Motorola Mobility LLC User Manual

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Motorola Limited Warranty

Garantía limitada de

Motorola

Garantie limitée de

Motorola

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Motorola Limited Warranty

What Does this Warranty Cover?

Subject to the exclusions contained below, Motorola Mobility LLC
warrants its mobile telephones (“Products”) and Motorola-branded or
certified accessories sold for use with these Products (“Accessories”),
to be free from defects in materials and workmanship under normal
consumer usage for the period(s) outlined below. This limited
warranty is a consumer’s exclusive remedy, and applies as follows to
new Motorola Products and Accessories purchased by consumers,
which are accompanied by this written warranty:

Products and Accessories. Products and Accessories as defined
above, unless otherwise provided for below: One (1) year from the
date of purchase by the first consumer purchaser of the product
unless otherwise provided for below.

Products and Accessories that are Repaired or Replaced: The balance
of the original warranty or for ninety (90) days from the date returned
to the consumer, whichever is longer.

Exclusions (Products and Accessories)

• Normal Wear and Tear. Periodic maintenance, repair and
replacement of parts due to normal wear and tear are excluded
from coverage.

• Abuse & Misuse. Defects or damage that result from: (a) improper
operation, storage, misuse or abuse, accident or neglect, such as
physical damage (cracks, scratches, etc.) to the surface of the
product resulting from misuse; (b) contact with liquid, water, rain,
extreme humidity or heavy perspiration, sand, dirt or the like,
extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to
abnormal usage or conditions; or (d) other acts which are not the
fault of Motorola, are excluded from coverage.

• Use of Non-Motorola Products and Accessories. Defects or
damage that result from the use of non-Motorola branded or
certified Products, Accessories, or other peripheral equipment are
excluded from coverage.

• Unauthorized Service or Modification. Defects or damages
resulting from service, testing, adjustment, installation,
maintenance, alteration, or modification in any way by someone
other than Motorola, or its authorized service centers, are
excluded from coverage.

• Altered Products. Products or Accessories with (a) serial numbers
or date tags that have been removed, altered or obliterated; (b)
broken seals or that show evidence of tampering; (c) mismatched
board serial numbers; or (d) nonconforming or non-Motorola
housings, or parts, are excluded from coverage.

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Who is Covered?

This warranty extends only to the first consumer purchaser, and is
not transferable.

What Will Motorola Do?

Motorola, at its option, will at no charge repair, replace, or refund the
purchase price of any Products or Accessories that does not conform
to this warranty. We may use functionally equivalent reconditioned/
refurbished/pre-owned or new Products, Accessories, or parts. No
data, software, or applications added to your Product or Accessory,
including but not limited to personal contacts, games, and ringer
tones, will be reinstalled. To avoid losing such data, software, and
applications, please create a back up prior to requesting service.

How to Obtain Warranty Service or Other
Information

Please contact Motorola using the contact details provided on the
customer support website at www.motorola.com/support.

You will receive instructions on how and where to ship the Product
for assessment. We will generally need: (i) proof of purchase; (ii)
a written description of the problem; (iii) the name of your mobile
network service provider, if applicable; (iv) your address and
telephone number. We will only use this information for the purposes
of processing your claim under this Limited Warranty.

You will receive instructions on how to ship the Products or
Accessories, at your expense, to a Motorola Authorized Repair Center.
To obtain service, you must include: (a) a copy of your receipt, bill of
sale or other comparable proof of purchase; (b) a written description
of the problem; (c) the name of your service provider, if applicable;
(d) the name and location of the installation facility (if applicable) and,
most importantly; (e) your address and telephone number.

What Other Limitations are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE
DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE
REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER
THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL
MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT

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