User Guide
SURFboard® SB6141
DOCSIS® 3.0 Cable Modem
© 2014 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such
revision or change.
ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used
in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the
marks and names of others.
MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are
used by ARRIS under license. All other product or service names are the property of their respective owners.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at
any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
Safety and Regulatory Information
afety and Regulatory
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Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions.
Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included
with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place
objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between systems components. To ensure regulatory and
safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable
device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to
your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to
cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or
user’s computer.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the
device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the
device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to
remove dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power
surges.
SURFboard® SB6141 DOCSIS® 3.0 Cable Modem • User Guide
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Safety and Regulatory Information
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• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe
operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing
to qualified service personnel.
• This device should not be used in an environment that exceeds 104°F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric
Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
FCC DECLARATION OF CONFORMITY
ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the DOCSIS 3.0 Cable Modem-SB6141 complies with 47 CFR Parts 2 and
15 of the FCC rules as a Class B digital device.
INDUSTRY CANADA (IC) STATEMENT
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the
European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region.
SURFboard® SB6141 DOCSIS® 3.0 Cable Modem • User Guide
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Contents
Contents
Safety and Regulatory Information ............................................................................................................... i
Getting Started ............................................................................................................................................. 1
Inside the Box ................................................................................................................................................. 1
Additional Items You May Need ....................................................................................................................... 2
System Requirements ...................................................................................................................................... 2
Contact Information ........................................................................................................................................ 2
Product Overview.......................................................................................................................................... 3
Front Panel ..................................................................................................................................................... 3
Rear Panel ....................................................................................................................................................... 4
Modem Label .................................................................................................................................................. 4
Connecting the Modem ................................................................................................................................. 5
Connect the Cable Modem to Your Computer .................................................................................................. 5
Test the Cable Modem Connection .................................................................................................................. 6
Set Up an Internet Connection ......................................................................................................................... 6
Wall Mounting the Modem .............................................................................................................................. 6
Wall Mounting Template ................................................................................................................................. 9
Monitoring Your Cable Modem and Connected Network ........................................................................... 10
Start the Cable Modem Web Manager ............................................................................................................ 10
Cable Modem Web Manager Screen Options .................................................................................................. 11
Get Help ....................................................................................................................................................... 12
View the Cable Modem Status ....................................................................................................................... 12
View the Cable Modem Product Information .................................................................................................. 13
View the Event Log ....................................................................................................................................... 14
View the Cable Modem Configuration ............................................................................................................ 14
Reset the Factory Default Modem Settings ..................................................................................................... 15
Reboot Your Cable Modem ............................................................................................................................ 17
Exit the SB6141 Web Manager ....................................................................................................................... 17
Troubleshooting Tips .................................................................................................................................. 18
Solutions ...................................................................................................................................................... 18
Front Panel Icons and Error Conditions ........................................................................................................... 19
Warranty Information ................................................................................................................................. 20
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Tables
Tables
Table 1 – SB6141 Package Contents ................................................................................................................. 1
Table 2 – SB6141 Front Panel LED Icons ............................................................................................................ 3
Table 3 – SB6141 Rear Panel Ports & Connectors ............................................................................................... 4
Table 4 – SB6141 Web Manager Screen Options ............................................................................................. 11
Table 5 – Troubleshooting Solutions .............................................................................................................. 18
Table 6 – Front Panel Icons and Error Conditions ............................................................................................ 19
Figures
Figure 1 – SB6141 Front View ........................................................................................................................... 3
Figure 2 – SB6141 Rear View ............................................................................................................................ 4
Figure 3 – SB6141 Connection Diagram............................................................................................................ 5
Figure 4 – Wall Mount-Screw Head Dimensions ................................................................................................ 7
Figure 5 – SB6141 Wall Mounting Template ..................................................................................................... 9
Figure 6 – SB6141 Main Screen ...................................................................................................................... 10
Figure 7 – SB6141 Web Manager Menu Tabs .................................................................................................. 11
Figure 8 – SB6141 Web Manager Menu Links .................................................................................................. 11
Figure 9 – SB6141 Help Overview Screen ........................................................................................................ 12
Figure 10 – SB6141 Status Screen ................................................................................................................... 13
Figure 11 – SB6141 Addresses Screen ............................................................................................................. 13
Figure 12 – SB6141 Logs Screen ..................................................................................................................... 14
Figure 13 – SB6141 Configuration Screen ....................................................................................................... 15
Figure 14 – SB6141 Configuration Screen-Reset All Defaults ............................................................................ 16
Figure 15 – Restore Factory Defaults Dialog Box ............................................................................................. 16
Figure 16 – SB6141 Configuration Screen-Restart Cable Modem ..................................................................... 17
Figure 17 – SB6141 Reboot Dialog Box ........................................................................................................... 17
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Getting Started
Getting Started
1
The SURFboard® SB6141 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and
other online services on your home network. You can use your SB6141 to directly connect a
computer to your home or small business LAN through an Ethernet connection.
This guide provides a product overview and instructions for installing and configuring your SB6141
Cable Modem to get it up and running on your home network.
Inside the Box
Before installing your new cable modem, check that the following items are included in the box. If
any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.
Table 1 – SB6141 Package Contents
Item Description
SB6141 Cable Modem
Power Supply
Ethernet Cable
Software License &
Regulatory Card
SB6141 Quick Start
Guide
High-speed DOCSIS 3.0 cable modem
Provides power to the modem using an
electrical outlet
Standard Category 5, or higher, cable for
connecting to the network
Contains software license, warranty, and
safety information for the modem
Provides basic instructions for installing the
cable modem and setting up your network
connections
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Getting Started
Additional Items You May Need
• Coaxial (coax) cable, if one is not already connected to a cable wall outlet
System Requirements
• High-speed Internet access account
• Web browser access – Microsoft Internet Explorer, Google Chrome, Firefox, or Safari
• Compatible operating systems:
ο Windows® 8
ο Windows 7 Service Pack 1 (SP1)
ο Windows Vista™ SP2 or later
ο Windows XP SP3
Note: Microsoft no longer supports Windows XP. The SB6141 should still function without any
problems.
ο Mac® 10.4 or higher
ο UNIX®
ο Linux®
Contact Information
For technical support and additional ARRIS-Motorola product information:
• Visit the ARRIS Support website: www.arrisi.com/consumer
• Call ARRIS Technical Support: 1-877-466-8646
When you call, you may need the following information listed on the modem label located on
the bottom of your SB6141:
ο Modem model name (SB6141)
ο Modem MAC address (HFC MAC ID)
ο Modem serial number (S/N)
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