Motorola ic402 User Manual

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Phone Guide

ic402 by Motorola®

www.nextel.com

Printed in the U.S.A.

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.motorola.com/iden/support

www.hellomoto.com

1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

Software Copyright Notice

The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce t he copyrighted software . Accordingly, any copyrig hted software contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: NNTN7024C

Welcome to Nextel From Sprint . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Your Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

1B. Your Phone: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Your ic402 By Motorola . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Getting Started With Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Finding Your Phone Number and

Walkie-Talkie Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Basic Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Section 2: Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . 33

2A. Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . 34

Types of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Making and Answering Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . 36

Making and Answering

Nextel Walkie-Talkie Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Making and Answering Talkgroup Calls . . . . . . . . . . . . . . . . . . . . . 54

Making and Answering

Nextel Direct Talk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Keeping Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

2B. Controlling Your Phone’s Settings . . . . . . . . . . . . . . . . 68

Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

TTY Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Walkie-Talkie Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

2C. Setting Your Phone’s Security . . . . . . . . . . . . . . . . . . . . 87

Accessing Your Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SIM Card Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Your Phone’s Lock Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Limiting Use of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Erasing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Security Features for Data Services . . . . . . . . . . . . . . . . . . . . . . . . . 98

2D. Controlling Your Roaming Experience . . . . . . . . . . . . . 99

Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using Data Roam Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

2E. Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . .105

Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Phone Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Walkie-Talkie Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . 112

Erasing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

2F. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Finding Contacts Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Creating a Contacts Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Contacts Entries for Walkie-Talkie Groups and Talkgroups . . 125

Managing Your Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Your SIM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Dialing Nextel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

2G. Using the Phone’s Calendar and Tools . . . . . . . . . . . . 134

Using Your Phone’s Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Your Phone’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

2H. Managing Voice Records . . . . . . . . . . . . . . . . . . . . . . .141

Voice Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Section 3: Service Features . . . . . . . . . . . . . . . . . . . . . . .145

3A. Service Features: The Basics . . . . . . . . . . . . . . . . . . . . .146

Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

3B. Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Data Services Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Downloading Premium Services Content . . . . . . . . . . . . . . . . . . 167

Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Data Services FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Section 4: Safety and Warranty Information . . . . . . .179

4A. Important Safety Information . . . . . . . . . . . . . . . . . . . 180

General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Safety and General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Hearing Aid Compatibility With Mobile Phones . . . . . . . . . . . . 189

Battery Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Information From the World Health Organization . . . . . . . . . . 193

Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

California Perchlorate Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Smart Practices While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

4B. Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . .201

Motorola Limited Warranty

for the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Welcome to Nextel From Sprint

Sprint and Nextel have come together offering you more choice and flexibility to do whatever you want, just about whenever you want.

You can make both wireless phone calls on the Nationwide Sprint PCS Network and Nextel Walkie-Talkie calls on the Nextel National Network from the same phone, simplifying your calling experience while expanding the number of persons you can connect to. This combination gives you more of what you need to do more of what you want.

Welcome to a future full of possibility. Welcome to Nextel only from Sprint.

Welcome and thank you for choosing Nextel from Sprint.

Introduction

This Phone Guide introduces you to Sprint Nextel service and the features of your new phone. It’s divided into four sections:

⽧ Section 1: Getting Started

⽧ Section 2: Using Your Phone

⽧ Section 3: Service Features

⽧ Section 4: Safety and Warranty Information

Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your new phone and service. The Table of Contents and Index also help you quickly locate specific information.

You'll get the most out of your phone if you read each section. However, if you'd like to get right to a specific feature, simply locate that section in the Table of Contents and go directly to that page. Follow the instructions in that section, and you'll be ready to use your phone in no time.

Phone Guide Note:

WAR NI NG

Due to updates in phone software, this printed guide may not be the most current version for your phone. Visit www.nextel.com and sign on to access the most recent version of the phone guide.

Please refer to the Important Safety Information section on page 180 to learn about information that helps you safely use your phone. Failure to read and follow the Important Safety Information in this phone guide may result in serious bodily injury, death, or property damage.

Your Phone’s Menu

The following list outlines your phone’s menu structure. For more information about navigating through the menus, please see “Navigating Through Phone Menus” on page 25.

CALL HISTORY

1: ALL CALLS

2: WALKIE-TALKIE

3: MISSED CALLS

4: INCOMING CALLS

5: OUTGOING CALLS

6: ERASE CALL HISTORY

CONTACTS

1: FIND ALL NAMES

2: ADD NEW ENTRY

3: FILTER NAMES

4: SPEED DIAL #S

5: MY INFO

6: SERVICES

1: Customer Solutions 2: Dir. Assistance 3: Account Info. 4: Sprint Operator 5: Voice Command

7: SIM MANAGER

1: Copy to Contacts 2: Copy to SIM 3: Manage SIM 4: Help

8: MANAGE CONTACTS

1: Add Category 2: View Categories 3: Delete All Contacts 4: Memory Status

iii

MESSAGING

1: SEND MESSAGE

2: TEXT MESSAGING

1: Inbox 2: Outbox 3: Sent Folder 4: Drafts Folder 5: Preset Messages 6: Send Message

3: VOICEMAIL

4: SETTINGS

1: Notification 2: Callback Number

MY CONTENT

1: GAMES

1: Get New 2: My Content Manager

2: RINGERS

1: Get New 2: My Content Manager

3: SCREEN SAVERS

1: Get New 2: My Content Manager

4: APPLICATIONS

1: Get New 2: My Content Manager

WAL KI E-TAL KIE

1: WLK-TLK CONTACTS

2: DIRECT TALK

WEB

VOICE RECORDS

TO OL S

1: ALARM CLOCK

1: Alarm 1 2: Alarm 2 3: Alarm 3 4: Alarm 4 5: Alarm 5

2: CALCULATOR

3: CALENDAR

4: SIM MANAGER

1: Copy to Contacts 2: Copy to SIM 3: Manage SIM 4: Help

5: PHONE UPDATE

6: WORLD CLOCK

SETTINGS

1: SOUNDS

1: Ringer Type

1: Call with ID 2: Call without ID 3: Text Message 4: Voicemail 5: Call Alert 6: Calendar 7: Alarm 8: Roam Ringer

2: Volume

1: Ringer 2: Messaging 3: Calendar 4: Alarm 5: Applications 6: Power On 7: Key Beep 8: Voice Call 9: Speaker Phone 10: Call Alert 11: Incoming WLK-TLK 12: Reset Volumes

3: Indicators

1: Service 2: Minute Beep 3: Call Lost 4: Connect

2: DISPLAY

1: Screensaver 2: Standby Display 3: Light Control 4: Greeting Banner 5: Menu Style 6: Assign Keys 7: Set Time/Date 8: Incoming Calls

3: PCS VISION

1: PCS Vision

2: Net Guard

3: Update Vision Profile

4: WALKIE-TALKIE

1: One Touch WLK-TLK

2: Talkgroup Silent

3: Talkgroup Area

5: ROAMING

1: Set Mode

2: Call Guard

3: Data Roam Guard

6: LOCATION

7: SECURITY

1: Lock Phone

2: Change Lock Code

3: SIM PIN

4: Change SIM PIN

5: Limit Use

1: Lock Contacts 2: Lock Vision 3: Restrict Outgoing Calls 4: Restrict Incoming Calls 5: Restrict Walkie-Talkie

6: Erase Contacts

7: Erase My Content

8: Reset Phone

9: Special Numbers

8: OTHERS

1: Language

2: Answer Options

3: Speed Dial

4: Abbreviated Dial

5: Auto Redial

6: Airplane Mode

7: TTY

8: Text Input

1: Personal Dictionary 2: Word Pop-up List 3: Word Completion

9: PHONE INFO

1: My Phone Numbers 2: Version 3: Advanced

vii

viii

Getting Started

Section 1

Section 1A

Setting Up Service

In This Section

⽧ Getting Started

⽧ Setting Up Your Voicemail

⽧ Account Passwords

⽧ Getting Help

Setting up service on your new phone is quick and easy. This section walks you through the necessary steps to unlock your phone, set up your voicemail, establish passwords, and contact Nextel for assistance with your wireless service.

2 Section 1A: Setting Up Service

Getting Started

Determining If Your Phone Is Already Activated

If you purchased your phone at a Sprint Store, it is probably ready to use. If you received your phone in the mail, it probably has been activated; all you need to do is unlock it. If your phone is not activated, please call 1-866-398-0455.

You must be in an area covered by the Nationwide Sprint PCS

Tip:

Network and the Nextel National Network when you first power up and unlock your phone.

Unlocking Your Phone

To unlock your phone, follow these easy steps:

1. Press and hold e to turn the phone on.

2. Press Unlock (right softkey).

To select a softkey, press the button directly below the text

Note:

appearing on the bottom left and right of your display screen. Softkey actions change according to screen.

3. Enter your four-digit lock code.

If you can’t recall your lock code, try using the last four digits

Tip:

of either your Social Security number or phone number. If neither of these works, call Nextel Customer Service.

Setting Up Service

When you power up your phone the first time, it performs a series of security checks. For example, it verifies the phone is Nextel-approved and the correct SIM card is installed. If you don’t pass the security checks, your phone displays messages and screen prompts showing what to do next. If you still encounter security messages, call Nextel Customer Service at 1-800-639-6111.

