Motorola SB2100D User Manual
SURFboard® Cable Modem
SB2100D
User Guide
®
REGULATORY INFORMATION
Federal Communications Commission Radio and Television Interface Statement for
a Class ‘B’ Device
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in the residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If the equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
• Increase the separation between the equipment and the effected receiver
• Connect the equipment on a circuit different from the one the receiver is on
• Ensure that the cover plate for the security card is secured and tight
You may find the following booklet, prepared by the Federal Communication
Commission, helpful:
How to Identify and Resolve Radio-TV Interference Problems
Stock No. 004-000-0342-4,
U.S. Government Printing Office
Washington, DC 20402
Changes or modification not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This product was FCC certified under test conditions that included the
use of the supplied cable between system components. To be in
compliance with FCC regulation, the user must use this cable and install it
properly.
Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and
Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal
Computers, General Instrument, 6450 Sequence Drive, San Diego, CA 92121,
declares under sole responsibility that the product identifies with 47CFR Part 2 and
15 of the FCC Rules as a Class B digital device. Each product marketed is identical
to the representative unit tested and founded to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be
expected to be within the variation accepted, due to quantity production and
testing on a statistical basis as required by 47CFR 2.909. Operation is subject to
the following condition: This device must accept any interference received,
including interference that may cause undesired operation. The above named party
is responsible for ensuring that the equipment complies with the standards of
47CFR, Paragraph 15.101 to 15.109. The Class B digital apparatus meets all
requirements of the Canadian Interface Causing Equipment Regulations.
FCC Part 68 Statement
This equipment complies with part 68 of the FCC rules. On the rear panel of this
equipment is a label that contains, among other information, the FCC registration
number and ringer equivalence number (REN) for the equipment. If requested, this
information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not
ringing in response to an incoming call. In most, but not all areas, the sum of the RENs
should not exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the telephone company
to determine the maximum REN for the calling area.
This equipment uses the following USOC jack: RJC. An FCC-compliant telephone cord
and modular plug is provided with this equipment. This equipment is designed to be
connected to the telephone network or premises wiring using a compatible modular jack
which is Part 68 compliant. This equipment cannot be used on telephone companyprovided coin services. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the telephone company will
notify you in advance that the temporary discontinuance of services may be required. If
advance notice isn’t practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a compliant with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advance notice in order to maintain uninterrupted
service.
If the trouble is causing harm to the telephone system, the telephone company may
request that you remove the equipment from the network until the problem is resolved.
It is recommended that the customer install an AC surge arrestor in the AC outlet to
which this device is connected. This is to avoid damaging the equipment by local lightning
strikes and other electrical surges.
Industry Canada CS-03 Statement
The Industry Canada label identifies certified equipment. This certification means that
the equipment meets certain telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The department does not guarantee that the equipment
will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent degradation of
service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Repairs or alterations made by the user to
this equipment, or equipment malfunctions may give the telecommunication company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) of this device is 0.5B. The Ringer Equivalence
Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to
the requirement that the sum of the Ringer Equivalence Numbers of all devices does
not exceed 5. The telephone connection arrangement is a CA11A.
CAUTION
RISK OF ELECTRICSHOCK
TO REDUCE THE RISK OF ELECTRIC SHOCK,
CAUTION:
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICEPERSONNEL.
Graphical symbols and supplemental warning marking locations on bottom of
terminal.
WARNING
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE
TO RAIN OR MOISTURE.
CAUTION
TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED)
PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET
UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
EXPOSURE.
The lightning flash with arrowhead symbol, w ithin an equilateral
triangle, is intended to alert the user to the presence of uninsulated
“dangerous voltage” within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point, within an equilateral triangle, is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
CANADIAN COMPLIANCE
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
IMPORTANT SAFEGUARDS FOR TELEPHONE EQUIPMENT
Observe the following precautions when installing telephone modem equipment:
a Never install telephone wiring during a lightning storm.
b Never install telephone jacks in a wet location unless the jack is specifically designed for wet
locations.
c Never touch uninsulated telephone wires or terminals unless the telephone lines have been
disconnected at the network interface.
d Use caution when installing or modifying telephone lines.
REPAIRS
If repair is necessary, contact your cable TV service provider.
Copyright © 1999 by General Instrument Corporation.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation or adaptation) without written
permission from General Instrument.
General Instrument reserves the right to revise this publication and to make changes in content from
time to time without obligation on the part of General Instrument to provide notification of such
revision or change. General Instrument provides this guide without warranty of any kind, either implied
or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a
particular purpose. General Instrument may make improvements or changes in the product(s) described
in this manual at any time.
The General Instrument logo and SURFboard are registered trademarks of General Instrument Corporation.
Macintosh is a registered trademark of Apple Corporation.
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation.
Netscape is a registered trademark of Netscape Communications Corporation.
UNIX is a registered trademark of the Open Group.
CONTENTS
Introduction.............................................2
Front Panel...................................................................3
Rear Panel....................................................................4
Before You Begin.....................................5
Installation...............................................7
For a Single User........................................................7
For Multiple Users.....................................................8
Operation.................................................9
Powering Up the First Time....................................9
Basic Configuration...............................10
TCP/IP.........................................................................10
IP Address..................................................................13
Troubleshooting....................................14
INTRODUC TION
The General Instrument SURFboard® SB2100D cable modem enables you to
connect your home or business computer to a cable data network. It
provides high-speed access to the Internet and other online services.
The SB2100D is a dual-return cable modem. It can use either a coaxial TV
cable or a telephone line to connect with your cable TV service provider. It
includes a 33.6 kbps analog telephone modem for the telephone line
communication. The SB2100D chooses the correct method of
communication automatically.
2
INTRODUC TION
Front Panel
The four front-panel lights provide information about power,
communications, and errors.
Light Color Description
Power
1
2
3
4
1
2
3
4
Active
Phone
Error
Green When the light is on, the modem is on.
Amber When the light is blinking, data is being transmitted
over the Ethernet cable.
Amber When the light is on, the telephone line is being used.
Red When the light is on, the modem is in an error
condition or going through a start up procedure.
3
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