motorola Z6 Service Manual

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Page 1

Level 1 and 2 Service Manual

6809506A96-O

MOTORIZR

Digital Wireless Telephone

GSM 850/900/1800/1900 MHz, EDGE, GPRS

Page 2

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220

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Level 1 and 2 Service Manual Contents

6809506A96-O

Z6 Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Color Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Rear Housing Speaker Cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing the Daughter Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Removing the Front Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Removing the Slider Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing and Replacing the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Removing and Replacing the Keypad Mylar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Introduction Z6

6809506A96-O

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number, is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed-circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference

• This device must accept interference received, including interference that may cause undesired operation

This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Level 1 and 2 Service Manual Introduction

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual

Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing Z6 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Scope

This manual provides basic information relating to Z6 telephones, and also provides procedures and processes for repairing the phones at Level 1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

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Introduction Z6

Conventions

The following special characters and typefaces, are used in this manual to emphasize certain types of information.

G E

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.

Out-of-Box Failure Policy

The standard out-of-box failure criteria applies. Return customer units that fail very early on after the date of sale to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

➧

Note: Emphasizes additional information pertinent to the subject matter.

Caution: Emphasizes information about actions which may result in equipment damage.

Warning: Emphasizes information about actions which may result in personal injury.

Information from a screen is shown in text as similar as possible to what displays on the screen. For example,

MESSAGE

Product Support

Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training is available through the local Motorola Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

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Level 1 and 2 Service Manual Introduction

Replacement Parts Service Division (RPSD)

Order replacement parts, test equipment, and manuals from RPSD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

Website: http://businessonline.motorola.com

EMEA

Phone:

Website: http://emeaonline.motorola.com

Asia

Phone:

Website: http://asiaonline.motorola.com

49 461 803 1404

65 648 62995

6809506A96-O March 13, 2007 7

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Specifications Z6

Specifications

General Function Specification

Frequency Range GSM 850

Frequency Range GSM 900

Frequency Range DCS 1800

Frequency Range PCS 1900

Channel Spacing 200 kHz Channels 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with

Modulation GMSK at BT = 0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz Frequency Stability ± 0.10 ppm of the downlink frequency (Rx) Operating Voltage +3.2V dc to +5.5V dc (battery)

Transmit Current Drain 101-260 mA average talk current drain Stand-by Current drain 5 mA (DRX2), 2 mA (DXR9) typical Temperature Range -10° C to +55° C (+15° F to +130° F) Dimensions, with 780 mAh Li Ion

battery Size (Volume) 69 cc (4.21 in Weight 115.0 grams (4.05 oz), with battery Battery Life, with standard 780 mAh

Li-Ion Battery

Battery Charge Time 4 hours to 90% of 780 mAh capacity Alert volume Max 95 dB @5cm, 0.5 Watts input

824-848 MHz Tx 869-893 MHz Rx

880-915 MHz Tx (with EGSM) 925-960 MHZ Rx

1710-1785 MHz Tx 1805-1880 MHz Rx

1850-1910 MHz Tx 1930-1990 MHz Rx

8 channels per carrier

+4.8V dc to +6.5V dc (external connector)

45.5 mm x 105.4 mm x 15.99 mm (1.79 inches x 4.15 inches x 0.63 inches)

Talk Time 180 to 420 minutes Standby time 200 to 400 hours All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

), with battery

Transmitter Function Specification

RF Power Output 32 dBm nominal GSM 850/900,

Output Impedance 50 ohms nominal Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receiver Function Specification

Receive Sensitivity Better than -103 dBm RX Bit Error Rate (100k bits) Type II < 2%

Speech Coding Function Specification

Speech Coding Type Regular pulse excitation/linear predictive coding with long term

Bit Rate 13.0 kbps Frame Duration 20 ms

29 dBm nominal GSM 1800/1900

prediction (RPE LPC with LTP)

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Level 1 and 2 Service Manual Specifications

Speech Coding Function Specification

Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps

6809506A96-O March 13, 2007 9

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Product Overview Z6

Product Overview

Motorola’s Z6 GSM wireless telephone incorporates a graphics based user interface (UI) for easy operation, allows multimedia message service (MMS) messaging, and includes personal information manager (PIM) functionality.

The Z6 is a quad-band phone that allows roaming within the GSM 850/900/1800/ 1900 MHz bands.

Z6 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies.

Z6 telephones feature the new slider form factor. They feature a 176 x 220 1.9” 262K color TFT display. The bottom part of the phone contains the keypad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 780 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover.

