Your wireless handheld portable telephone is a low power radio
transmitter and receiver. When it is ON, it receives and also sends
out radio frequency (RF) signals.
In August 1996, The Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for handheld
wireless phones. Those guidelines are consistent with safety
standards previously set by both U.S. and international standards
bodies:
• American National Standards Institute (ANSI) IEEE. C95.
1-1992
• National Council on Radiation Protection and Measurement
(NCRP). Report 86
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1996
Safety Information
• Ministry of Health (Canada), Safety Code 6
Those standards were based on comprehensive and periodic
evaluations of the relevant scientific literature. For example, over
120 scientists, engineers, and physicians from universities,
3
government health agencies, and industry reviewed the available
body of research to develop the ANSI Standard (C95.1).
The design of your phone complies with the FCC guidelines (and
those standards). For additional information concerning exposure
to radio frequency signals, see the statement by the FDA at the end
of this user guide.
To maintain compliance with FCC RF exposure guidelines, if you
wear a handset on your body, use the Motorola-supplied or
approved carrying case, holster, or other body-worn accessory.
If you do not use a body-worn accessory, ensure the antenna is at
least one inch (2.5 centimeters) from your body when
transmitting. Use of non-Motorola accessories may violate FCC RF
exposure guidelines.
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could
damage the phone and may violate FCC regulations.
Safety Information
Phone Operation
Normal Operation
Hold the phone as you would any other telephone, with the
antenna pointed up and over your shoulder.
4
Tips on Efficient Operation
Observe the following guidelines to operate your phone most
efficiently.
• Extend your antenna fully, if applicable.
• Do not touch the antenna unnecessarily when the phone is in
use. Contact with the antenna affects call quality and may
cause the phone to operate at a higher power level than
otherwise needed.
Batteries
Safety Information
Caution:
burns if a conductive material, such as jewelry, keys or beaded
chains, touches exposed terminals. The material may complete an
electrical circuit and become quite hot. To protect against such
unwanted current drain, exercise care in handling any charged
battery, particularly when placing it inside your pocket, purse, or
other container with metal objects. When the battery is detached
from the phone, your batteries are packed with a protective battery
cover; please use this cover for storing your batteries when not in
use.
All batteries can cause property damage, injury, or
Driving
Check the laws and regulations on the use of wireless telephones
in the areas where you drive. Always obey them. Observe the
following guidelines when using your phone while driving.
5
• Give full attention to driving--driving safely is your first
responsibility.
• Use hands-free phone operation, if available.
• Pull off the road and park before making or answering a call
if driving conditions so require.
Electronic Devices
Most modern electronic equipment is shielded from RF signals.
However, certain equipment may not be shielded against the RF
signals from your wireless phone.
Pacemakers
The Health Industry Manufacturers Association recommends that
a minimum separation of six inches (15 centimeters) be
maintained between a handheld wireless phone and a pacemaker
to avoid potential interference with the pacemaker. These
recommendations are consistent with the independent research by
and recommendations of Wireless Technology Research.
Safety Information
Persons with pacemakers:
• should ALWAYS keep the phone more than six inches from
their pacemaker when the phone is turned ON
• should not carry the phone in a breast pocket
• should use the ear opposite the pacemaker to minimize the
potential for interference
6
• should turn the phone OFF immediately if you have any
reason to suspect that interference is taking place
Hearing Aids
Some digital wireless phones may interfere with some hearing
aids. In the event of such interference, you may want to consult
your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from external RF energy. Your physician may be able to
assist you in obtaining this information.
Turn your phone OFF in health care facilities when any
regulations posted in these areas instruct you to do so. Hospitals or
health care facilities may be using equipment that could be
sensitive to external RF energy.
Vehicles
RF signals may affect improperly installed or inadequately
shielded electronic systems in motor vehicles. Check with the
manufacturer or its representative regarding your vehicle. You
should also consult the manufacturer of any equipment that has
been added to your vehicle.
Safety Information
7
Posted Facilities
Turn your phone OFF in any facility where posted notices so
require.
Aircraft
Switch OFF your phone before boarding an aircraft. Airline
regulations prohibit using your phone while in the air. Check and
comply with the policy of your airline regarding the use of your
phone while the aircraft is on the ground.
Blasting Areas
To avoid interfering with blasting operations, turn your phone
OFF when in a “blasting area” or in areas posted: “Turn off twoway radio.” Obey all signs and instructions.
Potentially Explosive Atmospheres
Turn your phone OFF, do not remove your battery when you are in
any area with a potentially explosive atmosphere, and obey all
Safety Information
signs and instructions. Sparks from your battery in such areas
could cause an explosion or fire resulting in bodily injury or even
death.
Areas with a potentially explosive atmosphere are often but not
always clearly marked. They include: fueling areas such as
gasoline stations; below deck on boats; fuel or chemical transfer or
storage facilities; areas where fuel odors are present (for example,
if a gas/propane leak occurs in a car or home); areas where the air
8
contains chemicals or particles, such as grain, dust, or metal
powders; and any other area where you normally would be advised
to turn off your vehicle engine.
For Vehicles Equipped with an Air Bag
An air bag inflates with great force. Do NOT place objects,
including both installed or portable wireless equipment, in the
area over the air bag or in the air bag deployment area. If invehicle wireless equipment is improperly installed and the air bag
inflates, serious injury could result.
US021600
Safety Information
9
Getting Started
Opening the Box
Your digital wireless phone typically comes equipped with a
charger and at least one battery. A large selection of accessory
options can customize your wireless phone for maximum
performance and portability. The following illustration shows the
standard package options.
Note:
Your phone and accessories may not look exactly as
pictured.
Lithium Battery
Getting Started
10
Motorola
Telephone
Holster
Battery
Before you can use your phone, you will need to install and charge
the battery.
We recommend that you use only Motorola Original™
batteries and accessories, and that you store batteries in
their protective covers when not in use.
Installing the Battery
Do This
Remove the battery’s protective
cover.
Push down the battery door
release latch, then slide the door
down and lift off.
Getting Started
11
Do This
Insert the battery, printed arrows
first, into the battery
compartment and push down.
Replace and close the battery
door.
Charging the Battery
Do This
Plug the AC adapter into your
phone with the release tab facing
up
Getting Started
Plug the other end of the AC
adapter into the appropriate
electrical outlet.
Illustration
to come
Turning On Your Phone
Do ThisTo
Press and hold the power
key
12
turn on your phone
Do ThisTo
Enter your unlock code
and press
OK (+)
unlock your phone, if necessary
Placing a Call
To place a call, your phone must be turned on, be unlocked, and
be in contact with the network.
PressTo
keypad keysenter the phone number
Tip: If you make a mistake, press
DELETE (-) to delete the last digit, or press
and hold
N
Note: You can enter a phone number up to a maximum of 32
digits, but only the last 24 digits appear in the display.
place the call
DELETE (-) to clear all digits.
Ending a Call
Getting Started
PressTo
O
end the call
13
Redialing a Number
If you hear an ordinary busy signal, the phone number you dialed
is busy.
PressTo
O
hang up
N
redial the busy number
Receiving a Call
To receive a call, your phone must be turned on and be in contact
with the network.
When you receive a call, your phone rings and/or vibrates and
displays an incoming call message.
PressTo
N or ANSWER (+)
answer the call
Getting Started
Viewing Y our Phone Number
PressTo
M #
display your phone number
14
Learning More Tasks
Navigating to Features
You can access many of your phone’s features through a menu
system. Use these keys to move through the menu system and find
the feature you want:
Learning More Tasks
Left Soft Key
Perform the
function shown
in the lower left
corner of the
display (usually
EXIT
or
BACK
)
Menu Key
Enter the menu
system
End Key
Exit the menu
system without
making changes
Main Menu
Recent Calls
Fixed Dial
EXIT SELECT
Right Soft Key
Perform the
function shown
E5
in the lower right
corner of the
display (usually
SELECT
the
highlighted
menu item)
Scroll Key
Move up or
down through
menus and lists
15
Some features that are described in this guide are
designated with this logo. These are optional network
and subscription-dependent features. Contact your
service provider for information about availability.
