Motorola MG7310 User Manual

User Manual

8x4 Cable Modem plus

N300 Wireless Router

MG7310

NOTICE

This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners. © Copyright 2016 MTRLC LLC

All rights reserved.

SAFETY

This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.

CAUTION:

•Do not put the cable modem in water.

•Do not use the cable modem outdoors.

•Keep the cable modem in an environment that is between 0°C and 40°C (between 32°F and 104°F).

•Do not place any object on top of the cable modem since this may cause overheating.

•Do not place the cable modem in a confined space that may cause overheating.

•Do not restrict the flow of air around the cable modem.

•MOTOROLA and MTRLC assume no liability for damage caused by any improper use of the cable modem.

Table of Contents
Introduction	4
Quick Start	5
Alternate Ways to Connect Your Coax Cable	13
Connecting Devices to Your Cable Modem/Router	14
CONNECTING A DEVICE VIA ETHERNET ...............................................................................................	14
CONNECTING A SMARTPHONE, TABLET OR OTHER WIRELESS DEVICE VIA WIRELESS ...............................	15
Setting up an HDTV, Streaming Media Device, or Other Device	16
Accessing the Configuration Manager by Using a Browser	17
Configuring Your MG7310 to Support Devices and Applications with Special
Requirements	23
FOR GAMES PLAYED ON GAME CONSOLES AND PCS, AND SECURITY CAMERAS .....................................	23
TO CREATE A PORT FORWARDING RULE ...............................................................................................	26
Changing Wireless Settings	30
TO CHANGE THE NETWORK NAME AND PASSWORD.............................................................................	32
WIRELESS GUEST NETWORKS ............................................................................................................	32
Changing Firewall Settings	34
Tuning Wireless Performance	36
WI-FI MULTIMEDIA (WMM) .............................................................................................................	40
Parental Control	41
SETTING UP A BLACKLIST...................................................................................................................	43
SETTING UP A WHITELIST ..................................................................................................................	45
SETTING UP TIMES WHEN INTERNET ACCESS IS ALLOWED AND NOT ALLOWED ......................................	47
Troubleshooting Tips	49
WHAT IF I CAN’T MAKE AN INTERNET CONNECTION RIGHT AFTER INSTALLATION? ....................................	49
WHAT IF MY MG7310 HAS BEEN WORKING, THEN STOPS WORKING?....................................................	49
WHAT IF I’M GETTING INTERNET SERVICE BUT MY SPEED IS DISAPPOINTING? ..........................................	50
WHAT IF I'M TOLD THAT MY MG7310 ISN'T APPROVED FOR MY MG7310 SERVICE?..............................	50
WHAT IF I AM CONNECTED WIRELESSLY BUT MY CONNECTION SEEMS SLOW OR KEEPS DROPPING?...........	50
WHAT IF I DON’T KNOW MY MG7310’S WIRELESS NETWORK NAME/SSID OR SECURITY KEY/PASSWORD?
.......................................................................................................................................................	51
WHAT IF I THINK THAT WIRELESS DEVICES ARE INTERFERING WITH MY MG7310 WIRELESS ROUTER? ........	51
Support	52
WE LIKE TO HELP. .............................................................................................................................	52
LIMITED WARRANTY..........................................................................................................................	52
Compliance	53

Introduction

The Motorola Model MG7310 is an 8x4 DOCSIS 3.0 cable modem with a built-in N300 Wi-Fi router that has 4 Gigabit Ethernet ports. This model connects to standard cable company Internet service. Model MG7310 can provide shared Internet access to Ethernet-capable and Wi-Fi devices including computers, smartphones, tablets, HDTVs, game consoles, security cameras, and streaming media devices.

Basic Installation instructions for Model MG7310 are in the Quick Start that comes with Model MG7310 and that is duplicated in Chapter 2 of this User Guide.

Model MG7310 has a Configuration Manager that provides a lot of technical information about Model MG7310 and that tells you how to do some useful things as summarized below. Please note that some users will never need to use the Configuration Manager.

Chapter 3: Alternate Ways to Connect Your Coax Cable Chapter 4: Connecting Devices to Your Cable Modem/Router

Chapter 5: Setting up an HDTV, Streaming Media Device, or Other Device Chapter 6: Accessing the Configuration Manager by Using a Browser Chapter 7: Configuring Your MG7310 to Support Devices and Applications with Special Requirements, like Games Played on Game Consoles and PCs, and Security Cameras

Chapter 8: Changing Wireless Settings

Chapter 9: Changing Firewall Settings Chapter 10: Tuning Wireless Performance Chapter 11: Parental Control

Chapter 12: Troubleshooting Tips

Quick Start

Packaged with your MG7310 modem/router

Power Cube

Coax Wrench

Ethernet Cable

Velcro® Cable Tie

Let’s get started

If you don’t have cable Internet service, please order that from your cable service provider.