The phone accepts both 3V and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder underneath the battery. The Z6 phones use two antenna styles. One style is a fixed stub type antenna. The other antenna style is an internally mounted antenna.

With the optional mobile Phone Tools software™, inexpensive, direct connection to a computer or handheld device is available through the phone’s USB port and optional data cable accessory. This connection provides the ability for data and fax calls, and synchronizing phonebook entries.

Features

Z6 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

• 2MP camera with 8x zoom and LED flash

• Video capture/playback/streaming w/progressive download

• Large Keys, Dedicated Portal Key

• MMS, WV, EMS, SMS, Wireless Village Instant Messaging

• microSD™ slot for upgradeable memory

• Integrated MP3 player

• Video playback (MPEG4/H.263)

• Push To Talk Over Cellular [PoC]

• World-class talk and standby times

• Loud, clear audio

• Large, color display (176 x 220 pixels, 262K TFT)

• High quality finish

• Bluetooth

• Bluetooth stereo headset compatible

•MP3 ring tones

•Java

• Games (embedded & downloadable)

• PC synchronization via mini USB

• Acoustic reliability with separate speakers for alert and earpiece

™

(class 2 w/A2DP support)

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Level 1 and 2 Service Manual Product Overview

•GPRS Class 10

Speaker Dependent Voice Activation and Voice Note Recording

Voice tags can be used for voice dialing up to 20 phone numbers in the phone book and for creating up to 5 voice shortcuts for menu items. The phone must be “trained” by the voice tag being read into the phone’s memory twice before it is recognized.

You can add voice tags to the phone’s memory using the usual name addition methods (i.e., via the phone book menu structure or with the shortcut editor).

➧

You cannot place or receive calls while adding voice tags to the phone’s memory.

Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone’s memory.

Z6 telephones also include a voice recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.

SIM Application ToolkitTM - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.

Simplified Text Entry

There are three different ways to enter text using the phone keypad:

• iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available on the phone in all languages.

• Tap. Press a key to generate a character.

• Numeric. The keypad produces numeric characters only. For some text areas this is the only method available; for example, phone numbers.

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General Operation Z6

General Operation

Controls, Indicators, and Input / Output (I/O) Connections

The Z6 telephone’s controls are located on the sides of the device and on the keypad. Indicators, in the form of icons, are displayed on the LCD. Z6 phones have an audible alert transducer on the top and I/O connectors, consisting of a headset jack and an accessory port, located on the top and bottom of the phone. See Figure 1.

Charge Indicator Light

Push Bar

Push down to close slider.

Left Soft Key

Music Key

Send Key

Make & answer calls.

Navigation Key

Scroll up, down, left, or right.

Bluetooth Indicator Light

Right Soft Key

Clear/Back Key

Power/End Key

Turn on/off, hang up, exit menus.

Center Key

Open main menu & select menu item

0701101o

Figure 1. Controls, indicators, and I/O

“Soft keys” refer to non-labeled keys that correspond to text options displayed on the screen. The left and right soft keys perform the function shown in the corners of the display. The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen.

The center key opens the initial menu structure, or allows access to a submenu.

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Level 1 and 2 Service Manual General Operation

The Volume Keys, Smart key, Voice command key, and Camera key controls are located on the sides of the Z6 (see Figure 2).

Color Display

Push Bar

Push up to open slider.

Volume Keys

Set ring volume when

slider is closed.

Smart Key *

Select menu items.

Handsfree Speaker

(on back of phone)

* This key functions as the PTT key when push to talk

service is available on your phone.

Camera Lens & High-Intensity LED Camera Light

(on back of phone)

Voice Command Key

Use voice commands to make calls & perform basic phone functions.

Camera Key

Activate camera & take photos.

Mini-USB Port

Insert battery charger & phone accessories.

060951a

Figure 2. Controls, indicators, and I/O (Side Views)

The Z6 wireless phone features a 262K color Thin Film Transistor (TFT) 176 x 220 pixel display.

Display animation makes the phone’s menus move smoothly as the user scrolls up and down.Display

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General Operation Z6

The home screen appears when you turn on the phone.The home screen may look different, depending on the service provider.

Service Provider

Date

10/15/2008

Feature Icons

Left Soft Key

Label

Figure 3. Controls, indicators, and I/O (Side Views)

Figure 4 shows some common icons displayed on the LCD.

