Motorola Q9h Global Getting Started Guide

Table of Contents

Welcome to AT&T 4

What’s in the Box? 4 Insert the SIM Card & Battery 5 Charge the Battery 5 Insert a Memory Card 6 Turn On Your MOTO Q™ 9h global 7

Set Up Your MOTO Q™ 9h global 8

Connect to AT&T 8 Learn to Navigate & Type 8 Make Calls 10 Set Up Voicemail 10 Check Voicemail 10 Text & MMS Messages 11 Instant Messaging 14 Go to Web Pages 15 Shop for Tones, Games, Graphics, & More 15

Access Your Email 16

Choose the Best Email Option for You 16 Set Up Personal Email with Xpress Mail™ 17 Set Up Self-Service Corporate Email with Xpress Mail™ 19 Set Up IT-Managed Corporate Email 20 Send & Receive Email 21

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Table of Contents

Sync Your Smartphone with Your Computer 22

Sync Contacts, Calendar, Email, Music, & More 22

Use Your MOTO Q™ 9h global for More than Basics 24

Find Your Way With AT&T Navigator 24 AT& T Musi c ™ 26 Record a Video Clip 27 Play a Video Clip 28 Watch CV 29 Watch Live Video with Mobi TV 29 Connect a Bluetooth® Wireless Headset 30 Store & Call Contacts 31 Add & View Calendar Events 32 Manage Finances With Mobile Banking from AT&T 33

Troubleshooting & FAQs 34

Tips & Tr icks 36

The back cover has a fold-out panel with a control diagram of your smartphone. You can leave the fold-out open to reference it as you look through this guide.

Welcome to AT&T

Welcome to AT& T

What’s in the Box?

Thank you for purchasing the MOTO Q™9hglobal. Take note of the components in the box, pictured on

the right. To get started, we recommend the following:

• Carefully follow the step-by-step instructions

in this guide to set up your MOTO Q™9hglobal.

• To learn more or if you need help with your MOTO Q™ 9h global, review the user's guide on the Getting Started Disc or visit

att.com/WirelessTutorials

AT&T

Get Xpress Mail Messages (0) No upcoming appointments.

Profile: Normal

Start Contacts

MOTO Q™ 9h

12:00 PM

12/31/2009

BT60 Standard

Battery

Charger

and

Cover

BT90 Extra

Capacity Battery

Getting Started Disc

(includes User’s Guide and

synchronization software)

and

cover

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Micro USB Data Cable

Micro-to-Mini USB

Adapter

Micro USB to 3.5mm

Headset Adapter

Insert the SIM Card & Battery

2 minutes

time varies

Caution: Don’t bend or scratch

Subscriber Identity Module

(SIM) card. Keep it away from static electricity, water, and dirt.

You r SIM card contains your phone number and information like your list of contacts. Your MOTO Q™9hglobal comes with two batteries and two battery covers. The BT60 standard battery uses the narrow cover, while the BT90 extra capacity battery requires the larger cover.

1. 2. 3. 4. 5. 6.

Charge the Battery

New batteries are not fully charged. Plug the battery charger into your smartphone and an electrical outlet. It might take

several seconds for charging to start.

During charging, you should see a light around the navigation key. When charging is complete, your display shows a full battery icon

^. You can’t overcharge your battery.

empty

charging

full

Welcome to AT&T

1 minute

Insert a Memory Card

You can use a removable microSD memory card to store music, pictures, videos, and other files. For the maximum card size your smartphone supports, check

1. Open the memory slot cover by gently lifting the cover away from the smartphone as shown. The cover remains attached to the smartphone.

2. Insert the memory card into the slot, with the card’s metal contacts facing the front of the smartphone.

3. Put the memory slot cover back in place and push it to close it. The cover clicks into place.

Caution: Do not remove your memory card while your smartphone is using it. Don’t bend or scratch your

memory card. Keep it away from static electricity, water and dirt.

To see the files on your memory card, press called

Storage Card.

att.com/devicesupport

Start, then All Programs > Applications > File Manager and navigate to the folder

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Turn On Your MOTO Q™ 9h global

1 minute

To turn on your smartphone, press and release O. If prompted, enter your password or SIM unlock code.

To turn off your smartphone, press and hold

Tip: To change how long your backlight stays on, see “extend battery life” on page 37.

O for 3 seconds, then release it.

Set Up Your MOTO Q™ 9h global

1 minute

Start

Set Up Your MOTOQ™ 9h global

Connect to AT&T

To connect to the wireless network successfully, your MOTO Q™ 9h global must be powered on, your wireless service must be active and you must be in a coverage area. On the top right corner of the home screen, you will find the network coverage indicator:

0 Full coverage 5 No coverage 6 Wireless is turned off

Learn to Navigate & Type

Tip: If you need help while using your smartphone, visit

Home Screen

AT&T 12:00 PM

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Profile: Normal

Start Contacts

Menu Screen

Start

Messaging Contacts Calendar ActiveSync

Cellular Video MEdia Net IM & Email

12/31/2009

Call History

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Press Start (the left soft

key) then All Programs to open the main menu.

