Motorola ML1000, ML1100 User Manual

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Motorola ML1000/ML1100

4-Line Wireless Phone System with

Digital Receptionist and

Digital Answering System

Full User Guide

For use with Motorola ML1000 Base Station and Motorola ML1100

1 Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

Notiﬁcation to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number, Ringer Equivalence Number (REN), a product identiﬁer in the format US: AAAEQ##TXXXX. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

NOTE

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state taris, and therefore, you may not be able to use your own

telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer.

• US Number is located on the cabinet bottom.

• REN number is located on the cabinet bottom.

Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must:

(1) promptly notify you of such temporary discontinuance; (2) aord you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures

set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to aect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an

interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed ﬁve.

Interference Information

This device complies with Part 15 of the FCC Rules and the Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause

undesired operation.

Privacy of communications may not be ensured when using this telephone. This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit dierent from that to which the receiving antenna is connected.

• Consult the dealer or an experienced radio/TV technician for help.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Oce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Notice: The changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Caution: To maintain the compliance with the Industry Canada’s RF exposure guideline, place the base unit at least 20 cm from nearby persons.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility

This telephone system meets FCC standards for Hearing Aid Compatibility.

WARNING:

TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

SEE MARKING ON BOTTOM / BACK OF PRODUCT

CAUTION:

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT.

1 Equipment Approval Information ....................................................................... 2

2 Introduction .................................................................................................................7

3 Important Safety Instructions ..............................................................................7

4 Features ........................................................................................................................9

5 Parts Checklist .......................................................................................................... 10

6 Base Layout ................................................................................................................ 11

7 Connections and Setup ........................................................................................ 12

7.1 Important Installation Information .............................................................................................. 12

7.2 Important Installation Guidelines ............................................................................................... 12

7.3 Installing the Phone ......................................................................................................................... 12

7.4 Connecting your System .................................................................................................................14

7.4.1 To Register a Motorola ML1100 Wireless Deskphone to the System ..............14

7.4.2 To Register a Motorola ML1200 Cordless Handset to the System ...................14

7.4.3 To Remove a Motorola ML1100 or ML1200 from the System ............................14

8 Updating your Extension List ............................................................................. 15

9 Programming the Phone ...................................................................................... 15

9.1 Language ..............................................................................................................................................15

9.2 Call Volume...........................................................................................................................................15

9.3 Ringer Volume ..................................................................................................................................... 15

9.4 Ring Tone .............................................................................................................................................. 15

9.5 Tone/Pulse Dial (Motorola ML1000 only) ................................................................................. 16

9.6 Priority Line .......................................................................................................................................... 16

9.7 Delay Ring ............................................................................................................................................. 16

9.8 Phone ID / Extension Name...........................................................................................................16

9.9 Intercom Auto Answer ..................................................................................................................... 17

9.10 Flash Time / Flash Length (Motorola ML1000 only) ............................................................ 17

9.11 Call Alert Tone ..................................................................................................................................... 17

9.12 Key Tone ................................................................................................................................................ 17

9.13 No Unknown/Blocked Caller ID Record Blocker ................................................................... 17

9.14 Display Contrast ................................................................................................................................. 18

9.15 Display Backlight................................................................................................................................18

9.16 Home / Local Area Code ................................................................................................................18

9.17 Manually Setting the Time and Date (Motorola ML1000 only) ........................................18

9.18 Reset Phone Settings .......................................................................................................................18

9.19 Restore Default Settings / Factory Reset ................................................................................18

10 Basic Operation .......................................................................................................19

10.1 Making Calls with the Handset ..................................................................................................... 19

10.2 Making Calls with the Speakerphone .........................................................................................19

10.3 Making Calls with the Optional Headset ...................................................................................19

10.4 Pre-Dialing ............................................................................................................................................19

10.5 Answering Calls .................................................................................................................................. 19

10.6 Switching Between the Speakerphone, Handset and Headset ......................................20

10.7 Mute ........................................................................................................................................................20

10.8 Inserting a Pause in the Dialing Sequence ............................................................................. 20

10.9 Do Not Disturb (DND) .....................................................................................................................20

10.10 Line Privacy .........................................................................................................................................20

11 Hold .............................................................................................................................20

11.1 Placing a Call on Hold .....................................................................................................................20

11.2 Releasing a Call from Hold .............................................................................................................21

12 Transferring and Conferencing .......................................................................... 21

12.1 Transferring a Call to Another Station ....................................................................................... 21

12.2 Conference Calls................................................................................................................................. 21

13 Intercom Calls ........................................................................................................... 21

13.1 Making an Intercom Call ..................................................................................................................21

13.2 Answering an Intercom Call ...........................................................................................................21

14 Caller ID ....................................................................................................................... 21

14.1 Viewing a Caller ID Record.............................................................................................................21

14.2 Storing a Caller ID Record in the Phonebook ........................................................................22

14.3 Deleting a Caller ID Record ...........................................................................................................22

14.4 Deleting All Caller ID Records ...................................................................................................... 22

14.5 Call Waiting Caller ID ....................................................................................................................... 22

15 Phonebook ................................................................................................................ 22

15.1 Dialing a Phonebook Record ........................................................................................................22

15.2 Viewing a Phonebook Record ......................................................................................................22

15.3 Adding a New Phonebook Record .............................................................................................23

15.4 Editing a Phonebook Record .......................................................................................................23

15.5 Deleting a Phonebook Record ..................................................................................................... 23

16 Answering System ................................................................................................. 23

16.1 Answering System On/O ............................................................................................................23

16.2 Playing Messages .............................................................................................................................. 23

16.3 Deleting Messages ............................................................................................................................24

16.4 Forwarding a Message to Another Extension .......................................................................24

16.5 Recording a Greeting ......................................................................................................................24

16.6 Playback of a Greeting.................................................................................................................... 24

16.7 Call Screening .....................................................................................................................................24

16.8 Memo Recording ...............................................................................................................................24

16.9 Two-Way Recording ......................................................................................................................... 25

16.10 Accessing the Answering System from Another Location ............................................... 25

16.11 Remote Access On/O ...................................................................................................................25

16.12 Accessing your Messages Remotely ......................................................................................... 25

16.13 Answer Delay ......................................................................................................................................26

16.14 Message Length (Motorola ML1000 only) .............................................................................. 26

16.15 Message Interrupt (Motorola ML1000 only)...........................................................................26

17 Digital Receptionist (Motorola ML1000 only) ............................................. 26

17.1 Digital Receptionist On/O ..........................................................................................................26

17.2 Digital Receptionist Greetings ..................................................................................................... 27

17.3 Recording your Own Greeting ..................................................................................................... 27

17.4 Playback or Delete a Greeting ..................................................................................................... 27

17.5 Answer Delay ...................................................................................................................................... 27

17.6 Night Time On/O ............................................................................................................................ 27

17.7 Setting Up Oce Hours ................................................................................................................. 28

17.8 Weekend Greeting ............................................................................................................................28

18 Music on Hold (Motorola ML1000 only) ........................................................ 28

18.1 Choosing the Music on Hold Source .........................................................................................28

18.2 Recording your Custom Music on Hold....................................................................................28

18.3 Playing your Custom Music on Hold through the Auxiliary Port ................................... 29

19 Troubleshooting ...................................................................................................... 30

20 General information ............................................................................................... 32

2 Introduction

Your Motorola multi-line / 4-line phone is a full-featured phone ideally suited for home or oce use. It is designed to receive calls on up to four incoming telephone lines and serve up to 9 extensions. It also features a Digital Receptionist which will answer and redirect incoming calls to other extensions in the system. It is possible to expand your system with the additional purchase of the Motorola ML1100 Wireless Deskphone or the Motorola ML1200 Cordless Handset.

