Motorola MC9500-K, MC9590, MC9596, MC9598, MC959B User Manual

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MC9500-K MOBILE COMPUTER

USER GUIDE

MC9500-K Mobile Computer

User Guide

72E-118501-03

Rev. B

July 2011

ii MC9500-K Mobile Computer User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Motorola. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc., intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Motorola products.

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev. A 09/02/09 Initial release.

-02 Rev. A 05/15/10 Add support for new memory configurations and Windows Mobile 6.5.3.

-03 Rev. A 06/28/10 Add support for MC959B-K configuration.

-03 Rev. B 07/30/11 Add original microSD card installation and removal procedures.

iii

iv MC9500-K Mobile Computer User Guide

Table of Contents

Revision History.................................................................................................................................... iii

About This Guide

Introduction ........................................................................................................................................... xiii

Documentation Set ......................................................................................................................... xiii

Configurations....................................................................................................................................... xiv

Keypads .......................................................................................................................................... xiv

Software Versions........................................................................................................................... xiv

Chapter Descriptions ............................................................................................................................ xvii

Notational Conventions......................................................................................................................... xvii

Related Documents .............................................................................................................................. xviii

Service Information............................................................................................................................... xviii

Chapter 1: Getting Started

Introduction .......................................................................................................................................... 1-1

Unpacking ............................................................................................................................................ 1-1

Part of the MC9500-K .......................................................................................................................... 1-2

Getting Started ..................................................................................................................................... 1-3

Installing a microSD Card .............................................................................................................. 1-3

Version 1 .................................................................................................................................. 1-3

Version 2 .................................................................................................................................. 1-4

Installing the SIM Card ................................................................................................................... 1-5

Installing the Battery ...................................................................................................................... 1-7

Charging the Battery ...................................................................................................................... 1-7

Charging Temperature ............................................................................................................. 1-9

Powering On the MC9500-K .......................................................................................................... 1-9

Calibrating the Screen ............................................................................................................. 1-9

Replacing the Battery .......................................................................................................................... 1-9

Removing the microSD Card ............................................................................................................... 1-10

Removing the SIM Card ...................................................................................................................... 1-11

vi MC9500-K Mobile Computer User Guide

Chapter 2: Battery Management

Introduction .......................................................................................................................................... 2-1

Battery Functionality ............................................................................................................................ 2-1

Battery Health ................................................................................................................................ 2-2

Battery Status ...................................................................................................................................... 2-3

Installed in an MC9500-K ............................................................................................................... 2-3

In a Charger ................................................................................................................................... 2-5

Stand-alone .................................................................................................................................... 2-8

Charging the MC9500-K ...................................................................................................................... 2-9

Charging a Spare Battery .................................................................................................................... 2-11

Charging Temperature ................................................................................................................... 2-12

Power Saving Techniques ................................................................................................................... 2-13

Changing the Power Settings ........................................................................................................ 2-13

Changing the Backlight Settings .................................................................................................... 2-13

Changing the Keypad Backlight Settings ....................................................................................... 2-13

Turning Off the Radios ................................................................................................................... 2-13

Chapter 3: Using the MC9500-K

Introduction .......................................................................................................................................... 3-1

LED Indicators ..................................................................................................................................... 3-1

Resetting the MC9500-K ..................................................................................................................... 3-3

Performing a Warm Boot ............................................................................................................... 3-3

Performing a Cold Boot .................................................................................................................. 3-3

Waking the MC9500-K ......................................................................................................................... 3-3

Locking the MC9500-K ........................................................................................................................ 3-4

Keypad Locking ............................................................................................................................. 3-4

Password Locking .......................................................................................................................... 3-5

Keypads ............................................................................................................................................... 3-7

Function Buttons .................................................................................................................................. 3-7

Stylus ................................................................................................................................................... 3-7

Entering Data ....................................................................................................................................... 3-8

Interactive Sensor Technology ............................................................................................................ 3-9

Power Management ....................................................................................................................... 3-9

Display Orientation ......................................................................................................................... 3-9

Free Fall Detection ......................................................................................................................... 3-10

Today Screen ...................................................................................................................................... 3-11

Status Icons ......................................................................................................................................... 3-12

Programs ............................................................................................................................................. 3-14

Settings ................................................................................................................................................ 3-17

Adjusting Volume ................................................................................................................................. 3-20

Battery Status Indications .................................................................................................................... 3-21

Battery Reserve Options ................................................................................................................ 3-21

Main Battery Temperature Notifications ......................................................................................... 3-22

Using Voice-Over-IP ............................................................................................................................ 3-23

Infrared Connection ............................................................................................................................. 3-24

Exchanging Files using IR Connection .................................................................................... 3-24

Printing ................................................................................................................................................. 3-25

Table of Contents vii

Chapter 4: Data Capture

Introduction .......................................................................................................................................... 4-1

Laser Scanning .................................................................................................................................... 4-1

Scanning Considerations ............................................................................................................... 4-1

Laser Scanning .............................................................................................................................. 4-2

Decode Zones ................................................................................................................................ 4-3

Imaging ................................................................................................................................................ 4-5

Operational Modes ......................................................................................................................... 4-6

Imager Scanning ............................................................................................................................ 4-6

Imager Decode Ranges ................................................................................................................. 4-8

Color Digital Camera ........................................................................................................................... 4-9

Digital Camera Scanning ............................................................................................................... 4-9

Taking Photos ................................................................................................................................ 4-10

Recording Video ............................................................................................................................ 4-10

Viewing Photos and Videos ........................................................................................................... 4-11

Chapter 5: Using the Phone

Introduction .......................................................................................................................................... 5-1

Accessing the Phone Keypad .............................................................................................................. 5-1

Turning the Phone On and Off ............................................................................................................. 5-2

Audio Modes ........................................................................................................................................ 5-3

Using a Wired Headset .................................................................................................................. 5-3

Using a Bluetooth Headset ............................................................................................................ 5-4

Adjusting Audio Volume ................................................................................................................. 5-5

Hearing Aid Compatibility Setting ........................................................................................................ 5-5

Making a Call ....................................................................................................................................... 5-6

Using the Phone ............................................................................................................................ 5-6

Using Contacts ............................................................................................................................... 5-6

Creating an Outlook Contact .................................................................................................... 5-7

Editing an Outlook Contact ...................................................................................................... 5-7

Deleting a Contact ................................................................................................................... 5-8

Creating a SIM Contact ............................................................................................................ 5-8

Using Call History .......................................................................................................................... 5-8

Making a Speed Dial Call ............................................................................................................... 5-9

Making an Emergency Call .................................................................................................................. 5-10

Answering a Call .................................................................................................................................. 5-10

Incoming Call Features .................................................................................................................. 5-10

Smart Dialing ....................................................................................................................................... 5-11

Muting a Call ........................................................................................................................................ 5-12

Taking Notes ........................................................................................................................................ 5-12

Using Speed Dial ................................................................................................................................. 5-13

Adding a Speed Dial Entry ............................................................................................................. 5-13

Editing a Speed Dial Entry ............................................................................................................. 5-15

Deleting a Speed Dial Entry ........................................................................................................... 5-16

Using Call History ................................................................................................................................ 5-16

Managing Call History .................................................................................................................... 5-16

Changing the Call History View ............................................................................................... 5-17

Resetting the Recent Calls Counter ......................................................................................... 5-17

Deleting Call History Items by Call Date .................................................................................. 5-18

viii MC9500-K Mobile Computer User Guide

Deleting All Call History Items .................................................................................................. 5-18

Viewing Call Status .................................................................................................................. 5-18

Using the Call History Menu .................................................................................................... 5-19

Swapping Calls on an MC9596 ........................................................................................................... 5-20

Swapping Calls on an MC9598 ........................................................................................................... 5-20

Conference Calling on an MC9596 ...................................................................................................... 5-21

Three-way Calling on an MC9598 ....................................................................................................... 5-23

Text Messaging ................................................................................................................................... 5-24

Viewing Text Messages ................................................................................................................. 5-24

Sending a Text Message ............................................................................................................... 5-26

Establishing a GSM Data Connection (MC9596-K and MC959B-K) ................................................... 5-28

Ending a Data Connection ............................................................................................................. 5-29

Establishing an CDMA Data Connection (MC9598-K and MC959B-K) ............................................... 5-30

Ending a Data Connection ............................................................................................................. 5-31

Switching Carrier Networks ................................................................................................................. 5-31

Chapter 6: Using GPS Navigation

Introduction .......................................................................................................................................... 6-1

Software Installation ............................................................................................................................ 6-1

MC9500-K GPS Setup ......................................................................................................................... 6-1

Operation ............................................................................................................................................. 6-2

GPS Maps on microSD Cards ....................................................................................................... 6-2

Answering a Phone Call While Using GPS .................................................................................... 6-2

Losing the GPS Signal While in a Vehicle ..................................................................................... 6-2

Assisted GPS ....................................................................................................................................... 6-2

Chapter 7: Using Bluetooth

Introduction .......................................................................................................................................... 7-1

Adaptive Frequency Hopping .............................................................................................................. 7-1

Security ................................................................................................................................................ 7-2

Bluetooth Configuration ....................................................................................................................... 7-3

Bluetooth Power States ....................................................................................................................... 7-4

Cold Boot ................................................................................................................................. 7-4

Warm Boot ............................................................................................................................... 7-4

Suspend ................................................................................................................................... 7-4

Resume .................................................................................................................................... 7-5

Using Microsoft Bluetooth Stack .......................................................................................................... 7-5

Turning the Bluetooth Radio Mode On and Off .............................................................................. 7-5

Enabling Bluetooth ................................................................................................................... 7-5

Disabling Bluetooth .................................................................................................................. 7-6

Discovering Bluetooth Device(s) .................................................................................................... 7-6

Available Services .......................................................................................................................... 7-8

Object Push Services via Beam ............................................................................................... 7-9

Internet Sharing ....................................................................................................................... 7-10

Hands-free Services ................................................................................................................ 7-11

Serial Port Services ................................................................................................................. 7-12

ActiveSync Using Serial Port Services ..................................................................................... 7-13

Phone Book Access Profile Services ....................................................................................... 7-14

Table of Contents ix

Dial-Up Networking Services ................................................................................................... 7-15

Connect to a HID Device ......................................................................................................... 7-15

A2DP/AVRCP Services ........................................................................................................... 7-15

Using StoneStreet One Bluetooth Stack .............................................................................................. 7-17

Turning the Bluetooth Radio Mode On and Off .............................................................................. 7-17

Disabling Bluetooth .................................................................................................................. 7-17

Enabling Bluetooth ................................................................................................................... 7-17

Modes ............................................................................................................................................ 7-17

Wizard Mode ............................................................................................................................ 7-18

Explorer Mode .......................................................................................................................... 7-18

Discovering Bluetooth Device(s) .................................................................................................... 7-18

Available Services .......................................................................................................................... 7-21

File Transfer Services .............................................................................................................. 7-22

Connecting to the Internet Using an Access Point ................................................................... 7-24

Dial-Up Networking Services ................................................................................................... 7-24

Object Exchange Push Services .............................................................................................. 7-25

Headset Services ..................................................................................................................... 7-29

Hands-free Services ................................................................................................................ 7-30

Serial Port Services ................................................................................................................. 7-30

ActiveSync Using Serial Port Services ..................................................................................... 7-31

Personal Area Network Services ............................................................................................. 7-32

IrMC Synchronization Services ................................................................................................ 7-32

A2DP/AVRCP Services ........................................................................................................... 7-32

Connect to a HID Device ......................................................................................................... 7-33

Bonding with Discovered Device(s) ............................................................................................... 7-34

Bluetooth Settings .......................................................................................................................... 7-36

Device Info Tab ........................................................................................................................ 7-36

Services Tab ............................................................................................................................ 7-37

Security Tab ............................................................................................................................. 7-44

Discovery Tab .......................................................................................................................... 7-45

Virtual COM Port Tab ............................................................................................................... 7-45

HID Tab .................................................................................................................................... 7-46

Profiles Tab .............................................................................................................................. 7-47

System Parameters Tab .......................................................................................................... 7-48

Miscellaneous Tab ................................................................................................................... 7-48

Chapter 8: Accessories

Introduction .......................................................................................................................................... 8-1

Universal Accessory System ............................................................................................................... 8-3

Single Bay USB Cradle ........................................................................................................................ 8-4

Communication and Charging the MC9500-K Battery ................................................................... 8-4

Single Slot Battery Charger ................................................................................................................. 8-6

Charging the Battery ...................................................................................................................... 8-6

Four Bay Charge Only Cradle ............................................................................................................. 8-7

Charging ........................................................................................................................................ 8-7

Four Bay Ethernet Cradle .................................................................................................................... 8-9

Communication and Charging ....................................................................................................... 8-9

LED Indicators ............................................................................................................................... 8-10

Speed LED ............................................................................................................................... 8-10

x MC9500-K Mobile Computer User Guide

Link LED .................................................................................................................................. 8-10

Four Slot Battery Charger .................................................................................................................... 8-11

Battery Charging ............................................................................................................................ 8-11

Vehicle Cradle ..................................................................................................................................... 8-12

Charging the MC9500-K Battery .................................................................................................... 8-12

Vehicle Battery Charger ....................................................................................................................... 8-13

Charging the Battery ...................................................................................................................... 8-13

Magnetic Stripe Reader ....................................................................................................................... 8-14

Attaching and Removing the MSR ................................................................................................. 8-14

Using the MSR ............................................................................................................................... 8-14

Cables .................................................................................................................................................. 8-16

Battery Charging and Operating Power ......................................................................................... 8-17

Chapter 9: Maintenance & Troubleshooting

Introduction .......................................................................................................................................... 9-1

Maintaining the MC9500-K .................................................................................................................. 9-1

Removing the Screen Protector ........................................................................................................... 9-2

Battery Safety Guidelines .................................................................................................................... 9-2

Cleaning ............................................................................................................................................... 9-3

Materials Required ......................................................................................................................... 9-3

Cleaning the MC9500-K ................................................................................................................. 9-4

Housing .................................................................................................................................... 9-4

Display ..................................................................................................................................... 9-4

Scanner Exit Window ............................................................................................................... 9-4

Interface Connector ................................................................................................................. 9-4

Battery Contacts ...................................................................................................................... 9-4

Cleaning Cradle Connectors .......................................................................................................... 9-5

Cleaning Frequency ....................................................................................................................... 9-5

Troubleshooting ................................................................................................................................... 9-6

MC9500-K ...................................................................................................................................... 9-6

Bluetooth Connection ..................................................................................................................... 9-8

Single Bay USB Cradle ................................................................................................................. 9-9

Single Slot Battery Charger ........................................................................................................... 9-10

Four Bay Ethernet Cradle .............................................................................................................. 9-10

Four Bay Charge Only Cradle ........................................................................................................ 9-11

Vehicle Cradle ................................................................................................................................ 9-12

Four Slot Battery Charger .............................................................................................................. 9-13

Cables ............................................................................................................................................ 9-13

Magnetic Stripe Reader ................................................................................................................. 9-14

Appendix A: Technical Specifications

MC9500-K Technical Specifications .................................................................................................... A-1

MC9500-K ...................................................................................................................................... A-1

MC9500-K Accessory Specifications ................................................................................................... A-7

Single Bay USB Cradle .................................................................................................................. A-7

Single Slot Battery Charger ........................................................................................................... A-7

Four Bay Ethernet Cradle .............................................................................................................. A-8

Four Bay Charge Only Cradle ........................................................................................................ A-9

Table of Contents xi

Four Slot Battery Charger .............................................................................................................. A-9

Magnetic Stripe Reader ................................................................................................................. A-10

Vehicle Cradle ................................................................................................................................ A-11

Vehicle Battery Charger ................................................................................................................. A-11

Appendix B: Voice Quality Manager

Introduction .......................................................................................................................................... B-1

Features ............................................................................................................................................... B-1

Enabling VQM ...................................................................................................................................... B-1

Audio Modes ........................................................................................................................................ B-2

Changing Audio Modes .................................................................................................................. B-2

Voice Packet Prioritization ................................................................................................................... B-3

Limitations ...................................................................................................................................... B-4

Acoustic Echo Cancellation ............................................................................................................ B-4

Disabling VQM ..................................................................................................................................... B-4

Appendix C: Keypads

Introduction .......................................................................................................................................... C-1

Alpha Primary Keypad ......................................................................................................................... C-2

Alpha Numeric Keypad ........................................................................................................................ C-6

Calculator Numeric Keypad ................................................................................................................. C-10

Telephony Numeric Keypad ................................................................................................................ C-14

Special Character Key ......................................................................................................................... C-18

Appendix D: Windows Mobile 6.5

Introduction .......................................................................................................................................... D-1

Finger Scrolling .................................................................................................................................... D-1

Home Screen ....................................................................................................................................... D-1

Classic Today Screen .................................................................................................................... D-3

Status Bar ...................................................................................................................................... D-5

Tile Bar ........................................................................................................................................... D-8

Start Screen ................................................................................................................................... D-8

Speaker Icon .................................................................................................................................. D-14

Battery Icons .................................................................................................................................. D-14

Connectivity Icon ............................................................................................................................ D-14

Locking the MC9500-K ........................................................................................................................ D-15

Microsoft Locking ........................................................................................................................... D-15

Password Locking .......................................................................................................................... D-16

Using the RS507 Hands-free Imager ................................................................................................... D-18

Removing the Battery .......................................................................................................................... D-18

Battery Removal ............................................................................................................................ D-18

Suspend Mode ............................................................................................................................... D-19

Assisted GPS ....................................................................................................................................... D-19

Glossary

xii MC9500-K Mobile Computer User Guide

Index

About This Guide

Introduction

This guide provides information about using the MC9500-K mobile computers and accessories.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

For configurations with OEM version 02.27.000X and Windows Mobile 6.5 operating system, refer to

Appendix D, Windows Mobile 6.5 for information about new features.

Documentation Set

The documentation set for the MC9500-K provides information for specific user needs, and includes:

•

MC9500-K Quick Start Guide - describes how to get the MC9500-K mobile computer up and running.

•

MC9500-K Mobile Computer User Guide - describes how to use the MC9500-K mobile computer.

•

MC9500-K Mobile Computer Integrator Guide - describes how to set up the MC9500-K mobile computer

and accessories.

•

Microsoft® Applications for Windows Mobile® 6 User Guide - describes how to use Microsoft developed

applications.

•

Enterprise Mobility Application Guide - describes how to use Enterprise Mobility developed sample

applications.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

xiv MC9500-K Mobile Computer User Guide

Configurations

This guide covers the following configurations:

Configuration Radios Display Memory

MC9590 WLAN: 802.11 a/b/g

WPAN: Bluetooth

v2.1 with EDR

GPS: SiRF III

MC9596 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: HSDPA GPS: SiRF III

MC9598 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: EvDO Rev.

A GPS: SiRF III

MC959B WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: CDMA or

GSM Data GPS: SiRF III

3.7” VGA Color

128 MB RAM/ 512 MB Flash or 256 MB RAM/1 GB Flash

256 MB RAM/1 GB Flash

Data Capture

Options

1D laser scanner, 2D imager, 1D laser scanner and camera or 2D imager and camera

Operating

System

Windows Mobile® 6.X Classic

Windows

Mobile Professional

Windows Mobile Professional

6.X

6.1

Keypads

See Keypads below.

Keypads

The following keypads are available:

•

Alpha Primary

•

Telephony Numeric

•

Calculator Numeric

•

Alpha Numeric.

See Appendix C, Keypads for specific keypad information.

Software Versions

This guide covers various software configurations and references are made to operating system or software versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

BTExplorer version

•

Fusion version

•

Phone version.

AKU Version

To determine the Adaptation Kit Update (AKU) version: Tap Start > Settings > System tab > About icon > Version tab.

About This Guide xv

The second line lists the operating system version and the build number. The last part of the build number

represents the AKU number. For example, Build 20963.1.5.2 indicates that the device is running AKU version

1.5.2.

OEM Version

To determine the OEM software version: Tap Start > Settings > System tab > System Info icon > System tab.

BTExplorer Software

NOTE BTExplorer application is only available when the StoneStreet One Bluetooth stack is enabled. Refer to

the MC9500-K Mobile Computer Integrator Guide for information on selecting the Bluetooth stack.

xvi MC9500-K Mobile Computer User Guide

To determine the BTExplorer software version: Tap BTExplorer icon > Show BTExplorer> File > About.

Fusion Software

To determine the Fusion software version: Tap Fusion Signal Strength icon > Wireless Status > Versions.

Phone Software

To determine the Phone software version: On MC9596-K, tap Start > Phone > Menu > Options > PhoneInfo tab. On MC9598-K tap Start > Phone > Menu

> Options > Version Information tab. On MC959B-K tap Start > Settings > Broadband Settings.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on getting the MC9500-K up and running for the first time.

About This Guide xvii

•

Chapter 2, Battery Management provides information on the types of batteries and how to charge them.

•

Chapter 3, Using the MC9500-K provides information on using the MC9500-K.

•

Chapter 4, Data Capture provides instructions for using the MC9500-K to capture data using the laser

scanner, imager and camera.

•

Chapter 5, Using the Phone provides basic instructions for using the MC9500-K phone.

•

Chapter 6, Using GPS Navigation provides information about GPS navigation with the MC9500-K.

•

Chapter 7, Using Bluetooth explains Bluetooth functionality on the MC9500-K.

•

Chapter 8, Accessories describes the available accessories and how to use them with the MC9500-K.

•

Chapter 9, Maintenance & Troubleshooting includes instructions on cleaning and storing the MC9500-K, and

provides troubleshooting solutions for potential problems during MC9500-K operation.

•

Appendix A, Technical Specifications provides the technical specifications for the MC9500-K.

•

Appendix B, Voice Quality Manager provides information on Voice Quality Manager software.

•

Appendix C, Keypads provides keypad layouts and operation.

•

Appendix D, Windows Mobile 6.5 explains the new features in Windows Mobile 6.5.3.

Notational Conventions

The following conventions are used in this document:

•

“Mobile computer” refers to the Motorola MC9500-K hand-held computer.

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Icons on a screen.

xviii MC9500-K Mobile Computer User Guide

•

Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Check box and radio button names

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Service Information

If you have a problem with your equipment, contact Motorola Enterprise Mobility support for your region. Contact information is available at: http://www.motorola.com/enterprisemobility/contactsupport.

When contacting Enterprise Mobility support, please have the following information available:

•

Serial number of the unit (found on manufacturing label)

•

Model number or product name (found on manufacturing label)

•

Software type and version number.

About This Guide xix

P/N: XXXXXXXXXXXXXX

MODEL: XXXXXX

(S)S/N XXXXXXXXXXXXXX

Manufacturing Label

Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.

If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business partner for support.

xx MC9500-K Mobile Computer User Guide

Chapter 1 Getting Started

Introduction

This chapter explains how to set up the MC9500-K for the first time.

Unpacking

Carefully remove all protective material from the MC9500-K and save the shipping container for later storage and shipping.

Verify that you received the following:

•

MC9500-K mobile computer

•

4800 mAh Lithium-ion battery

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment for damage. If any equipment is missing or damaged, contact the Motorola Enterprise

Mobility Support center immediately. See page xviii for contact information.

Prior to using the MC9500-K for the first time, remove the protective shipping film that covers the keypad and battery display.

1 - 2 MC9500-K Mobile Computer User Guide

Part of the MC9500-K

Touch Screen with Protective Overlay

Function Keys

Volume

Up/Down Button

Scan

Button

Interface Connector

Interface Pocket

Battery Release

Latch

Camera (Optional)

Camera Flash (Optional)

Speaker

Microphone

Modular Keypad (Alpha Primary Keypad Shown)

Power Button

Battery

Handstrap

Battery Release Latch

Interface Plate

Exit Window

Figure 1-1

Stylus

Headset Connector

Scan Button

Programmable Button

IrDA Window

MC9500-K

Getting Started

To start using the MC9500-K for the first time:

•

Install a microSD card (optional)

•

Install the SIM card (MC9596 only)

•

Install the battery.

•

Charge the MC9500-K.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.

CAUTION Follow proper ESD precautions to avoid damaging the microSD card. Proper ESD precautions include,

but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

Getting Started 1 - 3

NOTE The MC9500-K was manufactured with two types of microSD card holders.

In Version 1, the microSD card is placed in the holder door and the door closed and locked into place. In Version 2, the microSD card is placed face down on the holder contacts and the door closed and locked into place.

Version 1

To install the microSD card:

1. Remove the SD card cover using flathead screwdriver.

SD Card Cover

Flathead Screwdriver

Figure 1-2

2. Slide the microSD card holder door to the left to open.

3. Lift microSD card holder door.

SD Card Cover Removal

1 - 4 MC9500-K Mobile Computer User Guide

microSD Card Holder Door

Figure 1-3

4. Insert the microSD card into card holder door ensuring that the card slides into the holding tabs on each side of

Lift microSD Card Holder Door

the door.

microSD card

Holding tab

Figure 1-4

5. Close the card holder door and slide to the right to lock into place.

6. Align the SD card cover over the access hole and press down until it snaps into place.

Insert microSD Card in Holder

Version 2

To install the microSD card:

1. Remove the SD card cover using the end of the stylus.

SD Card Cover

Stylus

Figure 1-5

2. Slide the microSD card holder door to the left to unlock.

3. Lift the microSD card holder door.

SD Card Cover Removal

microSD Card Holder Door

Getting Started 1 - 5

Figure 1-6

4. Place the microSD card onto the contacts.

Lift microSD Card Holder Door

microSD card

Figure 1-7

5. Close the card holder door and slide to the right to lock into place.

6. Align the SD card cover over the access hole and press down until it snaps into place.

Insert microSD Card in Holder

Installing the SIM Card

NOTE MC9596 and MC959B configuration only.

GSM phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain the card from the your service provider. The card fits into the MC9596 and can contain the following information:

•

Mobile phone service provider account details.

•

Information regarding service access and preferences.

•

Contact information, which can be moved to Contacts on the MC9596.

•

Any additional services to which you have subscribed.

NOTE For more information about SIM cards, refer to the service provider's documentation.

To install the SIM card:

1. Remove SIM card cover using the end of the stylus.

1 - 6 MC9500-K Mobile Computer User Guide

Figure 1-8

2. Slide the SIM card holder door to the left to unlock.

3. Lift the SIM card holder door.

Figure 1-9

4. Insert the SIM card, as shown in Figure 1-10 into the holder door with the contacts facing down and the card

SIM Card Cover Removal

Lifting the SIM Cover

notch facing up.

Card Notch

Figure 1-10

5. Close SIM card holder door and slide to the right to lock into place.

6. Align the SIM card cover over the access hole and press down until it snaps into place.

Inserting the SIM Card

7. Install the battery.

8. After completing initial MC9596 setup or after replacing a SIM card:

a. Press the red Power button. b. On the Today screen, tap Wireless Manager. c. Ensure Phone is on. d. Press the red Power button to suspend the MC9596. e. Perform a warm boot. See Resetting the MC9500-K on page 3-3. f. Make a call to verify cellular connection.

NOTE For detailed information about WWAN activation and settings, refer to the MC9500-K Series Mobile Computer

Integrator Guide.

Installing the Battery

To install the battery:

1. Insert the battery, top first, into the battery compartment.

Getting Started 1 - 7

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Battery Release Latch

Battery

Figure 1-11

3. The MC9500-K powers up automatically after inserting the battery, if the battery has been charged previously.

Inserting the Battery

Battery Release Latch

Charging the Battery

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 9-2.

Before using the MC9500-K for the first time, charge the battery using either a charging cable or a cradle:

NOTE For cable and cradle setup and charging procedures refer to the MC9500-K Series Mobile

Computer Integrator Guide.

•

USB Charging Cable

•

Charge Only Cable

•

Single Bay USB Cradle

1 - 8 MC9500-K Mobile Computer User Guide

•

Four Bay Charge Only Cradle

•

Four Bay Ethernet Cradle.

Align and hook the MC9500-K interface pocket onto the cradle’s or cable’s cleat. The battery automatically begins

charging. See Table 1-1 for charging indications. The 4800 mAh battery fully charges in less than six hours.

Battery Status LED

Table 1-1

Off Indicates that the:

Slow Blinking Amber (1 blink every 2 seconds)

Slow Blinking Red (1 blink every 2 seconds)

Solid Green Indicates that a healthy battery is fully charged.

Solid Red Indicates that an unhealthy battery is fully charged.

Fast Blinking Amber (2 blinks/second)

Single Blink Amber (when Power button pressed)

LED Charge Indicators

Battery Status LED Indication

•

battery is not charging

•

MC9500-K is not connected correctly to the cradle or not connected to a power source.

•

cradle is not powered.

Indicates that a healthy battery is charging.

Indicates that an unhealthy battery is charging.

Indicates a charging error, e.g.:

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Battery depleted.

The MC9500-K is equipped with a memory backup battery which automatically charges from the fully-charged main battery. When using the MC9500-K for the first time, the backup battery requires approximately 36 hours to fully charge. This is also true any time the backup battery is discharged, which occurs when the main battery is removed for several hours. The backup battery retains RAM data in memory for at least 15 minutes (at room temperature) when the MC9500-K's main battery is removed. When the MC9500-K reaches a very low battery state, the combination of main battery and backup battery retains RAM data in memory for at least 48 hours.

Getting Started 1 - 9

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Note that charging is intelligently controlled by the MC9500-K.

To accomplish this, for small periods of time, the MC9500-K alternately enables and disables battery charging to keep the battery at acceptable temperatures. The MC9500-K indicates when charging is disabled due to abnormal

temperatures via its LED. See Table 1-1.

Powering On the MC9500-K

After the MC9500-K is connected to power the splash screen displays for about a minute as the MC9500-K initializes its flash file system, then the calibration window appears.

Calibrating the Screen

NOTE The Calibration screen can be accessed by pressing CTRL key - BKSP key or tapping Start > Settings >

Screen > Align Screen button.

To calibrate the screen so the cursor on the touch screen aligns with the tip of the stylus:

1. Remove the stylus from its holder on the side of the MC9500-K.

2. Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.

3. Repeat as the target moves around the screen, then tap the screen to continue.

Replacing the Battery

To replace the battery:

CAUTION Suspend the MC9500-K prior to removing the battery. Failure to properly remove the battery may cause

the MC9500-K to cold boot and potential loss of data.

NOTE On devices with OEM version 01.19.11 and higher, a dialog box appears when pressing the Power button.

See Removing the Battery on page D-18 for more information.

1. If the MC9500-K is in suspend mode, press the red Power button to wake the device.

2. Press the red Power button to suspend the MC9500-K.

3. Wait for red Decode LED to turn on and then turn off.

4. Unhook the handstrap.

5. Press the two battery release latches to release the battery. The battery ejects slightly.

1 - 10 MC9500-K Mobile Computer User Guide

Battery Latch

Figure 1-12

6. Lift the battery from the MC9500-K.

7. Insert the replacement battery, top first, into the battery compartment in the back of the MC9500-K.

8. Press the battery down until the battery release latches snap into place.

Removing the Battery

The MC9500-K powers up after inserting the battery.

Removing the microSD Card

To remove an microSD card:

CAUTION Suspend the MC9500-K prior to removing the battery. Failure to properly remove the battery may cause

the MC9500-K to cold boot and potential loss of data.

NOTE On devices with OEM version 01.19.11 and higher, a dialog box appears when pressing the Power button. See

Removing the Battery on page D-18 for more information.

1. If the MC9500-K is in suspend mode, press the red Power button to wake the device.

2. Press the red Power button to suspend the MC9500-K.

3. Wait for red Decode LED to turn on and then turn off.

4. Unhook the handstrap.

5. Remove the battery.

6. Remove the SD card cover.

7. Slide the SD card holder door to the left to unlock.

8. Lift the microSD card holder door.

9. Remove microSD card from holder.

10. Close the microSD card holder door.

11. Slide the microSD card holder door to the right to lock into place.

12. Align the SD card cover over the access hole and press down until it snaps into place.

13. Replace the battery.

Removing the SIM Card

To remove an SIM card:

CAUTION Suspend the MC9500-K prior to removing the battery. Failure to properly remove the battery may cause

the MC9500-K to cold boot and potential loss of data.

NOTE On devices with OEM version 01.19.11 and higher, a dialog box appears when pressing the Power button.

See Removing the Battery on page D-18 for more information.

1. If the MC9500-K is in suspend mode, press the red Power button to wake the device.

2. Press the red Power button to suspend the MC9500-K.

3. Wait for red Decode LED to turn on and then turn off.

4. Unhook the handstrap.

5. Remove the battery.

6. Remove the SIM card cover using the end of the stylus.

Getting Started 1 - 11

7. Slide the SIM card holder door to the left to unlock.

8. Lift the SIM card holder door.

9. Remove SIM card from holder.

10. Close the SIM card holder door.

11. Slide the SIM card holder door to the right to lock into place.

12. Align the SIM card cover over the access hole and press down until it snaps into place.

13. Replace the battery.

1 - 12 MC9500-K Mobile Computer User Guide

Chapter 2 Battery Management

Introduction

This chapter provides information on battery functionality, battery status indications, charging the MC9500-K, charging spare batteries and power saving techniques.

Battery Functionality

The 4800 mAh battery provides power to the MC9500-K and contains charging and status indications on the front of the battery. The indicators function differently depending upon the battery mode and allow the user to determine the health of the battery.

Charging Status LED

Charge Level Indicator

Status Button

Figure 2-1

Charging Status LED indicates the charging status and health of the battery. The Charge Level Indicator indicates an unhealthy battery and the charge level of the battery.

Battery

2 - 2 MC9500-K Mobile Computer User Guide

Battery Health

A battery becomes unhealthy when the Battery Usage Indication reach a predefined threshold (end of usable life).

NOTE The point at which a battery becomes unhealthy may vary depending upon the environment and charging

conditions

The Battery Usage Threshold value can be changed. See the MC9500-K Mobile Computer Integrator Guide for

more information. When the battery becomes unhealthy, a dialog box displays on the MC9500-K. When this appears, tap Dismiss.

Replace the battery as soon as possible. The battery Charge Level indicator display an “X” when the battery

becomes unhealthy (see Figure 2-3). When charging an unhealthy battery in the MC9500-K, the Battery Status

LED blinks red.

Figure 2-2

Figure 2-3

Battery Warning Dialog Box

Unhealthy Battery Indication

Battery Status

The MC9500-K battery provides status information on the front of the battery that allows the user to make determination on what battery to use. The battery status indications vary depending upon the mode of the battery:

•

Installed in an MC9500-K

•

In a charger

•

stand-alone.

Installed in an MC9500-K

NOTE The Charge Level indicator does not display the charge level while the MC9500-K is charging.

When the 4800 mAh battery is installed in the MC9500-K, the user can view the charge level (with Status button

press) and health of the battery (see Figure 2-4). The Battery Status LED is disabled when the battery is installed in the MC9500-K. If the battery is unhealthy, the Charge Level indicator displays an “X” (see Figure 2-3).

Battery Management 2 - 3

Battery Status LED

Charge Level Indicator

Status Button

Figure 2-4

Press the Status button to display the current battery charge level. It will display for five seconds and then turn off.

Table 2-1 list the Charge Level indications when the Status button is pressed.

Battery in MC9500-K

2 - 4 MC9500-K Mobile Computer User Guide

Table 2-1

Charge Level Indicator

Charge Level

Indicator

Description

Indicates that the remaining charge is approximately between 0% and 20%.

Indicates that the remaining charge is approximately between 21% and 40%.

Indicates that the remaining charge is approximately between 41% and 60%.

Indicates that the remaining charge is approximately between 61% and 80%.

Indicates that the remaining charge is approximately between 81% and 100%.

NOTE The battery front panel is not visible when the MC9500-K is charging in a cradle. The battery front

Table 2-2

Battery in MC9500-K

Action State

None Not

Charging

Button Press

Not Charging

panel is visible when charging with a charging cable. The Charge Level indicator displays a

“charging in mobile computer” indication (see Table 2-2).

Healthy Battery Unhealthy Battery

Battery Status

LED

Charge Level

Indicator

Battery Status

LED

Charge Level

Indicator

Off Off

Off

See

Table 2-1

on page 2-4

detailed information.

for

Off

See

Table 2-1

on page 2-4

detailed information.

for

Battery Management 2 - 5

Table 2-2

Action State

None Charging

Button Press

The health of the battery can also be viewed on the MC9500-K Power applet. Tap Start > Settings > Power icon > BatteryMgmt tab.

Battery in MC9500-K (Continued)

Healthy Battery Unhealthy Battery

Battery Status

LED

Off Off in cradle or cable

Charging in cradle or cable

Off Off

Charge Level

Indicator

Battery Status

LED

Charge Level

Indicator

Figure 2-5

Table 2-3

State of Health Indicates the current state of the battery (Healthy or Unhealthy).

Battery Usage Indicator Indicates the usage of the battery.

Battery Usage Threshold Indicates the usage indicator threshold.

Battery Serial # Displays the serial number of the battery.

For information on changing the Battery Usage Threshold, refer to the MC9500-K Mobile Computer Integrator

Guide.

Power - BatteryMgmt Window

BatteryMgmt Window

Item Description

In a Charger

When the battery is in a Single Slot Battery Charger, Four Slot Battery Charger or Vehicle Battery Charger, the battery charging status and health is indicated on the front of the battery. If the charger is not powered, the battery

acts as if it is in stand-alone mode. See Stand-alone on page 2-8 for more information.

2 - 6 MC9500-K Mobile Computer User Guide

Battery Status LED

Charge Level Indicator

Figure 2-6

Battery in Single Slot Battery Charger

The Battery Status LED displays the current state of charging as described in Table 2-4. The Charge Level indicator displays the charge level of a healthy battery as described in Table 2-1.

With an unhealthy battery, an “X” appears on the display. To view the charge level, press the Status button. The display indicates the level of charge. After five seconds the display reverts to the “X” indication.

Battery Management 2 - 7

Table 2-4

None (charger not powered)

Charging Slow Blinking

Battery Status in Charger

Battery Status

State

LED

Off Off

Amber (1 blink every 2 seconds)

Healthy Battery Unhealthy Battery

Charge Level

Indicator

Battery Status

LED

Slow Blinking Red (1 blink every 2 seconds)

Charge Level

Indicator

Fully Charged Solid Green Solid Red

Charging Error

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Fast Blinking Amber (2 blinks/second)

2 - 8 MC9500-K Mobile Computer User Guide

Stand-alone

When the battery is not installed in an MC9500-K or a charger, the charge status and health of the battery displays on the battery front panel. If the battery is unhealthy, an “X” appears in the Charge Level indicator. Press the Status button to view the health and charge level of the battery. The Battery Status LED lights and the Charge Level indicator display the charge level. After five seconds the LED turns off and the Charge Level indicator reverts to the

previous display. See Table 2-5 for Battery Status LED and Charge Level indicator descriptions.

Table 2-5

No Action Off Off

Button Press Solid Green

Battery Status - Stand-alone

Battery Status

Action

LED

Healthy Battery Unhealthy Battery

Charge Level Indicator

Battery Status

LED

Solid Red

Charge Level Indicator

See

Table 2-1 on page 2-4

for detail information.

See

Table 2-1 on page 2-4

for detail information.

Charging the MC9500-K

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 9-2.

To charge the battery, use either a cradle or charging cable. For cable and cradle setup and charging procedures

refer to the MC9500-K Mobile Computer Integrator Guide.

To charge the battery:

1. Connect the charging accessory to the appropriate power source. See MC9500-K Series Mobile Computer

Integrator Guide for setup information.

2. Align and hook the MC9500-K interface pocket onto the cradle’s or cable’s cleat. The MC9500-K begins

charging. The Charging/Battery Status LED blinks while charging, then turns solid when fully charged (LED

color depends upon health of the battery). See Table 2-6 for charging indications. The 4800 mAh battery fully

charges in less than six hours.

Battery Management 2 - 9

Table 2-6

None

Charging Slow Blinking Amber

Charging/Battery Status LED Indications

State

Off Off

•

battery is not charging

•

MC9500-K is not connected correctly to the cradle/cable or not connected to a power source.

•

cradle/cable is not powered.

(1 blink every 2 seconds)

Healthy Battery Unhealthy Battery

MC9500-K LED Status MC9500-K LED Status

Slow Blinking Red (1 blink every 2 seconds)

2 - 10 MC9500-K Mobile Computer User Guide

Table 2-6

Fully Charged Solid Green Solid Red

Charging Error

Charging/Battery Status LED Indications (Continued)

Healthy Battery Unhealthy Battery

State

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Fast Blinking Amber (2 blinks/second)

MC9500-K LED Status MC9500-K LED Status

Fast Blinking Amber (2 blinks/second)

Charging a Spare Battery

Charge a spare battery using one of the following accessories:

•

Single Slot Battery Charger

•

Four Slot Battery Charger

•

Vehicle Battery Charger.

To charge a spare battery:

1. Ensure the charger is connected to an appropriate power source.

2. Insert the spare battery into the charger. The spare battery begins charging.

Battery Management 2 - 11

Battery Status LED

Charge Level Indicator

Figure 2-7

The battery charging and health status is indicated on the front of the battery. Table 2-7 lists the charging

indications.

Spare Battery in Single Slot Battery Charger

2 - 12 MC9500-K Mobile Computer User Guide

Table 2-7

None (charger not powered)

Charging Slow Blinking

Fully Charged Solid Green Solid Red

Battery Charging Status Indications

Healthy Battery Unhealthy Battery

Battery Status

State

Off Off

Amber (1 blink every 2 seconds)

LED

Charge Level

Indicator

Battery Status LED

Slow Blinking Red (1 blink every 2 seconds)

Charge Level

Indicator

Charging Error

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Fast Blinking Amber (2 blinks/second)

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Note that charging is intelligently controlled by the MC9500-K.

Power Saving Techniques

Observe the following battery saving tips:

•

Leave the MC9500-K connected to AC power at all times when not in use.

•

Set the MC9500-K to turn off after a short period of non-use.

•

Set the backlight to turn off after a short period of non-use.

•

Turn off all wireless activities when not in use.

Changing the Power Settings

To set the MC9500-K to turn off after a short period of non-use:

1. Tap Start > Settings > System tab > Power icon > Advanced tab.

2. Select the On battery power: Turn off device if not used for check box and select a value from the

drop-down list.

3. Select ok.

Battery Management 2 - 13

Changing the Backlight Settings

To change the backlight settings in order to conserve more battery power:

1. Tap Start > Settings > System tab > Backlight icon > Battery Power tab.

2. Select the Disable backlight if device is not used for check box and select a value from the drop-down list.

3. Select the Brightness tab.

4. Tap the Disable backlight check box to turn off the display backlight, or use the slider to set a low value for the

backlight.

5. Select ok.

Changing the Keypad Backlight Settings

To change the keypad backlight settings in order to conserve more battery power:

1. Tap Start > Settings > System tab > Keylight icon > Battery Power tab.

2. Select the On battery power: Disable keylight if device if not used for check box and select a value from

the drop-down list.

3. Select the Advanced tab.

4. Tap the Disable keylight check box to turn off the keypad backlight.

5. Select ok.

Turning Off the Radios

Windows Mobile 6 devices include Wireless Manager, which provides a simple method of enabling, disabling, and configuring all the device’s wireless capabilities in one place.

2 - 14 MC9500-K Mobile Computer User Guide

To open Wireless Manager, tap the Connectivity icon or tap Wireless Manager on the Today screen.

Connectivity icon

Figure 2-8

Opening Wireless Manager

Select Wireless Manager.

Figure 2-9

Wireless Manager Window

NOTE Wireless connection options vary depending upon configurations.

To enable or disable a wireless connection, tap the specific button. To enable or disable all wireless connections, tap and hold the All button. To configure settings for a connection, tap Menu.

Battery Management 2 - 15

Figure 2-10

Wireless Manager Menu

2 - 16 MC9500-K Mobile Computer User Guide

Chapter 3 Using the MC9500-K

Introduction

This chapter explains the indicators, buttons, status icons, and controls on the MC9500-K, and provides basic instructions for using the device.

LED Indicators

The MC9500-K has three LED indicators. The Decode LED indicates scanning status. The Battery Status LED

indicates battery charging and health status.The WAN Radio Status LED indicates WAN radio status. Table 3-1

describes the LED indications.

WAN Radio

Status LED

Figure 3-1

Table 3-1

Decode LED

Solid Green Successful decode/capture.

Solid Red Scanning/imaging in process.

Blinks Red After the Power button is pressed, turns on and then off to

LED Indicators

LED Indications

Battery Status

LED

LED State Indication

Decode LED

indicate that the battery can be removed.

3 - 2 MC9500-K Mobile Computer User Guide

Table 3-1

Off Not enabled.

Battery Status LED

Off Indicates that the:

Slow Blinking Amber (1 blink every 2 seconds)

Slow Blinking Red (1 blink every 2 seconds)

Solid Green Indicates that a healthy battery is fully charged.

Solid Red Indicates that an unhealthy battery is fully charged.

Fast Blinking Amber (2 blinks/second)

LED Indications (Continued)

LED State Indication

•

battery is not charging

•

MC9500-K is not connected correctly to the cradle or not connected to a power source.

•

cradle is not powered.

Indicates that a healthy battery is charging.

Indicates that an unhealthy battery is charging.

Indicates a charging error, e.g.:

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Single Blink Amber (when Power button pressed) Battery depleted.

Blinking Amber (when Power button pressed) Battery over-temperature condition.

WAN Radio Status LED (MC9596 or MC9598 only)

Slow Blinking Green WAN activity.

Off No WAN activity.

NOTE For information about scanning/decoding, see Chapter 4, Data Capture. For information about WAN radio

status and settings, see Chapter 5, Using the Phone, or refer to the MC9500-K Mobile Computer Integrator Guide.

Resetting the MC9500-K

There are two reset functions, warm boot and cold boot. A warm boot restarts the MC9500-K by closing all running programs. A cold boot also restarts the MC9500-K, and also initializes some drivers. Data saved in flash memory or a memory card is not lost.

If the MC9500-K is not functioning properly, perform a warm boot first. If the MC9500-K still does not respond, perform a cold boot.

Performing a Warm Boot

Hold down the red Power button for approximately five seconds. As soon as the MC9500-K starts to boot release the Power button.

Performing a Cold Boot

To perform a cold boot, simultaneously press the red Power button and the 1 and 9 keys.

Using the MC9500-K 3 - 3

Waking the MC9500-K

The wake-up conditions define what actions wake up the mobile computer after it has gone into suspend mode. The mobile computer can go into suspend mode by either pressing the Power button or automatically by Control

Panel time-out settings. These settings are configurable and the factory default settings are shown in Table 3-2 are subject to change/update.Tap Start > Setting > System > Power icon > Wakeup tab to configure these settings.

Table 3-2

AC power is applied. No Yes

Mobile computer is inserted into a cradle. No Yes

Mobile computer is removed from a cradle. No Yes

Mobile computer is connected to a USB device. Yes Yes

A key is pressed. No Yes

The scan triggered is pressed. No Yes

The screen is touched. No No

Bluetooth communication Yes Yes

On motion No No

Wake-up Default Settings

Condition for Wake-up Power Button Automatic Time-out

Incoming phone call (MC9596 and MC9598 only) Yes Yes

3 - 4 MC9500-K Mobile Computer User Guide

Figure 3-2

Power Settings Wakeup Tab

Locking the MC9500-K

NOTE On devices with Windows Mobile 6.5.3, the locking feature is different. See Locking the MC9500-K on page

D-15 for more information.

You can lock the MC9500-K by disabling key presses and screen tap or by requiring a password.

Keypad Locking

Locking the MC9500-K turns off keyboard and touch screen functionality. This is helpful when the MC9500-K is turned on and you want to prevent accidental key presses.

To lock the device, tap the Device unlocked icon. The icon changes to locked.

Device Unlocked Icon Device Locked Icon

Figure 3-3

To unlock the device and free it for use, tap Unlock.

Device Locked/Unlocked Icons

Using the MC9500-K 3 - 5

Figure 3-4

Unlock Device Window

Tap Unlock on the Unlock window.

NOTE You can make emergency calls even when the MC9596-K or MC9598-K is locked. See Making an Emergency

Call on page 5-10 for more information.

Password Locking

Use the Password window to set a password to disable unauthorized access to the MC9500-K.

NOTE If the device is configured to connect to a network, use a strong (difficult to figure out) password

to help protect network security. Password cracking tools continue to improve and the computers used to crack passwords are more powerful than ever.

1. Tap Start > Settings > Personal tab > Lock icon > Password tab.

Figure 3-5

2. Select Prompt if device unused for check box to enable password protection.

3. From the drop-down list, select a time value for the protection to take affect after non-use.

4. From the Password type: drop-down list, select either Simple PIN or Strong alphanumeric.

5. For a simple password, enter a four-digit password in the Password field.

Password Window - Password Tab

For a stronger password:

3 - 6 MC9500-K Mobile Computer User Guide

a. Enter a seven character password in the Password: field. A strong password must contain at least seven

characters and contain at least three of the following: uppercase and lowercase letters, numerals, and punctuation.

b. Re-enter the password in the Confirm: field.

6. Tap ok.

7. To set a hint to remember the password, tap the Hint tab.

Figure 3-6

8. In the text box, enter a hint for a password reminder.

9. Tap ok.

Password Window - Hint Tab

When the MC9500-K is not used for a period of time and the user tries to access the device, the Password window appears.

Figure 3-7

Enter Password Windows

Enter the password to un-lock the device. Tap Unlock.

Keypads

The MC9500-K offers four types modular keypad configurations. See Appendix C, Keypads for keypad

functionality.

Function Buttons

The MC9500-K’s buttons perform certain functions.

•

Power: Press the red Power button to place the MC9500-K into suspend mode or wake from suspend mode. Also use the Power button to reset the MC9500-K by performing a warm or cold boot. See Resetting the

MC9500-K on page 3-3.

•

Scan/Action: Press to scan bar codes or capture images. See Chapter 4, Data Capture.

Or, press to open an application or perform a function. See the Microsoft® Applications for Mobile 6 User Guide to set an application to open.

•

Volume Up/Down: Press to increase or decrease the MC9500-K’s volume.

Using the MC9500-K 3 - 7

Stylus

•

Action: Press to open an application or perform a function. See the Microsoft® Applications for Windows

Mobile 6 User Guide to set an application to open.

•

Green Key: Press to open the Phone Dialer window or answer an incoming call or place a call on hold.

•

Red Key: Press to end a call.

•

Function Keys: Programmable functions for performing specific applications.

• F1 - Left soft key

• F2 - Right soft key

• F3 - Talk (MC9596/8 only)

• F4 - End Call (MC9596/8 only)

• F5 - Refreshes the screen in Internet Explorer and File Explorer.

• F6 - Volume Up.

Use the MC9500-K stylus to select items and enter information. The stylus functions as a mouse.

•

Tap: Touch the screen once with the stylus to press option buttons and open menu items.

•

Tap and Hold: Tap and hold the stylus on an item to see a list of actions available for that item. On the pop-up menu that appears, tap the action to perform.

•

Drag: Hold the stylus on the screen and drag across the screen to select text and images. Drag in a list to select multiple items.

CAUTION To prevent damage to the screen, do not use any device other than the Motorola-provided stylus.

3 - 8 MC9500-K Mobile Computer User Guide

Entering Data

When entering data on the keypad, use either the single-hand method or the two-hand method as shown in Figure

3-8.

Figure 3-8

Single-hand Method Two-hand Method

Entering Data on the Keypad

Interactive Sensor Technology

This section describes the functionality of the Interactive Sensor Technology (IST) feature on the MC9500-K.

The IST supports the following features.

•

Power Management – manage power by configuring IST to control switching on/off the backlight, control suspend mode of the MC9500-K by monitoring motion and orientation.

•

Display Orientation – switch the screen orientation to either landscape or portrait depending on the MC9500-K orientation.

•

Free Fall Detection – monitors free fall duration and records the time and type of the drop event.

Power Management

The MC9500-K orientation and motion sensitive data can be used as an indicator of MC9500-K usage and can be used to manage the battery power of the mobile computer. For example, IST can be configured to control the backlight on and off functionality or go into suspend according to a user gesture by placing screen facing down. It can also be used to keep the MC9500-K active while it is in movement to prevent it from quickly going into suspend mode while in use.

Using the MC9500-K 3 - 9

Display Orientation

The screen can be rotated between portrait and landscape modes automatically, depending on the physical orientation of the MC9500-K. For example, if the MC9500-K is rotated 90° counterclockwise, IST rotates the display counterclockwise 90° so that the screen display appears correct.

This functionality is achieved by monitoring screen angle and rotating the display to counter any changes. IST only rotates the screen in multiples of 90°.

Figure 3-9

Display Orientation

3 - 10 MC9500-K Mobile Computer User Guide

Free Fall Detection

IST continuously monitors gravitational force on the MC9500-K according to its current position. When the MC9500-K free falls, IST detects the absence of gravitational force and records the event data if it detects a free fall more than 450 ms, which may indicates nearly a one meter drop. This data can be used as an indicator of potential abuse or misuse.

IST features a log for recording the free fall events. This log records the date, time and the time period of the free fall.

Figure 3-10

Free Fall Detection

Today Screen

NOTE On devices with Windows Mobile 6.5.3, the Today screen has changed. See Home Screen on page D-1 for

The Today screen displays important information, such as upcoming appointments and status indicators. Tap a section on the screen to open the associated program. Alternatively, tap Start > Today to display the Today screen.

Using the MC9500-K 3 - 11

more information.

Connectivity

Notification

Open the Start Menu

Change the date and time

Turn on or off radios

Command Bar

Figure 3-11

Today Screen

Soft Keys

WAN Signal Strength

Adjust volume

Battery Status Change the date and time, set up the alarm, and more

Wireless Applications

IST Configuration

To customize the Today screen, tap Start > Settings > Today icon. Use the Appearance tab to customize the background and the Items tab to change the list and order of items that appear on the screen.

3 - 12 MC9500-K Mobile Computer User Guide

Status Icons

NOTE On devices with Windows Mobile 6.5.3,the functionality of the Status bar has changed. See Status Bar on

page D-5 for more information.

The Navigation bar at the top of the screen can contain the status icons listed in Table 3-3.

Table 3-3

Icon Function Description

Status Icons

Notification Backup Battery Low.

Notification that one or more instant messages were received.

Notification that one or more e-mail/text messages were received.

Notification that one or more voice messages were received.

There are more notification icons than can be displayed. Tap to display remaining icons.

Indicates a reminder of an upcoming calendar event.

Connectivity Connection is active.

Connection is not active.

Synchronization is occurring.

Wi-Fi available.

Wi-Fi in use.

HSDPA available. (MC9596 only)

HSDPA connecting. (MC9596 only)

3G available. (MC9596 only)

3G connecting. (MC9596 only)

GPRS available. (MC9596 only)

GPRS connecting. (MC9596 only)

EGPRS available. (MC9596 only)

EGPRS connecting. (MC9596 only)

EVDO connecting. (MC9598 only)

1xRTT available. (MC9598 only)

EVDO Rev. 0 available. (MC9598 only)

EVDO Rev. A available. (MC9598 only)

Dormant State - no data transmission during a 1x or EVDO connection. (MC9598 only)

Using the MC9500-K 3 - 13

Table 3-3

Icon Function Description

Status Icons (Continued)

WAN Call missed.

Dialing while no SIM card is installed.

Voice call in progress.

Calls are forwarded.

Call on hold.

Speakerphone is on.

Antenna/signal icon: wireless on/good signal.

Antenna/signal icon: wireless off.

Antenna/signal icon: no service or searching.

HSDPA in use. (MC9596 only)

3G in use. (MC9596 only)

GPRS in use. (MC9596 only)

EGPRS in use. (MC9596 only)

EVDO in use. (MC9598 only)

Roaming.

SIM Card not installed. (MC9596 only)

Speaker All sounds are on.

All sounds are off.

Vibrate is on.

Battery Main battery is charging.

Battery power completely depleted.

Main battery is low.

Main battery level.

Time and Next Appointment

Displays current time in analog or digital format.

3 - 14 MC9500-K Mobile Computer User Guide

The Command Bar at the bottom of the screen can contain the application icons listed in Table 3-4.

Table 3-4

Icon Description

Command Bar Icons

Wireless connection status

Out-of-network range (not associated)

No wireless LAN network card detected

Bluetooth Enabled Indicates the Bluetooth radio is on.

Bluetooth Disabled Indicates the Bluetooth radio is off.

Bluetooth Connection Indicates the Bluetooth radio is connected to another Bluetooth device.

ActiveSync Indicates an active serial connection between the MC9500-K and the host

IST icon Opens the IST settings menu.

Indicates WLAN signal strength.

Indicates no wireless LAN network connection. Notify the network administrator.

Indicates Wireless LAN disabled or radio disabled. Notify the network administrator.

(Displays only if the StoneStreet One Bluetooth stack is enabled)

computer.

Programs

Table 3-5 lists the default programs on the Start menu.

Table 3-5

NOTE On devices with Windows Mobile 6.5.3, the functionality of the Start Menu has changed. See Home Screen on

page D-1 for more information.

Programs in the Start Menu

Icon Name Description

Office Mobile

Calendar Keep track of appointments and create meeting requests. Refer to the

Use the complete suite of Microsoft® Office applications for your mobile device.

Excel Mobile - Create new workbooks or view and edit Microsoft® Excel® workbooks. OneNote Mobile - Create new notes or view existing notes.

PowerPoint Mobile - View Microsoft® PowerPoint® slides and presentations.

Word Mobile - Create, view, and edit Microsoft® Word documents.

Refer to the Microsoft Applications for Windows Mobile 6 User Guide

for more information.

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Using the MC9500-K 3 - 15

Table 3-5

Table 3-6 lists programs that are listed in the Programs window.

Table 3-6

Programs in the Start Menu (Continued)

Icon Name Description

Contacts Keep track of friends and colleagues. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Internet Explorer Mobile Browse Web and WAP sites as well as download new programs and

files from the Internet. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Messaging Send and receive e-mail and text messages. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Phone Make and receive calls, switch between calls, and set up conference

calling. See Chapter 5, Using the Phone for more information. MC9596

and MC9598 only.

Help See Help topics for the current screen or program.

Programs in Program Window

Icon Name Description

ActiveSync Synchronize information between the MC9500-K and a host computer

or the Exchange Server. Refer to the MC9500-K Series Mobile Computer Integrator Guide for more information.

AirBEAM Client Allows specially designed software packages to be transferred between

a host server and the MC9500-K. Refer to the MC9500-K Series Mobile Computer Integrator Guide for more information.

BT Information Displays information about the Bluetooth radio. See Chapter 7, Using

Bluetooth.

BTExplorer Manages StoneStreet One Bluetooth connections. Refer to the

MC9500-K Series Mobile Computer Integrator Guide for more

information. Appears only if the StoneStreet One Bluetooth stack is enabled.

Calculator Perform basic arithmetic and calculations, such as addition,

subtraction, multiplication, and division. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

File Explorer Organize and manage files on your device. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Getting Started Provides quick links for setting the devices clock, setting up e-mail,

setting a device password, setting a background image and transferring

music. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

3 - 16 MC9500-K Mobile Computer User Guide

Table 3-6

Programs in Program Window (Continued)

Icon Name Description

Internet Sharing Connect a notebook computer to the Internet using the MC9500-K's

data connection.

Messenger Use this mobile version of Windows Live Messenger. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

DEMO Provides a web link to Motorola’s featured demos for the MC9500-K.

Modem Link

MSP Agent Interacts with MSP agents to collect monitoring and asset information

Notes Create handwritten or typed notes, drawings, and voice recordings.

Enables the MC9500-K to be used as a modem.

to enable the configuration, provisioning, monitoring and

troubleshooting of the MC9500-K. Refer to the Mobility Services

Platform User Guide for more information.

Refer to the Microsoft Applications for Windows Mobile 6 User Guide

for more information.

Pictures & Videos View and manage pictures, animated GIFs, and video files. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Rapid Deployment Client

Remote Desktop Mobile

Search Search contacts, data, and other information on your MC9500-K. Refer

SIM Toolkit Manage the contacts that are stored on your SIM card. Copy SIM

SMS Staging SMS Staging - Receives and processes SMS messages from an MSP

Task Manager Enables viewing of memory and CPU allocations and stops running

Facilitates software downloads from a Mobility Services Platform Console FTP server to the MC9500-K.

Integrator Guide for more information.

Log onto Windows NT server type computers and use all of the programs that are available on that computer from the MC9500-K.

to the Microsoft Applications for Windows Mobile 6 User Guide for more

information.

contents to Contacts on the MC9500-K. See Chapter 5, Using the

Phone for more information. MC9596 and MC9598 only.

Server and allows the user to stage an MC9500-K based on them. Requires the purchase of an MSP client license per device.

processes. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Refer to the MC9500-K Mobile Computer

Using the MC9500-K 3 - 17

Table 3-6

Settings

Table 3-7 lists control applications pre installed on the MC9500-K. Tap Start > Settings to open the Settings

window.

Table 3-7

Personal Tab

Programs in Program Window (Continued)

Icon Name Description

Tasks Keep track of your tasks. Refer to the Microsoft Applications for

Windows Mobile 6 User Guide for more information.

Windows Live Use this mobile version of Windows Live™ to find information on the

web. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Windows Media Play back audio and video files. Refer to the Microsoft Applications for

Windows Mobile 6 User Guide for more information.

Settings in the Setting Window

Icon Name Description

Buttons Assign a program to a button. Refer to the Microsoft Applications for

Windows Mobile 6 User Guide for more information.

Input Set options for each of the input methods. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Lock Set a password for the MC9500-K.

Menus Set what programs appear in the Start menu. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Owner Information Enter personal information on the MC9500-K. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Phone Make and receive calls, switch between calls, and set up conference

calling. See Chapter 5, Using the Phone for more information. See

Chapter 5, Using the Phone for more information. MC9596 and

MC9598 only.

Sounds & Notifications Enable sounds for events, notifications, and more, and set the type of

notification for different events. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

3 - 18 MC9500-K Mobile Computer User Guide

Table 3-7

System Tab

Settings in the Setting Window (Continued)

Icon Name Description

Today Customize the appearance and the information to be displayed on the

Today screen. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

About

Backlight Set the display backlight time-out and adjust brightness. Refer to the

Broadband Setting View radio information and select carrier. MC959B only. Refer to the

Certificates See information about certificates installed on the MC9500-K. Refer to

Clock & Alarms Set the device clock to the date and time of your locale or to a visiting

View basic information such as the Windows Mobile® version and type

of processor used on the MC9500-K. Refer to the Microsoft

Applications for Windows Mobile 6 User Guide for more information.

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

MC9500-K Mobile Computer Integrator Guide for more information.

the Microsoft Applications for Windows Mobile 6 User Guide for more

information.

time zone when you’re traveling. Alarms can also be set at specified

days and times of a week. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Customer Feedback Submit feedback on the Windows Mobile 6.1 software. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Encryption Allow files on a storage card to be encrypted. Encrypted files are

readable only on your device.

Error Reporting Enable or disable the device's error reporting function. When this

function is enabled and a program error occurs, technical data about the state of the program and your computer is logged in a text file and delivered to Microsoft's technical support if you choose to send it. Refer

to the Microsoft Applications for Windows Mobile 6 User Guide for more

information.

External GPS Set the appropriate GPS communication ports, if required. You may

need to do this when there are programs on your device that access GPS data or you have connected a GPS receiver to the MC9500-K.

GPS Setup View GPS & A-GPS SUPL information.

HAC Settings Enable or disable the Hearing Aid Compatibility (HAC) feature. See

Chapter 5, Using the Phone for more information. MC9596 and

MC9598 only.

Using the MC9500-K 3 - 19

Table 3-7

Settings in the Setting Window (Continued)

Icon Name Description

IST Settings Set the appropriate setting for configuring the device’s Interactive

Sensor Technology. See Interactive Sensor Technology on page 3-9 for

more information

Keylight Set the keypad backlight time-out. Refer to the Microsoft Applications

for Windows Mobile 6 User Guide for more information.

Managed Programs Lists applications that have been installed remotely by your system

administrator. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Memory Check the device memory allocation status and memory card

information. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Phone Info Displays the phone version information. MC9596 and MC9598 only.

Power Check battery power and set the time-out for turning off the display to

conserve battery power. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Regional Settings Set the regional configuration to use, including the format for displaying

Remove Programs Remove programs that you installed on the MC9500-K. Refer to the

Screen Change the screen orientation, re-calibrate the screen, and change the

System Info Displays the MC9500-K’s software and hardware information. Refer to

Task Manager Enables viewing of memory and CPU allocations and stops running

Windows Update Link to Microsoft's web site and update Windows Mobile® on your

Connections Tab

numbers, currency, date, and time on the MC9500-K. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

screen text size. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

the Microsoft Applications for Windows Mobile 6 User Guide for more

information.

processes. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

device with the latest security patches or fixes. Do not use. Obtain

updates from Motorola. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

Beam Set the device to receive incoming IrDA beams.

3 - 20 MC9500-K Mobile Computer User Guide

Table 3-7

Settings in the Setting Window (Continued)

Icon Name Description

Bluetooth Enables Bluetooth radio and functionality. See Chapter 7, Using

Bluetooth for more information.

Connections Set up one or more types of modem connections for your device, such

as phone dial-up, GPRS, Bluetooth, and more, so that your device can connect to the Internet or a private local network.

Domain Enroll Make your device an AD domain member for device management and

security. Refer to the Microsoft Applications for Windows Mobile 6 User Guide for more information.

USB to PC Enables or disables the enhanced network connectivity. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Wi-Fi Setup wireless network connection and customize settings. Refer to the

Microsoft Applications for Windows Mobile 6 User Guide for more

information.

Wireless Manager Enables or disables the MC9500-K’s wireless radios and customizes

Wi-Fi and Bluetooth and Phone settings.

Adjusting Volume

To adjust the system volume using the Speaker icon in the navigation bar:

1. Tap the Speaker icon. The Volume dialog box appears.

Figure 3-12

2. Tap and move the slide bar to adjust the volume.

3. Select the On or Off radio button to turn the volume on or off.

You can also adjust the system volume using the Sounds & Notifications window, or use the Up/Down button on the side of the MC9500-K.

Volume Dialog Box

Battery Status Indications

Battery icons appear on the navigation bar indicating the battery power level. When the main battery power falls below a predetermined level the icon indicates the status and a battery dialog box appears indicating the status of the battery.

Using the MC9500-K 3 - 21

Figure 3-13

The Battery icon always appears in the navigation bar when the Today screen is visible. The icon indicates the battery power level. The message displays until the Dismiss button is pressed.

Figure 3-14

Also view the battery status using the Power window. Either:

•

Battery Status Dialog Box

Battery Icon on the Title Bar

Tap the Battery icon Tap Start > Settings > System tab > Power icon.

Figure 3-15

Settings Power Window

Battery Reserve Options

If the charge of the battery reaches a critical threshold, the MC9500-K shuts down. This threshold can be changed but affects the amount of time that data can be retained.

3 - 22 MC9500-K Mobile Computer User Guide

1. Tap Start > Settings > System tab > Power icon > RunTime tab. A warning message appears.

Figure 3-16

2. Read the warning message and tap ok.

Figure 3-17

3. Select one of the Battery Reserve Options.

•

Warning Message

RunTime Tab

Option 1: Minimum - After a low battery shutdown, data will be retained for minimum amount of time. Battery should be replaced immediately to avoid data loss.

Option 2: Less - After a low battery shutdown, data will be retained for less than normal amount of time.

•

Option 3: Normal - After a low battery shutdown, data will be retained for maximum amount of time.

4. Tap ok.

Main Battery Temperature Notifications

The temperature notification system implements three levels of notification when the temperature within the battery exceeds specific temperature thresholds:

•

Level 1: Temperature Watch; this level is similar to main battery low warning. It indicates that the battery

temperature has reached the first threshold level. The user should move to an environment within proper operating temperature.

•

Level 2: Temperature Warning; this level is similar to main battery very low warning. It indicates the battery

temperature has reached the second threshold level. The user should stop using the MC9500-K.

Using the MC9500-K 3 - 23

•

Level 3: Temperature Error; this level indicates the battery has reached an unusable temperature threshold

and immediately suspends the MC9500-K. This level does not have any graphical notification associated with it.

Figure 3-18

Figure 3-19

Main Battery Temperature Watch Dialog Box

Main Battery Temperature Warning Dialog Box

NOTE The Temperature Warning dialog box remains visible until you tap Hide.

Using Voice-Over-IP

The MC9500-K supports Voice over IP over WLAN (VoWLAN) using Motorola or third party voice clients. The MC9500-K can communicate using VoIP either using the MC9500-K supports several audio outputs, including back speaker phone, front receiver or handset, and Bluetooth headset.

It is recommended that the wireless network use the 802.11a (5 GHz) band for voice applications. Using the 5 GHz band avoids some noise sources that may occur on the 802.11b/g (2.4 GHz) band due to wireless interference.

When using a Bluetooth headset with the MC9500-K and VoWLAN, it is required to use the Bluetooth Headset

profile instead of Hands-free profile. Use the buttons on the MC9500-K to answer and end calls. See Chapter 7,

Using Bluetooth for information on setting up a Bluetooth Headset Profile.

3 - 24 MC9500-K Mobile Computer User Guide

Infrared Connection

Using infrared, you can enable short-range file exchange between your MC9500-K and another IrDA device.

Exchanging Files using IR Connection

Ensure that the IrDA function on both the MC9500-K and the other device are enabled.

To send files via IrDA connection:

1. Switch to the program where you created the item you want to send and locate the item in the list.

NOTE Do not cover or block the IrDA window.

2. Align the IrDA port of the MC9500-K with that of the IrDA device so that they are unobstructed and within a

close range.

Figure 3-20

3. Tap and hold the item, then tap Beam [type of item] on the pop-up menu.

4. Tap the device that you want to send the file to.

Align MC9500-K with IrDA Device

Using the MC9500-K 3 - 25

Figure 3-21

To receive files via IrDA connection:

1. Align the IrDA port of the MC9500-K with that of the other IrDA device so that they are unobstructed and within

a close range.

2. On the other device, send the file to the MC9500-K.

Figure 3-22

3. When the Receiving Data dialog displays, tap Yes.

Beam File

Receive File

Printing

The MC9500-K supports printing to specific devices. The Motorola Print Manager, available from the Support Central web site, provides support for printing to Bluetooth enabled printers.

3 - 26 MC9500-K Mobile Computer User Guide

Chapter 4 Data Capture

Introduction

The MC9500-K offers three types of data capture options:

•

Laser scanning

•

Imaging

•

Color digital camera.

NOTE To read a bar code, a scanning enabled application must be installed on the MC9500-K. A sample scanning

application can be downloaded from the Motorola Support Central site at

http://www.motorola.com/enterprisemobility/support.

Laser Scanning

An MC9500-K with an integrated linear laser scanner has the following features:

•

Reading of a variety of bar code symbologies, including the most popular 1-D code types.

•

Intuitive aiming for easy point-and-shoot operation.

Scanning Considerations

Typically, scanning is a simple matter of aim, scan, and decode and a few quick trial efforts master it. However, consider the following to optimize scanning performance:

•

Range

Any scanning device decodes well over a particular working range — minimum and maximum distances from the bar code. This range varies according to bar code density and scanning device optics.

Scanning within range brings quick and dependable decodes; scanning too close or too far away prevents decodes. Move the scanner closer or further away to find the right working range for the bar codes being scanned.

4 - 2 MC9500-K Mobile Computer User Guide

•

Angle

Scanning angle is important for promoting quick decodes.

The MC9500-K scans at a 15° angle which improves scanning ergonomics.

•

Hold the MC9500-K farther away for larger symbols.

•

Move the MC9500-K closer for symbols with bars that are close together.

NOTE Scanning procedures depend on the application and MC9500-K configuration. An application may use

different scanning procedures from the one listed above.

Laser Scanning

1. Ensure that a scan enabled application is loaded on the MC9500-K.

15° Angle

Figure 4-1

2. Press and hold the scan button. The laser beam exits from the end of the MC9500-K. Ensure the red scan

Linear Scanning

beam covers the entire bar code. The Decode LED lights red to indicate that scanning is in process, then lights green and a beep sounds, by default, to indicate the bar code was decoded successfully.

Correct Incorrect

Figure 4-2

3. Release the scan button.

Linear Scanner Aiming Pattern

Data Capture 4 - 3

Decode Zones

The decode zones for the laser scanners are shown in Figure 4-3 and Figure 4-4. The figures shown are typical values. Table 4-2 lists the typical distances for selected bar code densities. The minimum element width (or

“symbol density”) is the width in mils of the narrowest element (bar or space) in the symbol.

38.1

Note: Typical performance at 73°F (23°C) on high quality symbols in normal room light.

4 mil

5 mil

5.00

7.5 mil

7.50

12.50

10 mil

100% UPC

15 mil

20 mil

1.00

1.30

1.70

2.00

40 mil

17.50

55 mil

23.50

24.50

25.50

27.50

31.50

12.7

31.6

12.7

25.4

38.1

0 0

12.7

25.41538.1

50.8

63.5

Depth of Field

* Minimum distance determined by symbol length and scan angle.

Figure 4-3

MC9500-K Laser Scanner 35° Decode Zone

76.2

88.9

4 - 4 MC9500-K Mobile Computer User Guide

Note: Typical performance at 73°F (23°C) on high quality symbols in normal room light.

38.1

31.6

12.7

4 mil

0.50

0.75

1.00

1.00 17.50

1.00

1.25

0 0

5 mil

12.7

5.00

7.50

7.5 mil

10 mil

25.4

12.50

100% UPC

15 mil

38.1

23.50

24.50

20 mil

40 mil

55 mil

50.82563.5

Depth of Field

* Minimum distance determined by symbol length and scan angle.

28.50

76.2

30.50

34.50

88.9

101.6

12.7

25.4

38.1

Figure 4-4

MC9500-K Laser Scanner 47° Decode Zone

Data Capture 4 - 5

Table 4-1

4.0 mil Code 39; 2.5:1

5.0 mil Code 39; 2.5:1

7.5 mil Code 39; 2.5:1

10 mil Code 39; 2.5:1

13 mil 100% UPC

15 mil Code 39; 2.5:1

20 mil Code 39; 2.2:1

Laser Scanner Decode Distances

Symbol Density/

Bar Code Type/

W-N Ratio

Bar Code Content/

Contrast

ABCDEFGH 80% MRD

ABCDEF 80% MRD

ABCDE 90% MRD

12345678905 90% MRD

ABCD 80% MRD

123 80% MRD

Note 1

35° Typical Working

Ranges

Near Far Near Far

1.00 in

3.81 cm

1.30 in

4.57 cm

1.70 in

5.59 cm

1.70 in

5.59 cm

1.70 in

5.59 cm

1.70 in

5.59 cm

2.00 in

6.35 cm

5.00 in

13.97 cm

7.50 in

20.32 cm

12.50 in

33.02 cm

17.50 in

45.72 cm

23.50 in

60.96 cm

27.50 in

71.12 cm

28.50 in

73.66 cm

47° Typical Working

Ranges

0.50 in

2.50 cm

0.75 in

3.18 cm

1.00 in

3.81 cm

1.00 in

3.81 cm

1.00 in

3.81 cm

1.00 in

3.81 cm

1.25 in

4.45 cm

5.00 in

13.97 cm

7.50 in

20.32 cm

12.50 in

33.02 cm

17.50 in

45.72 cm

23.50 in

60.96 cm

27.50 in

71.12 cm

32.50 in

83.82 cm

40 mil Code 39; 2.2:1

55 mil Code 39; 2.2:1

Notes:

Imaging

MC9500-K with an integrated imager have the following features:

AB 80% MRD

CD 80% MRD

1. CONTRAST measured as Mean Reflective Difference (MRD) at 650 nm.

2. Nearrangesonlowerdensities(notspecified)arelargelydependentuponthewidthofthebarcodeandthe scan angle.

3. Workingrangespecificationsatambienttemperature(23°C),Photographicqualitysymbols.pitch=10°, roll=0°, skew=0°, ambient light < 150 ft.-candles.

4. Dependent on width of bar code.

5. Distances measured from front edge of device.

•

Omnidirectional (360°) reading of a variety of bar code symbologies, including the most popular linear, postal, PDF417, and 2D matrix code types.

•

The ability to capture and download images to a host for a variety of imaging applications.

•

Advanced intuitive laser aiming for easy point-and-shoot operation.

Note 4 32.50 in

83.82 cm

Note 4 41.50 in

106.68 cm

Note 4 35.50 in

91.44 cm

Note 4 44.50 in

114.30 cm

The imager uses digital camera technology to take a digital picture of a bar code, stores the resulting image in its memory, and executes state-of-the-art software decoding algorithms to extract the data from the image.

4 - 6 MC9500-K Mobile Computer User Guide

Operational Modes

MC9500-K with an integrated imager support three modes of operation, listed below. Activate each mode pressing the Scan button.

•

Decode Mode: In this mode, the MC9500-K attempts to locate and decode enabled bar codes within its field

of view. The imager remains in this mode as long as you hold the scan button, or until it decodes a bar code.

NOTE To enable Pick List Mode, download the Control Panel applet from the Support Central web site at

http://www.motorola.com/enterprisemobility/support. Pick List can also be set in an application using a API

command.

•

Pick List Mode: This mode allows you to selectively decode a bar code when more than one bar code is in

the MC9500-K’s field of view. To accomplish this, move the aiming crosshair center dot over the required bar code to decode only that bar code. This feature is ideal for pick lists containing multiple bar codes and manufacturing or transport labels containing more than one bar code type (either 1D or 2D).

•

Image Capture Mode: Use this mode to capture an image within the MC9500-K’s field of view. This is useful

for capturing signatures or images of items like damaged boxes.

Imager Scanning

1. Ensure that a scan-enabled application is loaded on the MC9500-K.

Horizontal Field of View

39.6° Angle

15° Angle

Vertical Field of View

25.7° Angle

Figure 4-5

2. Press and hold the scan button.

Image Capture Field of View

The red laser aiming pattern turns on to assist in aiming. Ensure the cross-hair is on top of the bar code.

The Decode LED lights red to indicate that scanning is in process, then lights green and a beep sounds, by default, to indicate the bar code was decoded successfully. Note that when the MC9500-K is in Pick List Mode, the imager does not decode the bar code until the crosshair center dot touches the bar code.

Data Capture 4 - 7

Figure 4-6

Figure 4-7

3. Release the scan button.

Imager Aiming Pattern

Pick List Mode with Multiple Bar Codes

NOTE Imager decoding usually occurs instantaneously. The MC9500-K repeats the steps required to take a digital

picture (image) of a poor or difficult bar code as long as the scan button remains pressed.

4 - 8 MC9500-K Mobile Computer User Guide

Imager Decode Ranges

The decode ranges provide the decode distances for bar codes of specified densities. Figure 4-8 shows the imager decode ranges and Table 4-2 on page 4-9 lists the scan ranges for the selected bar code densities. The minimum

element width (or “symbol density”) is the width in mils of the narrowest element (bar or space) in the symbol. The maximum usable length of a symbol at any given range is shown below.

Note: Typical performance at 73°F (23°C) on high quality symbols in normal room light.

in.

4.5

22.9

11.4

5 mil Code 39

1.6

6.67 mil PDF417

2.9

7.5 mil Code 39

10 mil PDF417

1.1

15 mil Data Matrix

2.3

In.

0 12.7 25.4 38.1 50.8 63.5

7.0

6.6

10.1

9.6

13 mil (100% UPC)

15 mil PDF417

20 mil Code 39

510152025

15.0

14.2

11.9

Depth of Field

* Minimum distance determined by symbol length and scan angle.

Figure 4-8

MC9500-K Imager Decode Ranges

24.2

4.5

11.4

22.9

Data Capture 4 - 9

Table 4-2

Symbol Density/

Bar Code Type

5.0 mil Code 39

6.67 mil PDF417

7.5 mil Code 39

10 mil PDF417

13 mil UPC-A

15 mil PDF417

15 mil Data Matrix

MC9500-K Imager Decode Distances

Bar Code Content/

Contrast

ABCDEFGH 80% MRD

4 Col, 20 Rows 80% MRD

ABCDEF 80% MRD

3 Col, 17 Rows 80% MRD

012345678905 80% MRD

80% MRD Note 1 14.2 in

18 x 18 Modules 80% MRD

Note 2

Typical Working Ranges

Near Far

1.6 in

4.06 cm

2.9 in

7.37 cm

Note 1 10.1 in

Note 1 9.6 in

1.1 in

2.79 cm

2.3 in

5.84 cm

7.0 in

17.78 cm

6.6 in

16.76 cm

25.65 cm

24.38 cm

15.0 in

38.10 cm

36.07 cm

11.9 in

30.23 cm

20 mil Code 39

Notes:

1. Near distances are field-of-view (FOV) limited.

2. Contrast is measured as Mean Reflective Difference (MRD) at 670 nm.

3.Workingrangespecificationsattemperature=23°C,pitch=18°,roll=0°,skew=0°,photographicquality,ambient light ~30 ft.-c, humidity 45-70% RH.

Color Digital Camera

MC9500-K with an integrated color digital camera have the following features:

•

Photo capture

•

Video capture

•

Omnidirectional reading of a variety of bar code symbologies, including the most popular linear, postal, PDF417, and 2D matrix code types.

•

Advanced intuitive aiming for easy point-and-shoot operation.

Digital Camera Scanning

123 80% MRD

Note 1 24.2 in

61.47 cm

The camera uses digital camera technology to take a digital picture of a bar code, stores the resulting image in its memory, and executes state-of-the-art software decoding algorithms to extract the data from the image.

1. Ensure that a scan-enabled application is loaded on the MC9500-K.

4 - 10 MC9500-K Mobile Computer User Guide

2. Aim the camera lens on the back of the MC9500-K at a bar code.

3. Press and hold the scan button. A preview window appears on the display window with a red aiming reticle in

the center. The Decode LED lights red to indicate that scanning is in process.

Figure 4-9

4. Move the MC9500-K until the red aiming reticle is over the bar code to scan.

5. The Decode LED lights green and a beep sounds, by default, to indicate the bar code was decoded

Sample Scan Application with Preview Window

successfully.

NOTE The camera decode feature is set by default to automatically decode the bar code when read. This feature

can be programmed to display a green aiming reticle upon good decode indicating that the bar code has been successfully decoded and to that the scan button may be released.

Taking Photos

NOTE Ensure that the scanning/imaging application is disabled prior to enabling the camera.

To take a photo:

1. Tap Start > Programs > Pictures & Videos icon.

2. Tap Camera on the command bar.

3. Check the image on the view finder, adjust if necessary.

4. Press the Enter key to take the picture. Hold the MC9500-K still until the shutter sound is heard.

Recording Video

NOTE Ensure that the scanning/imaging application is disabled prior to enabling the camera.

To record a video clip:

1. Tap Start > Programs > Pictures & Videos icon.

2. Tap Camera on the command bar.

3. Tap Menu > Video to set shooting mode to video.

The available recording time displays on the screen.

NOTE By default, the time limit for recording videos is set to 30 seconds.

4. Press the Enter key to begin recording.

Recording stops when you press the Enter button again.

Viewing Photos and Videos

To view photos and video clips:

1. Tap Start > Programs > Pictures & Videos icon.

2. Tap the picture or video clip to view.

Data Capture 4 - 11

4 - 12 MC9500-K Mobile Computer User Guide

Chapter 5 Using the Phone

Introduction

NOTE The MC959B supports only data communication. Phone features are disabled.

Use the MC9596 and MC9598 to make phone calls, set up speed dials, keep track of calls, and send text messages. Your wireless service provider may also provide other services such as voice mail, call forwarding, and caller ID.

Also use the integrated phone to connect to an ISP or work network in order to browse the Web and read e-mail. Connect to the Internet or work network over High-Speed Downlink Packet Access (HSDPA) (MC9596 or MC959B) or Evolution Data-Optimized (EvDO) (MC9598 or MC959B) using Cellular Line, or using the modem specified by the mobile operator. For more information, or to customize the MC9500-K phone by changing phone settings, see

the MC9500-K Mobile Computer Integrator Guide.

Accessing the Phone Keypad

NOTE Keypads vary depending on services and the state of the phone.

On the MC959B, the phone dialer (keypad) is disabled.

Access the keypad regardless of the program in use. Applications on the MC9500-K can be in use during a call.

5 - 2 MC9500-K Mobile Computer User Guide

Antenna Signal

MC9596

Figure 5-1

To access the phone keypad tap Start > Phone, press the F1 key or press the green key.

To receive calls when the MC9500-K is suspended, leave the phone radio turned on and ensure the MC9500-K is set to wake with any key.

Phone Keypads

Turning the Phone On and Off

Windows Mobile 6.1 devices include Wireless Manager, which provides a simple method of enabling and disabling the phone.

To open Wireless Manager, tap the Connectivity icon.

MC9598

Figure 5-2

Select Wireless Manager. The Wireless Manager window appears. To toggle on or off the phone, tap Phone bar on the MC9596 or MC9598 or tap Broadband on the MC959B. To configure settings for a connection, tap Menu > Phone Settings.

Opening Wireless Manager

NOTE To receive calls when your device is suspended, leave the phone turned on.

Audio Modes

The MC9500-K offers three audio modes for use during phone calls:

•

Handset Mode: Switches audio to the speaker at the top front of the MC9500-K, so you can use the

MC9500-K as a handset. This is the default mode.

•

Speaker Mode: Use the MC9500-K as if on speaker phone. Tap the Speaker On button to activate this mode. Tap the Speaker Off button to switch back to handset mode.

•

Headset Mode: Connect a Bluetooth headset or a wired headset to automatically switch audio to the

headset.

The MC9500-K defaults to handset mode. When a wired headset is plugged into the MC9500-K headset connector or a Bluetooth headset is configured for use with the MC9500-K, the earpiece and speakerphone are muted and audio is heard through the headset.

NOTE While using a Bluetooth headset during a call, the mobile computer will not go into suspend mode.

Using the Phone 5 - 3

Headset ModeHandset Mode Speaker Mode

Figure 5-3

Audio Modes

Using a Wired Headset

NOTE Remove the headset jack plug before connecting the Headset Adapter to the MC9500-K.

You can use a stereo headset for audio communication when using an audio-enabled application. To use a headset, plug the headset jack of the Headset Adapter Cable into the headset connector on the side of the MC9500-K. Plug the Headset connector into the connector on the Headset Adapter Cable. Set the MC9500-K’s volume appropriately before putting the headset on. Plugging a headset into the jack mutes the speaker.

5 - 4 MC9500-K Mobile Computer User Guide

Breakaway Connectors

Headset Adapter Cable

Headset Connector

Figure 5-4

Using a Headset

Using a Bluetooth Headset

You can use a Bluetooth headset for audio communication when using an audio-enabled application. See Chapter

7, Using Bluetooth for information on connecting a Bluetooth headset to the MC9500-K. Set the MC9500-K’s

volume appropriately before putting the headset on. When a Bluetooth headset is connected the speakerphone is muted.

It is recommended for phone conversations to use the Bluetooth Hands-free profile instead of the Headset profile.

See Chapter 7, Using Bluetooth for more information.

NOTE When using a Bluetooth headset, during a call, the MC9500-K power button is disabled and the MC9500-K

will not go into suspend mode. Once the call is completed, the power button functionality is enabled.

The following dialog box displays when a Bluetooth headset connection is established and the power button is pressed.

Using the Phone 5 - 5

Figure 5-5

WWAN Bluetooth Audio Notification Dialog Box

Adjusting Audio Volume

Use the Volume Control Slider or the keypad keys to adjust the volume of the ringer when not in a call and the audio volume when in a call.

Phone Volume Slider

Figure 5-6

To adjust the volume tap the Speaker icon in the Title bar. Move the slider up or down to adjust the volume.

Phone Volume Slider

NOTE Adjust the conversation phone volume during a call. Adjusting the volume while not in a call affects the ring

and notification sound levels.

Hearing Aid Compatibility Setting

NOTE Supported on MC9596-K and MC9598-K configurations only.

To set the Hearing Aid Compatibility (HAC) setting: Tap Start > Settings> System > HAC Settings icon. The HAC Settings window appears.

5 - 6 MC9500-K Mobile Computer User Guide

Figure 5-7

To enable the HAC feature, tap the Enable HAC radio button. To disable the HAC feature, tap the Disable HAC radio button.

Making a Call

NOTE You can make emergency calls even when the MC9500-K is locked or when a SIM card is not installed. See

With the MC9500-K, you can make a call from the phone, contacts, speed dial and call history.

Using the Phone

To make a call using the phone keypad:

1. Tap Start > Phone or press the green key.

2. From the Phone keypad, tap the number to call.

3. Tap Talk.

4. Tap End to stop dialing or end the call.

HAC Settings Window

Making an Emergency Call on page 5-10 for more information.

NOTE Alternatively, use the green and red keys on the MC9500-K function key to dial (green) and end (red) calls.

If you tap a wrong number, tap Delete key to erase each subsequent digit of a number. To erase the entire number, tap and hold the Delete key.

Using Contacts

Use Contacts to make a call without looking up or entering the phone number.

To make a call from Contacts:

1. Tap Start > Contacts.

2. From the contact list, tap and hold the contact name.

Using the Phone 5 - 7

3. Tap Call Work, Call Home or Call Mobile.

NOTE To make a call from an open contact, tap the number to call. See On-Device Help for more information about

Contacts.

Creating an Outlook Contact

NOTE When entering a contact phone number that contains a star (*) character followed by a plus (+) character, save

the contact as an Outlook Contact. Do not save the contact to a SIM card.

To create an Outlook contact:

1. Tap Start > Contacts.

2. Tap New.

3. If the Phone is on the Select Contact Type window displays. Select Outlook Contact.

Tap to return to the contact list (the contact is saved automatically)

Scroll to see more fields

Notes is a good place for maps and directions

Figure 5-8

4. Using the input panel, tap in each field and enter contact information as needed. Scroll down to see all fields.

5. Tap the arrow next to the Name: or Home addr: field to open a window for adding more details.

6. To assign the contact to a category, tap Categories.

7. To select one or more categories for the contact, select their check boxes. This allows displaying contacts by

Creating a Contact

category in the contact list.

8. Tap New to add a category.

9. Enter the name for the category in the text box, and tap ok.

10. Tap ok.

11. To add notes, tap the Notes tab and enter text, draw, or create a recording.

12. When finished, tap ok to return to the contact list.

Editing an Outlook Contact

To make changes to a contact:

1. Tap Start > Contacts.

5 - 8 MC9500-K Mobile Computer User Guide

2. Tap the contact in the contact list to open it.

3. Tap Menu > Edit and make the changes.

4. Tap ok.

Deleting a Contact

To delete a contact:

1. Tap Start > Contacts.

2. Tap and hold the contact in the contact list and select Delete Contact from the pop-up menu, or select the

contact and tap Menu > Delete Contact.

Creating a SIM Contact

To create a SIM contact:

NOTE When entering a contact phone number that contains a star (*) character followed by a plus (+) character, save

the contact as an Outlook Contact. Do not save the contact to a SIM card.

1. Tap Start > Contacts.

2. Tap New.

3. Select SIM Contact.

Figure 5-9

4. Using the input panel, tap in each field and enter contact information.

5. When finished, tap ok to return to the contact list.

Creating a SIM Contact

Using Call History

To make a call using Call History:

1. Tap Start > Phone or press the green key.

2. From the Phone keypad, tap Call History.

Phone icon

Using the Phone 5 - 9

Figure 5-10

3. Tap the phone icon next to the number to begin dialing and return to the phone keypad.

4. Tap End or press the red key to stop dialing or end the call.

Call History

Making a Speed Dial Call

Use Speed Dial to call someone saved in the speed dial directory.

To make a speed dial call:

1. Tap Start > Phone or press the green key.

2. From the Phone keypad, tap and hold the speed dial location number assigned to a contact. (To dial a one-digit

speed dial location number, tap and hold the speed dial number. To dial a two-digit speed dial location number, tap the first digit and then tap and hold the second digit.)

From the Phone keypad, tap Speed Dial and tap the speed dial location number of the desired contact in the list.

Speed Dial

Location Number

Figure 5-11

3. To stop dialing or end the call, tap End or press the red key.

Speed Dial Contact List

5 - 10 MC9500-K Mobile Computer User Guide

Making an Emergency Call

NOTE Supported on MC9596-K and MC9598-K configurations only.

Your service provider programs one or more emergency phone numbers, such as 911 or 999, that you can call under any circumstances, even when your phone is locked or the SIM card is not inserted. Your service provider can program additional emergency numbers into your SIM card. However, your SIM card must be inserted in your phone in order to use the numbers stored on it. See your service provider for additional information.

When the alpha primary keypad is locked, press the Orange key twice to set the keypad to numeric mode and then enter the emergency number.

NOTE Emergency numbers vary by country. Your phone’s pre-programmed emergency number(s) may not work in

all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues.

Answering a Call

A dialog box appears on the MC9500-K when it receives an incoming call. If the phone is set to ring, a ring tone sounds. Answer or ignore the incoming call.

To answer an incoming call tap Answer on the Phone > Incoming... dialog or press the green key.

Figure 5-12

To ignore the incoming call tap Ignore. This may send the caller to voice mail, depending on the service provider. Otherwise, this presents Busy to the calling party.

To end the call tap End or press the red key.

Incoming Call

Incoming Call Features

•

If you receive a call while in a call, tap Wait to place the call in call waiting.

•

You can use other programs on the MC9500-K during a call. To switch back to Phone, tap Talk or tap Start > Phone. Tap End to end the call.

•

If a caller isn't in your contact list, create a contact during the call or from Call History by tapping Menu > Save to Contacts.

•

To terminate a call when a second call comes in and answer the waiting call, tap End on the Phone keypad to disconnect the active call, then tap Answer or press the Send key to answer the waiting call.

•

To hold the current call and answer a waiting call, tap Answer or press the Send key to place the current call on hold and answer the incoming call.

•

To put a call on hold to call another number or answer an incoming call, tap Hold. To move from one call to another, tap Swap.

Smart Dialing

Smart Dialing makes it easy to dial a phone number. When you start entering numbers or characters, Smart Dialing automatically searches and sorts the contact entries on the SIM card, in Contacts, and the phone numbers in Call History (including incoming, outgoing, and missed calls). You can then select the desired number or contact from the filtered list to dial.

Open the Phone screen, then tap the keys on the Phone keypad that correspond to the phone number or contact to call. The contact panel lists contacts that match the sequence that you entered.

Using the Phone 5 - 11

Smart Dialing starts looking for numbers or contacts that match the sequence entered.

To find a phone number:

•

Enter the first one or two digits to find a phone number in Call History.

•

Enter the first three digits or more to find a phone number from the saved Contacts and SIM card.

To find a contact name:

• Enter the first letter of a contact’s first name or last name. Smart Dialing searches for the letter starting

from the first character of a contact name as well as from the character that appears after a space, dash, or underscore in a contact name. For example, if you tap number “2” which is associated with [a, b, c] on the Phone keypad, contact names such as the following will be considered matches: “Smith, Bernard”, “Adams, John”, “Carlson, Eileen”, “Dillon, Albert”, “Childs, Larry”, “Cooper, Robert” and “Parks, Celine”.

• If the matching list is long narrow down the search further by entering another letter. Using the same

example above, tap “3” which is associated with (d, e, f), the matching list is narrowed down to the following names: “Smith, Bernard”, “Adams, John”, and “Parks, Celine”.

Figure 5-13

Finding a Contact

5 - 12 MC9500-K Mobile Computer User Guide

To make a call or send a text message using Smart Dialing:

1. Begin entering the first few numbers or characters.

2. In the Smart Dialing panel, use the up and down arrows on the keypad to navigate to the desired contact or

phone number.

3. When the correct contact is selected, press TALK to make a voice call.

4. To send a text message to the selected contact, tap Menu > Send Text Message.

5. To call a different phone number associated with the selected contact, tap the contact name and select the

phone number to call.

Muting a Call

During a call, you can mute the microphone so you can hear the person on the line but he or she cannot hear conversation from the microphone. This is useful when there is conversation or background noise on your end.

To mute or unmute a call:

1. Tap Start > Phone or press the green key.

2. Make a call.

3. Tap Mute on the display to mute the audio. The Mute icon appears.

Figure 5-14

Taking Notes

To create a note during a call, tap Note on the display, then enter the note. For more information about creating notes see the Windows On-Device Help.

Mute Icon

Mute Button and Icon

To access a note created during a call:

1. Tap Start > Phone or press the green key.

2. From the Phone keypad, tap Call History.

3. Tap and hold the number or the Note icon for the phone call entry containing the note.

Motorola MC9500-K, MC9590, MC9596, MC9598, MC959B User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision History

About This Guide

Introduction

Documentation Set

Configurations

Keypads

Software Versions

Chapter Descriptions

Notational Conventions

Related Documents

Service Information

Introduction

Unpacking

Part of the MC9500-K

Getting Started

Installing a microSD Card

Version 1

Version 2

Installing the SIM Card

Installing the Battery

Charging the Battery

Charging Temperature

Powering On the MC9500-K

Calibrating the Screen

Replacing the Battery

Removing the microSD Card

Removing the SIM Card

Introduction

Battery Functionality

Battery Health

Battery Status

Installed in an MC9500-K

In a Charger

Stand-alone

Charging the MC9500-K

Charging a Spare Battery

Charging Temperature

Power Saving Techniques

Changing the Power Settings

Changing the Backlight Settings

Changing the Keypad Backlight Settings

Turning Off the Radios

Introduction

LED Indicators

Resetting the MC9500-K

Performing a Warm Boot

Performing a Cold Boot

Waking the MC9500-K

Locking the MC9500-K

Keypad Locking

Password Locking

Keypads

Function Buttons

Stylus

Entering Data

Interactive Sensor Technology

Power Management

Display Orientation

Free Fall Detection

Today Screen

Status Icons

Programs

Settings

Adjusting Volume

Battery Status Indications

Battery Reserve Options

Main Battery Temperature Notifications

Using Voice-Over-IP

Infrared Connection

Exchanging Files using IR Connection

Printing

Introduction

Laser scanning

Scanning Considerations

Laser Scanning

Decode Zones