Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Product Support:
www.motorola.com/iden/support
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
The Motorola products described in this manual may include copyrighted
Motorola and third-party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce t he copyrighted software . Accordingly, any copyrig hted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Sprint and Nextel have come together offering you more
choice and flexibility to do whatever you want, just about
whenever you want.
You can make both wireless phone calls on the Nationwide
Sprint PCS Network and Nextel Walkie-Talkie calls on the
Nextel National Network from the same phone, simplifying
your calling experience while expanding the number of
persons you can connect to. This combination gives you more
of what you need to do more of what you want.
With Sprint, the power is back in your hands, where it
belongs. Sprint. Power Up.
Welcome and thank you for choosing Sprint.
i
Introduction
This Phone Guide introduces you to Sprint service and the
features of your new phone. It’s divided into four sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Phone
⽧ Section 3: Service Features
⽧ Section 4: Safety and Warranty Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new phone and service. The Table of Contents and Index
also help you quickly locate specific information.
You'll get the most out of your phone if you read each section.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your phone in no time.
Phone
Guide
Note:
WAR NI NG
ii
Due to updates in phone software, this printed guide
may not be the most current version for your phone.
Visit www.sprint.com and sign on to access the most
recent version of the phone guide.
Please refer to the Important Safety Information section
on page 234 to learn about information that helps you
safely use your phone. Failure to read and follow the
Important Safety Information in this phone guide may
result in serious bodily injury, death, or property
damage.
4
Want to keep track of
your minutes?
It’s easy to check right
from your phone!
Dial
t
You’ll hear a summary of your service plan minutes and
the minutes remaining in your current billing cycle, along
with your phone’s individual usage if you’re on a shared
plan. You’ll also hear a summary of your account balance
and your most recent payment information.
Use Your Phone’s Web Browser
From the Sprint Power Vision home page, select My Account
(Option 0). You’ll see many helpful categories including
Payment Due, Current Usage, and Plan Overview. Select a
topic to display the latest information.
Note
Reported minutes and balances are estimates only. Please
consult your Sprint Invoice for actual minutes used.
iii
Your Phone’s Menu
The following list outlines your phone’s menu structure. For
more information about navigating through the menus,
please see “Navigating Through Phone Menus and Options”
on page 28.
MISSED ALERTS
CALL HISTORY
CONTACTS
1: VIEW ALL
2: ADD NEW
1: Contact2: Walkie-Talki e Group 3: Talkgroup
4: Distribution List5: Category
1: Contacts 2: My Content 3: Voice Records
4: Pictures 5: Messages
1: Browser 2: Favorites 3: Personal Dictionary
4: All Settings 5: Walkie-Talkie Service 6: Phone Reset
1: Abbreviated Dial 2: Answer Options 3: Auto Answer
4: Auto Redial 5: Speed Dial
1: Bluetooth Settings 2: USB Settings
1: Personal Dictionary 2: Word Completion 3: Auto Space
viii
9: Voice Guide
10: Wireless Backup
1: Subscribe2: Alert: ON/OFF3: Learn More
10: Phone Info
1: My Phone Numbers 2: Icon Glossary3: Version
4: Advanced5: Phone Software
2: TOOLS
1: Bluetooth
1: Trusted Devices
1: Add New2: Find Me
2: Calendar
3: Alarm Clock
1: Add New Alarm
4: Calculator
5: Tip Calculator
6: World Clock
7: Stop Watch
8: Currency Converter
9: Unit Converter
1: Area2: Energy3: Force
4: Length5: Mass6: Power
7: Speed8: Temperature9: Volume
10: Notepad
1: Add New Note
11: Voice Records
12: File Manager
1: Pictures
1: In Phone2: External Memory3: Assigned Media
2: Sounds
1: In Phone2: External Memory3: Assigned Media
3: External Memory
1: DCIM 2: MEDIA3: (additional folders)
4: Memory Usage
ix
13: SIM Manager
1: Copy to Contacts2: Copy to SIM3: Manage SIM
4: Help
x
Getting Started
Section 1
Section 1A
Setting Up Service
In This Section
⽧ Getting Started
⽧ Setting Up Your Voicemail
⽧ Account Passwords
⽧ Getting Help
Setting up service on your new phone is quick and easy. This
section walks you through the necessary steps to unlock your
phone, set up your voicemail, establish passwords, and
contact Sprint for assistance with your wireless service.
