Motorola MC9500-K, MC9590-K, MC9596-K, MC9598-K, MC959B-K Integrator Manual

MC9500-K Mobile Computer

Integrator Guide

MC9500-K Mobile Computer

Integrator Guide

72E-118503-02

Rev. A

September 2010

ii MC9500-K Mobile Computer Integrator Guide

© 2010 by Motorola, Inc. All rights reserved.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.

MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &
Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync
are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names
are the property of their respective owners.

Motorola, Inc.
One Motorola Plaza
Holtsville, New York 11742-1300
http://www.motorola.com/enterprisemobility

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev . A 09/13/09 Initial release.

-02 Rev. A 09/13/10 Add support for MC959B configuration.

iii

iv MC9500-K Mobile Computer Integrator Guide

Table of Contents

Revision History.................................................................................................................................... iii

About This Guide

Introduction........................................................................................................................................... xi

Documentation Set xi

Configurations....................................................................................................................................... xii

Keypads xii
Software Versions xii

Chapter Descriptions............................................................................................................................ xiv

Notational Conventions.................................................. .. ................................. .................................... xv

Related Doc um e nts ....................... .. .. ................................................................................................... xv

Service Information............................................................................................................................... xvi

Chapter 1: Getting Started

Introduction .......................................................................................................................................... 1-1

Unpacking the MC9500-K .................................................................................................................... 1-1

Getting Started ..................................................................................................................................... 1-2

Installing a mic roSD Card ......................... .. ................................................................................... 1-2

Installing the SIM Card ................................................................................................................... 1-3

Installing the Secondary SIM Card ....................... .. ................................. ................................. ..... 1-5

Installing the Battery ................................................................................................. ..................... 1-7

Charging the Battery .......... ............................................................................................... ............. 1-7

Charging Te m p e ra tu r e ....................................................................................................... ...... 1-8

Powering On the MC9500-K ............................ .............................................................................. 1-9

Calibrating the Screen ............................................................................................................. 1-9

Resetting the MC9500-K .......................... ......................................................................... .................. 1-9

Performing a Wa rm B o o t ............................................................................................................... 1-9

Performing a Cold Boot .................................................................................................................. 1-9

Performing a Cl e a n B o o t .. .............................................................................................................. 1-9

Keypad Replacement .......... .. .............................................................................................................. 1-10

Handstrap Replacement ...................................................................................................................... 1-13

vi MC9500-K Mobile Computer Integrator Guide

Chapter 2: Accessories

Introduction .......................................................................................................................................... 2-1

Guide Cup Installation ......................................................................................................................... 2-3

Universal Wall Mounting Bracket ................... .. ................................. .. ................................. ................ 2-5

Mounting Multiple Brackets ............................................................................................................ 2-7

Four Bay Ethernet Cradle Wall Mounting ................. ..................................................................... 2-10

Daisychaining Ethernet Cradles ..................................................................................................... 2-11

Ethernet Cradle Drivers ................................................................................................................. 2-12

LED Indicators ............................................................................................................................... 2-13

Speed LED ............................................................................................................................... 2-13

Link LED .................................................................................................................................. 2-13

Four Bay Charge Only Cradle Wall Mounting ................................................................................ 2-14

Four Slot Battery Charger Wall Mounting ......................................... ....................... ...................... 2-15

Universal Desk Mounting Bracket ........................................................................................................ 2-17

Four Bay Ethernet Cradle Desktop Mounting ................................................................................ 2-17

Four Bay Charge Only Cradle Desktop Mounting ............ ................................. ............................. 2-19

Four Slot Battery Charger Desk Mount Setup ....................... .................................................. ............ 2-21

Single Bay USB Cradle ........................................................................................................................ 2-22

Setup ...... .. ............................................................................................... ....................................... 2-22

Single Slot Ba tt e ry Charger ... .. ........................................................ .................................................... 2-24

Setup ...... .. ............................................................................................... ....................................... 2-24

Single Bay USB Cradle/Single Slot Battery Charger ..................................................................... 2-24

Magnetic Stripe Reader ....................................................................................................................... 2-27

Attaching and Removing the MSR ................................................................................................. 2-27

Using the MSR ............................................................................................................................... 2-27

USB/Charge Cable ....................................... ....................................................................................... 2-28

Auto Charge Ca b le ............................. ................................................................................ ................. 2-29

Headset Adapter Cable ................................. .. ................................. ................................. .. ................ 2-31

Modem Dongle ............ .. ...................................................................................................................... 2-32

Connecting to the MC9500-K ................................................... ................................ ...................... 2-33

Using the Correct Telephone Line Type ............................ ................................. .. ......................... 2-34

Configuring the MC9500-K for the Modem .............................................. ...................................... 2-34

Connecting the Modem .................................................................................................................. 2-36

Chapter 3: ActiveSync

Introduction .......................................................................................................................................... 3-1

Installing ActiveSync ............ ............................. ................................................................................... 3-1

Mobile Compu te r Se t u p ................................................................ ......................................... .............. 3-2

Setting Up an ActiveSync Connection on the Host Computer ..................... .. ................................. ..... 3-3

Synchronization with a Windows Mobile 6 Device ...................... .................................................. . 3-3

Chapter 4: Application Deployment for Mobile 6

Introduction .......................................................................................................................................... 4-1

Security ... .................... .................... .................. .................... ................... .................. .......................... 4-1

Application Security ....................................................................................................................... 4-1

Digital Signatures ........................................................................................................................... 4-1

Locking Dow n a Mo b ile C o m p u te r ......................... .................................................................. 4-2

Installing Ce rtificates ........... ..................................................................................................... 4-3

Table of Contents vii

Device Management Security ...................................................................... .................................. 4-3

Remote API Se c ur ity .......... ............................................................................................................ 4-3

Packaging ............................................................................................................................................ 4-4

Deploymen t ........ ......... ......... ....... ........ ......... ....... ......... ......... ...... ......... ......... ......... ...... ........................ 4-4

Installatio n U s in g ActiveSync .... .................................................................................. ................... 4-4

Installation Using Storage Card ...................................................... ................................. .. ............ 4-4

Installation Using AirBEAM ............................................................................................................ 4-5

MSP 3.X ..... ..................................................................... ............................................................... 4-5

Image Update ................................................................................................................................ 4-5

Creating a Splash Screen .............................................................................................................. 4-6

XML Provisioning ................................................................................................................................. 4-7

Creating an XML Provisioning File ................................................................................................. 4-7

XML Provisioning vs. RegMerge and Copy File .......................................................... .. ................ 4-7

RegMerge ................................................................................................................................ 4-8

CopyFiles ................................................................................................................................. 4-8

Storage ................................................................................................................................................ 4-9

Random Access Memory ...................................................................................... ......................... 4-9

Volatile File Storage (Cache Disk) ................................... .. ...................................................... 4-9

Persistent Storage ............... .................................................. ........................................................ 4-10

Application Folder .......................................................................................................................... 4-10

Enterprise Mobility Developer Kits ....................................................................................................... 4-10

Chapter 5: MC9596 - GSM HSDPA Configuration

Introduction .......................................................................................................................................... 5-1

Quick Startup Steps ............................................................................................................................. 5-1

MC9596-K Service Verification ............................................................................................................ 5-2

Ensuring Network Coverage .......................................................................................................... 5-2

Configuring a D a ta C o nn e c ti on .............. ........................................................................................ 5-3

MC9596-K Settings .............................................................................................................................. 5-5

Phone ......................................................................................................................... .................... 5-5

Sounds ..................................................................................................................................... 5-5

Security .................................................................................................................................... 5-6

Services ......................................................................................................................................... 5-7

Call Barring (Call Blocking) ...................................................................................................... 5-7

Caller ID ................................................................................................................................... 5-8

Call Forward in g .......................................................................................... .............................. 5-8

Call Waiting ....... ... ............... ..................................................................................................... 5-9

Voice Mail and Text Messages ....................... .. ................................. .. ................................. ... 5-9

Fixed Dialing ............................................................................................................................ 5-10

Network .... ........... ............. ............. ............ ............. ............. ........... ............. .............. ..................... 5-11

Changing Networks Manually ...................................... ................................. .. ......................... 5-11

Viewing Ava ila b le N e tw o r ks ................................. .................................................................... 5-11

Setting Preferred Networks ...................................................................................................... 5-12

Phone Info ...................................................................................................................................... 5-13

Network Time Synchronization ............................................................................................................ 5-14

Enhanced Operator Name String ...................... ......................................................................... ......... 5-14

Service Provider Name Display ........................................................................................................... 5-15

WWAN Band Selection ............................................................ .. ................................. ......................... 5-15

PAP CHAP GPRS Authentication ............................ ................................. ................................ ........... 5-16

viii MC9500-K Mobile Computer Integrator Guide

Chapter 6: MC9598 - CDMA EvDO Configuration

Introduction .......................................................................................................................................... 6-1

Quick Startup Steps ............................................................................................................................. 6-1

CDMA Phone Activation ...................................................................................................................... 6-2

Verizon Wire le s s Ac ti va tion .. .. ....................................................................................................... 6-2

Automatic Activation ................................................................................................................ 6-2

Manual Activation ................................. .................... ................................................................ 6-3

Sprint Activation ............................................................................................................................. 6-5

Automatic Activation ................................................................................................................ 6-5

Manual Activation ................................. .................... ................................................................ 6-6

Other Carriers Manual Activation ............................................. ...................................................... 6-8

Activation Test ............................................................................................................................... 6-10

Establishing a Data Connection ...................................... ..................................................................... 6-10

CDMA Setting s ............. ....................................................................................................................... 6-11

Phone ......................................................................................................................... .................... 6-11

Location Settings ........................................................................................................................... 6-12

Data Setting s .................................................................. ............................................................... 6-13

Sprint Data Settings ................................................................................................................. 6-13

Verizon Wireless Data Settin g s ... .. .. ........................................................................................ 6-13

Additional Service provider Data Settings ................................................................................ 6-14

System Settings ............................................................................................................................. 6-15

Sprint System ........................................................................................................................... 6-15

Verizon Syst e m .......................................................................................... .............................. 6-16

Additional Service Provider System ......................................................................................... 6-16

Version Infor m a tion .......... .. ................ ............................................................................................ 6-17

Services ......................................................................................................................................... 6-17

Call Barring (Call Blocking) ...................................................................................................... 6-17

Caller ID ................................................................................................................................... 6-18

Call Forward in g .......................................................................................... .............................. 6-18

Call Waiting ....... ... ............... ..................................................................................................... 6-18

Voice Mail and Short Message Service (SMS) ........................................................................ 6-18

Network Time Synchronization ............................................................................................................ 6-19

Chapter 7: MC959B-K - Configuration

Introduction .......................................................................................................................................... 7-1

Quick Startup Steps ............................................................................................................................. 7-1

GSM Activati o n ............. ... .................................................................................................................... 7-1

CDMA Activation ... .. ............................................................................................................................. 7-2

Switching Carrier Networks ................................................................................................................. 7-2

Creating a Data Connection .................................... ................................. ........................................... 7-2

GSM Settings ....................................................................................................................................... 7-4

Security .................................................................................................................................... 7-4

GSM Services ................................................................................................................................ 7-5

Voice Mail and Text Messages ....................... ................................. .. ................................. .. ... 7-5

Version Infor m a tion .......... .. ................ ............................................................................................ 7-6

Using the Secondary SIM Slot ............................................................................................................. 7-6

Broadband Settings - SIM Socket Tab ................................................................... .. ........................... 7-7

Carrier Selec tion Registry Ke y ........ ................ ..................................................................................... 7-7

Broadband Settings - Carrier Selection Tab ................................................................. ....................... 7-8

Table of Contents ix

Data Connection - Always On .............................................................................................................. 7-8

Chapter 8: Interactive Sensor Technology Configuration

Introduction .......................................................................................................................................... 8-1

IST Menu ....................................................................................................................................... 8-1

General Tab ................................................................................................................................... 8-2

Power Management Tab ................................................................................................................ 8-3

Keep Alive On Motion ...................................................... ................................. ....................... 8-3