Caution: When installing and using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY

INSTRUCTIONS provided in the section below.

3 Important Safety Instructions

Some of the following information may not apply to your particular product; however, when using telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Telephones should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock.

5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. Do not block or cover these openings. Do not block the openings by placing the product on a bed, sofa, rug, or other similar surface. Do not place this product in a built-in installation unless proper ventilation is provided.

6. Only operate this product from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

7. Plug the adaptor into an easily accessible electrical outlet near the equipment.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

9. Do not overload wall outlets and extension cords as this can result in the risk of ﬁre or electric shock.

10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of ﬁre or electric shock. Never spill liquid of any kind on the product.

11. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product. If service or repair work is required, take it to a qualiﬁed serviceman. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

13. Do not expose the product to extreme temperatures such as areas near a hot radiator, stove or in a hot car. Do not place product upon other consumer electronic products such as; computer monitors, power ampliﬁers, etc.

14. Do not place lighted candles, cigarettes, cigars, etc., on the telephone.

15. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

16. Never install or modify telephone wiring during a lightning storm.

17. Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

18. Use caution when installing or modifying telephone lines to prevent electrical shock and/ or ﬁre.

19. Under the following conditions, unplug this product from the wall outlet and refer servicing to qualiﬁed service personnel:

(a) The power supply cord or plug is damaged or frayed. (b) The product has been exposed to rain or water. (c) The product does not operate normally by following the operating instructions. (d) The product’s cabinet has been damaged. (e) The product exhibits a distinct change in performance.

20. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

21. Do not use the telephone to report a gas leak in the vicinity of the leak.

22. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

23. Only use attachments/accessories speciﬁed by the manufacturer.

24. Unplug this apparatus during lightning storms or when unused for long periods of time.

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Battery Safety Instructions

IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL PRECAUTIONS SHOULD BE OBSERVED:

1. Use only the type and size battery(ies) speciﬁed in the user manual.

2. Do not use this product if the battery door is removed or missing.

3. Replace batteries that appear to be swollen or have damaged wiring.

4. Do not dispose of the battery(ies) in ﬁre. They may explode. Check with local codes for possible special disposal instructions.

5. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

6. Exercise care in handling battery(ies) in order not to short out the battery(ies) with conducting materials such as rings, bracelets, and keys. The battery(ies) or conductor may overheat and cause burns.

7. Do not attempt to recharge the battery(ies) provided with or identiﬁed for use with this product that are not rechargeable. The battery(ies) may leak corrosive electrolyte or explode.

8. Do not attempt to rejuvenate the battery(ies) provided with or identiﬁed for use with this product by heating them. Sudden release of the battery(ies) electrolyte may occur causing burns or irritation to eyes or skin.

9. When replacing battery(ies), all batteries should be replaced at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged battery(ies). (Applies to products employing more than one separately replaceable primary battery.)

10. When inserting battery(ies) into this product, the proper polarity or direction must be observed. Reverse insertion of battery(ies) may result in leakage or explosion.

11. When inserting battery(ies) into this product, do not twist or pinch the wires or allow wires to become pinched in battery door.

12. If storing over 30 days, remove battery(ies) from this product because the battery(ies) could leak and damage the product.

13. Discard “dead” battery(ies) as soon as possible since “dead” batteries are more likely to leak in a product.

14. Do not store this product, or the battery(ies) provided with or identiﬁed for use with this product, in high-temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be protected from condensation during storage and defrosting. Batteries should be stabilized at room temperature prior to use after cold storage.

15. If your product uses rechargeable battery(ies), charge the battery(ies) only in accordance with the instructions and limitation speciﬁed in the User Guide.

16. Keep batteries out of the reach of children.

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4 Features

• Call Waiting and Caller ID

• 10 Programmable Feature Keys

• 99 Phonebook Memory

• Hold and Call Transfer

• Conference Call and Intercom

• Full-Duplex Speakerphone

This telephone has been designed to be simple to use, however, you can reach its potential more quickly by taking a few minutes to read this instruction book. This telephone is a multifunction product for use with Call Waiting and Caller ID services available from your local telephone company.

NOTE

Your Caller ID Call Waiting phone allows you to:

• View the name and telephone number of a caller while you are on the phone (Call Waiting Caller ID).

• Identify callers before you answer the phone.

• View the time and date of each incoming call.

• Record up to 99 Caller ID messages sequentially in each handset.

• Know who called while you are on the line or when you were away.

• Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared before

answering a call.

IMPORTANT

In order to use all the features of this telephone, you must subscribe to two separate services available from your local telephone company: the standard Name/Number Caller ID Service to know who is calling when the phone rings and Caller ID with Call Waiting Service to know who is calling while you are on the phone.

5 Parts Checklist

Make sure your package includes the following items:

• Corded base

• Corded handset

• Corded handset cord

• AC power adaptor

• 4 x 2-line telephone cords (Motorola ML1000 only)

• Wall mount telephone cord (Motorola ML1000 only)

• Desk stand

• 2.5mm to 3.5mm audio cable

NOTE Digital Security System

Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.

Telephone Jack Requirements

To use this phone system, you will need an RJ11C (for a single line) or an RJ14C (for two lines) type modular phone jack. If you do not have either modular jack available in your home or oce, call your local phone company to ﬁnd out how to get one installed.

6 Base Layout

A B

A Extension Status Indicators B Extension / Programmable Feature Keys C Answering System Button / Indicator D 3 Softkeys E Line Buttons / Indicators F Navigation Button G Do Not Disturb (DND) H Mute I Headset Button / Indicator J Volume Up K Volume Down L Hold M Speakerphone

7 Connections and Setup

7.1 Important Installation Information

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected from the network.

• Use caution when installing or modifying telephone lines.

• Temporarily disconnect any other equipment connected to the telephone.

7.2 Important Installation Guidelines

• Install telephone near both a telephone jack and an electrical power outlet.

• Avoid sources of noise, such as a window or a busy street, and electrical noise, such as motors, microwave ovens and ﬂuorescent lighting.

• Avoid heat sources, such as heating air ducts, heating appliances, radiators and direct sunlight.

• Avoid areas of excessive moisture or extremely low temperature.

• Avoid dusty locations.

• Avoid other cordless telephones or personal computers.

CAUTION

Always disconnect all phone cords from the base unit before battery installation or replacement.

