Motorola VE20 User Manual

User Guide

MOTORAZRTM VE20

www.sprint.com

6/30/08

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com Note: Do not ship your phone to the above address. If you need to return your phone for repairs, replacement, or warranty

service, please contact the Motorola Customer Support Center at: 1-800-331-6456 (United States)

1-877-483-2840 (TTY/TDD United States for hearing impaired) Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally,

certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

Software Copyright Notice The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in

semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the ex tent allowed by law. Fu rthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: 68000201039 Sof

tware Version: N/A

-A

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Your Phone’s Menu . . . . . . . . . . . . . . . . . . . ii

Section 1: Getting Started . . . . . . . . . . . . . 1

1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . 2

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . 2

Activating Your Phone . . . . . . . . . . . . . . . . . . . . . . . 4

Setting Up Your Voicemail. . . . . . . . . . . . . . . . . . . . 5

Sprint Account Passwords . . . . . . . . . . . . . . . . . . . 5

Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Section 2: Your Phone. . . . . . . . . . . . . . . . . 9

2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . 10

Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Viewing the Display Screen . . . . . . . . . . . . . . . . . 12

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . 14

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Turning Your Phone On and Off. . . . . . . . . . . . . . 15

Using Your Phone’s Battery and Charger. . . . . . 16

Navigating Through the Menus . . . . . . . . . . . . . . 20

Displaying Your Phone Number . . . . . . . . . . . . . 22

Making and Answering Calls. . . . . . . . . . . . . . . . 22

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2B. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . 40

Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

TTY Use With Sprint Service . . . . . . . . . . . . . . . . 43

Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . 44

Updating Phone Software. . . . . . . . . . . . . . . . . . . 47

2C. Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Accessing the Security Menu . . . . . . . . . . . . . . . 49

Using Your Phone’s Lock Feature . . . . . . . . . . . . 49

Using Special Numbers . . . . . . . . . . . . . . . . . . . . 50

Limiting the Use of Your Phone. . . . . . . . . . . . . . 51

Erasing Phone Content . . . . . . . . . . . . . . . . . . . . . 52

Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . 53

Security Features for Sprint Power Vision . . . . . 53

2D. Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Understanding Roaming . . . . . . . . . . . . . . . . . . . 54

Setting Your Phone’s Roam Mode. . . . . . . . . . . 55

Using Call Guard. . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Data Roam Guard . . . . . . . . . . . . . . . . . . . . 57

2E. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Viewing History . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

History Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Making a Phone Call From History. . . . . . . . . . . 59

Saving a Phone Number From History . . . . . . . 60

Prepending a Phone Number From History. . . 60

Erasing History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

2F. Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Adding a New Contacts Entry. . . . . . . . . . . . . . . 62

Finding Contacts Entries . . . . . . . . . . . . . . . . . . . 63

Contacts Entry Options. . . . . . . . . . . . . . . . . . . . . 64

Adding a Phone Number to a Contacts Entry . 65

Editing a Contacts Entry’s Phone Number . . . . 65

Assigning Speed Dial Numbers . . . . . . . . . . . . . 66

Editing a Contacts Entry . . . . . . . . . . . . . . . . . . . . 66

Selecting a Ringer Type for an Entry . . . . . . . . . . 67

Viewing Memory Status. . . . . . . . . . . . . . . . . . . . . 67

Dialing Sprint Services. . . . . . . . . . . . . . . . . . . . . . 67

Wireless Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

2G. Calendar and Tools . . . . . . . . . . . . . . . . . . 70

Using Your Phone’s Calendar . . . . . . . . . . . . . . . 70

Using Your Phone’s Alarm Clock . . . . . . . . . . . . 72

Using the Calculator. . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Tip Calculator . . . . . . . . . . . . . . . . . . . . 73

Using the World Clock. . . . . . . . . . . . . . . . . . . . . . 73

Using the Stopwatch . . . . . . . . . . . . . . . . . . . . . . . 74

Using the Currency Converter . . . . . . . . . . . . . . . 74

Using the Unit Converter . . . . . . . . . . . . . . . . . . . . 74

Using the Notepad . . . . . . . . . . . . . . . . . . . . . . . . . 75

2H. Voice Services . . . . . . . . . . . . . . . . . . . . . . . 76

Using Automatic Speech Recognition (ASR) . . 76

Setting Up ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Working With ASR . . . . . . . . . . . . . . . . . . . . . . . . . 80