210613 9

Options Main Menu

45 7

10:10AM

Clock

Right Soft Key Label

061789o

061790o

Figure 4. Icon Indicators

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

1. Signal Strength Indicator – Vertical bars show the strength of the wireless

network connection. You can’t make or receive calls when roam indicator your home network.

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shows when your phone is seeking or using a network outside

or / shows. The

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Level 1 and 2 Service Manual General Operation

2. EDGE/GPRS Indicator – Shows when your phone is using a high-speed

Enhanced Data for GSM Evolution (EDGE) or General Packet Radio Service (GPRS) network connection. Indicators can include:

= EDGE

connection

= EDGE data

transfer

= EDGE secure

data transfer

= EDGE unsecure data transfer

3. Bluetooth™ Indicator – Shows when your phone is connected with another Bluetooth device.

4. Messaging Presence Indicator – Shows your instant messaging (IM) status. Indicators can include:

= online

= busy

= invisible to IM

= GPRS

connection

= GPRS data

transfer

= GPRS secure

data transfer

= GPRS unsecure data transfer

= offline

= discrete

5. IM Indicator – Shows when you receive a new IM message.

6. Message Indicator – Shows when you receive a new message. Indicators can include:

]

= text or voice

message

7. Location Indicator – Shows your phone’s location information status. Indicators can include:

= location on

= acquiring

location

= location

unknown

8. Profile Indicator – Shows the alert profile setting.

)

= ring only

= vibrate only

= silent

9. Active Line Indicator – Shows X to indicate an active call, or Y to indicate when call forwarding is on. Indicators for dual-line-enabled SIM cards can include:

= line 1 active

= line 1 call

forward on

[

= email

message

= location off

= location fixed

= ring and

vibrate

(

= vibrate then

ring

= line 2 active

= line 2 call

forward on

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General Operation Z6

10. Battery Level Indicator – Vertical bars show the battery charge level. Recharge the battery when your phone shows Low Battery.

Alert Settings

Z6 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time.

Pressing either volume key will mute the alert.

➧

Battery Function

Battery Gauge

The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.

➧

Battery Removal

Removing the battery causes the device to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.

To ensure proper memory retention, turn OFF the phone before removing the battery. Immediately replace the old battery with a fresh battery.

If the battery is removed while receiving a message, the message will be lost.

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1 and 2

Level 1 and 2 Service Manual Tools and Test Equipment

6809506A96-O

Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly and reassembly of Z6 telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Part Number

RSX4043-A Torque Driver Used to remove and replace screws

Description Application

—

See Table 7 Rapid Charger

0180386A82

6680388B67

6680388B01 Tweezers, plastic Used during assembly/disassembly

0-00-00-40841

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

2. Available from AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-Meitner-Straße 9 D-24941, Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50

3. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

Torque Driver Bit T-5, Apex 440-6I Torx or equivalent

Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band)

Disassembly tool, plastic with flat and pointed ends (manual opening tool)

Tweezers, metal Used during assembly/disassembly

Flex connector removal tool Used for Flip and Vibrator Flex removal

Used with torque driver

Used to charge battery and to power device

Provides protection from damage to device caused by electrostatic discharge (ESD)

Used during assembly/disassembly of device

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Page 18

Disassembly Z6

Disassembly

The procedures in this section provide instructions for the disassembly of Z6 telephones. Tools and equipment used for the phone are listed in Table 1, preceding.

Many of the integrated devices used in this equipment are vulnerable to damage

G G

Removing and Replacing the Battery Cover and Battery

from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.

Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.

All batteries can cause property damage and/or bodily injury, such as burns if a conductive material, such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

1. Ensure the phone is turned off.

2. Press in and hold the battery door latch, as shown in Figure 5.

Battery Latch

Figure 5. Removing the Battery Door

Battery Door

060494o

3. Lift the battery cover up and over the battery, and lift it off the phone.

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Page 19

Level 1 and 2 Service Manual Disassembly

4. Lift up the side edge of the battery first, then lift it completely out of the battery compartment. See Figure 6.

Battery

061664o

Figure 6. Removing the battery

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

5. To replace, align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone.

6. Insert the side edge of the battery into the battery compartment, with the contacts facing downward.

7. Insert the opposite edge of the battery into the battery compartment.

8. Lower the battery cover onto the phone, and press down slightly on the cover to engage the battery latch.

Do not use the extended battery cover when using a standard battery. The battery could separate from the contacts in the battery compartment resulting in a loss of power.