Now connect your MG7310 as shown on the next panel.

Connecting to a Coax Cable

Soon you’ll need to connect your MG7310 to a “live” coax cable. Sometimes a cable will already be available. Sometimes there’s a coax wall jack available, and you connect to the jack with a coax cable. Your MG7310 can also share a coax cable attached to a TV by using a coax splitter.

ON/OFF button

POWER

Connect the supplied power cube between the power jack and an electrical outlet.

WLAN button

Wi-Fi on/off button

WPS/RESET button

ETHERNET (LAN 1-4)

You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports.

COAX

Connect a “live” coax cable to the modem’s COAX connector as discussed above. (Tighten the nut so it’s finger tight. You may want to use the supplied wrench. Make the connection snug but not over-tight.)

Prepare to activate

By now you should have:

•Subscribed to cable Internet service.

•Connected your MG7310.

•Powered up your MG7310. To do this, the On/Off button needs to be On. Wait for the green online connection light to stop flashing and remain solidly lit. This may take up to 15 minutes.

You should have a recent cable bill handy because it has your account number and you’ll probably need that.

If you’re asked for information about the MG7310, you can find this on the label on the bottom of the MG7310.

Activate

For some service providers, you activate by calling them. Many service providers including Comcast and Cox prefer that you activate by opening the Web browser of a computer that’s plugged into one of the MG7310’s Ethernet ports.

If you don’t have a computer, you can use the Web browser of a Wi-Fi device such as a smartphone or tablet. In that case you’ll need the unique Wireless Network Name and Password printed on the bottom of your MG7310. You’ll use these in setting up your wireless device to connect to the MG7310. Once you’ve connected, you can open the browser of that wireless device.

For Comcast XFINITY Users Only:

If the activation page does not appear, please go to www.xfinity.com/internetsetup for more information and to activate your modem.

Here is a list of phone numbers for some major cable service providers. (Note that this list is subject to change.)

Comcast	1	(855)	652-3446
Time Warner	1	(855)	704 4503
Bright House	1 (888)		289-8988
Suddenlink	1	(877)	794-2724
Cable One	1	(877)	692 2253
Cox	1	(888)	556-1193
RCN	1	(866)	832-4726

Once your MG7310 is activated either online or by phone, your service provider will provision your MG7310 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete.

Try to browse the Web using a device connected via Ethernet or Wi-Fi to the MG7310. If browsing works, Congratulations! Your MG7310 is working.

If your MG7310 is NOT working, see Troubleshooting Tips below.

Configuration Manager

Most MG7310 users never use the Configuration Manager. Here are some reasons for using the Configuration Manager:

•You want to change the wireless router setup. For instance, maybe you’re replacing a router and want to use your existing Wireless Network Name and/or Password instead of the unique ones that come with the MG7310.

•You want to set up special Internet gaming settings.

•You want to set up parental controls including white lists and/or black lists for certain users and times.

•You want to get performance information about the MG7310 modem and/or built-in router. This can be helpful in optimizing wireless performance.

If you need to access the MG7310 Configuration Manager, open your Web browser. Type http://192.168.0.1 in the address bar and press the Enter key.

In the login dialog box, type the following User Name and Password in lower case, then click OK.

User Name: admin Password: motorola

The status page will appear. If the Status page doesn’t appear, please see the Troubleshooting Tips below.

For details about the Configuration Manager, please see Chapter 6 in this manual.

Wireless Router

As noted before, the MG7310 has a unique Wireless Network Name/SSID and WPA/WPA2 Wireless Security Key/Password printed on the MG7310’s bottom label. If you don’t change these, you should set up your wireless devices to work with this SSID and security key.

Note that wireless performance depends on a number of factors. Please keep these things in mind:

•Where possible, put the MG7310 in a central place so that it’s not too far away from your other wireless devices.

•Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos, and 2.4 GHz cordless phones and base stations. Don’t put the MG7310 close to these interfering devices.

•Sometimes it helps to change the MG7310 wireless channel frequency to reduce interference with neighbors’ wireless networks. This is discussed in the Troubleshooting section.

Front Panel Lights

During Power up, the lights will blink for about a minute.

