User Manual
The Motorola Netopia® 2247/57-62
DSL Gateway
4-port Ethernet, 802.11b/g Wi-Fi
Safety Information
IMPORTANT SAFETY INSTRUCTIONS – POWER SUPPLY INSTALLATION. Connect the power supply cord to
the power jack on the Motorola Gateway. Plug the power supply into an appropriate electrical outlet.
CAUTION:
ply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply,
socket-outlet or appliance coupler be located so it is readily accessible.
(Sweden) Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk
(Norway) Apparatet må kun tilkoples jordet stikkontakt.
ENGLISH
TELECOMMUNICATION INSTALLATION. When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement or
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock
• Do not use the telephone to report a gas leak in the vicinity of the leak.
PRODUCT VENTILATION. The Motorola Gateway is intended for use in a consumer's home. Ambient temperatures around
this product should not exceed 104°F (40°C). It should not be used in locations exposed to outside heat radiation or trapping of its
own heat. The product should have at least one inch of clearance on all sides except the bottom when properly installed and should
not be placed inside tightly enclosed spaces unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
Motorola Part Number: 559665-001-00
Copyright © 2008 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in
content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M Logo are
registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, and Windows NT are either trademarks or registered trademarks of
Microsoft Corporation in the U.S and/or other countries. Macintosh is a registered trademark of Apple, Inc. Firefox is a registered trademark of the Mozilla
Foundation. All other product or service names are the property of their respective owners.
Depending on the power supply provided with the product, either the direct plug-in power supply blades, power sup-
near a swimming pool.
from lightning.
2
1
Checklist
Thank you for selecting the Motorola Netopia
you set up and configure your network.
Check your package contents. It should contain the items shown here:
Motorola Gateway
Power Supply
If you don’t have everything, contact your supplier immediately.
®
2247- or 2257-62 DSL Gateway. This guide will help
CD & User Manual
Telephone Cable
ENGLISH
Ethernet Cable
3
2
Connections
1. Decide on a location for the Gateway.
Put the Gateway near a power source, a DSL wall outlet, and in a location where air can circulate
freely around it.
2. Power the Gateway.
ENGLISH
Connect the power supply to the power jack on the back panel of the Gateway. Then, plug the
power supply into an electrical outlet. Turn on the Power switch.
The
Power LED should light solid green.
3. Insert the Motorola Netopia
The Motorola Netopia
running easily. These tasks include making the cable connections, adding phones and configuring
the Gateway. Run the Wizard on every Windows-based PC that will connect to your network.
®
CD into your CDROM drive.
®
Installation Guide Wizard automates several tasks to get you up and
The Installation Guide Wizard will start automatically and the Welcome screen will appear
to step through the process.
Follow the on-screen instructions to make all
of your connections.
4
When all of your connections are made, your network may look like this:
Rear View
DSL Port
Ethernet
Port s
WPS
Pushbutton
Power Switch
DC Power
4. Enable Wireless Protected Setup (WPS) on your Wi-Fi devices.
Adding wireless clients to your network is easier using Wireless Protected Setup (WPS). Older,
non-WPS clients can still be added to the network by configuring them the standard way with
WPA-PSK.
Make sure your wireless clients are running. Press the WPS push-button to begin the exchange,
which may last up to two minutes.
Do not power off your Gateway during the exchange.
The Gateway will display a success message when the exchange has completed.
Note: Not all client wireless devices support WPS. Refer to their documentation.
ENGLISH
5
When all of your connections are made, the status LEDs on the front of your Motorola IAD Gateway
will light, according to the following diagram:
Front View
ENGLISH
Power -
Green when power is on.
Red if device malfunctions; flashes
red when updating embedded software.
Ethernet 1, 2, 3, 4 -
Solid green when connected.
Flash green when there is
activity on the LAN.
WPS -
Solid green when WPS is successful.
6
Internet -
Green when device is
connected. Flashes green
for activity on WAN port.
