivery of advanced mobile services, such as the streaming of
video and music clips, full multimedia messaging, high-speed internet access and
e-mail on the move.
Features
The telephones are made of polycarbonate plastic. The display and speaker, as well
as the transceiver printed circuit board (PCB), microphone, charger and headphone
connectors, and buttons are contained within the thin kicking slider form-factor
housing. The 1030 mAh Lithium Ion (Li Ion) battery provides up to 5 hours of talk
time in UMTS mode with up to 384 hours of standby time
and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder
under the rear housing cover. The telephone features a 240 x 320, 16M QVGA TFT
color display and an internal antenna.
Z8 telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for GSM and UMTS communication. Aside
from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available include:
• Messaging/WAP: SMS, MMS, EMS, email (POP3/IMAP4/SMTP/SSL), Opera
browser
• OS/Applications: 2-softkey UI version of UIQ 3.1/Symbian 9.2
• Special Features: Media Studio with full Music support and 30fps H.264 video
• Camera: 2MP, 8x digital zoom, Flash
• Video: MPEG4, H.263, H.264
• Audio: MP3, AAC/AAC+/AAC+E, AMR-NB, XMF, WAV / 40 MIDI Levels
• Connectivity: EMU (mini USB), Bluetooth including A2DP, AVACP profiles
• Server based solutions: OMA DM/DS, FOTA, OMA DRM,
• FOTA (Firmware Over The Air)
• Native Media player
• Video capture, playback
• Lower voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels
1
. The phone accepts 3V
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809510A67-O June 07, 2007 7
Z8 UMTS
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission
• Supports MP3, AAC, AAC+, AAC+ enhanced, MIDI, AMR-NB, Streaming
3GPP
• High quality playback (RV, H.263, MPEG4)
• 5 hour video capture capable
• Downloadable themes (ringers, images, sounds)
• Text to Speech
• Class 12 GPRS (2U/4D)
• Enhanced Bluetooth
• High Speed synchronization with Desktop with USB 2.0 for faster music and
personal information downloads.
• Large (2.2 inch), high resolution (240x320), (TFT, 262K color display)
• Approximately 80 Mbytes of built-in end user storage expandable to over 4 GB
with removable memory (SD/MMC card)
®
profiles, including stereo headset support.
Simplified Text Entry
Motorola Labs handwriting and predictive text entry. Press a key to generate a
character, and a dynamic dictionary uses this to build and display a set of word or
name options. This feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
User must subscribe to a caller line identification service through their service
➧
provider.
Personal Information Management
The Z8 telephone contains a built in calendar with date book reminders and
phonebook that can be synchronized easily to a computer.
8 June 07, 2007 6809510A67-O
Level 1 and 2 Service Manual
Accessary Connector Port
Insert battery charger &
phone accessories.
Primary Camera Lens
Memory Card
Slot
Camera Flash
& Camera On Indicator
Battery Cover
SIM Cover
General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The Z8 controls are located on the front and back of the device, and on the keyboard,
as shown in Figures 1 and 2.
Handsfree
Microphone
Navigation Key
Scroll up,
down, left, right
or press centre
to select.
Volume Keys
Video Call Key
Secondary
Camera
Lens
Media Player
Key
Camera Key
Microphone
Bumper Bar
Left Soft Key
Home Key
Call Key
Make &
answer calls.
Figure 1. Telephone Controls and Indicators Locations (Front)
Right Soft Key
Clear/Back Key
End Key
Turn on & off,
hang up, exit
menus.
070258o
6809510A67-O June 07, 2007 9
061418o
Figure 2. Telephone Controls and Indicators Locations (Back)
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