Press the Navigation

Key up, down, left, or right (S) to highlight a

menu feature.

Press the Center Key

s to select the highlighted feature.

att.com/WirelessTutorials

Navigation Key

Move up, down, left, or

right on the screen.

Left Soft Key

Select the action in the

bottom left of the screen

(like Start or Done).

Go back to the previous screen.

Center Key

Select a highlighted item on the screen.

Right Soft Key

Select the action in the bottom right of the screen (like Contacts or Menu).

Back Key

To go back one menu, press n. To exit any menu or view without saving any changes, press O.

Press Menu to open the sub-menu.

A flashing cursor indicates the insertion point.

Press H to switch entry modes (abc, Alt, or ALT). For indicator descriptions, see the following section.

Send

To:

0/160

Text Messages

program

To enter text (such as in a new text message), press your letter keys.

To delete characters, press Hold

n to keep deleting. To start a

new line, press As you enter letters, your smartphone

might try to predict the word. Predictive text has an orange arrow below it.

To accept the prediction, press predictive text while you are writing a message, press

] right. To see alternate predictions, hold the down arrow on ]. To turn off or configure

Á Enters the letter shown on a key (such as Q). To capitalize the next letter (Â), press k once. To capitalize all letters

(

á), press k twice.

Ã Enters a symbol or number on the next key pressed (such as !), then changes to the Á mode to enter letters. Ä Enters only symbols and numbers on the keys until you press H again.

Tip: For international characters and other symbols, press

H then k > Setup.

H then k.

Set Up Your MOTO Q™ 9h global

1 minute

3 minutes

2 minutes

Make Calls

From the home screen, enter a phone number then press N to make a call. To voice dial, press and hold When your smartphone rings and/or vibrates, press

• To send an incoming call directly to your voicemail, press

• To put a call on hold, press

• To answer a second call and put the current call on hold, press

create a three-way conference call between these calls, press

• To turn the speakerphone on or off, press

speaker won’t work when a car kit or headset is connected.

Set Up Voicemail

Press and hold 1 to call the voicemail system. The voicemail system asks you to create your password, record your name, then record a greeting.

Check Voicemail

When you see the voicemail message indicator w at the top of your display, press and hold

1 to check your voicemail.

h. When prompted, say “Call.” When prompted again, say a number or contact name.

N to answer. To “hang up,” press O.

Ignore or O.

N. To take the call off hold, press N again.

N. Then press N to switch between the two calls. To

Menu > Conference.

h during a call. At the top of your display, % means the speaker is on. The

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Text & MMS Messages

4 minutes

In addition to email, you can send and receive text (SMS) and multimedia (MMS) messages.

Send Text & MMS Messages

1. Press R > Messages.

2. Press

3. Enter the contact phone number or email address, with a semicolon (;) between multiple

4. Press the

5. Press

Menu > New > Text Message.

numbers or addresses. As you enter contacts, suggestions appear in a box below the To field.

Tip: To open your contacts list, just press

navigation key

] down to scroll to the message field, then use the keypad to

j when you’re in the To field.

compose a message.

Tip: In the message area of an MMS message, you can press

Menu > Insert and select an item

to insert.

Send.

Text Messages

To:

John Smith <2125551212>

0/160

Jack Bradshaw <2154337215>

Set Up Your MOTO Q™ 9h global

3 minutes

877 1.0x

IMAGE

AREA

Thumbnails

Pictures & Videos

Before you take a picture, you can press Menu to adjust picture settings.

Take a Photo & Send It

1. Press e to open the camera viewfinder.

2. Point the camera lens at the photo subject.

3. Press the

4. Your smartphone saves the picture and shows it in the viewfinder.

• To send the photo in a multimedia message, press

• To edit the picture, press

• To view picture properties, like the filename, press

To see the pictures stored on your smartphone, press

scroll to the picture and press

memory card, press

center key

enter a phone number or email address, enter text, and press detail, see “Send Text & MMS Messages” on page 11).

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s to take a photo.

Menu > Edit.

Menu > Properties.

View. To see pictures stored in another folder or on your

e > Thumbnails, then press Menu > Folders > My Device and choose the folder.

Menu > Send > MMS, then

Send (for more

e > Thumbnails, then

Read Text & MMS Messages

2 minutes

Press Menu to open the sub-menu.

A flashing cursor indicates the insertion point.

Press H to switch entry modes (abc, Alt, or ALT

Send

Conversation with John

John (12/31):

Hi! Where are you?

I’m at home

11/160

When you receive a message, your smartphone plays an alert and shows a message indicator, such as :.