Section 1A: Setting Up Service 3

Setting Up Your Voicemail

Unanswered phone calls are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, you may want to set up your voicemail and personal greeting as soon as your phone is activated.

To set up your voicemail:

1. From standby mode, press and hold 1.

2. Follow the system prompts to:

䡲 Create your passcode. 䡲 Record your name announcement. 䡲 Record your greeting. 䡲 Choose whether to activate One-Touch Message

Access (a feature that lets you access messages simply by pressing and holding need for you to enter your passcode).

Voicemail Passcode

Note:

If you are concerned about unauthorized access to your voicemail account, Nextel recommends that you enable your voicemail passcode.

For more information about using your voicemail, see “Using Voicemail” on page 147.

1, bypassing the

4 Section 1A: Setting Up Service

Account Passwords

As a Nextel customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you have an account password to sign on to Customer Service. Your default account password is the last four digits of your Social Security number or the password you selected when you purchased your phone. If you are not the account owner (if someone else receives the invoice for your Nextel service), you can get a sub-account password at

www.nextel.com.

Voicemail Password

You create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Voicemail” on page 4 for more information on your voicemail password.

Data Services Password

With your ic402 by Motorola®, you may elect to set up a data services password. This optional password may be used to authorize purchase of Premium Services content and to protect personal information on multi-phone accounts.

For more information, or to change your passwords, sign on to

www.nextel.com or call Nextel Customer Service at

1-800-639-6111.

www.nextel.com and to use when calling Nextel

Setting Up Service

Section 1A: Setting Up Service 5

Getting Help

Visit www.nextel.com

You can go online to:

䢇 Access your account information. 䢇 Check your minutes used (depending on your

service plan).

䢇 View and pay your bill. 䢇 Enroll for online billing and automatic payment. 䢇 Purchase accessories. 䢇 Shop for the latest phones. 䢇 View other service plans and options available. 䢇 Learn more about data services and other great products

like games, ringers, screen savers, and more.

Reaching Nextel Customer Service

You can reach Nextel Customer Service many different ways:

䢇 Dial

* 2 s

䢇 Sign on to your account at www.nextel.com. 䢇 Call us toll-free at 1-800-639-6111.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

To access automated invoicing information:

䊳 Press

on your phone.

* 4 s

6 Section 1A: Setting Up Service

This service may not be available in all Affiliate areas.

Note:

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411 and you are billed for airtime.

To call Sprint 411:

䊳 Press

4 1 1 s

Operator Services

Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or to a third party.

To access Operator Services:

䊳 Press

For more information or to see the latest products and services, visit us online at

0 s

www.nextel.com.

Setting Up Service

Section 1A: Setting Up Service 7

Section 1B

Your Phone: The Basics

In This Section

⽧ Your ic402 By Motorola

⽧ Getting Started With Your Phone

⽧ Finding Your Phone Number and Walkie-Talkie Number

⽧ Basic Phone Features

⽧ Accessories

⽧ Entering Text

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section gives you an

overview of your phone, describes its basic features, shows you how to power it on and off, change your battery, and insert your SIM card.

8 Section 1B: Your Phone: The Basics

Your ic402 By Motorola

5. Walkie-Talkie Button

6. Retractable Antenna

2. Speaker Key

3. Status Light

4. Volume Controls

1. Audio Connector

7. Smart Key

Front View of Phone

Phone Basics

Section 1B: Your Phone: The Basics 9

11. TALK Key

12. Microphone

8. Earpiece

9. Softkeys

14. Navigation Keys

16. END / Power Key

15. OK Key

10. WEB Key

18. Keypad Sensor

17. BACK Key

19. Display Screen

13. Accessory Connector

Inside View of Phone

10 Section 1B: Your Phone: The Basics

Key Functions

1. Audio Connector allows you to plug in an optional

headset for convenient, hands-free conversations. Your Walkie-Talkie headset can only use this connector.

The use of wireless phones while driving may cause

Note:

distraction. Discontinue a call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

2. Speaker Key turns the speakerphone on and off during

phone calls and Walkie-Talkie calls. You can also use it to answer phone calls in speaker mode.

3. Status Light does the following:

䡲 Flashes green to indicate you have both phone and

Walkie-Talkie service or your battery is charging.

䡲 Flashes orange to indicate you have either phone or

Walkie-Talkie service.

䡲 Flashes red to indicate you do not have service or

your battery is low.

䡲 Flashes red and green to indicate you have an

incoming call.

䡲 Flashes orange and green to indicate you have

received a message or Call Alert, or that an alarm has expired.

4. Volume Controls allow you to adjust the ringer volume in

standby mode or adjust the voice volume during a call.

5. Walkie-Talkie Button allows you to use your phone as a

long-range, digital Walkie-Talkie.

Phone Basics

Section 1B: Your Phone: The Basics 11

6. Retractable Antenna can be extended to optimize your

phone’s performance during phone calls, Walkie-Talkie calls, and data sessions.

7. Smart Key ends a phone call or Walkie-Talkie call,

forwards an incoming call to voicemail, and dismisses a Call Alert.

8. Earpiece lets you hear the caller and automated phone

prompts.

9. Softkeys let you select softkey actions or menu items

corresponding to the bottom left and right of the display screen.

10. WEB Key allows you to access the Internet.

11. TALK Key allows you to place or receive phone calls,

answer Call Waiting, and use Three-Way Calling.

12. Microphone allows the other caller to hear you clearly

when you are speaking to them.

13. Accessory Connector allows you to attach the battery

charger or other accessories to your phone.

14. Navigation Keys scroll through the phone’s menu options

and act as shortcut keys from standby mode. To assign shortcuts to the navigation keys, see “Shortcuts” on page 82.

15. OK Key selects the highlighted choice when navigating

through a menu. From standby mode, pressing you to the main menu.

takes

16. END / Power Key ends a call. Press and hold this key for

two seconds to turn your phone on or off. You can also use it to end any task you are engaged in and return the phone to standby mode. When you receive an incoming call, press it to mute the ringer; press it twice to forward the call to voicemail.

12 Section 1B: Your Phone: The Basics

17. BACK Key deletes characters from the display screen in

text entry mode. When in a menu, press the previous menu. This key also allows you to return to the previous screen during a data session.

c to return to

18. Keypad Sensor detects ambient light. If Keypad Sensor is

enabled, your phone measures the available light and determines if the keypad backlight needs to be turned on.

19. Display Screen provides all the information you need to

operate your phone, such as incoming call notification, Contacts, date and time, signal coverage, battery strength, and much more.

Antenna

To optimize your phone’s performance, extend the antenna during phone calls, Walkie-Talkie calls, and data sessions.

To extend the antenna, pull gently on the rounded tip until the antenna is fully extended and clicks into position. When finished with a call, retract the antenna by pushing gently on the rounded tip until the antenna clicks into place.

Phone Basics

Section 1B: Your Phone: The Basics 13

Getting Started With Your Phone

To start using your ic402 by Motorola phone:

䢇 Make sure your SIM card is in place. 䢇 Charge the battery. 䢇 Turn on your phone.

After you’ve completed these items, you are ready to begin using your new phone.

Locating Your SIM Card

Your SIM (Subscriber Identity Module) card is a small card with gold foil lodged within a larger card. This card is included in the shrink-wrap package that also contains the phone user guide and other documentation.

If no SIM card came with your phone, contact Nextel Customer Service at 1-800-639-6111.

IMPORTANT

You may want to use an existing Nextel SIM card instead of the one provided with this phone.

If your existing NEXTEL SIM card is black or yellow, you can transfer Contacts entries stored in the SIM card to your phone. See “Copying Contacts Entries – SIM Card to Phone” on page 131 for an explanation of how to do this.

After you begin using your phone with a SIM card, you cannot switch to a different SIM card with this phone. If you need to change SIM cards or if you require assistance, contact Nextel Customer Service.

14 Section 1B: Your Phone: The Basics

Inserting Your SIM Card

To insert your SIM card:

1. Detach the SIM card from the larger card in which it is

lodged.

2. With your phone powered off, remove the battery door

and battery. See “Removing the Battery” on page 19.

3. With your fingers, carefully slide the SIM card in under

the edge, and press it gently in place.

Phone Basics

Important:

Do not touch the gold-colored areas of your SIM card.

Section 1B: Your Phone: The Basics 15

Removing Your SIM Card

Important:

To avoid losing information stored in your SIM card, do not remove it from your phone unless absolutely necessary.

To remove your SIM card:

1. With your phone powered off, remove the battery door

and battery. See “Removing the Battery” on page 19.

2. With your fingernail, carefully slide the SIM card out

from under the edge.

Protect your SIM card as you would any delicate object. Store

Note:

it carefully.

16 Section 1B: Your Phone: The Basics

Using Your Phone’s Battery and Charger

Phone Basics

WAR NI NG

Use only Nextel-approved or Motorola-approved batteries and chargers with your phone. The failure to use a Nextel-approved or Motorola-approved battery and charger may increase the risk that your phone overheats, catches fire, or explodes, resulting in serious bodily injury, death, or property damage.

Nextel-approved and Motorola-approved batteries and accessories can be found at Sprint Stores, through Motorola, or by calling 1-888-242-4187 to order. They’re also available at

www.nextel.com – just click the Accessories link.

Battery Capacity

Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is fully drained.

When the battery reaches 5% of its capacity, your phone makes a sound and displays a message. When there are approximately two minutes of talk time left, the phone sounds an audible alert and then powers down.

