Motorola SB3100 User Manual

SURFboard® Cable Modem

SB3100

User Guide

®

REGULATORY INFORMATION

Federal Communications Commission Radio and Television Interface Statement for
a Class ‘B’ Device.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in the residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.

If the equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:

• Increase the separation between the equipment and the effected receiver

• Connect the equipment on a circuit different from the one the receiver is on

You may find the following booklet, prepared by the Federal Communication
Commission, helpful:

How to Identify and Resolve Radio-TV Interference Problems

Stock No. 004-000-0342-4,
U.S. Government Printing Office
Washington, DC 20402

Changes or modification not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

This product was FCC certified under test conditions that included the
use of the supplied cable between system components. To be in
compliance with FCC regulation, the user must use this cable and install it
properly.

Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and
Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal
Computers, General Instrument, 6450 Sequence Drive, San Diego, CA 92121,
declares under sole responsibility that the product identifies with 47CFR Part 2 and
15 of the FCC Rules as a Class B digital device. Each product marketed is identical
to the representative unit tested and founded to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be
expected to be within the variation accepted, due to quantity production and
testing on a statistical basis as required by 47CFR 2.909. Operation is subject to
the following condition: This device must accept any interference received,
including interference that may cause undesired operation. The above named party
is responsible for ensuring that the equipment complies with the standards of
47CFR, Paragraph 15.101 to 15.109. The Class B digital apparatus meets all
requirements of the Canadian Interface Causing Equipment Regulations.

WARNING

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE
TO RAIN OR MOISTURE.

CAUTION

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED)
PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER
OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT
BLADE EXPOSURE.

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations. Cet appareil numérique de la
classe B respects toutes les exigences du Règlement sur le matériel brouilleur
du Canada.

Repairs

If repair is necessary, contact your cable TV service provider.

Copyright © 1999 by General Instrument Corporation.
All rights reserved. No part of this publication may be reproduced in any form

or by any means or used to make any derivative work (such as translation,
transformation or adaptation) without written permission from General
Instrument.

General Instrument reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of General
Instrument to provide notification of such revision or change. General
Instrument provides this guide without warranty of any kind, either implied or
expressed, including, but not limited, to the implied warranties of
merchantability and fitness for a particular purpose. General Instrument may
make improvements or changes in the product(s) described in this manual at any
time.

General Instrument, the General Instrument logo, SURFboard, and the SURFboard logo are
registered trademarks of General Instrument Corporation.
Macintosh is a registered trademark of Apple Corporation.
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation.
Netscape is a registered trademark of Netscape Communications Corporation.
UNIX is a registered trademark of the Open Group.

CONTENTS

Contents .......................................................4

Introduction..................................................2

Front Panel..........................................................................3

Rear Panel...........................................................................4

Before You Begin ..........................................5

Installation ................................................... 7

For a Single User...............................................................7

For Multiple Users ............................................................8

Operation ......................................................9

Powering Up the First Time ..........................................9

Basic Configuration ....................................10

Configuring for TCP/IP..................................................10

Verifying Your IP Address............................................13

Troubleshooting .........................................14

INTRODUCTION

The General Instrument® SURFboard® SB3100 cable modem enables you to
connect your home or business computer to a DOCSIS-compliant data
network. It provides high-speed access to the Internet and other online
services. The SB3100 transmits and receives data at much higher speeds than
traditional telephone or ISDN modems.

Unlike a telephone modem, the SB3100 is always online. Just open your
browser and surf.

2

INTRODUCTION

Front Panel

The five front-panel lights provide information about power,
communications, and errors.

Light Color Description

Power

1

2

3

4
5

1

2

3

4

5

Receive

Send

Online

Activity

Green

Green

Green When the light is flashing, the SB3100 is scanning for

Green When the light is flashing, the SB3100 is scanning for

Amber

When the light is flashing, startup diagnostics are being
performed. A solid light indicates the SB3100 is on.

When the light is flashing, the SB3100 is scanning for
the downstream frequency. A solid light indicates the
downstream channel is acquired.

the upstream frequency. A solid light indicates the
upstream channel is acquired.

the network connection. A solid light indicates the
network connection is acquired..

When the light is flashing, the SB3100 is transmitting
or receiving data. When the light is off, the SB3100 is
not transferring data

If an error occurs, the lights provide a quick way of detecting the problem.
See Troubleshooting for more information.

3

INTRODUCTION

1

2

3

4

Rear Panel

The rear panel provides Ethernet activity and link status lights, the reset
button, and all the connectors.

Item Description

ACT When the light flashes, the Ethernet connection is

1

ACT

ENET

LINK

ENET

2

LINK

3
4

transferring data.

This port transfers data to and from your computer.

When the light is on, the Ethernet connection is available.

This is the recessed reset button.

CABLE

5

POWER

6

5

CABLE

POW ER

This port transfers data to and from the service provider.

This connector provides power to the SB3100.

6

4