Motorola MOTO QA4, evoke QA4 User Manual

User’s Guide

MOTO

TM

QA4

HELLOMOTO

Introducing your new

MOTO

™ QA4 CDMA wireless phone! Here’s a quick anatomy lesson.

Camera Lens
(on back)

Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196

www.hellomoto.com
Note:

Do not ship your phone to the above address. If you need to
return your phone for repairs, replacement, or warranty service, please
contact the Motorola Customer Support Center at:

1-800-331-6456 (United States)

© 2008 Motorola, Inc. All rights reserved.

Caution:

Changes or modifications made in the radio phone, not
expressly approved by Motorola, will void the user’s authority to operate
the equipment.

Software Copyright Notice

The Motorola products described in this manual may include
copyrighted Motorola and third-party software stored in semiconductor
memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain

contents

menu map . . . . . . . . . . . . . . . . 5

Use and Care . . . . . . . . . . . . . . 6

get started . . . . . . . . . . . . . . . . 7

about this guide . . . . . . . . . . 7

calls . . . . . . . . . . . . . . . . . . . . . 19

recent calls . . . . . . . . . . . . . . 19

return missed calls . . . . . . . . 19

emergency calls . . . . . . . . . . 19

messages & more . . . . . . . . . 27

text, email, & instant

messages . . . . . . . . . . . . . . 27

blogging . . . . . . . . . . . . . . . . 27

world clock . . . . . . . . . . . . . . 36

notepad. . . . . . . . . . . . . . . . . 36

calculator . . . . . . . . . . . . . . . 36

reset . . . . . . . . . . . . . . . . . . . 37

connections . . . . . . . . . . . . . . . 38

Bluetooth® . . . . . . . . . . . . . . 38

cable connections. . . . . . . . . 41

Recycling Information . . . . . . 55

Perchlorate Label . . . . . . . . . . 56

Privacy and Data Security . . . 56

Driving Safety . . . . . . . . . . . . . 57

index . . . . . . . . . . . . . . . . . . . . 59

menu map

Contacts

d

Text

6

Recent Calls

g

Browser

q

Music

f

Photos

7

Settings

• Sound

•Display

• General

k

Calendar

Voicemail

n

Voi ce

p

Calculator

Use and Care

Use and Care

To care for your Motorola phone, please keep it away from:

liquids of any kind dust and dirt

Don’t expose your phone to water, rain, extreme
humidity, sweat, or other moisture. If it does get

Don’t expose your phone to dust, dirt, sand, food,
or other inappropriate materials.

get started

2

To uch

Received

.

CAUTION: Before using the

phone for the first time, read the

Important Safety and Legal

symbols

This means a feature is

camera, replaying video clips, and using
Bluetooth® wireless connections.

To save battery life,

turn off Bluetooth power when

you are not using it (see your User’s Guide).

battery use & safety

IMPORTANT: HANDLE AND STORE BATTERIES

checked by your carrier or contact Motorola

even if they appear to be working properly.

• Don’t allow the battery to touch metal
objects.

If metal objects, such as jewelry, stay

in prolonged contact with the battery contact

points, the battery could become very hot.

• Don’t place your battery near a heat source.

DOs

• Do avoid dropping the battery or phone.

Dropping these items, especially on a hard

surface, can potentially cause damage.

• Do contact your service provider or
Motorola if your phone or battery has been
damaged from dropping or high

batteries. If you see a message on your display such as

Invalid Battery

or

Unable to Charge

, take the following steps:

•

Remove the battery and inspect it to confirm

that it has a “Motorola Original” hologram;

•

If there is no hologram, the battery is not a

Motorola battery;

PROPER AND SAFE BATTERY DISPOSAL AND
RECYCLING

Proper battery disposal is not only important for safety,

it benefits the environment. Consumers may recycle

their used batteries in many retail or service provider

locations. Additional information on proper disposal and

recycling may be found on the Web:

home screen

When you turn on your phone, you see the home

screen.