NOTE

Certain other communications devices may also use the DECT 6.0 frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference.

7.3 Installing the Phone

The Motorola ML1000 may be connected to either two 2-line (RJ14C) wall jacks or four single line (RJ11C) wall jacks to accommodate all four lines. The Motorola ML1100 does not require connection to telephone lines.

Choose an area near an electrical outlet and telephone wall jack. Your phone should be placed on a level surface, such as a table top or desk.

Install 5 AAA-size alkaline batteries (not included) for backup power in the event of a power failure. To open the battery door, ﬁnd the tab on the top of the battery compartment. Push down on the tab and pull away from the phone. A ﬂat bladed screw driver may be needed. Insert the batteries only as shown on the diagram inside the battery compartment.

NOTE

If the low battery appears in the display, you will need to replace the batteries to ensure unit operation during a power failure.

IMPORTANT

If you are not going to use the telephone for more than 30 days, remove the batteries to avoid battery leakage and damage to the unit.

Plug the AC power supply cord into the power jack on the back of the base and the other end into an electrical outlet.

For pluggable equipment, the socket-outlet (power adaptor) shall be installed near the equipment and shall be easily accessible.

Caution: To reduce risk of personal injury, ﬁre, or damage use only the power adaptor supplied. This power adaptor is intended to be correctly orientated in a vertical or ﬂoor mount position.

1. Connect the telephone line cords:

If you have two 2-line wall jacks installed in your home or oce, plug one end of the

straight telephone line cord tagged as “Line 1+2” into the jack marked “LINE 1+2” on the back of the Motorola ML1000 base. Plug the other end of the line cord into the wall jack. Plug the other line cord into the jack marked “LINE 3+4” on the back of the phone, with the other end plugged into the wall jack as well.

If you have four single-line wall jacks installed in your home or oce, simply plug each

single line cord into the corresponding port on the back of the Motorola ML1000 base phone.

2. Connect the handset cord:

Connect one end of the coiled handset cord to the jack on the side of the base and the

other end into the jack in the handset, then place the handset in the cradle.

7.4 Connecting your System

Once the Motorola ML1000 phone is set up and has dial tone, it is ready to be wirelessly connected to the other Motorola ML1100 phones and Motorola ML1200 handsets that will make up your system. Once you have unboxed and plugged in your Motorola ML1100 phone or Motorola ML1200 handset, they will be ready to register to the base.

7.4.1 To Register a Motorola ML1100 Wireless Deskphone to the System

1. On your Motorola ML1000 base, press

2. Using the navigation button, move the indicator to softkey.

3. Select

4. On your Motorola ML1100 wireless deskphone, press

5. If registration is successful, both phones will beep and display

7.4.2 To Register a Motorola ML1200 Cordless Handset to the System

1. On your Motorola ML1000 base, press

2. Using the navigation button, move the indicator to

3. Select

4. On your Motorola ML1200 cordless handset, press

5. If registration is successful, both phones will beep and display

NOTE

If your Motorola ML1100 or ML1200 does not display the message on the display when you plug it in, the

Add/Remove Phones

7.4.3 To Remove a Motorola ML1100 or ML1200 from the System

To remove a Motorola ML1100 or ML1200 from the system you must deregister it from the Motorola ML1000 base phone.

1. On your Motorola ML1000 base, press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Select from the list the extension you wish to remove and press

NOTE

Removing an extension from the system will leave it unable to make or receive calls until it is re-registered to a Motorola ML1000 base.

base in registration mode as it searches for another phone to register.

registration mode and search for the base.

registration is not successful, move the phones closer together and try again.

softkey.

base in registration mode as it searches for another phone to register.

mode and search for the base.

registration is not successful, move the phones closer together and try again.

softkey.

pressing

Yes

softkey.

option and press

menu.

Deregister Phone

softkey.

Add/Remove Phones

Select

softkey. This will put the Motorola ML1000

Reg

softkey. It will also enter

softkey.

Add/Remove Phones

Select

softkey. This will put the Motorola ML1000

Reg

softkey. It will also enter registration

Press “REG” To Initiate Registration

softkey.

and press

Select

option is available in the

Add/Remove Phones

softkey.

. Press

Registration Complete!

. Press

Registration Complete!

. Press

Select

softkey. Conﬁrm by

Select

8 Updating your Extension List

When a handset or extension changes their name, that name will automatically be updated on the rest of the phones on the system. In certain situations, such as if a phone is temporarily removed from the system or otherwise unreachable, may require a manual update to the extension list names.

1. On your Motorola ML1000 base, press

2. Using the navigation button, move the indicator to softkey.

3. Move the indicator to sent to each extension on the system.

Refresh List

and press

softkey.

Add/Remove Phones

Select

softkey. The updated name list will be

. Press

Select

9 Programming the Phone

When programming the phone or changing the settings, if at any time you wish to discontinue programming press return to the idle screen if left on any menu screen for several seconds without input.

9.1 Language

Set the display language to show messages in either English, Spanish, Portuguese or French.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using the navigation button, move the indicator to your chosen language and press

softkey.

9.2 Call Volume

The ringer, speaker, handset, and headset volumes are set independently with the 2 or 1 buttons. There are 8 possible volume levels in each mode. The volume indicator is displayed on the screen during volume adjustment. To adjust the volume, press the 2 or 1 buttons during an active call while using either the speaker, handset, or headset.

9.3 Ringer Volume

To change the volume of the telephone ringer:

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. This menu will allow you to control the ring volume for all lines (and the intercom)

5. Using l and r of the navigation button, adjust the volume to your liking. Press

NOTE

To mute a ringer, reduce the volume to O.

separately. Using the navigation button, move the indicator to the phone line whose volume you wish to change. When selected, each line will play a sample of the current ringtone at the selected volume.

softkey when you are ﬁnished.

9.4 Ring Tone

The ringers for all four lines may be set independently of one another.

1. Press

2. Using the navigation button, move the indicator to

3. Select

Ringtone

Back

Home

softkey until you reach the idle screen. The phone will also

softkey while in idle mode.

Language

softkey while in idle mode.

Ringtone Volume

softkey while in idle mode.

option and press

and press

Select

and press

softkey.

Phone Settings

softkey.

Line Settings

Select

softkey.

Line Settings

. Press

Select

softkey.

Select

softkey.

Select

4. This menu will allow you to control the ring tones on each line and the intercom. Using the navigation button, move the indicator to the phone line you wish to change the tone for. When selected, each line will play sample of the ringtone.

5. Using l and r of the navigation button, select the desired ring tone. Press when you are ﬁnished.

Select

softkey

9.5 Tone/Pulse Dial (Motorola ML1000 only)

Telephone lines in some areas may still require pulse dialing.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using the navigation button, move the indicator to the phone line whose dial mode you

5. Using l and r of the navigation button, choose either

NOTE

All lines are set to

softkey while in idle mode.

wish to change.

softkey.

Tone

by default.

Tone/Pulse Dial

and press

Line Settings

Select

softkey.

Tone

. Press

Pulse

Select

and press

softkey.