Managing Voice Memos . . . . . . . . . . . . . . . . . . . . 82

2I. microSD Card . . . . . . . . . . . . . . . . . . . . . . 84

Using Your Phone’s microSD Card

and Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

2J. Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Recording Videos . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Storing Pictures and Videos . . . . . . . . . . . . . . . . . 96

Sending Sprint Picture Mail. . . . . . . . . . . . . . . . . . 99

Managing Sprint Picture Mail . . . . . . . . . . . . . . . 101

2K. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Turning Bluetooth On and Off. . . . . . . . . . . . . . . 105

Using the Bluetooth Settings Menu . . . . . . . . . . 106

Bluetooth Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 107

Pairing Bluetooth Devices . . . . . . . . . . . . . . . . . . 108

Transferring Files Between Your Phone and

Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Section 3: Sprint Service . . . . . . . . . . . . 111

3A. Sprint Service Features: The Basics . . 112

Using Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using SMS Text Messaging . . . . . . . . . . . . . . . . 118

Using SMS Voice Messaging . . . . . . . . . . . . . . . 120

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Responding to Call Waiting . . . . . . . . . . . . . . . . 121

Making a Three-Way Call . . . . . . . . . . . . . . . . . . 122

Using Call Forwarding. . . . . . . . . . . . . . . . . . . . . 123

3B. Sprint Power Vision . . . . . . . . . . . . . . . . . 124

Sprint Power Vision Applications. . . . . . . . . . . . 124

Getting Started With Sprint Power Vision. . . . . 125

Accessing Messaging. . . . . . . . . . . . . . . . . . . . . 129

Downloading Content . . . . . . . . . . . . . . . . . . . . . 132

Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . 135

On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Phone as Modem. . . . . . . . . . . . . . . . . . . . . . . . . 140

Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . 141

3C. Entertainment: TV and Music . . . . . . . . 143

TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Music – Sprint Music Store . . . . . . . . . . . . . . . . 146

Streaming Music . . . . . . . . . . . . . . . . . . . . . . . . . 151

Section 4: Safety and Warranty

Information . . . . . . . . . . . . . . . . . . . . . . . . 153

4A. Important Safety Information . . . . . . . . . 154

General Precautions . . . . . . . . . . . . . . . . . . . . . . 154

Maintaining Safe Use of and Access

to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Using Your Phone With a Hearing

Aid Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Caring for the Environment by Recycling . . . . 158

Caring for the Battery . . . . . . . . . . . . . . . . . . . . . 158

Radio Frequency (RF) Energy. . . . . . . . . . . . . . 159

Product Registration . . . . . . . . . . . . . . . . . . . . . . . 161

Owner’s Record. . . . . . . . . . . . . . . . . . . . . . . . . . . 161

User Guide Proprietary Notice. . . . . . . . . . . . . . 162

4B. Manufacturer’s Warranty . . . . . . . . . . . . 163

Manufacturer’s Warranty. . . . . . . . . . . . . . . . . . . 163

Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . 167

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Introduction

This User Guide introduces you to Sprint® service and all the features of your new phone. It’s divided into four sections:

⽧ Section 1: Getting Started

⽧ Section 2: Using Your Phone

⽧ Section 3: Sprint Service Features

⽧ Section 4: Safety and Warranty Information

Throughout this guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your new phone and service. The Table of Contents and Index will also help you quickly locate specific information.

You’ll get the most out of your phone if you read each section. However, if you’d like to get right to a specific feature, simply locate that section in the Table of Contents and go directly to that page. Follow the instructions in that section, and you’ll be ready to use your phone in no time.

User Guide Note

WARNING

Because of updates in phone software, this printed guide may not be the most current version for your phone. Visit and log on to the most recent version of the user guide.

Please refer to the Important Safety

Information

about information that will help you safely use your phone. Failure to read and follow the Important Safety Information in this phone guide may result in serious bodily injury, death, or property damage.

My Sprint Wireless to access

section on page 154 to learn

www.sprint.com

Your Phone’s Menu

The following table outlines your phone’s menu structure. For more information about using your phone’s menus, see “Navigating Through the Menus” on page 20.

