Motorola iM1100 User Manual

Wireless Modem

Windows

User’s Guide

@NNTN4180B@

NNTN4180B

iM1100

for WindowsTM95,

TM

98, Windows 2000,

and Windows

TM

NT

CUSTOMER SUPPORT

For technical support, contact your service provider. Before you call, make a
note of the exact problems and error messages you encountered.

NOTE

Additional information for iDEN Wireless Data Services can
be found on the Motorola iDEN website at:
http://www.mot.com/iDEN

Table of Contents

iM1100 Wireless Modem...................................................................................1

iM1100 Wireless Modem Hardware ................................................................1

Data Connectivity ..............................................................................................7

Setting Up Your Modem ...................................................................................8

Using the Modem .............................................................................................26

Getting Status Information.............................................................................32

SIM Card Personal Identification Number (PIN) ........................................37

Uninstalling Modem Software........................................................................40

Accessories........................................................................................................41

Saftey and General Information.....................................................................42

Limited Warranty Motorola Communication Products..............................52

Limited Warranty MotorolaCommunication Products (International)....56

Limited Warranty MotorolaCommunication Products (Canada).............60

Patent and Trademark Information..............................................................65

IMPORTANT!
Read “Safety and General Information” on page 42

before using your iM1100 Wireless M odem.

Information for Advanced Users
Information for advanced users, includinginstructions

for setting up windows components, reconfiguring
modem settings, and setting hyperterminal, can be
found on the iM1100 Wireless Modem Installation
and ApplicationSoftware CD-ROM.

i

DECLARATION OF CONFORMITY

Per FCC CFR 47 part 2 Section 2.1077(a)

Responsible party name: Motorola Inc.
Address: 8000 West Sunrise Boulevard,

Phone number: 1 [phone]

Hereby declares that the product:

Product name: iM1100
Model Number: H54UAA6RR1AN

Conforms to the following regulation:

FCC Part 15, subpart B
Class B Digital device

Date: October 11, 2001

Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protectionagainst harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference toradio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

-- Consult the dealer or an experienced radio/TV technician for help.

Plantation, FL 333328 USA

ii

iM1100 Wireless Modem

iM1100 WIRELESS MODEM

Thank you for purchasing th e Motorola iM1100 Wireless Modem.
The iM1100 Wireless Modem provides you with th e capability of

performing your most important laptop computer activities, like connecting
to the internet or corporate intranets, from outside your office or home.

The iM1100 Wireless Modem offers access to the internet over packet data
and circuit data networks.

iM1100 WIRELESS MODEM HARDWARE

The iM1100 Wireless Modem is inserted in your laptop’s TypeII PCMCIA
slot.

The modem’s antenna transmitsand receives data.T he antenna is on a hinge
and can be repositioned. The antenna can be removed if you want to attach
the modem to an external antenna.

The modem requires a SIM card to function . The SIM card can be removed
and replaced.

The modem is powered by its own battery. It draws only a small amount of
power from your laptop’s battery.

Inserting the iM1100 Wir eless Modem

The iM1100 Wireless Modem is inserted in your laptop’s TypeII PCMCIA
slot. The location of this slot may vary from one type of laptop to another.
Refer to the documentation that came with your laptop for more
information.

1

Moving, Removing, and Replacing the Antenna

Figure 1. Antenna

NOTES

To mainta in FCC RF exposure compliance, po sition the
antenna and the radio product at least one inch (2.5 cm)
from any part of the body of the user or bystanders when
using the supplied antenna. When using any approved
accessory antenna, position it at least eight inches (20 cm)
from any part of any person.

Handlethe antenna with care. Do not remove it or replaceit
unnecessarily.

To move the iM1100 Wireless Modem antenna, rotate it backwards or
forwards.

To remove the antenna, hold the part of the antenna that joins the modem
and gently pull it out of the antenna opening.

2

iM1100 Wireless Modem Hardware

Removing the antenna enables you to connect an external antenna to your
iM1100Wireless Modem (see “Accessories” on page 41).