Long light settings, searching for service, vibrate mode,

Note:

browser use, and other variables may affect battery life.

Be sure to watch your phone’s battery level indicator and

Tip:

charge the battery before it runs out of power.

You can purchase a larger battery with a longer battery life, if needed.

Installing the Battery

To install your battery:

1. Make sure the phone is powered off.

2. Slide the release button back until it releases the

battery door.

Section 1B: Your Phone: The Basics 17

3. Allow the battery door to pop up, and remove it from

the back of your phone.

4. Insert the top of the battery into the battery area. Be

sure the gold-colored areas on the battery and on the phone are touching.

5. Press the battery down to secure it.

6. Replace the battery door and press it gently until you

hear a click.

18 Section 1B: Your Phone: The Basics

Removing the Battery

Phone Basics

WAR NI NG

To remove your battery:

Do not handle a damaged or leaking Li-Ion battery as you can be burned.

1. Make sure the phone is powered off.

2. Slide the release button back until the battery door

unlatches.

3. Allow the battery door to pop up, and remove it from

the back of your phone.

4. Remove the battery by lifting it out from the side.

Charging the Battery

Your phone’s Li-Ion battery is rechargeable and should be charged as soon as possible so you can begin using your phone.

Keeping track of your battery’s charge is important. If your battery level becomes too low, your phone automatically turns off, and you lose all the information you were just working on.

For a quick check of your phone’s battery level, glance at the battery charge indicator located on your display screen. If the

Section 1B: Your Phone: The Basics 19

battery charge is getting too low, the phone makes a sound and displays a message.

Always use a Nextel-approved or Motorola-approved charger, or vehicle power adapter to charge your battery.

Using the Charger

To use the charger provided with your phone:

1. Plug the charger into an electrical outlet.

2. Pull and rotate the connector cover.

3. Plug the other end of the charger into the accessory

connector.

Your display screen lets you know the battery is charging. Both the battery icon and a text message show the charging status.

20 Section 1B: Your Phone: The Basics

You can also charge your phone using a Motorola-approved

Tip:

USB cable and a computer that supports charging through its USB port. You can only use a Motorola-approved USB cable.

Battery Use and Maintenance

䢇 Nextel-approved Li-Ion chargers provide optimum

performance. Other chargers may not charge the Li-Ion battery, only partially charge it, or may yield a reduced number of lifetime charge cycles

䢇 Extreme temperatures degrade battery performance. Do

not store the battery where temperatures exceed 140°F (60°C) or fall below -4°F (-20°C).

䢇 Li-Ion batteries have a self-discharge rate and, without

use, lose about 1% of their charge per day.

Turning Your Phone On and Off

To turn your phone on:

1. Open the phone.

2. Press and hold e for approximately two seconds.

As your phone connects to the network, you see a connecting message. Your phone may require you to enter identifying information to use it or to access specific features. See “Setting Your Phone’s Security” on page 87 for more information.

To turn your phone off:

1. Open the phone.

2. Press and hold e.

Phone Basics

Section 1B: Your Phone: The Basics 21

Finding Your Phone Number and Walkie-Talkie Number

My Info lets you view your phone number, Walkie-Talkie number, and other information.

To view information about your phone:

1. Press O > Contacts > My Info.

2. Scroll to see your information:

䡲 Mobile lists your phone number. 䡲 Wa lk ie -Tal kie lists your Walkie-Talkie number.

Press Options (right softkey) and select Edit. You can now enter your name, home and work numbers, and email, if you want. See “Entering Text” on page 29 for more instructions on how to do this.

22 Section 1B: Your Phone: The Basics

Basic Phone Features

Congratulations on purchasing your new ic402 by Motorola. Your phone is lightweight, durable, and easy-to-use. It offers many significant features and service options.

The following list previews some of those features and provides page numbers where you can find out more:

䢇 Dual-mode capability allows you to make both Nextel

Walkie-Talkie calls on the Nextel National Network and traditional wireless phone calls on the Nationwide Sprint PCS Network. Walkie-Talkie calls include WalkieTalkie, Group Walkie-Talkie, Talkgroup, and Direct Talk calls (page 35).

䢇 Walkie-Talkie button lights up whenever you receive a

Walkie-Talkie call (page 47).

䢇 The wireless browser provides access to the wireless

Internet (page 161).

䢇 Games, ringers, screen savers, and other applications can

be downloaded to make your phone as unique as you are (page 167). Additional charges may apply.

䢇 SMS Text Messaging (page 153) provides quick and

convenient messaging capabilities.

䢇 The Contacts list allows you to store up to 900 entries

(page 115). Contacts stores Walkie-Talkie numbers, phone numbers, and other information in an easy-to-use, integrated format.

䢇 The built-in Calendar offers several personal information

management features to help you manage your busy lifestyle (page 134).

䢇 Your phone is equipped with a Location feature for use in

connection with location-based services (page 76).

Phone Basics

Section 1B: Your Phone: The Basics 23

䢇 Word English Text Input lets you quickly type messages

with one key press per letter (page 30).

Viewing Status Information

Your phone shows status information on its display screen. Here are some of your phone’s status indicators.

indicates your current signal strength. (The more lines you have, the stronger your signal.)

indicates you are in Airplane mode.

indicates no service is available.

indicates you have Walkie-Talkie coverage.

indicates you are “roaming” off the Nationwide Sprint PCS Network.

indicates the Walkie-Talkie speaker is on.

indicates the Walkie-Talkie speaker is off.

indicates your phone is operating in TTY (Text Teleph o ne) m ode .

indicates your phone is set to ring for incoming calls.

indicates a Walkie-Talkie call is in progress.

indicates a Talkgroup call is in progress.

indicates a Group Walkie-Talkie call is in progress.

indicates a Direct Talk call is in progress.

indicates you have received a Call Alert.

indicates a phone call is in progress.

24 Section 1B: Your Phone: The Basics

indicates you missed a phone call.

indicates you missed a Walkie-Talkie call or a Talkgroup call.

indicates you have voicemail messages. (Press and

1 to call your voicemail box.)

hold

indicates you have new text messages (icon flashes for urgent messages).

indicates your phone’s location feature is on.

indicates your phone’s location feature is off.

indicates your data connection is established. When data is being transferred, the red arrows blink.

indicates battery charge level (icon shown is full).

Navigating Through Phone Menus

The navigation keys on your phone allows you to scroll through menus quickly and easily. The scroll bar at the right of the menu keeps track of your position in the menu at all times.

To navigate through a menu, simply press your navigation keys up or down. For a diagram of your phone’s menu, please see “Your Phone’s Menu” on page iii.

Phone Basics

Selecting Menu Items

As you navigate through the menu, menu options are highlighted. Select an item by highlighting it and pressing

Section 1B: Your Phone: The Basics 25

For example, if you want to see your volume settings:

1. Press O to access the main menu.

2. Select Settings by pressing 9 or by highlighting it and

pressing

3. Select Sounds by pressing 1 or by highlighting it and

pressing

4. Select Vol um e by pressing 2 or by highlighting it and

pressing

Note:

For the purposes of this guide, the above steps condense into “Press O > Settings > Sounds > Volume.”

Backing Up Within a Menu

䊳 To go to the previous menu, press c. 䊳 To return to standby mode, press e.

26 Section 1B: Your Phone: The Basics

Help

Your phone contains an in-device help program to help you understand complicated or seldom used features. When you access a feature, Help sometimes appears as a menu item or softkey. Select Help and read the text for a quick overview of the feature. For more information, refer to this guide.

Phone Basics

Section 1B: Your Phone: The Basics 27

Accessories

Your phone comes with a Li-Ion battery and charger.

Various accessories are available for use with your ic402 phone, including a higher capacity battery (with a larger battery door), cases, vehicle power chargers, data cables, hands-free accessories, and more.

To make communicating in Walkie-Talkie easier, the Motorola Walkie-Talkie headset allows hands-free operation. You can use it for phone calls as well as Walkie-Talkie calls.

To order additional accessories, go to 1-888-242-4187. You can also contact your Nextel Authorized Representative or stop by any Sprint Store. For information on Sprint Store locations, go to

www.sprintstorelocator.com.

www.nextel.com or call

28 Section 1B: Your Phone: The Basics

Entering Text

Selecting a Character Input Mode

Your phone provides convenient ways to enter words, letters, punctuation, and numbers whenever you are prompted to enter text (for example, when adding a Contacts entry or when using SMS Text Messaging).

To change the character input mode:

1. When you display a screen where you can enter text,

press Options (right softkey) to change the character input mode.

2. Select one of the following options:

䡲 Word En glish to enter text using a predictive text

entering system that reduces the keys that need to be pressed while entering a word (see page 30).

䡲 Multi-Tap to cycle through the alpha characters

associated with the letters on the keypad (see page 31).

䡲 Numbers to enter numbers by pressing the numbers

on the keypad (see page 32).

䡲 Sym bols to enter symbols (see page 32). 䡲 Word Sp anish to enter Spanish text using predictive

text like Word English (see page 30).

When entering text, press * to change letter capitalization.

Tip:

An additional option (Insert Preset Msg) is available when using messaging. See “Using Preset Messages” on page 154.

Phone Basics

Section 1B: Your Phone: The Basics 29

Entering Characters Using Word English Text Input

Word English Text Input lets you enter text into your phone by pressing keys just once per letter. (To select the Wor d En gli sh mode when entering text, see “Selecting a Character Input Mode” on page 29.)