This guide provides navigation instructions that show you how to
get to specific menu features as follows:
Find the
M > Recent Calls > Dialed Calls
Feature
The > symbol means that you should scroll to and select the
indicated feature. To locate and select the
Dialed Calls feature as
shown in the above example:
Do This
12:00
Ready
E
From the idle display,
press
M
to enter the
menu system
5
F
Learning More Tasks
w
PH BOOK M MESSAGE
16
Do This
E5
Main Menu
Recent Calls
Fixed Dial
EXIT SELECT
E5
Recent Calls
Received Calls
Dialed Calls
EXIT SELECT
Recent Calls
is already
highlighted because it
is the first item in the
menu list
Press
SELECT
(+) to
select
Recent Calls
Press S to scroll
to
Dialed Calls
Learning More Tasks
17
Learning More Tasks
Do This
E5
Recent Calls
Received Calls
Dialed Calls
EXIT SELECT
Press
SELECT
(+) to
select
Dialed Calls
Your phone displays
the dialed calls list
18
Using Menu Features
To set or adjust a phone feature, you may have to select an item
from a list of options, or use the keypad to enter information.
Some features prompt you to select from a list of items or actions:
Scroll down
to view
additional
items.
Press
BACK
(-)
to go back to the
previous screen.
• In a numbered list, press a number key to highlight the item.
• In an alphabetized list, press a key multiple times to cycle
through the letters on the key and highlight the closest
matching list item.
Dialed Calls
10) John Smith
9) Mary Smith
BACKMVIEW
Press
M
to open a
contextsensitive
sub-menu.
Highlighted
item
Press
VIEW
(+)
to view details of
the highlighted
item.
Learning More Tasks
• When a field contains a predefined list of values, press
the left and right to scroll and view the entire entry.
S to
19
Other features, such as the phonebook and datebook applications,
require you to enter information in multiple fields:
Scroll down
to view
additional
fields.
Entry Details
Name:John Smith
No.:2125551212
CANCELCHANGE
Highlighted
field
Press
CANCEL
(-) to go
back to the previous
screen and cancel any
changes.
Press
to edit the information
in the field.
• Enter information in an empty field by typing numbers or
text from the keypad. (See “Entering Text” on page 22.)
• When a field contains a predefined list of values, press
the left and right to scroll through and select a value.
Learning More Tasks
20
CHANGE
(+)
S to
The message center application lets you compose and send
alphanumeric text messages. A flashing I-beam cursor indicates
the text insertion point:
Flashing
I-beam cursor
indicates
insertion
point.
Press
CANCEL
to exit without
making changes.
Msg:
___________________
____________________
CANCELMBROWSE
(-)
Press
to open the
sub-menu.
M
Press
BROWSE
to select data from
a list of entries.
(+)
When you begin entering data, the I-beam cursor change to a
block cursor and the soft key functions change appropriately:
Block cursor
indicates
current
highlighted
character.
Msg:
T __________________
____________________
DELETEMOK
Learning More Tasks
Press
CANCEL
(-) to
delete the character
to the left of the
insertion point.
Press OK (+)
to accept and
store the data.
21
Entering Text
General Text Entry Rules
Use the number keys to enter letters, numbers, and other
characters. Press the same key repeatedly to cycle through
available characters (see “Character Chart” on page 23):
Press a
number key to
enter text at
I-beam cursor
location
Press a
number key as
many times as
necessary to
enter the
desired
character
Learning More Tasks
Press and hold
a number key
to cycle
between
uppercase and
lowercase
characters
Enter Text:
__________________
___________________
CANCEL M BROWSE
Press up or
down to mov e
I-beam cursor
up or down
one line,
change
character in
block cursor to
uppercase or
lowercase
Press left or
right to move
I-beam cursor
to the left or
right, change
block cursor to
I-beam cursor
22
• If you do not press a key for two seconds, the character in the
block cursor is accepted and the cursor moves to the next
position.
• The first character of every sentence is capitalized unless you
manually override it.
Character Chart
Use this chart as a guide for producing characters. Press and hold
a key to cycle between uppercase and lowercase characters.
1 [space] . 1 ? ! , @ _ & : " ( ) ' ¿ ¡ % £ $ ¥
2 A B C 2 Ä Å à α β Ç
3 D E F 3 ∆ É è Φ
4 G H I 4 Γ ì
5 J K L 5 Λ
6 M N O 6 Ñ Ö Ø Ò Ω
7 P Q R S 7 Π ß Σ
8 T U V 8 Θ Ü ù
9 W X Y Z 9 Ξ Ψ
0 + - 0 x * / = > < # §
Learning More Tasks
23
Using iTAP
iTAP lets you type the letters of a word using only one keypress per
letter. To use iTAP, press
prompted to enter text.
When you activate iTAP, the third line of the display becomes a
working area that shows a list of the most common words and
letter combinations based on the keys you press. The list is updated
with each keypress. When you have entered all the letters of a
word, press
S to scroll left and right through the list and select
the word you want.
M and select iTAP when you are
For example, to spell the word “act,” press
2 2 8. The
display shows:
I-beam
cursor
indicates
the text
insertion
point.
Learning More Tasks
Press
DELETE
clear the last letter
entered.
___________________
____________________
Cat Act Bat Abu
DELETESELECT
(-) to
Press S to scroll
and view additional
word choices in
the working area.
Press
SELECT
enter the
highlighted word at
the insertion point.
If the word you are spelling is not in the iTAP dictionary, an
appropriate letter combination may not appear in the word list.
Delete one or more characters until you see an accurate letter
24
(+) to
combination, then highlight it to lock that portion of the word.
Continue entering letters and highlighting letter combinations to
spell the word.
• The first word of a sentence is automatically capitalized, with
following words in lowercase. Press up/down
times to force initial character capitalization, all uppercase,
or all lowercase characters.
S one or more
• A space is automatically added after each word. When you
add punctuation, the space before the punctuation is
removed. Press
characters as shown in the “Character Chart” on page 23.
• To type a number, enter the first digit and then highlight it in
the working area. Following keypresses add digits to the
number until you press
the insertion point.
1 or 0 to enter punctuation or special
SELECT (+) to enter the number at
Storing an Entry in the Phonebook
You can store a list of names and phone numbers in your phone’s
electronic phonebook. You can view and dial these entries directly
from your phone.
Learning More Tasks
25
Fields in a Phonebook Entry Form
Voice Name
a recorded Voice Name. (You
can call the entry by saying
the name when your phone
is idle.)
Type
icon is
the type of
phone
number
$
Work
U
Home
S
Main
h
Mobile
Z
Fax
p
Pager
icon indicates
$*Carlo Emrys
01543372151410
Speed No.15
BACKMEDIT
Returns to
list view
Opens
phone
menu
The title is the entry’s
name of the person or group) or
Speed Number
you can enter from idle to “speed
dial” the entry).
Opens
entry
form
Name
(the number
No.
is the
phone number.
Speed
Number
Storing a Phonebook Entry
Note: You can also use the following procedure to store a fixed
Learning More Tasks
dial entry by scrolling to and selecting
Fixed Dial.
(the
26
Find the
Feature
M > Phonebook
M > New
Entering Required Fields
Some fields are required for a phonebook entry.
PressTo
S scroll to Name
Change (+)select Name
keypad keysenter a name for the phonebook entry (see
“Entering Text” on page 22)
OK (+)store the name
S scroll to No.
