Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
The Motorola products described in this manual may include copyrighted
Motorola and third-party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce t he copyrighted software . Accordingly, any copyrig hted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Sprint and Nextel have come together offering you more choice
and flexibility to do whatever you want, just about whenever you
want.
This powerful combination brings you access to more
products, more services, and more of what you need, to do
more of what you want. Welcome to a future full of
possibility. Welcome to the new Sprint.
Welcome and thank you for choosing Sprint.
i
Introduction
This Phone User Guide introduces you to Sprint Service and all
the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Phone
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety and Warranty Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new phone and service. The Table of Contents and Index
will also help you quickly locate specific information.
You'll get the most out of your phone if you read each section.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your phone in no time.
Phone
Guide
Note:
WAR NI NG!
ii
Because of updates in phone software, this printed
guide may not be the most current version for your
phone. Visit www.sprint.com and log on to
My Sprint Wirel ess to access the most recent version of
the phone user guide.
Please refer to the Important Safety Information section
on page 186 to learn about information that will help
you safely use your phone. Failure to read and follow the
Important Safety Information in this phone guide may
result in serious bodily injury, death, or property
damage.
4
Want to keep track of
your minutes?
It’s easy to check right
from your phone!
Dial
You’ll hear a summary of your service plan minutes and
the minutes remaining in your current billing cycle, along
with your phone’s individual usage if you’re on a shared
plan. You’ll also hear a summary of your account balance
and your most recent payment information.
Use Your Phone’s Web Browser
From the Sprint PCS Vision Home Page, select My Account
(Option 0). You’ll see many helpful categories including
Payment Due, Current Usage, and Plan Overview. Select a
topic to display the latest information.
Note
Reported minutes and balances are estimates only. Please
consult your Sprint PCS Invoice for actual minutes used.
iii
Your Phone’s Menu
The following list outlines your phone’s menu structure. For
more information about navigating through the menus,
please see “Navigating Through Phone Menus” on page 27.
1: Personal Dictionary 2: Word Completion 3: Auto Space
9: PHONE INFO
1: My Phone #2: Icon Glossary3: Version
4: Advanced5: Update Phone SW
ix
x
Section 1
Getting Started
Section 1A
Setting Up Service
In This Section
⽧ Getting Started With Sprint Service
⽧ Setting Up Your Voicemail
⽧ Sprint Account Passwords
⽧ Getting Help
Setting up service on your new phone is quick and easy. This
section walks you through the necessary steps to unlock your
phone, set up your voicemail, establish passwords, and
contact Sprint for assistance with your wireless service.
2Section 1A: Setting Up Service
Getting Started With Sprint Service
Determining If Your Phone Is Already Activated
If you purchased your phone at a Sprint Store, it is probably
ready to use. If you received your phone in the mail, it
probably has been activated; all you need to do is unlock it.
If your phone is not activated, please use another phone to
call Sprint Customer Service at 1-888-211-4727.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press and hold E to turn the phone on.
2. Press Unlock (right softkey).
To select a softkey, press the button directly below the text
▫Tip:〪
appearing on the bottom left and right of your display screen.
Softkey actions change according to the screen you are
viewing.
3. Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
If you can’t recall your lock code, try using the last four digits
Tip:
of either your Social Security number or phone number, or try
entering 0000 or NATL (6285). If none of these work, call
Sprint Customer Service at 1-888-211-4727.
Setting Up Service
Section 1A: Setting Up Service3
Setting Up Your Voicemail
Unanswered phone calls are automatically transferred to
your voicemail, even if your phone is in use or turned off.
Therefore, you may want to set up your voicemail and
personal greeting as soon as your phone is activated.
To set up your voicemail:
1. From standby mode, press and hold 1.
2. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding
bypassing the need for you to enter your passcode).
Voicemail Passcode
Note:
If you are concerned about unauthorized access to your
voicemail account, Sprint recommends that you enable your
voicemail passcode.
For more information about using your voicemail, see
“Setting Up Your Voicemail” on page 165.
1,
4Section 1A: Setting Up Service
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your
personal account information, your voicemail account, and
your data services account. To ensure that no one else has
access to your information, you need to create passwords to
protect your privacy.
Account Password
If you are the account owner, you have an account password
to sign on to
Customer Service. Your default account password is the last
four digits of your Social Security number. If you are not the
account owner (if someone else receives the invoice for your
Sprint service), you can get a sub-account password at
www.sprint.com.
Voicemail Password
You create your voicemail password (or passcode) when you
set up your voicemail. See “Setting Up Your Voicemail” on
page 4 for more information on your voicemail password.
Sprint Power Vision Password
With your Sprint Power Vision phone, you will be assigned a
Sprint Power Vision user name and password. See the
Experience the Sprint PowerVision Network guide for
information on how to establish your user name and
password.
