Motorola SYN1152A, SYN1155A, SYN1156A, SYN1149A, SYN1158A Service Manual
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2004-186
Author: Tony Bryan
Date: September 16, 2004
Total No. of Pages: 2
Subject: LCA Self Install Car Kit – Compatibility
Accessories: Legacy kits (EGRET) SYN9789A
New kits (MANDARIN) SYN1152A, SYN1155A, SYN1156A,
SYN1149A, SYN1158A, SYN1153A, SYN1154A, and
SYN1151A using the SYN1008A (LCA) adaptor
Phone Models: GSM V220, V180, C380, C650
Level of Repair: 2
Problem
Service has been made aware of an issue that impacts compatibility of V180,
V220, C380, and C650 phones with the LCA self install hands free car kits listed
above. The current shipping SW for the affected phone models listed above does
not properly filter audio echo introduced when using the car kit. The symptoms of
the issue are very high echo and distortion observed by the called party when the
phone is used with the hands-free car kit.
V180, V220, C380, and C650 phones affected by this issue contain SW versions
R364_G_0B.D1.17R through R364_G_0B.D1.1DR.
Solution
The issue has been corrected with a SW change to the phones and is contained
in software releases R364_G_0B.D1.1ER and later.
Field Service Action
Customer Returns:
When servicing customer returns for the affected products listed above, with
customer complaints of “Poor Audio while using Car Kit”, then:
1. Confirm the customer complaint is related to this issue then, per the
normal Service Procedure, re-flash the unit with the latest approved
software for your region equal or later than R364_G_0B.D1.1ER
a. If the customer complaint is determined not to be related to this
issue, then follow normal troubleshooting techniques per the
customer complaint.
MOTOROLA INTERNAL USE ONLY Page 1
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
Call Center Action:
When responding to Problem Product or Problem Accessory customer inquires
on affected GSM products, were the customer complains of “Poor Audio while
using Car Kit”, please inform the customer of this phone software issue and
direct the customer to have their phone serviced per this FSB.
Service Entry Code
Please ensure that repairs of this type are logged on the Service Link database
as follows:
Global M-Claims Codes:
Customer Complaint Code:
ACC01 (Accessory – Car Kit Functional)
AUD04 (Audio – Earpiece Echo)
Problem Found Code: AUD04 (Audio – Earpiece Echo)
Reference Designator Code:
Repair Code: SWU08 (Software Upgrade/Reflash – CSB/FSB)
PRC E-Service Codes:
Fault Code: 1104 (Audio – Earpiece Echo)
Repair Code: 2108 (Software Upgrade/Reflash – CSB/FSB)
MOTOROLA INTERNAL USE ONLY Page 2
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