Change (+)select No.
keypad keysenter the phone number
OK (+)store the phone number
Recording a Voice Name
You can also optionally record a voice name for a phonebook
entry.
PressTo
S scroll to Voice Name
Record (+)record a voice name
Learning More Tasks
The phone displays
say name.
Press Voice Key then
27
PressTo
voice key and say
the entry’s name
(in two seconds)
record the voice name
The phone displays
REPEAT name.
Press Voice Key then
voice key and
repeat the name
Entering Optional Fields
confirm the voice name
The phone displays Trained:Voice Name.
Continue by entering some optional fields, if needed.
PressTo
S scroll to Type
Change (+)select Type
S scroll to the type of phone number
Select (+)select the type of phone number
S scroll to Speed No.
Select (+)select Speed No.
Learning More Tasks
The phone automatically fills in the first
available number on a new form.
keypad keysenter a different speed number if desired
Save (+)save the modified speed number
If your chosen speed number is already
assigned to another entry, you are asked if
you want to replace that entry.
28
PressTo
S scroll to More
Select (+)select More if you want to create another
entry with the same
Name
Using Text Messages
Text messages are brief messages that appear on your phone
display. A text message may include phone numbers or URLs. You
must set up a text message inbox before you can send and receive
these messages. Your inbox holds up to 10 messages.
Setting Up the Text Message Inbox
Learning More Tasks
Find the
Feature
PressTo
S scroll to the Service Center No. field
Change (+)open the Service Center No. editor
M > Messages
M > Text Msg Setup
keypad keysenter the phone number for the service
center that handles your outgoing
messages
OK (+)store your service center number
S scroll to the Expire After field
Change (+)open the Expire After editor
29
PressTo
keypad keysenter the expiration period—the number
of days your network tries to send
unreceived messages
OK (+)store the expiration period
S scroll to the Reply Type field
Change (+)open the Reply Type editor
S scroll to the type of replies you want to send
Select (+)store the reply type
S scroll to the Cleanup Period field
Change (+)open the Cleanup Period editor
S scroll to the period that messages stay in
your inbox
Select (+)store the cleanup period
If you select
Custom, continue. Otherwise,
the procedure is complete.
S change the entry in the active Custom field
Learning More Tasks
* and #switch between the number and label fields
Done (-)store the custom cleanup period
30
Reading T ext Messages
Note: You must set up your inbox before reading text messages.
See “Setting Up the Text Message Inbox” on page 29.
Find the
Feature
PressTo
S scroll to the message you want (! = unread
Read (+)open the message
M > Messages > Text Msgs
and urgent,
M = read, f = read and locked)
Dialing Numbers from Text Messages
Note: You must set up your inbox before opening text messages.
See “Setting Up the Text Message Inbox” on page 29.
Find the
Feature
PressTo
S scroll to the message with the number
M open the text message menu
S scroll to Call Back
Select (+)dial the number stored with the message
M > Messages > Text Msgs
Learning More Tasks
Note: If the phone lists more than one number for the message,
S to scroll to a number and press Select (+) to dial.
press
31
Using V oicemail
You can listen to your voicemail messages by calling your
network voicemail phone number.
Storing Y our Voicemail Number
Store your voicemail number in your phone to make it faster and
easier to use voicemail.
Find the
Feature
PressTo
M > Messages
M > VoiceMail Setup
keypad keysenter the phone number for your voicemail
OK (+)store the number
Listening to Voicemail Messages
Note: Store your voicemail number before using this procedure.
Find the
Learning More Tasks
Feature
Your phone calls the voicemail number you stored. Contact your
service provider for information about your voicemail features.
32
M > Messages > VoiceMail
Locking and Unlocking Your Phone
You can lock your phone manually, or you can set your phone to
lock automatically whenever you turn it off.
When you try to use a locked phone, it prompts you for your
unlock code. A locked phone still rings or vibrates for incoming
calls or messages.
Locking Your Phone Manually
Find the
Feature
PressTo
keypad keysenter your four-digit unlock code
OK (+)lock the phone
Press
M > Settings > Security > Phone Lock
> Lock Now
Setting Your Phone to Lock Automatically
Find the
Feature
PressTo
keypad keysenter your four-digit unlock code
OK (+)set the phone to lock automatically
Press
M > Settings > Security > Phone Lock
> Automatic Lock > On
Learning More Tasks
33
Unlocking Y our Phone
At the Enter Unlock Code prompt:
PressTo
keypad keysenter your four-digit unlock code
OK (+)unlock the phone
Press
If You Forget a Code or Password
If you forget a security code (originally set to 000000), contact
your service provider.
If you forget your phone’s unlock code (originally set to 1234), try
the last four digits of your phone number. If that does not work, do
the following when you see the
PressTo
M
display the security code prompt
Enter Unlock Code prompt:
keypad keysenter your security code
OK (+)bypass the Unlock Code prompt
Learning More Tasks
Locking and Unlocking Your Keypad
PressTo
M *lock or unlock your keypad
Note: Incoming calls and messages unlock the keypad.
34
Caller ID
The Calling line identification (caller ID) feature lets
you see who is calling before you answer.
• If the caller’s name is stored in your phonebook, the name is
displayed.
• If the name is not in your phonebook, the caller’s phone
number is displayed.
• If caller ID information is not available, your phone displays
the message
Incoming Call.
Automatic Redial
You may be unable to complete a call if the wireless system is busy.
When this happens, the system transmits a fast busy signal, and
your phone displays the message
reason for the failure.
WIth automatic redial, your phone repeats the call attempt over
the next four minutes.
Call Failed along with the
Learning More Tasks
PressTo
N or RETRY (+)activate automatic redial
When the call goes through, your phone rings or vibrates one
time, displays
Redial Successful, and then connects the call.
35
Call Waiting
If you subscribe to call waiting, you may hear a tone while
you are on a call. This tone indicates that you have
received a second call.
To place the first call on hold while you answer the second call:
PressTo
N answer the new call
N (analog mode)
or
SWITCH (+)
(digital mode)
To end the first call and answer the second call:
PressTo
O end the current call
Learning More Tasks
N
switch back to the first call
Your phone rings to signal the new call.
answer the new call
Unanswered Calls
When you cannot answer a call, your phone keeps a record of your
unanswered calls and displays the
36
T (missed calls) icon and the
message Missed Calls (or Unknown if caller ID information is
not available).
PressTo
VIEW (+) view the unanswered calls list
S scroll through the list and select a call that you
want to return
N dial the number
Dialing Emergency Numbers
Your service provider programs one or more emergency phone
numbers that you can dial even if your phone is locked or
restricted.
PressTo
any keypad keydisplay the enter code or locked prompt
keypad keysenter the emergency number (such as 911)
N dial the emergency number
Additional Dialing Features
Learning More Tasks
In addition to simply dialing numbers on your keypad, you can
insert numbers or characters and dial calls in a variety of ways.