Web

History

1: Recent History

2: Missed Calls

3: Incoming Calls

4: Outgoing Calls

Navigation

On Demand

Missed Alerts

Entertainment

My Stuff

1: Application Manager

2: Games

1: Get New 2: Manage My Stuff 3: 5th Grader Demo 4: Monopoly Here & Now

Demo

5: Wheel of Fortune

Deluxe

3: Themes

1: Get New 2: Manage My Stuff 3: Sprint Ahead 4: Moto

4: Ringers

1: Get New 2: Manage My Stuff

5: Screen Savers

1: Get New 2: Manage My Stuff 3: Screen Saver

Preview

6: Applications

1: Get New 2: Mana ge M y Stu ff 3: Live Search 4: NASCAR Sprint Cup Mobile 5: Pandora-Trial

7: Call Tones

Messaging

1: Send Message

1: Text Message 2: Picture Mail 3: Voice SMS 4: Email 5: IM

2: Text Messaging

1: Inbox 2: Outbox 3: Sent Folder 4: Drafts Folder 5: Send Message

3: Picture Mail

1: Inbox 2: Sent Mail 3: Saved Mail 4: Pending Messages 5: Send Message

4: Voice SMS

1: Inbox 2: Outbox 3: Send Message

5: Email

6: IM

7: Chat & D a ting

8: Voicemail

1: Call Voicemail

9: Settings

1: Notification

1: Msg and Icon 2: Icon Only

2: New Message

1: On 2: Off

3: Text Messaging

1: Auto-Delete 2: Callback Number 3: Add Signature 4: Continue Drafts 5: Preset Messages

4: Voice SMS

1: Speaker Phone 2: Connect 3: From Name

5: Picture Mail

Get Stuff

Pictures

1: C amer a

Press the right softkey to view the following options:

1: Self Timer

1: Off 2: 5 Seconds 3: 10 Seconds 4: 15 Seconds

iii

2: Fun Tools

1: Color Effect 2: Apply Fun Frame

3: Settings

1: Brightness 2: White Balance 3: Multiple Shots 4: Resolution 5: Quality 6: Sounds 7: Icons Display

2: Camcorder

Press the right softkey to view the following options:

1: Self Timer

1: Off 2 : 5 Seconds 3: 10 Seconds 4: 15 Seconds

2: Color Effect

3: Settings

1: Brightness 2: White Balance 3: Video Mode 4: Resolution 5: Cue Sound 6: Icons Display

3: Picture Mail

1: Inbox 2: Sent Mail 3: Saved Mail 4: Pending Messages 5: Send Message

4: My Albums

1: In Phone 2: Memory Card 3: Online Albums

5: Print

6: Account Info

7: Settings

1: Auto-Save to... 2: Location 3: Status Bar

Contacts

Settings/Tools

1: Settings

1: Display

1: Main Display 2: External Display 3: Assign Keys 4: Incoming Calls 5: Font Size 6: Language

2: Sounds

1: Volume 2: Ringer Type 3: Alerts 4: Keytones 5: Voice Guide 6: Vibrate Pattern

3: Bluetooth

1: Bluetooth Power 2: Rename Motorola VE20 3: Set Discoverable 4: Set Exchange Folder 5: Set Voice Priority 6: Trusted Devices

4: Messaging

1: Notification 2: New Message 3: Text Messaging 4: Voice SMS 5: Picture Mail

5: KeyGuard

1: Off 2: On Phone Close 3: 10 sec 4: 30 sec 5: 50 sec

6: Text Entry

1: Auto Space 2: Word Completion

7: Phone Info

1: My Phone Number 2: Icon Glossary 3: Version 4: Advanced 5: Update Software 6: Update PRL 7: My Account

8: Accessibility

1: TTY 2: Hearing Aid 3: Font Size 4: Voice Services 5: Vibrate Pattern

9: Airplane Mode

1: Off 2: On 3: On at Power Up

10: Browser

1: Bookmarks 2: Edit Homepage

11: Call Setup

1: Auto Answer 2: Abbreviated Dialing 3: Call Answer 4: Contacts Match 5: Incoming Calls 6: Auto Redial

12: Data Services

1: Data Services 2: Net Guard 3: Update Profile

13: Headset Mode

1: Normal 2: Discreet

14: Location

1: On 2: Off

15: Restrict Access

16: Roaming

1: Set Mode 2: Call Guard 3: Data Roam Guard

17: Se c ur it y

18: Wireless Backup

2: Tools

1: A larm

1: Add New Alarm

2: Bluetooth

1: Add New Devices 2: Connect to Hands Free 3: Send Files 4: Send Contacts 5: Send Business Card 6: Print Pictures 7: Trusted Devices 8: Bluetooth Power