12:58 PM

To u ch here
to access

navigation & scrolling

For details about navigating your phone’s menus and

changing screens, see your Quick Start Guide.

status indicators

Status indicators can appear across the top of the

æ

Phone is in data services area.

á

Phone is in area with no service

coverage.

ì

Shows battery charge level. The more

filled, the greater the charge.

indicator

handsfree speaker

Use the handsfree speaker to make calls without

holding the phone to your ear.

To use the speakerphone

while in a call, touch

Speaker

.

While using the speakerphone:

lock & unlock phone

You can lock your phone with a four-digit code to keep

others from using it. Your phone’s four-digit

unlock

code

is originally set to

1234

or to the last four digits of

your phone number.

Your service provider may reset these codes. If not, you

Your phone displays

Enter Unlock Code

until you unlock

your phone.

To unlock your phone

, enter your four-digit code and

touch the green checkmark.

change lock code

To change your lock code, open the main menu and

Change the lock code or select from these auto-lock

settings:

options

On Power-up

After you turn on your phone, it is

automatically locked.

On Lock Switch

Your phone locks when you move the

side lock key

Push the lock key on the

side of your phone up into

to the locked position (

b

)

to prevent your phone from

accidentally being used if

something touches the

phone is in airplane mode, you can use other

non-calling features.

1

On the home screen, touch the status bar at the

top of the home screen to open the quick menu.

2

Touch the circle on the Airplane switch.

Your phone displays

Airplane Mode is on

.

TTY does not work from mobile phone to

mobile phone.

1

Open the main menu and touch

7 Settings

>

Calling

>

Advanced Call Settings

.

2

To uch

TTY Mode

, then select a TTY setting.

voice privacy

personalize

language

To change the language that your phone uses, open the

main menu and touch

7 Settings

>

General

>

Language and

2

Say one of the following commands:

Call <Name or #>

,

Dial <Number>, Redial

<Number>, or

Check <Event or

Status>

.

Tip:

Speak numbers at a normal speed and

monitor a user’s location. Users who prefer not to

permit such tracking and monitoring should avoid using

such applications.

Your phone uses the Automatic Location Information

(ALI) feature, along with AGPS satellite signals, to tell

the network where you are physically located.

Note:

ALI may not work in all locations and may not be

Open the main menu and touch

7 Settings

>

General

and

slide

Location Based Services

to On or

Off

.

AGPS limitations & tips

Your phone uses Assisted Global Positioning

System (AGPS) satellite signals to estimate your

•

Move away from radios, entertainment

equipment, and other electronic devices that

might interfere with or block AGPS satellite

signals.

AGPS uses satellites controlled by the U.S. government

and subject to changes implemented in accordance

with the Department of Defense AGPS user policy and

calls

To make and answer calls, see your Quick Start Guide.

Note:

While on a call, you can press the power/home

key to put the calling screen into the background to

access other phone features. To return to the calling

Touch an entry to select it.

You can call, send a text message, create a new

contact, or add the information to an existing contact.

2

To uch

Call

.

During an emergency call, your phone displays

your phone number so that you can relay it to

emergency personnel, if necessary.

When you hang up the emergency call, touch

Yes

to

exit the emergency call mode.

The AGPS feature has limitations, so always tell the

emergency response center your best knowledge of

your location. Remain on the phone for as long as the

emergency response center instructs you.

AGP S

might not work

for emergency calls:

•

Your phone’s AGPS feature must be turned on

(see page 16).

•

Move away from radios, entertainment

equipment, and other electronic devices that

might interfere with or block AGPS satellite

signals.

If your phone cannot find strong AGPS satellite signals,

the location of the nearest cell tower in contact with

your phone is automatically provided to the emergency

call waiting

If you receive a call while you are already on call, you

can touch

Ignore

to send the new call to voicemail.