6809506A96-O March 13, 2007 19

Page 20

Disassembly Z6

Removing and Replacing the Memory Card

1. Remove the battery cover as described in the procedures.

2. Slide the Trans Flash memory card out of its socket to release as shown in Figure 7.

➧

The battery does not need to be removed to access the memory module.

Memory card

061665o

Figure 7. Removing the Memory Card

3. To replace, slide the memory card into its slot. The memory card can be correctly inserted only one way.

4. Replace the battery cover.

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Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Subscriber Identity Module (SIM)

1. Remove the battery door and battery as described in the procedures.

2. Slide the SIM out of the slot as indicated by the arrow (see Figure 8).

3. Carefully remove the SIM from the phone.

SIM

061666o

Figure 8. Removing the SIM

4. To replace, slide the SIM into the holder, ensuring the notched corner of the SIM aligns with the notch molded into the holder.

5. Replace the battery and battery door as described in the procedures.

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Disassembly Z6

Removing and Replacing the Rear Housing

This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, and SIM as described in the procedures.

In addition to 4 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.

2. Using a Torx driver with a T-5 bit, remove the 6 screws along the sides of the rear housing. Retain the screws for reassembly. See Figure 9.

Housing screws

051855o

Figure 9. Removing the Rear Housing Screws

3. Lift up the rear housing as shown in fig 1 and insert the flat end of the disassembly tool into the opening.

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Level 1 and 2 Service Manual Disassembly

4. Slide the black stick along the housing edge as shown in Fig 9 to disengage the snaps.

Disassembly tool

Rear Housing

061670a

Figure 10. Removing the Rear Housing

5. Pay special attention to the snaps at the bottom near the corners. Snaps must be pushed in to disengage.

Rear Housing

Snaps

061670a

Figure 11. Removing the Rear Housing

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Disassembly Z6

6. When all the snaps are disengaged, carefully lift the rear housing straight up and away from the phone.

7. To replace, carefully align the rear housing to the phone, then press the front and rear housings together until the catches snap into place.

8. Replace the 6 rear housing screws and tighten with a T5 driver to a final torque setting of 16 Ncm (1.5 lbf in). Do not over tighten.

9. Replace the SIM, battery, and battery cover as described in the procedures.

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Level 1 and 2 Service Manual Disassembly

Removing the Rear Housing Speaker Cap

1. Remove the battery cover, battery, SIM and rear housing as described in the procedures.

2. If it is necessary to replace the speaker cap, use the disassembly tool or tweezers to remove the speaker cap from the rear housing.

Speaker cap

070373o

Figure 12. Removing the Speaker Cap

3. Remove any remaining adhesive residue from the rear housing. Discard the speaker cap. Do not reuse.

4. To replace, expose the adhesive surface on the new speaker cap.

5. Press the speaker cap onto the rear housing.

6. Replace the SIM, battery, and battery cover as described in the procedures.

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Disassembly Z6

Removing the Daughter Board Assembly

1. Remove the battery cover, battery, SIM, antenna, rear housing as described in the procedures.

2. Remove the acoustic gasket with the tweezers. Set the gasket aside for reassembly unless damaged (see Figure 13).

Acoustic gasket

Daughter board

061690o

Figure 13. Removing the Acoustic Gasket

3. Insert the disassembly tool under the daughter board and rotate it to unseat the daughter board connector from the transceiver board assembly.

Daughter board

061693o

Figure 14. Removing the Daughter Board Assembly

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Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Transceiver Board Assembly

This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, SIM, antenna, rear housing as described in the procedures.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

2. Carefully slide the end of the disassembly tool under the flex connector and rotate the tool slightly to lift the connector from its socket on the transceiver board. See Figure 15. Pay special attention to the electrical components around the connector. Do not touch any components with the black stick.

HydraFlex connector

061702o

Figure 15. Disconnecting the Flex From the Transceiver Board

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Disassembly Z6

Hydraflex connector

12a

Figure 16. Disconnecting the Hydraflex Connector From the Transceiver Board

3. Carefully slide the end of the disassembly tool under the camera flex connector and rotate the tool slightly to lift the connector from its socket on the transceiver board (see Figure 17).

Camera connector

Figure 17. Removing the Camera Connector

061706o

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

28 March 13, 2007 6809506A96-O

handling.

Page 29

Level 1 and 2 Service Manual Disassembly

4. Carefully lift the EMU connector side of the transceiver board out of the front housing. Lift the PC board out of the phone (see Figure 18).