Word English Text Input analyzes the letters you enter using an intuitive word database and creates a suitable word. (The word may change as you type.)

To enter a word using Word English Text Input:

1. Select the Word English character input mode. (See

“Selecting a Character Input Mode” on page 29.)

2. Press the corresponding keys once per letter to enter a

word (for example, to enter the word “Bill,” press

4 5

single character. Press and hold entry.) If the word you want is not displayed after you have entered all the letters, press the navigation key down to scroll through other word options. A pop-up list appears with the word options.

To keep this pop-up list from appearing, press O >Settings

Tip:

>Others >TextInput >WordPop-upList >Manual (rather than Automatic).

). (If you make a mistake, press c to erase a

c to delete an entire

To accept a word and insert a space, press – or – To accept a word completion (such as “Billion” when you entered “Bill”), press the navigation key right.

To turn word completion on or off, press O >Settings >Others

Tip:

>TextInput >WordCompletion >On

30 Section 1B: Your Phone: The Basics

or Off.

Adding a Word to the Word English Database

If a word you want to enter is not displayed as an option when you are using Word English Text Input, you can add it to the database.

To add a word to the Word English Text Input database:

1. Select the Multi-Tap character input mode. (See

“Selecting a Character Input Mode” on page 29.)

2. Enter the word using multi-tap text entry. (See

“Entering Characters Using Multi-Tap Mode” on page 31.) The word appears as an option the next time you scroll through options during Word English Text Input.

To turn the dictionary on or off, press O > Settings > Others

Tip:

>TextInput >PersonalDictionary >On

or Off.

Entering Characters Using Multi-Tap Mode

To enter characters by tapping the keypad:

1. Select the Multi-Tap mode. (See “Selecting a Character

Input Mode” on page 29.)

2. Press the corresponding keys repeatedly until the

desired letter appears. (For example, to enter the word “Bill,” press and

c to erase a single character. Press and hold c to erase

an entire word.

By default, the first letter of an entry is capitalized and the following letters are lowercased. After a character is entered, the cursor automatically advances to the next space after two seconds or when you enter a character on a different key.

2 twice, 4 three times, 5 three times,

5 three times again). If you make a mistake, press

Phone Basics

Section 1B: Your Phone: The Basics 31

Characters scroll in the following order:

1 . ? ! , @ ' - _ : ; ( ) & " 1 0 ^ ` % $ + * / \ | ~ [ ] = >

< #

2 A B C 2

3 D E F 3

4 G H I 4

5 J K L 5

6 M N O 6

7 P Q R S 7

8 T U V 8

9 W X Y Z 9

0 0 (no letters)

# Space

* Shift

Entering Numbers and Symbols

To enter numbers:

䊳 Select the Numbers mode and press the appropriate key.

(See “Selecting a Character Input Mode” on page 29.)

To enter symbols:

䊳 Select the Symbol s mode. (See “Selecting a Character

Input Mode” on page 29.) To enter a symbol, press the appropriate key indicated on the display screen.

32 Section 1B: Your Phone: The Basics

Using Your Phone

Section 2

Section 2A

Making and Answering Calls

In This Section

⽧ Typ es o f Ca lls

⽧ Making and Answering Phone Calls

⽧ Making and Answering Nextel Walkie-Talkie Calls

⽧ Making and Answering Talkgroup Calls

⽧ Making and Answering Nextel Direct Talk Calls

⽧ Using Call Alerts

⽧ Keeping Track

Your ic402 by Motorola offers many different ways to connect to your family, friends, and associates. In addition to traditional

wireless phone calls, you can make Nextel Walkie-Talkie calls to both individuals and groups, participate in Talkgroups, use nextel Direct Talk, and send Call Alerts.

34 Section 2A: Making and Answering Calls

Types of Calls

With the Nationwide Sprint PCS Network, Nextel WalkieTalkie, and your ic402 by Motorola, you have the following traditional wireless phone and Walkie-Talkie services available to you:

䢇 Digital Wireless Phone Calls offer clear calls and many extra

services, including missed call notification, three-way calling, speakerphone, and speed dialing (page 36).

䢇 Digital Nextel Walkie-Talkie Calls allow two-way radio

communication with other Nextel Walkie-Talkie users within the Nextel National Network (page 45).

䢇 Group Walkie-Talkie Calls allow coast-to-coast two-way

radio calling to up to 20 Nextel Walkie-Talkie customers simultaneously (page 50).

䢇 Talkgroup Calls allow two-way radio calling to up to 100

Nextel Talkgroup customers simultaneously (page 54).

To learn more about the differences between

Note:

Group Walkie-Talkie calls and Talkgroup calls, please see “Difference Between Group Walkie-Talkie and Talkgroup Calls” on page 54.

䢇 Nextel Direct Talk Calls allow two-way radio

communication between two or more Direct Talk-capable phones. These calls are not made on the network (page 57).

Please see your service plan for information on pricing.

Note:

Making Calls

Section 2A: Making and Answering Calls 35

Making and Answering Phone Calls

Making Calls

Placing a traditional, wireless phone call from your phone is as easy as making a call from any landline phone.

To make a phone call using your keypad:

1. Make sure your phone is on and open.

2. Enter a phone number from standby mode. (If you make

a mistake while dialing, press time. Press and hold

c to erase the entire number.)

3. Press s. (To make a call when you are roaming and Call

Guard is enabled, see “Using Call Guard” on page 103.)

4. Press e or close the phone when you are finished.

To redial your last outgoing call, press s twice.

Tip:

Answering Calls

To answer an incoming call:

1. Make sure your phone is on.

When your phone is off, incoming phone calls go directly to

Note:

voicemail.

If you are on another phone call or Walkie-Talkie call, or using data services, please see “Keeping Track” on page 65.

to erase one digit at a

2. Press s to answer an incoming call.

– or – Press Answer (left softkey).

When the phone is closed, you can answer a call by

Note:

pressing t.

36 Section 2A: Making and Answering Calls

Depending on your phone’s settings, you may also answer incoming calls by opening the phone or by pressing any number key. See “Call Answer Mode” on page 82 for more information.

Your phone notifies you of incoming calls in the following ways:

䢇 The phone rings or vibrates. 䢇 The status light flashes green and red. 䢇 The backlight illuminates. 䢇 The display screen show an incoming call notification. If

the incoming call is from a number stored in your Contacts, the entry’s name and/or number appears.

Answering a Roam Call With Call Guard Enabled

Call Guard is an option that helps you manage your roaming charges when making or receiving calls while outside the Nationwide Sprint PCS Network. Please see “Controlling Your Roaming Experience” on page 99 for more information about roaming.

To answer a call when you are roaming and Call Guard is enabled:

䊳 Press e and select Ye s (left softkey) to answer the call.

(See “Using Call Guard” on page 103 for additional information.)

Ending a Call

To disconnect a call when you are finished:

䊳 Close the phone or press e.

Making Calls

When the phone is closed, you can end a call by pressing ..

Note:

Section 2A: Making and Answering Calls 37

Missed Phone Calls

Missed phone calls are forwarded to voicemail.

Calling Emergency Numbers

You can place calls to 911 (dial 911 and press s), even if your phone is locked or your account is restricted.

During an emergency call, press Options (right softkey) to display your options.

When you place an emergency call, your phone automatically enters Emergency mode. Your phone exits Emergency mode a few minutes after you end the emergency call.

To exit Emergency mode, do one of the following:

䊳 Wait until your phone exits Emergency mode.

䊳 Dial a non-emergency phone number.

Emergency Mode and Walkie-Talkie Calls

Your phone’s Walkie-Talkie functionality impacts Emergency mode as follows:

䢇 If your phone has only been provisioned for Walkie-Talkie

service, you cannot make emergency calls.

䢇 You cannot make or receive any Walkie-Talkie calls when

your phone is in Emergency mode.

䢇 If you are on a Walkie-Talkie call, you must wait until the

phone reconnects to a cellular network before attempting to make an emergency 911 call.

䢇 You may be in an area that has Walkie-Talkie coverage,

but no cellular network coverage. If so, you will not be able to make emergency calls.

Emergency Mode With an Inactive SIM Card

You can still make emergency calls if your SIM card is not working or if your SIM security code is not being accepted.

38 Section 2A: Making and Answering Calls

Enhanced 911 (E911) Information

This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your phone begins to seek information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.

Making Calls

IMPORTANT

Always report your location to the 91 1 operator when placing an emergency call.

emergency call takers, known as Public Safety Answering Points (PSAPs) may not be equipped to receive GPS location information from your phone.

Some designated

In-Call Options

Pressing Options (right softkey) during a call displays a list of features you may use during the course of a call. To select an option, highlight it, and press available:

䢇 Select Speaker On to route the phone’s audio through the

speaker. You can adjust the speaker volume using the volume keys on the side of the phone.

䢇 Select Speaker Off to use the phone’s earpiece.

You can also turn the speakerphone on or off by pressing t

Note:

during a phone call.

Due to higher volume levels, do not place the phone near your ear during speakerphone use.

䢇 Contacts opens your phone’s address book.

Section 2A: Making and Answering Calls 39

O. The following options are

䢇 3-Way Call lets you initiate a three-way call

(see page 156).