To replace the antenna:

1. Hold the antenna so th at it i s poin ting s traight upw ard, at a right
angle to the bottom of th e modem.

2. Snap it back into the antenna openin g.

Replacing a SIM Card

Figure 2. R eplacing SIM Card

To remove the SIM card (see Figure 2):

1. Remove the iM1100 Wireless Modem f ro m your laptop and tur n it
over, so that the a ntenna is at the upper right corner.

2. Slide t he SIM card out of its slot by inserting a ballpoint pen in the
slot on the left of the SIM card and gently pushing the SIM card out,
to the right.

3. When th e SI M card pops out, gently hol d t he two sides with your
fingers and take out the SIM card.

ToreplacetheSIMcard(seeFigure2):

3

1. Turn the un it over, so that the antenna is at the upper right corner.

2. Gently in sert the S IM card with the gold con tacts facing down and
the clipped corner in the upper right corner.

3. Gentl y push the SIM card in unt il it stops moving.

Replacing the Bat tery

Figure 3. Replacing Battery

To remove the battery (see Figure 3):

1. Open the battery do or by gently pus hi ng the tab upward and taking it off.

2. Release the battery by lifting it up slightly. The battery pops up automatically.

3. Hold the sides of the battery w ith your fingers and gently pull i t out.

To replace the battery (see Figure 3):

1. Insert the battery into the battery compartment. Push it all the way in.

2. Gently pr es s the t ab on the battery door and s nap the battery door back i nto place.

4

iM1100 Wireless Modem Hardware

Charging the Battery

To charge the iM1100 Wireless Modem:

1. With your modem facing up, plug the acces sory connector of the
Travel Charger (included with your modem) i nto the ch arging port
on the right s ide of the modem.

2. Flip o pen t he c harger ’s’ prongs.

3. Plug the charger into an electrical out let.

The first time you charge the battery, it takes three hours. Subsequent
charges take about two and a half hours.

You can charge the modem battery when the modem is on or off.

NOTE

Your iM1100 Wireless Modem’s battery must be fully
chargedwhen you install the iM1100 WirelessModem
Application and Installation Software.

Status Light

The LED status light located on the front panel of the iM1100 Wireless
Modem indicates the service s tate of your modem.

When Using Modem.

Status Light iM1100 Modem Status

Flashing Red Registering. Your modem is registering to your

Solid Red No service. Your modem can’t register with the

Flashing
Amber

service providers network. Please wait.

network. The modem will continue trying t o
registerevery two minutes until it is powered
off.

Unit registered. No packet data service.

5

Status Light iM1100 Modem Status

Flashing
Green

Solid Green Transmitting or receiving data.

In service. Your modem has successfully
completed packet data registration.

When Charging Modem Battery (Modem Powered Off)

Status Light iM1100 Modem Battery Status

Off No battery.

Alternating
Red and Green

Solid Red Rapid charging.

Solid Amber 31%-60% charged.

Flashing
Green

Solid Green 91%-100% charged.

Fatal error was detected during power-up:
Flashstrap Fatal Error or Invalid Battery.

61%-90% charged.

6

Data Connectivity

DATA CONNECTIVITY

Using the iM1100 Wireless Mo dem enables the fo llowing types of data
connections:

• Packet data: Access the Internet, send and receive e-mail, and transfer

small files over the packet data network using standard IP protocols.

Packet data transmits packets (blocks) of data at high speed. After the
data is transmitted, you can re ma in connected without being chargedfor
the idle time.

• Circuit data: Access your corporate server to send and receive data over

the circuit-switched cellular channel, just as you wou ld using the
Standard Telephone Network.

Circuit data provides a dedicated, connection for transmitting data. The
connectionis maintained until broken by one of the connected parties.

7

SETTING UP YOUR MODEM

TheiM1100 Wireless Modem Applicationand Installation Softwareenables
your iM1100 Wireless Modem to transm it data from your laptop and
enablesyou to control the modem’s functions.