12: Tip Calculator

13: Stop Wat ch

14: Currency Converter

15: Unit Converter

1: Area 2: Energy 3: Force 4: Length 5: Mass 6: Power 7: Speed 8: Temperature 9: Volume

3: Music Transfer

4: Calculator

5: Calendar

6: File Manager

7: Notepad

1: Add New Note

8: World Clock

9: Update Phone

1: Update Firmware 2: Update PRL

10: Voice Memo

11: Voice Recognition

Section 1

Getting Started

Section 1A

Setting Up Your Phone

Setting Up Service

⽧ Setting Up Your Phone (page 2)

⽧ Activating Your Phone (page 4)

⽧ Setting Up Your Voicemail (page 5)

⽧ Sprint Account Passwords (page 5)

⽧ Getting Help (page 6)

Setting up service on your new phone is quick and easy. This

section walks you through the necessary steps to unlock your phone, set up your voicemail, establish passwords, and contact Sprint for assistance with your Sprint service.

2 Section 1A. Setting Up Service

1. Install the battery:

䡲 Remove the battery door:

● Press the release button and slide the door

toward the bottom of the phone.

● Lift the door off.

䡲 Insert the bottom of the battery into the battery

area:

● Insert the battery into the opening, making

sure the connectors align. Gently press down to secure the battery.

䡲 Place the battery door over the battery opening

and slide it upward until it locks into place.

2. Press O to turn the phone on.

䡲 Your phone will turn on, search for Sprint service,

and enter standby mode.

䡲 If your phone is not yet activated, or if it is locked,

see “Activating Your Phone” on page 4 for more information.

3. Make your first call.

䡲 Use your keypad to enter a phone number. 䡲 Press N.

Your phone’s battery should have enough charge for

Note

your phone to turn on and find a signal, set up your voicemail, and make a call. You should fully charge your battery as soon as possible. See “Charging the Battery” on page 19 for details.

Section 1A. Setting Up Service 3

Setting Up Service

Activating Your Phone

䢇 If you purchased your phone at a Sprint Store, your phone

should be activated and ready to use.

䢇 If you received your phone in the mail and it is for a new Sprint

account or a new line of service, it is designed to activate

automatically. To confirm your activation, make a phone call.

䢇 If you received your phone in the mail and you are activating a

new phone for an existing number on your account, you will

need to contact Sprint Customer Service to activate your new phone. There are two activation options:

䡲 From your computer’s web browser, go to

www.sprint.com/activate and complete the onscreen

instructions to activate your phone.

䡲 Dial 1-888-211-4727 from another phone to contact

Sprint Customer Service to complete the phone activation.

When you have finished, make a phone call to confirm your activation.

Do not press O while the phone is being activated.

Tip

Pressing O cancels the activation process.

4 Section 1A. Setting Up Service

If you are having difficulty with activation, contact

Tip

Sprint Customer Service by dialing from any other phone.

1-888-211-4727

Setting Up Your Voicemail

All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, Sprint recommends that you set up your voicemail and personal greeting as soon as your phone is activated.

To set up your voicemail:

1. From standby mode, press and hold 1.

2. Follow the system prompts to:

䡲 Create your passcode. 䡲 Record your name announcement. 䡲 Record your greeting. 䡲 Choose whether or not to activate One-Touch

Message Access (a feature that lets you access messages simply by pressing and holding bypassing the need for you to enter your passcode).

Voicemail Passcode

Note

If you are concerned about unauthorized access to your voicemail account, Sprint recommends that you enable your voicemail passcode. (Do not activate One-Touch Message Access.)

For more information about using your voicemail, see “Using Voicemail” on page 112.

Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data Sprint Power Vision To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Username and Password

If you are the account owner, you create an account username and password when you sign on to

www.sprint.com. (Click Need to register for access? to get

started.) If you are not the account owner (if someone

Section 1A. Setting Up Service 5

account.

Setting Up Service

else receives the bill for your Sprint service), you can get a sub-account password at

www.sprint.com.

Voicemail Password

You’ll create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Voicemail” on page 5 for more information on your voicemail password.

Sprint Power Vision Password

With your Sprint Power Vision phone, you may elect to set up an optional Sprint Power Vision password to control access and authorize Premium Service purchases.

For additional information, or to change your passwords, sign on to Customer Service at

6 Section 1A. Setting Up Service

www.sprint.com or call Sprint

1-888-211-4727.