	LIGHT				COLOR		DESCRIPTION
					Green		ON:	MG7310 power on
	Power						OFF:	MG7310 power off
							Green Blinking: Ranging in progress
					Green or		Green ON:	Connected on 1 channel
							Blue Blinking:	Negotiating bonded channel(s)†
	Upstream				Blue		Blue ON:	Bonded with 2 or more channels
							OFF:	Upstream not connected
							Green Blinking: Scanning for DS channel
					Green or		Green ON:	Connected on 1 downstream channel
	Downstream				Blue		Blue Blinking:	Negotiating bonded channel(s)†
							Blue ON:	Bonded with 2 or more channels
							Blinking:	Trying to go online
	Online				Green		ON:	Online
							OFF:	Offline
1		2					Blinking:	Ethernet data is flowing
3		4					Green:	Connected at highest LAN
					Green or			speed, 1 Gbps
							Amber:	Connected at 10 or 100 Mbps
	Ethernet				Amber
							OFF:	No connection
	LAN ports
						Blinking:		Data is flowing
	WLAN				Green	ON:		Wi-Fi is enabled
						OFF:		Wi-Fi is not enabled
							Blinking:	WPS is in discovery mode
	WPS				Green		ON:	Light will remain solid after
								WPS configuration is successful

† If a blue light blinks continuously, this indicates partial service (at least one designated channel has not completed bonding). You should still get high Internet speeds, but your service provider may want to know so they can adjust their network.

Alternate Ways to Connect Your Coax Cable

As summarized in the Quick Start, one important connection is the coaxial cable connection that carries your cable Internet service to your MG7310. Here are the main ways you can make that connection:

1)Use the loose end of an available “live” coaxial cable from your cable service provider. Plug the loose end into the Coax jack of your cable modem.

2)If there’s a “live” coax jack in your wall, connect a coax cable between that jack and the Coax jack of your cable modem.

3)Use a “live” cable that’s plugged into one of your televisions. If you still want cable TV to go to that TV set, you can get a coaxial splitter and two cables of the right length.

Connecting Devices to Your Cable Modem/Router

You can connect computers, smartphones, tablets, game consoles, security cameras, streaming media devices (like Roku, Chromecast & AppleTV), Internet-enabled HDTVs and other devices to your cable modem/router.

You can connect these devices either with an Ethernet cable (a wired connection), or via Wi-Fi (a wireless connection).

An Ethernet connection is normally a faster, more reliable connection than a wireless connection. To make an Ethernet connection, you need a device with an Ethernet connector and a cable to connect between that device and your cable modem. In some cases, this may be impossible because of the location of the devices. In those cases, or if the device doesn’t have an Ethernet connector, you will need to create a wireless connection as described below.

Connecting a Device via Ethernet

To make the connection at the Ethernet-capable device, simply plug in one end of the Ethernet cable to an Ethernet jack on the device. At the cable modem, plug the other end of the cable into any of the cable modem’s LAN jacks. You can connect up to four devices by using the four LAN jacks.

Connecting a Smartphone, Tablet or Other Wireless Device via Wireless

You will need to enter your wireless network name (SSID) and password into each client device that you want to connect to your network. If you haven’t changed the factory settings, you can find these on a label on the bottom of your modem’s stand. If you have changed the network name and/or password, use your new values. (See Chapter 8 if you want to change your wireless settings).

If you want to connect devices to a Guest Network, use the Network Name and Password for that network. (See Chapter 8 if you want to set up a Guest Network).

Wireless devices vary, but they all have a Wireless Settings area. There you should first select the wireless network you want, namely the wireless network name or Guest network name of the MG7310. Now enter the password for your wireless network. Make sure to turn wireless ON on your client devices. Normally that’s all you need to do.

Setting up an HDTV, Streaming Media Device, or Other Device

A typical HDTV, for instance, has an Input or Setup section. Within that section there’s normally a Network section. In that section you may need to specify that you have an Ethernet connection if that’s how you connect to the MG7310. If you want to connect wirelessly to the MG7310, you’ll need to select its wireless network name and then enter its wireless password.

Accessing the Configuration Manager by Using a Browser

Model MG7310 has a Configuration Manager that provides a lot of technical information about Model MG7310 and that tells you how to do some useful things. Please note that some users will never need to use the Configuration Manager.

You can access the Configuration Manager from a computer or any other device that has a browser and that is connected via Ethernet or wirelessly to your cable modem. If you will be changing wireless settings, it’s much better to use a device that connects via Ethernet while you make these changes.

To access the Configuration Manager, do the following:

1)Open your browser.

2)Type 192.168.0.1 into your browser’s address bar and press Enter.