Tr ansceiver PC board

061708o

Figure 18. Removing the Transceiver PC Board Assembly

5. Carefully use the plastic tweezers to lift the camera assembly and side keys from the phone (see Figure 19).

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

Plastic tweezers

Camera assembly

Figure 19. Removing the Camera Assembly

Volume/Smart keys

Camera key

061709o

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Disassembly Z6

6. To replace, place the camera assembly into the housing. Ensure the external side key switchdomes on both sides of the phone are correctly inserted behind the keys.

7. Insert the transceiver board assembly into the front housing with the display flex and the camera assembly flex connector on top of the transceiver PC board assembly.

Be sure the volume/smart buttons and voice button are correctly positioned in relation to the corresponding switches on the transceiver board. Verify operation of

➧

the buttons after replacing the transceiver board and rear chassis assembly.

8. Insert the camera flex and display flex connectors squarely into their mating connectors on the transceiver board and press gently but firmly until they snap into place.

9. Replace the daughterboard assembly, rear housing, antenna, SIM, battery, and battery cover as described in the procedures.

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Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Keypad

1. Remove battery cover, battery, SIM, antenna, rear housing, daughter board assembly, and transceiver board assembly as described in the procedures.

2. Using the plastic tweezers, lift the keypad assembly, away from the front housing assembly (see Figure 20).

061701o

Figure 20. Removing the Keypad

3. To replace, carefully set the keypad assembly into the front housing assembly. Ensure the volume/smart key keypads will contact the switchdome assembly on the transceiver board when installed.

4. Insert the keypad into the front housing, use the guide pins molded into the front housing to ensure the keypad is placed correctly in the front housing.

5. Replace the transceiver board assembly, daughter board assembly, rear housing assembly, antenna, SIM, battery, and battery cover as described in the procedures.

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Disassembly Z6

Removing and Replacing the Antenna

1. Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, and keypad as described in the procedures.

2. Insert the disassembly tool under the antenna assembly and rotate the disassembly tool to raise the antenna assembly out of the front housing.

Disassembly tool

Antenna assembly

061758o

Figure 21. Removing the Antenna

3. To replace, align the antenna to the front housing.

4. Gently lower the antenna assembly into the front housing until the antenna assembly snaps engage the latches in the front housing.

5. Replace the keypad, transceiver board assembly, keypad, daughter board assembly, rear housing, SIM, battery, and battery cover as described in the procedures.

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Level 1 and 2 Service Manual Disassembly

Removing the Front Housing

1. Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, and the antenna as described in the procedures.

The hydraflex can be easily damaged. Use extreme caution during this next step.

2. Use the disassembly tool to disconnect the front housing snaps from the metal guide.

Disassembly tool

Chassis assembly metal guide

Front housing snap locations

061758o

Figure 22. Removing the Front Housing Snaps

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Disassembly Z6

3. After the snaps are disengaged, lift up the front housing straight upward. Route the hydraflex carefully through the opening in the front housing without damaging the flex.

Front housing

Hydraflex

061760o

Figure 23. Removing the Front Housing

4. To replace, carefully thread the hydraflex through the opening in the front housing.

5. Lower the front housing onto the chassis assembly metal guide.

6. Press down on the front housing to engage the two housing snaps to the chassis metal guide.

7. Replace the keypad, transceiver board assembly, daughter board assembly, rear housing, SIM, battery, and battery cover as described in the procedures.

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Level 1 and 2 Service Manual Disassembly

Removing the Slider Assembly

1. Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, and front housing as described in the procedures.

The hydraflex can be easily damaged. Use extreme caution during this next step.

2. Use the T5 driver to remove the 2 slider screws from the slider assembly.

Slider assembly screw

061769o

Figure 24. Removing the Slider Assembly Screws

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Disassembly Z6

3. Use the disassembly tool to lift only the top end of the slider inner assembly out of the slider outer assembly. Leave the bottom end attached.

Disassembly tool

Slider inner assembly

Figure 25. Removing the Slider Assembly Screws

061770o

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Level 1 and 2 Service Manual Disassembly

4. Rotate the slider inner assembly upward, to expose the keypad flex connector which is still attached to the slider outer assembly.

Keypad flex connector

Slider

“mag” assembly

061771a

Figure 26. Removing the Keypad Flex Connector

5. Use the disassembly tool to unseat the keypad flex connector. Ensure the electrical components around the connector are not damaged.

