Motorola im240 User Manual

im240 Wireless Modem

User’s Guide

for Microsoft® Windows® 2000, Windows ME®,

Windows NT

Pocket PC 2002, and Pocket PC 2003

@NNTN5927A@

NNTN5927A

, Windows® XP,

Contents

Getting Started.....................................................................1

im240 Wireless Modem.................................................................1

Package Contents.........................................................................1

Supported operating systems........................................................1

Your account and coverage area..................................................1

im240 Wireless Modem Software..................................................2

Customer Support.........................................................................2

SIM Card...............................................................................3

Inserting and Removing a SIM Card.............................................3

SIM Card Personal Identification Number (PIN)............................4

Enabling the SIM PIN....................................................................4

Invalid PIN.....................................................................................4

Valid PIN .......................................................................................4

Changing the SIM PIN...................................................................5

Disabling the SIM PIN...................................................................5

Unlocking the SIM PIN..................................................................5

Modem Setup.......................................................................6

When to Insert the Modem............................................................6

System Requirements...................................................................6

Preparing the Modem for Setup....................................................7

Installing on Windows ME.............................................................7

Installing on Windows 2000, and XP ............................................7

Installing on Windows NT .............................................................8

Installing on a Pocket PC............................................................11

Using the Modem...............................................................12

Using the Detachable Antenna....................................................13

Using the External Antenna.........................................................13

Turning on the Modem................................................................14

Compact Mode............................................................................14

Internet ...............................................................................16

Connecting to the Internet ...........................................................16

Disconnecting from the Internet...................................................17

Data Connectivity..............................................................17

Connecting via Packet Data ........................................................18

Connecting via Circuit Data.........................................................18

Modem Status....................................................................18

Launching the im240 Wireless Modem Dashboard.....................18

The im240 Wireless Modem Dashboard Window........................19

Common Functionality.................................................................19

Getting Status Information...........................................................20

Status Light..................................................................................20

Uninstalling Modem Software..........................................21

Laptop..........................................................................................21

Pocket PC....................................................................................21

Troubleshooting................................................................22

Diagnostics..................................................................................22

Registration..................................................................................23

Manually Configuring im240 Wireless Modem ............................24

Safety and General Information.......................................25

RF Operational Characteristics....................................................25

Portable Radio Product Operation and EME Exposure...............25

Electro Magnetic Interference/Compatibility................................27

Medical Devices...........................................................................28

Operational Warnings..................................................................28

Operational Cautions...................................................................29

MOTOROLA LIMITED WARRANTY ..................................30

Patent and Trademark Information ..................................33

Index ...................................................................................34

iii

DECLARATION OF CONFORMITY

Per FCC CFR 47 Part 2 Section 2.1077(a)

Responsible Party Name: Motorola, Inc. Address: 8000 West Sunrise Boulevard

Plantation, FL 33322 USA Phone Number: 1 (800) 453-0920

Hereby declares that the product: Product Name: im240 Model Number: H70UAA9RR1AN Conforms to the following regulations: FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section

15.109(a) Class B Digital Device As a personal computer peripheral, this device complies with Part

15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with

the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

im240 Wireless Modem

Getting St arted

im240 Wireless Modem

Thank you for purchasing the Motorola im240 Wireless Modem. The im240 Wireless Modem lets you perform important laptop

computer or Pock e t P C activities, like connecting to the internet. The im240 Wireless Modem offers access to the internet through the

iDEN network.

Package Contents

Your im240 Wireless Modem package contains the following:

• im240 Wireless Modem card

• protective jewel case

• SIM (Subscriber Identity Module) card

• external antenna

• detachable antenna

• Installation CD containing the im240 Wireless Modem Dashboard

software and this installation guide (The installation CD is located inside the front cover of this guide).

Supported operating systems

The im240 Wireless Modem works in:

• Microsoft

• Windows ME

• Windows NT® (Service Pack 4 or later)

• Windows XP

• Pocket PC 2002

• Pocket PC 2003

Windows® 2000

Your account and coverage area

Note: If you purchased the im240 Wireless Modem from a iDEN

service provider, you may already have an account. Otherwise, your retailer should be able to provide you with the names of companies that provide this service.

Getting Started

Companies that operate iDEN networks and provide access to those networks are called service providers. You must have an account with a iDEN service provider that offers iDEN service to use the im240 Wireless Modem.