䢇 Record Recipient creates a Voice Record of the call. 䢇 Phone Info. opens your Phone Info menu. 䢇 Messaging opens your Messaging menu. 䢇 Call History opens your Call History menu. 䢇 Calendar opens your appointment Calendar. 䢇 Tools opens your Tools menu.

During a call, the left softkey button functions as the Mute button. Press it to mute the phone’s microphone for privacy. Press it again to Unmute the phone.

End-of-Call Options

After receiving a call from or making a call to a phone number that is not in your Contacts, the phone number and the duration of the call are displayed. After finishing the call, press Options (right softkey) and then select Save to store the number to Contacts.

If you have just finished a call with someone listed in your Contacts, the entry’s name and the duration of the call are displayed.

The End-of-Call options are not displayed for calls identified

Note:

as No ID or Restricted.

40 Section 2A: Making and Answering Calls

Saving a Phone Number

Your phone can store up to five phone numbers in each Contacts entry. Each entry’s name can contain 24 characters. Your phone automatically sorts the Contacts entries alphabetically. (For more information, see “Using Contacts” on page 115.)

To save a number from standby mode:

1. Enter a phone number.

2. Press Options (right softkey).

3. Select Save and press O.

4. Select As New Entry and press O. Use the numeric

keypad to enter the new contact name, then press Save (left softkey). – or – Select To Existing Entry and press entry where you want to save the number and press then press Save (left softkey).

O. Scroll to the existing

Dialing and Saving Phone Numbers With Pauses

You can dial or save phone numbers with pauses for use with automated systems, such as voicemail or credit card billing numbers.

There are two types of pauses available on your phone:

䢇 Hard Pause sends the next set of numbers when you

press the left softkey.

䢇 2Sec Pause automatically sends the next set of numbers

after two seconds.

Making Calls

You can have multiple pauses in a phone number and

Note:

combine two-second pauses with hard pauses.

Section 2A: Making and Answering Calls 41

To dial or save phone numbers with pauses:

1. Enter the phone number.

2. Press Options (right softkey) and select either Hard Pause

or 2Sec Pause.

3. Enter additional numbers.

Press

s to dial the number.

– or – Press Options (right softkey) and select Save to save the number in your Contacts.

When dialing a number with a hard pause, press

Note:

OK (left softkey) to send the next set of numbers.

Plus (+) Code Dialing

When placing international calls, you can use Plus Code Dialing to automatically enter the international access code for your location. From the United States, this number is usually 011.

To make a call using Plus Code Dialing:

1. Press and hold 0 until a “+” appears on your display

screen.

2. Dial the country code and phone number you’re calling

and press is automatically dialed, followed by the country code and phone number.)

s. (The access code for international dialing

42 Section 2A: Making and Answering Calls

Abbreviated Dialing

You can set up your phone to make calls using just the last four digits of the number. Your phone automatically prepends the first digits (for example, the area code and prefix).

You must enable Abbreviated Dialing and define the first digits before you can use this feature. To set up Abbreviated Dialing, see “Calling Options” on page 83.

To make a call using only the last four digits of the number:

1. Enter the last four digits of a phone number.

2. Press s.

Dialing From Contacts

To dial directly from a Contacts entry:

1. Press Contacts (left softkey).

2. Scroll to the phone number you want to call and

press

– or – To call another number from the entry, use the navigation keys to scroll left and right until you reach the phone number you wish to call and press

To make a Walkie-Talkie call, press Contac ts (left softkey),

Tip:

find the number you want to call, and press and hold the Walkie-Talkie button.

Making Calls

Section 2A: Making and Answering Calls 43

Using Speed Dialing

You can store up to 900 numbers in your phone’s speed dial memory. With this feature, you can speed dial entries using one key press for locations 2-9, two key presses for locations 10-99, and three key presses for locations 100-900.

You must enable speed dialing before you can use it. See

Note:

“Calling Options” on page 83 for instructions.

Speed dialing is not available when you are roaming; when you are roaming off the Nationwide Sprint PCS Network, you must always dial using 11 digits (1 + area code + number).

For Speed Dial locations 2-9 (One-Touch Dialing):

䊳 Press and hold the appropriate key for approximately

two seconds. The display screen confirms that the number has been dialed when it shows “Calling...”.

For Speed Dial locations 10-99 (Two-Touch Dialing):

1. Press the first digit.

2. Press and hold the second digit for approximately two

seconds. The display screen confirms that the number has been dialed when it shows “Calling...”.

For Speed Dial locations 100-900 (Three-Touch Dialing):

1. Press the first two digits.

2. Press and hold the third digit for approximately two

seconds. The display screen confirms that the number has been dialed when it shows “Calling...”.

44 Section 2A: Making and Answering Calls

Making and Answering Nextel Walkie-Talkie Calls

Making Nextel Walkie-Talkie Calls

To make a Walkie-Talkie call:

1. Enter the Walkie-Talkie number you want to call. (See

“Dialing Walkie-Talkie Numbers” below.)

2. Press and hold the Walkie-Talkie button on the side of

your phone. Begin talking after your phone emits a chirping sound.

3. Release the Walkie-Talkie button to listen.

A Walkie-Talkie call ends automatically after there is no activity on the call for several seconds.

When the phone is closed, you can end a call by pressing ..

Note:

Dialing Walkie-Talkie Numbers

Every Walkie-Talkie number has three parts —

䢇 An area ID. 䢇 A network ID. 䢇 A member ID.

An asterisk separates each part (for example: 999*999*9999). When you enter a number containing all three parts, you must separate them with asterisks.

Making Calls

The number of digits in each part of a Walkie-Talkie number

Note:

may vary. For example, your Walkie-Talkie number may be formatted as 999*999*9999, while another valid number may appear as 555*555555*55.

Section 2A: Making and Answering Calls 45

When you store a Walkie-Talkie number in Contacts, it is good

Tip:

practice to include the whole number, including the asterisks.

Using Just the Member ID

If you are contacting someone sharing your network and area IDs, you only need to enter the member ID.

To make a Walkie-Talkie call using only the member ID:

1. Enter the member ID of a Walkie-Talkie number.

2. Press and hold the Walkie-Talkie button on the side of

your phone. Continue as you would on any Walkie-Talkie call.

Using Stored Walkie-Talkie Numbers

You can also make Walkie-Talkie calls using numbers stored in Contacts or Call History. Just access the appropriate Walkie-Talkie number and make the call. This makes it easy to call frequently-used Walkie-Talkie numbers.

To access a Walkie-Talkie number from Call History:

䊳 Press O > Call History > All Calls or Walkie-Talkie.

and highlight the Walkie-Talkie number you want.

To access a Walkie-Talkie number from Contacts:

1. Press Contacts (left softkey).

2. Scroll to and highlight the contact you want to call.

3. Use the navigation keys to scroll left and right to find

the Walkie-Talkie number (if it is not the first number displayed).

Scroll to

WLK-TLK Contacts

WLK-TLK Contacts filters Contacts and Call History to display only Walkie-Talkie numbers.

46 Section 2A: Making and Answering Calls

To access a Walkie-Talkie number using WLK-TLK Contacts:

1. Press O > Walk ie- Talk ie > WLK-TLK Contacts.

2. Use your left and right navigation keys to select

Contacts or Call History.

3. Scroll to and highlight the Walkie-Talkie number you

want to call.

Answering Nextel Walkie-Talkie Calls

When you receive a Walkie-Talkie call, your phone emits a chirping sound or vibrates, and the Walkie-Talkie button lights up. You then hear the voice of your caller.

To answer a Walkie-Talkie call:

1. Wait for the caller to finish speaking.

2. Press and hold the Walkie-Talkie button on the side of

your phone. Continue as you would on any Walkie-Talkie call.

3. Press e to end the call.

A Walkie-Talkie call ends automatically after there is no activity on the call for several seconds.

If your phone is closed, you can end a call by pressing ..

Note:

Sending Contact Information

Use Send via WLK-TLK to send your own (or another’s) contact information to a Walkie-Talkie user.

Making Calls

Setting Up Send via WLK-TLK

By default, your phone automatically sends your personal information every time you make a Walkie-Talkie call. You can turn this functionality off or modify how much information you want to send.

Section 2A: Making and Answering Calls 47

To setup Send via WLK-TLK:

1. Press O > Contacts > My Info.

2. Press Options (right softkey) and then select

Setup Send via W-T.

3. Clear or select Auto Send My Info as desired by

pressing

4. Clear or select the contact information you want to send

— Mobile, Home, Work , and E-mail — by pressing after each selection.

5. Select Save (left softkey).

You will probably want to set up your My Info screen to

Note:

contain other contact information, like your name and other phone numbers. See “Finding Your Phone Number and Walkie-Talkie Number” on page 22 for more details.

Using Send via WLK-TLK

You can use Send via WLK-TLK during a Walkie-Talkie call to send contact information to the person you are speaking to. You can also initiate Send via WLK-TLK from Contacts or Call History.

To send contact information using Send via WLK-TLK during a Walkie-Talkie call:

1. Begin a Walkie-Talkie call in the regular manner.

2. Release the Walkie-Talkie button.

3. Press Options (right softkey).

4. To send your own contact information to the caller,

select Send My Phone Info. – or – To send another’s contact information to the caller, select Send A Contact, scroll to the contact you want to send, and then press Select (left softkey).

48 Section 2A: Making and Answering Calls

5. Press and hold the Walkie-Talkie button to send the

information.