6. Remove the slider front housing from the slider "mag" assembly.

7. To replace, align the slider front housing to the slider "mag" assembly.

8. Insert the keypad end of the slider front housing to the slider mag assembly.

9. Connect the keypad flex connector to the slider "mag" assembly.

10. Lower the top end of the slider inner assembly onto the slider "mag" assembly.

11. Insert and tighten the 2 T5 slider assembly screws. Tighten screws to 1.1 +/-

0.1 in-lbf. Do not overtighten.

12. Replace the front housing, transceiver board assembly, daughter board assembly, rear housing, SIM, battery, and battery as described in the procedures.

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Disassembly Z6

Removing and Replacing the Display Module

1. Remove the battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, front housing, and slider assembly as described in the procedures.

2. Use the disassembly tool to unlock the zero insertion force (ZIF) connector.

ZIF connector

062091a

Figure 27. Unlocking the Display Module ZIF Connector

3. Use the plastic tweezers to lift up the opposite end of the display module.

4. Carefully remove the display module out of the ZIF connector and away from the slider assembly.

5. To replace, align the display module to the slider assembly.

6. Lower the display module into the slider assembly.

7. Insert the display module connector into the ZIF socket.

8. Use the pointed end of the disassembly tool to close and lock the ZIF connector.

9. Replace the slider assembly, front housing, keypad, transceiver board assembly, daughter board assembly, rear housing, SIM, battery, and battery cover as described in the procedures.

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Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Keypad Mylar

It is mandatory that the following special tools must be used when following this procedure:

Z6 EL Alignment- and Press Tool - part number 0-00-00-40852

Generic Press Fixture - part number 19501980 Available at the AMS Online-shop

62.214.1.200 (for access please contact your local Motorola contact)

The Z6 EL alignment and press tool must be used for this replacement procedure.

070270o

Figure 28. Z6 EL Alignment and Press Tool

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Disassembly Z6

1. Remove the keypad mylar with the plastic tweezers, as shown.

Tw ee ze r s

Mylar

PCB

Figure 29. Removing the Keypad Mylar

2. To replace the keypad mylar, use the Z3 EL Alignment and Press tool.

070271o

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Level 1 and 2 Service Manual Disassembly

3. Peel off the adhesive liner from the bottom side of the keypad mylar. Place the keypad into the fixture. Align the keypad using the fixture alignment pins.

Alignment pin

Figure 30. Keypad Mylar Alignment

070272o

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Disassembly Z6

4. Clean the mylar area on the main PCB, and then place it on top of the keypad mylar using the fixture alignment pins.

PCB (shields facing up)

Figure 31. PCB Alignment

070273o

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Level 1 and 2 Service Manual Disassembly

5. Close the fixture for 15 seconds.

070274o

Figure 32. El Mylar Press Fixture Closed

6. Open the fixture and check the assembly for correct positioning of the mylar on the PCB

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Subscriber Identity Module (SIM) and Identification Z6

Subscriber Identity Module (SIM) and Identification

SIM Card

A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).

The SIM contains:

• All the data necessary to access GSM services.

• The ability to store user information, such as phone numbers.

• All information required by the network provider to provide access to the network.

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's original personalized details, such as menu and stored memory, such as phone books, or even just program a unit with basic user information such as language selection. Z6 telephones use Mobile Phone Tools software to effect a personality transfer.

Identification

Each Motorola GSM device is labeled with a variety of identifying numbers. The following information describes the current identifying labels.

Mechanical Serial Number (MSN)

The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit.

The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 33.

MSN 10 Digits

3 Digits 1 Digit 2 Digits 4 Digits

APC DC DC SNR

Account Product Code

i.e. StarTAC Phone130

Figure 33. MSN Label breakdown

Distribution Center i.e. Easter Inch

Date Code: Year and Month of Shipment

Unit's individual serial number

000807a

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Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification

International Mobile Station Equipment Identity (IMEI)

The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory.

The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC Serial Number Check Digit

NNXXXXXX ZZZZZZ A

Where

TAC Type Allocation Code, formerly known as Type Approval Code

NN Reporting body identifier

XXXXXX Type Identifier

ZZZZZZ Individual unit serial number

A Phase 1 = 0.

Phase 2 = check digit defined as a function of all other IMEI digits

Other label number configurations present are:

• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100).

• PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.

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Troubleshooting Z6

Troubleshooting

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Level 1 and 2 Service Manual Troubleshooting

Troubleshooting Chart

Table 3. Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or erratic operation, such as calls frequently dropping or weak or distorted audio.