37
To insert numbers or characters:
Do ThisTo Insert
Press 0 for two
seconds and enter rest of
international access code for country
from which you are calling
number
M and then
Press
scroll to and select one
of the following:
Insert Pause (to
•
insert a
•
Wait (to insert a w)
•
Insert 'n' (to insert
an
p)
n)
special character when making a
calling card call:
• Pause tells your phone to wait
• Wait tells your phone to wait
• 'n' tells your phone to stop and
M > Attachdigits to precede the number to call
Press
Learning More Tasks
M
Press
Add Digits
>
digits at the end of the number to call
until the call connects before it
dials the next digit in a series
until the call connects, then
prompt you before it sends the
remaining digits
prompt you for a number before it
continues dialing
To dial a call:
Do ThisTo Dial
Press the two-digit phonebook index
number of the entry
38
speed dial number
Do ThisTo Dial
Press and hold the single-digit
phonebook index number
one-touch dialing
number
Press voice key and say the name (in
voice dial number
two seconds)
Press M > Recent Calls
Received Calls or Dialed Calls
>
missed or recent call
> entry to call
Using In-Call Features
While you are on a call, you can perform the following tasks:
Do ThisTo
Press M > Holdplace a call on hold
M > Mutemute a call
Press
M > Spkrphone Onactivate the speakerphone
Press
(hands-free mode)
M > My Tel. NumberView your phone number
Press
M > Send TonesSend digits as DTMF tones,
Press
for example for credit card
dialing or password entry
Learning More Tasks
39
Phone Fundamentals
Phone Diagram
Power Key &
Status Light
Turn the phone
on and off, view
call, service, and
message status
Headset Jack
Connect an
optional headset
Volume Keys
Adjust earpiece
and ringer volume
Soft Keys
Perform functions
Phone Fundamentals
identified by
display prompts
End Key
End phone calls
Speaker Key
Activates/
deactivates
hands-free mode
40
Earpiece
Ultra-compact
phone speaker
Voice Key
Record V oiceNotes,
phonebook and
datebook entries
Display
(see “Display
Indicators” on
page 17)
Menu Key
Enter the menu
system
Send Key
Place and answer
calls
Scroll Key
Scroll through
menu features,
move the cursor
when entering text
Accessory
Connector
Port
Connect the
battery charger
and accessories
Speakerphone
For hands-free
phone operation
Microphone
Display
The top section of the display shows phone status indicators. Text
and number messages, keypad input, and menu options appear in
the middle of the display. Text labels at the bottom of the display
identify the current soft key and menu key functions.
Display Indicators
➋ In Use
Indicator
➊ Signal
Strength
Indicator
➑ Digital/
Analog
Signal
Indicator
➌ Roam
Indicator
O
5
F
w
➐ Alert Indicator
➍ Message W aiting
Indicator
➎ Voice Message
Waiting Indicator
E
&X
,
12:00
Clock
➏ Battery
Level
Indicator
➊ Signal Strength Indicator Shows the strength of your
phone’s connection with the local wireless system.
Strong
54321j
No signal
You cannot make or receive calls when the no signal indicator is
displayed.
Phone Fundamentals
41
➋ In Use Indicator Appears when a call is in progress.
➌ Roam Indicator Appears when your phone accesses a
wireless system outside your home network. When you leave your
wireless service area, your phone roams or seeks another service
area.
➍ Message Waiting Indicator Displayed when
your phone receives a text message.
➎ Voice Message Waiting Indicator Displayed
when your voicemail receives a message.
➏ Battery Level Indicator Shows the amount of charge left
in your battery. The more segments visible, the greater the charge.
High
Recharge your battery as soon as possible when you see the
Low Battery warning message.
EDCB
Empty
Phone Fundamentals
➐ Alert Indicator Indicates the current selected alert. The
default alert is a ringer.
Ringer on
w
Vibrate on
y
(add) Vibrate then ring
Ring then vibrate
v
42
Silent
t
Vibrate with all tones off
x
All Alerts off
u
F
➑ Digital ()or Analog () Signal Indicator
Indicates whether you are receiving a digital or analog signal.
I
Status Light
The status light provides
information regarding your
type of service, and
incoming call or message
status.
The status light changes
color and flashes or remains
on to indicate different states:
IndicationState
alternating red/greenincoming call
flashing greenin service, home-type system
flashing yellowroaming, non-home-type system
flashing redno service
alternating red/service color
(green, yellow, or red)
Status
light
text message or voicemail
message received
Phone Fundamentals
43
Volume Ke ys
Use the upper and lower
volume keys to adjust your
phone’s earpiece and
ringer volume.
When PressTo
During a callvolume keysincrease or decrease earpiece
Volume
keys
speaker volume
When you are
not on a call
volume keysincrease or decrease ringer
volume
Battery Use
Caution: To prevent injuries or burns, do not allow metal objects
to contact or short-circuit the battery terminals.
Phone Fundamentals
Maximizing Battery Life
To ensure that you enjoy maximum battery life and use your
battery to its fullest capacity:
• Always use Motorola approved batteries and battery chargers.
• Maintain the battery at or near room temperature when
charging.
44
• New batteries or batteries that have been stored for long
periods of time may not rapid charge properly. In these
instances, the battery requires an overnight charge.
• When you do not intend to use a battery for a while, store it
uncharged in a cool, dark, dry place, such as a refrigerator.
• To prolong the life of your batteries, do not expose them to
temperatures below -10°C (14°F) or above 45°C (113°F).
Always take your phone with you when you leave your car.
• Over extended periods of time, batteries gradually wear down
and require longer charging times. This is normal. If you
charge your battery regularly and notice a decrease in talk
time or an increase in charging time, then it is probably time
to purchase a new battery.
Disposing of Batteries
To dispose of batteries, check with your local recycling center for a
battery recycler near you. Never dispose of batteries in a fire.
Phone Fundamentals
45
When You’re Ready to Do More
Menu Map
This is the standard menu layout. Your service provider may have
modified the menu structure or changed some feature names.
And, you can change the menu structure, as well. Not all features
may be available for all users.
• Recent Calls
• Received Calls (53)
• Dialed Calls (52)
• Notepad (53)
• Call Times (52)
• Phonebook (51)
• Datebook (47)
• Quick Dial (52)
• Radio (52)
• Messages (48)
• Info on Demand (48)
• Shortcuts (54)
• VoiceNotes (54)
• Browser (47)
• Settings
• Ring/Vibrate
When You’re Ready to Do More
• Alert (53)
• Detail (53)
46
• Settings (continued)
• Phone Status
• My Tel. No. (51)
• Phone: Line 1/2 (51)
• Battery Meter (51)
• Credit Info (51)
• Other Information (51)
• Connection
• IrDA Link (47)
• In Call Setup
• In Call Timer (48)
• Answer Options (47)
• Call Waiting (48)
• Security
• Phone Lock (54)
• Lock Keypad (53)
• Lock Application (53)
• Restrict Calls (54)
• New Passwords (54)
• Other
• Personalize (50)
• Initial Setup (49)
• Network (50)
• Car Settings (49)
• Headset (49)
Menu Feature Descriptions
B
ROWSER
C
ONNECTION
IrDA Link
D
ATEBOOK
IN C
Answer Options
Access Web pages and run Web-based
applications.
The Browser delivers WAP (Wireless Application
Protocol) pages from your wireless service provider directly to
your phone. These pages give you current information on
selected topics.
You can connect your phone to a computer or
fax machine to send and receive fax and data calls on the
connected machine. You can connect your phone using a
cable and PCMCIA card, a cable only, or an Infrared Data Association (IrDA) link.
Set up a wireless infrared connection. Your phone
must be within one meter of the linking device.
Schedule appointments in the datebook calendar.
You can display events for the week, a day, or details for a
specific event. See “Datebook” on page 59.
ALL SETUP
Customize settings that provide information
during a phone call, such as timers and call-answering
options.
Turn call answering options on or off:
When You’re Ready to Do More
Multi-Key answer by pressing any key
47
Call Waiting
When another call arrives while you are already on a
call, call waiting can play a tone to notify you of the
new call.
In Call Timer
You can set the following options for your display:
Time displays the elapsed time for the
Off no in-call display for the timer
I
NFO ON DEMAND
from your service provider.
M
ESSAGES
messages.
Your voicemail records voice messages from people
who call you when you are unavailable. Voicemail messages
are stored on the network rather than on your phone. When
you receive a voicemail message, your phone displays
VoiceMail &. See “Using Voicemail” on page 32.
Your phone can also receive text and information services
messages which may include text, phone numbers, and
When You’re Ready to Do More
URLs.
Activate and deactivate call waiting.
