Page 1
User Guide
VT1000 Series
Voice Terminal
Important
This guide contains information related to
product warranty, regulatory matters, and
software licenses.
Page 2
License
Safety and Regulatory Information
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT
BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO
PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS
THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND
TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE
PERSONNEL.
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the
equipment by local lightning strikes and other electrical surges.
This product was qualified under test conditions that included the use of the supplied cable between system components. To be in
compliance with regulations, the user must use this cable and install it properly.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all
applicable product safety requirements of the country of use.
Installation of this product must be in accordance with national wiring codes.
To prevent overheating, do not block the ventilation holes on the sides of the Motorola voice terminal.
Wipe the Motorola voice terminal with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or
use forced air to remove dust.
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VT1000 Series Voice Terminal User Guide
License
Important VoIP Service Information
Any services provided through this equipment:
• Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (POTS)
• Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services
Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable
for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising
from or related to the services provided through this equipment.
IMPORTANT: You CANNOT make any calls using this VoIP device if your broadband connection is not functioning properly or if you lose
electrical power.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
• Re-orient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Canadian Compliance
This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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Page 4
License
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B
101 Tournament Drive, Horsham, PA
Each product marketed is identical to the
be expected to be within the variation accepted, due to quantity
device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies
with the standards of 47CFR, Paragraph 15.101 to 15.109.
19044, 1-215-323-1000, declares under sole responsibility
representative unit tested and found to be compliant with the standards
production and testing on a statistical basis as required by 47CFR 2.909
that the product
identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital
. Records maintained continue to reflect the equipment being produced can
. Operation is subject to the following condition: This
Personal Computers, Motorola BCS,
device.
International Declaration of Conformity
We, Motorola, Inc. Broadband Communications Sector
101 Tournament Drive
Horsham, PA, U.S.A.
declare under our sole responsibility that the:
Motorola VT1003, VT1005, VT1003v, and VT1005v voice terminals
to which this declaration relates is in conformity with one or more of the following standards:
EN55022 EN55024 CISPR-22 CISPR-24 ETSI EN300 386
EN60950 EN61000-3-2 EN61000-3-3 IEC 60950
the following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC Directive 93/68/EEC
Copyright © 2005 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation)
without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or
change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA, the Stylized M Logo, and SURFboard are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks of Microsoft Corporation.
Macintosh is a registered trademark of Apple Computer, Inc. Netscape Navigator is a registered trademark of Netscape Communications Corporation. UNIX is a registered trademark of the
Open Group in the United States and other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other
respective owners. © Motorola, Inc. 2005.
product or service names are the property of their
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Contents
Introduction ..............................................................................................................................1
Before You Begin .....................................................................................................................9
Installation ..............................................................................................................................11
Troubleshooting .....................................................................................................................26
Sample Configuration Without A Home Network ............................................................................... 2
Sample Wired Network With Calls Prioritized .................................................................................... 3
Sample Wireless Network With Calls Prioritized ................................................................................ 4
Sample Wired Network Without Calls Prioritized ............................................................................... 5
Sample Wireless Network Without Calls Prioritized ........................................................................... 6
Front Panel ........................................................................................................................................ 7
Rear Panel ......................................................................................................................................... 8
Precautions ...................................................................................................................................... 10
Signing Up for Service ..................................................................................................................... 10
Installation With A Single Computer ................................................................................................ 12
Network Installation With Calls Prioritized ....................................................................................... 14
Network Installation With Calls Not Prioritized .................................................................................16
Connecting a Computer to Display the Configuration Pages ........................................................... 18
Basic Configuration .......................................................................................................................... 19
Advanced Configuration ................................................................................................................... 22
Status ............................................................................................................................................... 24
Help .................................................................................................................................................. 25
Page 6
Frequently-Asked Questions ................................................................................................27
Glossary ..................................................................................................................................30
Software License and Warranty ............................................................................................34
Page 7
VT1000 Series Voice Terminal User Guide
Introduction
A Motorola voice terminal (digital phone adapter) adds Voice over Internet Protocol
(VoIP) connections for one or two telephones to any broadband Internet connection. The
connection can be through either:
• A cable modem high-speed data service from a cable television company
• A digital subscriber line (DSL) service from a telephone company
• Other high-speed Internet connection
The VT1000 Series includes the following models, which collectively are referred to as a
“Motorola voice terminal” in this guide:
VT1003
VT1003v
Provide one telephone line
VT1005
VT1005v
You can use a Motorola voice terminal with almost any:
• Cable modem or DSL modem (broadband modem)
• Microsoft Windows
• Ethernet router or wireless access point
Provide two telephone lines
®
, Macintosh®, or UNIX® computer with a 10Base-T or
10/100Base-T Ethernet adapter
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As shown in tn the illustrations on page 2 to page 6, the Motorola voice terminal can
prioritize calls only if you connect it directly to your broadband modem.
