Motorola SB4220 User Manual
SURFboard Cable Modem SB4220 Series User Guide
SURFboard Cable Modem SB4220 Series User Guide
SURFboard Cable Modem SB4220 Series User GuideSURFboard Cable Modem SB4220 Series User Guide
Click your sel ection:
Title
Introduction
Introduces your SURFboard cable modem and the controls on the Top and Front Panel
and Rear Panel.
Before You Begin
Lists the items needed to install your SURFboard cable modem and describes
Precautions, Signing Up for Service, and Computer System Requirements.
Installation and Configuration Overview
Provides an overv iew and l inks to cable and configure your SURFboard cable modem,
including Setting Up a USB Driver.
Troubleshooting
Provides suggestions to fix common problems.
Contact Us
Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SURFboard cable modem.
Next page
SURFboard
Cable Modem
R
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT
EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.
CAUTION: TO ENSURE REGULA TORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO
PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE
BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
CAUTION: DO NOT OPEN THE CABLE MODEM. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE
INSTALLA TION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO
QUALIFIED SERVICE PERSONNEL.
It is recommended th at t he customer install an AC surge ar restor in the AC outlet to which this device is connected. This is to avoid damagi ng the
equipment by local li ghtning strikes and other electrical surges.
This product was qual if ied under test conditio ns that included the use of the suppl ied cable between system components. To be in
compliance with regulations, the user must use this cable and install it properly.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all
applicable product safety requirem ents of the country of use.
Installation of this product must be in accordance with national wiring codes.
To prevent overheating, do not block the ventilation holes on the sides of the cable modem.
Wipe the cable modem with a c lean, dr y clot h. Never u se cleani ng fl uid or si milar chemical s. Do not spr ay cleane rs dir ectly on the unit or use forc ed
air to remove dust.
BE
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ii SURFboard Cable Mo dem SB4220 S eries User G uide
This product is provided with a separate Regulatory and Safety Informati on and Software License and Warranty Informat ion card. If one is not
provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.
■ THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULA TORY AND SAFETY
INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.
■ NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE
SOFTWARE LICENSE AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT
HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright © 2002 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation)
without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or
change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Sty lized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks and
trademarks of
Netscape and Navigator are registered trademarks of
other
Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered
product or service names are the property of their respective owners. © Motorola, Inc. 2002.
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Netscape Communications Corporation
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. UNIX is a registered trademark of the Open Group in the United States and other countries. All
iii SURFbo ard Cable Modem SB4220 Series User Guide
Windows Me and Windows XP are
trademark
of Apple Computer, Inc.
Contents
Introduction ..............................................................................................................................1
Top and Front Panel .................................................................................................................2
Rear Panel .................................................................................................................................3
Before You Begin .....................................................................................................................4
Precautions ...............................................................................................................................5
Signing Up for Service .............................................................................................................6
Computer System Requirements ............................................................................................7
Ethernet Card ........................................................................................................................7
USB Connection .............................................. ...................................... ......... ......... .......... ...7
Installation and Configuration Overview ...............................................................................8
Cabling and Startup for a Single User ....................................................................................9
Setting Up a USB Driver ........................................................................................................11
Setting Up a USB Driver in Windows 98 ..............................................................................12
Setting Up a USB Driver in Windows 2000 ..........................................................................16
Setting Up a USB Driver in Windows Me .............................................................................20
Setting Up a USB Driver in Windows XP ..............................................................................21
Configuring TCP/IP ................................................................................................................22
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iv SURFboard Cable Modem SB4220 Series User Guide
Configuring TCP/IP in Windows 95, 98, or Me .....................................................................23
Configuring TCP/IP in Windows 2000 or XP ........................................................................26
Verifying the IP Address in Windows 95, 98, or Me ...........................................................30
Verifying the IP Address in Windows 2000 or XP ...............................................................31
Cabling for Multiple Users .....................................................................................................33
Ethernet and USB ...............................................................................................................33
Ethernet ..............................................................................................................................34
Troubleshooting .....................................................................................................................35
Front-Panel Lights and Error Conditions .............................................................................37
Removing the USB Driver from Windows 98 or Me ............................................................38
Removing the USB Driver from Windows 2000 ...................................................................42
Removing the USB Driver from Windows XP ......................................................................47
Contact Us ..............................................................................................................................54
Frequently Asked Questions .................................................................................................55
Glossary ..................................................................................................................................57
Software License ....................................................................................................................59
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v SURFboard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Introduction
Glossary License
Easier!