Adjust call timer settings.
current call
Request and receive information
Listen to voicemail, send and receive text
New
48
• Text messages are brief messages that you can enter, send,
and receive (such as “Where are we meeting?”).
• Information services messages are broadcast or browser
messages that you can only receive (such as stock updates
or other news).
When you receive a new message, your phone displays
Message X and gives an alert. You must set up your
message inboxes before you can use text or information
services messages. See “Using Text Messages” on page 29.
O
THER
Car Settings
Adjust hands-free car kit settings.
When your phone is connected to a car kit or headset,
it can automatically answer calls after two rings. You
can route your calls directly to a connected car kit or headset.
Headset
Initial Setup
Animation switches on and off smooth scrolling
Adjust headset settings.
Set several basic phone options:
within and between text fields (off
conserves the battery)
Auto PIN Dial automatically dials your PIN
Battery Save conserves power (if available)
Auto Redial automatically redials calls that fail due
to network conditions
Backlight Display changes the backlight display, which
usually changes based on the amount
of ambient light
New
When You’re Ready to Do More
49
DTMF switches DTMF tones to long or short
form
Language sets the language for phone menus
Master Clear performs master reset and clears all
user-selectable options, resettable timer,
recent call lists, and phonebook
Master Reset resets all options back to their original
factory settings except for the unlock
and security codes
Scroll tells the cursor to stop or wrap around
when it reaches the top or bottom of a
list in the display
Status Light turns the status light off (to conserve
battery power) and on
Time and Date set the phone’s time and date
Zoom switches to three or four lines of display
50
Network
Your service provider registers your phone to a network. You
may need to change the network registration to do things like
connecting to a TTY device or using your phone as a wireless
When You’re Ready to Do More
modem.
Personalize
Banner
View and adjust your phone’s network settings.
Set several personal phone options:
changes the text displayed in the idle
state
Greeting
changes the text displayed when you
turn on your phone
Keys
changes the functions of the soft keys
in the idle state (see “Customizing the
Soft Key Functions” on page 66)
Main Menu
changes the order of the main menu
(see “Customizing the Order of Menu
Items” on page 65)
Quick Dial
P
HONE STATUS
Battery Meter
Credit Info
Prepay users can view current credit
changes quick dial numbers
View a detailed battery charge meter.
information.
If you use a prepay option, you can view the credit
available, its expiration date, and the date of the last deposit.
My Tel. No.
Other Information
Change the way your phone number displays.
view specifications for your phone’s
features (if available).
Phone: Line 1/2
Change the active phone line (on dual line
phones) to place or receive calls from either of the available
numbers.
When You’re Ready to Do More
P
HONEBOOK
Open the phonebook list, where you can dial or
store numbers.
To store names and phone numbers in your phonebook, see
“Storing an Entry in the Phonebook” on page 25.
51
You can dial phonebook entries by selecting them from the
phonebook list. You can also perform several other tasks:
• check your phonebook’s capacity to see how many entries
• tell your phone to sort your phonebook list by speed dial
• use PIM (Personal Information Management) software to
Q
UICK DIAL
numbers.
Your wireless service provider may program one or
more quick dial numbers into your phone. These numbers
usually include the customer service number, and you can
dial them by selecting them from the quick dial list.
Note: Your service provider may use a different name for this
feature.
R
ADIO
R
ECENT CALLS
Call Times
When You’re Ready to Do More
You can view five timers that track time spent on dialed calls,
received calls, and all calls. See “Call Timers” on page 66.
Dialed Calls
you have used and how many more are available
number (the standard), name, or Voice Dial
synchronize your phone with a computer, so you can edit
phonebook entries on your phone and on the computer
Dial pre-programmed customer service
Tune, store presets, and listen to AM/FM radio stations.
View call timers.
View a list of recently dialed calls.
52
Your phone keeps a list of phone numbers from calls you
recently dialed (even if the calls did not connect). The list is
sorted from newest to oldest. Each entry tells you the person’s
name and number (if available) and whether or not the call
connected.
Notepad
Call or store the last number entered from the
keypad.
You can use this notepad to view the last number you entered,
even if you did not call the number.
Received Calls
View a list of recently received calls.
Your phone keeps a list of the numbers from calls you
recently received (even if you did not answer). The list is
sorted from newest to oldest. Each entry tells you the person’s
name and number (if available) and whether or not the call
connected.
R
ING/VIBRATE
Alert
See “Ring/Vibrate” on page 62.
Select a type of ring or vibration alert for incoming calls
and messages.
Detail
Change details about the type of ring or vibration alert
you select.
S
ECURITY
Lock Application
Lock and unlock specific phone
applications (such as phonebook and datebook) so that users
must enter the unlock code to use them.
Lock Keypad
Lock and unlock your keypad. See “Locking
and Unlocking Your Phone” on page 33.
When You’re Ready to Do More
53
New Passwords
Change your unlock code (originally set to
1234) or your security code (originally set to 000000).
Phone Lock
Lock and unlock your phone. See “Locking and
Unlocking Your Phone” on page 33.
Restrict Calls
Restrict incoming and outgoing calls.
You can stop all outgoing or incoming calls, or you can
restrict them to the numbers stored in your phonebook.
S
HORTCUTS
Create keypad or voice shortcuts to menu features.
See “Shortcuts” on page 64.
V
OICENOTES
Record messages and phone calls using your
voice key. See “VoiceNotes” on page 55.
You can view, play back, lock, and delete VoiceNotes in your
VoiceNote list.
Conference Call
To talk to more than one person on a call, you can make
a conference call. Call the first person, call the second
person, then link the two calls together.
PressTo
keypad keysenter the first person’s number
When You’re Ready to Do More
N
dial the call
keypad keysenter the next person’s number
54
PressTo
N
dial the call
Your phone displays
l next to the first call (on hold).
and
Link (-)connect the two calls
O
end the entire call
W next to the active call
VoiceNotes
VoiceNotes allow you to record personal messages or phone calls.
You can play them back at any time.
Recording a VoiceNote
There are no pre-recorded VoiceNotes on your phone when you
receive it. To record a VoiceNote:
Find the
Feature
Do ThisResult
Press the voice key and
hold for one second.
M > VoiceNotes
A tone sounds in the earpiece and
the phone displays the recording
message.
When You’re Ready to Do More
Continue holding the voice
key, and speak your voice
message into the phone.
The phone records the message
and displays a recording timer.
55
Do ThisResult
Release the voice key to
stop recording.
The phone displays the VoiceNotes
list number and the total
recording time.
Viewing the VoiceNotes List
The VoiceNotes list shows all your VoiceNotes along with other
important information and features.
Find the
Feature
Scroll
through list
Locked
VoiceNote
To previous
screen
New VoiceNote appears at the end of the list or by itself if no
When You’re Ready to Do More
VoiceNotes are stored. Select
M > VoiceNotes
---VoiceNotes---
4) 2:20pm 23-Mar
f
3) 4:05pm 22-Mar
EXIT M PLAY
T o V oiceNotes
sub-menu
New VoiceNote to view instructions
on how to record a new VoiceNote.
56
Time/Date
Received
Plays the
selected
VoiceNote
Playing a VoiceNote
To play a recorded VoiceNote:
Find the
Feature
PressTo
M > VoiceNotes
S highlight VoiceNote for playback
PLAY (+)play a VoiceNote
Tip: You can play a VoiceNote while taking a call. It won’t be
transmitted to the other party.
Playback Screen
While the VoiceNote is playing, the playback screen is displayed.
