motorola W510 Service Manual

Level 1 & 2 Service Manual

6809509A89-O

W510

Digital Wireless Telephone

W510 GSM 850/900/1800/1900 GPRS/EDGE

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220

Level Service Manual

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Removing and Replacing the Battery Door and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card . . . . . . . . . . . . . . .4-17

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Removing and Replacing the Top Flip Assembly Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Removing and Replacing the CLI Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-25

Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27

Removing and Replacing the Flip Hinge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

HTCMD (Handset Test Command) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38

Exploded View Diagram (Main assembly) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38

Exploded View Parts List (Main assembly) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39

Accessories (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39

March 01, 2007 i

Contents

ii March 01, 2007

Level 1 and 2 Service Manual

Introduction

Product Identification

W510 6809509A89-O

1 and 2

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, fullservice customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The

revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams, and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference, and

• this device must accept interference received, including interference that may cause undesired operation

This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola,

6809509A89-O March 01, 2007 1

Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, pat ents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of W510 telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual contains mechanical service information required for the equipment described and is current as of the printing date.

Audience

This document aids service personnel in testing and repairing W510 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

W510

Scope

This manual provides basic information relating to W510 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including:

• Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.

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Level 1 and 2 Service Manual

Conventions

Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.

➧

G E

Warranty Service Policy

The product is sold with the standard 12 month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

Note: Emphasizes additional information pertinent to the subject matter.

Caution: Emphasizes information about actions which may result in equipment damage.

Warning: Emphasizes information about actions which may result in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the Menu Key”, you will see “Press

Information from a screen is shown in text as similar as possible to what appears in the display. For example, MESSAGE.

Information that you need to type is printed in boldface type

M”.

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center.

6809509A89-O March 01, 2007 3

Parts Replacement

W510

When ordering replacement parts or equipment, include the Motorola part number and description used in this service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023 F AX: 800-622-6210 F AX: 847-576-3023 Website: http://businessonline.motorola.com

EMEA

Phone: +49 461 803 1404 Website: http://emeaonline.motorola.com

Asia

Phone: +65 648 62995 Website: http://asiaonline.motorola.com

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Level 1 and 2 Service Manual

Specifications

General Function Specification

Frequency Range GSM 850 824-848 MHz Tx

Frequency Range GSM 900 880-915 MHz Tx (with EGSM)

Frequency Range DCS 1800 1710-1785 MHz Tx

Frequency Range PCS 1900 1850-1910 MHz Tx

Channel Spacing 200 KHz Channels 174 EGSM, 374 DCS, 299 PCS, 124 GSM 850 carriers with 8 channels per carrier Modulation GMSK at BT=0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45MHz (GSM 850, GSM 900), 95MHz (DCS 1800), 80MHz (PCS 1900) Frequency Stability +/-0.10 ppm of the downlink frequency (Rx) Operating Voltage +3.35Vdc to +4.35Vdc (Battery)

Transmit Current Drain 80-290 mA average talk current drain Standby Current Drain ~3 mA (DRX2), 2 mA (DRX9) typical Te mperature Range -10 degC to +55 degC (+15 deg F to +130 deg F) Dimensions, with 880 mAh Li-Ion battery 45mm x 99mm x 17.5mm

Size (Volume) 70 cc (4.27 in Weight 106 grams (3.74 oz) with battery Battery Life, with standard 880 mAh Li-

Ion Battery

869-893 MHz Rx

925-960 MHz Rx

1805-1880 MHz Rx

1930-1990 MHz Rx

+5.00Vdc max (external connector)

(1.77 inches x 3.90 inches x 0.69 inches)

GSM Voice Call - 215 mins to 450 mins Standby DRX5 = ~500 hrs

All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted at DRX=5.

Talk times are quoted with DTX ON. Battery Charge Time 4 hours to 90% of 880 mAh capacity Alert Volume Max 95dB @ 5cm, 0.5 Watts input

T r ansmitter Functions Specification

RF Power Output 31.8dBm nominal (GSM 850)

Output Impedance 50 ohms nominal Spurious Emissions -36dBm from 0.1 to 1 GHz, -30dBm from 1 to 4 GHz

Receiver Functions Specification

Receive Sensitivity Better than -103dBm Rx Bit Error Rate (100k bits) Type II < 2%

32.0dBm nominal (GSM 900)

29.0dBm nominal (DCS 1800/PCS 1900)

6809509A89-O March 01, 2007 5

Speech Coding Functions Specification

Speech Coding Type Regular pulse excitation/linear predictive coding with long term prediction (RPE LPC

with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps

W510

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Level 1 and 2 Service Manual

Product Overview

Motorola W510 telephones deliver GSM features in a small and lightwe ight package. These Global System for Mobile communications (GSM) General Packet Radio Service (GPRS) Enhanced Data Rates for GSM Evolution (EDGE) & Wireless Application Protocol (WAP)enabled mobile phones incorporate an icon based User Interface (UI) for easier operation, allows Short Message Service (SMS) text messaging, Multi-media Messaging Services (MMS), and includes Personal Information Manager (PIM) functionality. W510 is a tri-band phones that allow roaming within the GSM 850 MHz, GSM 900 MHz, 1800 MHz Digital Cellular System (DCS), and PCS 1900 MHz bands.