Unlike dial-u p modems o r ISDN, y ou’re a lways on,
always connected. For easiest set-up, use the
Installation Assistant on the SURFboard Cable
Modem CD-ROM.
Faster!
You r cable modem is up to 100 times faster than a
dial-up modem. It let s you enjoy surfing the web
without the long wait. Because many network and
other factors can affect performance , the actual
speed will vary.
Better!
Your cable modem is made by the company with
over 50 years of cable TV expert ise.
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Congratulations, you have a new Motorola® SURFboard cable modem! It provides
high-speed acce ss t o the Inter net and ot her onl ine se rvi ces. This ca ble modem t ransmi t s
and receives data much faster than tradit ional dial-up or ISDN modems. Unlike a dial-up
modem, your SURFboard cable modem is always online. Just open your browser and
surf!
You can use your high-speed, upgradeable cable modem to connect one or more
computers in your home or busi ness to the Internet. You can connect:
■ A single computer equipped with a Universal Serial Bus (USB) port directly to the
USB port on the SURFboard cable modem
■ A singl e co mputer e quipped wi th an Ethernet adapter directl y to t he Ether net por t on
the SURFboard cable modem
■ Two computers; one to the USB port and one to the Ethernet port
■ Up to 32 computers to a single SURFboard cable modem using an Ethernet hub
1 SURFboard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Glossary License
The model number and St andby button position
on your cable modem may be different than in
the illustrations and screen images in this guide.
1
2
3
4
5
6
7
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Top and Front Panel
For added security, you can press the Standby button (1) to suspend your Internet
connection. No dat a is transmitted or received and the Standby button lights. Al l ot her
lights turn off until you press the S tandby button again.
The lights provide information about power, communications, and errors:
Key Light Flashing On
2PowerStartup diagnostics in progress The cable modem is powered on
3 Receive Scanning for a receive
(downstream) channel connection
4Send Scanning for a send (upstream)
channel connection.
5OnlineScanning for a network
connection
6 Activity Transmitting or receiving data Transferring a large amount of data
7 Standby This light does not flash Internet service is blocked because
During normal operati on, the Power, Receive, Send, and Online light s are on and the
Activity light flashes when the cable modem is transferring data.
2 SURFboard Cable Modem SB4220 Series User Guide
The downstream channel is
connected
The upstream channel is connected
The startup process is complete
the Standby button was pressed. If
this light is on, all other lights are off.
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Rear Panel
The rear panel provides cabling connectors, status lights, and the power receptacle.
Key Item Description
1 The Ethernet port provides a connection to Ethernet equipped computers
using a cable terminated with an RJ-45 connector. The adjacent lights are:
10 — On if there is a 10Base-T Ethernet connection. It flashes during data
transfer.
100 — On if there is a 100Base - T E thernet connecti o n. It flashes dur ing data
transfer.
1
2
3
4
5
2USBThe USB port provides a connection to USB equipped computers.
3
•
4 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet .
5POWERThe POWER connector provides power to the cable modem.
If you experience a problem, you can push this recessed button to reset the
cable modem (see “Troubleshooting” on page 35). Resetting may take 5 to
30 minutes because the cable modem must find and lock on the appropriate
communications channels.
Glossary License
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Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Before You Begin
Before you begin the installation, check that you received the following items with your
SURFboard cable modem:
Item Description
Power cord Connects the SURFboard cable modem to the AC
electrica l outlet
10/100Base-T
Ethernet cable
USB cable Connects to the USB port
Connects to the Ethernet port
Glossary License
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SURFboar d Cable
Modem CD-ROM
You will need 75-ohm coaxial cabl e (coax) with F-type connectors to connect your cable
modem to the nearest cable out let. If a TV is connected to the cable outl et, you may
need a 5-900 MHz RF splitter and two additiona l coaxial cables to use both the TV and
the cable modem. The coaxi al cabl e and RF spli tter are availabl e at consumer el ectron ic
stores. To connect your SB4220 to an Ethernet hub as described in “Cabling for Multiple
Users” on p age 33, you may need a crosso ver cable. Check the docu ment atio n pr ovided
with your hub.
4 SURFboard Cable Modem SB4220 Series User Guide
Contains the User Guide and USB drivers
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Precautions
T o avoid damaging your cable
modem or PC with static electricity:
Always make the
wall connect ion first.