Installation Requirements

To install the iM1100 Wireless Modem Application and Installation
Software onto your laptop, you need the following:

• An iM1100 Wireless Modem

• The iM1100 Wireless Modem Application and Installation Softw are
CD-ROM (provided in your package)

• An IBM-c ompatible PC with:

- An Intel-compatible 586 (or higher) processor

- One of these operating systems installed:
Windows 95 Release 2, Windows98 Second Edition,Windows
NT 4.0 Workstation (Service Pack 4, 5, or 6), or Windows
2000 Professional (Service Pack 1 or 2)

- Minimum 8 MB of addressable RAM

-CD-ROMorDVDdrive

- 9 MB free hard-disk space

- Recommended: One of these modem installation wizards
installed: Softex, Inc. PC Card Controller for Windows NT, or
SystemSoft CardWizard 3.00.08

- Recommended: Mouse or compatible pointing device

• A packet data account with an iDEN service provider

NOTE

If you need more detailed information on installation
requirements, refer to the ReadMe file in cluded with the
iM1100 Applicatio n an d Installation Software.

8

Setting Up Your Modem

Preparing the Modem for Setup

Before setting up your iM1100 Wireless Modem:

• Charge the battery. See “Charging the Battery” on page 5.

• Confirm that the SIM card is in place. See “Replacing a SIM Card” on
page 3.

When to Insert the Modem

If you are running Windows NT on your laptop, insert the iM1100 Wireless
Modem into the PCMCI A sl ot before power ing u p your l aptop t o start the
installation. See “Starting t he S oft ware Ins tallation” on page 10.

If you are running Windows 95, Window 98, or Windows 2000, insert the
iM1100 Wireless Modem only when prompted to by th e installation
software.

NOTE

When you insert the modem into your laptop, you may be
prompted to enter a SIM PIN. See “SIM Card Personal
Identification Number (PIN)” on page 37 for more information.

If your modem is set to require you to enter a SIM PIN, your
default SIM PIN is 0000. It is recommended that you change
your SIM PIN to prevent fraudulent use of the SIM card

.

If your modem is not set to require you to enter a SIM PIN,
it is recommended that you enable the SIM PIN se curity
feature to prevent fraudulent use of the SIM card.

Disabling your SIM PIN enables anyone to use your
modem. If you disable your SIM PIN, you must still keep
the SIM card in the modem to make a connection.

9

Starting the Software Installation

To begin installing the iM1100 WirelessModem Application and
Installation Software:

1. If you are running Windows NT on your laptop, insert t he iM 1100
Wireless Modem into the PCMCIA slot. If you are running Windows
95, Windows 98, or Windows 2000, do not insert the modem now;
wait to be prompted by the installation software.

2. Turn on your laptop and s tar t Windows 95, Windows 98,
Windows 2000, or Windows NT. If you ar e r unning Windows 2 000
or Windows NT, log in with admi nistrative rights.

3. Insert the iM1100 Application and Installation Software CD-ROM in your CD-ROM or D V D dr ive.

4. If the iM1100 Wireless Modem and Application Software installation
program does not start automatically, select Start and then select
Run,andthentypeD:\_setup.exe,whereD refers to the letter of
your CD-ROM or D V D dr ive.

5. An aut o r un wi ndow opens. Click S etup.

Installing on Windows 95/98, Windows 2000, and Windows NT

From this point in the installation, the steps you take depend on the
operating system running on your laptop:

• If you are using Windows 95 or Windows 98, see “Continuing the
Installation on Windows 95/98” on page 10.

• If you are using Windows 2000, see “Continuing the Installation on
Windows 2000” on page 14.

• If you are using Windows NT, see “Continuing the Installation on
Windows NT” on page 15.

Continuing the Installation on Windows 95/98

1. W hen you start the installation software, a window opens i nstru cting
you to exit other applications befor e cont inue. Exit other
applications and click Continue.