Indicates
% played
Rewind
To
previous
screen
VoiceNote 3f
SAVE DELETEM
To
VoiceNotes
menu
VoiceNote
number
Locked
VoiceNote
Fast
forward
Erases
VoiceNote
When You’re Ready to Do More
57
VoiceNote Keys
While playing back a VoiceNote, use these keys to do the following:
Stop playback
and go to
VoiceNotes
menu
Stop playback
and return to
VoiceNotes list
Stop playback
and scroll up/
down to next
VoiceNote
Rewind three
seconds,
resume playing
When You’re Ready to Do More
Press and hold
to rewind to
the beginning
GRAPHIC
FOR
PLACEMENT
ONLY
When playback
is complete,
press to restart
VoiceNote
Unlocked: Stop
playback and
display
VoiceNote ?
VoiceNote
Locked: Stop
playback and
unlock
VoiceNote
Number keys
alternately stop
and start
playback
Fast forward
three seconds,
resume playing
Press and hold
to fast forward
to end
Delete
58
Datebook
The datebook lets you schedule and organize appointments and
keeps track of special events. It can display events for the week, a
day, or details for a specific event.
Open the datebook to schedule or see events.
Find the
Feature
M > Datebook
Datebook Views
When you open the datebook, your phone displays a calendar for
the week.
Untimed
events
12 hour
window
Return to
previous
screen
15 NOV-21 NOV
S M T W T F S
EXITM VIEW
Display menu
End of
week
Day of week
Event
Go to
specific
day
When You’re Ready to Do More
59
Lines or filled in boxes under each day indicate that events have
been scheduled.
PressTo
* or #scroll left or right to past or future days
S scroll up or down
VIEW (+)to open a specific day
M to display the datebook sub-menu
Day View
Press View (+) to view the day’s events. You can store, edit, view,
copy, and delete any event from the day view.
60
When You’re Ready to Do More
Untimed
events
Down scroll
arrow
Alarm
Return to
previous
screen
THU 19-NOV
••••Joe’s B-day
9:00+ Marie,mtg
BACKMVIEW
Display menu
Day of week
Event
Display
event
details
Event View
E
Press View (+) to open the detailed event view. You can edit,
copy, and delete events from the event view. Event details include
call alerts, times, days, and other event data.
Down scroll
arrow
+THU 12:00 pm
vent date
and time
When You’re Ready to Do More
Alarm
Return to
previous
screen
9:00 Marie, new
product meeting
BACKMEDIT
Display menu
Display
event edit
form
Storing a New Event
Find the
Feature
PressTo
SELECT (+)open the event entry form
keypad keys enter the event name
S move from one entry field to the next
M > Datebook > New
Once you reach a field, complete the event
details. A title is required. Other fields include
time, duration, date, repeating events, and
alarms.
Event
details
61
PressTo
DONE (-)store the new event and return to the week
view
Configuring Settings
You can adjust a wide variety of phone settings and configure the
phone to suit your needs.
Ring/Vibrate
Your phone rings or vibrates when you have incoming calls or
other events. You can customize the ring and apply it to all events
or select different ring styles for specific events.
Selecting a Ring/Vibration for All Events
Find the
Feature
PressTo
M > Setting > Ring/Vibrate > Alert
S scroll to and select a ring or vibration
SELECT (+)select a type
The phone displays the
When You’re Ready to Do More
message.
62
Changed: Alert
Selecting a Ring/Vibration for Specific Events
When you select a ring/vibration type for a specific event, it
overrides the ring set for all events.
Find the
Feature
PressTo
M > Settings > Ring/Vibrate
> alert typeDetail
Sscroll to the event that should have a special
alert
SELECT (+)select the event
The phone displays the
Alert menu.
S scroll to the alert you want
SELECT (+)select the alert
The phone displays the
alert
message.
Canceling the Ring or Vibrate Alert
Changed:
event
While the phone is ringing:
PressTo
O or IGNORE (-)
cancel the ring or vibrate alert
Depending on your phone configuration and the type of
subscription you have with your service provider, the call may be
forwarded or the calling party may receive a busy signal.
When You’re Ready to Do More
63
Shortcuts
You can create shortcuts to mark frequently used menu items.
There are no default shortcuts.
Setting Up Shortcuts
You can set up a shortcut from any highlighted item on the
phone, except for items in a context-sensitive menu or items that
are grouped together in a form.
Available Shortcuts
TypeExample
data objectPhonebook entry or text message
listalarm setting options
highlighted item
meter
editorstime or date editor
formblank form, such as new Phonebook
valuetime setting for the backlight
Voicemail menu item
Battery Meter
entry
browser serviceweb page
When You’re Ready to Do More
SIM Toolkit
applications
64
SIM Toolkit initial screen
Creating Shortcuts
Find the
Feature
Do ThisResult
Press and hold
M.
M > the item to which you want to
assign a shortcut
The phone displays:
Assign Shortcut “Item” to key no: #?
where Item is the name of the item you
selected, and # is the number of the next
available shortcut.
OK (+).The phone confirms the new shortcut.
Press
Customizing the Order of Menu Items
You can customize the order of the items in your phone’s main
menu, depending upon your usage.
Find the
Feature
PressTo
SELECT (+)open the main menu
M > Settings > Other Settings
> Personalize > Main Menu
When You’re Ready to Do More
Sscroll to the menu item you want to want to
move
GRAB (+)grab the menu item you want to move
S move the item up or down the menu
INSERT (+)insert the item in the new location
65
Customizing the Soft Key Functions
When your phone is idle, you can relabel the soft keys (- and
+) to access any of three main menu items: Messages, Recent
Calls, or Phonebook.
Find the
Feature
PressTo
SELECT (+)display the key editor
S scroll to
SELECT (+)open the key editor
M > Settings > Other Settings
> Personalize > Keys
Left, Right, or Smart
S scroll to the new key function
SELECT (+)confirm the new function
The soft key label will reflect the new
selection whenever the phone is idle.
Call Timers
Network connection time is the elapsed time, in one-minute
intervals, from the moment you connect to your service provider’s
network to the moment you end the call by pressing
When You’re Ready to Do More
includes busy signals and ringing.
O. The time
66
You can view the approximate network connection time elapsed
during the following calls:
TimerRecords time spent on
Last Call your last call
Dialed Calls dialed calls since last reset
Received Calls received calls since last reset
All Calls all calls since last reset
Lifetime all calls
Note: The amount of network connection time you track on your
resettable timer may not equal the amount of time for which you
are billed by your wireless service provider. For billing
information, please contact your service provider directly.
When You’re Ready to Do More
Find the
Feature
M > Recent Calls > Call Times
To view the timer:
PressTo
S scroll to the timer
Select (+)display the timer
To reset the timer:
PressTo
Reset (+)reset the time (if available)
Yes (+)confirm the reset
67
Troubleshooting
QuestionAnswer
I pressed the
power button,
but nothing
happened. What’s
wrong with my
phone?
Be sure to press and hold the power key
until the display appears and you hear
an audible alert. If nothing still
happens, check that you have installed a
battery and that the battery is charged.
For more information about batteries
and charging see the sections on
batteries starting with “Installing and
Removing Batteries” on page xx.
The display says,
“Locked.” How
do I unlock my
phone?
Troubleshooting
68
Enter the last four digits of your wireless
number. If that doesn’t work, use the
factory preset unlock code: 1234. If all
else fails, call your service provider (the
company that sends you your monthly
wireless bill). (See “Locking/Unlocking
Your Phone” on page xx for more
information on security features.)
QuestionAnswer
My battery didn’t
last as long as I
expected. What
can I do to
extend battery
life?
Your battery’s “talk time” and
“standby time” are relative
measurements of the battery’s capacity.
The more you talk on the phone, the less
standby time you have, and vice versa.
To get the most from your battery, allow
it to charge fully. To charge the battery to
100% of its capacity, leave it in the
charger for an extra hour after the
charger’s light turns green.
You can also turn off the status light to
extend battery life.
Use only Motorola approved batteries
that are compatible with your phone.
