Motorola STEFSB2004-0011 Service Manual

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Consumer Solutions & Support
Service Test Engineering
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number: STEFSB2004-0011
Author: Randall Willms
Date: August 2, 2004
Total No. of Pages: 1
Subject: Support File Availability
Model Affected: All Models
Level of Repair: 3, and 4

Subject

The GP Gate test application now has the ability to generate an information file that can
assist us in troubleshooting issues that the end users encounter. Under the help menu

available on the GP Gate application there is now an option labeled “Generate Support

File”. When this item is selected the user will be prompted for the location to save the

support file. This file contains information that will not be very useful to the user, but is
indented to be sent back to the software development team for analysis. The user should
generate a support file immediately after running a unit which caused the issue for which
they are requesting support. If the user experiences an application crash (GP Gate shuts
down before they can generate a support file), they should generate a support file
immediately after re-starting the application.

Please include the support file with any requests for support.

MOTOROLA INTERNAL USE ONLY Page 1