Before you con nect or di sconnec t the USB or
Ethernet cable, always touch the coaxial
cable connector on the cable modem.
Postpone cable modem installation unti l th ere is no risk of thunderstorm or li ghtning
activity in the are a.
To avoid damaging the cable modem with static electricity:
■ Always fi rst connect the coaxial cable to the grounded cable TV wall outlet.
■ Before you connect or disconnect the USB or Eth ernet cable from your cable
modem or PC, always touch the coaxial cable connector on the cable modem to
release any static charges.
To prevent overheating the cable modem, do not block the ventilation holes on its sides.
Do not open the cable modem. Refer all service to your cable service provider.
Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spr ay cleaners directly on the unit or use forced air to remove dust.
Glossary License
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Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online
services.
To activate your service, call your local cable service provider.
You need to provi de the MAC address printed on the bar code label marked HFC MAC
ID on the rear panel. You can record your cable modem MAC address here:
00 : ______ : ______ : ______ : ______ : ______
You should ask your cable service provider the following questions:
■ Do you have any special system requirements?
■ When can I begin to use my cable modem?
■ Are there any files I need to download after I am connected?
■ Do I need a user name or password to access the Internet or use e-mail?
Glossary License
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6 SURFboard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Computer System Requirements
Glossary License
You can use any web browser such as Microsoft
Internet Explorer or Netscape
your SURFboard cable modem.
For Microsof t W indows comput ers, the Ins tal lati on
Assistant application automatically checks your
system configuration.
Assistant from the Main Menu on the SURFboard
Cable Modem
CD-ROM.
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®
Navigator® with
You can start the Installation
X
®
Your SURFboard c able modem is com patible with Microsoft Windows®, Macintosh®, and
UNIX
®
computers.
Ethernet Card
You can use the Ethernet connection with any Windows, Maci ntosh, or UNIX computer
equipped with a 10Base-T or 10/100Base-T Ethernet card.
Windows 95, UNIX, or Macintosh computers must use the Ether net connection.
If you use an Ethernet card, it must be installed in your computer before you install the
cable modem. If it is not instal led, follow the installation instructions provided with your
Ethernet card.
USB Connection
You can use the USB connection with any PC runni ng Windows 98, Windows 2000,
Windows Me, or Windows XP that has a USB interface. The USB connection requires
special USB driver software that is supplied on the SURFboard Cable Modem CD-ROM.
You can upgrade the USB drivers from the I nternet. For information, check our website
http://www.motorola.com/broadband.
7 SURFboard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Installation and Configuration Overview
Glossary License
T o con nect a singl e PC run ni ng Micr osof t Windows
to a SURFboard cable modem, we recommend
using the Inst all ation Assistan t application
You can start the Installation
Main Menu on the SURFboard Cabl e Modem
CD-ROM. In most cases, the Installation
automatically configures your cable mo dem
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Assistant from the
.
Assistant
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To install and confi gure your cable modem for a single PC runni ng M icrosoft Windows,
you can use the Installation
Otherwise, to inst all and configure your cable modem:
Assistant.
1 Install the cabl es as described in one of:
■ “C abling and Startup for a Single User” on page 9
■ “C abling for Multiple Users” on page 33
2 If you are using the USB port only, go to “ Setting Up a USB D ri v er” on page 1 1.
Ethernet users can skip this step.
3 Configure TCP/IP and verify the IP address for your computer following one of:
■ “Configuring TCP/IP” on page 22
■ Your Macintosh or UNIX user manual
8 SURFboard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Cabling and Startup for a Single User
Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem
must find and lock on the appropriate channels for com m unications.
1 Be sure your computer is on and the cable modem is unplugged.
2 Connect one end of the coaxial cable to the cable outlet or splitter. Connect the
other end of the coaxial cable to the CABLE connector on the cable modem .
Hand-tighten the connectors to avoid damaging them.
To cable
outlet (step 2)
To electrical
outlet (step 4)
SURFboard cable modem
3 Insert the SURFboard Cable Modem CD-ROM into your CD-ROM drive.
4 Plug the power cord into the POWER connector on the cab le modem and the
electrical outlet. This turns your SURFboa rd cable modem on. You do not need t o
unplug it when not in use.
5 Check that the lights on the front of the cable modem cycl e through this sequence:
■ Power fl ash es duri ng the s elf- test a nd ch anges to soli d green wh en t he se lf-tes t
is successfully complete.