Exposing your battery to extreme
temperatures—below -10°C (14°F) or
above 45°C (113°F)—can shorten
battery life. Batteries are especially
sensitive to high temperatures. As a good
rule, always take your phone with you
when you leave your car.
Troubleshooting
69
QuestionAnswer
I tried to place a
call and received
a fast busy
signal.
The wireless system did not process your
call. For example, the wireless system
may be overloaded with call attempts. To
redial, press
attempt, or press
again later. (See “Redialing a Number”
on page xx.)
O before ending your call
N and try the call
I tried to place a
call and received
an alternating
high/low tone.
Troubleshooting
I tried to listen
to my voicemail
(or use a paging
service, a calling
card, etc.) but
nothing
happened.
70
Your call did not reach the wireless
system. You may have dialed the
number too soon after turning the
phone on. Wait until the phone display
Ready before placing a call.
says
An alternating tone may also indicate
that your phone’s signal is blocked.
Make sure you are clear of any
obstructions such as bridges, parking
garages, or tall buildings.
You may have turned off the scratchpad
tones. Place your call, enter the access
numbers when prompted by the
recording, then press
problem in the future, follow the
directions “Turning Scratchpad Tones
On and Off” on page xx to turn the
Scratchpad tones on.
N. To avoid this
QuestionAnswer
I tried to place a
calling card call
using the
Phonebook, but
it didn’t work.
You may have turned off your
Scratchpad tones. Follow the directions
in “Turning Scratchpad Tones On and
Off” on page 107 to turn the Scratchpad
tones on.
Check that you stored your calling card
information in the correct order, and
make sure the groups of numbers are
separated by pauses. The easiest way to
correct the sequence may be to start
from scratch. Enter your calling card
information again, and store it in the
same memory location as your previous
attempt.
Also keep in mind that when using your
calling card, you must enter the number
you are calling with the area code, but
without the initial “1.” Check with your
long distance carrier for details on using
your calling card.
Troubleshooting
71
QuestionAnswer
I plugged the
data cable into
my phone but my
phone did not
beep. How do I
know if the data
cable is ready to
go?
Troubleshooting
The beep indicates that you are setup
correctly. If you did not hear the beep,
the first thing to check is that your
phone is data capable. To do so, see
“Using Data Features” on page xx.
Next, make sure that both ends of the
data cable are connected—the smaller
end to your phone and larger to your
computer. Also, check the model number
of the cable to be sure you have the right
one. Look for SYN7464 printed on the
cable.
If all of the above checks out, your
computer may have deactivated the port
to save power. Try opening an
application that uses the port, like a fax
or dial-up application, and your
computer will automatically activate the
port.
My phone was
stolen. What
should I report
and to whom?
72
Report a stolen phone to the police and
to your service provider—the company
that sends you your monthly wireless
service bills.
QuestionAnswer
My phone
beeped when I
attached the data
cable but my fax
and data
applications
don’t work at all.
What’s wrong?
You must be in an area with digital
coverage. Check your phone’s display for
the digital icon
digital coverage area.
Some wireless networks may not support
data or fax transmission. If you see the
digital indicator, but you are roaming
on an unfamiliar network, this may be
the case.
Also, remember that data and fax
transmission usually requires a
subscription. Call your service provider
for more information.
F to be sure you’re in a
Troubleshooting
When sending
data with the
data cable, why
does the
computer show a
connection rate
of 19200 Kbps?
19200 is the rate of the connection
between your computer and the phone.
The rate of the connection between your
phone and the network is displayed on
your phone, and will be either 14400 or
9600.
73
QuestionAnswer
I can’t end my
data call by
closing the
application on
my computer.
What can I do?
If necessary, try pressing
phone. Also try disconnecting the cable
or turning off the phone. If possible,
always close the connection through
your computer. These alternative
methods may disrupt the application on
your computer.
N on the
I launched the
Browser but the
display says:
Service Not
Available. What is
wrong?
I launched the
Browser but the
Troubleshooting
display says:
Data Server
Unavailable.
What is wrong?
74
You are in an area without service. If you
have wireless service, look in the display
for the Digital indicator. If you don’t see
it, you may have only Analog service or
no service at all. If you do see the Digital
indicator, you may be connected to
digital network that does not support
Internet access.
Try again in a few minutes. The servers
may be temporarily busy.
The U.S. Food and Drug
Administration's Center f or Devices
and Radiological Health Consumer Update
on Mobile Phones
FDA has been receiving inquiries about the safety of mobile
phones, including cellular phones and PCS phones. The following
summarizes what is known—and what remains unknown—
about whether these products can pose a hazard to health, and
what can be done to minimize any potential risk. This
information may be used to respond to questions.
Why the concern?
Mobile phones emit low levels of radio frequency energy (i.e.,
radio frequency radiation) in the microwave range while being
used. They also emit very low levels of radio frequency energy
(RF), considered non-significant, when in the stand-by mode. It is
well known that high levels of RF can produce biological damage
through heating effects (this is how your microwave oven is able
to cook food). However, it is not known whether, to what extent, or
through what mechanism, lower levels of RF might cause adverse
health effects as well. Although some research has been done to
address these questions, no clear picture of the biological effects of
this type of radiation has emerged to date. Thus, the available
science does not allow us to conclude that mobile phones are
absolutely safe, or that they are unsafe. However, the available
scientific evidence does not demonstrate any adverse health effects
associated with the use of mobile phones.
FDA Update
FDA Update
75
What kinds of phones are in question?
Questions have been raised about hand-held mobile phones, the
kind that have a built-in antenna that is positioned close to the
user's head during normal telephone conversation. These types of
mobile phones are of concern because of the short distance
between the phone's antenna—the primary source of the RF—
and the person's head. The exposure to RF from mobile phones in
which the antenna is located at greater distances from the user
(on the outside of a car, for example) is drastically lower than that
from hand-held phones, because a person's RF exposure decreases
rapidly with distance from the source. The safety of so-called
“cordless phones,” which have a base unit connected to the
telephone wiring in a house and which operate at far lower power
levels and frequencies, has not been questioned.
How much evidence is there that hand-held mobile
phones might be harmful?
FDA Update
Briefly, there is not enough evidence to know for sure, either way;
however, research efforts are on-going. The existing scientific
evidence is conflicting and many of the studies that have been
done to date have suffered from flaws in their research methods.
Animal experiments investigating the effects of RF exposures
characteristic of mobile phones have yielded conflicting results. A
few animal studies, however, have suggested that low levels of RF
could accelerate the development of cancer in laboratory animals.
In one study, mice genetically altered to be predisposed to
developing one type of cancer developed more than twice as many
such cancers when they were exposed to RF energy compared to
76
controls. There is much uncertainty among scientists about
whether results obtained from animal studies apply to the use of
mobile phones. First, it is uncertain how to apply the results
obtained in rats and mice to humans. Second, many of the studies
that showed increased tumor development used animals that had
already been treated with cancer-causing chemicals, and other
studies exposed the animals to the RF virtually continuously—up
to 22 hours per day.
For the past five years in the United States, the mobile phone
industry has supported research into the safety of mobile phones.
This research has resulted in two findings in particular that merit
additional study:
1. In a hospital-based, case-control study, researchers looked for
an association between mobile phone use and either glioma
(a type of brain cancer) or acoustic neuroma (a benign
tumor of the nerve sheath). No statistically significant
association was found between mobile phone use and
acoustic neuroma. There was also no association between
mobile phone use and gliomas when all types of types of
gliomas were considered together. It should be noted that the
average length of mobile phone exposure in this study was
less than three years.