10

Setting Up Your Modem

2. Anoth er wi ndow opens. Clic k OK . Your laptop then r es tarts.

NOTE

If you are running Windows 95, you may now see an error
message saying that the installation can’t continue. If this
happens,follow the s teps in “Correcting Resource Conflicts
in Windows 95” on page 11.

3. A wind ow opens instructing y ou t o insert the modem. Insert t he
iM1100 Wireless Modem into the PCMCIA slot in you r l aptop .

4. When th e w elcome window opens, follow the s tep s in “Completing
the Installation” on page 20.

CorrectingResource Conflicts in Windows 95

If you are running Windows95 on your laptop, you may see this error
message:

This means you have as many devices installed on your laptop as your
system can accommodate. Attempting to ins tall the mo dem has caused a
resource conflict.

11

If you see this error message:

1. ClickOKtodismisstheerrormessage.

2. Right-cl ick the My Compu ter icon and select Properties.

3. Choose the Device Manager t ab in the System Properties window.

4. Select M odem and click the + to the l eft of it. This displays a list of
modems installed on your la ptop .

5. Select M otorola iM 1100 PC Card mo dem.

12

Setting Up Your Modem

6. Click Pr operties to ver ify t hat this device is caus ing a resource
conflict. This information appears in the Device s tatus area of the
Motorola iM1100 PC Ca r d modem Proper ti es window.

7. Click OK to close the Motorola iM 1100 PC Card modem Properties window.

8. In the System Properties wi ndow, select Motorola iM1100 PC Card
modem. Click Remove. This rem oves the improperly installed
iM1100 Wireless Modem from your system.

9. View the devices in the System P roperties w indo w and i dentify a
device you can remove so that y ou may install the iM1100 Wireless
Modem. Do not attempt to remove any devi ces that are integral to
your system, such as hard drives or display cards.

10. In the System Proper ties wi ndow, select the device you wa nt to remove. C lick R emove.

11. Begin installing th e iM1100 Wireless Mode m aga in, following the
steps in “Starting the Softwar e In stallation ” on page 10.

13

Continuing the Installation on Windows 2000

You must have administrative rights to i nstall on Windows 2000.

1. W hen you start the installation software, a window opens instructing
you to exit other applications befor e cont inue. Exit other
applications and click Continue.

2. A wind ow opens instructing y ou t o insert the modem. Insert t he
iM1100 Wireless Modem into the PCMCIA slot in you r l aptop .

3. When th is win dow opens, click OK:

4. Restart your laptop.

5. When th e w elcome window opens, follow the s tep s in “Completing
the Installation” on page 20.

14

Setting Up Your Modem

Continuing the Installation on Windows NT

You must have administrative rights to ins tall on Windows NT.
Touse the iM1100 Wireless M odem o n Windows NT,you must install the

iM1100Wireless Modem on Windows NT and configur e R emote Access
Service (RAS) for it. RAS enables you to work as though directly
connected to a network.

1. W hen you start the installation software, a window opens i nstru cting
you to exit other applications befor e cont inue. Exit other
applications and click Continue.

2. The Inst all Ne w Mo dem opens. Check Don ’t detect my modem; I
will se lect it from a list. T hen click N ext to continue.

3. The Inst all N ew Modem window now shows modem manuf acturers and models. Click Have Disk.

4. When th e In stall Fr om Disk window appears , select the drive on
your laptop that contains the iM1100 Applicationand Installation
Software CD-ROM and select the iM1100.inf file. C lick OK.

15

5. In the Mo dels area of the Ins tall New Modem window, highlight t he
Motorola iM1100 Wireless M odem. Then click Next.

6. In the Select Por t area of the Install New Modem window, choose an
appropriate COM port for the iM1100 Wireless Modem. Click N ext

16

Setting Up Your Modem

7. A M odem S etup window opens informi ng yo u th at yo u will n eed to
restart your system before you can use the modem. Click OK.

8. The Inst all N ew Mo dem w in dow appear s in dicating that your
modem has been installed successfully. Click Finish.

17