Motorola SBV5322 user Manual

Installation Guide

SBV5322 SURFboard

®

4-Line Digital Voice Modem

Note to CATV System Installers

This reminder is provided to call the CATV system installer’s attention to Section 820.93
of the National Electric Code, which provides guidelines for proper grounding and, in
particular, specifies that the coaxial cable shield shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.

i — SBV5322 SURFboard Digital Voice Modem

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows,
Windows 2000, Windows XP, and Windows Vista are registered trademarks of Microsoft Corporation in the
United States and other countries. Acrobat and Acrobat Reader are registered trademarks of Adobe Systems
Incorporated. All other product or service names are the property of their respective owners.

Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide
without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the
product(s) described in this manual at any time.

© Motorola, Inc. 2007. All rights reserved.

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IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed
to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for
future reference.

• This device must be installed and used in strict accordance with manufacturer's

instructions as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids,
such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied

cables between systems components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main supply circuit. Use

only a main line cord that complies with all applicable device safety requirements of the
country of use.

• Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

• Operate this device only from the type of power source indicated on the device's

marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire
hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the
device.

• Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

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• It is recommended that the customer install an AC surge protector in the AC outlet to

which this device is connected. This is to avoid damaging the device by local lightning
strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There

may be a remote risk of electric shock from lightning. For added protection for this device
during a lightning storm, or when it is left unattended and unused for long periods of
time, unplug it from the wall outlet and disconnect the cable system. This will prevent
damage to the product due to lightning and power surges.

• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

• Use only the power cord and batteries indicated in this manual. Do not dispose of

batteries in a fire. They may explode. Check with local codes for possible special disposal
instructions.

• Disconnect the TNV circuit connector before removing the cover.

• Disconnect TNV circuit connector(s) before disconnecting power.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL listed or CSA

certified telecommunication line cord, or national equivalent.

• Do not cover the device, or block the airflow to the device with any other objects. Keep

the device away from excessive heat and humidity and keep the device free from
vibration and dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

• Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.

• Do not place this device in an environment that exceeds the temperature of 50 °C.

SAVE THESE INSTRUCTIONS.

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Caring for the Environment by Recycling

When you see this symbol on a Motorola product, do not dispose of the product
with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for information
about practices established for your region. If collection systems are not available, call
Motorola Customer Service for assistance.

Safety Requirements for the SBV5322 Lithium-Ion Battery

You must properly handle the SBV5322 lithium-ion rechargeable battery to ensure your
safety. Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in
damage to the equipment or the user.

• Use the SBV5322 battery only in the SBV5322 Digital Voice Modem.

• CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only

Motorola approved batteries, Motorola part number 515757-001 and 538043-001.
Dispose of used batteries according to the instructions.

• Do not use the battery where static electricity is generated.

• Do not heat the battery or discard into a fire. Keep the battery away from

high-temperature locations.

• Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color,

or a change in shape. When discarding, place insulated tape over the battery terminals.

• The battery should be stored out of the reach of children.

• Do not store the battery close to metal objects.

• If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets

into your eye, do not rub the eye. Rinse with water and immediately seek medical care.
Left untreated, the battery fluid could cause damage to the eye.

• Ensure that the battery does not receive any strong impacts, such as dropping or striking

with a hard object.

• At the end of battery life, the SBV5322 battery must be disposed of properly and may

need to be recycled. Contact your local recycling center for proper disposal methods.

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• Do not expose the battery to ultrasonic energy.

• Do not disassemble, modify, or attempt to repair the battery.

• Before installation, the battery should not be subjected to temperatures below –10 ºC or

above 60 ºC (14 ºF to 140 ºF). After initial customer usage (initially charged above shipping
charge state), the battery should not be subjected to temperatures outside the operating
temperature range:
— Battery Pack External Exposure Operating Temperature Range:

— Charging: 0.0 °C to 45.0 °C (0 ºF to 113 ºF)

— Discharging: –10.0 °C to 60.0 °C (14 ºF to 140 ºF)

Important VoIP Service Information

Please contact your Internet Service Provider (ISP) and/or your local municipality for
additional information on making emergency calls using VoIP service in your area.

When using this VoIP device, you CANNOT make any calls, including an emergency
call, and emergency location services (where supported) WILL NOT be available, under the
following circumstances:

• Your broadband ISP connection goes down, is lost, or otherwise fails.

• You lose electrical power.

• You have changed the physical address of your VoIP device, and you did not update or

otherwise advise your VoIP service provider of this change.

• There are delays in making your location information available in or through the local

automatic location information database.

Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony
services through this equipment. Motorola shall not be liable for, and expressly disclaims,
any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action,
risks, or harms arising from or related to the services provided through this equipment.

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REGULATORY INFORMATION

FCC Compliance Class B Digital Device

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or
CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 101
Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility
that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital
device. Each product marketed is identical to the representative unit tested and found to be
compliant with the standards. Records maintained continue to reflect the equipment being
produced can be expected to be within the variation accepted, due to quantity production
and testing on a statistical basis as required by 47CFR 2.909.The above named party is
responsible for ensuring that the equipment complies with the standards of 47CFR,
Paragraph 15.101 to 15.109.

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International Declaration of Conformity

We,

Motorola, Inc.