2Section 1A: Setting Up Service
Getting Started
Determining If Your Phone Is Already Activated
If you purchased your phone at a Sprint Store, it is probably
ready to use. If you received your phone in the mail, it
probably has been activated; all you need to do is unlock it. If
your phone is not activated, please use another phone to call
Sprint Customer Service at
You must be in an area covered by the Nationwide Sprint PCS
Tip:
Network and the Nextel National Network when you first
power up and unlock your phone.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press and hold e to turn the phone on.
2. Press Unlock (right softkey).
To select a softkey, press the button directly below the text
Note:
appearing on the bottom left and right of your display screen.
Softkey actions change according to screen.
3. Enter your four-digit lock code.
If you can’t recall your lock code, try using the last four digits
Tip:
of your wireless phone number. If this doesn’t work, call
Sprint Customer Service.
1-888-211-4727.
Setting Up Service
When you power up your phone the first time, it performs a
series of security checks. For example, it verifies the phone is
Sprint-approved and the correct SIM card is installed. If you
don’t pass the security checks, your phone displays messages
and screen prompts showing what to do next. If you still
encounter security messages, call Sprint Customer Service.
Section 1A: Setting Up Service3
Setting Up Your Voicemail
Unanswered phone calls are automatically transferred to
your voicemail, even if your phone is in use or turned off.
Therefore, you may want to set up your voicemail and
personal greeting as soon as your phone is activated.
To set up your voicemail:
1. From standby mode, press and hold 1.
2. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether to activate One-Touch Message
Access (a feature that lets you access messages
simply by pressing and holding
need for you to enter your passcode).
Voicemail Passcode
Note:
If you are concerned about unauthorized access to your
voicemail account, Sprint recommends that you enable your
voicemail passcode.
For more information about using your voicemail, see “Using
Voicemail” on page 213.
1, bypassing the
4Section 1A: Setting Up Service
Account Passwords
As a Sprint customer, you enjoy unlimited access to your
personal account information, your voicemail account, and
your data services account. To ensure that no one else has
access to your information, you need to create passwords to
protect your privacy.
Account Password
If you are the account owner, you have an account password
to sign on to
Customer Service. Your default account password is the last
four digits of your Social Security number or the password
you selected when you purchased your phone. If you are not
the account owner (if someone else receives the invoice for
your Sprint service), you can get a sub-account password at
www.sprint.com.
Voicemail Password
You create your voicemail password (or passcode) when you
set up your voicemail. See “Setting Up Your Voicemail” on
page 4 for more information on your voicemail password.
Data Services Password
With your Motorola Deluxe ic902 phone, you may elect to set
up a data services password. This optional password may be
used to authorize purchase of Premium Services content and
to protect personal information on multi-phone accounts.
For more information, or to change your passwords, sign on
to
www.sprint.com or call Sprint Customer Service at
1-888-211-4727.
www.sprint.com and to use when calling Sprint
Setting Up Service
Section 1A: Setting Up Service5
Getting Help
Visitwww.sprint.com
You can go online to:
䢇 Access your account information.
䢇 Check your minutes used (depending on your
service plan).
䢇 View and pay your bill.
䢇 Enroll for online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest phones.
䢇 View other service plans and options available.
䢇 Learn more about data services and other great products
like games, ringers, screen savers, and more.
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different ways:
䢇 Dial
* 2 t
䢇 Sign on to your account at www.sprint.com.
䢇 Call us toll-free at 1-888-211-4727.
Receiving Automated Invoicing Information
For your convenience, your phone gives you access to
invoicing information on your account. This information
includes balance due, payment received, invoicing cycle, and
an estimate of the number of minutes used since your last
invoicing cycle.
To access automated invoicing information:
䊳 Press
* 4 t
on your phone.
.