Select

9.6 Priority Line

The priority line has precedence over the other three lines and, if available, will be used automatically when the handset is lifted or the speakerphone is used. If the priority line is in use, the next available line will be selected.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using the navigation button, move the indicator to the phone line you wish to set as the

softkey while in idle mode.

priority line and press

Priority Line

Select

softkey.

and press

Select

Line Settings

softkey.

. Press

Select

softkey.

9.7 Delay Ring

Use this setting to delay this phone’s ringer. Other phones on the system will still ring immediately on incoming calls.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using u and d of the navigation button, select how many rings this phone will remain silent

softkey while in idle mode.

Delay Ring

before ringing during an incoming call and press

and press

Select

Phone Settings

softkey.

Select

softkey.

. Press

Select

softkey.

9.8 Phone ID / Extension Name

Phone ID / Extension Name is what you name your phone and how it will appear on the intercom lists of the other phones on the system.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using the alphanumeric dial pad, enter a phone name up to 11 characters. More than one

5. When ﬁnished, press

softkey while in idle mode.

Phone Settings

Extension Name

letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L, press the 6 key three times for the letter O, press the 7 key three times for the letter R, and so on.

Save

press

Clear

softkey to delete the previous character.

softkey to save the name to your phone. If you make a mistake,

and press

Select

softkey.

. Press

Select

softkey.

NOTE

The current phone name will appear in the top left corner of the idle screen.

9.9 Intercom Auto Answer

For hands-free operation, your phone can be set to answer intercom calls by automatically activating the speakerphone. This feature may also be used for room monitoring.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either On or O and press

softkey while in idle mode.

Intercom Auto Answer

Select

and press

softkey.

Phone Settings

Select

softkey.

. Press

Select

softkey.

9.10 Flash Time / Flash Length (Motorola ML1000 only)

Use

Flash

which are available through your local phone company.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

NOTE

All lines are set to

softkey to activate custom calling services such as call waiting or call forwarding,

softkey while in idle mode.

100 MS

600 MS

Flash Length

600 MS

by default.

and press

Select

Phone Settings

softkey.

. Press

Select

softkey.

9.11 Call Alert Tone

Turn on the call alert to hear a tone for incoming calls while you are using the telephone. This setting can be changed for each individual line.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using u and d of the navigation button to indicate which line you wish to change. Then,

softkey while in idle mode.

Phone Settings

Call Alert Tone

using l and r of the navigation button, choose either Repeat for other lines if desired and press

and press

Select

softkey.

Tone On

. Press

Tone O

Select

softkey.

for that line.

9.12 Key Tone

If you wish to hear or silence the tone that plays whenever a key is pressed, follow the steps below.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either On or O and press

softkey while in idle mode.

Key Tone

and press

Select

softkey.

Phone Settings

softkey.

. Press

Select

softkey.

9.13 No Unknown/Blocked Caller ID Record Blocker

This feature allows you to decide whether caller ID records from unknown or blocked caller ID calls are saved or not. If you choose No, the records will be saved in the call history.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

No Unknown/Blocked

Yes

or No and press

Select

and press

softkey.

Phone Settings

Select

softkey.

. Press

Select

softkey.

9.14 Display Contrast

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using l and r of the navigation button, adjust the contrast to your liking and press softkey.

softkey while in idle mode.

Contrast

and press

Select

Phone Settings

softkey.

. Press

Select

softkey.

Select

9.15 Display Backlight

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

Phone Settings

Backlight

Automatic

phone. It will automatically turn o after several seconds of inactivity.

Always On

mode it will only light up during calls and when the user interacts with the

Automatic

and press

Select

softkey.

Select

softkey. When the backlight is

. Press

Select

softkey.

9.16 Home / Local Area Code

Setting up Home and Local area codes helps the phone determine the number format to display when a valid caller ID record is received. Call records matching any of the set area codes are displayed as 10 digits.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Select

5. Using the dial pad, enter the 3 digit area code used in your location. Press

6. If there are other area codes that are used in your area and require 10 digit dialing, repeat

softkey while in idle mode.

Area Codes

Home Area Code

to save.

the process with the other

option and press

and press

Local Area Code

Phone Settings

Select

softkey.

Select

softkey.

menu options.

. Press

Select

softkey.

softkey

9.17 Manually Setting the Time and Date (Motorola ML1000 only)

The time and date is automatically set when you receive your ﬁrst Caller ID call. If you wish to manually set the time and date, follow the steps below.

1. Press

2. Using the navigation button, move the indicator to

3. Select

4. Using u and d of the navigation button and the numbers on the dial pad, adjust the year,

5. When you are ﬁnished, press

softkey while in idle mode.

Phone Settings

Date & Time

month, day, and time. You may also adjust the clock to use a 12 or 24 hour conﬁguration.

option and press

Save

Select

softkey.

. Press

Select

softkey.

9.18 Reset Phone Settings

This feature will reset the phone settings back to the original default settings.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Move the indicator to

softkey while in idle mode.

Reset Phone Settings Yes

phone will reboot with the default settings.

and press

Select

Phone Settings

and press softkey. Conﬁrm the action once more and the

Select

softkey.

. Press

Select

softkey.

9.19 Restore Default Settings / Factory Reset

This feature will reset the phone settings back to the original factory defaults.

1. Press

softkey while in idle mode.

2. Using the navigation button, move the indicator to

3. Move the indicator to phone will reboot with the default settings.

NOTE

This will erase records in call history, phonebook, all greetings and all messages in the memories.

Yes

and press

Select

softkey. Conﬁrm the action once more and the

Factory Reset

. Press

Select

softkey.

10 Basic Operation

Your phone provides the convenience of accessing four separate telephone lines, each having its own phone number. It can have up to ten telephones or cordless handsets sharing multiple lines. Each station is interconnected to all others via intercom.

10.1 Making Calls with the Handset

1. Pick up the handset and the phone automatically selects the priority line. If the priority line is in use, it will select the next open line or you may select a line by pressing the corresponding LINE button.

2. Wait for the dial tone, then dial a phone number.

3. Hang up the handset when ﬁnished.

10.2 Making Calls with the Speakerphone

1. Press s and the phone automatically selects the priority line. If the priority line is in use, it will select the next open line or you may select a line by pressing the corresponding LINE button.

2. Wait for the dial tone, then dial a phone number.

3. Press s when ﬁnished.

10.3 Making Calls with the Optional Headset

1. Connect the headset plug into the headset jack on the right side of the base.

2. Adjust the headset so the microphone is approximately 2 to 3 inches away from your mouth.

3. Press h and the phone automatically selects the priority line. If the priority line is in use, it will select the next open line or you may select a line by pressing the corresponding LINE button.

4. Wait for the dial tone, then dial a phone number.

5. Press h when ﬁnished.

NOTE

The Motorola multi-line phone system will work with most telecom headsets that have a 2.5mm headset jack.

10.4 Pre-Dialing

1. With the phone idle and the handset in the cradle, manually enter the telephone number. The number will show in the display.