DSL -
Flashes green when training.
Solid green when trained.
Wireless -
Flashes green when there is
activity on the wireless LAN.
3
Device Configuration
You can access the configuration pages at any time as follows:
1. Run a Web browser, such as Firefox, Safari, or Microsoft Internet Explorer, and
enter http://192.168.1.254 in the URL Address text box.
Press Return.
2. Select your language from the pull-down menu and click Next .
ChoIces in the Americas are: Choices in Europe are:
English English
Español Latinoamericano Français
Portugués do Brasil Deutsch
Italiano
ENGLISH
7
3. For security purposes you must create a password for your Gateway. Enter a New
Password, Confirm it, and click the Next button.
You will be asked to log in to your Gateway with a UserName and Password.
The default UserName is admin . Enter
the Password you just created. Type
these in their respective fields and click
ENGLISH
4. The browser displays the Internet Login page.
the Next button.
Enter the User Name and Password
supplied by your Internet Service Provider.
Click the Connect button.
You will be redirected to an Internet
web page to register your new
Gateway.
8
5. Register your Motorola Netopia
®
Gateway.
After your Gateway negotiates its connection to the Internet, your browser will be directed to the
Motorola product registration page. If it does not do this, navigate to:
http://www.netopia.com/equipment/products/product_reg.html
to register your Gateway.
ENGLISH
9
Record your subscriber information here for future reference:
Required Information Your entries:
Your Telephone number:
Your ISP Username:
(example: joesurfer@serviceprovider.com )
ENGLISH
Your ISP Password:
Service Provider support
contact information:
Congratulations! Your connection is up and running and you should be able to browse the Internet by
typing a URL address in your browser’s Address text box or by selecting any of your favorite bookmarks.
Should you require additional information, the “
Asked Questions (and Answers) and “
tips. The latest
line at:
Administrator’s Handbook
http://www.netopia.com/support/hardware/documentation.html
10
Support desk number -
FAQs” on page 14 of this Guide contain Frequently
Basic Troubleshooting” on page 16 gives Basic Troubleshooting
with advanced configuration instructions is also available on-
Client Configuration
Your Gateway serves Dynamically-assigned IP addresses by default. Be sure to configure each computer connected to your Gateway to accept a Dynamically-assigned IP address, commonly referred to
as DHCP.
Microsoft Windows:
Step 1. Navigate to the TCP/IP Properties Control Panel.
a. Windows 98, 2000, and ME versions follow a path like this:
Start menu -> Settings -> Control Panel -> Network (or Network and
Dial-up Connections -> Local Area Connection -> Properties ) ->
TCP/IP [your_network_card] or Internet Protocol [TCP/IP]
erties
b. Windows XP follows a path like this:
Start menu -> Control Panel -> Network and Internet Connections
-> Network Connections -> Local Area Connection -> Properties
-> Internet Protocol [TCP/IP] -> Properties
Step 2. Select Obtain an IP address automatically.
Step 3. Select Obtain DNS server address automatically, if available.
Step 4. Remove any previously configured Gateways, if available.
Step 5. OK the settings. Restart if prompted.
-> Prop-
ENGLISH
11
c. Windows Vista is set to obtain an IP address automatically by default. You may not need to configure
it at all.
To check, open the
Click the
The
(TCP/IPv4) Properties
ENGLISH
should appear as shown.
If not, select the radio buttons shown
above, and click the
Properties
Internet Protocol Version 4
Networking
button.
window
OK
button.
Control Panel and select
Internet Protocol Version 4 (TCP/IPv4)
.
12
Macintosh Mac OS 9 or Mac OS X:
Step 1. Access the TCP/IP or Network control panel.
a. Mac OS 9 follows a path like this:
Apple Menu -> Control Panels -> TCP/IP Control Panel
b. Mac OS X follows a path like this:
Apple Menu -> System Preferences -> Network
Step 2. Select Built-in Ethernet
Step 3. Select Configure Using DHCP
Step 4. Close and Save, if prompted.