101 Tournament Drive

Horsham, PA, U.S.A.

declare under our sole responsibility that the

SBV5322

to which the declaration relates is in conformity with one or more of the following standards:

EN55022 EN55024 EN60950-1 EN61000-3-2 EN61000-3-3
CISPR 22 CISPR 24 IEC 60950-1 ETSI EN 300386

the following provisions of the Directive(s) of the Council of the European Union:

EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC

Models Standards

SBV5322, SBV5322 Diagnostic FCC Part 15, ICES-003

SBV5322i, SBV5322 Diagnostic, SBV5322E,
SBV5322E Diagnostic

UL60950-1, CAN/CSA-C22.2 No. 60950-1
EN55022, EN55024, CISPR22, CISPR24,

EN61000-3-2, EN61000-3-3, EN60950-1, IEC60950-1,
ETSI EN 300386

viii — SBV5322 SURFboard Digital Voice Modem

IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . III

Caring for the Environment by Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Safety Requirements for the SBV5322 Lithium-Ion Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

REGULATORY INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VII

FCC Compliance Class B Digital Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

FCC Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

International Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SBV5322 4-Line Digital Voice Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

SBV5322 VoIP Telephone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

SBV5322 Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Computer System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Verifying the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Verifying the IP Address in Your Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Renewing Your IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Wall Mounting the SBV5322 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Wall Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Front-Panel Lights and Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

SOFTWARE LICENSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

ix — SBV5322 SURFboard Digital Voice Modem

Introduction

Introduction

The Motorola SBV5322 SURFboard 4-Line Digital Voice Modem provides high-speed access
to the Internet and other online services, and VoIP connections for up to four telephone lines.

SBV5322 4-Line Digital Voice Modem

Your SBV5322 transmits and receives data much faster than traditional dial-up or DSL (digital
subscriber line) modems. It lets you enjoy surfing the Web without the long wait. Because
many network and other factors can affect performance, the actual speed will vary.

Unlike a dial-up modem, your SURFboard Digital Voice Modem is always online. Just open
your browser and surf.

You can use your high-speed, upgradeable digital voice modem to connect one or more
computers in your home or business to the Internet. You can connect:

• A single computer equipped with an Ethernet adapter directly to the Ethernet port on the

SURFboard Digital Voice Modem

• Up to 31 computers to a single SURFboard Digital Voice Modem using an Ethernet hub,

as shown in “Cabling for Multiple Users” on page 23

SBV5322 VoIP Telephone Service

The SBV5322 also provides telephone service through your cable connection with the same
features as your traditional phone service, including a backup battery in the event that you
lose AC power. You can connect up to four standard telephone lines using your SURFboard
Digital Voice Modem, supporting:

• Local and long-distance calling

• Standard telephone feature support. For a full listing, see “SBV5322 Telephone Features”

on page 2.

• Telephone modem and fax support

• HTML diagnostic page

• Software upgrades over the network to provide new or improved services

Caution

Use only a standard telephone. Digital phones used in many businesses that
connect to a PBX (private branch exchange) do not operate with the SBV5322.

1 — SBV5322 SURFboard Digital Voice Modem

Introduction

SBV5322 Telephone Features

The SBV5322 supports the telephone features listed below. Some features listed may not be
available on your telephone. Feature availability may also be determined by your telephone
service provider.

• Standard two-wire telephone connection for voice, fax, and telephone modem operation.

The connection to the telephone equipment is made with a standard RJ-11 jack and plug.

• Re-dial number

• Speed dial

• Call forwarding

• Call hold and mute

• Call return

• Call waiting

• Caller ID

• Caller ID block

• Three-way calling

• Voice m a il

• Telephony Devices for the Disabled (TDD)

• On hook, off hook detection

• Operator barge-in

• Standard call progress signals

• Dial-tone stutter

• Dial-tone busy

• Fast-busy stutter dial-tone call waiting

• No support for pulse-dial equipment

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Introduction

Top and Front Panel

The lights provide information about power, communications, and errors:

Key Light Flashing On

1Power
2Downstream

3 Upstream

4Online
5Link

6 Telephone 1
7 Telephone 2
8 Telephone 3
9 Telephone 4
10 Ba ttery

Startup diagnostics in progress Digital voice modem powered on
Scanning for a receive channel

connection
Scanning for a send channel
connection
Scanning for a network connection Startup process completed
Transmitting or receiving data A device, such as a computer or hub, is connected

Connected and activated
telephone is off-hook (in use)

Battery not fully charged or
AC power not present

Downstream channel connected

Upstream channel connected

to the Ethernet connector on the back panel

Connected and activated, the telephone is
on-hook (not in use)

Normal condition indicating that AC power is
present and the battery is in good condition

3 — SBV5322 SURFboard Digital Voice Modem

Introduction

Rear Panel

The rear panel provides cabling connectors and the power receptacle:

Key Item Description

1 Telephone 1,

2, 3, and 4
2POWER
3 Reset

4 ETHERNET

5CABLE

Telephone ports provide connections for four telephone lines.

Provides AC power to the digital voice modem.
If you experience a problem, you can push this recessed button to reset the digital voice
modem (see “Front-Panel Lights and Error Conditions” on page 28). Resetting may take

some time (5 to 30 minutes) because the digital voice modem must find and lock on the
appropriate communications channels.

Provides the connection to Ethernet-equipped computers using a cable terminated with
an RJ-45 connector.

Provides the connection to the coaxial cable outlet.

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