2. Press

10.5 Answering Calls

When receiving an incoming call, you may:

1. Pick up the handset.

2. Press s.

3. Press h.

Dial

dialed. Press before dialing.

softkey, s or lift the handset to take a line and the number will automatically be

Clear

softkey to delete the previous digit or

Home

softkey to cancel the call

4. Press LINE button corresponding to the line the incoming call is on. This will activate speakerphone mode.

5. When ﬁnished, hang up the handset, press s or h.

10.6 Switching Between the Speakerphone, Handset and Headset

1. To switch to the speakerphone, press s. Replace the handset in the cradle.

2. To switch to the handset, lift it out of the cradle. The speakerphone or headset mode will switch o automatically.

3. To switch to the headset, make sure your headset is plugged into the headset port and press h. Replace the handset in the cradle.

10.7 Mute

If you are on an active call and do not wish the other party to hear you, use the Mute feature. You will still, however, be able to hear them.

1. Press m to toggle the feature. The indicator light on the button will stay lit for as long as the call is muted.

2. Press m again to unmute the call.

10.8 Inserting a Pause in the Dialing Sequence

Press j twice to insert a delay in dialing sequence when a pause is needed to wait for a dial tone (for example, after you dial 9 for an outside line, or to wait for a computer access tone). Each pause counts as one digit in the dialing sequence, and is shown as P in the display.

10.9 Do Not Disturb (DND)

This feature will disable your telephone's ringer for a set period of time to prevent incoming calls from interrupting. When an incoming call or intercom call occurs, the status indicators will light up but the phone will not ring.

1. Press DND when the phone is in idle mode.

2. Using u and d of the navigation button, choose the duration you wish to remain undisturbed. You may select as short as 15 minutes or as long as 24 hours. After that time expires, the phone will automatically turn o the DND feature.

3. Press

Select

the display indicating how much time remains before the DND feature is automatically turned o. DND can be cancelled manually at any time by pressing DND button again.

softkey to enable DND for your chosen duration. A DND timer will toggle on

10.10 Line Privacy

This feature, when enabled, will prevent other phones on the same system from accessing the line used by your active call.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either On or O and press

softkey while in idle mode.

Line Privacy

and press

Select

softkey.

Select

softkey.

Phone Settings

. Press

Select

softkey.

11 Hold

11.1 Placing a Call on Hold

When on an active call, press HOLD to put the line in use on hold. The line indicator for the held line will ﬂash red on each phone on the system. The caller will hear either your Music on Hold selection or a reminder beep, letting them know the call is still connected.

11.2 Releasing a Call from Hold

Once a call is placed on hold, it can be released from hold on any phone on the system that has access to that phone line. Press the corresponding LINE button or HOLD to release that line’s call from hold. The call will now be active on the speakerphone. If you wish to change modes, either lift the handset or press h after pressing LINE button.

12 Transferring and Conferencing

12.1 Transferring a Call to Another Station

1. While on an active call, press

2. A list of the extensions on your system will appear on the display. Using u and d of the navigation button, choose the destination extension for your call and press

3. Selecting an extension will initiate an intercom call to that extension. If you do not wish to attend the transfer, you may hang up now and the call transfer will be completed. For an attended transfer, wait until the other party has answered, then press you are ready to include all parties. When you hang up, their call will continue.

X-fer

softkey.

Select

Conf

softkey when

softkey.

12.2 Conference Calls

1. While on an active call, press HOLD to put that call on hold.

2. The phone will return to the idle screen. Make another call as usual by dialing the number or selecting the desired extension.

3. When the second call is connected, press conference with you.

Conf

softkey. The two active calls will be put into

13 Intercom Calls

13.1 Making an Intercom Call

Press Programmable Feature Key (PFK) button to the left or right of the display that corresponds to the intended recipient. The phone will immediately begin the call in speakerphone mode. To switch to handset, lift the handset from the cradle. To switch to headset mode, press h.

13.2 Answering an Intercom Call

When you receive an intercom call, the display will indicate who the call is from and the corresponding extension / intercom button of that phone will ﬂash. To answer the call, lift the handset, press s or h.

14 Caller ID

Press

Calls

(if call is received on the current day), date (if call is received on any previous days) and the phone number of the last 5 calls to this phone. Using u and d of the navigation button, you can scroll through the Call History. To redial a record, simply move the indicator to the desired call record and lift the handset, press s or h. You may also press the corresponding PFK button to redial that record.

14.1 Viewing a Caller ID Record

Using u and d of the navigation button, scroll to the desired call record. Press This will display the full record of the call, including the full phone number, the date, the time and which line the call came in on. If the number in the record is not in the correct 7, 10, or 11 digit format, press u on the navigation button and the number will be cycled through the 7, 10 and 11 digit formats. From here you can also dial the number using the handset, speakerphone or headset.

softkey to bring up the Call History screen. This summary screen shows the time

View

softkey.

NOTE

Each phone can store up to 99 caller ID records. When the memory is full, a new call record automatically replaces the oldest call in memory.

14.2 Storing a Caller ID Record in the Phonebook

1. Using u and d of the navigation button, scroll to the desired call record. Press This will bring up the detailed record of the call. Press

2. You will be prompted to add a name to the phonebook record. Using the alphanumeric dial pad, enter a name up to 16 characters. More than one letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L, press the 6 key three times for the letter O, press the 7 key three times for the letter R, and so on. If you make a mistake, press press

Select

softkey.

3. You will then be asked to conﬁrm the phone number for this record. You can delete characters using

Save

softkey.

4. If you would like the entry to be saved into the Phonebook, press would like the record save into the speed dials, press

5. If you save to the speed dials, you will be prompted to pick a location for the speed dial. Using the the softkeys on the right and left of the display.

<<<

Clear

and

Clear

softkey to delete the previous character. When ﬁnished,

softkey and enter numbers using the dial pad. When ﬁnished, press

>>>

softkeys, navigate to the desired page and select a location using

Store

Speed

softkey.

Ph.Book

softkey.

View

softkey.

softkey. If you

14.3 Deleting a Caller ID Record

1. Using u and d of the navigation button, scroll to the desired call record. Press softkey.

2. You will be asked to conﬁrm the deletion. Press record. Press No softkey to cancel.

Yes

softkey to permanently delete the

Delete

14.4 Deleting All Caller ID Records

1. Press and hold

2. You will be asked to conﬁrm the deletion of all records. Press delete all caller ID records. Press No softkey to cancel.

Delete

softkey for 3 seconds.

Yes

softkey to permanently

14.5 Call Waiting Caller ID

This feature allows you to see who is calling when you hear the call waiting beep. The caller identiﬁcation information appears on the display after you hear the tone. Press put the current active call on hold and answer the incoming call.

IMPORTANT

To use all the features of this unit, you must subscribe to either the Standard Name/Number Caller ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you must subscribe to Caller ID with Call Waiting service.

