Gateway Label
The gateway label is located on the bottom of your SBG6900-AC.
To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the gateway label (see below).
If the label is not attached, please refer to the bottom of your gateway.
You may need the following gateway label information to activate your gateway and set up a wireless network connection:
•Model - Gateway model name
•SSID - Default name of your wireless network. Recommended that you change the network name or add additional wireless networks.
•WI-FI SECURITY KEY - Wireless network password to access your wireless network. Recommended that you change the default Wi-Fi Security Key to a more secure password to protect your wireless network from unauthorized access.
•S/N - Gateway serial number. Your service provider may require this number to activate your gateway.
•HFC MAC ID - Your service provider may require the Media Access Control (MAC) number to activate your gateway.
Notes
Write your additional wireless network names and passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used by ARRIS under license. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
ARSVD01607-c 08/2015
SURFboard® SBG6900-AC
Wireless Cable Modem Gateway
Quick Start Guide
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Support Information
Card
Quick Start Guide
What You Should Know
The SBG6900-AC is a combination wireless cable modem and router that uses DOCSIS 3.0 technology to provide ultra high speed wired or wireless Internet access from your computer and other wireless network devices on your home or small business network. The SBG6900-AC connects to the existing coaxial cable connection in your home and does not require any new wiring.
This quick start guide will help you install your SBG6900-AC and set up a secure wireless network connection on your home or small business network.
To take advantage of the 802.11ac wireless performance or beamforming capabilities, your wireless connected devices must support 802.11ac. For optimal performance with 802.11ac, you should connect any wireless devices using older networking protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz wireless network).
To customize your wireless network connection and other advanced gateway settings, see the SURFboard SBG6900-AC User Guide for more information. It is available online at the ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product documentation are also available on the ARRIS Support website.
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider for assistance. To save time, make sure you have the Gateway model name (SBG6900-AC), HFC MAC ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
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