Motorola ML1000, ML1100 User Manual

Motorola ML1000/ML1100

4-Line Wireless Phone System with

Digital Receptionist and

Digital Answering System

Full User Guide

For use with Motorola ML1000 Base Station and Motorola ML1100

1 Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

Notiﬁcation to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number, Ringer Equivalence Number (REN), a product identiﬁer in the format US: AAAEQ##TXXXX. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

NOTE

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state taris, and therefore, you may not be able to use your own

telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer.

• US Number is located on the cabinet bottom.

• REN number is located on the cabinet bottom.

Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must:

(1) promptly notify you of such temporary discontinuance; (2) aord you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures

set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to aect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an

interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed ﬁve.

Interference Information

This device complies with Part 15 of the FCC Rules and the Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause

undesired operation.

Privacy of communications may not be ensured when using this telephone. This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit dierent from that to which the receiving antenna is connected.

• Consult the dealer or an experienced radio/TV technician for help.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Oce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Notice: The changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Caution: To maintain the compliance with the Industry Canada’s RF exposure guideline, place the base unit at least 20 cm from nearby persons.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility

This telephone system meets FCC standards for Hearing Aid Compatibility.

WARNING:

TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

SEE MARKING ON BOTTOM / BACK OF PRODUCT

CAUTION:

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT.

1 Equipment Approval Information ....................................................................... 2

2 Introduction .................................................................................................................7

3 Important Safety Instructions ..............................................................................7

4 Features ........................................................................................................................9

5 Parts Checklist .......................................................................................................... 10

6 Base Layout ................................................................................................................ 11

7 Connections and Setup ........................................................................................ 12

7.1 Important Installation Information .............................................................................................. 12

7.2 Important Installation Guidelines ............................................................................................... 12

7.3 Installing the Phone ......................................................................................................................... 12

7.4 Connecting your System .................................................................................................................14

7.4.1 To Register a Motorola ML1100 Wireless Deskphone to the System ..............14

7.4.2 To Register a Motorola ML1200 Cordless Handset to the System ...................14

7.4.3 To Remove a Motorola ML1100 or ML1200 from the System ............................14

8 Updating your Extension List ............................................................................. 15

9 Programming the Phone ...................................................................................... 15

9.1 Language ..............................................................................................................................................15

9.2 Call Volume...........................................................................................................................................15

9.3 Ringer Volume ..................................................................................................................................... 15

9.4 Ring Tone .............................................................................................................................................. 15

9.5 Tone/Pulse Dial (Motorola ML1000 only) ................................................................................. 16

9.6 Priority Line .......................................................................................................................................... 16

9.7 Delay Ring ............................................................................................................................................. 16

9.8 Phone ID / Extension Name...........................................................................................................16

9.9 Intercom Auto Answer ..................................................................................................................... 17

9.10 Flash Time / Flash Length (Motorola ML1000 only) ............................................................ 17

9.11 Call Alert Tone ..................................................................................................................................... 17

9.12 Key Tone ................................................................................................................................................ 17

9.13 No Unknown/Blocked Caller ID Record Blocker ................................................................... 17

9.14 Display Contrast ................................................................................................................................. 18

9.15 Display Backlight................................................................................................................................18

9.16 Home / Local Area Code ................................................................................................................18

9.17 Manually Setting the Time and Date (Motorola ML1000 only) ........................................18

9.18 Reset Phone Settings .......................................................................................................................18

9.19 Restore Default Settings / Factory Reset ................................................................................18

10 Basic Operation .......................................................................................................19

10.1 Making Calls with the Handset ..................................................................................................... 19

10.2 Making Calls with the Speakerphone .........................................................................................19

10.3 Making Calls with the Optional Headset ...................................................................................19

10.4 Pre-Dialing ............................................................................................................................................19

10.5 Answering Calls .................................................................................................................................. 19

10.6 Switching Between the Speakerphone, Handset and Headset ......................................20

10.7 Mute ........................................................................................................................................................20

10.8 Inserting a Pause in the Dialing Sequence ............................................................................. 20

10.9 Do Not Disturb (DND) .....................................................................................................................20

10.10 Line Privacy .........................................................................................................................................20

11 Hold .............................................................................................................................20

11.1 Placing a Call on Hold .....................................................................................................................20

11.2 Releasing a Call from Hold .............................................................................................................21

12 Transferring and Conferencing .......................................................................... 21

12.1 Transferring a Call to Another Station ....................................................................................... 21

12.2 Conference Calls................................................................................................................................. 21