Sample Configuration Without A Home Network
You can connect a Motorola voice terminal to any cable modem or DSL modem.
Because the Motorola voice terminal is directly connected to your broadband modem,
the Motorola voice terminal can prioritize voice calls over data traffic. This helps ensure
high-quality phone service:
Internet
For simplicity, not all cables are shown.
2
Broadband
modem
Motorola voice
terminal
Page 9
VT1000 Series Voice Terminal User Guide
Sample Wired Network With Calls Prioritized
You can connect any Ethernet router to your Motorola voice terminal. Because the
Motorola voice terminal is directly connected to your broadband modem, the Motorola
voice terminal can prioritize voice calls over data traffic. This helps ensure high-quality
phone service:
Internet
Broadband
modem
Motorola voice terminal
Ethernet
router
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Sample Wireless Network With Calls Prioritized
You can connect any wireless router (access point) to your Motorola voice terminal.
Because the Motorola voice terminal is directly connected to your broadband modem,
the Motorola voice terminal can prioritize voice calls over data traffic. This helps ensure
high-quality phone service:
Internet
Broadband
modem
Motorola voice terminal
Wireless
access point
4
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VT1000 Series Voice Terminal User Guide
Sample Wired Network Without Calls Prioritized
You can connect a Motorola voice terminal to any Ethernet router on a network having a
high-speed Internet connection. Because the Motorola voice terminal is not directly
connected to your broadband modem, the Motorola voice terminal cannot prioritize
voice calls over data traffic:
Internet
You may prefer this configuration if you already have a
home network.
You may need to connect a computer to the Motorola
voice terminal rear panel to configure the Motorola
voice terminal. See “Connecting a Computer to
Display the Configuration Pages” on page 18.
Broadband
modem
Router
Motorola voice terminal
Only if
necessary
5
Page 12
You may prefer this configuration if you already have a
wireless LAN.
You may need to connect a computer to the Motorola
voice terminal rear panel to configure the Motorola
voice terminal. See “Connecting a Computer to
Display the Configuration Pages” on page 18.
6
Sample Wireless Network Without Calls Prioritized
You can connect a Motorola voice terminal to any wireless access point on a network
having a high-speed Internet connection. Because the Motorola voice terminal is not
directly connected to your broadband modem, the Motorola voice terminal cannot
prioritize voice calls over data traffic:
Internet
Broadband
modem
Wireless access point
Only if
Motorola voice terminal
necessary
Page 13
VT1000 Series Voice Terminal User Guide
Front Panel
When your Motorola voice terminal is plugged in and operating normally, the POWER
light on the front panel lights solid green.
During start-up and image upgrades, as a Troubleshooting aid, the POWER light blinks:
Blinks Voice Terminal is
Once Performing its initial boot sequence
Two Acquiring its network address
Three Downloading its configuration profile from your VoIP provider
Four Registering with your VoIP provider server
Continuous
Fast
Caution!
Downloading an image upgrade initiated by your VoIP provider
Never unplug your Motorola voice terminal while its light is blinking
continuously. Instead, allow the image upgrade to finish. If you unplug the
Motorola voice terminal during an image upgrade, it may become inoperable.
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Rear Panel
The rear panel provides the following connectors:
Item Type Connects To
LINE 2 RJ-11 Telephone line two (on the VT1005 or VT1005v only)
LINE 1 RJ-11 Telephone line one
Your Motorola voice terminal may appear slightly
different than in the illustrations in this guide. Some
models do not have every connector illustrated.
