Wi-Fi Cable Modem Label
The Wi-Fi cable modem label is located on the bottom of your SBG10.
To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the SBG10 label.
If the label is not attached here, please check the bottom of your SBG10 for the label.
You may need the following Wi-Fi cable modem label information to activate your Wi-Fi cable modem and set up a Wi-Fi home network connection:
•Model – Wi-Fi cable modem model name
•SSID – Default network name for your Wi-Fi home network.
It is highly recommended that you change the default network name or add additional Wi-Fi networks.
•WI-FI SECURITY KEY – Wi-Fi network password to connect to your Wi-Fi home network.
It is highly recommended that you change the default Wi-Fi Security Key to a more secure password to
protect your Wi-Fi home network from unauthorized access.
•S/N – Wi-Fi cable modem serial number. Your service provider may request this number to activate your Wi-Fi cable modem.
•HFC MAC ID – Your service provider may request the Media Access Control (MAC) number to activate your Wi-Fi cable modem.
© 2018 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of
ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARSVD01765-b 5/2018
SBG10
Wi-Fi Cable Modem
Quick Start Guide
In the Box
SBG10 Wi-Fi Cable
Modem
Power Cord
Software License
& Warranty Card
Support Information
Card
Quick Start Guide
What You Should Know
The SBG10 is a combination DOCSIS 3.0 cable modem and two-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high speed Internet access. Using the connection capabilities of the SBG10, you can connect your computer and other devices via the Ethernet ports or the 2.4 GHz and 5 GHz wireless connections. The SBG10 connects to the existing coaxial cable connection in your home.
This quick start guide provides instructions to install your SBG10 and set up a secure Wi-Fi network connection on your home or small business network.
To customize your Wi-Fi network connection or review other connection methods and advanced Wi-Fi cable modem settings, refer to the SURFboard SBG10 User Guide. The user guide, Technical Support, frequently asked questions (FAQs), and additional ARRIS product information are available online at the ARRIS Support website, www.arris.com/selfhelp.
For information on other ARRIS consumer products, please visit www.surfboard.com.
IMPORTANT! You may need to contact your service provider for assistance to activate your SBG10 after installation. To save time, make sure you have the Wi-Fi cable modem model name (SBG10), HFC MAC ID, and Serial Number (S/N) listed on the SBG10 label located on the bottom of your SBG10 or attached to this document in the Wi-Fi Cable Modem Label section.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646.
For Comcast subscribers, please visit xfinity.com/activate before calling Comcast or ARRIS. If there is an issue with the activation, please call Comcast: 1-800-Xfinity
(1-800-934-6489).
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