Touch

Answer

to put your first call on hold while you

connect to the new call.

Tip:

To switch between calls, touch

Flash

.

more calling

DTMF tones

Your phone sends Dual-tone multi-frequency (DTMF)

tones for calling card calls or to navigate automated

systems (such as banking by phone).

hearing aid

Set your phone to be compatible with a hearing aid.

Find it:

Open the main menu and touch

7 Settings

>

Calling

>

Advanced Call Settings

, then under

HAC

, select On.

call times & data

view call & data timers

Find it:

Open the main menu and touch

7 Settings

>

Calling >Call Timers

or

Data Counters

.

You can set these counters back to zero by selecting

them and touching

Reset

.

text entry

Some features let you enter text, like this text message

screen:

Tip:

You can also enter text the old way by opening the

slider and pressing keys on the keypad.

iAbc

Enter Message

f

Enter a space or accept a suggested

word.

set the text mode

Text modes make it easy for you to enter names,

numbers, and messages. In a text entry screen, touch

Mode

to switch to any of these entry modes:

capitalization

Touch 0 or k to change the text case. These

indicators show capitalization status:

entry method

capitalization status

Á

no capital letters

personal dictionary

Your phone remembers words that you type frequently

and suggests them when you use word completion.

Find it:

Open the main menu and touch

7 Settings

>

General >Language and Input

>

Personal Dictionary

Note:

To reset your personal dictionary, touch

messages & more

text, email, & instant
messages

You can send text (SMS), email, and instant messages

YouTube, Picasa, & more

Sync up existing Google Contacts or post to your

existing YouTube, and Picasa accounts. See your Quick

entertainment

play music

1

Open the main menu and touch

q Music

.

2

To uch

Build Library

if you have added new music to

Artists

Select an artist, album, and

optionally, a song.

options

4

Touch a song name or touch ì to begin playing.

music player controls

0:00 |

Song T itle

0:00

1 of 1

|

controls

ì

Play.



Pause.

^

Go back to the beginning of the song

listening tips

You can listen to your music through a wired headset or

Bluetooth® A2DP stereo headphones (see page 39).

When you are not using a wired or wireless headset,

music plays through the phone’s speaker.

2

Launch your computer’s media player program

(such as Microsoft® Windows® Media Player 11,

which you can download from

www.microsoft.com/windows/windowsmedia/default.
mspx

).

3

Copy the music CD to the media player library (also

called ripping the CD).

load music

Use a cable to copy music files from the computer to a

microSD memory card in the phone.

Note:

To insert a memory card in your phone, see your

Quick Start Guide.

on your computer

1

Find where your phone’s memory card appears as

a Removable Disk icon and double-click it.

Note:

On a Windows computer, it’s the

My Computer window. On a Mac, it’s on the

desktop.

• If you are using a Windows computer

,

right-click the Safely Remove Hardware icon

in the system tray at the bottom of your

computer screen. Then select USB Mass

Storage Device.

• If you are using a Mac

, select and drag the

Removable Disk icon to the Trash.

Find it:

Open the main menu and touch

o Camera

Note:

You can also press the shortcut key on the side

of the phone.

1

Aim the viewfinder at your subject.

Optionally adjust zoom or brightness.

2

To take the picture, press the side shortcut key.

3

Touch one of these options:

option

Apply

Use the photo as wallpaper or picture

ID for a contact.

Share

Send the picture via Bluetooth, in an

email message, or post online to your

tools

contacts

To store a number, see your Quick Start Guide.

delete contacts

Find it:

Contacts

> contact name >

Delete

edit contacts

set a ringtone for a contact

Find it:

Contacts

> contact name >

Edit

>

Add Info

>

Ringtone

assign a picture to a contact

Find it:

Contacts

> contact name >

Edit

>

+

3

Enter event details and touch

Save

.

see calendar events

1

Open the main menu and touch

k Calendar

.

2

Touch on a day or touch

Today

to see the day’s

agenda.