8
POWER 12 V An adapter that you plug into an AC power outlet
WAN RJ-45 Ethernet connector to your broadband modem, router, switch, or hub.
(“WAN” means “wide area network”)
PC RJ-45 Ethernet connector to a computer
The WAN and PC connectors each have two adjacent lights:
• The green light is on when the Ethernet connection is available. It blinks during data
transfer over the port.
• The yellow light is on if there is a 100Base-T link and off for a 10Base-T link.
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VT1000 Series Voice Terminal User Guide
Before You Begin
Before you begin the installation, check that you received the following items with your
Motorola voice terminal:
Item Description
AC adapter
and line cord
Ethernet
cable
You also need:
• DSL, cable modem, broadband gateway, or other high-speed Internet connection
• One or two touch-tone telephones
You may need an additional 10/100Base-T category 3 or better straight-through
cable with RJ-45 terminators.
Connects the Motorola voice terminal to an AC
electrical outlet
Connects the WAN port on the Motorola voice terminal
to a broadband modem (cable or DSL), router,
wireless access point
Connects the LAN port on the Motorola voice terminal to
a computer, router, or wireless access point
or
Ethernet
9
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10
Precautions
Caution!
Contact your VoIP provider before connecting your Motorola voice terminal to
your existing telephone wiring. Connect each LINE port to a telephone only;
never to a traditional telephone service.
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
To prevent overheating the Motorola voice terminal, do not block the ventilation holes on
its sides.
Do not open the Motorola voice terminal. Refer all service to your VoIP provider.
Wipe the Motorola voice terminal with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
Signing Up for Service
To activate voice service, you need to provide the MAC address printed on the bar code label
marked MTA MAC ID on the bottom of the Motorola voice terminal to your VoIP provider.
If you have a DSL modem, you need to obtain the Service Name, User Name, and
Password from your DSL provider.
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VT1000 Series Voice Terminal User Guide
Installation
Depending on whether you have a single computer or a home network with multiple
computers and a router or wireless access point, perform one of:
• Installation With A Single Computer
• Network Installation With Calls Prioritized
• Network Installation With Calls Not Prioritized
Caution!
To phone
To AC power
To computer
or router
To modem or router
Contact your VoIP provider before connecting your Motorola voice terminal to
existing phone wiring. Connect each LINE port to a telephone only; never to a
traditional telephone service.
Be sure the LINE connectors are neither connected together nor connected to
wall jacks on the same network.
11
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12
Motorola voice
LINE 1
Phone
Broadband
Modem
Ethernet port
WAN
terminal
PC
Computer
Ethernet port
Installation With A Single Computer
To connect your Motorola voice terminal as shown in “Sample Configuration Without A
Home Network” on page 2:
1 Be sure the Motorola voice terminal is unplugged. Be sure power is off to your
broadband modem (cable or DSL) and computer.
2 Connect one end of an Ethernet cable (RJ-45) to the Ethernet connector on your
broadband modem. Connect the other end of this Ethernet cable to the WAN
connector on the Motorola voice terminal.
3 Connect one end of another Ethernet cable to the PC connector on the Motorola
voice terminal. Connect the other end of this Ethernet cable to the Ethernet
connector on the computer.
4
Connect a telephone to the
or VT1005v only, you can connect a second telephone to the LINE 2 connector.
5 Power on the broadband modem, following the instructions provided with your
modem. Wait about two minutes for it to start up.
6 Plug the AC power adapter to the POWER connector on your Motorola voice
terminal and the electrical outlet. This turns your Motorola voice terminal on. You do
not need to unplug it when not in use.
Wait about two minutes for the Motorola voice terminal to start up. The POWER light
blinks as described in “Front Panel” on page 7.
LINE 1
connector using a phone wire (RJ-11). For a VT1005
Page 19
VT1000 Series Voice Terminal User Guide
7
After the POWER light on your Motorola voice terminal turns on solid green, power
up your computer. If your broadband Internet service does not work as it did before
you installed your Motorola voice terminal, please refer to “Troubleshooting” on
page 26.
If you have a cable modem, skip to step 9.