On Face Down ......................................................................................................................... 8-3

Wake Up on Motion ................................................................................................................. 8-4

Setting Sensitivity ..................................................................................................................... 8-4

Display Tab ................................................................................................... ................................. 8-4

Event Log Tab ................................................................................................................ ................ 8-5

Motion Event Details ................................................................................................................ 8-5

Chapter 9: Wireless Applications

Introduction .......................................................................................................................................... 9-1

Signal Strength Icon ............................................................................................................................ 9-2

Turning the WLAN Radio On and Off ....................................................... ........................................... 9-4

Chapter 10: Maintenance and Troubleshooting

Introduction .......................................................................................................................................... 10-1

Maintaining the MC9500-K ....................................................................... ........................................... 10-1

Removing the Screen Protector ........................................................ ................................. .. ................ 10-2

Battery Safety Guidelines .................................................................................................................... 10-2

Storage ................................................................................................................................................ 10-3

Cleaning ...................................................................................................................... ......................... 10-4

Materials Re qu ired ......... .. .............................................................................................................. 10-4

Cleaning the MC9500-K ................................................................................................................. 10-4

Housing ..... ................. .................... .................... .................. .................... ................... ............. 10-4

Display ..................................................................................................................................... 10-4

Scanner Exit Window .................. .......................... ................................................................... 10-4

Interface Connector ............... .................... .......................................................... .................... 10-4

Battery Contacts ...................................................................................................................... 10-5

Cleaning Cradle Connectors .......................................................................................................... 10-5

Cleaning Frequency ....................................................................................................................... 10-6

Troubleshooting ................................................................................................................................... 10-6

MC9500-K ...................................................................................................................................... 10-6

Bluetooth Connection ................................... .................................................................................. 10-9

Single Bay USB Cradle ................................................................................................................. 10-9

Single Slot Ba tt e ry Charger ............... .......................................... .................................................. 10-10

Four Bay Ethernet Cradle .............................. .. ................................. .. ........................................... 10-10

Four Bay Charge Only Cradle ......... .......................... ..................................................................... 10-11

Four Slot Battery Charger .............................................................................................. ................ 10-12

Cables .... ............. ............. ........... .............. ............. ............. ........... ............. .............. ..................... 10-12

Magnetic Stripe Reader ........................................................................................................ ......... 10-13

x MC9500-K Mobile Computer Integrator Guide

Appendix A: Technical Specifications

MC9500-K Technical Specifications .................................................................................................... A-1

MC9500-K ...................................................................................................................................... A-1

MC9500-K Pin-Outs ....................................................................................................................... A-7

MC9500-K Accessory Specifications ................................................................................................... A-8

Single Bay USB Cradle .................................................................................................................. A-8

Single Slot Ba tt e ry Charger ............... .......................................... .................................................. A-9

Four Bay Ethernet Cradle .............................. .. ................................. .. ........................................... A-9

Four Bay Charge Only Cradle ......... .......................... ..................................................................... A-10

Four Slot Battery Charger .............................................................................................. ................ A-10

Magnetic Stripe Reader ........................................................................................................ ......... A-11

Vehicle Cradle ................................................................................................................................ A-12

Vehicle Battery Charger ................................................................................................................. A-12

Appendix B: Special Software Configurations

Battery Usage Threshold Setting ................... .. ................................. ................................. .. ................ B-1

Registry Setting .............................................................................................................................. B-1

Bluetooth Configuration Setting ........................................................................................................... B-2

Glossary

Index

About This Guide

Introduction

This guide provides information about using the MC9500-K Series mobile computers and accessories.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

Documentation Set

The documentation set for the MC9500-K provides information for specific user needs, and includes:

•

MC9500-K Series Quick Start Guide - describes how to get the MC9500-K mobile computer up and

running.

•

MC9500-K Series Mobile Computer User Guide - describes how to use the MC9500-K mobile computer.

•

MC9500-K Series Mobile Computer Integrator Guide - describes how to set up the MC9500-K mobile

computer and accessories.

•

Microsoft® Applications for Windows Mobile 6 User Guide - describes how to use Microsoft developed

applications.

•

Enterprise Mobility Application Guide - describes how to use Enterprise Mobility developed sample

applications.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

xii MC9500-K Mobile Computer Integrator Guide

Configurations

This guide covers the following configurations:

Configuration Radios Display Memory

MC9590-K WLAN: 802.11 a/b/g

WPAN: Bluetooth

v2.1 with EDR

GPS: SiRF Star III

MC9596-K WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR

WWAN: HSDPA

GPS: SiRF
Star III

MC9598-K WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR
WWAN: EvDO
GPS: SiRF Star III

MC959B-K WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR

WWAN: CDMA or

GSM

GPS: SiRF III

3.7” VGA
Color

3.7” VGA
Color

3.7” VGA
Color

3.7” VGA
Color

128 MB RAM/
512 MB Flash
or 256 MB
RAM/1 GB
Flash

128 MB RAM/
512 MB Flash
or 256 MB
RAM/1 GB
Flash

128 MB RAM/
512 MB Flash
or 256 MB
RAM/1 GB
Flash

256 MB
RAM/1 GB
Flash

Data Capture

Options

1D laser scanner ,
2D imager,
1D laser scanner
and camera or
2D imager and
camera

1D laser scanner ,
2D imager,
1D laser scanner
and camera or
2D imager and
camera

1D laser scanner ,
2D imager,
1D laser scanner
and camera or
2D imager and
camera

1D laser scanner ,
2D imager,
1D laser scanner
and camera or
2D imager and
camera

Operating

System

Windows
Mobile 6.X
Classic

Windows
Mobile 6.X
Professional

Windows
Mobile 6.X
Professional

Windows

®

Mobile
Professional

6.1

Keypads

See Keypads
below.

See Keypads
below.

See Keypads
below.

See Keypads
below.

Keypads

The following keypads are available:

•

Alpha Primary

•

Telephony Numeric

•

Calculator Numeric

•

Alpha Numeric.

See MC9500-K Ser ies User Guide for specific keypad information.

Software Versions

This guide covers various software configurations and references are made to operating system or software
versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

BTExplorer version

•

Fusion version

•

Phone version.

AKU Version

To determine the Adaptation Kit Update (AKU) version:
Tap Start > Settings > System tab > About icon > Version tab.

About This Guide xiii

The second line lists the operating system version and the build number. The last part of the build number
represents the AKU number. For example, Build 20963.1.5.2 indicates that the device is running AKU version

1.5.2.

OEM Version

To determine the OEM software version:
Tap Start > Settings > System tab > System Info icon > System tab.

Fusion Software

To determine the Fusion software version:
Tap Wireless Strength icon > Wireless Status > Versions.

xiv MC9500-K Mobile Computer Integrator Guide

MC9596 MC9598

Phone Software

To determine the Phone software version:
On the MC9596-K, tap Start > Phone > Menu > Options > PhoneInfo tab. On the MC9598-K, tap Start > Phone

> Menu > Options > Version Information tab.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on getting the MC9500-K up and running for the first time.

•

Chapter 2, Accessories describes the accessories available for the MC9500-K series and how to set up

power connections and mounting information.

•

Chapter 3, ActiveSync provides instructions on installing ActiveSync and setting up a partnership between

the MC9500-K and a host computer.

•

Chapter 4, Application Deployment for Mobile 6 provides information for provisioning and deploying

applications on the MC9500-K.

•

Chapter 5, MC9596 - GSM HSDPA Configuration explains how to configure the MC9596-K service on an

HSDPA network and establish settings.

•

Chapter 6, MC9598 - CDMA EvDO Configuration explains how to configure the MC9598-K service on a

CDMA wireless network.

•

Chapter 7, MC959B-K - Configuration explains how to configure the MC959B-K data service on GSM and

CDMA wireless networks.

•

Chapter 8, Interactive Sensor Technology Configuration describes how to configure interactive sensing

technology of the MC9500-K.

•

Chapter 9, Wireless Applications describes how to configure Fusion wireless application.

•

Chapter 10, Maintenance and Troubleshooting includes instructions on cleaning and storing the MC9500-K,

and provides troubleshooting solutions for potential problems during MC9500-K operation.

•

Appendix A, Technical Specifications provides the technical specifications for the MC9500-K.

•

Appendix B, Special Software Configurations provides registry settings for specific software settings.

Notational Conventions

The following conventions are used in this document:

About This Guide xv

•

“Mobile computer” refers to the Motorola MC9500-K series of hand-held computers.

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Icons on a screen.

•

Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Check box and radio button names

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Related Documents

•

MC9500-K Quick Start Guide, p/n 72-118504-xx.

•

MC9500-K Windows Mobile 6.1 Regulatory Guide, p/n 72-118502-xx.

•

MC9500-K Mobile Computer User Guide, p/n 72E-118504-xx.

•

Mobility Services Platform User Guide, p/n 72E-100158-xx.

•

Microsoft® Applications for Windows Mobile 6 User Guide, p/n 72E-108299-xx.

xvi MC9500-K Mobile Computer Integrator Guide

Manufacturing Label

•

Wireless Fusion Enterprise Mobility Suite User Guide for Version 3.0, p/n 72E-122495-xx.

•

Enterprise Mobility Application Guide, p/n 72E-68901-xx.

•

Enterprise Mobility Developer Kits (EMDKs), available at:

http://www.motorola.com/enterprisemobility/support

•

Latest ActiveSync software, available at: http://www.microsoft.com.

.

For the latest version of this guide and all guides, go to: http://www.motorola.com/enterprisemobility/manuals

Service Information

If you have a problem with your equipment, contact Motorola Enterprise Mobility support for your region. Contact
information is available at: http://www.motorola.com/enterprisemobility/contactsupport

When contacting Enterprise Mobility support, please have the following information available:

•

Serial number of the unit (found on manufacturing label)

•

Model number or product name (found on manufacturing label)

•

Software type and version number.

P/N: XXXXXXXXXXXXXX

MODEL: XXXXXX

(S)S/N XXXXXXXXXXXXXX

.

.

Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment

for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the
warranty.

If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business
partner for support.

Chapter 1 Getting Started

Introduction

This chapter provides information about the MC9500-K, accessories, charging the MC9500-K, and resetting the
MC9500-K.

Unpacking the MC9500-K

Carefully remove all protective material from the MC9500-K and save the shipping container for later storage and
shipping. Verify that you received the following equipment:

•

MC9500-K

•

Lithium-ion battery

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment. If any equipment is missing or damaged, contact the Motorola Enterprise Mobility support
immediately. See Service Information on page xvi for contact information.

1 - 2 MC9500-K Mobile Computer Integrator Guide

SD Card Cover

Stylus

microSD Card Holder Door

Getting Started

To start using the MC9500-K for the first time:

•

Install a microSD card (optional)

•

Install the SIM card (MC9596-K and MC959B-K only)

•

Install the battery.

•

Charge the MC9500-K.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to
the documentation provided with the card for more information, and follow the manufacturer’s recommendations for
use.

CAUTION Follow proper ESD precautions to avoid damaging the microSD card. Proper ESD precautions include,

but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

To install the microSD card:

1. Remove the SD card cover using the end of the stylus.

Figure 1-1

2. Slide the microSD card holder door to the left to unlock.

3. Lift microSD card holder door.

SD Card Cover Removal

Figure 1-2

4. Place the microSD card onto the contacts.

Lift SD Card Holder Door

Getting Started 1 - 3

microSD card

Figure 1-3

5. Close the card holder door and slide to the right to lock into place.

6. Align the SD card cover over the access hole and press down until it snaps into place.

Insert microSD Card in Holder

Installing the SIM Card

NOTE MC9596-K and MC959B-K configuration only.

GSM phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain the card from the
your service provider. The card fits into the MC9596-K and can contain the following information:

•

Mobile phone service provider account details.

•

Information regarding service access and preferences.

•

Contact information, which can be moved to Contacts on the MC9596-K.

•

Any additional services to which you have subscribed.

NOTE For more information about SIM cards, refer to the service provider's documentation.