Getting Help

Managing Your Account

Online: www.sprint.com

䢇 Access your account information. 䢇 Check your minutes used (depending on your Sprint

service plan).

䢇 View and pay your bill. 䢇 Make your life easier by enrolling in Sprint online

billing and automatic payment.

䢇 Purchase accessories. 䢇 Shop for the latest phones. 䢇 View other Sprint service plans and options. 䢇 Learn more about Sprint Power Vision and other

great products like games, ringers, screen savers, and more.

From Your Sprint Phone

䢇 Press * 4 N to check minute usage and

account balance.

䢇 Press * 3 N to make a payment. 䢇 Press * 2 N to access a summary of your

Sprint service plan or get answers to other questions.

From Any Other Phone

䢇 Sprint Customer Service: 1-888-211-4727. 䢇 Business Customer Service: 1-800-927-2199.

Sprint 411

Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or showtimes; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411, and you will be billed for airtime.

䊳 Press 4 1 1 N.

Sprint Operator Services

Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.

䊳 Press 0 N.

For more information or to see the latest in products and services, visit us online at

Section 1A. Setting Up Service 7

www.sprint.com.

Setting Up Service

Section 2

Your Phone

Section 2A

1. Camera Lens

7. Camera Button

6. External Display Screen

5. Touch-Sensitive Buttons

4. Power and Data Connector

3. Smart Key

2. Volume Button

8. Left Softkey 16. Right Softkey

15. Back Key

14. Power/End Key

9. Navigation Keys

12. Talk Key

11. Menu/OK Key

10. Speaker Key

13. Headset Jack

Phone Basics

⽧ Viewing the Display Screen (page 12)

⽧ Features of Your Phone (page 14)

⽧ Accessories (page 15)

⽧ Turning Your Phone On and Off (page 15)

⽧ Using Your Phone’s Battery and Charger (page 16)

⽧ Navigating Through the Menus (page 20)

⽧ Displaying Your Phone Number (page 22)

⽧ Making and Answering Calls (page 22)

⽧ Entering Text (page 29)

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section will guide

you through the basic functions and calling features of your phone.

10 Section 2A. Phone Basics

Your Pho ne

Key Functions

1. Camera Lens lets you capture clear pictures and

videos.

2. Volume Button allows you to adjust the ringer

volume in standby mode (with the phone open) or adjust the voice volume during a call. You can use the volume key to scroll up or down the different menu options. To mute the ringer during an incoming call, press the volume key up or down.

3. Smart Key The smart key has multiple functions.

When navigating the menu on the external display with the phone closed, use the smart key to select a menu item. Push and hold the smart key to enable or disable the KeyGuard when the phone is closed. When the phone is open, push and hold the smart key to launch Automatic Speech Recognition.

4. Power and Data Connector allows you to connect the

battery charger, and other optional accessories, such as a USB cable.

Touch-Sensitive Buttons appear on the external

display when your phone is closed. Pressing the touch-sensitive buttons lets you access phone

functions without opening the phone. The buttons that appear change depending on how you are using your phone. When your phone is in standby mode, pressing these buttons lets you access the Music Player, or Text In-box. If you are using the Music Player, additional touch-sensitive buttons allow you to play music and videos, pause, fastforward, rewind, go to next, repeat, change channels, and stop.

6. External Display Screen provides all the information

you need to operate your phone, such as incoming call notification, Contacts, date and time, signal coverage, battery strength, Bluetooth Connection status, and much more when your phone is closed.

7. Camera Button allows you to activate the phone’s

built-in camera.

To prevent these touch-sensitive buttons from being

Tip

pressed accidently, you can use your phone’s KeyGuard feature to lock them. To activate and deactivate the KeyGuard feature, press and hold the smart key on the right side of the phone. For more information on the KeyGuard feature, see “Using Call Guard” on page 56.

Section 2A. Phone Basics 11

Phone Basics

Left Softkey lets you select actions and menu items

appearing on the bottom left of the display screen.

9. Navigation Keys scroll through the phone’s menu

options and act as shortcut keys from standby mode.

10. Speaker Key turns the speakerphone on or off

during a call. Press speakerphone mode.

s to answer a call in

11. Menu/OK Key selects the highlighted choice when

navigating through a menu. From standby mode, pressing

takes you to the main menu.

12. Ta lk Key allows you to place or receive calls, answer

Call Waiting, and use Three-Way Calling.

13. Headset Jack allows you to plug in a headset for

convenient, hands-free conversations.