8 If you have a DSL modem, enable PPPoE on your Motorola voice terminal as
described in “Basic Configuration” on page 19.
9 Pick up your telephone hand set and listen for a dial tone. If you hear a dial tone,
you can now call anyone as you would with any telephone.
If you have any problems, please refer to “Troubleshooting” on page 26 or call your
VoIP provider.
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Phone
Broadband
Modem
WAN
Motorola
voice
terminal
PCLINE 1
Router or
wireless
access point
Ethernet or wireless
Network Installation With Calls Prioritized
To connect your Motorola voice terminal directly to your broadband router, as shown on
page 3 or page 4:
1 Be sure your Motorola voice terminal is unplugged. Be sure power is off to your
broadband modem (cable or DSL) and router.
2 Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on
your broadband modem. Follow the instructions provided with the modem. Connect
the other end of this Ethernet cable to the WAN connector on your Motorola voice
terminal.
3 Connect a telephone to your LINE 1 connector using a phone wire (RJ-11). For a
VT1005 or VT1005v only, you can connect a second telephone to the
4 Connect your router or wireless access point, following the instructions provided
with the router or access point.
5 Power on your broadband modem, following the instructions provided with the
modem. Wait about two minutes for it to start up.
LINE 2
connector.
Computer Computer
14
Computer
6 Plug the AC power adapter to the POWER connector on your Motorola voice
terminal and the electrical outlet. This turns your Motorola voice terminal on. You do
not need to unplug it when not in use.
Wait about two minutes for the Motorola voice terminal to start up. The POWER light
blinks as described in “Front Panel” on page 7.
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VT1000 Series Voice Terminal User Guide
After the POWER light on your Motorola voice terminal turns on solid green, pick up
7
the telephone hand set and listen for a dial tone
• If you hear a dial tone, you can now call anyone as you normally would on any
telephone.
• If you do not hear a dial tone, check that all connections described in this
procedure are correct. If you still do not hear a dial tone, you may need to
connect a computer to your Motorola voice terminal and perform Basic
Configuration (see page 19). If after performing Basic Configuration, you still do
not hear a dial tone, see “Troubleshooting” on page 26 or call your
VoIP provider.
8 Power on your router or wireless access point. Wait about two minutes for it to
start up.
9 Configure your home network, following the instructions provided with the router or
access point.
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16
Computer
LINE 1
Phone
Broadband
Modem
Router or
wireless
access point
WAN
Motorola
voice
terminal
PC
Computer
(only if
necessary)
See “Connecting a
Computer to Display the
Configuration Pages”
Computer
Ethernet port
Network Installation With Calls Not Prioritized
If you already have a home network, you can connect your Motorola voice terminal to
your router or wireless access point, as shown on page 5 or page 6:
1 Be sure your Motorola voice terminal is unplugged. Be sure power is off to your
broadband modem (cable or DSL) and router.
2 If necessary, connect your router or wireless access point to your modem, following
the instructions provided with the router or access point.
3 Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on
your router or wireless access point. Follow the instructions provided with the
device. Connect the other end of this Ethernet cable to the WA N connector on your
Motorola voice terminal.
4 Connect a telephone to your LINE 1 connector using a phone wire (RJ-11). For a
VT1005 or VT1005v only, you can connect a second telephone to the
5 Power on your broadband modem, following the instructions provided with the
modem. Wait about two minutes for it to start up.
6 Power on your router, following the instructions provided with the router. Wait about
two minutes for it to start up.
7 Plug the AC power adapter to the POWER connector on your Motorola voice
terminal and the electrical outlet. This turns your Motorola voice terminal on. You do
not need to unplug it when not in use.
LINE 2
connector.
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VT1000 Series Voice Terminal User Guide
Wait about two minutes for the Motorola voice terminal to start up. The POWER light
blinks as described in “Front Panel” on page 7.
8 After the POWER light on your Motorola voice terminal turns on solid green, pick up
the telephone hand set and listen for a dial tone
• If you hear a dial tone, you can now call anyone as you normally would on any
telephone.