W510 telephones have a clam form factor. They feature an externally viewable 96 x 80 65K color STN CLI display for caller identification with date/time, and an internal 176 x 220 262K TFT color display located in the flip. The bottom part of the clam (front housing) contains the keypad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 880 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover and provides up to 450 minutes of talk time and 350 hours of standby time in GSM mode.

The phone accepts 3V Subscriber Identity Module (SIM) cards that fit into the SIM holder under the battery. The phone also incorporates an internal designed antenna. Inexpensive direct connection to a computer or handheld device through USB for data and fax calls, and for synchronizing phonebook entries with Motorola mobile Phone Tools™ software, can be accomplished using the optional data cable and soft modem.

Features

W510 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM/GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, SIMplify maintenance, and provide a wide variety of operational functions.

Other features available in this family of telephones include:

• GSM/GPRS/EDGE 850/900/1800/1900 MHz

• Bluetooth Class 2

• GPRS Class 12

• EDGE Class 12

Physical

• Width 45 mm

•Height 99 mm

• Depth 17.5 mm

• Volume 70 cc

• Weight 106.0 grams

Audio

• AAC

• AAC+

•MP3

• AAC+ Enhanced

6809509A89-O March 01, 2007 7

Video

• MPEG4 Video clip playback

• H.263

•3GP

Display

• Main display 176 x 220 pixel 262k TFT

• CLI display 96 x 80 65k CSTN

Memory

• 15 MB internal memory

• Accepts removable microSD memory up to 2GB modules

Imaging

• Primary camera resolution 1.3 MP

W510

➧

Wireless Access Protocol (WAP) 2.0 Compliancy

In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network.

The W510’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.

Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.

If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.

SIM Toolkit™ - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.

Simplified Text Entry

iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available on the phone in all languages.

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Level 1 and 2 Service Manual

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is c ompared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.

➧

User must subscribe to a caller line identification service through their service provider.

Personal Information Management

The W510 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer.

6809509A89-O March 01, 2007 9

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The W510 controls are located on the front and sides of the device, and on the keyboard, as shown in Figures 1 and 2.

Internal Earpiece

W510

Main Display

Left Soft Key

Go online

Volume Keys

Make & answer calls.

Smart Key

Mic

Figure 1. Telephone Controls, indicators, and I/O Connections

Right Soft Key

Clear Key

Voice Command Key

Turn on & off, hang up, exit menus.

Scroll up, down, left, or right. Press in to select.

Charge up or connect.

061418o

10 March 01, 2007 6809509A89-O

Level 1 and 2 Service Manual

Voice Command Key

Volume Keys

Smart Key

EMU Connector

Figure 2. Telephone Controls and Indicators Locations (Sides)

Indicators, in the form of icons, are displayed on the LCD (see Figure 3).

2. GPRS

1. Signal

Strength/ Airplane Mode

3. Bluetooth

Service Provider 10:15 am

Message Location8.Profile

4. Messaging Presence

Options Main Menu

10 . Battery

Level

9. Active Line

Figure 3. Main Screen Icon Display

061419o

061420o

1. Signal Strength/Airplane Mode Indicator – Vertical bars show the strength of the

network connection. You can’t make or receive calls when the no signal indicator

0 or

airplane mode indicator A shows. The roam indicator (1 or 2) shows when your phone is seeking or using a network outside your home network.

6809509A89-O March 01, 2007 11

2. GPRS Indicator – Shows when your phone is using a high-speed General Packet

Radio Service (GPRS) network connection. Indicators can include:

= GPRS

connection

= GPRS data

transfer

3. Bluetooth Indicator – Shows when your phone is connected to another device in a

Bluetooth connection.

4. Messaging Presence Indicator – Shows your instant messaging (IM) status. Indi-

cators can include:

= online

= busy

= invisible to IM

5. IM Indicator – Shows when you receive a new IM message.

6. Message Indicator – Shows when you receive a new text or voicemail message.

7. Profile Indicator – Shows the profile setting.

)

= normal

= vibrate

= silent

(

= meeting

= GPRS secure

data transfer

= GPRS unsecure data transfer

= offline

= discrete

= airplane

(

= sleeping

= active

)

= car

W510

8. Active Line Indicator – Shows X to indicate an active call, or Y to indicate when

call forwarding is on. Indicators for dual-line-enabled SIM cards can include:

= line 1 active

= line 1 call

forward on

9. Battery Level Indicator – Vertical bars show the battery charge level. Recharge the battery

when your phone shows Low Battery.

= line 2 active

= line 2 call

forward on

Menu Navigation

W510 telephones are equipped with an icon and graphical-based user interface. All of the phone’s features can be accessed with a 5-way navigation key that allows you to move easily through menus and select menu items.

Liquid Crystal Display (LCD)

The LCD provides an large color display with user-adjustable brightness settings for optimum readability in all light conditions. The large 176 x 220 pixel display provides room for entering text, viewing graphics, tapping icons, and system prompts.

Whether a phone displays all indicators depends on the programming and services to which

➧

the user subscribes.

12 March 01, 2007 6809509A89-O

+ 36 hidden pages