3. Display is erratic, or provides partial or no display.

4. Incoming call alert transducer audio distorted or volume is too low.

5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice).

defective.

b) Battery connectors open or misaligned.

c) Transceiver board assembly defective.

a) Antenna assembly defective. Check to make sure that the antenna pin is

b) Transceiver board assembly defective.

a) Transceiver board connections faulty.

b) Flip assembly defective. Temporarily replace the flip assembly with a

c) Transceiver board assembly defective.

a) Faulty alert transducer Replace with a known good alert transducer.

b) Faulty transceiver board assembly. Refer service to authorized Level 3 service

a) Microphone connections to the transceiver board assembly defective.

b) Microphone defective. Gain access to microphone. Disconnect and

c) Transceiver board assembly defective.

Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.

Visually inspect the battery connectors on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery connectors are not at fault, proceed to c.

Refer service to authorized Level 3 service center for replacement.

properly connected to the transceiver board assembly. If connected properly, substitute a known good antenna. If the fault is still present, proceed to b.

Refer service to authorized Level 3 service center for replacement.

Remove rear chassis assembly from unit, check general condition of flexible printed cable (flex). If the flex is good, check that the flex connector is fully pressed down. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b.

known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c.

Refer service to authorized Level 3 service center for replacement.

Verify that the fault has been cleared and reassemble the unit with the new alert transducer. If fault not cleared, proceed to b.

center for replacement.

Gain access to the microphone as described in the procedures. Check connections. If connector is faulty proceed to c; if the connector is not at fault, proceed to b.

substitute a known good microphone. Place a call and verify improvement in transmit signal as heard by called party. If good, reassemble with new microphone. If microphone is not at fault, reinstall original microphone and proceed to c.

Refer service to authorized Level 3 service center for replacement.

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Troubleshooting Z6

Table 3. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

6. Receive audio from earpiece speaker is weak or distor ted.

7. Telephone will not recognize or accept SIM.

8. Phone does not sense when flip is opened or closed (usually indicated by inability to answer incoming calls by opening the flip, or inability to make outgoing calls).

10. Internal Charger not working. Faulty charger circuit on transceiver

11. Real Time Clock resetting when standard battery is removed.

a) Connections to or from transceiver board assembly defective.

b) Slider assembly defective. Temporarily replace the slider assembly with a

c) Antenna assembly defective. Check to make sure the antenna is installed

d) Transceiver board assembly defective.

a) SIM defective. Check the SIM contacts for dirt. Clean if

b) Transceiver board assembly defective.

a) Transceiver board assembly defective.

board assembly.

Lithium button cell in the display board may be depleted.

Gain access to the transceiver board assembly as described in the procedures. Check flex and the flex connector from the slider assembly to the transceiver board assembly. If flex is at fault, replace slider assembly. If flex connector is at fault, proceed to d. If connection is not at fault, proceed to b.

known good assembly. If fault has been cleared, reassemble with the new slider assembly. If fault not cleared, proceed to c.

correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d.

Refer service to authorized Level 3 service center for replacement.

necessary and check if fault has been cleared. If the contacts are clean, insert a known good SIM into the telephone. Power up the unit and confirm that the SIM has been accepted. If the fault no longer exists, replace the defective SIM. If the SIM is not at fault, proceed to b.

Send unit to authorized level 3 service center for transceiver PC board replacement.

Refer service to authorized Level 3 service center for replacement.

Refer service to a Level 3 service center for replacement.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.

Part Numbers

The following information is provided as a reference for the parts associated with Z6 telephones.

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Level 1 and 2 Service Manual Troubleshooting

Exploded View Diagram

Figure 34. Exploded View Diagram (Sheet 1)

061699o

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Troubleshooting Z6

46 46

Figure 35. Exploded View Diagram (Sheet 2)

061734o

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Level 1 and 2 Service Manual Troubleshooting

Parts List

Part numbers are provided only as a reference. Contact your local Motorola parts organization for current part number information.