Tip:

Can’t be bothered?—Touch

Snooze

if you used that

setting when you set the alarm.

To disable the alarm if it hasn’t rung yet:

1

Touch the status bar at the top of the home screen.

2

Under

Alarm

touch the button to switch it to off.

notepad

To create a note

, open the main menu and touch

r Notepad

>

Create Note

.

To read through your notes

, open the main menu and

touch

r Notepad

. Touch the first note you want to read.

When you’re ready to read the next, drag the screen to

reset

You can reset your phone to the original factory settings

or

reset all settings without losing any personal data.

1

Open the main menu and touch

7 Settings

>

General> Reset Options

.

2

To uch

Reset All Settings

to reset your phone without

connections

Bluetooth®

Your phone supports Bluetooth wireless connections.

You can connect your phone with a Bluetooth headset

•

Object Push Profile (OPP) for device-generated

content (image and video)

•

File Transfer

make your phone visible to others

Find it:

X

Bluetooth

1

To uch

Edit My Device

.

2

At

This device is discoverable

, touch

Always, Only in Bluetooth

settings

, or

Never

.

Note:

Only in Bluetooth settings

lets you connect to devices

Before you try to connect your phone with another
Bluetooth device

, make sure the other device is in

pairing or bonding mode (see the user’s guide for the

device). You can connect your phone with only one

device at a time.

Find it:

X

Bluetooth

1

On the Bluetooth screen, touch the circle on the

transfer files

You can use a Bluetooth connection to transfer some

media files between your computer and phone.

Note:

Your computer’s Bluetooth interface may be

different.

1

Pair your phone and computer (see “pair with a

Note:

Breaking the link with your computer does not

turn off Bluetooth power on your phone. Turning

Bluetooth power off conserves battery charge.

disconnect from a device

Find it:

X

Bluetooth

On the Bluetooth menu, find the name of the device

cable connections

Your phone has a USB port so you can connect it to a

computer.

If you use a USB cable connection:

•

Make sure to connect the phone to a

high-power USB port on your computer (not a

network

adjust network settings

Set the phone so that it works only on your home

network to avoid extra charges or so it works on any

available, compatible network automatically.

service & repairs

If you have questions or need assistance, we're here to

help.

Go to

www.motorola.com/support

, where you can select

from a number of customer care options. You can also

Specific Absorption Rate Data

SAR Data

This model wireless phone meets the government’s
requirements for exposure to radio waves.

Your wireless phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the
U.S. Government and by the Canadian regulatory authorities. These
limits are part of comprehensive guidelines and establish permitted

Before a phone model is available for sale to the public in the U.S. and
Canada, it must be tested and certified to the FCC and Industry Canada
that it does not exceed the limit established by each government for
safe exposure. The tests are performed in positions and locations (e.g.,
at the ear and worn on the body) reported to the FCC and available for
review by Industry Canada. The highest SAR value for this model phone
when tested for use at the ear is 1.13 W/kg, and when worn on the
body, as described in this user guide, is 0.86 W/kg. The SAR value for

1. In the United States and Canada, the SAR limit for mobile phones used by the
public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give additional protection for
the public and to account for any variations in measurements.

2. The SAR information includes the Motorola testing protocol, assessment
procedure, and measurement uncertainty range for this product.

OPEN SOURCE SOFTWARE INFORMATION

OSS Informatio n

For instructions on how to obtain a copy of any source code being made
publicly available by Motorola related to software used in this Motorola
mobile device, you may send your request in writing to the address

self-contained applications that present supplemental notices for open
source packages used in those applications.

Safety and General Information

Safety Infor mation

This section contains important information on the safe and
efficient operation of your mobile device. Read this information
before using your mobile device.

Exposure to Radio Frequency (RF) Energy

Your mobile device contains a transmitter and receiver. When it is ON, it
receives and transmits RF energy. When you communicate with your

approved by Motorola, keep the mobile device and its antenna at least

2.5 centimeters (1 inch) from your body when transmitting.