• If you do not hear a dial tone, check that all connections described in this
procedure are correct. If you still do not hear a dial tone, you may need to
connect a computer to your Motorola voice terminal and perform Basic
Configuration (see page 19). If after performing Basic Configuration, you still do
not hear a dial tone, see “Troubleshooting” on page 26 or call your VoIP
provider.
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18
Connecting a Computer to Display the Configuration Pages
For a Network Installation With Calls Not Prioritized only, you need to connect a
computer with DHCP enabled to the Motorola voice terminal to display the configuration
pages. For information about enabling DHCP, refer to your operating system
documentation.
If you performed an Installation With A Single Computer or a Network Installation With
Calls Prioritized, a computer is already connected to the Motorola voice terminal.
To connect a computer to the back of the Motorola voice terminal:
1 Connect one end of an Ethernet cable to the PC connector on the Motorola voice
terminal.
2 Connect the other end of the Ethernet cable to the Ethernet connector on a
computer.
3 Power up the computer.
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VT1000 Series Voice Terminal User Guide
Basic Configuration
To perform basic configuration:
1 On a computer connected to the voice terminal PC port or a router, start a Web
browser such as Microsoft® Internet Explorer or Netscape Navigator®.
2 In the Address or Location field, type http://192.168.102.1 and press ENTER to
display the Status page, which displays the Motorola voice terminal settings.
3 Click Basic Configuration to display the Basic Configuration window. Its fields are:
Obtain IP
Address
Dynamically
Specify Static
IP Address
Enable PPPoE If you have a DSL modem and no router, enable PPPoE and type the
This setting is enabled by default. If either of the following is true, no
configuration on this page is required:
•
If you have a cable modem with no router and your cable provider
assigns IP addresses dynamically, the Motorola voice terminal
obtains its IP address dynamically from your cable provider.
• If you have a router with DHCP enabled, the Motorola voice
terminal obtains its IP address dynamically from your router.
If your broadband provider requires a static IP address, enable
Specify Static IP Address. Type the Static IP Address and IP
addresses for the Subnet Mask, Default Gateway they provide.
Service Name, User Name, and Password provided by your
DSL provider.
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20
Specify DNS
Servers
Enables you to specify Domain Name System (DNS) servers, if
necessary:
•
If Obtain IP Address Dynamically or Enable PPPoE are selected,
Specify DNS Servers is off by default. If required by your broadband
provider only, select
IP addresses provided by your broadband provider.
• If Specify Static IP Address is selected, Specify DNS Servers is
selected by default. Because no DNS server is automatically
assigned, you need to type the DNS server IP addresses
provided by your broadband provider.
Specify DNS Servers
and type the DNS server
4 Verify that all fields are correctly filled in and click Save Changes. The message
This will require a reboot of the unit. Are you sure?
is displayed.
5 Click OK. Wait about one minute. You cannot display the configuration pages while
the Motorola voice terminal starts up. After the Motorola voice terminal restarts, click
the Web browser Refresh button to display the configuration pages.
6 Pick up the telephone hand set and listen for a dial tone. If you hear a dial tone, you
can now place a phone call as you would with any telephone.
Page 27
VT1000 Series Voice Terminal User Guide
If you cannot a hear a dial tone, try the following:
• Check that all cabling is correctly connected as described in “Installation” on
page 11.
• Repeat this Basic Configuration procedure. Be sure you enter the correct
information for your service.
• Refer to “Troubleshooting” on page 26.
• Contact your VoIP provider.
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22
Advanced Configuration
Do not change these settings unless you have the necessary expertise and the need to
do so.
Field or Button Description
Enable DHCP/NAT
on LAN Port
Virtual Servers Configures logical data ports for applications requiring multiple data
If this is enabled, the Motorola voice terminal automatically distributes
an IP address to a computer connected to its PC port. It is enabled by
default.
ports. Because NAT assumes that data sent through one port will
return to the same port, you may need to configure virtual servers to
run certain applications:
•
IP is the IP address of the computer connected to the Motorola
voice terminal
• Port sets the port to open. The ports assigned to Motorola voice
terminal voice functions are displayed. If you forward any of
these ports, you may disrupt your voice service. The ports shown
in the illustration are examples only.
•
Transport sets the protocol — Disabled, TCP, IP, or UDP.