Flash

softkey to

15 Phonebook

15.1 Dialing a Phonebook Record

Press

Ph.Book

name assigned to each phonebook record, stored in alphabetical order. Using u and d of the navigation button, you can scroll through the phonebook entries. To dial a record, simply move the indicator to the desired record and lift the handset, press s or h. You may also press the corresponding PFK button to redial that record.

15.2 Viewing a Phonebook Record

Using u and d of the navigation button, scroll to the desired phonebook record. Press softkey. From here you can also dial the number using the handset, speakerphone or headset.

softkey to bring you to the Phonebook screen. This summary screen shows the

View

15.3 Adding a New Phonebook Record

1. Press

2. You will be prompted to add a name to the phonebook record. Using the alphanumeric dial

3. You will be prompted to enter the phone number of this phonebook record. Using the

Ph.Book

and then

pad, enter a name up to 16 characters. More than one letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L, press the 6 key three times for the letter O, press the 7 key three times for the letter R, and so on. If you make a mistake, press press

Select

softkey.

numbers on the dial pad, enter the phone number. If you make a mistake, press softkey to delete the previous character. When ﬁnished, press

New

softkey to create a new phonebook record.

Clear

softkey to delete the previous character. When ﬁnished,

Save

softkey.

Clear

15.4 Editing a Phonebook Record

1. Using u and d of the navigation button, scroll to the desired call record. Press This will take you to the detailed view of the record. Press

2. You will be prompted to conﬁrm or change the name of the phonebook record. Using the alphanumeric dial pad, enter a name up to 16 characters. More than one letter is stored in each of the number keys. For example, to enter “Lorraine,” press the 5 key three times for the letter L, press the 6 key three times for the letter O, press the 7 key three times for the letter R, and so on. If you make a mistake, press character. When ﬁnished, press

3. You will then be asked to conﬁrm or change the phone number for this record. You can delete characters using press

Save

softkey.

Select

softkey.

Clear

softkey and enter numbers using the dial pad. When ﬁnished,

Edit

softkey.

Clear

softkey to delete the previous

View

softkey.

15.5 Deleting a Phonebook Record

1. Using u and d of the navigation button, scroll to the desired phonebook record. Press softkey. This will take you to the detailed view of the record. Press

2. You will be asked to conﬁrm the deletion. Press record. Press No softkey to cancel.

Yes

softkey to permanently delete the

Delete

softkey.

View

16 Answering System

Each extension on the system can have access to a mailbox of it’s own on the Answering System. The Answering System can store approximately 200 minutes of messages, memos, and announcements. If there is a new message waiting, the light on the a button will be lit.

16.1 Answering System On/O

1. Press

2. Using the navigation button, move the indicator to

3. Select

4. Choose either On, O, or

16.2 Playing Messages

When you have messages the light on the a button will be blinking.

1. Press a while in idle mode.

2. Using the navigation button, move the indicator to

3. Starting with your newest messages, all messages will be played. Messages are played

softkey while in idle mode.

Answering System

General MB: On/O

Select

softkey.

want them to be able to leave a message.

press

Select

softkey.

through the speakerphone by default. If you wish to hear your messages through the

(ML1000) or

Announce Only

Personal MB: On/O

if you wish to have a greeting for callers but do not

(ML1100) option and press

Play Messages

. Press

Select

Access General MB

softkey.

and

handset, lift it out of the cradle after selecting press

Stop

softkey at any time.

Play Messages

. To stop playback of messages,

16.3 Deleting Messages

To delete the message that is currently playing, press conﬁrm the deletion by pressing

To delete all old messages on the Answering System, move the indicator to press

Select

softkey. You will be asked to conﬁrm the deletion by pressing

Yes

or No softkeys.

Delete

softkey. You will be asked to

Yes

Delete All Old

or No softkeys.

and

16.4 Forwarding a Message to Another Extension

1. If you wish to forward the current message to another extension, press during playback.

2. Select the extension to which you wish to forward the message by pressing the corresponding PFK key next to their name. The message will arrive in their mailbox as a new message.

Fwd

softkey

16.5 Recording a Greeting

1. Press

2. Using the navigation button, move the indicator to

3. Choose either

4. Move the indicator to

5. Record your greeting. Press

NOTE

The

softkey while in idle mode.

Answering System

greeting. Move the indicator to your choice and press

automatically save. If you are not satisﬁed, simply select and re-record.

Announce Only

General Greeting

option will not allow callers to leave a message after playing.

(ML1000) or

Record Greeting

Save

softkey. The greeting will play back for you and

Personal Greeting

Record Announce Only

Select

. Press

(ML1100) or

softkey.

and press

Record Greeting

Select

softkey.

Announce Only

Select

softkey.

option again

16.6 Playback of a Greeting

1. Press

2. Using the navigation button, move the indicator to

3. Choose either

4. Select

softkey while in idle mode.

Answering System

greeting. Move the indicator to your choice and press

greeting will be played.

General Greeting

Play Greeting

(ML1000) or

Play Announce Only

Personal Greeting

option and press

Select

. Press

(ML1100) or

softkey.

Select

softkey. Your current

Select

softkey.

Announce Only

16.7 Call Screening

If you wish incoming messages to be played over the speakerphone, activate the Call Screening feature. To take the call, pick up the handset and the Answering System will stop recording.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

Call Screening

or O and press

and press

Select

softkey.

Answering System

Select

softkey.

. Press

Select

softkey.

16.8 Memo Recording

This feature allows you to record a memo to yourself and store it on the Answering System.

1. Press a while in idle mode.

2. Using the navigation button, move the indicator to

3. Record your memo after the beep. Press

Finish

Record Memo

softkey when your memo is complete.

. Press

Select

softkey.

NOTE

Your memo will be stored with your other incoming messages in your inbox. To hear it again, play your messages.

16.9 Two-Way Recording

If you are on an active call, you can record a phone conversation.

1. While on a call, press

2. If you want to end, press message and will be included in the message counter.

NOTE

Before start to record the phone conversation, suggest you to tell the party you are speaking to that the conversation will be recorded.

Rec

softkey to begin recording the conversation.

Stop

softkey to stop recording. This is considered standard

16.10 Accessing the Answering System from Another Location

You can access many features of this Answering System when you are away from your phone. To access your mailbox, you must turn on the remote function and set a three-digit remote password.

NOTE

You Answering System must be set to On for this feature to function.

16.11 Remote Access On/O

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Activate the feature by selecting On and pressing

5. After the feature is activated, return to the menu and select

6. Using the key pad, enter your three digit passcode, then press

softkey.

softkey while in idle mode.

Remote Password

and press

Answering System

Select

softkey.

Select

softkey.

Set Passcode

Save

. Press

and press

softkey.

Select

softkey.

Select

16.12 Accessing your Messages Remotely

1. From a phone outside of your Motorola multi-line phone system, dial one of the phone numbers your system uses. When the Answering System answers, enter the number of the extension whose messages you wish to check.

2. After the Answering System answers and plays your greeting, enter your three digit remote access passcode.

3. If the passcode is entered correctly, the Answering System will direct you to the following options:

Press 2 to play messages, press 2 again to stop Press 3 to skip Press 1 to review Press 0 while playing message to erase Press 4 to turn on and o Press 6 to play greeting Press 7 to review menu again

4. Enter the remote commands.

5. To exit remote operation, hang up. The system will automatically disconnect the call if the user does not enter a command within 10 seconds.

