Motorola SURFboard 557621-001-b User Manual

USER GUIDE

SB6120

SURFboard® DOCSIS® 3.0 Cable Modem

SAFETY AND REGULATORY INFORMATION

IMPORTANT SAFETY INSTRUCTIONS — when using your equipment, basic safety precautions

should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions

as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and

caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables

between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main supply circuit. Use only

a main line cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to

local regulations.

• Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.

Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the

length of the power cord.

• Place device to allow for easy access when disconnecting the power cord of the device from

the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can

be fully inserted with no part of the blades exposed.

• Place this device on a stable surface.

• It is recommended that the customer install an AC surge protector in the AC outlet to which

this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. It is recommended that all devices connected to the modem also be protected by using an AC surge protector.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not cover the device, or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not

spray cleaners directly on the device or use forced air to remove dust.

• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or

laundry tub, in a wet basement, or near a swimming pool.

• Upon completion of any service or repairs to this device, ask the service technician to perform

safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 40 ºC.

SAVE THESE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SB6120 SURFboard Class B digital device.. INDUSTRY CANADA (IC) STATEMENT

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

DOCSIS® 3.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a

INTERNATIONAL DECLARATION OF CONFORMITY

We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A.

Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series

To which the declaration relates is in conformity with the following standards:

EN 60950-1

EN 55022

EN 55024

EN 61000-3-2

EN 61000-3-3

The following provisions of the Directive(s) of the Council of the European Union:

EMC Directive 2004/108/EC

Low Voltage Directive 2006/95/EC

Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC

Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. Please visit

www.motorola.com/recycle for instructions on recycling.

iii

SOFTWARE LICENSE

SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business (“Motorola”) 101 Tournament Drive, Horsham, PA 19044

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentation, as well as any updates, revisions, bug fixes, or drivers obtained by you from Motorola or your service provider. Software provided by 3rd parties may be subject to separate end-user license agreements from the manufacturers of such Software.

The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including, but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. MOTOROLA AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain with Motorola and its 3rd party licensors.

Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.

Motorola is not responsible for any 3rd party software provided as a bundled application, or otherwise, with the Software.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/ manufacturer is Motorola, Inc., Home and Networks Mobility Business, 101 Tournament Drive, Horsham, PA 19044.

© 2008 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.

MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation. Linux

is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. DOCSIS and CableLabs are registered trademarks of Cable Television Laboratories, Inc. All other product or service names are property of their respective owners .No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

1 Overview ................................................................................................................................................................ 1

Front Panel......................................................................................................................................................... 2

Rear Panel .........................................................................................................................................................3

Bottom Label on the SB6120........................................................................................................................... 4

2 Installation ............................................................................................................................................................. 5

Before You Begin .............................................................................................................................................. 5

Precautions .......................................................................................................................................................6

Signing Up for Service..................................................................................................................................... 7

Computer System Requirements.................................................................................................................... 7

Ethernet Card............................................................................................................................................. 7

Additional Requirements.......................................................................................................................... 7

Cabling and Startup for the SB6120............................................................................................................... 8

Wall Mounting Your SB6120............................................................................................................................ 9

Wall Mounting Template ........................................................................................................................ 11

Configuring TCP/IP ......................................................................................................................................... 12

Configuring TCP/IP in Windows 2000................................................................................................... 13

Configuring TCP/IP in Windows XP...................................................................................................... 16

Configuring TCP/IP in Windows Vista.................................................................................................. 19

Verifying the IP Address in Windows 2000 or Windows XP............................................................. 22

Verifying the IP Address in Windows Vista......................................................................................... 23

Configuring TCP Window Size...................................................................................................................... 25

3 Troubleshooting................................................................................................................................................... 26

Power Recycle Your SB6120......................................................................................................................... 26

Front-Panel Lights and Error Conditions..................................................................................................... 27

4 Contact Us............................................................................................................................................................ 28

5 Frequently Asked Questions .............................................................................................................................29

6 Glossary................................................................................................................................................................ 31

1 OVERVIEW

Congratulations, you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! It provides high-speed access to the Internet and other online services. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf!

You can use your high-speed cable modem to directly connect one computer in your home or business to the Internet. Connect a single computer equipped with an

Ethernet adapter directly to the Ethernet port on the SB6120 SURFboard DOCSIS 3.0

Cable Modem.

This user guide contains the following sections:

1 Overview — introduces your SB6120 cable modem and the controls on the Front

Panel and Rear Panel.

2 Installation — provides an overview and links for cabling and configuring your

SB6120 cable modem, lists the items you need to install your SB6120 cable modem, informs you of special precautions, and how to signup for a service.

3 Troubleshooting — provides suggestions to fix common problems.

4 Contact Us — provides contact information.

5 Frequently Asked Questions — provides answers to common questions about the

SB6120 cable modem.

6 Glossary — contains a list of useful terms with their definitions.

1 OVERVIEW

Front Panel

The SB6120 front panel lights provide information about power, communications,

and errors.

Key Light Off Flashing On

Power is disconnected

Receive channel not found

Send channel not found

Internet connection failed

No connection to the SB6120 Ethernet port detected

This light never flashes Green: Power is properly

connected

Scanning for a receive (downstream) channel connection

Scanning for a send (upstream) channel connection

Scanning for configuration parameters

Transmitting or receiving data on Ethernet port

Green: Downstream channel is connected

Blue: Downstream channel is connected with bonded channels

Green: Upstream channel is connected

Blue: Upstream channel is connected with bonded channels

Connected to Internet

Amber: A device, computer or hub, is connected via the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port

Blue: High-speed Gigabit Ethernet connection from SB6120 to your PC

During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON.

The LINK light flashes when the cable modem is transferring data.

1 OVERVIEW

Optional LED operation available in some locations:

RECEIVE and SEND lights are blue when the downstream and upstream channels

are connected with bonded channels.

LINK light is blue for high-speed Ethernet connection (Gigabit) from the SB6120 to your computer.

Rear Panel

The rear panel contains cabling connectors and the power receptacle.

Key Item Description

ETHERNET

CABLE

+12VDC

Connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector

Connection to the coaxial cable (coax) outlet

Connection to power for the modem

1 OVERVIEW

Bottom Label on the SB6120

The label on the bottom of the SB6120 contains the Media Access Control (MAC)

address, a unique, 48-bit value permanently saved in ROM at the factory to identify

the cable modem on the network. To receive data service, you will need to provide

the

MAC address marked HFC MAC ID to your Internet Service Provider.

2 INSTALLATION

The following topics provide information about installing the SB6120 hardware:

Before You Begin

•

Precautions

•

Signing Up for Service

•

Computer System Requirements

•

Cabling and Startup for the SB6120

•

Wall Mounting Your SB6120

Configuring TCP/IP

•

Before You Begin

Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem.

Item Description

Power cord

Ethernet, Fast Ethernet, and Gigabit Ethernet cable

SB6120 Quick Installation Guide

Connects the SB6120 to a power adapter that connects to an AC electrical outlet

Connects to the Ethernet port

Contains basic information for getting started with the SB6120

You must have the latest service packs and patches installed on your computer for your operating system. You will need a 75-ohm

coaxial cable with F-type connectors to

connect the SB6120 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF

splitter and two additional coaxial cables to

use both the TV and the SB6120. The coaxial cable and RF splitter are available at consumer electronic stores. Contact your Internet Service Provider for advice on obtaining these components.

+ 28 hidden pages

Motorola SURFboard 557621-001-b User Manual

CONTENTS

1 OVERVIEW

Front Panel

Rear Panel

Bottom Label on the SB6120

2 INSTALLATION

Before You Begin