1. On the home screen, press R > Messages.

If you do not see your messages, press

2. Press the

navigation key

] to select a message. Press the

When you have a text message open, your cursor blinks in a space at the bottom of the display. Here, you can enter text and press

Send to reply to the

message. If you have exchanged a few messages back and forth in this conversation, you can scroll up to see the previous messages. You can also press choose to

Delete the message, Copy/Paste message

text, or other options.

Menu > Folders > Inbox.

center key

Menu and

s to open it.

Set Up Your MOTO Q™ 9h global

2 minutes

Instant Messaging

If you subscribe to an instant messaging (IM) service, such as Yahoo! Messenger, AOL® Instant Messenger™, or Windows® Live Messenger, you can take the convenience and fun of IM on the go with your smartphone.

1. On the Home Screen, press Start, then All Programs > IM & Email > IM.

2. Select the IM community where you are a member and press the

3. Enter your user name and password, then press To start a conversation, highlight a contact and press the

conversation, press

Menu to insert emoticons or end the conversation.

When you are signed in but not in a conversation, press

center key

Menu to manage your contacts or groups, change your status, or sign

out (to conserve battery life, be sure to sign off IM when not in use).

Add an IM Contact

1. On the IM main screen, press Menu > Add a contact or Add Buddy.

2. Enter the contact’s ID and press

Add.

center key

s, enter text, and press Send Message. During a

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Go to Web Pages

1 minute

3 minutes

To open your Web browser, press @.

• To go to a Web page, press

• To go to a link in a Web page, use the

then press the

center key

• To add a Web address to your Favorites, open the Web page and press

Bookmark this page.

Action > Go to. Enter the Web address and press OK.

navigation key

] to highlight the link and

Action

Note: Not all Web file formats are supported.

Tip: All finished? When you are done with the browser, press

Menu > Exit to close the

browser and conserve battery life.

Shop for Tones, Games, Graphics, & More

You can purchase and download new ring tones, games, graphics, applications, and more right from your smartphone.

Start, then All Programs > ATT Mall

Press

Tip: To see the AT&T Media Mall from your computer, visit

att.com/mediamall

Your browser homepage appears.

1:MEdia Net Home

MEdia Net Home

Entertainment News Gst Stock Quotes & News

My Links EDIT

Weather

Fort Lauderdale Currently 83 more

Action

Press Action to open navigation options.

Press Menu to

change browser

settings and other

options.

Access Your Email

Choose the Best Email Option for You

You can use your MOTO Q™ 9h global to access personal or corporate email:

• Personal email accounts pull email directly from your internet service provider (ISP) like Yahoo!, AOL or Hotmail to your

Windows® Mobile powered smartphone. To set up a personal email account on your MOTO Q 9h global, you can use Xpress Mail™. Xpress Mail offers automated setup and synchronization so that changes and deletions on your MOTO Q 9h global also appear in your ISP email account.

• Corporate email accounts like Microsoft® Exchange Server or IBM Lotus Domino, are typically managed by an

IT organization. To set up corporate email on your MOTO Q 9h global, you can use Xpress Mail for self-service or

Microsoft® Direct Push and Good Mobile Messaging for IT-managed service.

Note: For functions such as web browsing and email, AT&T recommends that you subscribe to an unlimited data plan. Call AT&T

at 611 to sign up for a data plan.

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Set Up Personal Email with Xpress Mail™

8 minutes

Xpress Mail™ works with most email services. If you complete this setup process and your email does not start arriving on your device, check with your email provider to validate eligibility.

1. On the home screen, scroll to and select Get Xpress Mail.

2. Scroll to and select

3. Scroll to and select

4. Press

5. Press

Save (the Left Soft Key) to confirm the download.

Save (the Left Soft Key) again to confirm the file

Install Now.

Download Now.

name and location for saving. Your smartphone downloads Xpress Mail.

6. Press

7. Press

Install (the Left Soft Key) to install Xpress Mail.

OK (the Left Soft Key) to allow the the soft reset, which just makes your smartphone turn off and on again to finish

installing Xpress Mail.

8. Press

OK (the Right Soft Key) to accept the license agreement.

AT&T 12:00 PM

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12/31/2009

Profile: Normal

Start Contacts

2:Xpress Mail

Install Now

Action

2:Xpress Mail

Download Now

Action

Learn More

Access Your Email

9. In Mobile Number, enter your 10-digit (mobile) phone number, then press

10. For personal email, select select your email provider (and press listed, select

For corporate email, select

Professional Edition (and press Next), then select Sign up for AT&T Xpress Mail

receive an email with further setup instructions.

11. If necessary, press email provider’s terms of use.

12. Enter your the user name and password you created for corporate Xpress Mail), then press

13. Press

14. After successfully registering, you can press Left Soft Key) to see the XM Settings section. Then, press (the Left Soft Key) to open your mail.