ENGLISH
13
FAQ s
Q: Why is my DSL light flashing green?
A: A flashing green light indicates that no cable is attached to the DSL port or that the Motorola
®
Netopia
connection is established.
ENGLISH
If your DSL light does not become solid green, verify that the connection from the Motorola Neto-
pia
your ISP (Internet Service Provider) to verify that your DSL line is functioning properly.
Q: I forgot my password, how can I access my Motorola Netopia
A: If you don't have a password, the only way to access the Motorola Gateway is the following:
Referring to the following diagram, find the round Reset Switch opening.
Gateway is negotiating a connection. A solid green DSL light indicates that an internet
®
Gateway’s DSL port to the telephone/DSL jack is secure. If the connection is secure, contact
®
Gateway?
Carefully insert the point of a pen or an
unwound paperclip into the opening.
•If you press the factory default button for less than
1/2 a second, the unit will continue to run as normal.
•If you press the factory default button for more than
15 seconds, when you release it, the Gateway will
perform a factory reset, clear all settings and configu-
Factory Reset Switch
rations, and reboot.
Note: To assure the
switch for more than 15 seconds. When you release it, the Gateway will perform a factory reset,
clear all setting and configurations, and reboot. Keep in mind that all of your settings will need
to be reconfigured.
Motorola Netopia
®
Gateway factory defaults you MUST hold the reset
14
Q: What is the default IP address of my Motorola Netopia® Gateway?
A: The default IP address of the Motorola Netopia
®
Gateway is 192.168.1.254. You may access
the WebUI configuration pages by typing http://192.168.1.254 URL into your browser.
Q: I made some configuration changes in my Motorola Netopia
®
Gateway and the changes
have not taken effect.
A: Any configuration changes made to the Motorola Netopia
®
Gateway require a save and
restart before they take effect.
Q: How do I access the configuration screens of my Motorola Netopia
A: You may access your Motorola Netopia
®
Gateway by typing the following into your web
®
Gateway?
browser http://192.168.1.254.
Note: By default, your Motorola Netopia
®
Gateway has an Ethernet IP Address of
192.168.1.254.
Q: What is the default user name and password of the Motorola Netopia
A: Motorola Netopia
®
Gateways are not distributed with a default password. Upon initial con-
®
Gateway?
figuration, the Gateway requires a new password to be set.
Q: How do I register my Motorola Netopia
A: Please register your Motorola Netopia
®
Gateway?
®
Gateway by navigating to the following URL:
http://www.netopia.com/equipment/products/product_reg.html
By registering Motorola products, you'll be assured of faster service, timely notification of product updates and qualifications for upgrade discounts.
ENGLISH
15
Basic Troubleshooting
This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial
configuration.
Before troubleshooting, make sure you have
• plugged in all the necessary cables (see “Connections” on page 4); and
ENGLISH
• set your PC’s TCP/IP controls to obtain an IP address automatically (see “Client Configuration” on page 11).
The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined
below.
Front View
16
Power
Ethernet 1, 2, 3, 4
WPS
Internet
DSL
Wireless
LED Function Summary
Power DSL Internet
Unlit No power No signal Not connected
Solid Green Power on DSL line synched with
the DSLAM
Flashing Green N/A Activity on the DSL cable Transmitting or receiving
Solid Red System malfunction N/A N/A
Flashing Red Updating embedded soft-
ware
Ethernet 1, 2, 3, 4 WPS Wireless
Unlit No signal No wireless signal No wireless signal
Solid Green Synched with Ethernet
card
Flashing Green Activity on the Ethernet
cable
Solid Red N/A N/A N/A
Flashing Red N/A N/A N/A
N/A N/A
WPS exchange with
client is successful
N/A Activity on the wireless
Connected to the Internet
data on the WAN port
N/A
LAN
ENGLISH
17
If a status indicator light does not look correct, look for these possible problems:
If LED is
not Lit
Power
ENGLISH
DSL
Ethernet
1,2,3,4
Possible problems
• Make sure the power switch is in the ON position.
• Make sure the power adapter is plugged into the DSL Gateway properly.
• Try a known good wall outlet.
• Replace the power supply and/or unit.
• Make sure that any telephone has a microfilter installed.
• Make sure that you are using the correct cable. The DSL cable is the thinner standard telephone cable.
• Make sure the DSL cable is plugged into the correct wall jack.
• Make sure the DSL cable is plugged into the DSL port on the DSL Gateway.
• Make sure the DSL line has been activated at the central office DSLAM.
• Make sure the DSL Gateway is not plugged into a micro filter.
• Make sure you are using the Ethernet cable, not the DSL cable. The Ethernet cable is thicker
than the standard telephone cable.
• Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.
• Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Gateway.
• Try another Ethernet cable if you have one available.
• Make sure you have Ethernet drivers installed on the PC.
• Make sure the PC’s TCP/IP Properties for the Ethernet Network Control Panel is set to obtain
an IP address via DHCP.
• Make sure the PC has obtained an address in the 192.168.1.x range. (You may have
changed the subnet addressing.)
• Make sure the PC is configured to access the Internet over a LAN.
• Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being
used to connect to the DSL Gateway.
18
Support
Answers to many frequently asked product-related questions, as well as full product documentation
with advanced configuration instructions, are also available on-line at: http://www.netopia.com/
support
Note the serial number (SN:) of your Gateway. It is located on the label on the bottom of the Gateway
below the model number. You will need the Gateway’s serial number if you need to call for technical
support.
ENGLISH
19
Recycling your Motorola Equipment
U
When you see this symbol on a
Motorola product, do not dispose of the
product with residential or commercial
waste.
ENGLISH
If collection systems are not available, call Motorola Customer Service for assistance. Please visit
www.motorola.com/recycle
<http://www.motorola.com/recycle> for instructions on recycling.
Please do not dispose of this
product with your residential or
commercial waste. Some countries or regions, such as the
European Union, have set up
systems to collect and recycle
electrical and electronic waste
items. Contact your local authorities for information about practices established for your
region.
mweltschutz durch
Recycling
Wenn Sie dieses Zeichen auf einem
Produkt von Motorola sehen, entsorgen
Sie das Produkt bitte nicht als gewöhnlichen Hausoder Büromüll.
20
Recycling bei Geräten von Motorola
Bitte entsorgen Sie dieses Produkt nicht als gewöhnlichen
Haus- oder Büromüll. In einigen Ländern und Gebieten, z. B.
in der Europäischen Union, wurden Systeme für die Rücknahme und Wiederverwertung von Elektroschrott
eingeführt. Erkundigen Sie sich bitte bei Ihrer Stadtoder
Kreisverwaltung nach der geltenden Entsorgungspraxis.
Falls bei Ihnen noch kein Abfuhroder Rücknahmesystem
besteht, wenden Sie sich bitte an den Kundendienst von
Motorola.
R
ecyclage pour le respect
de l'environnement
Lorsque vous voyez ce symbole sur un
produit Motorola, ne le jetez pas avec
vos ordures ménagères ou vos rebuts
d'entreprise.
Recyclage de votre équipement Motorola
Veuillez ne pas jeter ce produit avec vos ordures
ménagères ou vos rebuts d'entreprise. Certains pays ou
certaines régions comme l'Union Européenne ont mis en
place des systèmes de collecte et de recyclage des produits électriques et électroniques mis au rebut. Veuillez
contacter vos autorités locales pour vous informer des pratiques instaurées dans votre region. Si aucun système de
collecte n'est disponible, veuillez appeler le Service clientèle de Motorola qui vous apportera son assistance.
ENGLISH
21
Loading...