FDA Update
When 20 types of glioma were considered separately, however,
an association was found between mobile phone use and one
rare type of glioma, neuroepithelliomatous tumors. It is
possible with multiple comparisons of the same sample that
this association occurred by chance. Moreover, the risk did
77
not increase with how often the mobile phone was used, or
the length of the calls. In fact, the risk actually decreased with
cumulative hours of mobile phone use. Most cancer causing
agents increase risk with increased exposure. An ongoing
study of brain cancers by the National Cancer Institute is
expected to bear on the accuracy and repeatability of these
1
results.
2. Researchers conducted a large battery of laboratory tests to
assess the effects of exposure to mobile phone RF on genetic
material. These included tests for several kinds of
abnormalities, including mutations, chromosomal
aberrations, DNA strand breaks, and structural changes in the
genetic material of blood cells called lymphocytes. None of
the tests showed any effect of the RF except for the
micronucleus assay, which detects structural effects on the
genetic material. The cells in this assay showed changes after
FDA Update
exposure to simulated cell phone radiation, but only after 24
hours of exposure. It is possible that exposing the test cells to
radiation for this long resulted in heating. Since this assay is
known to be sensitive to heating, heat alone could have
caused the abnormalities to occur. The data already in the
literature on the response of the micronucleus assay to RF are
conflicting. Thus, follow-up research is necessary.
2
FDA is currently working with government, industry, and
academic groups to ensure the proper follow-up to these industryfunded research findings. Collaboration with the Cellular
Telecommunications Industry Association (CTIA) in particular is
78
expected to lead to FDA providing research recommendations and
scientific oversight of new CTIA-funded research based on such
recommendations.
Two other studies of interest have been reported recently in the
literature:
1. Two groups of 18 people were exposed to simulated mobile
phone signals under laboratory conditions while they
performed cognitive function tests. There were no changes in
the subjects' ability to recall words, numbers, or pictures, or
in their spatial memory, but they were able to make choices
more quickly in one visual test when they were exposed to
simulated mobile phone signals. This was the only change
noted among more than 20 variables compared.
3
2. In a study of 209 brain tumor cases and 425 matched
controls, there was no increased risk of brain tumors
associated with mobile phone use. When tumors did exist in
certain locations, however, they were more likely to be on the
side of the head where the mobile phone was used.
Because this occurred in only a small number of cases, the
increased likelihood was too small to be statistically
significant.
4
FDA Update
In summary, we do not have enough information at this point to
assure the public that there are, or are not, any low incident
health problems associated with use of mobile phones. FDA
continues to work with all parties, including other federal
agencies and industry, to assure that research is undertaken to
79
provide the necessary answers to the outstanding questions about
the safety of mobile phones.
What is known about cases of human cancer that
have been reported in users of hand-held mobile
phones?
Some people who have used mobile phones have been diagnosed
with brain cancer. But it is important to understand that this type
of cancer also occurs among people who have not used mobile
phones. In fact, brain cancer occurs in the U.S. population at a
rate of about 6 new cases per 100,000 people each year. At that
rate, assuming 80 million users of mobile phones (a number
increasing at a rate of about 1 million per month), about 4800
cases of brain cancer would be expected each year among those 80
million people, whether or not they used their phones. Thus it is
not possible to tell whether any individual's cancer arose because
of the phone, or whether it would have happened anyway. A key
question is whether the risk of getting a particular form of cancer
FDA Update
is greater among people who use mobile phones than among the
rest of the population. One way to answer that question is to
compare the usage of mobile phones among people with brain
cancer with the use of mobile phones among appropriately
matched people without brain cancer. This is called a case-control
study. The current case-control study of brain cancers by the
National Cancer Institute, as well as the follow-up research to be
sponsored by industry, will begin to generate this type of
information.
80
What is FDA's role concerning the safety of mobile
phones?
Under the law, FDA does not review the safety of radiation-emitting
consumer products such as mobile phones before marketing, as it
does with new drugs or medical devices. However, the agency has
authority to take action if mobile phones are shown to emit
radiation at a level that is hazardous to the user. In such a case,
FDA could require the manufacturers of mobile phones to notify
users of the health hazard and to repair, replace or recall the
phones so that the hazard no longer exists.
Although the existing scientific data do not justify FDA regulatory
actions at this time, FDA has urged the mobile phone industry to
take a number of steps to assure public safety. The agency has
recommended that the industry:
• support needed research into possible biological effects of RF
of the type emitted by mobile phones
• design mobile phones in a way that minimizes any RF
exposure to the user that is not necessary for device function
• cooperate in providing mobile phone users with the best
possible information on what is known about possible effects
of mobile phone use on human health
FDA Update
At the same time, FDA belongs to an interagency working group of
the federal agencies that have responsibility for different aspects of
mobile phone safety to ensure a coordinated effort at the federal
level. These agencies are:
81
• National Institute for Occupational Safety and Health
• Environmental Protection Agency
• Federal Communications Commission
• Occupational Health and Safety Administration
• National Telecommunications and Information
Administration
The National Institutes of Health also participates in this group.
In the absence of conclusive information about any
possible risk, what can concerned individuals do?
If there is a risk from these products—and at this point we do not
know that there is—it is probably very small. But if people are
concerned about avoiding even potential risks, there are simple
steps they can take to do so. For example, time is a key factor in
how much exposure a person receives. Those persons who spend
FDA Update
long periods of time on their hand-held mobile phones could
consider holding lengthy conversations on conventional phones
and reserving the hand-held models for shorter conversations or
for situations when other types of phones are not available.
People who must conduct extended conversations in their cars
every day could switch to a type of mobile phone that places more
distance between their bodies and the source of the RF, since the
exposure level drops off dramatically with distance. For example,
they could switch to:
82
• a mobile phone in which the antenna is located outside the
vehicle
• a hand-held phone with a built-in antenna connected to a
different antenna mounted on the outside of the car or built
into a separate package
• a headset with a remote antenna to a mobile phone carried at
the waist
Again, the scientific data do not demonstrate that mobile phones
are harmful. But if people are concerned about the radio
frequency energy from these products, taking the simple
precautions outlined above can reduce any possible risk.
Where can I find additional information?
For additional information, see the following websites:
Federal Communications Commission (FCC) RF Safety
Program (select “Information on Human Exposure to RF Fields
from Cellular and PCS Radio Transmitters”):
http://www.fcc.gov/oet/rfsafety
World Health Organization (WHO) International
Commission on Non-Ionizing Radiation Protection
(select Qs & As):
http://www.who.int/emf
FDA Update
United Kingdom, National Radiological Protection
Board:
http://www.nrpb.org.uk
Cellular Telecommunications Industry Association
(CTIA):
http://www.wow-com.com
83
U.S. Food and Drug Administration (FDA) Center for
Devices and Radiological Health:
http://www.fda.gov/cdrh/consumer/
1. Muscat et al. Epidemiological Study of Cellular Telephone Use and
Malignant Brain Tumors. In: State of the Science Symposium;1999 June 20;
Long Beach, California.
2. Tice et al. Tests of mobile phone signals for activity in genotoxicity and other
laboratory assays. In: Annual Meeting of the Environmental Mutagen
Society; March 29, 1999, Washington, D.C.; and personal communication,
unpublished results.
3. Preece, AW, Iwi, G, Davies-Smith, A, Wesnes, K, Butler, S, Lim, E, and Varey, A.
Effect of a 915-MHz simulated mobile phone signal on cognitive function in
man. Int. J. Radiat. Biol., April 8, 1999.
4. Hardell, L, Nasman, A, Pahlson, A, Hallquist, A and Mild, KH. Use of cellular
telephones and the risk for brain tumors: a case-control study. Int. J. Oncol.,
15: 113-116, 1999.
FDA020400
FDA Update
84
Index
A
accessories 10
alert
canceling 63
event alert 63
setting 62
alert indicator
defined 42–43
illustration 41
animation 49
auto PIN dial 49
automatic redial