To send contact information from Contacts to a Walkie-Talkie user:

1. Press O > Contacts > Find All Names.

2. Highlight the Contacts entry you want to send.

3. Press Options (right softkey) and then select

Send via WLK-TLK.

䡲 If you chose an entry that does not contain a Walkie-

Talkie number, your phone displays a list of numbers capable of receiving Send via WLK-TLK information.

䡲 If you chose an entry that is capable of receiving

Send via WLK-TLK information, choose This Contact To.

4. Scroll to the entry you want to send the information to,

and then press

5. Press and hold the Walkie-Talkie button to send the

information.

To send your own contact information from Contacts to a Walkie-Talkie user:

1. Press O > Contacts > Find All Names.

2. Highlight the Contacts entry you want to send your

information to.

3. Press Options (right softkey) and then select

Send via WLK-TLK.

4. Select My Phone Info.

5. Press and hold the Walkie-Talkie button to send the

information.

Making Calls

Section 2A: Making and Answering Calls 49

You can also use the All Calls and Walkie-Talkie lists in Call

Note:

History to Send via WLK-TLK. Press O > Call History > All Calls or

Walkie-Talkie.

Nextel Group Walkie-Talkie Calls

A Group Walkie-Talkie call is made to multiple Walkie-Talkie users at the same time. You can call up to 20 persons anywhere on the Nextel National Network on their Group Walkie-Talkie compatible phones.

These Groups do not have established memberships. They are created by you or other Group Walkie-Talkie users. A Group can be set up for one-time use or it can be stored in Contacts for repeated use.

For information on creating Groups and storing them in Contacts, see “Contacts Entries for Walkie-Talkie Groups and Talkgroups” on page 125.

Making Nextel Group Walkie-Talkie Calls

To make a Group Walkie-Talkie call:

1. From Contacts or the appropriate Call History list, scroll

to and select the Group you want to call.

2. Press the Walkie-Talkie button and continue as if

making a regular Walkie-Talkie call.

You can also highlight a call from WLK-TLK Contacts. Press

Note:

O > Wal kie -Tal ki e > WLK-TLK Contacts > Contacts or Call History.

Creating a Group Using WLK-TLK Contacts

Use WLK-TLK Contacts to create a Group and make a Group Walkie-Talkie call quickly. Or, you can save it to Contacts and then make the Group Walkie-Talkie call.

50 Section 2A: Making and Answering Calls

To create a Group using WLK-TLK Contacts:

1. Press O > Walk ie- Talk ie > WLK-TLK Contacts.

2. Use the left and right navigation keys to select Contacts

or Call History.

3. Highlight each entry you want to call and press O to

make each selection.

4. To make a Walkie-Talkie Group call, press and hold the

Walkie-Talkie button – or – To save the Group, press Options (right softkey) and select Save Group. Enter the Name, Category, and then press Save (left softkey). You can then make a Group Walkie-Talkie call.

Answering Group Walkie-Talkie Calls

When you receive a Group Walkie-Talkie call, the name of the Group appears on your display screen. Answer a Group Walkie-Talkie call in the same way you answer a regular Walkie-Talkie call. Only one person may speak on a Group call at a time.

Group Walkie-Talkie Call Information

While you are on a Group Walkie-Talkie call, the following appears on the display screen:

䢇 The name of the Group. 䢇 The name or the Walkie-Talkie number of the person

speaking.

䢇 The number of participants in the Group Walkie-Talkie

call.

Making Calls

Section 2A: Making and Answering Calls 51

Group Walkie-Talkie Call Details

During a Group Walkie-Talkie call, you can view details about the other Group members, such as their name, Walkie-Talkie number, and their status on the call.

To view call details while on a Group Walkie-Talkie call:

䊳 Press Details (right softkey).

Your display screen shows the names of the Group members next to an icon identifying their status on the call.

The Group member who is currently speaking.

A Group member who is active on the Group call, but is not speaking.

A Group member who has exited the call.

A Group member who could not be reached on the Group call.

A Group member whose status is unknown.

Sharing Groups

You share Groups by saving Groups from calls you participated in and by sending Groups to other callers.

To store Groups from Call History:

1. Press O > Call History > All Calls or Walkie-Talkie.

2. From the list, select the Group you want.

3. Press Options (right softkey) and then select Save.

4. Select As New Entry, complete the Contacts entry, and

then press Save (left softkey). – or – Select Replace Entry and press

52 Section 2A: Making and Answering Calls

Using Send via WLK-TLK

Use Send via WLK-TLK to forward an established Group to another Walkie-Talkie user.

To forward a Group using Send via WLK-TLK:

1. Press O > Contacts > Filter Names > Walkie-Talkie Group.

2. Scroll to the Group you want to send and then press

Options (right softkey).

3. Select Send via WLK-TLK.

4. Select Yes or No to include or exclude yourself from the

Group.

If you choose to include yourself and the list already contains

Note:

the maximum number of members, you will be prompted that the list is full. You will then be excluded from the list.

5. Use the left and right navigation keys to select Contacts

or Call History.

6. Highlight the caller you want to forward the Group to

and press

7. Push the Walkie-Talkie button to send the Group.

Making Calls

Section 2A: Making and Answering Calls 53

Making and Answering Talkgroup Calls

A Talkgroup is a predetermined group of Walkie-Talkie users, created by an account administrator. They can contain up to 100 members.

Difference Between Group Walkie-Talkie and Talkgroup Calls

In a Group Walkie-Talkie call, you or another caller determines who can participate in the call. By contrast, participation in a Talkgroup is determined by an administrator. Here are the ways Group Walkie-Talkie and Talkgroup calls differ.

Group Talkgroup

Icon

Geography

Maximum Size

Set-up

Nationwide. All users in a Talkgroup

21 (including originator).

Dynamically, via your phone.

must share the same network and area IDs and be physically present in their home market.

100.

Predefined by an account administrator.

54 Section 2A: Making and Answering Calls

Joining a Talkgroup

To participate in a Talkgroup, the account administrator must first add you to the membership and then you must “join” the Talkgroup.

To join a Talkgroup:

1. Press Contacts (left softkey).

2. Scroll to the Talkgroup you want to join.

3. Press Join (left softkey).

You can now receive communications from other members of this Talkgroup.

You will hear all active Talkgroup conversations on your phone. To silence them, go to

O > Settings > Walkie-Talkie >

Tal kgro up Sil ent and then select On. See “Silencing Talkgroup

Calls” on page 86 for more information.

You can create a Contacts entry for the Talkgroup or save a

Note:

Talkgroup from Call History. See “Creating Talkgroup Entries” on page 127 for more information.

Adding More Talkgroups

You can be included in additional Talkgroups by doing one of the following:

䢇 Using Talkgroup Management at www.nextel.com. You

must be an account administrator to use Talkgroup Management.

䢇 Contacting your Nextel Sales Representative at the time

of activation.

Making Calls

You can only in participate in (“join”) one Talkgroup at a time.

Note:

Section 2A: Making and Answering Calls 55

Making Talkgroup Calls

To make Talkgroup calls:

1. Press # and then enter the Talkgroup number using the

keypad. – or – Select the Talkgroup from Contacts, the All Calls and

Wal ki e-Ta lk ie lists in Call History, or from WLK-TLK Contacts.

2. Press the Walkie-Talkie button and continue as if

making a Walkie-Talkie call.

Receiving Talkgroup Calls

To answer a Talkgroup call:

䊳 Answer it as you would a regular Walkie-Talkie call.

Only one person at a time may speak on a Talkgroup call. The Walkie-Talkie number or name of the person who is speaking appears on the display screen below the Talkgroup number.

During and immediately after a Talkgroup call ends, press Options (right softkey). Your phone displays actions you can take at this time.

56 Section 2A: Making and Answering Calls

Making and Answering Nextel Direct Talk Calls

Direct Talk allows for two-way radio communication “off the network” between two or more phones equipped with this capability. This feature is very useful in areas without network coverage.

You can make –

䢇 Code calls – two-way radio calls conducted off the network

and using open channels and codes. In these calls, anyone using your same channel and code can hear your conversation.

䢇 Private calls – two-way radio calls conducted off the

network and using the wireless phone numbers of the participants. In these calls, others using the same channel cannot listen in.

When using Direct Talk mode, the two phones should be a minimum of six feet apart to maximize performance and improve transmission range. You can only make Direct Talk calls to users located within your range. This varies according to terrain, man-made structures, and atmospheric conditions.

The following features are not available while in Direct Talk mode:

䢇 On-network phone calls. 䢇 On-network Walkie-Talkie, Group Walkie-Talkie, Talkgroup

calls, and Call Alerts.

䢇 Data Services. 䢇 Sending and receiving messages. 䢇 Call timer. 䢇 Sending Call Alerts. 䢇 Call forwarding.

Making Calls

Section 2A: Making and Answering Calls 57

Setting Your Phone to Direct Talk

Before you and another caller can use Direct Talk, both of your phones must be set to Direct Talk mode.

To set your phone to Direct Talk:

1. Press O > Walk ie- Talk ie > Direct Talk.

2. Press Select (left softkey).

After a few seconds, your channel and code appear on the display screen, and Direct Talk R... appears on the top of the screen. Your phone displays the last channel and code used for Direct Talk.

To return to network mode from Direct Talk:

䊳 In Direct Talk mode, press Options (right softkey) and

then select Exit Direct Talk.

After a few seconds, your phone returns to network service.