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VT1000 Series Voice Terminal User Guide
Field or Button Description
Enable DMZ Select Enable DMZ to enable the computer having the DMZ Host
Address to be the de-militarized zone (DMZ). Use this setting with
extreme caution because a DMZ host can be accessed by any
computer on the Internet and is completely open to Internet hackers.
DMZ Host Address Type the last octet of the IP address of the device you want to
designate as the DMZ host.
Host Name Type the host
MAC Address
Override
Restore MAC
Address
Save Changes After verifying that all fields are correctly filled in, click to save your
If your broadband provider associates a particular service to a specific
device, such as your computer, type its MAC address here to use
instead of the Motorola voice terminal MAC address.
By default, the MAC address printed on the Motorola voice terminal is
displayed in this field.
If you type a value in the MAC Address Override field, click to use the
actual Motorola voice terminal MAC address instead.
changes. The message
the unit. Are you sure?
Reboot Click to restart the Motorola voice terminal. Rebooting takes about
one minute.
name, if required by your broadband provider.
This will require a reboot of
is displayed. Click OK.
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Status
The Status window displays the Motorola voice terminal configuration.
Field Description
24
WAN IP Address
Assignment
IP Address
Subnet Mask
Default Gateway
DNS Servers Displays the DNS servers assigned to your computer.
DHCP Server/NAT Displays whether Enable DHCP/NAT on LAN Port is enabled on the
Displays the method chosen on the Basic Configuration page —
Dynamic, Static, or PPPoE.
These fields display the Motorola voice terminal IP address, subnet
mask, and default gateway IP address:
• For a cable modem with no router where the cable provider
assigns IP addresses dynamically, these are obtained
dynamically from the cable provider.
• For static assignment, these are defined on the Basic
Configuration page
Advanced Configuration page.
.
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VT1000 Series Voice Terminal User Guide
Field Description
WAN MAC Address Displays the Motorola voice terminal MAC address. By default, it
displays the MAC address written to read-only memory (ROM) at the
factory and printed in the MTA MAC ID field on the bottom of the unit.
If you use the MAC Address Override field on the Advanced
Configuration page, the MAC address you typed there is displayed in
this field.
User Phone
Number
Displays the telephone number(s) assigned by your VoIP provider.
Help
The Help window displays:
• Software, boot ROM, hardware, and VoIP provider configuration file versions
• Brief descriptions of the Motorola voice terminal configuration pages
25
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License
Troubleshooting
If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider. To establish
network connectivity, it is helpful to follow the correct sequence. Be sure you complete the steps in the order specified in “Installation” on page 11.
Problem Possible Solutions
Green POWER light is off Check that the AC power adapter is properly plugged into the electrical outlet and the Motorola voice terminal.
Check that the electrical outlet is working.
Cannot send or receive data
or calls; no dial tone
26
Check whether the telephone line cord is connected to the Motorola voice terminal.
Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you
used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.
Check the lights on the modem front panel. For example, on the Motorola SURFBoard
top to bottom that is off indicates the error. For information, see your broadband modem user guide.
Check the POWER light on the Front Panel.
®
cable modem, the first light from
Page 33
VT1000 Series Voice Terminal User Guide
Frequently-Asked Questions
If you do not understand a term or acronym, please check the “Glossary” on page 30.
Q Where can I find more technical information?
A For technical support, contact your VoIP provider.
For more information about your Motorola voice terminal, other Motorola consumer broadband products, education, and support, visit
http://broadband.motorola.com/consumers/.
Q What does the Motorola voice terminal do?
A Your Motorola voice terminal is part standalone media terminal adapter (S-MTA) and part home broadband router:
• As an S-MTA, it converts analog voice signals to and from a standard telephone to digital data that can be transmissed through a
broadband connection across the Internet. It provides an alternate means to make voice calls.
• As a home broadband router, it provides basic routing to enable simultaneous voice and data communication.
Q Will the Motorola voice terminal work with my cable modem?
A Yes. The Motorola voice terminal supports Dynamic Host Control Protocol (DHCP), which is specified for DOCSIS
Q Will the Motorola voice terminal work with my DSL modem?
A Yes. The Motorola voice terminal supports PPPoE, which is used by most DSL providers.