Next (the Right Soft Key).

Portal or ISP (and press Next), then

Next). If your provider is not

More to see more providers.

Work (and press Next), then select

(and press Next). Enter your email address to

Accept (the Right Soft Key) to accept your

User Name and Password (for your personal email, or

Next (the Right Soft Key).

OK (the

Inbox

Welcome to AT&T Xpress Mail.

Mobile Number

Exit Next

Select email account type: Portal or ISP Work

My email account is provided by a portal or internet service company, for example yahoo.

Back

Enter your mobile phone number.

For personal Email, choose Portal or ISP.

For work Email, choose Work.

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Set Up Self-Service Corporate Email with Xpress Mail™

5 minutes

To s e t u p corporate Xpress Mail, you need to know our corporate email address and the type of mail server (Microsoft® Exchange Server or IBM Lotus Domino). Once you know this, complete these steps on your work computer, with an

Internet connection:

1. Go to the Web page

2. Click on Register Now and fill in your information.

Note: You will cr e a te an Xpress Mail User Name and Password in this step. Please note these for future steps.

3. Click

4. Click the

5. Click

6. Click

Next to go to the download page, then click Download.

Open or Run button to download the software.

Yes to install the software.

Next to begin setup, and follow the on-screen instructions. When prompted for a user name and password, use those

created in step 2 of this procedure.

7. When Xpress Mail connects to your corporate email account, you will receive a message confirming it. Complete the setup process with “Set Up Personal Email with Xpress Mail™” on page 17.

http://xpressmailpe.wireless.att.com

Access Your Email

Time vari e s

4 minutes

Set Up IT-Managed Corporate Email

To set up your IT managed corporate email account, you will need a PIN or server address from your corporate IT organization. Contact your IT administrator for more information about Microsoft® Direct Push and Good Mobile Messaging support for the MOTO Q™9hglobal.

Microsoft® Direct Push

Microsoft Direct Push provides wireless access to your corporate email, contacts, calendar and tasks for Microsoft Exchange Server. Contact your IT administrator for set up instructions (such as server address). Before you use Microsoft Direct Push, activate a “PDA Enterprise for Microsoft” data plan on your AT&T account.

Good® Mobile Messaging

Good Mobile Messaging provides wireless access to your corporate email, calendar, contacts, tasks and notes for Microsoft® Exchange Server or IBM Lotus Domino. On your smartphone, select >

Get Good to download Good Mobile Messaging to your MOTO Q™ 9h global. Your IT administrator can give you

the PIN you need in order to download and install Good Mobile Messaging. Before you use Good Mobile Messaging, you must activate a “PDA Enterprise for Good” data plan on your AT&T account.

Start > All Programs > IM & Email

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Send & Receive Email

2 minutes

After email is set up, you can send and receive email from your MOTO Q™ 9h global. When you receive messages, C appears at the top of your home screen.

1. Press R.

2. Select your email account (your provider name, To write a new message, press

in the message area, press

Menu > New. Compose a message (to insert items

Menu > Insert.), then press Send to send it.

Outlook E-mail, or Xpress Mail).

To select several messages and delete, mark, or move them, press

Menu > Select Messages and follow the menu prompts.

To use the following shortcut keys: In the inbox, highlight a message and press the key. When a message is open, press and hold the key.

Xpress Mail (4)

Message 4 Sender 6:00 PM Message 4 Subject

Message 3 Sender 5:30 PM Message 3 Subject

Message 2 Sender 2:00 PM Message 2 Subject Message 1 Sender 12:36 PM Message 1 Subject

Delete

Sync Your Smartphone with Your Computer

8 minutes

Sync Your Smartphone with Your Computer

Sync Contacts, Calendar, Email, Music, & More

You can use Microsoft® ActiveSync version 4.5 or above, or Windows® Mobile Device Center to synchronize your personal information and files between your smartphone and desktop computer.

Installing & Setting Up ActiveSync

Note: Synchronization software is included on the

software, verify that your computer and operating system meet the minimum requirements stated at www.microsoft.com/windowsmobile

1. Install Microsoft ActiveSync (for Windows® XP™ or earlier) or Windows Mobile Device Center (for Windows Vista) on your PC.

, where you can also download the latest software for ActiveSync.

2. After setup completes, connect your smartphone to the PC using the USB data cable. The smartphone drivers install on your computer and then the Sync Setup Wizard automatically starts.

3. Follow the instructions on the screen to complete the wizard. Once the wizard is complete, the items you have selected will be synced. You can disconnect your smartphone from your PC, and you may need to restart your PC.

Note: If you have wireless ActiveSync set up with an Exchange Server, you cannot also sync email, contacts and calendar with a

PC running Microsoft Vista. However, you can synchronize media and transfer files through the cable connection.