Using accessories not supplied or approved by Motorola may cause your
mobile device to exceed RF energy exposure guidelines. For a list of
Motorola-supplied or approved accessories, visit our Web site at:

www.motorola.com

.

•

ALWAYS keep the mobile device more than 20 centimeters
(8 inches) from the implantable medical device when the
mobile device is turned ON.

•

DO NOT carry the mobile device in the breast pocket.

•

Use the ear opposite the implantable medical device to
minimize the potential for interference.

•

Turn OFF the mobile device immediately if you have any
reason to suspect that interference is taking place.

Read and follow the directions from the manufacturer of your

Potentially Explosive Atmospheres

Areas with potentially explosive atmospheres are often, but not always,
posted and can include fueling areas, such as below decks on boats,
fuel or chemical transfer or storage facilities, or areas where the air
contains chemicals or particles, such as grain dust, or metal powders.

When you are in such an area, turn off your mobile device, and do not
remove, install, or charge batteries. In such areas, sparks can occur and
cause an explosion or fire.

Symbol Key

Batteries & Chargers

substantial impact. If glass breaks, do not touch or attempt to remove.
Stop using your mobile device until the glass is replaced by a qualified
service center.

Seizures/Blackouts

Some people may be susceptible to epileptic seizures or blackouts when
exposed to flashing lights, such as when playing video games. These
may occur even if a person has never had a previous seizure or blackout.

If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult with your physician before

Do not let your battery, charger, or mobile device
get wet.

Listening at full volume to music or voice through
a headset may damage your hearing.

Symbol Definition

•

Avoid turning up the volume to block out noisy surroundings.

•

Turn the volume down if you can’t hear people speaking near
you.

If you experience hearing discomfort, including the sensation of
pressure or fullness in your ears, ringing in your ears, or muffled speech,
you should stop listening to the device through your headset or
headphones and have your hearing checked.

For more information about hearing, see our Web site at

www.motorola.com/hearingsafety

(in English only).

Repetitive Motion

When you repetitively perform actions such as pressing keys or entering
finger-written characters, you may experience occasional discomfort in
your hands, arms, shoulders, neck, or other parts of your body. If you
continue to have discomfort during or after such use, stop use and see a
physician.

Mar0108

interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the
receiver.

•

Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for
help.

Motorola Limited Warranty for the United States and Canada

food; (c) use of the Products or Accessories for commercial purposes or
subjecting the Product or Accessory to abnormal usage or conditions; or
(d) other acts which are not the fault of Motorola, are excluded from
coverage.

Use of Non-Motorola Products and Accessories.

Defects or
damage that result from the use of Non-Motorola branded or certified
Products, Accessories, Software or other peripheral equipment are
excluded from coverage.

Unauthorized Service or Modification.

Defects or damages

resulting from service, testing, adjustment, installation, maintenance,

Monaural Headsets.

Ear buds and boom
headsets that transmit
mono sound through a
wired connection.

Limited lifetime warranty

for the
lifetime of ownership by the first
consumer purchaser of the product.

Consumer and
Professional Two-Way
Radio Accessories.

Ninety (90) days

from the date of
purchase by the first consumer
purchaser of the product.

Products Covered Length of Coverage

Software

Exclusions

parts. No data, software or applications added to your Product,
Accessory or Software, including but not limited to personal contacts,
games and ringer tones, will be reinstalled. To avoid losing such data,
software and applications please create a back up prior to requesting
service.

How to Obtain Warranty Service or Other
Information

Products Covered Length of Coverage

Software.

Applies only to physical
defects in the media that embodies
the copy of the software (e.g.
CD-ROM, or floppy disk).

Ninety (90) days

from

the date of purchase.

USA Phones

problem; (c) the name of your service provider, if applicable; (d) the
name and location of the installation facility (if applicable) and, most
importantly; (e) your address and telephone number.

