Motorola VT1000 User Manual

User Guide

VT1000 Series Voice Terminal

Important

This guide contains information related to product warranty, regulatory matters, and software licenses.

License

Safety and Regulatory Information

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

To prevent overheating, do not block the ventilation holes on the sides of the Motorola voice terminal.

Wipe the Motorola voice terminal with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

VT1000 Series Voice Terminal User Guide

License

Important VoIP Service Information

Any services provided through this equipment:

• Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (POTS)

• Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services

Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.

IMPORTANT: You CANNOT make any calls using this VoIP device if your broadband connection is not functioning properly or if you lose electrical power.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Re-orient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canadian Compliance

This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

iii

License

FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B 101 Tournament Drive, Horsham, PA Each product marketed is identical to the be expected to be within the variation accepted, due to quantity device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109.

19044, 1-215-323-1000, declares under sole responsibility

representative unit tested and found to be compliant with the standards

production and testing on a statistical basis as required by 47CFR 2.909

that the product

identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital

. Records maintained continue to reflect the equipment being produced can

. Operation is subject to the following condition: This

Personal Computers, Motorola BCS,

device.

International Declaration of Conformity

We, Motorola, Inc. Broadband Communications Sector 101 Tournament Drive Horsham, PA, U.S.A.

declare under our sole responsibility that the:

Motorola VT1003, VT1005, VT1003v, and VT1005v voice terminals

to which this declaration relates is in conformity with one or more of the following standards:

EN55022 EN55024 CISPR-22 CISPR-24 ETSI EN300 386 EN60950 EN61000-3-2 EN61000-3-3 IEC 60950

the following provisions of the Directive(s) of the Council of the European Union:

EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC Directive 93/68/EEC

Copyright © 2005 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA, the Stylized M Logo, and SURFboard are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Netscape Navigator is a registered trademark of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other respective owners. © Motorola, Inc. 2005.

product or service names are the property of their

Contents

Introduction ..............................................................................................................................1

Before You Begin .....................................................................................................................9

Installation ..............................................................................................................................11

Troubleshooting .....................................................................................................................26

Sample Configuration Without A Home Network ............................................................................... 2

Sample Wired Network With Calls Prioritized .................................................................................... 3

Sample Wireless Network With Calls Prioritized ................................................................................ 4

Sample Wired Network Without Calls Prioritized ............................................................................... 5

Sample Wireless Network Without Calls Prioritized ........................................................................... 6

Front Panel ........................................................................................................................................ 7

Rear Panel ......................................................................................................................................... 8

Precautions ...................................................................................................................................... 10

Signing Up for Service ..................................................................................................................... 10

Installation With A Single Computer ................................................................................................ 12

Network Installation With Calls Prioritized ....................................................................................... 14

Network Installation With Calls Not Prioritized .................................................................................16

Connecting a Computer to Display the Configuration Pages ........................................................... 18

Basic Configuration .......................................................................................................................... 19

Advanced Configuration ................................................................................................................... 22

Status ............................................................................................................................................... 24

Help .................................................................................................................................................. 25

Frequently-Asked Questions ................................................................................................27

Glossary ..................................................................................................................................30

Software License and Warranty ............................................................................................34

VT1000 Series Voice Terminal User Guide

Introduction

A Motorola voice terminal (digital phone adapter) adds Voice over Internet Protocol (VoIP) connections for one or two telephones to any broadband Internet connection. The connection can be through either:

• A cable modem high-speed data service from a cable television company

• A digital subscriber line (DSL) service from a telephone company

• Other high-speed Internet connection

The VT1000 Series includes the following models, which collectively are referred to as a “Motorola voice terminal” in this guide:

VT1003 VT1003v

Provide one telephone line

VT1005 VT1005v

You can use a Motorola voice terminal with almost any:

• Cable modem or DSL modem (broadband modem)

• Microsoft Windows

• Ethernet router or wireless access point

Provide two telephone lines

, Macintosh®, or UNIX® computer with a 10Base-T or

10/100Base-T Ethernet adapter

As shown in tn the illustrations on page 2 to page 6, the Motorola voice terminal can prioritize calls only if you connect it directly to your broadband modem.

Sample Configuration Without A Home Network

You can connect a Motorola voice terminal to any cable modem or DSL modem.

Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic. This helps ensure

high-quality phone service:

Internet

For simplicity, not all cables are shown.

Broadband

modem

Motorola voice terminal

VT1000 Series Voice Terminal User Guide

Sample Wired Network With Calls Prioritized

You can connect any Ethernet router to your Motorola voice terminal. Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic. This helps ensure high-quality

phone service:

Internet

Broadband

modem

Motorola voice terminal

Ethernet

router

Sample Wireless Network With Calls Prioritized

You can connect any wireless router (access point) to your Motorola voice terminal.

Because the Motorola voice terminal is directly connected to your broadband modem, the Motorola voice terminal can prioritize voice calls over data traffic. This helps ensure

high-quality phone service:

Internet

Broadband

modem

Motorola voice terminal

Wireless

access point

VT1000 Series Voice Terminal User Guide

Sample Wired Network Without Calls Prioritized

You can connect a Motorola voice terminal to any Ethernet router on a network having a high-speed Internet connection. Because the Motorola voice terminal is not directly

connected to your broadband modem, the Motorola voice terminal cannot prioritize voice calls over data traffic:

Internet

You may prefer this configuration if you already have a home network.

You may need to connect a computer to the Motorola voice terminal rear panel to configure the Motorola voice terminal. See “Connecting a Computer to

Display the Configuration Pages” on page 18.

Broadband

modem

Router

Motorola voice terminal

Only if necessary

You may prefer this configuration if you already have a wireless LAN.

You may need to connect a computer to the Motorola voice terminal rear panel to configure the Motorola voice terminal. See “Connecting a Computer to

Display the Configuration Pages” on page 18.

Sample Wireless Network Without Calls Prioritized

You can connect a Motorola voice terminal to any wireless access point on a network having a high-speed Internet connection. Because the Motorola voice terminal is not

directly connected to your broadband modem, the Motorola voice terminal cannot prioritize voice calls over data traffic:

Internet

Broadband

modem

Wireless access point

Only if

Motorola voice terminal

necessary

VT1000 Series Voice Terminal User Guide

Front Panel

When your Motorola voice terminal is plugged in and operating normally, the POWER light on the front panel lights solid green.

During start-up and image upgrades, as a Troubleshooting aid, the POWER light blinks:

Blinks Voice Terminal is

Once Performing its initial boot sequence

Two Acquiring its network address

Three Downloading its configuration profile from your VoIP provider

Four Registering with your VoIP provider server

Continuous Fast

Caution!

Downloading an image upgrade initiated by your VoIP provider

Never unplug your Motorola voice terminal while its light is blinking continuously. Instead, allow the image upgrade to finish. If you unplug the

Motorola voice terminal during an image upgrade, it may become inoperable.

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