Getting Started Disc

packed with your smartphone. Before installing the

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Sync Music & Other Files With Your Computer

5 minutes

Tip: For best results, choose media files that are 15 frames per second, 320x240 pixels, and 384 kbps.

You w i l l n e e d :

• a computer with media files and a program that manages them. Your smartphone plays WMA, WMV, MP3, AAC, eAAC,

eAAC+, WAV, MP4, M4A, 3GP, MIDI, and Real Audio files. For more details, see

• a microSD memory card (see page 6).

• a USB data cable, or a computer with Bluetooth® capability.

To connect your smartphone to your PC:

1. Turn on your smartphone and connect it with the data cable to the USB port on your computer.

2. In ActiveSync on your PC, select

Explore and double-click My Windows Mobile device.

3. On your computer, find the files you would like to copy to your smartphone and drag them into the folder where you want them (such as

My Documents).

4. Your files are now available on your smartphone. In the media player, press

Menu > Update Library to see the files.

Note: For more detailed information, see “Connecting a mobile device to a PC” in ActiveSync Help on your PC, the Microsoft Web

Site for ActiveSync or visit

att.com/WirelessTutorials

att.com/music

Use Your MOTO Q™ 9h global for More than Basics

3 minutes

Use Your MOTOQ™ 9h global for More than Basics

Find Your Way With AT&T Navigator

AT&T Navigator, with GPS enabled directions, is the fastest way to get where you are going - whether across town or across the country. Find your way with turn-by-turn voice and on-screen driving directions, and navigate around traffic congestion with automatic re-routing. Locate and navigate to restaurants, Wi-Fi hotspots, and more, from more than 10 million business listings.

Note: This feature requires a subscription. For more details about AT&T Navigator, contact AT&T or visit

Download and Install AT&T Navigator

1. On the home screen press Start, then All Programs > Applications > AT&T GPS > Get AT&T Navigator.

Your browser opens a Web page for AT&T Navigator.

2. Select

Download.

Note: If you want to cancel the download and try again later, press

Cancel. You will lose any progress up to this point.

Log Into AT&T Navigator

1. After you install AT&T Navigator, press Start, then All Programs > AT&T GPS > ATT Navigator.

AT&T Navigator asks you to enter your (mobile) phone number, name and AT&T Navigator PIN. You received your AT&T Navigator PIN in a text message when you activated your subscription. To activate a subscription, visit

2. Enter your information and press

att.com/navigator

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Generate a Route with AT&T Navigator

1. After you log into AT&T Navigator, select Drive To.

2. Select

3. Enter the address for your destination, then select

Address and choose Type It.

Done. AT&T Navigator validates the address and generates your route.

Congratulations! You generated a route!

Close AT&T Navigator

To exit AT&T Navigator, go to the main AT&T Navigator menu and press Exit.

Use Your MOTO Q™ 9h global for More than Basics

00:00 70%

Now Playing

Song Title

Playing

Windows Media

AT&T Music™

AT&T Music™ is the ultimate, integrated, on-the-go music experience. Wherever you go, AT&T Music will connect you to your music with a touch of a button. You can listen to your music, discover the latest songs, music news, concert updates, streaming music, ringtones, Answer Tones™, and watch the latest music videos.

You can access all AT&T Music features by pressing

Note: The

strongly recommends that you subscribe to an unlimited data plan in addition to this purchase. Call AT&T at 611 to sign

up for the appropriate unlimited data package.

To update your library after you sync or download music files to your smartphone (as described on page 23), press >

Update Library, then press Done.

To p la y mu s i c , press the

Streaming Music application uses a large amount of data, and you are responsible for all data charges incurred. AT& T

[ > Windows Media Player, then press Menu

[ > Windows Media Player > My Music > All Music, then press

center key

• To mute and unmute sound, press

• To skip to the previous or next file, press the

• To increase or decrease the volume, press the

• To fast forward or rewind, press and hold the

• To play or pause, press the

s to choose a song. In the music player:

center key

Start, then All Programs > AT&T Music.

navigation key

] left or right.

] up or down.

] left or right.

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Record a Video Clip

2 minutes

1. Press e, then Menu > Video.

Tip: In the video viewfinder, press

2. Point the camera lens at the photo subject.

3. Press the

4. Press the

center key

s to begin recording a video. s to stop recording and save the video, or press Pause to

pause recording. To continue a paused recording, press

Picture & Video Options

In the photo or video viewfinder press Menu > Options to open the options menu:

Camera: Set the save location, file name prefix, and compression for photo files.

•

Video: Set audio and time limit settings for video files.

•

Note: In this menu, the

Menu to adjust video settings.

Resume.

General and Slideshow options are for picture files.