Table 4. Parts List

Item Motorola Part No. Description

1 0171646D Slide assembly 2 3871530D01 Main keypad 3 8471322D01 Main board assembly 4 4071686D01 EL panel, dome array assembly 5 3287434Y01 Microphone mesh gasket 6 01714220E01 Daughter board assembly 7 0171697D Base back housing assembly 8 3271526D01 Rear side acoustic seal 9 0371117F01 Machined shoulder screws 10 0188392P01 Battery, 750 mAh, SC4 11 0387791L09 Thread forming screws 12 1571524D Battery Cover 13 0171893D Rear Cap Assembly 14 6171490D01 Main glass lens 15 0171696D Slide outer housing assembly 16 3871529D01 Slide keypad assembly 17 0171652D01 Slide keypad flex assembly 18 3271735E01 LED gasket 19 4171200F01 Slide bottom ground spring 20 7271696E01 Display module assembly 21 1171772E01 Earpiece speaker gasket 22 0171651D01 Hydra flex assembly 23 0371235E04 Magnesium forming screws 24 0371064E04 Slide standard head screws 25 5970377C03 Hall effect magnet 26 1171178F01 Hydra flex adhesive 27 0171647D01 Slide inner housing assembly 28 1571527D Top cap housing 29 0171648D Base front housing assembly 30 0171756D02 Daughter flex camera/key assembly 31 3587505Y01 Mic screen 32 3871523D03 Side camera button 33 0171650D01 Antenna spacer assembly 34 3271525D01 Front side acoustic seal 35 3271489D01 Earpiece speaker gasket grill cloth 36 3271488D01 Display dust gasket 37 7571867D01 Flex poron 38 0171417E Slide outer medallion assembly 39 0771222F01 Antenna connector support 40 1571519D01 Antenna spacer housing 41 8571611D01 Main antenna 42 2771496D01 Guide metal chassis assembly 43 4371944D01 Guide metal delrin collar 44 5571586D01 Slider mechanism spring 45 4371826E01 Slide inner bushing 46 4671486D01 Slide rail 47 1571485D01 Slide inner housing 48 4271764E01 Waffle ground clip 49 8471915D01 Daughter board assembly

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Troubleshooting Z6

Table 4. Parts List (Continued)

Item Motorola Part No. Description

50 7571045E01 Camera Gasket 51 7571046E01 Camera connector poron 52 5571518D01 Door latch 53 5071508D03 Polyphonic speaker, 14x20 54 1171109E01 Speaker adhesive 55 1571505D Base back housing 56 5471536C01 Water detect label, 3mm diameter 57 1571495D01 USB door 58 6171503D01 Camera lens 59 4171340E02 Battery door ground spring, right 60 4171340E01 Battery door ground spring, left

To order parts you may use the following link:

https://wissc.motorola.com/wissc_root/main/BrowserOK.html

(Password is Required)

For information on ordering parts please contact EMEA at + 49 461 803 1404.

There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

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1 and 2 Index

Level 1 and 2 Service Manual Index

6809506A96-O

active line indicator 15 alert settings alert style profiles Antenna, removing and replacing

battery

function gauge removing

battery housing

removing battery indicator Bluetooth indicator

call forward indicator 15 Canadian Interference-Causing Equipment regulations changes

product conventions copyrights

computer software

daughter board assembly, removing and replacing 26 disassembly display Display module, removing and replacing

EDGE indicator 15 exploded view diagram exploded view parts list

49 51

FCC rules 4 features

SIM Toolkit

text entry

voice recognition features, product Front Housing, removing and replacing

GPRS indicator 15

home screen 13

identification 44

international mobile station equipment identity mechanical serial number

product IM indicators IMEI in-call indicator Introduction

keypad, removing and replacing 31

location indicator 15

Low Battery message

memory card

removing menu

structure diagram message indicator MSN

names

product

operation

controls, indicators, and I/O operation, general overview, product

parts 48

exploded view diagram

exploded view parts list product

changes

identification

names

6809506A96-O March 13, 2007 Index-1

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Index Z6

profile indicator 15 profiles

rear housing

removing regulatory agency compliance removing

Antenna

battery

battery housing

daughter board assembly

Display module

Front Housing

keypad

memory card

rear housing

SIM

Slider assembly

speaker cap

transceiver board assembly replacement parts

contact information replacing

Antenna

battery

daughter board assembly

Display module

Front Housing

keypad

rear housing

SIM

Slider assembly

speaker cap

transceiver board assembly

16, 18

upon battery removal signal strength indicator SIM Application Toolkit SIM card

SIM, removing and replacing Slider assembly, removing and replacing speaker cap, removing and replacing specifications support

44 personality transfer replacing

customer product

text entry 11

tools and test equipment transceiver board assembly, removing and replacing troubleshooting

user interface diagrams 16

voice recognition 11

warranty service 6

serial number

mechanical

service manual

about revisions scope

service policy

customer support out of box failure product support

service procedure

ordering replacement parts

shut down

Index-2 March 13, 2007 6809506A96-O

Page 55

Page 56