For additional information, or to change your passwords, sign
on to
1-888-211-4727.
www.sprint.com and to use when calling Sprint
www.sprint.com or call Sprint Customer Service at
Setting Up Service
Section 1A: Setting Up Service5
Getting Help
Visitwww.sprint.com
You can go online to:
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Make your life easier by enrolling in Sprint online billing
and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest phones.
䢇 View other Sprint service plans and options.
䢇 Learn more about the Sprint Power Vision Network and
other great products like games, ringers, screen savers,
and more.
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different ways:
䢇 Dial
*2S
䢇 Sign on to your account at www.sprint.com.
䢇 Call us toll-free at 1-888-211-4727.
Receiving Automated Invoicing Information
For your convenience, your phone gives you access to
invoicing information on your Sprint account. This
information includes balance due, payment received,
invoicing cycle, and an estimate of the number of minutes
used since your last invoicing cycle.
on your phone.
6Section 1A: Setting Up Service
To access automated invoicing information:
䊳 Press
Note:
*4S
This service may not be available in all Affiliate areas.
.
Sprint 411
You have access to a variety of services and information
through Sprint 411, including residential, business, and
government listings; movie listings or show times; driving
directions, restaurant reservations, and major local event
information. You can get up to three pieces of information
per call, and the operator can automatically connect your call
at no additional charge.
There is a per-call charge to use Sprint 411 and you are billed
for airtime.
To call Sprint 411:
䊳 Press
411S
.
Sprint Operator Services
Sprint Operator Services provides assistance when placing
collect calls or when placing calls billed to a local telephone
calling card or to a third party.
To access Operator Services:
䊳 Press
For more information or to see the latest in products and
services, visit us online at
0S
.
www.sprint.com.
Setting Up Service
Section 1A: Setting Up Service7
Section 2
Using Your Phone
Section 2A
Phone Basics
In This Section
⽧ Your Pho ne
⽧ Viewing the Display Screen
⽧ Features of Your Phone
⽧ Accessories
⽧ Turning Your Phone On and Off
⽧ Using Your Phone’s Battery and Charger
⽧ Navigating Through Phone Menus
⽧ Displaying Your Phone Number
⽧ Making and Answering Calls
⽧ Entering Text
Your phone is packed with features that simplify your life
and expand your ability to stay connected to the people and
information that are important to you. This section will guide
you through the basic functions and calling features of
your phone.
10Section 2A: Phone Basics
Your P ho ne
3. Smart Key
13. Display
8. Navigation
4. Softkeys
7. Microphone
11. Back
5. Speaker
6. Talk
9. Menu/OK
10. Power/End
1. Earpiece
Keys
Screen
2. Volume Keys
12. Camera
Key
Front View of Your Phone
Phone Basics
Section 2A: Phone Basics11
Back View of Your Phone
14. Connector
15. Camera
17. Door
Latch
Lens
16. Speaker
12Section 2A: Phone Basics
Key Functions
1. Earpiece lets you hear the caller and automated
prompts.
2. Vol ume Keys allow you to adjust the ringer volume in
standby mode or adjust the voice volume during a call.
You can use the Volume keys to scroll up or down the
different menu options. To mute the ringer during an
incoming call, press the volume key up or down.
3. Smart Key anticipates the next action you are likely to
perform. For example, when you highlight a menu item,
you can press the Smart Key to select it. You can also use
the Smart Key to make and end calls, or navigate
menus. Experiment with your Smart Key to see all it can do.
In standby mode, the Smart Key activates Voice Recognition.
Note:
4. Softkeys let you select actions and menu items
appearing on the bottom left and right of the display
screen.
5. Speaker turns the speakerphone on or off during a call.
Press
s to answer a phone call in speakerphone mode.
6. Talk allows you to place or receive calls, answer Call
Waiting, and use Three-Way Calling.
7. Microphone allows the other caller to hear you clearly
when you are speaking to them.
8. Navigation Keys scroll through the phone’s menu options
and act as a shortcuts keys from standby mode.
9. Menu /OK selects the highlighted choice when
navigating through a menu. From standby mode,
pressing
10. Power / End ends a call. Press and hold E for two
seconds to turn your phone on or off. While in the main
M takes you to the main menu.
Phone Basics
Section 2A: Phone Basics13
menu, it returns the phone to standby mode and
cancels your input. When you receive an incoming call,
press
E to enter silent mode and mute the ringer.
11. Back deletes characters from the display in text entry
mode. When in a menu, press
previous menu.
B to return to the
12. Camera Ke y activates your phone’s camera mode and
allows you to take sharp, high-resolution digital
pictures.
13. Display Screen shows all the information needed to
operate your phone, such as the call status, Contacts,
the date and time, signal and battery strength, and
more.
14. Conne ctor allows you to plug in a headset for
convenient, hands-free conversations, the battery
charger, and other optional accessories, such as a USB
cable.
15. Camera Lens is your phone’s camera lens.
16. Speaker provides clear audio sound.
17. Door Latch opens the back of phone, giving access to the
battery and the microSD card.
14Section 2A: Phone Basics
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