Pictures & Videos

00:05 43:20

Stop

Current recording length

VIDEO

AREA

Pause

Remaining recording

time

Use Your MOTO Q™ 9h global for More than Basics

1 minute

00:00 70%

Now Playing

Adrenaline

Playing

Windows Media

Play a Video Clip

1. Press e > Thumbnails.

2. Scroll to a video clip.

3. Press

To play videos stored in another folder or on your memory card, press > folder.

Note: To switch to full screen mode and back, press

resolution may not play in full screen mode. While watching a video you can change your default view to full screen by pressing

Always and check Scale to fit window.

Play. The video clip plays in the Windows Media Player.

Thumbnails, then press Menu > Folders > My Device and choose the location for the

0. Videos recorded in a low

Menu > Options > Video. Then select

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Watch CV

3 minutes

CV brings you quick, on-demand access to high quality news, sports, weather and entertainment video clips.

1. On the Home screen press Start, then All Programs > Cellular Video.

2. Select the show you want to watch.

Watch Live Video with MobiTV

Want video on your smartphone? You've got it. AT&T brings you news, sports, weather, entertainment and more. To i nst a l l MobiTV:

1. Press Start, then All Programs > Applications > Get MobiTV.

2. Download and install the MobiTV application on your AT&T smartphone.

To u se MobiTV after you install it, press

Start, then All Programs > Applications > MobiTV.

Use Your MOTO Q™ 9h global for More than Basics

2 minutes

Connect a Bluetooth® Wireless Headset

Your smartphone supports Bluetooth wireless Bluetooth headset or car kit, or pair your smartphone with a computer to exchange and synchronize files.

Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you can’t concentrate on driving.

Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

pairing

(also called

linking

bonding

). You can pair your smartphone with a

Pair with a Headset or Handsfree Device

You can pair your smartphone with multiple devices, but you can only use it with one headset device at a time.

1. Press Start, then All Programs > Bluetooth > Bluetooth Manager > Hands-free.

If you are prompted to turn on Bluetooth power, press

2. Make sure the headset or handsfree device is turned on and in

3. Press

4. Select the device from the list.

5. If prompted, enter the device passkey (such as 0000) and press

Tip: For specific information about the headset or handsfree device, refer to its instructions.

Add (or Menu > Add). The smartphone prompts you to verify the device is ready. Press Search.

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Yes.

pairing

Accept.

bonding

mode (see the device user’s guide).

Store & Call Contacts

4 minutes

1 minute

Store a Phone Number

1. Press Start, then All Programs > Contacts and press New

2. Choose whether the contact will be stored on your smartphone (Outlook Contact) or on your SIM card. Contacts on the SIM card can only include a name and number.

3. Enter information for the contact.

Tip: While you are entering the number, you can tell your smartphone to pause and then dial more digits (such as a voicemail

password or PIN). Press your smartphone to wait for you to press the does not work for contacts stored on your SIM card.

Tip: If you get a call from someone who isn't in your list of contacts, you can create a contact from

call and press

Save.

To load the contacts from your last phone, just insert the SIM card from your last phone (see page 5). Your MOTO Q™ 9h global reads any contacts your last phone stored on the SIM. If there aren’t any contacts on your SIM, check your old phone’s manual to see if you can copy its contacts to the SIM or to Microsoft® Outlook on your computer.

To load Microsoft Outlook contacts from your computer, see page 22.

Call a Stored Number

1. Press Start, then All Programs > Contacts

2. Scroll to the number.

3. Press

N to call the contact’s default number, or select the contact to see the other numbers.

Menu > Insert Pause to insert a 2-second pause (shows as a p) or press Menu > Insert Wait to tell

center key

s before dialing the remaining digits (shows as a w). Insert Wait

Call History. Just highlight the

Use Your MOTO Q™ 9h global for More than Basics

2 minutes

1 minute

3 minutes

Add & View Calendar Events

Add a New Calendar Event

Press Start, then All Programs > Calendar, then press Menu > New Appointment

Tip: In the Subject, you can enter text or press the

select the appear in banners at the top of the calendar.

All day event check box under End time. All-day events do not occupy blocks of time in the calendar; instead, they

View a Calendar Event

Press Start, then All Programs > Calendar to open the calendar for today.

• To see days before or after today, press the

• To quickly see a specific date, press

• To see your whole week’s events, press

• To edit an event, scroll to it, press the

Shortcut: Today’s events appear on your home screen.

Set a Calendar Event Reminder

The default reminder time for tasks and calendar items is 15 minutes. To change this default:

Start, then All Programs > Calendar, then press Menu > Tools > Options > Set Reminders

Press

center key

navigation key

Menu > Go to Date.

Week.

center key

s, then press Menu > Edit.

s to choose from a list of subjects. To schedule an all-day event,

S left or right.