When you obtain your account, you will be given a SIM card. The SIM card contains account information and must be inserted in the im240 Wireless Modem anytime you use it.

Before you can use the im240 Wireless Modem, you must install the im240 Wireless Modem software and ensure that your im240 Wireless Modem is configured to use your account. Instructions on completing these steps are provided in the chapters that follow.

Once installed and configured, you can connect to the Internet with the im240 Wireless Modem in any area in which you can obtain iDEN service. Your ability to obtain iDEN service depends on these factors:

• Proximity to a iDEN network—Y ou must be within the coverage area of an iDEN network on which iDEN has been implemented, in order to use the im240 Wireless Modem.

• Service provider—If you are within the coverage area of a network that is not operated by your own service provider, you can only obtain service if there is a roaming agreement between your service provider and the network operator.

• Account provisions—Your account may restrict your usage to certain networks or limit the amount of time you can use the network.

Most service providers have coverage maps on their web sites.

im240 Wireless Modem Software

The im240 Wireless Modem comes with the following software:

• The Dashboard software and driver software that allows you to manage the im240 Wireless Modem and monitor your connections between the im240 Wireless Modem and your Windows operating system.

Customer Support

For technical support, contact your service provider. Before you call, make a note of the exact problems and error messages you encountered.

Additional information for iDEN Wireless Data Services can be found on the Motorola iDEN web site at: http://www.motorola.com/iDEN/support

Inserting and Removing a SIM Card

SIM Card

Inserting and Removing a SIM Card

To insert the SIM card:

1 Turn the unit over, so that the antenna ferrule is at the upper right

corner.

2 Gently insert the SIM card with the gold contacts facing down and

with the clipped corner positioned in the lower left hand corner of the card.

3 Gently push the SIM card in until it stops moving.

To remove the SIM card:

1 Remove the im240 Wireless Modem from your laptop or Pocket PC

and turn it over, so that the antenna is at the upper right corner.

2 Place a finger on the SIM card and slide the SIM card out. 3 When the SIM card pops out, gently hold the two sides with your

fingers and take out the SIM card.

After installing the im240 Dashboard software:

Note: The following features can be accessed after the installation

of the Dashboard application.

When you insert the wireless modem into your laptop or Pocket PC, you may be prompted to enter a SIM PIN, if it is enabled.

If your wireless modem is set to prompt you to enter a SIM PIN, your default SIM PIN is 0000. It is recommended that you change your SIM PIN to prevent fraudulent use of the SIM card.

If your wireless modem is not set to prompt you to enter a SIM PIN, it is recommended that you enable the SIM PIN security feature to prevent fraudulent use of the SIM card. Disabling your SIM PIN allows anyone to use your wireless modem.

SIM Card

SIM Card Personal Identification Number (PIN)

You can enable or disable the SIM PIN by selecting the appropriate radio button:

Enabling the SIM PIN

When you try to enable the SIM PIN, you are prompted to enter your SIM PIN and verify it.

Invalid PIN

If the 2 pin numbers don’t match, you will be presented with a pop up saying, “PIN’s don’t match!”

If the SIM PIN is invalid when you click OK, a pop up is displayed with the prompt, “Invalid PIN! Try again.”

Valid PIN

If the SIM PIN is valid, the SIM PIN is enabled and if you want, you can choose to disable the SIM PIN or change the SIM PIN.

Changing the SIM PIN

You can change the SIM PIN, selecting Change SIM PIN. The dashboard will prompt you to enter the old SIM PIN, the new SIM PIN, and to verify the new SIM PIN.

Note: You can only change the SIM PIN if the SIM PIN is enabled.

Disabling the SIM PIN

To disable the SIM PIN, you must enter your SIM PIN.

• Once you enter the correct SIM PIN, the SIM PIN will be disabled.

Unlocking the SIM PIN

If you enter an incorrect PIN 3 times, your SIM card will lock. A pop-up will instruct you to call iDen customer service to unlock your SIM Card.

You can then choose to either cancel this action or call customer service to unlock the SIM Card.

If you cancel this action, the Dashboard closes. The pop up window will re-appear everytime you start Dashboard until you call customer service to unlock your SIM Card.

When you call customer service, you will be given a code to unlock your SIM Card. Once you enter in the code, you will need to enter a new SIM PIN. The new PIN is entered and verified, you will have full access to Dashboard.

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