13 Intercom Calls ........................................................................................................... 21

13.1 Making an Intercom Call ..................................................................................................................21

13.2 Answering an Intercom Call ...........................................................................................................21

14 Caller ID ....................................................................................................................... 21

14.1 Viewing a Caller ID Record.............................................................................................................21

14.2 Storing a Caller ID Record in the Phonebook ........................................................................22

14.3 Deleting a Caller ID Record ...........................................................................................................22

14.4 Deleting All Caller ID Records ...................................................................................................... 22

14.5 Call Waiting Caller ID ....................................................................................................................... 22

15 Phonebook ................................................................................................................ 22

15.1 Dialing a Phonebook Record ........................................................................................................22

15.2 Viewing a Phonebook Record ......................................................................................................22

15.3 Adding a New Phonebook Record .............................................................................................23

15.4 Editing a Phonebook Record .......................................................................................................23

15.5 Deleting a Phonebook Record ..................................................................................................... 23

16 Answering System ................................................................................................. 23

16.1 Answering System On/O ............................................................................................................23

16.2 Playing Messages .............................................................................................................................. 23

16.3 Deleting Messages ............................................................................................................................24

16.4 Forwarding a Message to Another Extension .......................................................................24

16.5 Recording a Greeting ......................................................................................................................24

16.6 Playback of a Greeting.................................................................................................................... 24

16.7 Call Screening .....................................................................................................................................24

16.8 Memo Recording ...............................................................................................................................24

16.9 Two-Way Recording ......................................................................................................................... 25

16.10 Accessing the Answering System from Another Location ............................................... 25

16.11 Remote Access On/O ...................................................................................................................25

16.12 Accessing your Messages Remotely ......................................................................................... 25

16.13 Answer Delay ......................................................................................................................................26

16.14 Message Length (Motorola ML1000 only) .............................................................................. 26

16.15 Message Interrupt (Motorola ML1000 only)...........................................................................26

17 Digital Receptionist (Motorola ML1000 only) ............................................. 26

17.1 Digital Receptionist On/O ..........................................................................................................26

17.2 Digital Receptionist Greetings ..................................................................................................... 27

17.3 Recording your Own Greeting ..................................................................................................... 27

17.4 Playback or Delete a Greeting ..................................................................................................... 27

17.5 Answer Delay ...................................................................................................................................... 27

17.6 Night Time On/O ............................................................................................................................ 27

17.7 Setting Up Oce Hours ................................................................................................................. 28

17.8 Weekend Greeting ............................................................................................................................28

18 Music on Hold (Motorola ML1000 only) ........................................................ 28

18.1 Choosing the Music on Hold Source .........................................................................................28

18.2 Recording your Custom Music on Hold....................................................................................28

18.3 Playing your Custom Music on Hold through the Auxiliary Port ................................... 29

19 Troubleshooting ...................................................................................................... 30

20 General information ............................................................................................... 32

2 Introduction

Your Motorola multi-line / 4-line phone is a full-featured phone ideally suited for home or oce use. It is designed to receive calls on up to four incoming telephone lines and serve up to 9 extensions. It also features a Digital Receptionist which will answer and redirect incoming calls to other extensions in the system. It is possible to expand your system with the additional purchase of the Motorola ML1100 Wireless Deskphone or the Motorola ML1200 Cordless Handset.

Caution: When installing and using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY

INSTRUCTIONS provided in the section below.

3 Important Safety Instructions

Some of the following information may not apply to your particular product; however, when using telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Telephones should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock.

5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. Do not block or cover these openings. Do not block the openings by placing the product on a bed, sofa, rug, or other similar surface. Do not place this product in a built-in installation unless proper ventilation is provided.

6. Only operate this product from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

7. Plug the adaptor into an easily accessible electrical outlet near the equipment.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

9. Do not overload wall outlets and extension cords as this can result in the risk of ﬁre or electric shock.

10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of ﬁre or electric shock. Never spill liquid of any kind on the product.

11. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product. If service or repair work is required, take it to a qualiﬁed serviceman. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

13. Do not expose the product to extreme temperatures such as areas near a hot radiator, stove or in a hot car. Do not place product upon other consumer electronic products such as; computer monitors, power ampliﬁers, etc.