16.13 Answer Delay

This sets the number of rings before the Answering System picks up the call.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

5. Press

NOTE

Toll Saver can save you the cost of a call when you access your message from another phone.

• If you have new messages, the unit answers after the 3rd ring.

• If you have no new messages, the unit answers after the 5th ring.

• You can hang up after the 3rd or 4th ring and save the pay telephone or long

softkey while in idle mode.

Select

softkey to save.

distance charge.

2 Rings

Answer Delay

up to

7 Rings

and press

, or

Toll Saver

Answering System

Select

softkey.

. The default is

2 Rings

. Press

Select

softkey.

16.14 Message Length (Motorola ML1000 only)

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

Message Length

1 Minute, 2 Minutes

, or

and press

5 Minutes

Answering System

Select

and press

softkey.

Select

softkey.

. Press

Select

softkey.

16.15 Message Interrupt (Motorola ML1000 only)

When message interrupt is enabled, you will be able to interrupt an incoming caller leaving a message and make it an active call.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

Message Interrupt

or O and press

and press

Select

softkey.

Answering System

Select

softkey.

. Press

Select

softkey.

17 Digital Receptionist (Motorola ML1000 only)

You can set the Motorola ML1000 base phone to function as a Digital Receptionist. When the Digital Receptionist is on, the Motorola ML1000 automatically picks up a ringing line after the answer delay you programmed and plays the designated Digital Receptionist greeting. When a caller enters an extension number after hearing the greeting, the Digital Receptionist transfers the call to that extension. If the requested extension doesn’t pick up within 45 seconds, the Digital Receptionist takes the call back and plays the greeting again. If the caller does not enter an extension number after hearing the message, the Digital Receptionist waits 5 seconds and replays the greeting for the caller. If the caller still does not enter an extension number within 5 seconds the call will be ended.

17.1 Digital Receptionist On/O

1. Press

2. Using the navigation button, move the indicator to

3. Select

4. Using u and d of the navigation button, select the line on which you wish to activate or

softkey while in idle mode.

Digital Receptionist

D.R.: On/O

deactivate the Digital Receptionist. Press l and r of the navigation button to toggle

or O. Press

option and press

Select

softkey when ﬁnished.

Select

softkey.

. Press

Select

softkey.

17.2 Digital Receptionist Greetings

There are three dierent Digital Receptionist outgoing messages. They are Day Greeting, Night Greeting and Auxiliary Greeting.

Day Greeting is played during the time you set as day time. Night Greeting is played during the time you set as night time. This can be helpful if you want dierent messages played during and after business hours.

The default greeting for both greetings is “Hello, please enter your party’s extension. If you do

not know the extension number, press zero (0), zero (0).”

The Auxiliary Greeting is played when an outside caller presses the 0 key twice after hearing the Day or Night message. It can be used for an extension list or to inform the caller how to reach the company operator. The Default Auxiliary Greeting is “Please enter your party’s

extension.”

17.3 Recording your Own Greeting

To customize your Digital Receptionist greeting for either the Day, Night or Auxiliary Greeting, follow these steps:

1. Press

2. Using the navigation button, move the indicator to

3. Using u and d of the navigation button, choose either

4. Move the indicator to

5. Record your greeting. Press

softkey while in idle mode.

Digital Receptionist

Auxiliary Greeting

automatically save. If you are not satisﬁed, simply select re-record.

. Press

Select

Record Greeting

softkey.

and press

Save

softkey. The greeting will play back for you and

Day Greeting, Night Greeting

Select

softkey.

. Press

Record Greeting

Select

softkey.

option again and

17.4 Playback or Delete a Greeting

If you wish to review or delete your greeting, follow these steps:

1. Press

2. Using the navigation button, move the indicator to

3. Using u and d of the navigation button, choose either

4. Select

5. If you would like to delete this greeting, use the navigation button to select the

softkey while in idle mode.

Auxiliary Greeting

Play Greeting

option. Conﬁrm you selection by pressing replace it with the default greeting.

. Press

Select

option and press

softkey.

Select

Digital Receptionist

Day Greeting, Night Greeting

softkey. Your current greeting will be played.

Select

softkey. This will remove the greeting and

. Press

Select

Delete

softkey.

17.5 Answer Delay

In some circumstances you may wish to have the Digital Receptionist wait longer than the default 6 seconds before picking up. To change this setting:

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Select anywhere from 6 seconds to 13 seconds and press

softkey while in idle mode.

Answer Delay

and press

Digital Receptionist

Select

softkey.

Select

softkey.

. Press

Select

softkey.

17.6 Night Time On/O

If you wish to have a separate greeting play after hours, activate the Night Time mode and set up your Oce Hours.

1. Press

2. Using the navigation button, move the indicator to

softkey while in idle mode.

Digital Receptionist

. Press

Select

softkey.

3. Move the indicator to

4. Choose either

Night Time: On/O

or O and press

Select

and press

softkey.

Select

softkey.

17.7 Setting Up Oce Hours

The default oce hours are set from 8:00am to 5:00pm. If the Night Time feature is active, the Day Greeting will play during these hours. After these hours, the Night Greeting will play. You may also customize these hours to match your own oce hours.

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Using the navigation button and the key pad, highlight and change the time to better

NOTE

The system will only accept hours that are between 01:00 and 12:00.

softkey while in idle mode.

Annoucement Time

match your own oce hours. Press from AM to PM or from PM to AM. Press

AM/PM

Digital Receptionist

and press

Save

Select

softkey.

softkey to toggle the currently selected time

softkey to ﬁnalize your entries.

. Press

Select

softkey.

17.8 Weekend Greeting

If your oce is closed on the weekend and you would like the Night Greeting played during those days, set the Weekend Greeting to the same each day of the week with

1. Press

2. Using the navigation button, move the indicator to

3. Move the indicator to

4. Choose either

softkey while in idle mode.

Weekend Greeting

Use Night Greeting

Use Day Greeting

and press

Use Day Greeting

. Otherwise you can set it to behave

Digital Receptionist

Select

softkey.

and press

Select

. Press

softkey.

Select

softkey.

18 Music on Hold (Motorola ML1000 only)

The Motorola multi-line phone system has a customizable Music On Hold feature that allows you to play the following options to held calls:

• A beep to remind callers their call is still active.

• A custom track or message recorded onto the phone’s memory;

• A custom track or message played live through the auxiliary port;

• Or if you prefer, you can select no Music on Hold.

18.1 Choosing the Music on Hold Source

1. Press

2. Using the navigation button, move the indicator to

3. Select

4. Make your choice on which source you will use and press

18.2 Recording your Custom Music on Hold

1. Plug a compatible device into the provided auxiliary cord and plug that cord into the

2. Press

3. Using the navigation button, move the indicator to

4. Move the indicator to

5. When you are ﬁnished recording, press

softkey while in idle mode.

