No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,
without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.
The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.
Page 5
Revision History
Changes to the original guide are listed below:
ChangeDateDescription
-01 Rev. A1/2013Initial Release
iii
Page 6
ivMC45 Integrator Guide
Page 7
TABLE OF CONTENTS
Revision History.............................................................................................................................. iii
About This Guide
Introduction ..................................................................................................................................... xiii
Documentation Set ................................................................................................................... xiii
Configurations................................................................................................................................. xiv
Software Versions..................................................................................................................... xiv
Chapter Descriptions ...................................................................................................................... xvi
Notational Conventions................................................................................................................... xvi
Related Documents and Software .................................................................................................. xvii
Service Information......................................................................................................................... xvii
Auto WAN Configuration ................................................................................................................ B-3
Multi Tap Timing ............................................................................................................................ B-3
Page 11
Table of Contentsxi
Auto Focus Enhancement .............................................................................................................. B-4
Glossary
Index
Page 12
xiiMC45 Integrator Guide
Page 13
ABOUT THIS GUIDE
Introduction
This Integrator Guide provides information about using the MC45 and accessories.
NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.
Documentation Set
The documentation set for the MC45 provides information for specific user needs, and includes:
•
MC45 Quick Start Guide - describes how to get the MC45 up and running.
•
MC45 User Guide - describes how to use the MC45.
•
MC45 Integrator Guide - describes how to set up the MC45 and accessories.
•
MC45 Regulatory Guide - provides all regulatory, service and EULA information for the MC45.
•
Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.
Page 14
xivMC45 Integrator Guide
Configurations
This guide covers the following configurations:
ConfigurationRadiosDisplayMemory
MC4587 WWAN: GSM/HSDPA 3.2”
MC4597WLAN: 802.11a/b/g
WWAN: GSM/HSDPA
QVGA16
Bit Color
3.2”
QVGA16
Bit Color
256 MB RAM/
1 GB Flash
256 MB RAM/
1 GB Flash
Data
Capture
CameraMicrosoft
1-D laser
scanner or
camera
Operating
System
Windows
Embedded
Handheld
6.5.3,
Professional
Edition
Microsoft
Windows
Embedded
Handheld
6.5.3,
Professional
Edition
Numeric
Numeric
Software Versions
This guide covers various software configurations and references are made to operating system or software
versions for:
•
Adaptation Kit Update (AKU) version
•
OEM version
•
Phone version
Keypads
•
Fusion version
AKU Version
To determine the Adaptation Kit Update (AKU) version:
Ta p
Start > Settings > System folder > About icon > Version tab.
Page 15
About This Guidexv
The second line lists the operating system version and the build number. The last part of the build number
represents the AKU number. For example, Build 29102.5.3.12.13 indicates that the device is running AKU
version 5.3.12.13.
OEM Version
To determine the OEM software version:
Start > Settings > System folder > System Info icon > System tab.
Ta p
Fusion Software
To determine the Fusion software version:
Ta p Start > Wireless Companion icon > Wireless Status icon >
Versions.
Page 16
xviMC45 Integrator Guide
Phone Software
To determine the Phone software version:
Ta p
Start > Phone > > Phone information.
Chapter Descriptions
Topics covered in this guide are as follows:
•
Chapter 1, Getting Started provides information on MC45 configurations and accessories, charging the
battery, and resetting.
•
Chapter 2, Accessories describes the accessories available for the MC45 and how to set up power
connections and battery charging capabilities, where applicable.
•
Chapter 3, ActiveSync provides instructions on installing ActiveSync and setting up a partnership
between the MC45 and a host computer.
•
Chapter 4, Application Deployment for Windows Embedded Handheld 6.5.3 provides information for
provisioning and deploying applications to the MC45.
•
Chapter 5, Phone Setup explains how to verify MC45 service on an Enhanced Data rates for wireless
network and establish settings.
•
Chapter 6, Wireless Applications describes how to configure the wireless LAN connection.
•
Chapter 7, Maintenance and Troubleshooting includes instructions on cleaning and storing the MC45,
and provides troubleshooting solutions for potential problems during MC45 operation.
•
Appendix A, Technical Specifications includes tables listing the technical specifications for the MC45 and
its accessories.
•
Appendix B, Software provides registry settings for configuring Bluetooth software.
Notational Conventions
The followingconventions are used in this document:
•
“MC45” refers to all configurations of the MC45XX mobile computer.
Page 17
About This Guidexvii
•
Italics are used to highlight the following:
• chapters and sections in this and related documents
• dialog box, window, and screen names
• drop-down list and list box names
• check box and radio button names
• icons on a screen.
•
Bold text is used to highlight the following:
• key names on a keypad
• button names on a screen.
•
Bullets (•) indicate:
• action items
• lists of alternatives
• lists of required steps that are not necessarily sequential.
•
Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Related Documents and Software
The following documents provide more information about the MC45.
•
MC45 Quick Start Guide, p/n 72-164157-xx
•
MC45 Regulatory Guide, p/n 72-164158-xx
•
MC45 User Guide, p/n 72E-164159-xx
•
Enterprise Mobility Developer Kits (EMDKs), available at: http://supportcentral.motorola.com
•
Latest ActiveSync software, available at: http://www.microsoft.com.
For the latest version of this guide and all guides, go to: http://supportcentral.motorola.com
Service Information
If you have a problem with your equipment, contact Motorola Solutions Global Customer Support for your
region. Contact information is available at: http://www.motorolasolutions.com/support
When contacting Motorola Solutions Global Customer support, please have the following information available:
•
Serial number of the unit
•
Model number or product name
.
•
Software type and version number
Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Solutions Global Customer Support, you may need to return your
equipment for servicing and will be given specific directions. Motorola is not responsible for any damages
incurred during shipment if the approved shipping container is not used. Shipping the units improperly can
possibly void the warranty.
Page 18
xviiiMC45 Integrator Guide
If you purchased your Motorola business product from a Motorola business partner, contact that business
partner for support.
Page 19
CHAPTER 1 GETTING STARTED
Introduction
This chapter provides information about the MC45, accessories, charging the MC45, replacing the strap and
powering on the MC45 for the first time.
Unpacking the MC45
Carefully remove all protective material from the MC45 and save the shipping container for later storage and
shipping. Verify that you received the following equipment:
•
MC45
•
Lithium-ion battery
•
Battery cover
•
Tethered stylus
•
Screen protector
•
Regulatory Guide
•
Quick Start Guide.
Inspect the equipment. If any equipment is missing or damaged, contact the Motorola Solutions Global
Customer Support immediately. See Service Information on page xvii for contact information.
Getting Started
To start using the MC45 for the first time:
•
Install microSD card (optional)
•
Install the mini-SIM card
•
Install the battery.
•
Charge the MC45.
Page 20
1 - 2MC45 Integrator Guide
•
Power on the MC45.
•
Configure the MC45.
Charge the battery before or after it is installed. Use one of the spare battery chargers to charge the battery
(out of the MC45), or one of the cradles to charge the battery installed in the MC45.
Installing a microSD card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery (see
Figure 1-1). Refer to the documentation provided with the card for more information, and follow the
manufacturer’s recommendations for use.
CAUTION Follow proper ESD precautions to avoid damaging the microSD card. Proper ESD precautions
include, but are not limited to, working on an ESD mat and ensuring that the operator is properly
grounded.
To install the microSD card:
1.Slide the mini-SIM card holder to the right to unlock.
2.Lift the mini-SIM card holder.
Figure 1-1
3.Slide the microSD card holder down to unlock.
microSD Card Installation
4.Lift up the microSD card holder.
5.Insert the card with the card contacts facing down and lower the microSD card holder.
6.Slide the microSD card holder up to lock.
7.Lower the mini-SIM card holder.
8.Slide the mini-SIM card holder to the left to lock.
To remove the microSD card:
Page 21
1.Slide the microSD card holder down to unlock.
2.Lift the microSD card holder.
Getting Started1 - 3
Figure 1-2
3.Remove the card from the card holder.
4.Lower the microSD card holder.
5.Slide the microSD card holder up to lock.
Card Removal
Installing the mini-SIM Card
NOTE The MC45 does not support copying multiple contacts to some SIM cards. If an error message appears,
see Chapter 7, Maintenance and Troubleshooting for more information.
GSM phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain this card
from the your service provider. The card fits into the MC45 and can contain the following information:
•
Mobile phone service provider account details.
•
Information regarding service access and preferences.
•
Contact information, which can be moved to Contacts on the MC45.
•
Any additional services to which you have subscribed.
NOTE For more information about SIM cards, refer to the service provider's documentation.
To install the mini-SIM card:
1.Slide the mini-SIM card holder to the right to unlock.
2.Lift the mini-SIM card holder.
Figure 1-3
Lifting the mini-SIM Card Cover
Page 22
1 - 4MC45 Integrator Guide
3.Insert the mini-SIM card, as shown in Figure 1-4, with the cut edge of the card facing out and the contacts
facing down.
Figure 1-4
4.Lower the SIM card holder and slide it to the left to lock.
5.Install the battery. See Installing the Battery on page 1-4 for more information.
6.After completing initial MC45 setup or after replacing a SIM card:
a.Press the red Power button.
b. Ensure Phone is on.
c.Make a call to verify cellular connection.
Inserting the mini-SIM Card
NOTE For detailed information about WWAN activation and settings, see Chapter 5, Phone Setup.
Installing the Battery
NOTE When installing the battery for the first time out of the box, the back cover and battery are not installed.
To install the battery:
1.Insert the battery, bottom first, into the battery compartment in the back of the MC45.
NOTE Position the battery correctly, with the battery gold charging contacts positioned on top of the gold
charging pins in the MC45 battery compartment.
2.Press the battery down into the battery compartment.
Page 23
Getting Started1 - 5
Figure 1-5
3.With the battery cover latch open, insert the battery cover, top first, then press down on the bottom cover
4.Slide the battery cover latch to the right until the red dot is not visible.
Figure 1-6
5.Power up the MC45 by pressing the red Power button.
Installing the battery
Locking the battery cover latch
To remove the battery:
1.Press the red Power button for 3 seconds until a screen appears.
NOTE If the MC45 is in Suspend mode, press the red Power button to wake the MC45.
2.Select the Power Off option to turn off the MC45.
3.Slide the battery cover latch to the left until the green indicators align with the eject icon and the red dot is
visible. The battery cover ejects slightly.
Eject icon
Green indicators
Red dot
Figure 1-7
Unlocking the battery cover latch
Page 24
1 - 6MC45 Integrator Guide
4.Lift to remove battery cover.
5.Press down on the top of the battery and lift to remove.
Charging the Battery
CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page
7-3.