14. Do not place lighted candles, cigarettes, cigars, etc., on the telephone.

15. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

16. Never install or modify telephone wiring during a lightning storm.

17. Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

18. Use caution when installing or modifying telephone lines to prevent electrical shock and/ or ﬁre.

19. Under the following conditions, unplug this product from the wall outlet and refer servicing to qualiﬁed service personnel:

(a) The power supply cord or plug is damaged or frayed. (b) The product has been exposed to rain or water. (c) The product does not operate normally by following the operating instructions. (d) The product’s cabinet has been damaged. (e) The product exhibits a distinct change in performance.

20. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

21. Do not use the telephone to report a gas leak in the vicinity of the leak.

22. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

23. Only use attachments/accessories speciﬁed by the manufacturer.

24. Unplug this apparatus during lightning storms or when unused for long periods of time.

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Battery Safety Instructions

IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL PRECAUTIONS SHOULD BE OBSERVED:

1. Use only the type and size battery(ies) speciﬁed in the user manual.

2. Do not use this product if the battery door is removed or missing.

3. Replace batteries that appear to be swollen or have damaged wiring.

4. Do not dispose of the battery(ies) in ﬁre. They may explode. Check with local codes for possible special disposal instructions.

5. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

6. Exercise care in handling battery(ies) in order not to short out the battery(ies) with conducting materials such as rings, bracelets, and keys. The battery(ies) or conductor may overheat and cause burns.

7. Do not attempt to recharge the battery(ies) provided with or identiﬁed for use with this product that are not rechargeable. The battery(ies) may leak corrosive electrolyte or explode.

8. Do not attempt to rejuvenate the battery(ies) provided with or identiﬁed for use with this product by heating them. Sudden release of the battery(ies) electrolyte may occur causing burns or irritation to eyes or skin.

9. When replacing battery(ies), all batteries should be replaced at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged battery(ies). (Applies to products employing more than one separately replaceable primary battery.)

10. When inserting battery(ies) into this product, the proper polarity or direction must be observed. Reverse insertion of battery(ies) may result in leakage or explosion.

11. When inserting battery(ies) into this product, do not twist or pinch the wires or allow wires to become pinched in battery door.

12. If storing over 30 days, remove battery(ies) from this product because the battery(ies) could leak and damage the product.

13. Discard “dead” battery(ies) as soon as possible since “dead” batteries are more likely to leak in a product.

14. Do not store this product, or the battery(ies) provided with or identiﬁed for use with this product, in high-temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be protected from condensation during storage and defrosting. Batteries should be stabilized at room temperature prior to use after cold storage.

15. If your product uses rechargeable battery(ies), charge the battery(ies) only in accordance with the instructions and limitation speciﬁed in the User Guide.

16. Keep batteries out of the reach of children.

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4 Features

• Call Waiting and Caller ID

• 10 Programmable Feature Keys

• 99 Phonebook Memory

• Hold and Call Transfer

• Conference Call and Intercom

• Full-Duplex Speakerphone

This telephone has been designed to be simple to use, however, you can reach its potential more quickly by taking a few minutes to read this instruction book. This telephone is a multifunction product for use with Call Waiting and Caller ID services available from your local telephone company.

NOTE

Your Caller ID Call Waiting phone allows you to:

• View the name and telephone number of a caller while you are on the phone (Call Waiting Caller ID).

• Identify callers before you answer the phone.

• View the time and date of each incoming call.

• Record up to 99 Caller ID messages sequentially in each handset.

• Know who called while you are on the line or when you were away.

• Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared before

answering a call.

IMPORTANT

In order to use all the features of this telephone, you must subscribe to two separate services available from your local telephone company: the standard Name/Number Caller ID Service to know who is calling when the phone rings and Caller ID with Call Waiting Service to know who is calling while you are on the phone.

5 Parts Checklist

Make sure your package includes the following items:

• Corded base

• Corded handset

• Corded handset cord

• AC power adaptor

• 4 x 2-line telephone cords (Motorola ML1000 only)

• Wall mount telephone cord (Motorola ML1000 only)

• Desk stand

• 2.5mm to 3.5mm audio cable

NOTE Digital Security System

Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.

Telephone Jack Requirements

To use this phone system, you will need an RJ11C (for a single line) or an RJ14C (for two lines) type modular phone jack. If you do not have either modular jack available in your home or oce, call your local phone company to ﬁnd out how to get one installed.

6 Base Layout

A B

A Extension Status Indicators B Extension / Programmable Feature Keys C Answering System Button / Indicator D 3 Softkeys E Line Buttons / Indicators F Navigation Button G Do Not Disturb (DND) H Mute I Headset Button / Indicator J Volume Up K Volume Down L Hold M Speakerphone

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