To install the SIM card:

1. Remove SIM card cover using the end of the stylus.

Figure 1-4

2. Slide the SIM card holder door to the left to unlock.

SIM Card Cover Removal

1 - 4 MC9500-K Mobile Computer Integrator Guide

Card Notch

3. Lift the SIM card holder door.

Figure 1-5

4. Insert the SIM card, as shown in Figure 1-6 into the holder door with the contacts facing down and the card

Lifting the SIM Cover

notch facing up.

Figure 1-6

5. Close SIM card holder door and slide to the right to lock into place.

6. Align the SIM card cover over the access hole and press down until it snaps into place.

Inserting the SIM Card

7. Install the battery.

8. After completing initial MC9596 setup or after replacing a SIM card:
a. Press the red Power button.
b. On the Today screen, tap Wireless Manager.
c. Ensure Phone is on.
d. Press the red Power button to suspend the MC9596.
e. Perform a warm boot. See Resetting the MC9500-K on page 1-9.
f. Make a call to verify cellular connection.

NOTE For detailed information about WWAN activation and settings, refer to Chapter 5, MC9596 - GSM HSDPA

Configuration and Chapter 6, MC9598 - CDMA EvDO Configuration.

Installing the Secondary SIM Card

NOTE MC959B configuration only.

The MC959B configuration contains a secondary SIM slot on the radio module under the keypad.

NOTE For more information about SIM cards, refer to the service provider's documentation.

To install the secondary SIM card:

1. Press the Power button to suspend the MC9500-K.

2. Wait for red Decode LED to turn on and then turn off.

3. Unhook the handstrap.

4. Remove the battery.

5. Remove and discard the two screws securing the keypad.

Getting Started 1 - 5

Figure 1-7

6. Slide the keypad down toward the bottom of the MC9500-K and then lift.

7. Loosen the two screws securing the SIM Card cover.

Keypad Removal

1 - 6 MC9500-K Mobile Computer Integrator Guide

Card Notch

Figure 1-8

8. Lift the SIM card holder door.

9. Insert the SIM card into the holder door with the contacts facing down.

Figure 1-9

SIM Card Cover Removal

Inserting the SIM Card

10. Close the SIM Card door.

11. Secure the two screws using a screwdriver.

12. Replace the keypad.

NOTE For detailed information about using the secondary SIM slot, see Using the Secondary SIM Slot on page 7-6.

Getting Started 1 - 7

Battery

Battery Release Latch

Battery Release Latch

Installing the Battery

To install the battery:

1. Insert the battery, top first, into the battery compartment.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Figure 1-10

3. The MC95XX powers up automatically after inserting the battery, if the battery has been charged previously.

Inserting the Battery

Charging the Battery

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

10-2.

Before using the MC9500-K for the first time, charge the battery.
To charge the battery, use either a charging cable or a cradle:

NOTE For cable and cradle setup and charging procedures see Chapter 2, Accessories.

•

Cables:

• USB Charging Cable

• Charge On ly Cable

•

Cradles:

• Single Bay USB Cradle

• Four Bay Charge Only Cradle

• Four Bay Ethernet Cradle.

Align and hook the MC9500-K interface pocket onto the cradle’s or cable’s cleat. The battery automatically begins
charging. See Table 1-1 for charging indications. The 4800 mAh battery fully charges in less than six hours.

1 - 8 MC9500-K Mobile Computer Integrator Guide

Battery Status

LED

Battery Status LED

Table 1-1

Off Indicates that the:

Slow Blinking Amber
(1 blink every 2 seconds)

Slow Blinking Red
(1 blink every 2 seconds)

Solid Green Indicates that a healthy battery is fully charged.
Solid Red Indicates that an unhealthy battery is fully charged.
Fast Blinking Amber

(2 blinks/second)

Single Blink Amber (when
Power button pressed)

LED Charge Indicators

Charging/Battery

Status LED

Indication

•

battery is not charging

•

MC9500-K is not connected correctly to the cradle or not connected to a
power source.

•

cradle is not powered.

Indicates that a healthy battery is charging.

Indicates that an unhealthy battery is charging.

Indicates a charging error, e.g.:

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Battery depleted.

The MC9500-K is equipped with a memory backup battery which automatically charges from the fully-charged
main battery. When using the MC9500-K for the first time, the backup battery requires approximately 36 hours to
fully charge. This is also true any time the backup battery is discharged, which occurs when the main battery is
removed for several hours. The backup battery retains RAM data in memory for at least 15 minutes (at room
temperature) when the MC9500-K's main battery is removed. When the MC9500-K reaches a very low battery
state, the combination of main battery and backup battery retains RAM data in memory for at least 48 hours.

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Note that charging is intelligently controlled by
the MC9500-K.

Getting Started 1 - 9

To accomplish this, for small periods of time, the MC9500-K or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC9500-K or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 1-1.

Powering On the MC9500-K

NOTE The boot up time is for 512 MB configurations.

After the MC9500-K is connected to power the splash screen displays for about 2.5 minutes (during a clean boot)
or 30 seconds (during a cold boot) as the MC9500-K initializes its flash file system, then the calibration window
appears.

Calibrating the Screen

NOTE The Calibration screen can be accessed by tapping Start > Settings > Screen > Align Screen button or by

pressing the CTRL button followed by the BKSP button.

To calibrate the screen so the cursor on the touch screen aligns with the tip of the stylus:

1. Remove the stylus from its holder on the side of the MC9500-K.

2. Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.

3. Repeat as the target moves around the screen, then tap the screen to continue.

Resetting the MC9500-K

There are three reset functions, warm boot, cold boot and clean boot. A warm boot restarts the MC9500-K by
closing all running programs. A cold boot also restarts the MC9500-K, and also resets the clock. Data saved in
flash memory or a memory card is not lost. A clean boot resets the MC9500-K to factory defaults.

Perform a warm boot first. If the MC9500-K still does not respond, perform a cold boot.

Performing a Warm Boot

Hold down the Power button for approximately five seconds. As soon as the MC9500-K starts to perform a warm
boot release the

Performing a Cold Boot

To perform a cold boot:

1. Simultaneously press the Power button and the 1 and 9 keys.

2. The MC9500-K initializes.

Power button.

Performing a Clean Boot

CAUTION A clean boot should only be performed by an authorized system administrator. You must connect the

MC9500-K to AC power during a clean boot.
Removing AC power from the MC9500-K during a clean boot may render the MC9500-K inoperable.

1 - 10 MC9500-K Mobile Computer Integrator Guide

A clean boot resets the MC9500-K to the factory default settings. All data in the Application folder is retained. You
must download the Clean Boot Package file from the Support Central web site
(http://www.motorola.com/enterprisemobility/support) and install on the MC9500-K.

To perform a clean boot:

1. Download the Clean Boot Package from the Support Central web site. Follow the instructions included in the

package for installing the package onto the MC9500-K.

2. Simultaneously press the Power button and the 1 and 9 keys.

3. Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold the

left scan button.

4. Insert the MC9500-K into a powered cradle or cable.

5. The MC9500-K updates and then re-boots.

6. After successful clean boot, the calibration screen appears.

Keypad Replacement

The MC9500-K has interchangeable modular keypads. The modular keypads can be changed in the field as
necessary to support specialized applications.

CAUTION Do not remove the keypad while the MC9500-K is on. Follow proper Electro-Static Discharge (ESD)

precautions to avoid damage to the device. Proper ESD precautions include, but are not limited to,
working on an ESD mat and ensuring that the operator is properly grounded.

1. If the MC9500-K is in suspend mode, press the Power button to wake the device. Wait for the MC9500-K to

fully awake from suspend mode.

2. Press the Power button to suspend the MC9500-K.

3. Wait for red Decode LED to turn on and then turn off.

4. Un-hook the handstrap.

5. Remove the battery.

6. Remove and discard two screws securing the keypad to the housing.

Getting Started 1 - 11

Figure 1-11

7. Slide the keypad down toward the bottom of the device and then lift.

Figure 1-12

8. Align the new keypad with the housing.

9. Press the keypad down and then slide the keypad up.

Remove Screws

Remove Keypad

1 - 12 MC9500-K Mobile Computer Integrator Guide

1

2

Figure 1-13

10. Secure the keypad with two new screws provided with the keypad. T orque the screws to 2.5 kg-cm (0.18 ft-lbs.)

Figure 1-14

11. Replace the battery.

12. Press the power button for five seconds to perform a warm boot.

Replace Keypad

Replace New Screws

Handstrap Replacement

Handstrap Bar

Screw

To remove the handstrap:

1. Press the Power button to place the MC9500-K in suspend mode.

2. Wait for the Decode LED to light red and then turn off.

3. Unhook the handstrap from the handstrap bar.

4. Remove the two screws securing the handstrap bar to the housing.

Getting Started 1 - 13

Figure 1-15

5. Remove the battery.

6. With the handstrap slot pointing upward, push the handstrap into the slot of the housing slightly to provide

Remove Screws Securing Hand str ap Bar

NOTE A pin holds the loop end of the handstrap in the housing slot.

slack.

Figure 1-16

7. Grasp the end of the handstrap and turn it sharply/tug to dislodge the pin and remove the handstrap.

Push Handstrap Loop into Slot

1 - 14 MC9500-K Mobile Computer Integrator Guide

Figure 1-17

8. Remove the loop end of the handstrap and pin from the housing slot.

T urn Pin and Loop

To replace a new handstrap:

1. Pinch the loop end of the new handstrap and insert the loop into the housing slot. Ensure that the loop is

completely inserted into the housing slot.

Figure 1-18

Insert Strap and Pin into Slot

2. In the battery compartment area, insert the pin into the loop of the handstrap.

Figure 1-19

3. Ensure that the pin is centered in the loop.

Insert Pin into Loop

4. Pull the handstrap so that the pin locks into the slot.

Getting Started 1 - 15

Figure 1-20

5. Secure the new handstrap bar and screws into the housing.

6. Insert the battery.

7. Re-hook the handstrap clip onto the handstrap bar.

Figure 1-21

Pull Handstrap to Lock Pin

Re-hook Handstrap onto Handstrap Bar

1 - 16 MC9500-K Mobile Computer Integrator Guide

Chapter 2 Accessories

Introduction

MC9500-K accessories, listed below, provide a variety of product support capabilities.

Table 2-1

Cradles

Single Bay USB Cradle CRD9500-1000UR Charges the MC9500-K main battery. Synchronizes the

Four Bay Charge Only
Cradle

Four Bay Ethernet Cradle CRD9500-4000ER Charges up to four MC9500-K devices and connects the

Vehicle Cradle VCD9500-1000R Installs in a vehicle and charges the MC9500-K main battery.

Chargers

Single Slot Battery
Charger

Four Slot Battery Charger SAC9500-4000CR Charges up to four MC9500-K batteries.
Vehicle Battery Charger VBC9500-1000R Charges an MC9500-K battery in a vehicle.

Cables

USB/Charge Cable 25-116365-01R Provides power to the MC9500-K and USB communication

MC9500-K Series Accessories

Accessory Part Number Description

MC9500-K with a host computer through a USB connection.

CRD9500-4000CR Charges up to four MC9500-K devices.

MC9500-K devices to an Ethernet network.

SAC9500-1000CR Charges an MC9500-K battery.

with a host computer.

Auto Charge Cable VCA9500-01R Charges the MC9500-K using a vehicle’s cigarette lighter

and provides power to a Vehicle Battery Charger.

DEX Cable 25-116366-01R Connects the MC9500-K to a vendor machine.

2 - 2 MC9500-K Series Mobile Computer Integrator Guide

Table 2-1

4-way DC cable 25-85992-01R Used to power up to four Four Slot Battery Chargers with

USB Sync Cable 25-124330-01R Connects Single Bay USB Cradle to the host system. USB A

DC “Y” Cable 25-122026-01R Connects the Single Bay USB cradle and a Single Slot

Modem Adapter Cable 25-116367-01R Connects the MC9500-K to the Modem Dongle.
Headset Adapter Cable 21-116368-01R Connects a VXI headset (50-11300-050R) to the MC9500-K.
AC Line Cord 2 3844-00-0 0 R Connects a power supply to an outlet (US only).
DC Cable 50-16002-029R Connects from the four bay cradle to a power supply.
Jumper Cable 25-122028-01R Connects the Vehicle Battery Charger to the Vehicle Cradle.

Miscellaneous

Modem Dongle MDM9000-100R Provides modem connectivity.
Magnetic Stripe Reader MSR9500-100R Snaps onto the MC9500-K and adds magstripe read

MC9500-K Series Accessories (Continued)

Accessory Part Number Description

one power supply (50-14000-241R).

to USB micro-B.

Battery Charger to a single power supply or two Single Slot
battery Chargers to a single power supply .

capabilities.

Spare 4800 mAh
lithium-ion battery

Belt Mounted Rigid Holster SG-MC9511110-01R Clips onto belt to hold the MC9500-K when not in use.
Fabric Holster SG-MC9521 110-01R Soft holder for added protection.
Handstrap SG-MC9523043-01R Replacement handstrap (5-pack).
Desk Mounting Bracket KT-116363-01R Use for mounting a four bay cradle or two four slot battery

Universal Wall Mounting
Bracket

Vehicle Mounting Bra cket KT-122012-01R Used for mounting the vehicle cradle and vehicle battery

Guide Cups KT -122014- 01R Provides assistance for placing an MC9500-K onto a four

Screen Protector KT -122010- 01R Package of 3 screen protectors.
Spare Stylus, 3 Pack KT-122016-03R Replacement spring loaded stylus (3-pack).
Spare Stylus, 50 Pack KT -122018- 50R Replacement spring loaded stylus (50-pack).

BTRY-MC95IABA0
BTRY-MC95IABA0-10

KT-116362-01R Use for mounting a four bay cradle or two four slot battery

Replacement 4800 mAh battery.
Replacement 4800 mAh battery (10-pack).

chargers on a desk.

chargers on a wall.

charger in a vehicle.

bay cradle (4-pack).

Accessories 2 - 3

Universal Cleat

Guide Cup Tabs

Guide Slots

Table 2-1

MC9500-K Series Accessories (Continued)

Accessory Part Number Description

Power Supply KT -14000-1 48R Supports the Single Bay USB Cradle, Single Slot Battery

Power Supply 50-14000-241R Supports one Four Bay cradle or up to four (4) Four Slot

Guide Cup Installation

Optional guide cups can be used with the four bay cradles to assist the user when hooking the MC9500-K onto the
cradle.

To install the guide cups:

1. Align the tabs on the guide cup with the guide slots on the universal cleat.

2. Slide the guide cup into the guide slots.

Charger and Four Slot Battery Charger.

Battery Chargers.

Figure 2-1

3. Ensure that the guide cup is seated properly.

4. Using the provided screw, secure the guide cup to the cradle. Torque the screw to 2.0 kgf-cm (1.73 in-lbs.)

Align Guide Cup with Universal Cleat

2 - 4 MC9500-K Series Mobile Computer Integrator Guide

Screw

Figure 2-2

Secure Guide Cup to Cradle

Universal Wall Mounting Bracket

Thumb Screw Holes (2)

Mounting Tabs (4)

Power Supply Location

Cable Routing Holes

Mounting Hole

Mounting Holes

Mounting Hole

Use the Universal Wall Mounting Bracket to mount a Four Bay Ethernet cradle, Four Bay Charge Only cradle or
two Four Slot Battery Chargers on a wall.

Accessories 2 - 5

Figure 2-3

Universal Wall Mounting Bracket

NOTE Use fasteners appropriate for the type of wall and the Universal Wall Mount Bracket mounting slots.

For mounting on metal surfaces, it is recommended to use 4 mm or #8 pan head machine screws with a
minimum thread engagement of the screw size (diameter).

For mounting on non-metal surfaces, it is recommended to use 4.8 mm or #10 pan head self-tapping screws
with suitable length and wall plug.

To attach the Universal Wall Mounting Bracket to the wall:

1. Place the template (supplied with the Universal Wall Mounting Bracket) onto the wall, level and mark the four

screw hole locations and drill holes.

2. If the template is not available, use the dimensions in Figure 2-4 on page 2-6.

2 - 6 MC9500-K Series Mobile Computer Integrator Guide

379 mm

14.9 in.

68 mm

2.7 in.

Figure 2-4

3. Install top two screws into the wall.

Mounting Hole Dimensions

The screw heads should protrude 12.7 mm (0.5”) from the wall.

12.7 mm

0.5”

12.7 mm

0.5”

Figure 2-5

4. Align the mounting bracket’s top two mounting holes with the screws. Place mounting bracket on screws.

Install top Two Screws

Figure 2-6

5. Tighten the two screws to the wall securing the bracket.

6. Install and secure two screws at the bottom of the bracket.

Install Bracket on Screws

Accessories 2 - 7

Figure 2-7

Install Bottom Two Screws

Mounting Multiple Brackets

When mounting multiple brackets on a wall:

•

Place brackets next to each other so that the brackets touch.

•

Distance from top mounting hole of one bracket to top mounting hole of next bracket should be 254 mm (10
in.) minimum.

•

Vertical space between brackets should be 131 mm (5.2 in.) minimum.

•

Lowest bracket should not be less 610 mm (18 in.) from the floor.

•

Top bracket should not be higher than 1.8 m (6 ft.) from the floor.

2 - 8 MC9500-K Series Mobile Computer Integrator Guide

FLOOR

39.7 mm
(18 in.)

254 mm

(10 in.)

254 mm

(10 in.)

79 mm

(3.1 in.)

254 mm

(10 in.)

123 mm

(4.8 in.)

131 mm

(5.2 in.)

254 mm

(10 in.)

458 mm

(18.0 in.)

Figure 2-8

Multiple Mount Bracket Layout

Figure 2-9

Mounting Multiple Brac ke ts Horizon tally

Accessories 2 - 9

Figure 2-10

Figure 2-11

Mounting Brackets with Power Strip under Brackets

Mounting Brackets with Power Strip Adjacent to Brackets

2 - 10 MC9500-K Series Mobile Computer Integrator Guide

DC Cable

AC Line Cord

Power Port

Ethernet Cable

Ethernet Switch,
Router, or Hub
Connection

Ethernet Port 1

DC Cable

Four Bay Ethernet Cradle Wall Mounting

To mount the Four Bay Ethernet Cradle on a Universal Wall Mount bracket:

1. Connect the AC line cord to the power supply.

2. Route the AC line cord through the bracket.

3. Connect the DC cable to the power supply. Coil the DC cable so that it fits into the bracket.

Figure 2-12

4. Repeat for each cradle.

5. While holding the cradle close to the bracket, connect the DC Cable to the power port on the cradle.

6. Connect a Ethernet cable to the Ethernet Port 1 connector on the back of the cradle.

Power Connections

Figure 2-13

7. Route the Ethernet cable through the bracket to an ethernet hub.

8. Place cables neatly in the bracket and secure with tie wraps as required. Ensure that all cables are within the

Four Bay Ethernet Cradle Connection

bracket to avoid pinching wires.

Accessories 2 - 11

Mounting Tab

Mounting S lot

Thumb Screw

9. Align the four mounting slots on the back of the cradle with the four mounting tabs on the bracket.

Daisychaining Ethernet Cradles

Figure 2-14

10. Hang the cradle on the bracket ensuring that the cradle is aligned properly.

11. Secures the two thumb screws to hold the cradle to the bracket.

12. Plug the AC line cord into an AC outlet.

Mount Four Bay Cradle onto Mount Bracket

Daisychain up to four Ethernet cradles to connect several cradles to an Ethernet network. Use either a straight or
crossover cable. Daisy-chaining should not be attempted when the main Ethernet connection to the first cradle is
10 Mbps as throughput issues will almost certainly result.

To daisychain more than one Ethernet cradle:

1. Connect power to each Ethernet cradle to daisychain.

2. Connect an Ethernet cable to Port 1 of the first cradle as shown in Figure 2-13.

3. Connect a second Ethernet cable between Port 2 of the first cradle, and Port 1 of the second cradle.

4. Connect additional cradles as described in Step 3.

2 - 12 MC9500-K Series Mobile Computer Integrator Guide

Ethernet Port 1Ethernet P ort 1Ethernet Port 2 Etherne t Port 2

Figure 2-15

Daisychaining Four Bay Ethernet Cradles

Ethernet Cradle Drivers

The MC9500-K includes Ethernet cradle drivers that initiate automatically when you place the MC9500-K in a
properly connected Four Bay Ethernet cradle. After inserting the MC9500-K, configure the Ethernet connection:

1. Tap Start > Settings > Connections tab >WiFi icon. The Configure Network Adapters window appears.

Figure 2-16

2. In the My network card connects to: drop-down list, select the appropriate connection.

Configure Network Adapters Window

3. In the Tap an adapter to modify settings: list, select USB/Ethernet Series Adapter.

Accessories 2 - 13

Figure 2-17

4. In the IP address window, select the appropriate radio button:

•

•

5. Tap the Name Servers tab.

6. Enter the appropriate DNS, Alt DNS, WINS, and Alt WINS server addresses.

7. Tap ok.

8. Tap ok to confirm the setup.

9. Tap ok to exit.

IP Address Tab

Use server-assigned IP address

or

Use specific IP address. Enter the IP address, Subnet mask, and Default gateway, as needed.

LED Indicators

Speed LED

The cradle’s green Speed LED lights to indicate that the transfer rate is 100 Mbps. When it is not lit it indicates that
the transfer rate is 10Mbps.

Link LED

The cradle’s yellow Link LED blinks to indicate activity, or stays lit to indicate that a link is established. When it is
not lit it indicates there is no link.

2 - 14 MC9500-K Series Mobile Computer Integrator Guide

Speed LED

(Green)

Link LED

(Yellow)

DC Cable

AC Line Cord

Figure 2-18

Four Bay Ethernet Cradle LED Indicators

Four Bay Charge Only Cradle Wall Mounting

1. Connect the AC line cord to the power supply.

2. Route the AC Line Cord through the bracket.

3. Connect the DC line cord to the power supply. Coil the DC cable so that it fits into the bracket.

Figure 2-19

4. Repeat for each cradle.

Power Connections

5. While holding the cradle close to the bracket, connect the DC line cord to the power port on the cradle.

Accessories 2 - 15

Power Port

DC Cable

Mounting Tab

Mounting Slot

Thumb Scr ew

Figure 2-20

6. Place cables neatly in the bracket and secure with tie wraps as required. Ensure that all cables are within the

Connect DC Power Cable to Cradle

bracket to avoid pinching wires.

7. Align the four mounting slots on the back of the cradle with the four mounting tabs on the bracket.

Figure 2-21

8. Hang the cradle on the bracket ensuring that the cradle is aligned properly.

9. Secures the two thumb screws to hold the cradle to the bracket.

Four Bay Charge Only Cradle Mounting on Bracket

Four Slot Battery Charger Wall Mounting

Two Four Slot Battery Chargers can be mounted on a Universal Wall Mounting Bracket.

2 - 16 MC9500-K Series Mobile Computer Integrator Guide

Power Port

4-way DC Cable

Mounting Tab

Mounting Slot

1. Connect the AC line cord to the power supply.

2. Route the AC line cord through the bracket to an outlet.

3. Connect the 4-way DC cable to the power supply.

Figure 2-22

4. Place cables neatly in the bracket and secure with tie wraps as required. Ensure that all cables are within the

Four Slot Battery Charger Connection

bracket to avoid pinching wires.

5. While holding the charger close to the bracket, connect one end of the 3-way DC cable to the power port on the

charger.

6. Align the four mounting slots on the back of the cradle with the four mounting tabs on the bracket.

Figure 2-23

Four Slot Battery Charger Connection

7. Hang the charger on the bracket ensuring that the charger is aligned properly.

8. Secures the two thumb screws to hold the charger to the bracket.

9. Repeat steps 5 through 8 for the second charger.

When mounting four Four Slot Battery Chargers on two mounting brackets, only one power supply is required.
Connect the 4-way cable to the power supply. Each cable connects to four Four Slot Battery Chargers.

Accessories 2 - 17

Power Supply

DC Cable Plugs

Figure 2-24

Mount Four Four Slot Battery Chargers

Universal Desk Mounting Bracket

Use the Universal Desk Mounting Bracket to mount a Four Bay Ethernet cradle or a Four Bay Charge Only cradle.

Figure 2-25

Desk Mounting Bracket

Four Bay Ethernet Cradle Desktop Mounting

1. Align the four slots on the back of the cradle with the four cleats on the bracket.

2 - 18 MC9500-K Series Mobile Computer Integrator Guide

Figure 2-26

2. Hang the cradle on the bracket ensuring that the cradle is aligned properly.

3. Secures the two thumb screws to hold the cradle to the bracket.

4. Place the power supply on to the bracket.

5. Connect the AC line cord to the power supply.

6. Route the AC line cord to an outlet.

7. Connect the DC line cord to the power supply.

8. Connect the DC line cord to the power port on the cradle.

Place Cradle onto Universal Desk Mount Bracket

Accessories 2 - 19

DC Cable

AC Line Cord

Power Port

Ethernet Port 1

Ethernet P ort 2

Ethernet Cable

Figure 2-27

9. Connect a Ethernet cable to the Ethernet Port 1 connector on the back of the cradle.

10. Route the network cable to a network hub.

Power Connection

Figure 2-28

11. Place cables neatly in the bracket and secure with tie wraps as required.

Four Bay Charge Only Cradle Desktop Mounting

1. Align the four slots on the back of the cradle with the four cleats on the bracket.

2. Hang the cradle on the bracket ensuring that the cradle is aligned properly.

Ethernet Connection

2 - 20 MC9500-K Series Mobile Computer Integrator Guide

DC Cable

AC Line Cord

Power Port

3. Secures the two thumb screws to hold the cradle to the bracket.

4. Place the power supply on to the bracket.

5. Connect the AC line cord to the power supply.

6. Route the AC line cord to an outlet.

7. Connect the DC line cord to the power supply.

8. Connect the DC line cord to the power port on the cradle.

Figure 2-29

9. Place cables neatly in the bracket and secure with tie wraps as required.

Power Connection

Four Slot Battery Charger Desk Mount Setup

Thumb Screw

Desk Mount Bracket

Power Port

This section describes how to set up the Four Slot Battery Charger with a desk mount bracket.

1. Align the thumb screw on the charger with the screw hole in the desk mount bracket.

Accessories 2 - 21

Figure 2-30

2. Connect the power supply DC line cord to the power port on the back of the charger.

3. Plug the AC line cord into the power supply.

4. Plug the AC line cord into an outlet.

Connect Charger to Desk Mount Bracket

Figure 2-31

Four Slot Battery Charger Power Connection

2 - 22 MC9500-K Series Mobile Computer Integrator Guide

USB Port (micro-AB)

Power Supply

Power Port

AC Line Cord

USB Sync Cable

(USB micro-B to USB A)

DC Cable

Single Bay USB Cradle

This section describes how to set up a Single Bay USB cradle. For USB communication setup procedures see

Chapter 3, ActiveSync.

The Single Bay USB Cradle:

•

Provides 5.4 VDC power for operating the MC9500-K.

•

Synchronizes information between the MC9500-K and a host computer. See Chapter 3, ActiveSync for
information on setting up a partnership between the MC9500-K and a host computer.

•

Charges the MC9500-K’s battery.

Setup

Figure 2-32

1. Connect the power supply DC line cord to the power port on the back of the cradle.

2. Plug the AC line cord into the power supply.

3. Plug the AC line cord into an AC outlet.

Single Bay USB Cradle Power and USB Connections

NOTE Ensure that the correct USB Sync cable is used. The cable must have a USB micro-B connector.

4. Connect the USB Sync cable to the USB port on the back of the cradle.

5. Connect the other end of the USB Sync cable to the USB port on the host computer.

Accessories 2 - 23

2 - 24 MC9500-K Series Mobile Computer Integrator Guide

Power Supply

AC Line Cord

Power Port

DC Cable

Single Slot Battery Charger

This section describes how to set up the Single Slot Battery Charger.

Setup

1. Connect the power supply DC cable to the power port on the back of the charger.

2. Plug the AC line cord into the power supply.

3. Plug the AC line cord into an outlet.

Single Bay USB Cradle/Single Slot Battery Charger

Figure 2-33

The Single Slot Battery Charging Charger and the Single Bay USB Cradle can be connected together using the
supplied clip.

1. Snap the clip onto the bottom of the Single Slot Battery Charger.

Single Slot Battery Charge r Set up

Accessories 2 - 25

Clip

Figure 2-34

2. Align the Single Bay USB Cradle with the clip.

3. Snap the Single Bay USB Cradle onto the clip.

Figure 2-35

Single Bay USB Cradle with Clip

Single Bay USB Cradle and Battery Charger

Use the DC “Y” Cable to power both cradles.

1. Connect the power supply DC line cord to the female jack of the DC “Y” cable.

2. Connect one power plug of the DC “Y” cable to the power port on the Single Bay USB cradle and the other

power plug to the power port of the Single Slot Battery Charger.

2 - 26 MC9500-K Series Mobile Computer Integrator Guide

Female Jack

Female Jack

Figure 2-36

3. Plug the AC line cord into the power supply.

4. Plug the AC line cord into an outlet.

DC “Y” Cable Connected to Single Bay USB Cradle and Single Slot Battery Charger

Use the DC “Y” Cable to power two Single Slot Battery Chargers.

1. Connect the power supply DC line cord to the female jack of the DC “Y” cable.

2. Connect each power plug of the DC “Y” cable to the power ports on the Single Slot Battery Charger.

Figure 2-37

3. Plug the AC line cord into the power supply.

4. Plug the AC line cord into an outlet.

DC “Y” Cable Connected to Two Single Slot Battery Chargers

Magnetic Stripe Reader

Card Reader Slot

Release Button

This section describes how to set up and use the snap-on Magnetic Stripe Reader (MSR) with the MC9500-K. The
MSR snaps on to the back of the MC9500-K and removes easily when not in use.

When attached to the MC9500-K, the MSR allows the MC9500-K to capture data from magnetic stripe cards. To
download sample MSR data capture software, visit http://www.motorola.com/enterprisemobility/support

NOTE The MSR provides pass-through charging so that the MC9500-K can be changed while MSR is attached and

connected to a cradle or cable.
While charging, the MSR functionality is disabled.
When hooking the MC9500-K with MSR onto a four bay cradle, remove the guide cup before using.

Attaching and Removing the MSR

Align and hook the MC9500-K interface pocket onto the MSR’s cleat.

Accessories 2 - 27

.

Using the MSR

Figure 2-38

To remove the MSR press the release button and remove the MSR from the MC9500-K.

The MSR3000 sample application illustrates how an application handles MSR inputs (refer to Motorola Enterprise
Mobility Applications User’s Guide).

To use the MSR:

1. Attach the MSR to the MC9500-K.

2. Power on the MC9500-K.

3. Tap Start > Samples.C > MSR to start the sample application.

MSR Installation

2 - 28 MC9500-K Series Mobile Computer Integrator Guide

4. Swipe the magnetic stripe card through the MSR, with the magnetic stripe on the card away from you. Swipe

the card in either direction, up and down or down and up. For best results, gently press on the card while
swiping to ensure contact with the bottom of the MSR slot.

Figure 2-39

Magnetic Stripe Card Swiping

USB/Charge Cable

Provide the MC9500-K with operating and charging power when used with the Motorola approved power supply.
Synchronize information between the MC9500-K and a host computer. With customized or third party software, it

can also synchronize the MC9500-K with corporate databases.

Figure 2-40

To connect the MC9500-K:

USB/Charge Cable

1. Align and hook the cleat of the cable onto the interface pocket of the MC9500-K.

2. Press the square down until it attached to the matching mechanism.

Accessories 2 - 29

Figure 2-41

3. Connect the DC cable from the power supply to the barrel jack.

4. Connect the USB connector to the host computer.

Connecting Cable to MC9500-K

Figure 2-42

Connection to Host Computer and Power Supply

Auto Charge Cable

Provide the MC9500-K with operating and charging power when used with a vehicle cigarette lighter.

2 - 30 MC9500-K Series Mobile Computer Integrator Guide

Figure 2-43

1. Align and hook the Vehicle Adapter Module onto the MC9500-K.

2. Press the Vehicle Adapter Module down until it snaps into position.

Figure 2-44

3. Connect the power plug of the cable into the power port on the Vehicle Adapter Module.

Auto Charge Cable

Connect Vehicle Adapter Module

Accessories 2 - 31

Figure 2-45

4. Plug the power plug into the cigarette lighter.

Connect Vehicle Power to Vehicle Adapter Module

Headset Adapter Cable

Use the Headset Adapter Cable to connects a headset to the MC9500-K.

Figure 2-46

Headset Connection

2 - 32 MC9500-K Series Mobile Computer Integrator Guide

Serial Port

Line In Port

LEDs

Phone Port

Modem Dongle

This section describes how to setup and use the MDM9000 Modem Dongle with the MC9500-K.

Figure 2-47

The Modem Dongle enables data communication between the MC9500-K and a host computer, remotely through a
telephone line, and synchronizes information between the MC9500-K and a host computer.

The following items are required for a modem connection:

•

•

•

•

The following items are required for communication:

•

•

•

•

Modem Dongle

Telephone number, IP address and DNS/WINS address information from the dial-in server administrator
Dial-in account on the host system, including a user ID and password
RJ11 or RJ12 modem cable
Functioning telephone jack that supports plug-in modems connected to the local telephone system

Setup of Country Codes to use the modem with the appropriate country’s telephone network.

MC9500-K
Modem dongle
Module adapter cable
Microsoft ActiveSync

Setup of host computer and mobile computer.

Connecting to the MC9500-K

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Phone cord

Phone port

Accessories 2 - 33

Figure 2-48

CAUTION Do not connect the modem's 15-pin connector into a VGA port of a host computer.

Modem Dongle Connection - MC9500-K

2 - 34 MC9500-K Series Mobile Computer Integrator Guide

Using the Correct Telephone Line Type

Use a standard analog telephone line, as in most households. In an office, use a line connected to a fax machine or
modem. In a hotel, request a room with a standard telephone line or data port. If necessary, check with the local
phone company or administrator to make sure you are using the right type of line before sending data.

NOTE If using a phone, connect the cord from the phone to the Phone port on the modem.

Table 2-2

Off Modem is not properly connected to the
Green Modem is connected to the
Solid Amber

Modem Indicators

LED Indication

MC9500-K

MC9500-K

MC9500-K

is communicating with the host computer.

and is receiving power.

Configuring the MC9500-K for the Modem

To create a new modem connection:

1. Connect the modem to the MC9500-K as shown in Figure 2-48 on page 2-33.

2. Tap Start > Settings > Connections tab > Connections icon.

; modem is not receiving power.

Figure 2-49

3. In the Connections window, select Add a new modem connection to create a connection.

Connections Window

Accessories 2 - 35

Figure 2-50

4. Enter a name for the connection. In the drop-down menu, select Hayes Compatible on COM1, then tap Next.

Figure 2-51

5. Enter the country region code, area code and access phone number in the My Connection window and tap
Next.

New Connection Window

My Connection Window - Phone Number

NOTE Depending on the location when dialing, additional numbers may need to be dialed (e.g., a 9 prefix is often

required if dialing from work; a country code is needed i f dialing internati onally). To avoid cre ating new modem
connections for each situation, tap use dialing rules to define frequently used dialing locations.

Figure 2-52

My Connection Window - User Information Settings

2 - 36 MC9500-K Series Mobile Computer Integrator Guide

6. If necessary, enter the user name, password and domain.

7. Tap Finish.

Connecting the Modem

To start the connection:

1. Tap Start > Settings > Connections tab > Connections.

2. In the Connections window, tap Manage existing connections.

3. Tap and hold the connection name, then select Connect from the menu that appears. The modem attempts to

connect.