M.O.H. Source

headset port.

softkey while in idle mode.

selection on your device.

option and press

Record M.O.H.

Select

softkey.

and press

Save

Music on Hold

Select

softkey. Play your message or music

softkey.

Select

. Press

softkey.

. Press

Select

softkey.

18.3 Playing your Custom Music on Hold through the Auxiliary Port

1. Plug a compatible device into the provided auxiliary cord and plug that cord into the headset port.

2. Press

3. Using the navigation button, move the indicator to

4. Select

5. Select

softkey while in idle mode.

M.O.H. Source Auxiliary In

it will be heard by all held calls on the system.

option and press

and press

Select

softkey. As long as that device is plugged in and playing,

softkey.

Music on Hold

. Press

Select

softkey.

19 Troubleshooting

Operation by battery

• If the power cord is not plugged into the base unit, and the battery is available the unit will enter Battery Operation Mode. The Battery Operation Mode is designed to allow users to continue use of the phones during a power outage and is not intended for prolonged use.

Low Battery

• The 5 AAA batteries need replacing or are improperly installed or not installed at all.

No dial tone

• Check or repeat installation steps.

Make sure the base power cord is connected to a working electrical outlet. Make sure the

telephone line cord is connected to the base and the wall jack.

Make sure the telephone handset cord is connected to the phone and to the headset. Make

sure the cord is not damaged.

• Make sure the hook switch pops up when the handset is lifted.

• Check the s button. Make sure the indicator is o.

• Disconnect the base station from the wall jack and connect another phone to the same jack. If there is no dial tone in the second phone, the problem might be your wiring or local service.

Dial tone is ok, but can’t dial out

• Make sure the base station is set to the correct dial mode.

Phone does not ring

• Make sure the ringer is turned on.

• Make sure the Do Not Disturb feature is not activated.

• You may have too many extension phones on your line. Try unplugging some phones.

• See solutions for ‘No dial tone’.

• If the phone is an extension, make sure the phone is properly registered with the Motorola ML1000 base.

You cannot be heard by the other party

• Make sure the Mute feature is not turned on.

• Make sure the handset or headset cord is inserted properly and securely.

Incoming voice too low or none at all

• Check volume setting.

You experience static, noise, or fading in and out

• Make sure the base station is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base.

Memory / Directory dialing doesn’t work

• Did you program the memory location keys correctly?

• Make sure the phone number is formatted properly.

No Caller ID

• You must subscribe to the standard Name/Number Caller ID service from your local

telephone company to receive CID information.

No display

• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and reconnect it.

shows in the display

Date/Time setting is restored to default setting

• This maybe caused by power failure. Set Date/Time again.

Intercom does not function correctly

• Make sure all extension phones are properly registered to the Motorola ML1000 base.

• Make sure all extension phones are within range of the Motorola ML1000 base and there are no major sources of interference nearby.

Causes of poor reception

• Aluminum siding.

• Foil backing on insulation.

• Heating ducts and other metal construction that can shield radio signals.

• You’re too close to appliances such as microwaves, stoves, computers, etc.

• Atmospheric conditions, such as strong storms.

• Base is installed in the basement or lower ﬂoor of the house.

• Base is plugged into AC outlet with other electronic devices.

• Baby monitor is using the same frequency.

• Make sure the hook switch pops up when the handset is lifted.

• The 5 AAA batteries need replacing or are improperly installed or not installed at all.

20 General information

Cleaning

• Clean the phone with a damp (not wet) cloth, or an anti-static wipe.

• Never use household polish as this will damage the product. Never use a dry cloth as this

may cause static shock.

Environmental

• Do not expose to direct sunlight.

• The phone may become warm when the batteries are being charged or during prolonged

periods of use. This is normal. However, we recommend that to avoid damage, do not place the product on antique / veneered wood.

• Do not place your product on carpets or other surfaces which generate ﬁbres, or place it in

locations preventing the free ﬂow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid

conditions, such as bathrooms.

• Do not expose your product to ﬁre, explosives or other hazardous conditions.

• There is a slight chance that your phone could be damaged by an electrical storm. We

recommend that you unplug the power cord during an electrical storm.

Product disposal instructions

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the product according to your local authority’s recycling processes. For more information, please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.

Consumer Products and Accessories Warranty

Thank you for purchasing this Motorola branded product manufactured under license by Meizhou Guo Wei Electronics Co. Ltd., AD1 section, Economic Development Area, Dongsheng Industrial District, Meizhou, Guangdong, China. (“MZGW”)

What Does this Warranty Cover?

Subject to the exclusions contained below, MZGW warrants that this Motorola branded product (“Product”) or certiﬁed accessory (“Accessory”) sold for use with this product that it manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below. This Limited Warranty is your exclusive warranty and is not transferable.

Who is covered?

This warranty extends only to the ﬁrst consumer purchaser, and is not transferable.

What will MZGW do?

MZGW or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that do not conform to this limited warranty. We may use functionally equivalent reconditioned / refurbished / pre-owned or new Products, Accessories or parts.

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF

THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL MOTOROLA OR MZGW BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you speciﬁc legal rights, and you may also have other rights that vary from one jurisdiction to another.

Products Covered Length of Coverage

Consumer Products Two (2) years from the date of the products original

Consumer Accessories (battery, power supply(s) and line cords)

Consumer Products and Accessories that are Repaired or Replaced

purchase by the ﬁrst consumer purchaser of the product.

Ninety (90) days from the date of the accessories original purchase by the ﬁrst consumer purchaser of the product.

The balance of the original warranty or for ninety (90) days from the date returned to the consumer,

whichever is longer.

Exclusions

Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal

wear and tear are excluded from coverage. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity

and batteries that leak are covered by this limited warranty.

Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical

damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;

(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the

like, extreme heat, or food;

Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola or MZGW are excluded from coverage. Use of Non-Motorola branded Products and Accessories. Defects or damage that result from

the use of Non-Motorola branded or certiﬁed Products or Accessories or other peripheral equipment are excluded from coverage.

Unauthorized Service or Modiﬁcation. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modiﬁcation in any way by someone other than Motorola, MZGW or its authorized service centers, are excluded from coverage.

Altered Products. Products or Accessories with: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola branded housings, or parts, are excluded from coverage.

Communication Services. Defects, damages, or the failure of Products or Accessories due

to any communication service or signal you may subscribe to or use with the Products or Accessories is excluded from coverage.

How to Obtain Warranty Service or Other Information?

For service or information, please contact Customer Services on: 1-833-468-1468. You will receive instructions on how to ship the Products or Accessories at your expense and

risk, to a MZGW Authorized Repair Center. To obtain service, you must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of

the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial

number of the Product; (d) a written description of the problem; and, most importantly; (e) your address and telephone number.

Manufactured, distributed or sold by Meizhou Guo Wei Electronics Co. LTD., ocial licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. © 2020 Motorola Mobility LLC. All rights reserved.

Issue 1.6 (EN-US)

Motorola ML1000, ML1100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual