Motorola Cellular Gateway NC800
User Guide
Version 2.0
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS
FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.
CAUTION: DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET
UNLESS THE PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER
AND INTERFACE CABLES.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED EXTERNAL
ANTENNA.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED
IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL.
CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR
COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION. TO COMPLY WITH THE FCC RF EXPOSURE
COMPLIANCE REQUIREMENTS, THE SEPARATION DISTANCE BETWEEN THE ANTENNA AND ANY PERSON’S
BODY (INCLUDING HANDS, WRISTS, FEET AND ANKLES) MUST BE AT LEASE 20 CM (8 INCHES).
This device complies with Part 15 sub b of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 sub b of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna of the radio or television.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device must be installed and used in strict accordance with the manufacturer’s instructions as described in
the user documentation that comes with the product.
Postpone Motorola Cellular Gateway NC800 installation until there is no risk of thunderstorm or lightning activity in the
area.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and
examine the point where they exit from the product.
Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the
power cord.
Place this equipment on a stable surface.
When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric
shock and injury to persons, including the following:
• Read all of the instructions (listed here and/or in the user manual) before you operate this equipment. Give
particular attention to all safety precautions. Retain the instructions for future reference.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that
are affixed to this equipment.
• Comply with all instructions that accompany this equipment.
• Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For
added protection for this product during a lightning storm, or when it is left unattended and unused for long
periods of time, unplug it from the wall outlet. This will prevent damage to the product due to lightning and power
surges.
• Operate this product only from the type of power source indicated on the product’s marking label. If you are not
sure of the type of power supplied to your home, consult your dealer or local power company.
• Upon completion of any service or repairs to this products, ask the service technician to perform safety checks to
determine that the product is in safe operating condition.
It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that
complies with all applicable product safety requirements of the country of use.
Installation of this product must be in accordance with national wiring codes.
Place unit to allow for easy access when disconnecting the power cord/adapter of the device from the AC wall
outlet.
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly
on the unit or use forced air to remove dust.
This product was qualified under test conditions that included the use of the supplied cables between system
components. To be in compliance with regulations, the user must use these cables and install them properly.
Connect the unit to a grounding type AC wall outlet (100-240 V AC) using the standard power cord/adapter as
supplied with the unit.
Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
Installation must at all times conform to local regulations.
This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is
not provided with this product, please ask your service provider or point-of-purchase representative, as the
case may be.
• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE
REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL
STANDARDS APPLY TO ALL MODELS.
• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,
EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY
INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO A PRODUCT THAT HAS BEEN
REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright © 2005 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola
to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, and Windows NT are
registered trademarks and Windows XP is a trademark of Microsoft Corporation. Microsoft Windows screen shots are used by permission of
Microsoft Corporation. Macintosh and AppleTalk are registered trademarks of Apple Computer, Inc. Iomega is a registered trademark of Iomega
Corporation. Linux is a registered trademark of Linus Torvalds. Acrobat Reader is a registered trademark of Adobe Systems, Inc. Netscape and
Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United
States and other countries. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005.
Table of Contents
Table of Contents ....................................................................................................................................................4
1. Overview .........................................................................................................................................................6
Intended audience...............................................................................................................................................7
Easy setup...........................................................................................................................................................7
Network connection types ...................................................................................................................................7
Powerful features in a single unit ........................................................................................................................7
Typical application...............................................................................................................................................8
Security................................................................................................................................................................9
Firewall..........................................................................................................................................................10
DMZ ..............................................................................................................................................................11
Wireless Security ..........................................................................................................................................11
Virtual Private Networks................................................................................................................................11
2. The Motorola Cellular Gateway NC800 and its accessories ........................................................................12
Package Contents .............................................................................................................................................12
The Motorola Cellular Gateway NC800’s Front Panel ......................................................................................13
The Motorola Cellular Gateway NC800’s Back Panel ......................................................................................14
The Power Adapter ...........................................................................................................................................15
Ethernet Cable ..................................................................................................................................................15
External CDMA Antenna ...................................................................................................................................15
3. Installation.....................................................................................................................................................16
Before you begin ...............................................................................................................................................16
Precautions........................................................................................................................................................16
Signing up for Service .......................................................................................................................................16
System Requirements for Computers Connected to the WLAN or Ethernet LAN ............................................16
Installation Considerations ................................................................................................................................17
Connecting the Motorola Cellular Gateway NC800 to your network.................................................................18
Connecting the Motorola Cellular Gateway NC800 to the CDMA Network ..................................................18
Mounting the external antenna .....................................................................................................................18
Wired Connections to the Motorola Cellular Gateway NC800 – Direct connection......................................19
Wired Connections to the Motorola Cellular Gateway NC800 – Connections via other network devices....19
Wireless Connections to the Motorola Cellular Gateway NC800 .................................................................19
4. Setting up the PCs ........................................................................................................................................21
Configuring Windows 98 and Millennium (ME) PCs .........................................................................................21
Configuring Windows 2000 PCs........................................................................................................................22
Configuring Windows XP PCs...........................................................................................................................24
5. Motorola Cellular Gateway NC800 Configuration.........................................................................................26
Computer System Requirements for Motorola Cellular Gateway NC800 Configuration ..................................26
Logging In..........................................................................................................................................................26
Using the Motorola Cellular Gateway NC800’s Configuration Utility ................................................................27
Factory Default Settings for the Motorola Cellular Gateway NC800.................................................................28
6. Detailed Motorola Cellular Gateway NC800 Configuration ..........................................................................29
Setup Wizard.....................................................................................................................................................29
Wizard-> Welcome page...............................................................................................................................30
Wizard-> Location Specific Information ........................................................................................................30
Wizard-> Gateway Administration ................................................................................................................31
Wizard-> Internet Account Information .........................................................................................................31
Wizard-> Internet Network Information .........................................................................................................32
Wizard-> Internet Security ............................................................................................................................33
Wizard-> Wireless LAN Security...................................................................................................................34
Wizard-> Summary .......................................................................................................................................35
Signal Strength..................................................................................................................................................36
Gateway ............................................................................................................................................................37
Gateway-> Basic Gateway Settings .............................................................................................................37
Gateway-> LAN Interface..............................................................................................................................39
Gateway-> DHCP Leases.............................................................................................................................40
Gateway-> Universal Plug and Play .............................................................................................................42
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 4 of 110
Gateway-> LAN STP.....................................................................................................................................43
Gateway-> Login Settings.............................................................................................................................44
Network .............................................................................................................................................................45
Network-> Dynamic Routing .........................................................................................................................46
Network-> Static Routing ..............................................................................................................................47
Network-> System Time................................................................................................................................48
Network-> VLAN ...........................................................................................................................................49
WAN ..................................................................................................................................................................50
WAN-> IP Settings ........................................................................................................................................50
WAN-> PPP Settings ....................................................................................................................................52
WAN-> OTA Provisioning .............................................................................................................................53
Wireless LAN.....................................................................................................................................................54
Wireless LAN-> WLAN Basic........................................................................................................................54
Wireless LAN-> WLAN Advanced ................................................................................................................56
Wireless LAN-> MAC Restriction ..................................................................................................................57
Wireless LAN-> WEP Security......................................................................................................................58
Wireless LAN-> WPA Security......................................................................................................................60
Wireless LAN-> RADIUS Server...................................................................................................................62
Wireless LAN-> Authenticated Stations........................................................................................................62
Firewall ..............................................................................................................................................................64
Firewall-> Permanent Port Forwarding .........................................................................................................64
Firewall-> Application Triggered Port Forwarding ........................................................................................66
Firewall-> MAC Address Filtering .................................................................................................................68
Firewall-> Port Filtering .................................................................................................................................69
Firewall-> DMZ Host .....................................................................................................................................70
Logging..............................................................................................................................................................71
Logging-> Statistics Logging.........................................................................................................................71
Logging-> Internet Site Logging....................................................................................................................73
Logging-> System Log Messages ................................................................................................................74
Administration....................................................................................................................................................75
Administration-> Status.................................................................................................................................76
Administration-> Support Server Registration ..............................................................................................78
Administration-> Firmware Upload ...............................................................................................................79
Administration-> Restore ..............................................................................................................................81
Diagnostics........................................................................................................................................................82
Diagnostics-> Internet Access ......................................................................................................................82
Diagnostics-> LAN Access............................................................................................................................83
Appendix A: Motorola Limited Warranty................................................................................................................84
Appendix B: Troubleshooting ................................................................................................................................87
Appendix C: Glossary ............................................................................................................................................93
Appendix D: Upgrading the Motorola Cellular Gateway NC800 firmware using TFTP.......................................107
Appendix E: Technical Specifications..................................................................................................................108
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 5 of 110
1. Overview
Thank you for purchasing the Motorola® Cellular Gateway NC800. The Motorola Cellular Gateway NC800 is
particularly well suited for the Small Office Home Office (SOHO) environment since it provides wireless access
to the Internet. Applications where the Motorola Cellular Gateway NC800 is especially useful include:
• Households having multiple computers requiring connection to the Internet and each other.
• Small businesses or home offices requiring secure wireless Internet access.
• Internet gamers wanting easier setup for
o Programs such as DirectX®
o Sites such as MSN Games
o Video conferencing with programs such as NetMeeting®
The features and physical appearance of your Motorola Cellular Gateway NC800 may differ slightly from the
picture
A home or internal network enables you to share information between two or more computers. You can connect
your home network to the Internet through the Motorola Cellular Gateway NC800. The Motorola Cellular
Gateway NC800 is the central connection point between your computers and the Internet. It directs (routes)
information between the computers connected to your home network. A built-in CDMA wireless modem
transmits information between your home network and the Internet. The Motorola Cellular Gateway NC800:
• Combines four separate products — a CDMA wireless modem, IEEE 802.11b/g wireless access point,
Ethernet 10/100 Base-T connections, and firewall — in one compact unit.
• Enables you to create a custom network sharing a single broadband connection, files, and peripherals,
with or without wires
• Has an advanced firewall for enhanced network security for wired and wireless users
• Provides easy setup
This product is subject to change. Not all features described in this guide are available on all Motorola Cellular
Gateway NC800 models. For the most recent documentation, visit the Cable Modems and Gateways page on
the Motorola website http://motorola.com/
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 6 of 110
Intended audience
This document provides detailed information regarding the Motorola Cellular Gateway NC800. It describes its
features, provides some background information on the technology used in the product and it gives detailed
instructions on how to set up the Motorola Cellular Gateway NC800should you have advanced requirements.
The typical deployment of the Motorola Cellular Gateway NC800 will not have any additional setup
requirements. Most users will therefore be able to set up and use the Motorola Cellular Gateway NC800 by
using only the Quick Installation Guide provided with the product.
The remainder of this User Guide is therefore intended for users that have advanced requirements and for the
interested reader.
Easy setup
It is much easier to configure a local area network (LAN) using a Motorola Cellular Gateway NC800 than using
traditional networking equipment:
• The Web-based Setup Wizard provides a graphical user interface (GUI) for quick and easy
configuration of required wireless, Ethernet, gateway, Dynamic Host Configuration Protocol (DHCP),
and security settings. In most cases you can set up the Motorola Cellular Gateway NC800 via the Setup
Wizard using the information in the Quick Installation Guide.
• For basic operation, most default settings require no modification.
• For the user with more advanced requirements, this user guide provides detailed information on how to
configure the Motorola Cellular Gateway NC800 using the Web-based configuration utility.
Network connection types
The Motorola Cellular Gateway NC800 provides different network connection types for your computers to
exchange data. The connection between your computers and the Motorola Cellular Gateway NC800 may be
with a wireless or a wired connection or a combination of the two. Your network can use one or any combination
of the following network connections:
• Ethernet local area network (LAN). Two connections are provided.
• Wireless LAN (IEEE 802.11g that also supports IEEE 802.11b wireless clients)
Powerful features in a single unit
A Motorola Cellular Gateway NC800 combines high-speed Internet access, networking, and computer security
for a home or small-office LAN. The Motorola Cellular Gateway NC800 provides:
• An integrated high-speed wireless modem, which provides continuous access to the Internet and
other online services.
• A single broadband connection to multiple computers to surf the Web; all computers on the LAN
communicate as if they were connected to the same physical network.
• It is an IEEE 802.11b/g WLAN certified wireless access point, which allows wireless enabled laptop
users to remain connected while moving around the home or small office or to connect desktop
computers without installing network wiring. Depending on distance, wireless connection speeds can
match that of the Ethernet at up to 22 Mbps.
• A single interface for multiple computers to surf the web; all computers on the Ethernet and wireless
LANs communicate as if they were connected to the same physical network and access the Internet
through the Motorola Cellular Gateway NC800 using only a single external IP address. Cellular
technology is used to access the Internet via the WAN interface.
• A built-in DHCP server to assign IP addresses on a combined wired and/or wireless Class C private
LAN automatically.
• A two-port 10/100Base-T Ethernet hub supporting:
o Half- or full-duplex connection
o Auto-MDIX
• A built-in firewall with IP and MAC Address filtering, UDP and TCP Port filtering and forwarding.
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 7 of 110
• The firewall supports:
o Stateful inspection
o DMZ
o Network Address Translation (NAT)
• Enhanced wireless security with WLAN Protected Access Pre-Shared Key (WPA-PSK) support.
Weaker encryption is also supported via 64 and 128-bit Wired Equivalent Privacy (WEP) encryption.
• A built-in gateway using Routing Information Protocol (RIP v1 and v2) - up to 10 static routes.
• Support for Virtual Private Network (VPN) using Internet Protocol Security (IPSec) packets and Point-
to-Point Tunneling Protocol (PPTP).
• Wireless range of 100 meters1 indoors, 300 meters outdoors
• Easy to use Web-based configuration.
Typical application
Figure 1 shows a typical use of the Motorola Cellular Gateway NC800 in a home or home office environment.
Access to the Motorola Cellular Gateway NC800 from local PCs and notebooks is either by the 802.11b/g
WLAN interface, or the Ethernet LAN interface. In this example, the PC is connected to the Ethernet LAN and
the notebook is connected via the WLAN interface.
The 802.11g WLAN interface supports an effective data transmission rate of up to 22Mbps. Note that if devices
are present on the WLAN that support 802.11b, the effective data transmission rate drops to 11 Mbps. The
Ethernet LAN interface supports data transmission rates of 10/100 Mbps.
Access from the Motorola Cellular Gateway NC800 to the Internet is achieved by using CDMA2000 EV-DO /
1xRTT technology. The Code Division Multiple Access (CDMA) antenna is placed up to six feet from the
Motorola Cellular Gateway NC800, and connects to the CDMA infrastructure via a local CDMA base station.
The CDMA2000 EV-DO supports downlink data rates of up to 2.4576 Mbps and uplink data rates of 154 kbps.
Motorola Cellular
Gateway
CDMA Antenna
LAN1
LAN2
Figure 1. Typical home office configuration.
1
Architectural and environmental factors may adversely affect range.
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 8 of 110
The sample application shown in Figure 2 is slightly more complex and is more typical of a small office
environment. It contains the following devices, all protected by the Motorola Cellular Gateway NC800 firewall:
• A PDA connected through the wireless IEEE 802.11b connection.
• One desktop PC on a wireless connection. A Motorola USB 802.11b Wireless Adapter (an optional PC
accessory available from Motorola) or any other 802.11b/g wireless adapter can be used to connect
your PC USB port to the Motorola Cellular Gateway NC800 via a wireless connection.
• A laptop PC on a wireless connection. The wireless connection can be made using a Motorola PCC11b
Wireless Card or any other 802.11b/g wireless card in the PCMCIA slot of the laptop (the PCC11b
Wireless Card is an optional laptop accessory available from Motorola).
• Three computers connected to the LAN 1 Ethernet port via a hub or switch.
• A fourth computer connected to the LAN 2 Ethernet port. This could be a De-Militarized Zone (DMZ)
computer.
Motorola Cellular GatewayCDMA Antenna
LAN2
LAN1
Wireless LAN
devices
PDA
Figure 2. Typical application of a Motorola Cellular Gateway NC800 in a small office environment.
Security
The Motorola Cellular Gateway NC800 provides the following security mechanisms:
• A firewall to protect the Motorola Cellular Gateway NC800 LAN from undesired attacks over the Internet
• The capability to set up a DMZ
• Security measures to prevent eavesdropping of wireless data (including WEP / WPA-PSK encryption
and authentication)
• Multiple tunnel Virtual Private Network (VPN) pass-through operation
• Access control to configure the Motorola Cellular Gateway NC800.
The subsections below provide some introductory information regarding the security technology listed above.
More details are provided in the relevant subsections of the Detailed Motorola Cellular Gateway NC800
Configuration section as well as in the relevant Glossary entries. A full discussion of network security is beyond
the scope of this document.
Motorola Cellular Gateway NC800 User Guide Version 2.0 Page 9 of 110
Loading...