Figure 2-53

Creating a Connection

Chapter 3 ActiveSync

Introduction

To communicate with various host devices, install Microsoft ActiveSync (version 4.5 or higher) on the host
computer. Use ActiveSync to synchronize information on the mobile computer with information on the host
computer. Changes made on the mobile computer or host computer appear in both places after synchronization.

NOTE When a mobile computer with Windows Mobile 6 is connected to a host computer and an ActiveSync

connection is made, the WLAN radio is disabled. This is a Microsoft security feature to prevent connection to
two networks at the same time.

ActiveSync software:

•

Allows working with mobile computer-compatible host applications on the host computer. ActiveSync
replicates data from the mobile computer so the host application can view, enter , and modify data on the
mobile computer.

•

Synchronizes files between the mobile computer and host computer, converting the files to the correct
format.

•

Backs up the data stored on the mobile computer. Synchronization is a one-step procedure that ensures the
data is always safe and up-to-date.

•

Copies (rather than synchronizes) files between the mobile computer and host computer.

•

Controls when synchronization occurs by selecting a synchronization mode, e.g., set to synchronize
continually while the mobile computer is connected to the host computer, or set to only synchronize on
command.

•

Selects the types of information to synchronize and control how much data is synchronized.

Installing ActiveSync

To install ActiveSync on the host computer, download version 4.5 or higher from the Microsoft web site at

http://www.microsoft.com. Refer to the installation procedures included with the ActiveSync software.

3 - 2 MC9500-K Mobile Computer Integrator Guide

Mobile Computer Setup

NOTE Microsoft recommends installing ActiveSync on the host computer before connecting the mobile computer.

The mobile computer can be set up to communicate with a USB connection. Chapter 2, Accessories provides the
accessory setup and cable connection information for use with the mobile computer. The mobile computer
communication settings must be set to match the communication settings used with ActiveSync.

1. On the mobile computer tap Start > Programs > ActiveSync icon. The ActiveSync window appears.

Figure 3-1

2. Tap Menu > Connections.

3. Select the connection type from the drop-down list.

4. Tap OK to exit the Connections window and tap OK to exit the ActiveSync window.

5. Proceed with installing ActiveSync on the host computer and setting up a partnership.

ActiveSync Window

Setting Up an ActiveSync Connection on the Host Computer

To start ActiveSync:

1. Select Start > Programs > Microsoft ActiveSync on the host computer. The ActiveSync Window displays.

ActiveSync 3 - 3

Figure 3-2

2. In the ActiveSync window, select File > Connection Settings. The Connection Settings window appears.

Figure 3-3

3. Select the appropriate check box for the type of connection used.

4. Select the Show status icon in Taskbar check box.

ActiveSync Window

NOTE Assign each mobile computer a unique device name. Do not try to synchronize more than one mobile

computer to the same name.

Connection Settings Window

5. Select OK to save any changes made.

Synchronization with a Windows Mobile 6 Device

NOTE When a mobile computer with Windows Mobile 6 is connected to a host computer and an ActiveSync

connection is made, the WLAN radio (if applicable) is disabled. This is a Microsoft security feature to prevent
connection to two networks at the same time.

3 - 4 MC9500-K Mobile Computer Integrator Guide

To synchronize with a Windows Mobile 6 device:

1. If the Get Connected window does not appear on the host computer, select Start > All Programs > Microsoft
ActiveSync.

Figure 3-4

2. Click Next.

Figure 3-5

3. Select the check box to synchronize with a server running Microsoft Exchange if applicable.

4. Click Next.

Synchronization Setup Wizard Window

Synchronization Directly With a Server Window

ActiveSync 3 - 5

Figure 3-6

5. Select the appropriate settings and click Next.

Figure 3-7

6. Click Finish.

Synchronization Option Window

Wizard Complete Window

Figure 3-8

ActiveSync Connected Window

3 - 6 MC9500-K Mobile Computer Integrator Guide

During the first synchronization, information stored on the mobile computer is copied to the host computer. When
the copy is complete and all data is synchronized, the mobile computer can be disconnect from the host computer.

NOTE The first ActiveSync operation must be performed with a local, direct connection. Windows Mobile retains

partnerships information after a cold boot.

For more information about using ActiveSync, start ActiveSync on the host computer, then see ActiveSync Help.

Chapter 4 Application Deployment for

Mobile 6

Introduction

This chapter describes new features in Windows Mobile 6 including new security features, how to package
applications, and procedures for deploying applications onto the MC9500-K.

Security

The MC9500-K implement a set of security policies that determine whether an application is allowed to run and, if
allowed, with what level of trust. To develop an application, you must know the security configuration of the device,
and how to sign an application with the appropriate certificate to allow the application to run (and to run with the
needed level of trust).

Application Security

Application security controls the applications that can run on the MC9500-K.

•

Trusted - All applications must be digitally signed by a certificate on the MC9500-K.

•

Prompted - User is prompted to allow unsigned applications to run.

•

Open - All applications run.

Developers can include their own certificates and provision the device to “trusted.”

Digital Signatures

Digital signatures provide a way to authenticate the author of EXEs, DLLs, and packages. Digitally signed
applications give users confidence that an application comes from where they think it comes from. For example, if
an end-user downloads an update package from the internet that is digitally signed with Motorola's software
certificate, they are assured that the package is authentic and that it was created by Motorola. By enforcing the use
of digital signatures, users can also prevent malicious applications from executing on the MC9500-K. For example,
users can provision the MC9500-K to only execute “trusted” applications (digitally signed).

Motorola ships all Windows Mobile 6 based products in an “open” state, which means all signed and unsigned
applications should work. However, customers can still reconfigure their MC9500-Ks to operate in the “trusted”

4 - 2 MC9500-K Mobile Computer Integrator Guide

mode. This means that only applications signed with a certificate from the Privileged Execution Trust Certificate
Store can run.

To support the broadest number of deployments, third-party software developers should perform the following
when releasing software for a Windows Mobile 6 devices:

•

Sign all their EXEs & DLLs with their private key

•

Provide the corresponding public certificate to end-users so that it can be installed into Privileged Execution
Trust Certificate Store.

If the software is installed via a .CAB file, developer should also:

•

Sign the .CAB file with their private key

•

Provide the corresponding public certificate to end-users so that it can be installed into SPC Certificate Store.

Locking Down a Mobile Computer

Like most configuration options in Windows Mobile 6, security settings are set via XML provisioning. For example,
to enforce the “trusted” model and only allow applications signed with a privileged certificate to run, use the
following provisioning document:

<wap-provisioningdoc>
<characteristic type=”SecurityPolicy”>

<!-- Disallow unsigned apps -->

<parm name= “4102” value= “0”/>

<!-- No Prompt -->
<parm name= “4122” value= “1”/>
</characteristic>
</wap-provisioningdoc>

For more information on various security options, refer to the Security Policy Settings topic in the latest Windows
Mobile documentation.

Application Deployment for Mobile 6 4 - 3

Installing Certificates

Use XML provisioning to query and delete certificates from certificate stores. T o add a new certificate the Privileged
Execution Trust Certificate Store, use the following sample provisioning document:

<wap-provisioningdoc>

<characteristic type= “CertificateStore”>
<characteristic type= “Privileged Execution Trust Authorities”>
<characteristic type= “657141E12FA45786F6A57CA6464032D4B3A55475”>

<parm name= “EncodedCertificate” value= “
This is sample text. This is sample text. This is sample text. This is sample text.
This is sample text. This is sample text. This is sample text. This is sample text.

This is sample text. This is sample text. This is sample text. This is sample text. = “/>
</characteristic>
</characteristic>
</characteristic>

</wap-provisioningdoc>

To create your own provisioning document with real certificate information:

1. Obtain a certificate from a security provider such as VeriSign.

2. Double-click on the certificate file (.CER) to open it.

3. Click on the Details tab and locate the Thumbprint field.

4. Copy the contents of the Thumbprint field and replace the value in the XML example above.

5. Click the Copy to File… button.

6. Click Next to start the Certificate Export Wizard .

7. Select Base-64 encoded X.509 (.CER) and then click Next.

8. Set the File Name to CertOutput.xml and click Next.

9. Click Finish to export the certificate.

10. Open the exported file, CertOutput.xml, in a text editor (i.e., NotePad).

11. Copy the contents of the file (excluding the first line, last line, and CR/LF) and replace the value of the

“EncodedCertificate” parameter in the xml example above.

Device Management Security

You can control access to certain device settings and security levels, such as installing applications and changing
security settings. Refer to the Windows Mobile Version 6 Help file for information on device management security.

Remote API Security

The Remote API (RAPI) enables applications that run on a desktop to perform actions on a remote device. RAPI
provides the ability to manipulate the file system on the remote device, including the creation and deletion of files
and directories. By default, Motorola ships with RAPI in the restricted mode. Certain tools, such as RAPIConfig,

4 - 4 MC9500-K Mobile Computer Integrator Guide

may not work properly. Refer to the Windows Mobile Version 6 Help file for finding information on Remote API
security policies.

Packaging

NOTE Applications compiled for Windows Mobile 6 are not backward-compatible with previous versions.

Packaging combines an application's executable files into a single file, called a package. This makes it easier to
deploy and install an application to the MC9500-K. Package new applications and updates, such as new DLL files,
as CAB files, then deploy them to Mobile 6 devices. Refer to the Microsoft Windows Mobile 6 Help file for
information on CAB files.

Deployment

To install applications onto the MC9500-K, developers package the application and all required files into a CAB file,
then load the file onto the MC9500-K using one of the following options:

•

Microsoft ActiveSync 4.5 or highe r

•

Storage Card

•

MSP 3.X

•

AirBEAM

•

Image Update (for updating the operating system).

Refer to the Microsoft Windows Mobile 6 Help file for information on CAB files.

Installation Using ActiveSync

To install an application package:

1. Connect the MC9500-K to a host computer using ActiveSync. See Chapter 3, ActiveSync for more information.

2. Locate the package file on the host computer.

3. In ActiveSync on the host computer, open Explorer for the MC9500-K.

4. Copy the CAB file from the host computer to the \temp directory on the MC9500-K.

5. On the MC9500-K, navigate to the \temp directory.

6. Tap on the application CAB file. The application installs on the MC9500-K.

Installation Using Storage Card

To install an application package:

1. Copy the package CAB file to a storage card using an appropriate storage card reader.

2. Install the storage card into the MC9500-K.

3. On the MC9500-K, open File Explorer.

Application Deployment for Mobile 6 4 - 5

4. Open the Storage Card directory.

5. Tap the package CAB file. The application installs on the MC9500-K.

Installation Using AirBEAM

The AirBEAM Smart Client provides backward-compatible legacy AirBEAM functionality and backward-compatible
legacy MSP 2.x Level 2 Agent functionality.

Refer to the AirBEAM Smart Windows CE Client Product Reference Guide, p/n 72-63060-xx, for instructions for
AirBEAM Smart client.

MSP 3.X

The MSP 3 Client Software is a set of software components that come pre-installed on the MC55. The MSP 3
Client software consists of the following components:

The RD Client provides support for MSP 3 Staging functionality, provides support for the MSP 3 Legacy Staging
process, and provides support for backward-compatible legacy MSP 2.x Legacy Staging functionality.

The MSP 3 Agent provides MSP 3 Provisioning functionality and Control functionality when used with MSP 3.2
Control Edition.

Refer to the Mobility Services Platform 3.2 User’s Guide, p/n 72E-100158-xx, for instructions for using the Rapid
Deployment and MSP3 Agent clients.

Image Update

Windows Mobile 6 contains an Image Update feature that updates all operating system components. All updates
are distributed as update packages. Update packages can contain either partial or complete updates for the
operating system. Motorola distributes the update packages on the Support Central Web Site,

http://www.motorola.com/enterprisemobility/support

To update an operating system component, copy the update package to the MC9500-K using one of a variety of
transports, including ActiveSync, an microSD card, or MSP. Then, initiate the update using one of the following
methods:

•

Double-tap the package file in File Explorer (similar to extracting a CAB file)

•

Perform a special boot sequence that initiates the update.