14 . Power/End Key ends a call. Press and hold P for

two seconds to turn your phone on or off. While in the main menu, it returns the phone to standby mode and cancels your input. When you receive an incoming call, press and mute the ringer.

P to enter silent mode

12 Section 2A. Phone Basics

15. Back Ke y deletes characters from the display in text

entry mode. When in a menu, press the previous menu.

= to return to

16. Right Softkey lets you select actions and menu items

appearing on the bottom right of the display screen.

Viewing the Display Screen

Your phone’s display screen provides a wealth of information about your phone’s status and options. This list identifies some of the symbols you’ll see on your phone’s display screen:

To view a complete list of your phone’s icons and

Tip

descriptions, press S

Icon Glossary

indicates your current signal strength. (The more lines you have, the stronger your signal.)

indicates your phone cannot find a signal.

indicates you are “roaming” off the Sprint National Network.

> Settings > Phone Info >

indicates Bluetooth is active;

(steady) (flashing) indicates phone is in discovery mode.

indicates Bluetooth is connected.

indicates that the TTY option is on.

indicates speakerphone is on.

indicates voice recognition is active.

indicates your phone is set to ring for incoming calls.

indicates that your ringer is turned off and the vibrate option is not enabled.

indicates that the vibrate option is enabled.

indicates Silence All mode is set.

indicates that a secure data call is in progress.

indicates that a call is in progress.

indicates a data cable is connected to your phone.

indicates you have multiple types of new notifications.

indicates you have voicemail messages. (Press and hold box.)

indicates you have a new message (text message, SMS Voice message, or Picture Mail).

indicates the alarm clock or calendar notification is set.

indicates a missed phone call.

indicates your phone’s location feature is off.

indicates your phone’s location feature is on.

indicates Sprint Power Vision status.

indicates Sprint Vision status.

to call your voicemail

Section 2A. Phone Basics 13

Phone Basics

indicates battery charge level (icon shown is full).

indicates battery charge level is low.

indicates phone is set to airplane mode.

Features of Your Phone

The MOTORAZR it offers many features and service options. This list previews some of those features and provides page numbers where you can find out more:

䢇 Digital dual-band capability allows you to make and

receive calls while on the Sprint National Network and to roam on other 1900 and 800 MHz digital networks where Sprint has implemented roaming agreements (page 54).

䢇 The Sprint Music Store lets you purchase, download,

and listen to your favorite music on your phone (page 146).

䢇 Three touch-sensitive buttons on the external display

allow you to access and use the Sprint Music player, access to the External Display Shortcut Menu, and

14 Section 2A. Phone Basics

VE20 is easy to use and reliable, and

Text Inbox, and your phone's camera without opening the phone (page 20).

䢇 SMS Text Messaging (page 118) and SMS Voice

Messaging (page 120) provide quick and convenient messaging capabilities.

䢇 Voice Memos allow you to make recordings right on

your phone (page 82).

䢇 Automatic speech recognition (ASR) software lets

you place calls and perform quick tasks just by using your voice (page 76).

䢇 Contacts allows you to store up to 1000 entries, with

up to five phone numbers, an email address, and a Web address per entry (page 62).

䢇 A Calendar and many other built-in tools help you

manage you busy lifestyle (page 70).

䢇 The Location feature works in connection with

location-based services (page 39).

䢇 Speed dial lets you dial phone numbers with fewer

keypresses (page 28).

䢇 Data Roam Guard will alert you when you are

roaming and using your browser or other online applications, giving you the option to continue using

those applications while in the roaming area (page 57).

䢇 Bluetooth connectivity lets you pair your Bluetooth-

enabled phone to other Bluetooth devices, including headsets and handsfree devices. You may also pair with a personal computer or hand-held device for dial-up networking, using your phone as a wireless modem (page 105).

䢇 The built-in 2.0 megapixel camera allows you to take

full-color digital pictures and videos, view your pictures and videos using the phone’s display, and instantly share them with family and friends using Sprint Picture Mail service (page 89).

䢇 Sprint TV allows you to enjoy video clips and listen to

audio files with your phone (page 143).

Accessories

Your phone comes with a Lithium Ion (Li-Ion) battery, a charger, and a pre-installed microSD card and adapter.

Various accessories are available for use with your phone, including a higher capacity battery (with a

larger battery door), cases, vehicle power chargers, data cables, hands-free accessories, and more.