Charging the Battery
Before using the MC45 for the first time, charge the main battery until the green Charging/Battery Status LED
remains lit (see Table 1-2 on page 1-10 for charge status indications). To charge the MC45, use the USB Rapid
Charge Cable or a cradle with the appropriate power supply. For information about the accessories available
for the MC45, see Chapter 2, Accessories.
To charge the battery, use either a USB Rapid Charge Cable or a cradle. For USB Rapid Charge Cable or
cradle setup and charging procedures see Chapter 2, Accessories.
•
Single Slot Charge Cradle
•
Multi Slot Universal Charge Only Cradle
•
Vehicle Charge Cradle.
To charge the battery:
1.Connect the charging accessory to the appropriate power source.
2.Insert the MC45 into a cradle or attach to the USB Rapid Charge Cable and power supply. The MC45
begins charging. The Charging/Battery Status LED blinks green while charging, then turns solid green
when fully charged. See Table 1-1 for charging indications.
3.The 3080mAh battery fully charges in less than six hours at room temperature of approximately 25 °C
(77°F). Charging time may vary at different temperatures.
NOTE The MC45 Battery Cover must be in place and closed properly for the MC45 to power on and charge the
battery.
Charging/Battery
Status LED
Figure 1-8
LED Indicators
Page 25
Getting Started1 - 7
Table 1-1
OffMC45 is not charging.
Slow Blinking Green
(1 blink every 2 seconds)
Solid GreenCharging complete.
Fast Blinking Red
(2 blinks / second)
LED Charge Indications
Charging/Battery
Status LED
Indication
MC45 is not inserted correctly in the cradle or connected to a power source.
Cradle is not powered.
MC45 is charging.
Charging error, e.g.:
•
Temperature is too low or too high.
•
Charging has gone on too long without completion (typically eight
hours).
Charging Spare Batteries
See Chapter 2, Accessories for information on using accessories to change spare batteries.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
MC45.
To accomplish this, for small periods of time, the MC45 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC45 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 1-1.
Powering On the MC45
Press the Power button to turn on the MC45. If the MC45 does not power on perform a reset. See Resetting
the MC45 on page 1-8.
When turning the MC45 on for the first time, the splash screen displays for about a minute as the MC45
initializes its flash file system, then the calibration window appears. Note that these windows also appear upon
reset.
Calibrating the Screen
NOTE The Calibration screen can be accessed by pressing Blue key - BKSP key or tapping Start > Settings >
System > Screen > General > Align Screen button.
To calibrate the screen so the cursor on the touch screen aligns with the tip of the stylus:
1.Remove the stylus from its holder on the back of the MC45.
2.Tap the screen to begin calibration.
3.Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.
4.Repeat as the target moves around the screen.
Page 26
1 - 8MC45 Integrator Guide
Checking Battery Status
To check the charge status of the main battery or backup battery in the MC45, tap Start > Settings > Power
icon to display the Power window.
First-time Network Activation
GSM/UMTS Activation
Network Activation
To activate on a GSM/UMTS network:
1.If an active SIM card was installed in the MC45, the MC45 performs the activation process.
3.Ta p Yes and then OK. For some carriers, the MC45 resets.
4.If during start-up, no update connection settings message appears, tap Start > Settings > Connections >
Phone Network Setup and tap Update Connection Settings button.
5.If the network is unsupported, a message appears with links for manually setting the data connection and
MMS settings.
For detailed information for configuring the phone and activating on a different network, refer to Chapter 5,
Phone Setup.
Resetting the MC45
There are three reset functions, warm boot, cold boot and clean boot. A warm boot restarts the MC45 by
closing all running programs. A cold boot also restarts the MC45, and also initializes some drivers. Data saved
in flash memory or a memory card is not lost. A clean boot resets the MC45 to factory defaults.
Perform a warm boot first. If the MC45 still does not respond, perform a cold boot.
Performing a Warm Boot
Hold down the Power button for approximately five seconds. As soon as the menu screen pops up select
Warm Boot.
Performing a Cold Boot
To perform a cold boot:
1.Simultaneously press the Power button and the 1 and 9 keys.
2.The MC45 initializes.
Page 27
Getting Started1 - 9
Performing a Clean Boot
CAUTION A clean boot should only be performed by an authorized system administrator. You must connect the
MC45 to AC power during a clean boot.
Removing AC power from the MC45 during a clean boot may render the MC45 inoperable.
A clean boot resets the MC45 to the factory default settings. All data in the Application folder is retained. You
must download the Clean Boot Package file from the Support Central web site
(http://supportcentral.motorola.com
To perform a clean boot:
1.Download the Clean Boot Package from the Support Central web site (http://supportcentral.motorola.com).
Follow the instructions included in the package for installing the package onto the MC45.
2.Simultaneously press the Power button and the 1 and 9 keys.
3.Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold
the right programmable button.
) and install on the MC45.
NOTE The right programmable button is mapped to Camera by default. The key can be remapped.
4.Insert the MC45 into a powered cradle.
5.The MC45 updates and then re-boots.
6.Calibrate the screen.
Waking the MC45
The wake-up conditions define what actions wake up the mobile computer after it has gone into suspend
mode. The mobile computer can go into suspend mode by either pressing the Power button or automatically by
Control Panel time-out settings. These settings are configurable and the factory default settings are shown in
are subject to change/update. To change the wake-up conditions, tap Start > Settings > Power > Wakeup.
Figure 1-9
Power Wakeup Tab
Page 28
1 - 10MC45 Integrator Guide
These settings are configurable and the factory default settings are shown in Table 1-2 are subject to
change/update.
Table 1-2
AC power is applied to the MC45.NoYes
The MC45 is inserted into a cradle.YesYes
The MC45 is removed from a cradle.YesYes
The MC45 is connected to a USB device.NoYes
The MC45 is disconnected from a USB device.NoYes
A key is pressed.NoNo
The screen is touched.NoNo
A Bluetooth device tries to communicate with the MC45.YesYes
Incoming phone callYesYes
Wake-up Default Settings
Condition for Wake-upPower ButtonAutomatic Time-out
Page 29
CHAPTER 2 ACCESSORIES
Introduction
This chapter provides set up information for various accessories of the MC45. Table 2-1 lists all accessories
available for the MC45.
Table 2-1
Cradles
Single Slot Charge
Cradle
Multi Slot Universal
Charge Only Cradle
Multi Slot Universal
Charge Only Cradle with
five MC45 cups installed
Vehicle Charge CradleVCD45XX-1000RInstalls in a vehicle and charges the MC45 battery.
Chargers
Four Slot Battery ChargerSAC45XX-4000CRCharges four MC45 batteries simultaneously.
Cables
Auto Charge CableVCA400-01RCharges the MC45 using a vehicle’s cigarette lighter.
MC45 Accessories
AccessoryPart NumberDescription
CRDMC45-1000CRCharges the MC45 device.
CRDUNIV-XX-5000RCharges five MC45 devices simultaneously or four
MC45 devices when configured with a Four Slot
Battery Charger. Charger Cups and Power Supplies
sold separately.
CRDUNIV-45-5000RCharges five MC45 devices simultaneously or four
MC45 devices when configured with a Four Slot
Battery Charger. Includes 5 Charger Cups. Power
Supply sold separately.
DEX Cable25-45793-01RFor use with electronic data exchange. For example,
connecting MC45 to a vending machine.
USB Rapid Charge Cable25-128458-01RCharges the MC45 and provides USB communication
with a host computer.
Page 30
2 - 2MC45 Integrator Guide
Table 2-1
Miscellaneous
Power SupplyPWRS-124306-01RProvides power to the MC45 or Single Slot Charge
Mount BracketKT-UNIVLBRKT-01RMount bracket for rack or wall mounting of the Multi
Charger CupCUPMC45XX-1000RCharger cup for the Multi Slot Universal Charge Only
Blank Slot CoverCUPUNICVR-5000RPackage of 5 blank slot covers for the Multi Slot
MC45 Accessories (Continued)
AccessoryPart NumberDescription
Cradle using the USB Rapid Charge Cable.
PWRS-14000-148CProvides power to the Multi Slot Universal Charge Only
Cradle or the Four Slot Battery Charger.
BTRY-MCXX-3080-01RReplacement 3080 mAh battery.
BTRY-MCXX-3080-10RPackage of 10 replacement 3080 mAh batteries
BTRY-MCBR-3080-01RReplacement 3080 mAh battery for Brazil only.
Slot Universal Charge Only Cradle.
Cradle.
Universal Charge Only Cradle charge slot.
Four Slot Battery Charger
Cup Adapter
HandstrapSG-MC45-STRAP-01RSingle pivot handstrap.
Soft HolsterSG-MC45-HLSTR-01RSoft case holder for added protection.
Stylus with Tether KitKT-MC45-STYTH-10RReplacement Stylus and Tether (10-pack)
micro USB adapterADP45XX-100RRugged micro USB adapter that connects to the MC45
Screen ProtectorKT-MC45-SCRNP-10RPackage of 10 screen protectors.
CUPUNIBTRY-1000RMounts the Four Slot Battery Charger onto the Multi
Slot Universal Charge Only Cradle.
micro USB port.
Page 31
USB Rapid Charge Cable
Use the USB Rapid Charge cable to connect the MC45 to the power supply for charging or to a host computer
for communication.
Accessories2 - 3
Figure 2-1
USB Rapid Charge Cable
Communication with Host Computer
To communicate with a host computer:
1.Ensure ActiveSync is installed and configured on the host computer. See Chapter 3, ActiveSync for more
information.
2.Connect USB Rapid Charge cable to the microUSB port on the side of the MC45.
3.Connect the USB connector of the USB Rapid Charge Cable to the USB Port on the host computer.
4.The USB Connect dialog box appears.
5.Ta p ActiveSync RNDIS or ActiveSync Serial.
6.Ta p Connect.
Page 32
2 - 4MC45 Integrator Guide
Single Slot Charge Cradle
This section describes how to set up and use a Single Slot Charge Cradle with the MC45. The Single Slot
Charge Cradle:
•
Provides 5.0 VDC power for operating the MC45.
•
Charges the MC45’s battery.
Setup
Power Supply
USB Rapid
Charge Cable
Power Port
Figure 2-2
Single Slot Charge Cradle Power Connections
Charging the MC45 Battery
NOTE Use the MC45 micro USB port when charging a completely depleted battery. See Battery Charging on
page 2-17 for more information.
Connect the cradle to the Power Supply as shown in Figure 2-2. Insert the MC45 into the cradle slot to begin
charging.
Charging/Battery Status
LED
Figure 2-3
MC45 Battery Charging
Page 33
Accessories2 - 5
Battery Charging Indicators
The MC45’s LED indicates the status of the battery charging in the MC45. See Table 2-2 on page 2-5 for
charging status indications. The 3080mAh battery fully charges in less than six hours at room temperature of
approximately 25 °C (77°F). Charging time may vary at different temperatures.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
MC45.
To accomplish this, for small periods of time, the MC45 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC45 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 2-2 for charging status indications.
Table 2-2
OffMC45 is not charging.
Slow Blinking Green
(1 blink every 2 seconds)
Solid GreenCharging complete.
Fast Blinking Red
(2 blinks / second)
Battery LED Charging Indicators
Charging/Battery
Status LED
MC45 is not inserted correctly in the cradle or connected to a power
source.
Cradle is not powered.
MC45 is charging.
Charging error, e.g.:
•
Temperature is too low or too high.
•
Charging has gone on too long without completion (typically
eight hours).
Indication
Page 34
2 - 6MC45 Integrator Guide
Multi Slot Universal Charge Only Cradle
This section describes how to set up a Multi Slot Universal Charge Only Cradle with the MC45.
The Multi Slot Universal Charge Only Cradle:
•
Provides 12.0 VDC power for operating the MC45.
NOTE The Multi Slot Universal Charge Only Cradle is powered by up to two power supply for charging the
mobile computers. The second power supply is used for future expansion.
•
Simultaneously charges up to five MC45s or four MC45s when configured with a Four Slot Battery
Charger.
NOTE The Four Slot Battery Charger can be attached to the Multi Slot Universal Charge Only Cradle using a
Battery Charger Cup Adapter. The cup adapter angles the Battery Charger so that the user can see the
LED indicators easily.
The Four Slot Battery Charger requires a separate power supply. See Four Slot Battery Charger on page
2-13 for more information
Figure 2-4
Setup
•
Optional Blank Slot Covers cover empty slots when not all slots are used. Any combination of cups and
covers can be installed on the base.
Rubber Plug
Cup mounting holes
Slot alignment tabs
Cup Slot
Multi Slot Universal Charge Only Cradle base
Cup Installation
NOTE Remove power from the Multi Slot Universal Charge Only Cradle before installing cups.
To install the cups:
1.Remove the rubber plug from each slot.
Page 35
Accessories2 - 7
2.Align the lip of the cup with the slot on the front of the cradle. Ensure that the cup is positioned within the
Slot Alignment Tabs.
3.Slide the lip into the cup slot and rotate the cup until it is flat on the cradle base.
4.Using a Phillips screwdriver, secure the cup to the charger base using the two screws provided with the
cup.
Charging Cup
Cup lip
Figure 2-5
Figure 2-6
5.Each slot on the cradle base must have a cup installed.
6.Repeat for each additional cup.
Charger Cup installation
Four Slot Battery
Charger Cup Adapter
Four Slot Battery Charger Cup Adapter installation
Page 36
2 - 8MC45 Integrator Guide
Blank Slot Cover
Figure 2-7
Adapter installed
Multi Slot Universal Charge Only Cradle with Charger Cups and Four Slot Battery Charger Cup
Four Slot Battery Charger Installation
To install the Four Slot Battery Charger:
1.Align the four mounting holes on the bottom of the Four Slot Battery Charger with the four studs on the
Four Slot Battery Charger Cup Adapter.
2.Place the Four Slot Battery Charger onto the Four Slot Battery Charger Cup Adapter and slide down until it
locks into place.
Power Connection
Plug the power supply connector into the right power input jack on the back of the Multi Slot Universal Charge
Only Cradle base. The left power input jack is used for future expansion.
Figure 2-8
Multi Slot Universal Charge Only Cradle Power Connection
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
MC45.
To accomplish this, for small periods of time, the MC45 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC45 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 2-2 for charging status indications.
Page 37
Vehicle Charge Cradle
WARNING! Some countries prohibit the mounting of any electronic device in any location on the vehicle
dashboard. Be sure to check with local laws acceptable mounting areas before installing the
auto mounting kit.
Installation Reminders
•
Do not mount the Vehicle Charge Cradle where it will obscure the driver’s view of the road.
•
Do not mount the Vehicle Charge Cradle near the driver seat air bag deployment area.
Install the vehicle mount on the surface of the vehicle that is reasonably flat and free of dirt and oil. Clean the
mounting surface with a glass cleaner and a clean cotton cloth. Install the vehicle mount on the windshield or
other flat car surface using the supplied mounting disc.
Windshield Installation
1.Fix the suction cup mount to the selected area with the suction lever facing up.
Accessories2 - 9
Figure 2-9
2.Flip the lever down to create a vacuum between the suction cup and the mounting surface.
Install on Windshield
Page 38
2 - 10MC45 Integrator Guide
Figure 2-10
3.Make sure that the suction bond is strong enough before proceeding to the next step.
Move lever Toward Windshield
Install the MC45
To install the MC45 into the Vehicle Charge Cradle:
1.Place the MC45 top first into the cradle.
2.Push the MC45 back until it snaps into place.
Figure 2-11
3.Position the MC45 for best viewing.
4.Tighten the nuts to lock the cradle in place.
Insert MC45 into Vehicle Charge Cradle
Page 39
Accessories2 - 11
Figure 2-12
Tighten Nut
Charging the MC45 Battery
To charge the MC45 battery using the Vehicle Cradle:
1.Connect the micro USB connector of the Auto-Charger to the input power connector in the Vehicle Charge
Cradle.
Figure 2-13
Commercial Grade Auto Charger
Figure 2-14
2.Connect the other end to the cigarette lighter socket. The LED indicator on MC45 flashes green indicating
the MC45 is charging.
Connect Auto Charge Cable to Vehicle Charge Cradle
Page 40
2 - 12MC45 Integrator Guide
CAUTION Ensure the MC45 is fully inserted in the cradle. Lack of proper insertion may result in property damage
or personal injury. Motorola Solutions Inc. is not responsible for any loss resulting from the use of the
products while driving.
Removing the MC45
To remove the MC45 from the Vehicle Charge Cradle, lift the MC45 up and then remove from the bottom of the
cradle.
Figure 2-15
Removing the MC45
Battery Charging Indicators
The Vehicle Cradle charges the MC45 battery when connected to the vehicle’s cigarette lighter socket using
the Auto Charge Cable.
The MC45’s LED indicates the status of the battery charging in the MC45. See Table 2-2 on page 2-5 for
charging status indications. The 3080mAh battery fully charges in less than six hours at room temperature of
approximately 25 °C (77°F). Charging time may vary at different temperatures.
Page 41
Four Slot Battery Charger
This section describes how to use the Four Slot Battery Charger to charge up to four MC45 spare batteries.
Spare Battery Charging
1.Connect the charger to a power source.
2.Insert the spare battery into a spare battery charging well and gently press down on the battery to ensure
proper contact.
Accessories2 - 13
Charging Well
Spare Battery
Charging LEDs (4)
Figure 2-16
To remove the spare battery from the Four Slot Battery Charger:
1.Gently push the battery located in the spare battery charging well towards the back of the charger. The
latch unlocks.
2.Remove the battery by pulling it upwards from the spare battery charging well.
Four Slot Battery Charger
NOTE The Four Slot Battery Charger is compatible and charges the 3080mAh lithium-ion battery
(p/n BTRY-MCXX-3080-01R, BTRY-MCXX-3080-10R and BTRY-MCBR-3080-01R).
Battery Charging Indicators
A LED indicator is provided for each battery charging well. See Table 2-3 for charging status indications. The
3080mAh battery fully charges in less than six hours at room temperature of approximately 25 °C (77°F).
Charging time may vary at different temperatures.
Page 42
2 - 14MC45 Integrator Guide
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
Four Slot Battery Charger.
To accomplish this, for small periods of time, the MC45 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC45 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 2-3 for charging status indications.
Table 2-3
OffNo spare battery in slot; spare battery not placed correctly; cradle is not
Fast Blinking Red
(2 blinks / second)
Slow Blinking Green
(1 blink every 2 seconds)
Solid Green
Spare Battery LED Charging Indicators
LEDIndication
powered.
Charging error, e.g.:
•
Temperature is too low or too high.
•
Charging has gone on too long without completion (typically eight
hours).
•
Check placement of spare battery.
Spare battery is charging.
Charging complete.
Page 43
micro USB Adapter
Use the micro USB Adapter to connect accessory devices (such as printers or USB flash drives) to the MC45.
The micro USB Adapter connects the DEX cable to the MC45.
Accessories2 - 15
Figure 2-17
micro USB Adapter Connection
NOTE The micro USB Adapter can only be connected to the MC45 and not the Single Slot Charge Cradle.
The micro USB Adapter is intended to provide extension of the MC45 micro USB port. Use the micro USB
Adapter to minimize mechanical wear and failures of the MC45.
CAUTION Do not connect a USB device that draws more than 100 mA. If a device that draws more than 100mA is
connected, the MC45 displays a Warning dialog box. Remove the USB device from the micro USB
Adapter.
Connect an accessory device’s USB connector to the micro USB Adapter.
NOTE When connecting a USB Flash drive to the micro USB Adapter, the USB Flash Drive appears in File Explorer
as Hard Drive under My Device folder.
Page 44
2 - 16MC45 Integrator Guide
Handstrap
The handstrap allows the MC45 to be worn safely around the palm of your hand. To install the handstrap:
1.Remove the 2 screws securing the existing tether plate from the MC45.
2.Untie the tether from the tether plate.
3.Tie the tether to the handstrap plate.
4.Install the handstrap plate to the MC45.
1
2
Figure 2-18
4
3
Installing the Handstrap
Page 45
Cables
This section describes how to set up and use the cables. The cables are available with a variety of connection
capabilities.
The following MC45 communication/charge cables are available:
•
USB Rapid Charge Cable
•
Auto charge cable
•
DEX cable
Accessories2 - 17
Figure 2-19
The communication/charge cables:
•
•
•
Cables (MC45 Connector)
Provide the MC45 with operating and charging power.
Synchronize information between the MC45 and a host computer. With customized or third party
software, it can also synchronize the MC45 with corporate databases.
Provide USB connection through the USB pass-through port for communication with a USB device, such
as a host computer. For communication setup procedures, see Communication Setup on page 2-18.
Setup
The MC45 communication/charge cables can connect with a USB device, such as power supply or host
computer, through its micro USB port.
Battery Charging
The communication/charge cables can charge the MC45 battery and supply operating power.
To charge the MC45 battery:
1.Connect the communication/charge cable power input connector to the Motorola approved power source.
2.Connect the micro USB connector of the communication/charge cable to the MC45 micro USB port. The
MC45 green Charge LED indicates the MC45 battery charging status. The 3080 mAh battery fully charges
in less than six hours at room temperature of approximately 25 °C (77°F). Charging time may vary at
different temperatures. See Table 1-1 on page 1-7 for charging status indications.
3.When charging completes, remove the cable by gently pulling the MC45 and the cable apart.
Page 46
2 - 18MC45 Integrator Guide
LED Charge Indications
The Charge LED on the MC45 indicates battery charging status. See Table 1-1 on page 1-7 for charging status
indications.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
MC45.
To accomplish this, for small periods of time, the MC45 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC45 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 1-1 on page 1-7.
Communication Setup
To connect an MC45 communication/charge cable to a serial or USB device:
1.Connect the USB end of the MC45 communication/charge cable to the communication port of the device.
2.Connect the MC45 connector end of the cable to the MC45. For more information on communication setup
procedures, see Chapter 3, ActiveSync.
Page 47
CHAPTER 3 ACTIVESYNC
Introduction
To communicate with various host devices, install Microsoft ActiveSync (version 4.5 or higher) on the host
computer. Use ActiveSync to synchronize information on the mobile computer with information on the host
computer. Changes made on the mobile computer or host computer appear in both places after
synchronization.
NOTE When a mobile computer with Microsoft Windows Embedded Handheld 6.5.3 is connected to a host
computer and an ActiveSync connection is made, the WLAN radio (if applicable) is disabled. This is a
Microsoft security feature to prevent connection to two networks at the same time.
ActiveSync software:
•
Allows working with mobile computer-compatible host applications on the host computer. ActiveSync
replicates data from the mobile computer so the host application can view, enter, and modify data on the
mobile computer.
•
Synchronizes files between the mobile computer and host computer, converting the files to the correct
format.
•
Backs up the data stored on the mobile computer. Synchronization is a one-step procedure that ensures
the data is always safe and up-to-date.
•
Copies (rather than synchronizes) files between the mobile computer and host computer.
•
Controls when synchronization occurs by selecting a synchronization mode, e.g., set to synchronize
continually while the mobile computer is connected to the host computer, or set to only synchronize on
command.
•
Selects the types of information to synchronize and control how much data is synchronized.
Installing ActiveSync
To install ActiveSync on the host computer, download version 4.5 or higher from the Microsoft web site at
http://www.microsoft.com. Refer to the installation included with the ActiveSync software.
Page 48
3 - 2MC45 Integrator Guide
Mobile Computer Setup
NOTE Microsoft recommends installing ActiveSync on the host computer before connecting the mobile
computer.
The mobile computer can be set up to communicate either with a USB connection. Chapter 2, Accessories
provides the accessory setup and cable connection information for use with the mobile computer. The mobile
computer communication settings must be set to match the communication settings used with ActiveSync.
1.On the mobile computer tap Start > ActiveSync icon. The ActiveSync window appears.
Figure 3-1
2.Ta p Menu > Connections.
3.Select the connection type from the drop-down list.
4.Ta p OK to exit the Connections window and tap OK to exit the ActiveSync window.
5.Proceed with installing ActiveSync on the host computer and setting up a partnership.
ActiveSync Window
Setting Up an ActiveSync Connection on the Host Computer
To start ActiveSync:
1.Select Start > Programs > Microsoft ActiveSync on the host computer. The ActiveSync Window
displays.
Page 49
ActiveSync3 - 3
Figure 3-2
2.In the ActiveSync window, select File > Connection Settings. The Connection Settingswindow
ActiveSync Window
NOTE Assign each mobile computer a unique device name. Do not try to synchronize more than one mobile
computer to the same name.
appears.
Figure 3-3
3.Select the appropriate check box for the type of connection used.
Connection Settings Window
4.Select the Show status icon in Taskbar check box.
5.Select OK to save any changes made.
Synchronization with a Windows
NOTE When a mobile computer with Windows Embedded Handheld 6.5.3 is connected to a host computer and
an ActiveSync connection is made, the WLAN radio (if applicable) is disabled. This is a Microsoft security
feature to prevent connection to two networks at the same time.
Embedded Handheld 6.5.3
Device
To synchronize with a Windows Embedded Handheld 6.5.3 device:
1.If the Get Connected window does not appear on the host computer, select Start > All Programs >
Microsoft ActiveSync.
Page 50
3 - 4MC45 Integrator Guide
Figure 3-4
2.Click Next.
Figure 3-5
3.Select the appropriate settings and click Next.
Synchronization Setup Wizard Window
Synchronization Option Window
Page 51
ActiveSync3 - 5
Figure 3-6
4.Select the check box to allow wireless data connections on MC45 while it is connected to the host
Allow Wireless Connection
computer if applicable.
5.Click Next.
Figure 3-7
Wizard Complete Window
6.Click Finish.
Page 52
3 - 6MC45 Integrator Guide
Figure 3-8
ActiveSync Connected Window
During the first synchronization, information stored on the mobile computer is copied to the host computer.
When the copy is complete and all data is synchronized, the mobile computer can be disconnect from the host
computer.
NOTE The first ActiveSync operation must be performed with a local, direct connection. Windows Embedded
Handheld retains partnerships information after a cold boot.
For more information about using ActiveSync, start ActiveSync on the host computer, then see ActiveSync
Help.
Page 53
CHAPTER 4 APPLICATION DEPLOYMENT
FOR WINDOWS EMBEDDED
HANDHELD 6.5.3
Introduction
This chapter describes new features in Windows Embedded Handheld 6.5.3 including new security features,
how to package applications, and procedures for deploying applications onto the MC45.
Security
The MC45 implements a set of security policies that determine whether an application is allowed to run and, if
allowed, with what level of trust. To develop an application, you must know the security configuration of the
device, and how to sign an application with the appropriate certificate to allow the application to run (and to run
with the needed level of trust).
Application Security
Application security controls the applications that can run on the MC45.
•
Trusted - All applications must be digitally signed by a certificate on the MC45.
•
Prompted - User is prompted to allow unsigned applications to run.
•
Open - All applications run.
Developers can include their own certificates and provision the device to “trusted.”
Digital Signatures
Digital signatures provide a way to authenticate the author of EXEs, DLLs, and packages. Digitally signed
applications give users confidence that an application comes from where they think it comes from. For
example, if an end-user downloads an update package from the internet that is digitally signed with Motorola's
software certificate, they are assured that the package is authentic and that it was created by Motorola. By
enforcing the use of digital signatures, users can also prevent malicious applications from executing on the
MC45. For example, users can provision the MC45 to only execute “trusted” applications (digitally signed).
Motorola ships all Windows Embedded Handheld 6.5.3 based products in an “open” state, which means all
signed and unsigned applications should work. However, customers can still reconfigure their MC45s to
Page 54
4 - 2MC45 Integrator Guide
operate in the “trusted” mode. This means that only applications signed with a certificate from the Privileged
Execution Trust Certificate Store can run.
To support the broadest number of deployments, third-party software developers should perform the following
when releasing software for a Windows Embedded Handheld 6.5.3 devices:
•
Sign all their EXEs & DLLs with their private key
•
Provide the corresponding public certificate to end-users so that it can be installed into Privileged
Execution Trust Certificate Store.
If the software is installed via a .CAB file, developer should also:
•
Sign the .CAB file with their private key
•
Provide the corresponding public certificate to end-users so that it can be installed into SPC Certificate
Store.
Locking Down a Mobile Computer
Like most configuration options in Windows Embedded Handheld 6.5.3, security settings are set via XML
provisioning. For example, to enforce the “trusted” model and only allow applications signed with a privileged
certificate to run, use the following provisioning document:
<wap-provisioningdoc>
<characteristic type=”SecurityPolicy”>
<!-- Disallow unsigned apps -->
<parm name= “4102” value= “0”/>
<!-- No Prompt -->
<parm name= “4122” value= “1”/>
</characteristic>
</wap-provisioningdoc>
For more information on various security options, refer to the Security Policy Settings topic in the latest
Windows Mobile documentation.
Page 55
Application Deployment for Mobile 64 - 3
Installing Certificates
Use XML provisioning to query and delete certificates from certificate stores. To add a new certificate the
Privileged Execution Trust Certificate Store, use the following sample provisioning document:
<wap-provisioningdoc>
<characteristic type= “CertificateStore”>
<characteristic type= “Privileged Execution Trust Authorities”>
<characteristic type= “657141E12FA45786F6A57CA6464032D4B3A55475”>
<parm name= “EncodedCertificate” value= “
This is sample text. This is sample text. This is sample text. This is sample text.
This is sample text. This is sample text. This is sample text. This is sample text.
This is sample text. This is sample text. This is sample text. This is sample text. = “/>
</characteristic>
</characteristic>
</characteristic>
</wap-provisioningdoc>
To create your own provisioning document with real certificate information:
1.Obtain a certificate from a security provider such as VeriSign.
2.Double-click on the certificate file (.CER) to open it.
3.Click on the Details tab and locate the Thumbprint field.
4.Copy the contents of the Thumbprint field and replace the value in the XML example above.
5.Click the Copy to File… button.
6.Click Next to start the Certificate Export Wizard.
7.Select Base-64 encoded X.509 (.CER) and then click Next.
8.Set the File Name to CertOutput.xml and click Next.
9.Click Finish to export the certificate.
10. Open the exported file, CertOutput.xml, in a text editor (i.e., NotePad).
11. Copy the contents of the file (excluding the first line, last line, and CR/LF) and replace the value of the
“EncodedCertificate” parameter in the xml example above.
Device Management Security
You can control access to certain device settings and security levels, such as installing applications and
changing security settings. Refer to the Windows Mobile Version 6 Help file for information on device
management security.
Remote API Security
The Remote API (RAPI) enables applications that run on a desktop to perform actions on a remote device.
RAPI provides the ability to manipulate the file system on the remote device, including the creation and
deletion of files and directories. By default, Motorola ships with RAPI in the restricted mode. Certain tools, such
Page 56
4 - 4MC45 Integrator Guide
as RAPIConfig, may not work properly. Refer to the Windows Embedded Handheld 6.5.3 Help file for finding
information on Remote API security policies.
Packaging
NOTE Applications compiled for Windows Embedded Handheld 6.5.3 are not backward-compatible with
previous versions.
Packaging combines an application's executable files into a single file, called a package. This makes it easier
to deploy and install an application to the MC45. Package new applications and updates, such as new DLL
files, as CAB files, then deploy them to Mobile 6 devices. Refer to the Windows Embedded Handheld 6.5.3 Help file for information on CAB files.
Deployment
To install applications onto the MC45, developers package the application and all required files into a CAB file,
then load the file onto the MC45 using one of the following options:
•
Microsoft ActiveSync 4.5 or higher
•
Storage Card
•
AirBEAM
•
MSP
•
Image Update (for updating the operating system).
Refer to the Microsoft Windows Embedded Handheld 6.5.3 Help file for information on CAB files.
Installation Using ActiveSync
To install an application package:
•
Connect the MC45 to a host computer using ActiveSync. See Chapter 3, ActiveSync for more
information.
•
Locate the package file on the host computer.
•
In ActiveSync on the host computer, open Explorer for the MC45.
•
Copy the CAB file from the host computer to the \temp directory on the MC45.
•
On the MC45, navigate to the \temp directory.
•
Tap on the application CAB file. The application installs on the MC45.
Installation Using Storage Card
To install an application package:
•
Copy the package CAB file to a storage card using an appropriate storage card reader.
•
Install the storage card into the MC45. See Installing a microSD card on page 1-2 for more information.
•
On the MC45, open File Explorer.
Page 57
Application Deployment for Mobile 64 - 5
•
Open the Storage Card directory.
•
Tap the package CAB file. The application installs on the MC45.
Installation Using AirBEAM
The AirBEAM Smart Client provides backward-compatible legacy AirBEAM functionality and
Refer to the AirBEAM Smart Windows CE Client Product Reference Guide, p/n 72-63060-xx, for instructions
for AirBEAM Smart client.
MSP
The MSP 3 Client Software is a set of software components that come pre-installed on the MC45. The MSP 3
Client software consists of the following components:
The RD Client provides support for MSP 3 Staging functionality, provides support for the MSP 3 Legacy
Staging process, and provides support for backward-compatible legacy MSP 2.x Legacy Staging functionality.
The MSP 3 Agent provides MSP 3 Provisioning functionality and Control functionality when used with MSP 3.2
Control Edition.
Refer to the Mobility Services Platform 3.2 User’s Guide, p/n 72E-100158-xx, for instructions for using the
Rapid Deployment and MSP 3 Agent clients.
Update Loader Image
Windows Embedded Handheld 6.5.3 contains an Image Update feature that updates all operating system
components. All updates are distributed as update packages. Update packages can contain either partial or
complete updates for the operating system. Motorola distributes the update packages on the Support Central
Web Site, http://supportcentral.motorola.com
To update an operating system component, copy the update package to the MC45 using one of a variety of
transports, including ActiveSync, an microSD memory card, AirBEAM or MSP.
Download Update Loader Package
1.Go to the Motorola Support Central web site, http://supportcentral.motorola.com
2.Download the appropriate update loader package to a host computer.
3.Locate the update loader package file on the host computer and un-compress the file into a separate
directory.
ActiveSync
To install an update loader package using ActiveSync:
.
1.Connect the MC45 to a host computer using ActiveSync. See Chapter 3, ActiveSync, for more information.
2.In ActiveSync on the host computer, open Explorer for the MC45.
3.Copy all the update loader package files from the host computer to the \temp directory on the MC45.
4.On the MC45, navigate to the \temp directory.
5.Tap on the update loader file, STARTUPDLRD.EXE. The Update Loader application installs the update
loader package on the MC45. A progress bar displays until the update completes.
Page 58
4 - 6MC45 Integrator Guide
6.The MC45 re-boots.
7.The calibration screen appears.
microSD Card
To install an update loader package using a microSD card:
1.Copy all the update loader package files to the root directory of a microSD card.
2.Install the microSD card into the MC45. See Installing a microSD card on page 1-2 for installation
instructions.
3.Connect the MC45 to AC power. See Chapter 2, Accessories.
4.Perform a cold boot.
5.Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold
the right programmable button.
6.The Update Loader application looks for the update loader file in the root directory of the microSD card.
When it finds the file, it loads the update loader package onto the MC45. A progress bar displays until the
update completes.
7.The MC45 re-boots.
8.The calibration screen appears.
XML Provisioning
To configure the settings on an MC45, use XML provisioning. To install an XML provisioning file on the MC45,
create a Cabinet Provisioning File (CPF). A CPF file is similar to a CAB file and contains just one file:
_setup.xml. Like a CAB file, the CPF extension is associated with WCELoad.EXE. Opening a CPF extracts the
XML code and uses it to provision and configure the MC45. The user receives an e-mail notification indicating
success or failure.
XML provisioning provides the ability to configure various features of the MC45 (i.e., registry and file system).
However, some settings require security privileges. To change registry settings via a CPF file, you must have
certain privileges (roles). Some registry keys require you to simply be an Authenticated User, while other
registry keys require you to be a Manager. Refer to the Microsoft Windows Embedded Handheld 6.5.3 Help
file, Metabase Settings for Registry Configuration Service Provider section, for the default role settings in
Windows Embedded Handheld 6.5.3.
For those registry settings that require the Manager role, the CPF file must be signed with a privileged
certificate installed on the device. Refer to the Microsoft Windows Embedded Handheld 6.5.3 Help file and the Windows Embedded Handheld 6.5.3 SDK for instructions and sample test certificates.
Creating an XML Provisioning File
To create a .cpf file:
1.Create a valid provisioning XML file named _setup.xml using an XML editor or the tools supplied with
Visual Studio 2005. (For example, use the SampleReg.xml sample created in the RegMerge section and
rename it _setup.xml.) Ensure the file contains the required parameters for the operation. Refer to the
Microsoft Windows Embedded Handheld 6.5.3 Help file for information.
Page 59
Application Deployment for Mobile 64 - 7
2.In the Windows Embedded Handheld tools directory on the desktop computer (typically \Program
Files\Windows CE Tools\wce500\Windows Mobile 6 Pocket PC SDK\Tools), run the Makecab.exe utility,
using the following syntax to create a .cpf file from the _setup.xml file:
MakeCab.exe /D COMPRESS=OFF _setup.xml myOutCpf
NOTE COMPRESS=OFF is required for backward compatibility with Pocket PC.
3.Optionally, use the Authenticode tools to sign the .cpf file.
4.Tap the filename to install.
5.Certain applications and settings require a cold boot to take affect. In these cases, cold boot the MC45.
Refer to the Windows Embedded Handheld 6.5.3 Help file for more information.
XML Provisioning vs. RegMerge and Copy File
Prior to Windows Embedded Handheld 6.5.3, Motorola used two drivers (RegMerge and CopyFiles) to update
the registry and to copy files during a cold boot. With Windows Embedded Handheld 6.5.3, Motorola
recommends using XML provisioning instead. RegMerge and CopyFiles are supported for backward
compatibility but Motorola may eliminate support in the future. The following sections provide examples of how
RegMerge and CopyFiles were used, and how to perform the same function using XML provisioning.
RegMerge
RegMerge.dll is a built-in driver that allows updating the registry during a clean boot. RegMerge runs very early
in the boot process and looks for registry files (.reg files) in certain Flash File System folders (i.e., \Application)
during a clean boot. It then merges the registry changes into the system registry located in RAM.
The following example uses RegMerge to set a registry key:
Embedded Handheld 6.5.3 contains three types of file storage:
•
Random Access Memory (RAM)
•
Persistent Storage
•
Application folder.
Random Access Memory
Executing programs use RAM to store data. Data stored in RAM is lost upon a warm boot. RAM also included
a volatile file storage area called Cache Disk.
Volatile File Storage (Cache Disk)
Windows Embedded Handheld 6.5.3 memory architecture uses persistent storage for all files, registry settings,
and database objects to ensure data is retained even after a power failure. Persistent storage is implemented
using Flash memory technology which is generally slower than volatile RAM memory. In certain situations the
speed of the operation is more important than the integrity of the data. For these situations, Motorola has
provided a small volatile File Storage volume, accessed as the Cache Disk folder. Disk operations to the Cache Disk folder are much faster than to any of the persistent storage volumes, but data is lost across warm boots
and power interruptions. Note that a backup battery powers RAM memory, including the Cache Disk, when you
remove the main battery for a short period of time.
The MC45 uses the Cache Disk for temporary data that can be restored from other sources, for example, for
temporarily “caching” HTML web pages by a browser or generating formatted files to send to a printer. Both
situations benefit from the increased speed of the cache disk, but you can restore the data if needed.
DO NOT use the Cache Disk as a method to improve application performance. Analyze applications that
perform slower in persistent storage to optimize disk access. Common areas for optimization include
Page 61
Application Deployment for Mobile 64 - 9
minimizing the number of reads and writes to a file, removing unneeded debug logging, and minimizing file
flushing or closing files.
Persistent Storage
Windows Embedded Handheld 6.5.3 protects all data and applications from power-related loss. Because
Windows Embedded Handheld 6.5.3 mounts the entire file system and registry in persistent storage (rather
than using RAM), MC45 devices provide a reliable storage platform even in the absence of battery power.
Persistent storage provides application developers with a reliable storage system available through the
standard file system and registry APIs. Persistent storage is optimized for large reads and writes; therefore,
applications reading and writing data in large chunks tend to outperform those applications reading and writing
small blocks of data. Data in persistent storage is lost upon a clean boot.
Persistent storage contains all the directories under the root directory except for Application, Cache Disk, and
Storage Card (if a storage card is installed). Persistent storage is approximately 650 MB (formatted).
Application Folder
The Application folder is a super-persistent storage that is persistent even after a clean boot. Accessing data in
the Application folder is slower than accessing persistent storage. The Application folder is used for
deployment and device-unique data. For example, network profiles can be stored in the Application folder so
that connection to the network is available after a cold boot. The Application folder is approximately 96 MB
(formatted).
Enterprise Mobility Developer Kits
The Motorola Enterprise Mobility Developer Kit (EMDK) family of products allows you to write applications that
take advantage of the capture, move and manage capabilities of the MC45. Go to the Support Central
( http://supportcentral.motorola.com
) to download the appropriate developer kit.
Page 62
4 - 10MC45 Integrator Guide
Page 63
CHAPTER 5 PHONE SETUP
Introduction
This chapter explains how to verify MC45 service on an Global System for Mobile communications (GSM) /
Universal Mobile Telecommunications System (UMTS) wireless network and establish settings.
GSM/UMTS networks deliver mobile voice and data services, such as Short Message Service (SMS)/Text
Messaging, with full roaming capabilities across the world. High-speed Downlink Packet Access (HSDPA)
enabled networks offer Internet-based content and packet-based data services. This enables services such as
internet browsing, e-mail on the move, powerful visual communications, multimedia messages, and
location-based services.
When using the MC45 as a phone, services can include speed dialing, call tracking, voice mail, call forwarding,
conference calling, and caller ID, depending on the type of service.
Also use the integrated phone as a modem to connect the MC45 to an ISP or work network. The GSM/UMTS
enabled MC45 can connect to the Internet or work network using Cellular Line, or using the modem specified
by the mobile phone service provider.
NOTE Before using an MC45 on a wireless network, first select a provider, establish a voice and data-enabled
service plan, and configure the MC45 (where applicable). Refer to the MC45 User Guide for information
on how to use the phone and services.
Automatic Network Setup
See First-time Network Activation on page 1-8 for information on activating the MC45 upon startup.
Manual Network Setup
To manually configure the MC45 for a GSM/UMTS network:
1.Install an active SIM card into the MC45. Refer to Installing the mini-SIM Card on page 1-3.
3.On the GSM/UMTS tab, tap GSM/UTMS Preference and select:
•
Auto (GSM & UMTS) - Searches for either GSM or UMTS networks.
•
GSM Only - Searches for only GSM networks.
•
UMTS Only - Searches for only UMTS networks.
4.On the GSM/UMTS tab, tap Active network selection mode and select:
•
Auto - Selects the active GSM/UMTS network automatically
•
Manual - Lists all the available GSM/UMTS network and allows manual choice of network.
5.Tap the Update Connection Settings button.
NOTE SIM cards of supported carriers automatically configure the data connection and MMS settings upon
activation. Data connection and MMS settings for non-supported carriers must be manually configured.
See Configuring a GSM Data Connection on page and refer to the MC45 User Guide for MMS set up
information.
Tap the Public Land Mobile Network (PLMN) tab to display the PLMN list.
On the PMLN tab, tap the Enter button to add a new network to the PLMN list.
Ta p Store List to save the PLMN list.
Configuring a Data Connection
NOTE SIM cards of supported carriers automatically configure the data connection upon activation. Data
connections for non-supported carriers must be manually configured.
A data connection allows Internet access across a wireless network.
To set up a new data connection:
1.Acquire an Access Point Name (APN) from the service provider.
4.Enter a connection name in the Enter a name for the connection text box.
5.Select Cellular Line (GPRS) from the Select a modem: drop-down list.
6.Ta p Next.
7.Enter the APN from the service provider in the Access point name text box.
8.Ta p Next.
9.Enter a username in the User name text box, if required by the service provider.
10. Enter a password in the Password text box, if required by the service provider.
11. Enter a domain name in the Domain text box, if required by the service provider.
12. Ta p Finish.
13. Ta p OK to exit Connections.
Page 65
Phone Settings
Use the Phone Settings window to customize settings, such as the ring type and ring tone for incoming calls,
security options and other options depending on the type of service.
Sounds
Use the Sounds tab to customize ring type, ring tone, keypad tone.
Ta p Start > Settings > Personal > Phone > Sounds.
Phone Setup5 - 3
Figure 5-1
1.Select a ring type from the Ring type: drop-down list. The ring type changes the way the MC45 rings when
it receives an incoming call. Regardless of the ring type selected, a dialog box appears on the MC45’s
display for incoming calls.
2.Select a ring tone for incoming calls from the Ring tone: drop-down list. To hear a sample of the selected
ring tone, tap
3.Select a keypad tone from the Keypad: drop-down list. This selection determines the tone that sounds
when entering a phone number on the keypad.
Select Short tones or Long tones to specify the duration of the sound when you press a number on the
keypad. Select Off to disable tones.
MC45 Phone Window - Sounds Tab
. Tap to end the ring tone.
NOTE To use custom .wav, .mid, or .wma files as ring tones, use ActiveSync on the host computer to copy the
file to the /Windows/Rings/ folder on the MC45 and select the sound from the ring tone list.
NOTE Turning off sounds saves power and prolongs battery life.
Security
Enabling a PIN
Ta p Start > Settings > Personal > Phone > Security.
Page 66
5 - 4MC45 Integrator Guide
NOTE Place emergency calls at any time, without requiring a PIN or a SIM card.
Figure 5-2
Security Tab
To require a PIN when using the phone:
1.Select the Require PIN when the phone is used check box.
Figure 5-3
2.Use the dialer keypad to enter a four to eight digit PIN.
3.Ta p Enter to enable the PIN and return to the Security tab.
Enter PIN
Changing a PIN
CAUTION If you enter an incorrect PIN, the message “SIM PIN incorrect: Try again” appears. After three
consecutive incorrect attempts, the SIM card is blocked. The phone does not allow you to attempt to
enter your PIN again and you must obtain a PIN Unblock Key from your service provider.
1.Ta p Change PIN.
2.Use the dialer keypad to enter the current PIN.
3.Ta p Enter.
Page 67
Phone Setup5 - 5
4.Use the dialer keypad to enter a new four to eight digit PIN.
5.Ta p Enter.
6.Reenter the new PIN for confirmation and tap Enter.
7.Ta p OK to confirm the change
Disabling a PIN
1.Deselect the Require PIN when phone is used check box.
2.Use the dialer keypad to enter the current PIN.
3.Ta p Enter.
4.Ta p OK to confirm the change and exit settings.
Services
Use the Services tab to configure settings for subscribed phone services. For example, block certain types of
incoming and/or outgoing calls ( page 5-5), disclose the caller’s identity when making outgoing calls ( page
5-6), forward incoming calls to a different phone number ( page 5-6), receive notification of incoming calls when
a phone session is in use ( page 5-7), and set up voice mail and short message service ( page 5-7).
1.Ta p Start > Settings > Personal > Phone > Services tab.
Figure 5-4
2.Select a service from the list and tap Get Settings... .
3.Change services settings as follows.
MC45 Phone Window - Services Tab
Call Barring
Use call barring to block certain types of incoming and/or outgoing calls. Select the type of incoming and/or
outgoing calls to block.
Page 68
5 - 6MC45 Integrator Guide
Figure 5-5
Call Barring
Caller ID
Enable caller ID to reveal the identity of the person making an outgoing call. Select the Everyone radio button
to always display the caller ID. Select the No one radio button to prevent the caller’s identity from appearing to
others.
Figure 5-6
Caller ID
Call Forwarding
NOTE Call Forwarding may not be available on all networks. Check with your service provider for availability.
Use call forwarding to forward incoming calls to a different phone number.
•
To forward all calls to a different phone number:
• select the Forward all incoming phone calls check box.
• enter the phone number to receive forwarded calls in the To: text box.
Page 69
Phone Setup5 - 7
•
To forward incoming calls to a different phone number based on a specific situation, select one or more
of the check boxes under Forward phone calls only if:.
• No answer: enter the phone number to receive forwarded calls only when the phone cannot be
answered. Then select a time period from the Forward after: drop-down list. Options are 5, 10, 15,
20, 25, and 30 seconds.
• Unavailable: enter the phone number to receive forwarded calls only when the phone is turned off or
the user is unreachable.
•Busy: enter the phone number to receive forwarded calls only when the line is busy.
Call Waiting
NOTE Call Waiting may not be available on all networks. Check with your service provider for availability.
Call waiting notifies you of an incoming call when the phone is in a phone session. Select the Notify me radio
button to enable call waiting. Select the Do not notify me radio button to disable call waiting.
Voice Mail and Text Messages
To use voice mail and send short messages, enter the voice mail and/or text message phone number in the
appropriate text boxes.
Fixed Dialing
Use Fixed Dialing to restrict the phone to dial only the phone number(s) or area code(s) specified in a Fixed
Dialing list.
1.Select Fixed Dialing and tap Get Settings.
2.Select the Enable fixed dialing check box.
3.To add a number to the list, tap Menu > Add.
4.Enter the phone number or area code to restrict and tap Done.
5.Repeat steps 3 and 4 to add more numbers, and tap Done twice when complete.
6.Enter PIN2 and tap Done.
NOTE PIN2 is buffered in the MC45 indefinitely after entry and will not be requested again until a reboot of the
MC45 has been performed. Should PIN2 be required, then the user must perform a reboot of the MC45.
Internet
Use the Internet tab to configure Internet calling.
Select an option from the drop-down list.
Ta p OK.
Services
Use the Services tab to set Broadcast Channels and GPS Privacy features.
Page 70
5 - 8MC45 Integrator Guide
Figure 5-7
Services tab
Broadcast Channels
Enable broadcast messages from local cell sites. These messages include emergency directions and
information services.
GPS Privacy
Allows internet applications to use current location.
Hearing
Turn Teletypewriter (TTY) and Hearing Aide Compatibility (HAC) on or off.
Figure 5-8
Hearing Tab
Page 71
CHAPTER 6 WIRELESS APPLICATIONS
Introduction
Wireless Local Area Networks (LANs) allow mobile computers to communicate wirelessly and send captured
data to a host device in real time. Before using the MC45 on a WLAN, the facility must be set up with the
required hardware to run the wireless LAN and the MC45 must be configured. Refer to the documentation
provided with the access points (APs) for instructions on setting up the hardware.
NOTE 802.11d is enabled by default. When enabled, the AP must be configured the same in order to connect.
To configure the MC45, a set of wireless applications provide the tools to configure and test the wireless radio
in the MC45. Refer to the Wireless Fusion Enterprise Mobility Suite User Guide for Version X.XX for
information on configuring wireless profiles; where X.XX is the Fusion version. Go to
http://supportcentral.motorola.com
determine the Fusion version on the MC45.
for the latest version of this guide. See Software Versions on page xiv to
Fusion Overview
The Fusion software contains applications with which to create wireless profiles. Each profile specifies the
security parameters to use for connecting to a particular WLAN as identified by its ESSID. The Fusion software
also allows the user to control which profile out of a set of profiles is used to connect. Other Fusion applications
allow the user to monitor the status of the current WLAN connection and to invoke diagnostic tools for
troubleshooting.
To access Fusion, tap the Start > > Wireless Launcher.
Fusion Applications
Many of the items in the menu invoke one of the Fusion applications. These menu items and their
corresponding applications are summarized below:
•
Find WLANs – Invokes the Find WLANs application which displays a list of the WLANs active in your
area.The Wireless Application menu on the task tray provides the following wireless applications:
Page 72
6 - 2MC45 Integrator Guide
•
Manage Profiles – Invokes the Manage Profiles application (which includes the Profile Editor Wizard) to
manage and edit your list of WLAN profiles.
•
Manage Certs – Invokes the Certificate Manager application which allows you to manage certificates
used for authentication.
•
Manage PACs – Invokes the PAC Manager application which helps you manage the list of Protected
Access Credentials used with EAP-FAST authentication.
•
Options – Invokes the Options application which allows you to configure the Fusion option settings.
•
Wireless Status – Invokes the Wireless Status application which allows you to view the status of the
current wireless connection.
•
Wireless Diagnostics – Invokes the Wireless Diagnostics application which provides tools with which to
diagnose problems with the wireless connection.
•
Log On/Off – Invokes the Network Login dialog which allows you to log on to a particular profile or to log
off from the currently active profile.
Additional Wireless Launcher menu entries include:
•
Enable/Disable Radio
•
Hide Menu
•
Exit.
Signal Strength Icon
The Signal Strength icon appears on the Home screen and in the task tray when using the Classic Home
screen.
Signal Strength Icon
Wi-Fi Network Name
Figure 6-1
Home Screen
Page 73
Signal Strength Icon
Wireless Applications6 - 3
Figure 6-2
Classic Home Screen
The icon indicates the MC45’s wireless signal strength as follows:
Table 6-1
Signal Strength Icons Descriptions
IconStatusDescription
Excellent signal strengthWLAN network is ready to use.
Very good signal strengthWLAN network is ready to use.
Good signal strengthWLAN network is ready to use.
Fair signal strengthWLAN network is ready to use. Notify the network administrator that
the signal strength is only “Fair”.
Poor signal strengthWLAN network is ready to use. Performance may not be optimum.
Notify the network administrator that the signal strength is “Poor”.
Out-of-network range (not
No WLAN network connection. Notify the network administrator.
associated)
The WLAN radio is disabled.The WLAN radio is disabled. To enable, choose Enable Radio from
NoneThe Wireless Launcher
application was exited.
the Wireless Applications menu.
The Wireless Launcher application has been closed. See the
Fusion Functions paragraphs below for how to restart the Wireless Launcher.
Page 74
6 - 4MC45 Integrator Guide
Figure 6-3
Fusion Launcher Window
Page 75
Turning the WLAN Radio On and Off
To turn the WLAN radio off, tap the connection icon at the top of the screen and select Wireless Manager. Tap
the Wi-Fi bar to turn off the radio.
Wireless Applications6 - 5
Figure 6-4
To turn the WLAN radio on, tap the connection icon at the top of the screen and select Wireless Manager. Tap
the Wi-Fi bar to turn on the radio.
Figure 6-5
Disable Radio
Enable Radio
Page 76
6 - 6MC45 Integrator Guide
Page 77
CHAPTER 7 MAINTENANCE AND
TROUBLESHOOTING
Introduction
This chapter includes instructions on cleaning and storing the MC45, and provides troubleshooting solutions
for potential problems during MC45 operation.
Maintaining the MC45
For trouble-free service, observe the following tips when using the MC45:
•
Do not scratch the screen of the MC45. When working with the MC45, use the supplied stylus or
plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or
other sharp object on the surface of the MC45 screen.
•
A screen protector, p/n KT-MC45-SCRNP-10R, is applied to the MC45. Motorola recommends using this
to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen
displays. Benefits include:
• Protection from scratches and gouges
• Durable writing and touch surface with tactile feel
• Abrasion and chemical resistance
• Glare reduction
• Keeping the device’s screen looking new
• Quick and easy installation.
•
The touch-sensitive screen of the MC45 is polycarbonate. Do not to drop the MC45 or subject it to strong
impact.
•
Protect the MC45 from temperature extremes. Do not leave it on the dashboard of a car on a hot day,
and keep it away from heat sources.
•
Do not store or use the MC45 in any location that is dusty, damp, or wet.
•
Use a soft lens cloth to clean the MC45. If the surface of the MC45 screen becomes soiled, clean it with
a soft cloth moistened with a diluted window-cleaning solution.
Page 78
7 - 2MC45 Integrator Guide
•
Periodically replace the rechargeable battery to ensure maximum battery life and product performance.
Battery life depends on individual usage patterns.
Removing the Screen Protector
A screen protector is applied to the MC45. Motorola recommends using this to minimize wear and tear. Screen
protectors enhance the usability and durability of touch screen displays.
To remove the screen protector, lift the corner using a thin plastic card, such as a credit card, then carefully lift
it off the display.
Lift Screen
Protector
Corner
Figure 7-1
CAUTION Do not use a sharp object to remove the protector. Doing so can damage the display.
NOTE Not using a screen protector can affect warranty coverage. To purchase replacement protectors, contact
Removing the Screen Protector
your local account manager or Motorola, Inc. These include screen protector installation instructions.
Part number: KT-MC45-SCRNP-10R Screen Protector 10/pk.
Page 79
Battery Safety Guidelines
•
The area in which the units are charged should be clear of debris and combustible materials or
chemicals. Particular care should be taken where the device is charged in a non commercial
environment.
•
Follow battery usage, storage, and charging guidelines found in the user's guide.
•
Improper battery use may result in a fire, explosion, or other hazard.
•
To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and
+104 ºF (0 ºC and +40 ºC)
•
Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a
risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a
battery or a charger, contact Motorola Solutions Global Customer Support.
•
For devices that utilize a USB port as a charging source, the device shall only be connected to products
that bear the USB-IF logo or have completed the USB-IF compliance program.
•
To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will
carry a Motorola hologram. Do not fit any battery without checking it has the Motorola authentication
hologram.
•
Do not disassemble or open, crush, bend or deform, puncture, or shred.
•
Severe impact from dropping any battery-operated device on a hard surface could cause the battery to
overheat.
•
Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.
•
Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to
water or other liquids, or expose to fire, explosion, or other hazard.
•
Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle
or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
•
Battery usage by children should be supervised.
•
Please follow local regulations to promptly dispose of used
re-chargeable batteries.
•
Do not dispose of batteries in fire.
•
Seek medical advice immediately if a battery has been swallowed.
•
In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact
has been made, wash the affected area with large amounts of water and seek medical advice.
•
If you suspect damage to your equipment or battery, contact Motorola Solutions Global Customer
Support to arrange for inspection.
Maintenance & Troubleshooting7 - 3
Cleaning
WARNING! Avoid exposing this product to contact with hot oil or other flammable liquids. If such
exposure occurs, unplug the device and clean the product immediately in accordance with
these guidelines.
CAUTION Always wear eye protection.
Read warning label on compressed air and alcohol product before using.
If you have to use any other solution for medical reasons please contact Motorola for more
information.
Page 80
7 - 4MC45 Integrator Guide
Materials Required
•
Alcohol wipes
•
Lens tissue
•
Cotton tipped applicators
•
Isopropyl alcohol
•
Can of compressed air with a tube.
Cleaning the MC45
Housing
Using the alcohol wipes, wipe the housing including keys and in-between keys.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of
liquid around the edges of the display. Immediately dried the display with a soft, non-abrasive cloth to prevent
streaking.
Scanner Exit Window
Wipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical
material such as eyeglasses.
Connector
1.Remove the main battery from mobile computer.
2.Close battery door.
3.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
4.Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of
the MC45. Do not leave any cotton residue on the connector.
5.Repeat at least three times.
6.Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.
7.Use a dry cotton tipped applicator and repeat steps 4 through 6.
CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
8.Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
9.Inspect the area for any grease or dirt, repeat if required.
Cleaning Cradle Connectors
To clean the connectors on a cradle:
Page 81
Maintenance & Troubleshooting7 - 5
1.Remove the DC power cable from the cradle.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the
applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the
connector.
4.All sides of the connector should also be rubbed with the cotton tipped applicator.
CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
5.Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
6.Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.
7.If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.
8.Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry
before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry
humidity requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.
Page 82
7 - 6MC45 Integrator Guide
Troubleshooting
MC45
Table 7-1
MC45 does not turn
on.
Rechargeable battery
did not charge.
Cannot see
characters on
display.
Troubleshooting the MC45
ProblemCauseSolution
Battery not charged.Charge or replace the battery.
Battery not installed
properly.
System crash.Perform a warm boot. If the MC45 still does not turn on,
Battery failed.Replace battery. If the MC45 still does not operate,
MC45 removed from
cradle while battery was
charging.
Extreme battery
temperature.
MC45 not powered on.Press the red
Install the battery properly. See
page 1-4
perform a cold boot. See
1-8
perform a warm boot, then a cold boot. See
MC45 on page 1-8
Insert MC45 in cradle and allow to charge.
Battery does not charge if ambient temperature is below
0°C (32°F) or above 40°C (104°F).
.
.
.
Power
button.
Installing the Battery on
Resetting the MC45 on page
Resetting the
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
No sound.Volume setting is low or
MC45 removed from
cradle or disconnected
from host computer during
communication.
Incorrect cable
configuration.
Communication software
was incorrectly installed or
configured.
turned off.
Replace the MC45 in the cradle, or reattach the
communication cable and re-transmit.
See the system administrator.
Perform setup. Refer to the MC45 Integrator Guide for
details.
Adjust the volume.
Page 83
Maintenance & Troubleshooting7 - 7
Table 7-1
Troubleshooting the MC45 (Continued)
ProblemCauseSolution
MC45 shuts off.MC45 is inactive.The MC45 turns off after a period of inactivity. If the MC45
is running on battery power, set this period from 1 to 5
minutes, in one-minute intervals. If the MC45 is running on
external power, set this period to 1, 2, 5, 10, 15, or 30
minutes.
Check the
Power
Power
window by selecting
icon. Select the
Advanced
Start
>
Settings
tab and change the
setting for a longer delay before the automatic shutoff
feature activates.
Battery is depleted.Recharge or replace the battery.
Tapping the window
buttons or icons does
Battery is not inserted
properly.
Screen is not calibrated
correctly.
Insert the battery properly. See
page 1-4
Re-calibrate the screen. See
page 1-7
.
Calibrating the Screen on
.
Installing the Battery on
not activate the
corresponding
feature.
The system is not
responding.
Warm boot the system. See
1-8
.
Resetting the MC45 on page
>
A message appears
stating that the MC45
memory is full.
MC45 keeps
powering down to
protect memory
contents.
Too many files stored on
the MC45.
Delete unused memos and records. If necessary, save
these records on the host computer (or use a microSD
card for additional memory).
Too many applications
installed on the MC45.
Remove user-installed applications on the MC45 to
recover memory. Select
the
Remove Programs
and tap
Remove.
Start
>
Settings
>
System
and tap
icon. Select the unused program
The MC45’s battery is low. Recharge or replace the battery. Configure the MC45 to
conserve power.
Page 84
7 - 8MC45 Integrator Guide
Table 7-1
The MC45 does not
accept data capture
input.
Phone service is not
available with SIM
card installed.
Troubleshooting the MC45 (Continued)
ProblemCauseSolution
Scanning application is not
loaded.
Unreadable bar code.Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
MC45 is not programmed
for the bar code.
MC45 is not programmed
to generate a beep.
Battery is low.If the scanner stops emitting a laser beam upon a trigger
SIM card might not be
installed properly.
Load a scanning application on the MC45. See the system
administrator.
Place the MC45 within proper scanning range.
Program the MC45 to accept the type of bar code being
scanned.
If the MC45 does not beep on a good decode, set the
application to generate a beep on good decode.
press, check the battery level. When the battery is low, the
scanner shuts off before the MC45 low battery condition
notification. Note: If the scanner is still not reading
symbols, contact the distributor or Motorola.
Re-install SIM card and ensure that it is seated properly.
See
Installing the mini-SIM Card on page 1-3
.
Error message “SIM
Error. Cannot save
info to SIM” appears
when copying
contacts to a SIM
card.
MC45 cannot find
any Bluetooth
devices nearby.
Feature not supported on
some SIM cards.
Too far from other
Bluetooth devices.
The Bluetooth device(s)
nearby are not turned on.
The Bluetooth device(s)
are not in discoverable
mode.
If error appears while creating a new contact, add at least
one number (e.g. 0) to the Work Phone field.
If error appears while copying one contact, reboot the
MC45. The contact appears on the SIM card after
rebooting.
If error appears while copying multiple contacts, copy one
contact at a time and follow the above solution.
Use Microsoft Outlook Exchange and ActiveSync to
synchronize contacts with Microsoft Outlook on host
computer.
Move closer to the other Bluetooth device(s), within a
range of 10 meters.
Turn on the Bluetooth device(s).
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for help.
Page 85
Single Slot Charge Cradle
Maintenance & Troubleshooting7 - 9
Table 7-2
LEDs do not light
when MC45 is
inserted.
MC45 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Troubleshooting the Single Slot Charge Cradle
ProblemCauseSolution
Cradle is not receiving
power.
MC45 is not seated firmly
in the cradle.
MC45 was removed from
cradle or cradle was
unplugged from AC power
too soon.
Battery is faulty.Verify that other batteries charge properly. If so, replace
The MC45 is not fully
seated in the cradle.
Ambient temperature of
the cradle is too warm.
Extreme battery
temperature.
MC45 removed from
cradle during
communications.
Incorrect cable
configuration.
Ensure the power cable is connected securely to both the
cradle and to AC power.
Remove and re-insert the MC45 into the cradle, ensuring
it is firmly seated.
Ensure cradle is receiving power. Ensure MC45 is seated
correctly. Confirm battery is charging under
Settings
the faulty battery.
Remove and re-insert the MC45 into the cradle, ensuring
it is firmly seated.
Move the cradle to an area where the ambient
temperature is between 0°C (32°F) and 35°C (95°F).
Battery does not charge if ambient temperature is below
0°C (32°F) or above 40°C (104°F).
Replace MC45 in cradle and retransmit.
See the system administrator.
>
Power
.
Start
>
Communication software
is not installed or
configured properly.
Multi Slot Universal Charge Only Cradle
Table 7-3
LEDs do not light
when MC45 is
inserted.
Troubleshooting the Multi Slot Universal Charge Only Cradle
ProblemCauseSolution
Cradle is not receiving
power.
MC45 is not seated firmly
in the cradle.
Perform setup as described in
Ensure the power cable is connected securely to both the
cradle and to AC power.
Remove and re-insert the MC45 into the cradle, ensuring
it is firmly seated.
Setup on page 2-4
.
Page 86
7 - 10MC45 Integrator Guide
Table 7-3
MC45 battery is not
charging.
Troubleshooting the Multi Slot Universal Charge Only Cradle (Continued)
ProblemCauseSolution
Vehicle Charge Cradle
Table 7-4
Troubleshooting the Vehicle Charge Cradle
ProblemCauseSolution
MC45 was removed from
cradle or cradle was
unplugged from AC power
too soon.
Battery is faulty.Verify that other batteries charge properly. If so, replace
The MC45 is not fully
seated in the cradle.
Ambient temperature of
the cradle is too warm.
Extreme battery
temperature.
Ensure cradle is receiving power. Ensure MC45 is seated
correctly. Confirm battery is charging under
Settings
the faulty battery.
Remove and re-insert the MC45 into the cradle, ensuring
it is firmly seated.
Move the cradle to an area where the ambient
temperature is between 0°C (32°F) and 35°C (95°F).
Battery does not charge if ambient temperature is below
0°C (32°F) or above 40°C (104°F).
>
Power
.
Start
>
LEDs do not light up
when MC45 is
inserted
MC45 battery is not
charging.
Cradle is not receiving
power.
MC45 was removed from
the cradle too soon.
Battery is faulty.Replace the battery.
MC45 is not placed
correctly in the cradle.
Ambient temperature of
the cradle is too warm.
MC45 removed from
cradle during
communication.
Ensure the power input cable is securely connected to the
cradle’s power port.
Replace the MC45 in the cradle.
Remove the MC45 from the cradle, and re-insert correctly.
If the battery still does not charge, contact customer
support.
The MC45 battery charging LED slowly blinks amber
when the MC45 is correctly inserted and charging.
Move the cradle to an area where the ambient
temperature is between 0°C (32°F) and 35°C (95°F).
Replace MC45 in cradle and retransmit.
Page 87
Four Slot Battery Charger
Maintenance & Troubleshooting7 - 11
Table 7-5
ProblemCauseSolution
LEDs do not light
when MC45 is
inserted.
MC45 battery is not
charging.
Cables
Troubleshooting the Four Slot Battery Charger
Charger is not receiving
power.
MC45 battery is not seated
firmly in the charger.
Battery was removed from
the charger or charger was
unplugged from AC power
too soon.
Battery is faulty.Verify that other batteries charge properly. If so, replace
Battery contacts not
connected to charger.
Ambient temperature of
the cradle is too warm.
Ensure the power cable is connected securely to both the
charger and to AC power.
Remove and re-insert the MC45 battery into the charging
well, ensuring it is firmly seated.
Re-insert the battery in the charger or re-connect the
charger’s power supply.
the faulty battery.
Verify that the battery is seated in the charging well
correctly with the contacts facing down.
Move the charger to an area where the ambient
temperature is between 0°C (32°F) and 35°C (95°F).
Table 7-6
MC45 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Troubleshooting the Cables
ProblemCauseSolution
MC45 was disconnected
from AC power too soon.
Battery is faulty.Verify that other batteries charge properly. If so, replace
The MC45 is not fully
attached to power.
Cable was disconnected
from MC45 during
communications.
Incorrect cable
configuration.
Communication software
is not installed or
configured properly.
Connect the power cable correctly. Confirm main battery
is charging under
the faulty battery.
Detach and re-attach the power cable to the MC45,
ensuring it is firmly connected.
Re-attach the cable and retransmit.
See the system administrator.
Perform setup as described in
page 2-18
.
Start
>
Settings
>
Power
.
Communication Setup on
Page 88
7 - 12MC45 Integrator Guide
Page 89
APPENDIX ATECHNICAL SPECIFICATIONS
Technical Specifications
The following tables summarize the MC45’s intended operating environment and technical hardware
specifications.
MC45
Table A-1
Physical Characteristics
DimensionsLength: 14.2 cm (5.6 in.)
Weight247.4 g (8.73 oz)
Display16 bit color 3.2” QVGA with backlight, TFT-LCD, 65K colors,
Touch PanelPolycarbonate analog resistive touch
BacklightLED backlight
BatteryRechargeable Lithium Ion 3.7V, 3080 mAh battery
Expansion SlotUser accessible microSD slot with UHS-I SDHC support up to 32GB
Network ConnectionsUSB 2.0 High Speed (host and client), WLAN, WWAN and Bluetooth
NotificationVibrator and audible tone plus multi-color LED
Keypad OptionsNumeric
MC45 Technical Specifications
ItemDescription
Width: 6.6 cm (2.6 in.)
Depth: 2.5 cm (1.0 in.)
240 W x 320 L (QVGA size)
Page 90
A - 2MC45 Integrator Guide
Table A-1
MC45 Technical Specifications (Continued)
ItemDescription
AudioVoWWAN: handset mode with active noise reduction, speaker phone mode,
Bluetooth wireless headset mode
Performance Characteristics
CPU
Operating System
600 MHz, ARM 11 processor, MSM 7627
®
Microsoft
Windows Embedded Handheld™ 6.5.3 Professional Edition
Memory256 MB RAM / 1GB Flash
Interface/CommunicationsUSB 2.0
Output PowerUSB: 5 VDC @ 100mA max.
User Environment
Operating Temperature-10°C to 50°C (14°F to 122°F)
Storage Temperature-40°C to 70°C (-40°F to 158°F)
Charging Temperature32°F to 104°F / 0° C to 40° C
Humidity5% to 95% non-condensing
Drop SpecificationMultiple 1.5 m (5 ft.) drop per MIL-STD 810G
Multiple 0.9 m (3 ft.) drop to concrete, over operating temperature range
Tumble250, 0.5 m (1.5 ft.) tumbles with standard batteries installed; per applicable
IEC tumble specifications
Electrostatic Discharge (ESD)+/-15kVdc air discharge, +/-8kVdc direct discharge, +/-8kVdc indirect
discharge
SealingIP64 per applicable IEC sealing specifications
Vibration.04g2/Hz Random, Non-Operating, 1 hour duration per axis
Thermal Shock-40°C to 70°C rapid transition
Wireless WAN Data and Voice Communications
RadioGSM and UMTS/HSDPA
Frequency BandGSM – All Models Quad Band : 850 / 900 / 1800 / 1900 MHz
Ambient LightTolerant to typical artificial indoor and natural outdoor (direct sunlight)
lighting conditions. Fluorescent, Incandescent, Mercury Vapor, Sodium
Vapor, LED : 450 Ft Candles (4,844 Lux) Sunlight: 8000 Ft Candles (86,111
Lux)
Shock2,000 +/- 5% G
Scan Rate50 (+/- 6) scans/sec (bidirectional)
Scan Angle46.5° (typical)
Laser Power1.0 mW nominal
Camera Specifications
Resolution3.2 Mega pixel with auto focus and flash
Page 92
A - 4MC45 Integrator Guide
Table A-2
Camera Decode Capability
Data Capture Options
ItemDescription
1-D Bar Codes
CodabarCode 11Code 39
Code 93Code 128Chinese 2 of
5
Coupon CodeDiscrete 2 of 5EAN 8
EAN 13Interleaved 2 of 5ISBT 128
Korean 3 of 5MSIRSS
RSS 14RSS LimitedRSS
Expanded
Trioptic Code 29UCC / EAN 128UPCA
UPCEUPCE1Web Code
2-D Bar Codes
Australian PostalAztecComposite
AB
Composite CData MatrixDutch Postal
ImageJapan PostalLinked Aztec
Macro Micro PRFMicro PDFMicro QR
PDFQR CodeSignature
UK PostalUK IntellimailUS Planet
US Postnet
Page 93
SpecificationsA - 5
Decode Zone
SE965
Figure A-1 shows the decode zone for the SE965. Typical values appear. Table lists the typical distances for
selected bar code densities. The minimum element width (or “symbol density”) is the width in mils of the
narrowest element (bar or space) in the symbol.
In . cm
30 76.2
25 63.5
20 50.8
Note: Typical performance at 73.4° F (23° C)
on high quality symbols.