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR
REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS

CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE
DAMAGES MAY BE DISCLAIMED BY LAW.

Some states and jurisdictions do not allow the limitation or
exclusion of incidental or consequential damages, or limitation
on the length of an implied warranty, so the above limitations or
exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that
vary from state to state or from one jurisdiction to another.

Laws in the United States and other countries preserve for Motorola

may be compatible with their hearing devices. Not all phones have been
rated. Phones that are rated have the rating on their box or a label on
the box.

The ratings are not guarantees. Results will vary depending on the
user’s hearing device and hearing loss. If your hearing device happens to
be vulnerable to interference, you may not be able to use a rated phone
successfully. Trying out the phone with your hearing device is the best
way to evaluate it for your personal needs.

M-Ratings:

Phones rated M3 or M4 meet FCC requirements and are

likely to generate less interference to hearing devices than phones that

T-Ra ti ng s:

Phones rated T3 or T4 meet FCC requirements and are likely
to be more usable with a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is the better/higher of the
two ratings. (Note that not all hearing devices have telecoils in them.)

Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device. The more
immune your hearing aid is, the less likely you are to experience
interference noise from mobile phones.

you will need to provide a copy of your dated sales receipt to confirm
warranty status.

Thank you for choosing a Motorola product.

Export Law Assurances

Export Law

This product is controlled under the export regulations of the United
States of America and Canada. The Governments of the United States
of America and Canada may restrict the exportation or re-exportation of

this product to certain destinations. For further information contact the
U.S. Department of Commerce or the Canadian Department of Foreign
Affairs and International Trade.

California Perchlorate Label

Perchlorate Label

Some mobile phones use an internal, permanent backup battery on the
printed circuit board that may contain very small amounts of
perchlorate. In such cases, California law requires the following label:

“Perchlorate Material – special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate

.”

There is no special handling required by consumers.

Privacy and Data Security

Privacy and Data Security

Motorola understands that privacy and data security are important to

Note:

For information on backing up your mobile device data

Smart Practices While Driving

Driving Safety

Drive Safe, Call Smart

Check the laws and regulations on the use of mobile devices
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted in
certain areas -- for example, handsfree use only. Go to
www.motorola.com/callsmart

(in English only) for more

information.

the road. If you receive an incoming call at an inconvenient
time, if possible, let your voicemail answer it for you.

• Let the person you are speaking with know you are
driving; if necessary, suspend the call in heavy traffic
or hazardous weather conditions.

Rain, sleet, snow, ice,

and even heavy traffic can be hazardous.

• Do not take notes or look up phone numbers while

emergency where lives are in danger, call 911 or other local
emergency number, as you would want others to do for you.*

• Call roadside assistance or a special non-emergency
wireless assistance number when necessary.

If you see
a broken-down vehicle posing no serious hazard, a broken
traffic signal, a minor traffic accident where no one appears
injured, or a vehicle you know to be stolen, call roadside
assistance or other special non-emergency wireless number.*

index

Numerics

1X indicator 11

3-way calling 21

connection indicator 11

device name 40

C

cables 41

commands, speech 16

contacts 34

assign picture 35

assign ringtone 35

dictionary 26

digital indicator 11

display 10

DTMF tones 22

E

edit

messages 24

H

handsfree speaker 12

hearing aids 53

home screen 10

I

IM 27

L

language 16

linking. See Bluetooth connection

location 16

locks

code 13

phone 12

N

name for Bluetooth connection 40

navigate 11

network settings 41

no service indicator 11

notepad 36

recent calls 19

reset phone 37

reset timer 23

roaming

indicator 11

S

scroll 11

Spanish 16

speakerphone 12

speech

commands 16

speech commands 16

T

take notes 36

V

vCard 34

videos 32

voice dial 16

voice privacy 15

voicemail 21

message 21

www.motorola.com