6Section 1A: Setting Up Service
This service may not be available in all Affiliate areas.
Note:
Sprint 411
You have access to a variety of services and information
through Sprint 411, including residential, business, and
government listings; movie listings or show times; driving
directions, restaurant reservations, and major local event
information. You can get up to three pieces of information
per call, and the operator can automatically connect your call
at no additional charge.
There is a per-call charge to use Sprint 411 and you are billed
for airtime.
To call Sprint 411:
䊳 Press
4 1 1 t
.
Operator Services
Operator Services provides assistance when placing collect
calls or when placing calls billed to a local telephone calling
card or to a third party.
To access Operator Services:
䊳 Press
For more information or to see the latest products and
services, visit us online at
0 t
.
www.sprint.com.
Setting Up Service
Section 1A: Setting Up Service7
Section 1B
Your Phone: The Basics
In This Section
⽧ Your Motorola Deluxe ic902 Phone
⽧ Getting Started With Your Phone
⽧ Finding Your Phone Number and Walkie-Talkie Number
⽧ Basic Phone Features
⽧ Accessories
⽧ Entering Text
Your phone is packed with features that simplify your life and
expand your ability to stay connected to the people and
information that are important to you. This section gives you an
overview of your phone, describes its basic features, shows
you how to power it on and off, charge your battery, and
insert your SIM card.
8Section 1B: Your Phone: The Basics
Your Motorola Deluxe ic902 Phone
Front View of Your Phone
Phone Basics
Section 1B: Your Phone: The Basics9
Inside View of Your Phone
10Section 1B: Your Phone: The Basics
Key Functions
1. Speaker Key turns the speakerphone on and off during
phone calls and Nextel Walkie-Talkie calls. You can also
use it to answer phone calls in speaker mode. When the
phone is closed, it can be used with the Smart Key to
make a phone call from the Call History list.
2. microSD Cardholder holds a microSD memory card.
Inserting a microSD card here expands your phone’s
available memory and allows you to easily store images,
videos, music, and voice data in your phone. See “Using
the microSD Card” on page 168.
3. Vol ume Keys allow you to adjust the ringer volume in
standby mode or adjust the voice volume during a call.
You can use the Volume keys to scroll up or down the
different menu options. To mute the ringer during an
incoming call, press the volume key up or down.
4. Walkie-Talkie Button allows you to use your phone as a
long-range, digital Walkie-Talkie.
5. Audio Connector allows you to plug in an optional
headset for convenient, hands-free conversations. Your
Walkie-Talkie headset can only use this connector.
The use of wireless phones while driving may cause
Note:
distraction. Discontinue a call if you can’t concentrate on
driving. Additionally, the use of wireless devices and their
accessories may be prohibited or restricted in certain areas.
Always obey the laws and regulations on the use of these
products.
Phone Basics
Section 1B: Your Phone: The Basics11
6. Smart Key ends a phone call or Walkie-Talkie call,
forwards an incoming call to voicemail, and dismisses a
Call Alert. In standby mode, it accesses Call History
when the phone is closed.
7. Retractable Antenna can be extended to optimize your
phone’s performance during phone calls, Walkie-Talkie
calls, and data sessions.
8. Quick Release Button opens your phone when pressed.
9. Status Light does the following:
䡲 Flashes green to indicate your battery is charging.
䡲 Flashes red to indicate your battery is low.
䡲 Flashes red and green to indicate you have an
incoming call.
䡲 Flashes orange and green to indicate you have
received a message or Call Alert, or that an alarm
has expired.
10. Camera allows you to take sharp, high-resolution digital
pictures.
11. Flash helps illuminate the pictures you take with your
phone’s camera.
12. External Display Screen provides all the information you
need to operate your phone, such as incoming call
notification, Contacts, date and time, signal coverage,
battery strength, and much more when your phone is
closed.
13. USB Connector allows you to attach the battery charger
or other accessories to your phone.
14. Earpiece lets you hear the caller and automated phone
prompts.
15. Softkeys let you select softkey actions or menu items
appearing on the bottom left and right of the display
screen.
12Section 1B: Your Phone: The Basics
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