Q Can I operate a virtual private network (VPN) application behind the Motorola voice terminal?
A Yes. The Motorola voice terminal supports IPSEC and PPTP, the most common VPN protocols.
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cable modems.
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Q Can I play on-line games through my Motorola voice terminal?
A By default, the Motorola voice terminal blocks all unsolicited messages to your computer or home network as a standard security measure.
However, for online games that require some unsolicited messages to be transmitted through the Motorola voice terminal, you can specify
ports and IP addresses on which to allow unsolicited messages. The Motorola voice terminal enables you to set up virtual servers or a DMZ.
Q How do I configure my Motorola voice terminal?
A Most users who perform the appropriate Installation procedure can send and receive calls with no additional configuration! If configuration is
required, there is a graphical user interface (GUI). For information about getting started, see “Basic Configuration” on page 19. You may need
to connect a computer as described in “Connecting a Computer to Display the Configuration Pages” on page 18. Alternately, you can
configure your computer statically to 192.169.102.xxx (xxx is from 2 to 254), subnet 255.255.255.0, and default gateway 192.168.102.1.
Q Do I need a router to benefit from the Motorola voice terminal and simultaneously surf the Internet?
A You can use the Motorola voice terminal with or without a home router or wireless access point. It provides the routing functions necessary for
general Internet use, like Network Address Port Translation (NAPT), virtual servers, DMZ, and stealth mode operation.
Q When is a separate router recommended?
A The Motorola voice terminal supports most routing functionality you are likely to need. If you want a firewall, RIP, parental control, port
triggers, or advanced ALGs such as RSVP, POP3, SNMP, or streaming media, purchase a separate router, such as the Motorola BR700
or WR850G.
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Is any Quality of Service (QoS) implemented on the Motorola voice terminal?
Q
A Although voice service over the Internet is typically best-effort, the Motorola voice terminal provides upstream voice prioritization to ensure
that upstream voice data has priority over other Web data. This ensures good voice quality even during heavy upstream data transfers such
as e-mail synchronization or file sharing.
Q What codecs and voice protocols does the Motorola voice terminal support?
A The Motorola voice terminal supports:
• Many popular coder/decoders (codecs) including G.711 (a-law and µ-law), G.726(16, 24, 32, and 40 kbps), G.729A/B, G.729E, G.728,
G.723, and others. The configuration of supported codecs depends on your VoIP provider's system.
• Session Initiation Protocol (SIP) per RFC 3261, Real Time Protocol (RTP) per RFC 1889, and Out of Band Dual Tone Multi Frequency
(OOB DTMF) per RFC 2833.
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Glossary
broadband High-speed telecommunication over a wide range of frequencies, typically 256 Kbps or faster. Broadband enables more information to
be transmitted in less time. The most common broadband service types available to home and small-office users are cable modem or
DSL. Both cable modem and DSL are much faster than a traditional dial-up Internet connection.
broadband
provider
cable modem A device enabling a broadband connection to the Internet over cable television lines. It requires a subscription for high-speed data
coaxial cable
(coax)
DOCSIS
DMZ A “de-militarized zone” is a host that can be accessed by any computer on the Internet. You can use a DMZ to prevent direct access by
DSL A digital subscriber line enables a broadband connection to the Internet over traditional telephone lines that support DSL. You need a
If you have a cable modem, the cable company from which you subscribe to high-speed data service.
If you have a DSL modem, the company from which you subscribe to DSL service.
service from your local cable provider.
A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to
carry cable television signals. The shield minimizes electrical and radio frequency interference.
The Data-Over-Cable Service Interface Specification defines interface standards for cable modems, gateways, and supporting
equipment to deliver data between an HFC network and computer systems or television sets. Euro-DOCSIS is DOCSIS adapted for
use in Europe.
outside users to private data. (The term comes from the geographic buffers located between some conflicting countries such as North
and South Korea.) The DMZ host cannot initiate a session back to the private LAN. Internet users can access only the DMZ host. You
can use a DMZ to set up a Web server or for gaming without exposing confidential data.
subscription for DSL service from your local telephone company.