Direct Talk Setup Options

You can set up your phone to alert you and remind you whenever you are in Direct Talk mode.

To determine whether your phone confirms a switch to and from Direct Talk:

1. In Direct Talk mode, press Options (right softkey) and

then select Direct Talk Setup.

2. Check or clear Switch Confirmation as desired.

3. Press Done (left softkey).

To set your phone to remind you periodically that you are in Direct Talk mode:

1. In Direct Talk mode, press Options (right softkey) and

then select Direct Talk Setup.

2. Check Reminder Tone.

58 Section 2A: Making and Answering Calls

3. Press your navigation key down and press O.

4. Select the time interval for the reminder tone.

5. Press Done (left softkey)

Code Direct Talk Calls

Your phone has 10 channels and 15 codes within each channel. Channels represent the radio frequencies on which you make and receive Direct Talk calls. Codes allow you to minimize interference from others using the same channel as you.

To make Direct Talk Code calls, both parties must be on the same channel and code and have their phones set to Direct Talk. Be aware that others using both your same code and channel can hear your conversation. And, you can hear their conversations as well.

To set a channel and code:

1. In Direct Talk mode, press Options (right softkey) and

then select Edit Channel/Code.

2. With Channel number field highlighted, use your up and

down navigation keys to set a channel number and press

3. Press your navigation key down.

4. With Code number field highlighted, use your up and

down navigation keys to set a code number and press

5. Select Done (left softkey).

Making Calls

Making and Receiving Code Calls in Direct Talk Mode

To make a Code call using Direct Talk:

䊳 In Direct Talk mode, make a Walkie-Talkie call in the

regular way. Your phone displays Direct Talk Transmitting, along with the channel and code selected.

Section 2A: Making and Answering Calls 59

The tone emitted from your phone when making a Direct Talk call is four beeps and sounds different from the tone heard on Walkie-Talkie calls conducted on the network.

If you receive an error message, this means:

䢇 There may be no parties on your channel or code. 䢇 You are out of range.

When you receive a Code call using Direct Talk, your phone displays Direct Talk Transmitting, along with the channel and code selected. Answer a Direct Talk Code call just like you would any other Walkie-Talkie call.

Private Direct Talk Calls

Private Direct Talk allows you to silence all the calls on a channel that are not directed specifically at you. To do this, you must first set your phone to Private Only.

To set your phone to Private Only:

1. In Direct Talk mode, press Options (right softkey) and

then select Edit Channel/Code.

2. With Channel number field highlighted, use your up and

down navigation keys to set a channel number and press

3. Select Private Only and press O.

4. Select Done (left softkey).

To reach you, other Direct Talk callers must be on your same channel and dial your 10-digit wireless phone number to reach you.

Receiving a Private Direct Talk Call

The number or name of the person who initiated the call appears on your display screen. Answer the call in the same way you answer a regular Walkie-Talkie call.

60 Section 2A: Making and Answering Calls

A Private Direct Talk call ends a short time after the last party releases the Walkie-Talkie button. The display screen returns to Direct Talk standby mode.

You do not need to set your phone to Private Only to

Note:

receive Private calls. As long as you are on the same channel as your caller, you can receive Private Direct Talk calls.

Making a Private Direct Talk Call

You can make Private Direct Talk calls to any person on your same channel. You do not need to set your phone to Private

Only.

To make a private Direct Talk Call:

1. In Direct Talk mode, enter the 10-digit wireless phone

number of the person you want to call on your channel. (You can also scroll to the number in Contacts or

Call History.)

2. Make the call in the same way you make a regular

Walkie-Talkie call. The number or name of the person you are calling appears on your display screen.

If you receive an error message, it means:

䢇 You may not be using a valid wireless phone number. 䢇 The person that you are trying to reach may not be in

Direct Talk mode.

䢇 The person that you are trying to reach is set to a different

channel, or is out of range.

Making Calls

Receiving All Calls on a Channel

You can set your phone to receive all Direct Talk transmissions that are within range and set to the same channel. Do this by selecting Receive All, instead of a code.

Section 2A: Making and Answering Calls 61

However, you cannot initiate a call when the code is set to Receive All. If you press the Walkie-Talkie button to initiate a Walkie-Talkie call and your code is set to Receive All, you receive an error message.

To set the code to Receive All:

1. In Direct Talk mode, press Options (right softkey) and

then select Edit Channel/Code.

2. With Channel number field highlighted, use your up and

down navigation keys to set a channel number and press

3. Select Receive All and press O.

4. Select Done (left softkey).

Making Emergency Calls While in Direct Talk Mode

If you attempt to make an emergency 911 call while in Direct Talk mode, your phone automatically exits Direct Talk mode and attempts to find a network signal.

If you are out of network coverage, your phone cannot make an emergency 911 call until you return to a network coverage area. You must wait until the phone reconnects to a network before attempting to make an emergency 911 call.

62 Section 2A: Making and Answering Calls

Using Call Alerts

Sending a Call Alert lets the recipient know you want to talk to him or her on a Walkie-Talkie call. When you send a Call Alert, the recipient’s phone alerts them and displays your name or Walkie-Talkie number.

Sending Call Alerts

To send a Call Alert:

1. Enter the Walkie-Talkie number you want to send the

alert to.

2. Press Alert (left softkey).

3. Press the Walkie-Talkie button until Alert Sent to appears

on the display screen.

If the alert is not successful, this may mean the person you are trying to reach is on a call or has the phone turned off.

You can send a Call Alert from Call History or Contacts. Find

Note:

the Walkie-Talkie nu mber you want to send a Call Alert to and continue as explained above.

Making Calls

Section 2A: Making and Answering Calls 63

Responding to a Call Alert

You can set a distinctive ringer for Call Alerts. See “Ringer

Note:

Types” on page 69.

To answer a Call Alert:

䊳 Press the Walkie-Talkie button to make a Walkie-Talkie

call to the sender.

To clear a Call Alert, do one of the following:

䊳 Press Dismiss (right softkey). 䊳 If the phone is closed, press ..

Viewing Call Alerts

In Call History, the All Calls and Walkie-Talkie Calls lists store the Call Alerts you have received. Call Alerts are shown as regular Walkie-Talkie calls. Call Alerts remain on the appropriate Call History lists until you delete them or they reach the end of list.

To view a Call Alert upon receiving it:

䊳 Press View (left softkey).

To view Call Alerts stored in Call History:

1. Press O > Call History > All Calls or Walkie-Talkie Calls.

2. Scroll through the list.

3. Select a Call Alert to view detailed information about it.

64 Section 2A: Making and Answering Calls

Keeping Track

Your ic402 by Motorola allows you to contact your family, friends, and business associates in many different ways – phone calls, Walkie-Talkie calls, Group Walkie-Talkie calls, Talkgroup calls, and Call Alerts. Your phone tracks these communications through Call History and the Events list.

The Events lists notifies you of incoming phone and Walkie-Talkie calls, Call Alerts, voicemail and text messages, meetings on the calendar, and more. When the Events list contains information, it appears dynamically or your phone displays an Events softkey.

Your phone then offers easy-to-follow prompts that allow you to respond to the notification.

Incoming Phone Calls

If... Then...

Your phone is turned off. Phone calls are sent to voicemail and are

Your phone is in standby mode or on another phone call.

Your phone is on a Walkie-Talkie call.

Your phone is in a data session, but you are not transmitting data.

Your phone is in a data session and you are transmitting data.

not listed in Call History.

Your phone displays an incoming call notification, lists the call in Call History, and, if unanswered, forwards the call to voicemail.

Your phone neither alerts you to the incoming call nor lists it in Call History. It does forward the call to voicemail.

Your phone displays an incoming call message, lists it in Call History, and forwards it to voicemail.

Your phone neither displays an incoming call message nor lists it in Call History. It does forward the call to voicemail.

Making Calls

Section 2A: Making and Answering Calls 65

Incoming Walkie-Talkie Calls, Talkgroup Calls, and Call Alerts

If... Then...

Your phone is turned off. Your phone does not list Walkie-Talkie calls,

Your phone is in standby mode.

Your phone is on a phone call.

You are on a Walkie-Talkie call.

Your phone is in a data session, but you are not transmitting data.

Your phone is in a data session and you are transmitting data.

Talkgroup calls, or Call Alerts in Call History.

You receive the Walkie-Talkie call, Talkgroup call, or Call Alert, along with an appropriate notification. They are listed in Call History.

You receive notification of a missed Walkie-Talkie call, Call Alert, or Talkgroup call and they are listed in Call History. After you finish the phone call, the missed Call Alert is displayed.

Your phone does not display a notice for incoming Walkie-Talkie calls, Talkgroup calls, or Call Alerts. Walkie-Talkie calls, Talkgroup calls, and Call Alerts are not listed in Call History.

Your phone displays a notice for incoming Walkie-Talkie calls and Talkgroup calls. If you receive a Call Alert, your phone displays the alert. It records these events in Call History.

Your phone does not display a notice for incoming Walkie-Talkie calls, Talkgroup calls, or Call Alerts as long as you are actively transmitting data. It records these events in Call History. After you finish transmitting, your phone notifies you of these events.

66 Section 2A: Making and Answering Calls

Nextel Group Walkie-Talkie Calls

Your phone does not display an incoming call notification for Group Walkie-Talkie calls. It does display the calls in the Call History.