NOTE The MC9500-K must have at least 5 MB of free space to perform an OS update.

To initiate an update:

1. Go to the Support Central web site, http://www.motorola.com/enterprisemobility/support.

2. Download the appropriate update package.

.

3. Copy the update package to either the \temp directory on the MC9500-K, or to a microSD card.

4. Connect the MC9500-K to AC power. See Chapter 2, Accessories.

5. Simultaneously press the Power button and the 1 and 9 keys.

6. Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold the

left scan button. The BootLoader screen appears.

4 - 6 MC9500-K Mobile Computer Integrator Guide

7. Release the left scan button.

8. The Update Loader application first looks for a file on a microSD card. If it does not find it, it looks in the \temp

directory.
When it finds the appropriate file, it loads the package onto the MC9500-K. A progress bar displays until the

update completes.

9. The MC9500-K re-boots.

10. The calibration screen appears.

NOTE When initiating an update via a boot sequence, the update loader looks for updates first on the root of an

installed microSD card an d then in the \temp fol der on the MC9500-K’ s persistent stora ge volume . A respons e
file, pkgs.lst, indic ates whic h fi les to u pda te. In mos t c ase s, Motorola provides this pkgs.lst fil e with the u pda te
and you should only modify it whe n u pdatin g a s plash scree n p artitio n. See Cre ating a Splash Screen for more
information.

Creating a Splash Screen

Use a bitmap file to create a customized splash screens for the MC9500-K. Use Image Update with a bitmap file,
rather than a package file, to update the splash screen.

To create a custom splash screen:

1. Create a .bmp file using a graphic program with the following specifications:

•

Size: 592 x 480.

•

Colors: 16 bits per pixel (65536 colors) for color displays.

2. Modify the bitmap file and save.

To load the splash screen on the MC9500-K:

1. Create a text file named pkgs.lst which contains the name of the bmp file. For example, mysplash.bmp.

2. Copy the bmp file and the pkgs.lst file to one of the following:

•

SD card root directory

•

MC9500-K’s \temp directory.

3. If using an SD card, insert the SD card into the MC9500-K.

4. Perform a cold boot.

5. Press the left side scan button for 5 seconds while booting to invoke the Update Loader and install the splash

screen.

XML Provisioning

To configure the settings on an MC9500-K, use XML provisioning. To install an XML provisioning file on the
MC9500-K, create a Cabinet Provisioning File (CPF). A CPF file is similar to a CAB file and contains just one file:
_setup.xml. Like a CAB file, the CPF extension is associated with WCELoad.EXE. Opening a CPF extracts the
XML code and uses it to provision and configure the MC9500-K. The user receives an e-mail notification indicating
success or failure.

XML provisioning provides the ability to configure various features of the MC9500-K (i.e., registry and file system).
However, some settings require security privileges. To change registry settings via a CPF file, you must have
certain privileges (roles). Some registry keys require you to simply be an Authenticated User, while other registry
keys require you to be a Manager. Refer to the Microsoft Windows Mobile 6 Help file, Metabase Settings for
Registry Configuration Service Provider section, for the default role settings in Windows Mobile 6.

For those registry settings that require the Manager role, the CPF file must be signed with a privileged certificate
installed on the device. Refer to the Microsoft Windows Mobile 6 Help file and the Windows Mobile 6 SDK for
instructions and sample test certificates.

Creating an XML Provisioning File

Application Deployment for Mobile 6 4 - 7

To create a .cpf file:

1. Create a valid provisioning XML file named _setup.xml using an XML editor or the tools supplied with Visual

Studio 2005. (For example, use the SampleReg.xml sample created in the RegMerge section and rename it
_setup.xml.) Ensure the file contains the required parameters for the operation. Refer to the Microsoft Windows
Mobile 6 Help file for information.

2. In the Windows Mobile 6 tools directory on the desktop computer (typically \Program Files\Windows CE

Tools\wce500\Windows Mobile 6 Pocket PC SDK\Tools), run the Makecab.exe utility, using the following
syntax to create a .cpf file from the _setup.xml file:

MakeCab.exe /D COMPRESS=OFF _setup.xml myOutCpf

NOTE COMPRESS=OFF is required for backward compatibility with Pocket PC.

3. Optionally, use the Authenticode tools to sign the .cpf file.

4. Tap the filename to install.

5. Certain applications and settings require a cold boot to take affect. In these cases, cold boot the MC9500-K.

Refer to the Windows Mobile Version 6 Help file for more information.

XML Provisioning vs. RegMerge and Copy File

Prior to Windows Mobile 6, Motorola used two drivers (RegMerge and CopyFiles) to update the registry and to
copy files during a cold boot. With Mobile 6, Motorola recommends using XML provisioning instead. RegMerge and
CopyFiles are supported for backward compatibility but Motorola may eliminate support in the future. The following
sections provide examples of how RegMerge and CopyFiles were used, and how to perform the same function
using XML provisioning.

4 - 8 MC9500-K Mobile Computer Integrator Guide

RegMerge

RegMerge.dll is a built-in driver that allows updating the registry during a clean boot. RegMerge runs very early in
the boot process and looks for registry files (.reg files) in certain Flash File System folders (i.e., \Application) during
a clean boot. It then merges the registry changes into the system registry located in RAM.

The following example uses RegMerge to set a registry key:
SampleReg.reg

[HKEY_LOCAL_MACHINE\Hardware\DeviceMap\Backlight]

“BacklightIntensity”=dword:00000036
The following example uses XML provisioning to perform the same task:
SampleReg.xml

<wap-provisioningdoc>

<characteristic type= “Registry”>

<characteristic type= “HKLM\Hardware\DeviceMap\Backlight”>

<parm name= “BacklightIntensity” value= “54” datatype= “integer” />

</characteristic>

</characteristic>

</wap-provisioningdoc>

CopyFiles

CopyFiles copies files from one folder to another on a clean boot. During a clean boot CopyFiles looks for files with
a .CPY extension in the root of the Application FFS partition. These files are text files containing the source and
destination for the desired files to copy, separated by “>”.

The following example uses CopyFiles to copy a file from the \Application folder to the \Windows folder:
SampleCpy.cpy

\Application\example.txt > \Windows\example.txt
The following example uses XML provisioning to perform the same task:

SampleCpy.xml

Storage

Application Deployment for Mobile 6 4 - 9

<wap-provisioningdoc>

<characteristic type= “FileOperation”>

<characteristic type= “\Windows” translation= “filesystem”>

<characteristic type= “MakeDir”/>
<characteristic type= “example.txt” translation= “fileystem”>

<characteristic type= “Copy”>

<parm name= “Source” value= “\Application\example.txt” translation= “filesystem”/>

</characteristic>

</characteristic>

</characteristic>

</characteristic>

</wap-provisioningdoc>

Mobile 6 contains three types of file storage:

•

Random Access Memory (RAM)

•

Persistent Storage

•

Application folder.

Random Access Memory

Executing programs use RAM to store data. Data stored in RAM is lost upon a warm boot. RAM also included a
volatile file storage area called Cache Disk.

Volatile File Storage (Cache Disk)

Windows Mobile 6 memory architecture uses persistent storage for all files, registry settings, and database objects
to ensure data is retained even after a power failure. Persistent storage is implemented using Flash memory
technology which is generally slower than volatile RAM memory. In certain situations the speed of the operation is
more important than the integrity of the data. For these situations, Motorola has provided a small volatile File
Storage volume, accessed as the Cache Disk folder. Disk operations to the Cache Disk folder are much faster than
to any of the persistent storage volumes, but data is lost across warm boots and power interruptions. Note that a
backup battery powers RAM memory, including the Cache Disk, when you remove the main battery for a short
period of time.

The MC9500-K uses the Cache Disk for temporary data that can be restored from other sources, for example, for
temporarily “caching” HTML web pages by a browser or generating formatted files to send to a printer. Both
situations benefit from the increased speed of the cache disk, but you can restore the data if needed.

DO NOT use the Cache Disk as a method to improve application performance. Analyze applications that perform
slower in persistent storage to optimize disk access. Common areas for optimization include minimizing the
number of reads and writes to a file, removing unneeded debug logging, and minimizing file flushing or closing
files.

4 - 10 MC9500-K Mobile Computer Integrator Guide

Persistent Storage

Windows Mobile 6 protects all data and applications from power-related loss. Because Windows Mobile 6 mounts
the entire file system and registry in persistent storage (rather than using RAM), MC9500-K devices provide a
reliable storage platform even in the absence of battery power.

Persistent storage provides application developers with a reliable storage system available through the standard
file system and registry APIs. Persistent storage is optimized for large reads and writes; therefore, applications
reading and writing data in large chunks tend to outperform those applications reading and writing small blocks of
data. Data in persistent storage is lost upon a clean boot.

Persistent storage contains all the directories under the root directory except for Application, Cache Disk, and
Storage Card (if a storage card is installed). Persistent storage is approximately 320 MB (formatted) for
128 MB/512 MB configurations with Mobile 6.1, 270 MB (formatted) on 128 MB/512 MB configurations with Mobile

6.5 or 680 MB (formatted) on 256 MB/1 GB configurations with Mobile 6.5 and MC959B-K with Mobile 6.1.

Application Folder

The Application folder is a super-persistent storage that is persistent even after a clean boot. Accessing data in the
Application folder is slower than accessing persistent storage. The Application folder is used for deployment and
device-unique data. For example, network profiles can be stored in the Application folder so that connection to the
network is available after a cold boot. The Application folder is approximately 60 MB (formatted) for
128 MB/512 MB configurations with Mobile 6.1, 58 MB (formatted) on 128 MB/512 MB configurations with Mobile

6.5 or 117 MB (formatted) on 256 MB/1 GB configurations with Mobile 6.5 and MC959B-K with Mobile 6.1.

Enterprise Mobility Developer Kits

The Motorola Enterprise Mobility Developer Kit (EMDK) family of products allows you to write applications that take
advantage of the capture, move and manage capabilities of the MC9500-K. Go to the Support Central
(http://support.symbol.com) to download the appropriate developer kit.

Chapter 5 MC9596 - GSM HSDPA

Configuration

Introduction

This chapter explains how to verify MC9596-K service on an Global System for Mobile communications (GSM)
wireless network and establish settings.

GSM networks deliver mobile voice and data services, such as Short Message Service (SMS)/Text Messaging,
with full roaming capabilities across the world. High-speed Downlink Packet Access (HSDPA) enabled networks
offer Internet-based content and packet-based data services. This enables services such as internet browsing,
e-mail on the move, powerful visual communications, multimedia messages, and location-based services.

When using the MC9596-K as a phone, services can include speed dialing, call tracking, voice mail, call
forwarding, conference calling, and caller ID, depending on the type of service.

Also use the integrated phone as a modem to connect the MC9596-K to an ISP or work network. The GSM
enabled MC9596-K can connect to the Internet or work network using Cellular Line, or using the modem specified
by the mobile phone service provider.

NOTE Before using an MC9596-K on a wireless network, first select a provider, establish a voice and data-enabled

service plan, and configure the MC9596-K (where applicable). Refer to the MC9500-K Mobile Computer User
Guide for information on how to use the phone and services.

Quick Startup Steps

To use the MC9596-K for phone and data connections:

1. Install an activated SIM card. See Installing the SIM Card on page 1-3.

2. Ensure network coverage. See Ensuring Network Coverage on page 5-2.

3. Configure a data connection. See Configuring a Data Connection on page 5-3.

NOTE Data connecti on confi guration i s pre-p ackaged with T-Mobile servi ce. Other s ervice providers m ay requir e data

connection configuration

4. Configure phone settings. See MC95 96-K Settings on page 5-5.

.

5 - 2 MC9500-K Mobile Computer Integrator Guide

MC9596-K Service Verification

MC9596-K phone and data services require a live SIM card, obtained from a service provider, installed in the
MC9596-K phone. The SIM card has embedded circuitry on one side of its surface which, when inserted into an
MC9596-K phone, provides phone service. The SIM card provides a phone number, determines the features or
services available to the subscriber, and identifies the subscriber to the network.