MOTO

global

Manage Finances With Mobile Banking from AT&T

With Mobile Banking, you can check your account balances, securely transfer funds between your eligible accounts, view and pay bills, and review your transaction history. You can access multiple banks, accounts and financial services within one application. To find out if your bank supports Mobile Banking from AT&T, visit

To i nst a l l Mobile Banking, press >

Get Mobile Banking and follow the directions to download the

Start, then All Programs > Applications

application. To a c tiv a t e Mobile Banking after you install it:

1. On your computer visit your bank’s Web site and enroll in Mobile Banking. You will receive an initialization code.

2. On your MOTO Q™9hglobal press >

Applications > Mobile Banking.

Start, then All Programs

3. Enter the initialization code when prompted.

4. Establish a six-digit PIN. You will need to enter this PIN every time you access Mobile Banking.

To u se Mobile Banking after you activate it, press then

All Programs > Applications > Mobile Banking.

Start,

att.com/mobilebanking

Mobile Banking

Initialize

Exit Options

Mobile Banking

Set PIN

Exit Continue

or contact your financial institution.

Enter Initialization Code

12345678

Enter PIN

(Must be 6 digits)

******

Confirm PIN

******

Press Options to select

Initialize

Press Options to select

Set PIN

Troubleshooting & FAQs

My smartphone won’t turn on

To turn on your smartphone, press and release be sure that the battery is fully charged. If it is, remove and replace the battery, then try to turn the smartphone on.

My smartphone’s display is frozen

In the event your smartphone does not respond for more than 30 seconds, be sure that the battery is fully charged. If it is, remove and replace the battery, then turn the smartphone back on. If these do not help, you can do a hard reset to restart your smartphone, but this erases your personalized settings and any content stored in smartphone memory. To perform a hard reset, remove and replace the battery, then hold down the

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted correctly.

• Press and hold

I can’t hear sound on my smartphone

While you are on a call or playing a media file, press the up volume key (see “change your ringer and earpiece volume” on page 36).

I can’t choose a song as my ringtone

Make sure the song file is 600kb or smaller and in one of these formats: MIDI, MP3, AAC, AAC+, or eAAC+.

X until the quick list appears, then select Wireless Manager > Phone > On.

O. If your smartphone does not respond, try holding O. If that does not work,

* and E keys for 5 seconds while turning the smartphone on.

MOTO

global

I want to charge my device using my computer

If you have an available USB port on your computer and you install the MOTO Q™ 9h global Getting Started Disc software on your computer to obtain the required USB drivers, you can connect your MOTO Q 9h global to your computer to charge the battery when the computer is turned on. Connect the smaller end of the USB cable to the USB port on the side of your MOTO Q 9h global. Connect the larger end of the USB cable to an available USB port on your computer.

What global networks will support my MOTO Q™ 9h global?

The MOTO Q 9h global is designed to work on GSM/GPRS/EDGE networks in the US (850/1900 MHz), Canada (1900 MHz), and Europe/Asia (900/1800 MHz). It can also use UMTS/HSDPA “3G” networks in the US (850/1900 MHz).

What memory card can I use?

You can use microSD memory cards up to 32 GB.

Tip s & Tri c ks

Volume Up

Volume Down

Back Key

Side Select

Select Cancel

Quick List

1 Power off

2 Wireless Manager 3 Lock 4 Normal 5 Silent 6 Vibrate 7 More...

Tips & T rick s

To... Do this...

open your music, messages, and more

open the quick list Press and hold

change your ringer and earpiece volume

personalize your device Press

MOTO

global

Use shortcut keys to access your AT&T Music [, camera and video e, contacts e, calendar

Tip: To silence your smartphone when it’s ringing, just press

the

To change the other caller’s voice volume, press volume up/down during a call.

Note: Bluetooth® accessories, such as headsets, have their

own volume controls.

To change your ringer and sound profile from the home screen, press and hold Then scroll to a profile, such as and press the

To change the sound for alerts or other events, press > the event and select the sound you want to associate with it.

d, messages R, and MEdia Net @.

X for quick access to your sound profiles, device lock and wireless manager.

side volume keys

X to open the Quick List.

Normal, Silent, or Vibrate,

center key

Start, then All Programs > My Stuff

Personalize My Q > Sounds and Ringtones. Highlight

Start, then All Programs > My Stuff > PersonalizeMyQ to choose sounds and more.

To... Do this...

lock the keypad You can manually lock your smartphone to prevent accidental key presses

To lock your smartphone, press To unlock your keypad, press

have not set a password. To change your password and lock settings, press the Left Soft key to select

then

All Programs > Settings > More > Security > Device Lock. Choose a password you will

remember. If you forget your password, you will have to perform a hard reset (see the note in

the section “Turn On Your MOTO Q™ 9h global”).

use voice commands To activate voice commands, press and hold

listed on the screen (such as “Call” followed by a number or contact name).

use the speakerphone During a call, press

chcek your voicemail from another phone

play music or games on an airplane

extend battery life To re d u c e t h e backlight time out, press

Call your 10-digit phone number. During your voicemail greeting, press then follow the voice prompts.