To order additional accessories, go to call 1-888-242-4187, or stop by any Sprint Store. For information on Sprint Store locations, go to

www.sprintstorelocator.com.

www.sprint.com,

Turning Your Phone On and Off

Turning Your Phone On

䊳 Press and hold O for approximately two seconds.

Once your phone is on, it may display “Searching for Service.” When your phone finds a signal, it automatically enters standby mode – the phone’s idle state. At this point, you are ready to begin making and receiving calls.

If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is automatically activated. When a signal is found, your phone automatically returns to standby mode.

In Power Save mode, your phone searches for a signal periodically without your intervention. You can also

Section 2A. Phone Basics 15

Phone Basics

initiate a search for Sprint service by pressing any key (when your phone is turned on).

The Power Save feature conserves your battery

Tip

power when you are in an area where there is no signal.

Turning Your Phone Off

䊳 Press and hold O for two seconds until you see

the powering down animation on the display screen.

Your screen remains blank while your phone is off (unless the battery is charging).

16 Section 2A. Phone Basics

Using Your Phone’s Battery and Charger

WARNING

Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores or through Motorola; or call 1-866-343-1114 to order. They’re also available at

Battery Capacity

Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is fully drained. The battery provides up to four hours of continuous talk time.

When the battery reaches 5% of its capacity, the battery icon blinks. When there are just a few minutes of talk

Use only Motorola-branded accessories with your phone. The failure to use Motorola-branded accessories with your phone may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

www.sprint.com — click Accessories.

time left, the phone sounds an alert and then powers down.

Long backlight settings, searching for service, vibrate

Note

mode, browser use, and other variables may reduce the battery’s talk and standby times.

Watch your phone’s battery level indicator and

Tip

charge the battery before it runs out of power.

Battery Use and Battery Safety

䢇 Motorola recommends you always use Motorola-branded

batteries and chargers. The warranty does not cover

damage caused by non-Motorola batteries and/or chargers.

CAUTION

䢇 Battery usage by children should be supervised. 䢇 Important: Motorola mobile devices are designed to

work best with qualified batteries. If you see a

Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard. Improper battery use or use of a damaged battery may result in a fire, explosion, or other hazard.

message on your display such as

Invalid Battery or

Unable to Charge, take the following steps:

䡲 Remove the battery and inspect it to confirm that

it bears a Motorola “Original Equipment” hologram;

䡲 If there is no hologram, the battery is not a

qualified battery;

䡲 If there is a hologram, replace the battery and

retry charging it;

䡲 If the message remains, contact a Motorola

Authorized Service Center.

䢇 New batteries or batteries stored for a long time may

take more time to charge.

䢇 Charging precautions: When charging your battery,

keep it near room temperature. Never expose batteries to temperatures below 0°C (32°F) or above 45°C (113°F) when charging. Always take your mobile device with you when you leave your vehicle.

䢇 When storing your battery, keep it in a cool, dry

place.

䢇 It is normal over time for battery life to decrease, and

for the battery to exhibit shorter runtime between

Section 2A. Phone Basics 17

Phone Basics

charges or require more frequent or longer charging times.

䢇 Avoid damage to battery and mobile device. Do not

disassemble, open, crush, bend, deform, puncture, shred, or submerge the battery or mobile device. Avoid dropping the battery or mobile device, especially on a hard surface. If your battery or mobile device has been subjected to such damage, take it to a Motorola Authorized Service Center before using. Do

not attempt to dry it with an appliance or

heat source, such as a hair dryer or microwave oven.

䢇 Use care when handling a charged battery, particularly

when placing it inside a pocket, purse, or other container with metal objects. Contact with metal objects (e.g., jewelry, keys, beaded chains) could complete an electrical circuit (short circuit), causing the battery to become very hot, which could cause damage or injury.

䢇 Promptly dispose of used batteries in

accordance with local regulations. Contact your local recycling center for proper battery disposal.

WARNING

Never dispose of batteries in a fire because they may explode.

18 Section 2A. Phone Basics

Installing the Battery

1. Make sure the phone is powered off.

2. Insert the bottom of the battery into the battery

area.

䡲 Be sure the gold-colored areas on the battery are

touching the battery contacts on the phone.

Removing the Battery

1. Make sure the phone is powered off.

2. Press the release button near the top of the battery

door.

3. Slide the battery door toward the bottom of the

phone.

䡲 Once unlocked, the door should lift up easily.

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