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DNS The Domain Name System is the Internet system for converting domain names to IP addresses. A DNS server contains a table
matching domain names such as Internetname.com to IP addresses such as 192.169.9.1. When you access the Web, a DNS server
translates the URL displayed on the browser to the destination website IP address. The DNS lookup table is a distributed Internet
database; no one DNS server lists all domain name to IP address matches.
download To copy a file from one computer to another. You can use the Internet to download files from a server to your home computer.
downstream In a cable data or DSL network, downstream describes the direction of data received by your computer from the Internet.
DHCP
Ethernet The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T.
host A host is any computer or similar device supporting end-user applications or services with full two-way network access. Each host has
IP address An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route
IPSec The Internet Protocol Security protocols are authentication and encryption standards for secure data exchange over the Internet.
MAC address The Media Access Control address uniquely identifies each device that can be connected to an Ethernet network. It is permanently
MHz Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz means one million cycles per second.
A Dynamic Host Configuration Protocol server dynamically assigns IP addresses to client hosts on an IP network. DHCP eliminates
the need to manually assign static IP addresses by “leasing” an IP address and subnet mask to each client. It enables the automatic
reuse of unused IP addresses.
10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet
(100Base-T) provides transmission speeds up to 100 Mbps.
a unique host number that combined with the network number forms its IP address.
messages based on the destination IP address. Your broadband provider assigns your cable modem an IP address to provide a
continuous Internet connection.
written to read-only memory (ROM) at the factory and printed on your Motorola voice terminal.
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NAT Network Address Translation is a standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP
addresses for external traffic.
NAPT
OOB DTMF
port On a computer or other electronic device, a port is a socket or plug used to physically connect it to the network or to other devices.
PPPoE Point-to-Point Protocol over Ethernet is a specification for connecting to the Internet with DSL modems.
PPTP Point-to-Point Tunneling Protocol encapsulates other protocols. It is a new technology to create VPNs developed jointly by several
RTP
RJ-11 The most common type of connector for household or office phones.
RJ-45 The most common type of connector for Ethernet networks.
router On IP networks, a device connecting at least two networks, which may or may not be similar. A router filters data based on the IP
SIP Session Initiation Protocol for voice traffic
S-MTA A standalone media terminal adapter converts analog voice signals to and from a standard telephone to digital data that can be
TCP/IP Transmission Control Protocol/Internet Protocol is a set of protocols that provides rules for communication between networks.
upstream In a cable data or DSL network, upstream describes the direction of data sent from your computer to the Internet.
Network Address Port Translation is the most common form of translation between public and private IP addresses.
Out of Band Dual Tone Multi Frequency protocol for voice traffic
n TCP/IP, a port is a number from 0 to 65536 used logically by a client program to specify a server program. Ports 0 to 1024 are reserved.
I
vendors.
Real Time Protocol for voice traffic
address, examining the source and destination IP addresses to determine the best route on which to forward it. One example is the
Motorola Ethernet Broadband Router BR700.
transmitted through a broadband connection over the Internet
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wireless access
point (WAP)
VoI P Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have
VoIP provider The company from which you purchase VoIP telephone service. It may be different from your broadband provider.
VPN A virtual private network is a private network that uses “virtual” connections (tunnels) routed over a public network (usually the
A device that provides network connectivity to one or more client computers using radio signals over a wireless connection. One
example is the Motorola Wireless Access Point WA840G.
traditionally been carried over telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data on
shared lines.
Internet) to provide a secure and fast connection; usually to users working remotely at home or in small branch offices. A VPN
connection provides security and performance similar to a dedicated link (for example, a leased line),
but at much lower cost.
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Software License and Warranty
Motorola, Inc., Broadband Communications Sector (“Motorola”)
Cable Data Division
101 Tournament Drive
Horsham, PA 19044
License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER
SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING
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THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO
YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE
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TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you
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TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
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(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above.
(2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including
but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message
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The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction,
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WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
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BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE
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to and modifications of the foregoing shall at all times remain with Motorola and its 3
including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3
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OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY
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THE REMEDIES DESCRIBED IN THIS DOCUMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY AND ALL CLAIMS THAT YOU MAY HAVE ARISING OUT OF OR IN
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