To keep using your games and music on a flight, turn off your network and Bluetooth® services. Press and hold

Power Management > Backlight time out on battery, then choose a short time.

To ex t e n d email send/receive intervals, press press

Menu > Settings, and press Next until you can change the Automatic Send/Receive

interval

. If you have more than one email account set up, choose only one account to

automatically send/receive messages. To close unused programs, press

the unused program and press

h to turn the speakerphone on or off.

X until the quick list appears, then select Wireless Manager > All.

X then f. Your left soft key becomes Unlock.

Unlock and enter your password. Your smartphone uses * if you

h. When prompted, say one of the commands

* (# in Puerto Rico)

Start, then All Programs > Settings > More...

R, select an email account,

Start, then All Programs > System Tools > Task Manager. Select

Menu > Kill.

Start,

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com

1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your

service provider, and/or the provider’s network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user’s guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Microsoft, Windows and Windows Me are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation.

Caution:

Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the user’s authority to operate the equipment.

Manual Number: 68000201025-A

5. Network: Shows whether your are using a 3G k, GPRS f, or EDGE \ network.

7. Battery Level: Shows the battery charge level

6. Profile: Shows when your ring style is Silent (Q) or Vibrate (<). No indicator appears for other ring styles. A % appears when the speakerphone is on.

8. Signal Strength: Shows the strength of your network connection. Letters or arrows can indicate when your phone is using a 3G k, GPRS f, or EDGE \ connection to transfer data.

4. Call Forward: Shows D when call forwarding is on.

3. Message / Bluetooth: Shows C for a new message, or E when Bluetooth power is on.

2. Voicemail: Shows w when you have new voicemail.

1. Missed Call: Shows E when you missed a call.

Navigation Key

Center Select Key

Left Soft Key

MEdia Net Key

Call/Answer Key

Home Key

Function Key

Calendar Key

Contacts Key

AT&T 12:00 PM

Get Xpress Mail Messages (0) No upcoming appointments.

Profile: Normal

Start Contacts

12/31/2009

Right Soft Key

Messaging Key

Power/End Key

Enter Key

Caps Key

Speakerphone / Voice Key

Camera Key

AT&T Music Key

Get Xpress Mail Messages (0) No upcoming appointments.

Profile: Normal

Start Contacts

AT&T 12:00 PM

12/31/2009

microSD memory card slot

Micro-USB Connector

Microphone

Side Scroll Key (up)

Side Scroll Key (down)

Back Keys

Side Select Key

Select highlighted items.

Where can I find more information?

Interactive web tutorials, tips & tricks, and FAQs are available at Select Manufacturer: Motorola and Model: MOTO Q 9h.

Detailed support including device specifications, user forums and knowledgebase articles are available

att.com/DeviceSupport

For more information about your wireless service account, service plan or network, visit

For Microsoft® Windows® Mobile support, visit

www.microsoft.com/windowsmobile/help/smartphone/

Help on the MOTO Q™ 9h global

To set up your phone and some basic preferences, press Start, then All Programs > System Tools For more help, press Start, then All Programs > System Tools > Help and QuickStart.

Additional Help

•

Phone Support Help

Call AT&T Customer Care at 1-800-331-0500 or dial 611 from any AT&T mobile phone for assistance with your phone or account.

On Your Computer

•

To view the User’s Guide for your phone, insert the Getting Started CD in your computer and open the guide file.

MOTO Q™ 9h global 68000201025-A 05192008

att.com/WirelessTutorials

att.com/Wireless

> Getting Started.

Motorola Q9h Global Getting Started Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Welcome to AT&T

What’s in the Box?

Insert the SIM Card & Battery

Charge the Battery

Insert a Memory Card

Turn On Your MOTO Q™ 9h global

Set Up Your MOTO Q™ 9h global

Connect to AT&T

Learn to Navigate & Type

Make Calls

Set Up Voicemail

Check Voicemail

Text & MMS Messages

Instant Messaging

Go to Web Pages

Shop for Tones, Games, Graphics, & More

Access Your Email

Choose the Best Email Option for You

Set Up Personal Email with Xpress Mail™

Set Up Self-Service Corporate Email with Xpress Mail™

Set Up IT-Managed Corporate Email

Send & Receive Email

Sync Your Smartphone with Your Computer

Sync Contacts, Calendar, Email, Music, & More

Use Your MOTO Q™ 9h global for More than Basics

Find Your Way With AT&T Navigator

AT&T Music™

Record a Video Clip

Play a Video Clip

Watch CV

Watch Live Video with MobiTV

Connect a Bluetooth® Wireless Headset

Store & Call Contacts

Add & View Calendar Events

Manage Finances With Mobile Banking from AT&T

Troubleshooting & FAQs

Tip s & Tri c ks