■ Receive fl ashes while scanning for the receive channel and chan ges to solid
green when the receive channel is locked.
■ Send flashes while scanning for the se nd channel and changes to solid green
when the send channel is locked.
■ Online flashes while the cable modem downloads configuration data and
changes to solid green when the download is complete.
Glossary License
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Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Cabling and Startup for a Single User, continued
Glossary License
Caution
Do not connect both the Ethernet
and USB cables to the same
computer.
Connect to either
Ethernet or USB
Computer SURFboard cable modem
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6 Connect your computer to the cabl e m odem using USB or Ethernet:
USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM
drive. Connect the USB cable t o the USB port on the cable modem. Connect the
other end to the USB port on your computer. Then perform “Setting Up a USB
Driver” on page11.
Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet
connector on the cabl e mode m. Connect the other end to the Ethernet port on your
computer. Etherne t users do not need to set up USB.
7 Perform the procedures for “Configuring TCP/IP” on page 22.
10 SURFbo ard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Setting Up a USB Driver
Glossary License
Be sure the SURFboard Cable Mo dem
CD-ROM is inserted in your CD-ROM drive
before you plug in the USB cable.
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The following subsecti ons describe setting up a USB driver. Perform the appropriate
procedure for your Windows version:
■ “Setting Up a USB Driver in Windows 98” on page 12
■ “S etting Up a USB Driver in Windows 2000” on page 16
■ “Setting Up a USB Driver in Windows Me” on page 20
■ “Setting Up a USB Driver in Windows XP” on page 21
The SURFboard cable modem USB driver does not support Macintosh or UNIX
computers. For those systems, you can connect through Ethernet only.
11 SURFboard Cable Modem SB 4220 Series User Gui de
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Setting Up a USB Driver in Windows 98
Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive
before you plug in the USB cable. This CD contains the USB drivers and must be
inserted and read by the PC before you connect the cable mo dem to the PC.
A few seconds after you complet e the USB connection, the Add New Hardware Wizard
window is displayed.
1 Click Next.
2 Be sure “Search for the best dr iver for your device” is selected as in the window at
bottom left.
3 Click Next.
Glossary License
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Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Setting Up a USB Driver in Windows 98, continued
4 Be sure “CD-ROM drive” is the only box checked, as in the window at top left.
5 Click Next. The message “Please wait while Windows searches for a new driver for
this device” is d is played.
If your computer succ essfully locates the driver, you can skip to step 8.
6 If your computer does not locate the driver, the previous window is displayed again.
Select Specify a location and type the location of your CD-ROM dri ve as shown at
bottom left.
To load the driver succ essful ly, you may need to click Browse to manually selec t the
SB4220.sys file on the CD-ROM .
7 Click Next.
Glossary License
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13 SURFbo ard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Setting Up a USB Driver in Windows 98, continued
8 Select The updated driver... and click Next.
If this window is not displayed, verify tha t the SURFboard Cable Modem CD-ROM is
properly inserted in the CD-ROM drive. If you still cannot fi nd the correct driver file ,
click Cancel to cancel the installat ion and perform the procedure for “Removing the
USB Driver from Windows 98 or Me” on page 38. Then repeat this procedu re.
9 After the window at bottom left is displayed, click Next.
If a window with the message Copying Files... displays and asks for your CD-ROM
drive, type your CD-ROM drive letter (for example, “D:”) and click OK.
If an Insert Disk window similar to the one below is displayed, Windows 98 system
files are needed to complete the installation. To install the files, insert your
Windows 98 CD-ROM is in the CD-ROM drive and click OK.
Although your SURFboar d cable modem m odel number may
be differ ent than in the images in this gui de, the procedure is
the same.
Glossary License
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14 SURFbo ard Cable Modem SB4220 Series User Guide
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Setting Up a USB Driver in Windows 98, continued
After all the necessary files are loaded, the window at upper lef t is displayed
confirming a successful installation.
10 Click Finish. The window at bottom left is displayed.
11 Click Yes to restart your computer.
When you finish setti ng up the USB drive r , you can cont inue wi th “Configu ring T CP/IP ” on
page 22.
If you have di fficulties setting up the USB driver, perform “Removing the USB Dr iver from
Windows 98 or Me” on page 38 and repeat this procedure. If that does not correct your
problem, see the Software License and Warranty Information card provided with your
SURFboard cable modem for information about obtaining warranty service.
Glossary License
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