In addition to SIM card installation, the MC9596-K may require various settings to operate as a phone with data
connection features.

Ensuring Network Coverage

1. Ensure an activated SIM card, from the phone service provider, is installed in the MC9596-K.

NOTE The SIM card must be enabled to connect to the network.

2. Verify active phone and data services by tapping to display the Phone dialog. The Carrier name appears in

the dialog box.

Figure 5-1

3. Verify SIM card functionality:

a. Tap Start > Settings > Personal tab > Phone icon > Network tab.

Figure 5-2

Connectivity Dialog

Phone Settings Window - Network Tab

b. Ensure the service provider’s network appears in the Current network: field.

c. If the network does not appear, tap Find Network. If the network still does not appear, verify that the SIM

card was installed correctly. If it was, and no network appears, contact the service provider.

Configuring a Data Connection

A data connection allows Internet access across a wireless network.
To set up a new data connection:

1. Acquire an Access Point Name (APN) from the service provider.

2. Tap Start > Settings > Connections tab > Connections icon > Tasks tab.

MC9596 - GSM HSDPA Configuration 5 - 3

Figure 5-3

3. Under My ISP select Add a new modem connection.

Figure 5-4

4. Enter a connection name in the Enter a name for the connection: text box.

5. Select Cellular Line (GPRS) from the Select a modem: drop-down list.

6. Tap Next.

Connections Window

Connections Window - Make New Connection

5 - 4 MC9500-K Mobile Computer Integrator Guide

Figure 5-5

7. Enter the APN from the service provider in the Access p oint name: text box.

8. Tap Next.

Figure 5-6

9. Enter a username in the User name text box, if required by the service provider.

10. Enter a password in the Password text box, if required by the service provider.

11. Enter a domain name in the Domain text box, if required by the service provider.

Connections Window - Access Point Name

Connections Window - User Name & Password

12. Tap Finish.

13. Tap ok to exit Connections.

MC9596-K Settings

Use the Phone Settings window to customize settings, such as the ring type and ring tone for incoming calls,
security options, and other options depending on the type of service.

Phone

Use the Phone tab to customize ring type, ring tone, keypad tone.
Tap

Start > Settings > Personal tab > Phone icon > Phone tab

or

Start > Phone > Menu > Options > Phone tab.

MC9596 - GSM HSDPA Configuration 5 - 5

Figure 5-7

MC9596-K Phone Window - Phone Tab

Sounds

1. Phone Number automatically displays on the Phone tab when a live SIM card is installed.

2. Select a ring type from the Ring type: drop-down list. The ring type changes the way the MC9596-K rings when

you receive an incoming call. Regardless of the ring type selected, a dialog box appears on the MC9596-K’s

display for incoming calls.

3. Select a ring tone for incoming calls from the Ring tone: drop-down list. To hear a sample of the selected ring

tone, tap . Tap to end the ring tone.

NOTE To use custom .wav, .mid, or.wma files as ring tones, use ActiveSync on the host computer to copy the file to

the /Windows/Rings folder on the MC9596-K. Then select the sound from the ring tone list

4. Select a keypad tone from the Keypad: drop-down list. This selection determines the tone that sounds when

entering a phone number on the keypad.

Select

Select

Short tones or Long tones to specify the duration of the sound when you press a number on the keypad.
Off to disable tones.

NOTE Turning off sounds saves power and prolongs battery life.

.

5 - 6 MC9500-K Mobile Computer Integrator Guide

Security

Enabling a PIN

NOTE Place emergency calls at any time, without requiring a PIN or a SIM card.

Figure 5-8

Security Tab

To require a PIN when using the phone:

1. From the Security tab (Figure 5-8), select the Require PIN when phone is used check box under Security.

Figure 5-9

2. Use the touch keypad to enter a four to eight digit PIN.

3. Tap Enter to enable the PIN and return to the Phone tab.

Enter PIN

Changing a PIN

CAUTION If you enter an incorrect PIN, the messag e “SI M PI N incorre ct: Try again” appear s. After three consecutive

incorrect attempts, the SIM card is blocked. The phone does not allow you to attempt to enter your PIN
again and you must obtain a PIN Unblock Key from your service provider.

1. From the Security tab (Figure 5-8), tap Change PIN.

2. Use the touch keypad to enter the current PIN.

MC9596 - GSM HSDPA Configuration 5 - 7

3. Tap Enter.

4. Use the touch keypad to enter a new four to eight digit PIN.

5. Tap Enter.

6. Reenter the new PIN for confirmation and tap Enter.

7. Tap ok to confirm the change.

Disabling a PIN

1. From the Security tab (Figure 5-8), deselect the Require PIN when phone is used check box.

2. Use the touch keypad to enter the current PIN.

3. Tap Enter.

4. Tap ok to confirm the change and exit settings.

Services

Use the Services tab to configure settings for subscribed phone services. For example, block certain types of
incoming and/or outgoing calls (page 5-7), disclose the caller’s identity when making outgoing calls (page 5-8),
forward incoming calls to a different phone number (page 5-8), receive notification of incoming calls when a phone
session is in use (page 5-9), and set up voice mail and short message service (page 5-9).

1. Tap Start > Settings > Personal tab > Phone icon > Services tab.

or

Start > Phone > Menu > Options > Services tab.

Figure 5-10

2. Select a service from the list and tap Get Settings... .

3. Change services settings as follows.

MC9596-K Phone Window - Services Tab

Call Barring (Call Blocking)

Use call barring to block certain types of incoming and/or outgoing calls. Select the type of incoming and/or
outgoing calls to block.

5 - 8 MC9500-K Mobile Computer Integrator Guide

Figure 5-11

Call Barring/Call Blocking

Caller ID

Enable caller ID to reveal the identity of the person making an outgoing call. Select the Everyone radio button to
always display t h e cal le r I D. S ele ct the

Figure 5-12

Caller ID

No one radio button to prevent the caller’s identity from appearing to others.

Call Forwarding

NOTE Call Forwarding may not be available on all networks. Check with your service provider for availability.

Use call forwarding to forward incoming calls to a different phone number.

•

To forward all calls to a different phone number:

• select the

• enter the phone number to receive forwarded calls in the

Forward all incoming phone calls check box.

To: text box.

MC9596 - GSM HSDPA Configuration 5 - 9

•

To forward incoming calls to a different phone number based on a specific situation, select one or more of the
check boxes under

•

No answer: enter the phone number to receive forwarded calls only when the phone cannot be answered.

Then select a time period from the
seconds.

•

Unavailable: enter the phone number to receive forwarded calls only when the phone is turned off or the

user is unreachable.

Busy: enter the phone number to receive forwarded calls only when the line is busy.

•

Forward phone calls only if:.

Forward after: drop-down list. Options are 5, 10, 15, 20, 25, and 30

Figure 5-13

Call Forwarding

Call Waiting

NOTE Call Waiting may not be available on all networks. Check with your service provider for availability.

Call waiting notifies you of an incoming call when the phone is in a phone session. Select the Notify me radio button
to enable call waiting. Select the

Figure 5-14

Call Waiting

Do not notify me radio button to disable call waiting.

Voice Mail and Text Messages

To use voice mail and send short messages, enter the voice mail and/or text message phone number in the
appropriate text boxes.

5 - 10 MC9500-K Mobile Computer Integrator Guide

Figure 5-15

Voice Mail and Text Messages

Fixed Dialing

Use Fixed Dialing to restrict the phone to dial only the phone number(s) or area code(s) specified in a Fixed Dialing
list.

1. Select Fixed Dialing and tap Get Settings.

Figure 5-16

2. Select the Enable fixed dialing check box.

Fixed Dialing Window

3. To add a number to the list, tap Menu > Add.

4. Enter the phone number or area code to restrict and tap Done.

5. Repeat steps 3 and 4 to add more numbers, and tap Done twice when complete.

6. Enter PIN2 and tap Done.

NOTE PIN2 is buffered i n th e MC 9 596 in defi ni tely after entry and will not be reques ted aga in u nti l a w a rm b oot of the

MC9596 has been performed. Should PIN2 be required, then the user must perform a warm boot of the
MC9596.

MC9596 - GSM HSDPA Configuration 5 - 11

Network

Use the Network tab to view available networks, determine the order in which the phone accesses another network
if the current network is unavailable, and specify whether to change networks manually or automatically. The
current network remains active until it’s changed, the signal is lost, or the SIM card is changed.

The network the MC9596-K currently uses appears in the

Current network: field at the top of the window.

Changing Networks Manually

1. Tap Start > Settings > Personal tab > Phone icon > Network tab

or

Start > Phone > Menu > Options > Network tab.

Figure 5-17

2. From the Network selection drop-down list, select Manual.

MC9596-K Phone Window - Network Tab

Figure 5-18

3. From the Choose Network window, select the network to use.

4. Tap OK.

Choose Network

Viewing Available Networks

To view all wireless networks available:

1. Tap Start > Settings > Personal tab > Phone icon > Network tab.

or

Start > Phone > Options > Network tab.

5 - 12 MC9500-K Mobile Computer Integrator Guide

Figure 5-19

2. Tap Find Network.

Figure 5-20

3. From the Choose Network window, select the network to use.

4. Tap OK.

MC9596-K Phone Window - Network Tab

Choose Network

Setting Preferred Networks

Set networks in a preferred order of access. Setting preferred networks allows the MC9596-K to access a second
preferred network if the first is unavailable.

1. Tap Start > Settings > Personal tab > Phone icon > Network tab

or

Start > Phone > Menu > Options > Network tab.

Figure 5-21

MC9596-K Phone Window - Network Tab

2. Tap Set Networks to view all available networks.

MC9596 - GSM HSDPA Configuration 5 - 13

Figure 5-22

3. Select the preferred networks by tapping one or more check boxes.

4. Tap Move Up and Move Down, as necessary, to place the selected networks in the preferred order.

5. Tap ok to send the new settings to the network.

6. From the Network tab, select A utomatic from the N etwork selection drop-down list.

7. Tap ok to exit settings.

Preferred Networks

Phone Info

Use the Phone Info tab to view hardware and software information about the phone.

1. Tap Start > Settings > Personal tab > Phone icon > Phone Info tab

or

Start > Phone > Menu > Options > Phone Info tab.

Figure 5-23

2. Tap ok to exit settings.

MC9596-K Phone Window - Phone Info Tab

5 - 14 MC9500-K Mobile Computer Integrator Guide

Network Time Synchronization

The MC9596-K is configured to synchronize the clock with the time from the carrier network. Use a registry key on
the MC9596-K to disable this feature.

NOTE Network Time Synchronization can interfere with Fusion AutoTime Configuration. Determine if Network Time

Synchronization or Fusion AutoTime Configuration is the preferred method for synchronizing the clock on the
MC9500-K.

Not all cellular carriers support Network Time Synchronization. Contact your service provider for more
information.

Using a registry editor, navigate to the following:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symbol\RIL\RHA\HC25]
Create the following key:

“SyncSystemTime”=dword:00000001
where:

dword:0 = disabled

dword:1 = enabled
After setting the registry key, warm boot the MC9596-K.

Enhanced Operator Name String

The MC9596-K is enabled to download and display the name of the GSM network currently logged in to. Four
registry keys on the MC9596-K have to be edited to disable this feature.

Using a registry editor, navigate to each of the following:

[HKEY_LOCAL_MACHINE\Software\Microsoft\RIL]

[HKEY_LOCAL_MACHINE\Software\Microsoft\RIL\Configurations\GSM_HC25]
Edit the following key:

“EonsEnable”=dword:1
where:

dword:0 = disabled

dword:1 = enabled (default)
Using a registry editor, navigate to each of the following:

[HKEY_LOCAL_MACHINE\Comm\Cellular\Ril]

[HKEY_LOCAL_MACHINE\Comm\Cellular\Ril\Configurations\GSM_HC25]
Edit the following key:

“EonsEnabled”=dword:1