Nextel Direct Talk

Because Code calls do not take place on the network, your phone does not track them. However, you do receive notification of Private calls and they are listed in Call History.

Making Calls

Section 2A: Making and Answering Calls 67

Section 2B

Controlling Your Phone’s Settings

In This Section

⽧ Sound Settings

⽧ Display Settings

⽧ Location Settings

⽧ Messaging Settings

⽧ Airplane Mode

⽧ TTY Use

⽧ Phone Setup Options

⽧ Walkie-Talkie Settings

Using the menu options available on your phone, you can customize your phone to sound, look, and operate just the way you want it. This section describes how you can change your

phone’s settings to best suit your needs. Take a few moments to review these options and to adjust or add settings that are right for you.

68 Section 2B: Controlling Your Phone’s Settings

Sound Settings

Ringer Types

Ringer types help you identify incoming calls and messages. You can assign ringer types to individual Contacts entries, types of calls, and types of messages.

䢇 Preprogrammed Ringers include a variety of standard

ringer types and familiar music included with your phone.

䢇 Vibrating Ringer alerts you to calls or messages without

disturbing others.

䢇 Downloaded Ringers can be downloaded right to your

phone. (See “Downloading Premium Services Content” on page 167.)

Selecting Ringer Types for Phone Calls

Your phone provides a variety of settings that allow you to customize your ringer and volume settings. These options allow you to identify incoming calls by ring.

To select a ringer type for voice calls:

1. Press O > Settings > Sounds > Ringer Type.

2. Select Call with ID or Call without ID and press O. The list

of preprogrammed ringers is displayed.

3. Use your navigation keys to scroll through the available

ringers. To hear a ringer, press Listen (right softkey).

4. Press Assign (left softkey).

Your Phone’s SettingsYour Phone’s Settings

Tip:

If you want to hear a unique ringer whenever you are roaming, you can press O > Settings > Sounds > Ringer Type

Roam R inger and choose Distinc t. For information about

roaming, see page 99.

Section 2B: Controlling Your Phone’s Settings 69

Selecting Ringer Types for Messages

To select a ringer type for messages:

1. Press O >Settings >Sounds >RingerType.

2. Select Tex t Me s sa g e or Vo ic em ai l and press O. The list of

preprogrammed ringers is displayed.

3. Use your navigation keys to scroll through the available

ringers. To hear a ringer, press Listen (right softkey).

4. Press Assign (left softkey).

Tip:

You can also select unique ringers for Call Alerts, calendar appointments, and alarms. Go to O >Settings >Sounds

>RingerType

and follow the prompts.

Adjusting the Phone’s Volume Settings

You can adjust your phone’s volume settings to suit your needs and your environment.

To adjust your phone’s volume settings:

1. Press O > Settings > Sounds > Volume.

2. Select Ringer, Messaging, Calendar, Alarm, Applications,

Power On, Key Bee p, Voic e Cal l, Speaker Phone, Call Alert, or Incoming WLK-TLK, and press

3. Follow the prompts to choose a volume level and press

Done (left softkey).

To adjust the ringer, open your phone and use the volume keys to set the desired level of sound. However, if you are on a call, pressing the volume keys regulates the sound of the call. In this case, you can use the volume keys regardless of whether the phone is opened or closed.

Tip:

To reset your volume setting to factory defaults,

O > Settings > Sounds > Volume > Reset Volumes.

press

70 Section 2B: Controlling Your Phone’s Settings

Sound Indicators

Your phone can alert you with an audible tone when you change service areas, once a minute during a voice call, or when a call has been lost or connected.

To enable or disable alert sounds:

1. Press O > Settings > Sounds > Indicators.

2. Select Service (Service Change), Minute Beep, Call Lost, or

Connect (Call Connect) and press

3. Select On or Off and press O.

Silence All

There may be times when you need to silence your phone entirely. The phone’s Silence All option allows you to mute sounds without turning your phone off.

To activate Silence All:

䊳 With the phone open, press and hold the volume

key down until your phone displays Silence All.

To deactivate Silence All:

䊳 Press the volume key up repeatedly to select a desired

volume level.

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 71

Display Settings

Changing the Text Greeting

The text greeting can be up to 12 characters and is displayed on your phone’s screen in standby mode. You may choose to keep the phone’s default greeting, or you may enter your own custom greeting.

To display or change your greeting:

1. Press O > Settings > Display > Greeting Banner.

2. To change the greeting text, scroll to the greeting and

enter text using your keypad. – or – To turn off the banner, scroll to the Greeting Banner check box and press

3. Press Done (left softkey).

Setting Light Controls

You can determine whether, and for how long, to light the display screen, keypad, Walkie-Talkie button, or status light.

Status Light or Walkie-Talkie Button Light

To turn on or off the status light or the light behind the Walkie-Talkie button:

1. Press O > Settings > Display > Light Control > Status Light

or Walkie-Talkie Button.

2. Select On or Off, as desired.

3. Press O.

O to clear it.

72 Section 2B: Controlling Your Phone’s Settings

Backlight

The Backlight Control setting lets you select for how long the display screen is backlit.

To change the backlight setting:

1. Press O > Settings > Display > Light Control >

Backlight Control.

2. Select how long the backlight should stay on. (If you

choose Flip Open, the backlight stays on as long as the phone is open.)

3. Press O.

Keypad Sensor

Your phone’s Keypad Sensor measures available light and determines if the keypad backlight needs to be turned on. If you turn Keypad Sensor on, the keypad is lit only when it is needed. If you turn Keypad Sensor off, the keypad stays lit whenever you are using your phone.

To set Keypad Sensor to measure ambient light:

1. Press O > Settings > Display > Light Control >

Keypad Sen sor.

2. Highlight On.

3. Press O.

Note:

Setting long light durations affects the life of the battery.

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 73

Changing the Phone’s Menu Style

Your phone allows you to choose how the menu appears on your display screen.

To select the display screen’s menu style:

1. Press O > Settings

Display > Menu Style.

2. Select Grid Menu, List Menu, or Tab Me nu, and then

press

䡲 Grid Menu shows the main menu as icons only. 䡲 List Menu shows the main menu as a list of icons

and names.

䡲 Ta b Me nu shows just the selected menu, with the

remaining icons displayed as tabs. Use the left and right navigation keys to find the menu you want.

Changing the Clock Display

Choose whether you want your phone’s clock to be displayed in analog mode or digital mode.

To change the clock’s appearance on the standby screen:

1. Press O > Settings > Display > Standby Display

>ClockType.

2. Select Analog or Digital, then press O.

74 Section 2B: Controlling Your Phone’s Settings

Changing Other Display Settings

To change additional display settings:

1. Press O > Settings > Display.

2. Select the display option you want to change. (See

below for a list of options.)

3. Follow the prompts to make your choice.

4. Press O to save your settings.

Your Phone’s SettingsYour Phone’s Settings

Screensaver

Set Time/Date

Incoming Calls

Section 2B: Controlling Your Phone’s Settings 75

Scroll through the screensavers.

Determines how the display screen shows the time (12 or 24 hour) and the date formats.

Allows you to assign different images to calls with IDs and calls without IDs.

Location Settings

Your phone is equipped with a Location feature for use in connection with location-based services.

The Location feature allows the network to detect your position. Turning Location off hides your location from everyone except 911.

Note:

Turning Location on allows the network to detect your position using GPS technology, making some applications and services easier to use. Turning Location off disables the GPS location function for all purposes except 911, but does not hide your general location based on the cell site serving your call. No application or service may use your location without your request or permission. GPS-enhanced 911 is not available in all areas.

To enable your phone’s Location feature:

1. Press O > Settings

displayed.)

2. Read the disclaimer and press O.

3. Select On or Off, and then press O

When the Location feature is on, your phone’s display screen displays the icon. When Location is turned off, the icon is displayed.

Location

. (The Location disclaimer is

76 Section 2B: Controlling Your Phone’s Settings

Messaging Settings

Staying connected to your friends and family has never been easier. With your phone’s advanced messaging capabilities, you can send and receive text messages without placing a voice call. (See “Using SMS Text Messaging” on page 153 for more information.)

Your phone’s messaging settings make text messaging even faster and easier by letting you decide how you would like to be notified of new messages and what callback number to include with the message. You can even create your own preset messages.

Displaying Pop-up Messages

When you receive a text message, your phone notifies you by displaying an icon on your display screen. You can also choose to be notified with a larger pop-up message on your display screen.

To display pop-up messages:

1. Press O

2. Select Msg and Icon and press O.

Setting Message Alerts

When new messages arrive, you can choose to have your phone notify you by playing an audible alert. See “Selecting Ringer Types for Messages” on page 70.

Messaging >Settings > Notification.

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 77

Managing Preset Messages

Your phone is programmed with 15 preset messages to help make sending text messages faster and easier. These messages, such as “Let’s get lunch” and “Meet me at,” can be customized or deleted to suit your needs. You can also add your own preset messages to the list.

To edit or delete a preset message:

1. Press O

(The list of preset messages is displayed.)

Messaging

2. To edit or delete a preset message, highlight it and press

Options (right softkey).

3. Highlight Edit and then press O. Use your keypad to edit

the selected message and press Save (left softkey). – or – Select Delete to delete the selected message.

To add a new preset message:

1. Press O

Messaging

2. Scroll down, select New Preset Msg, and press O.

3. Use your keypad to enter your message and press

Save (left softkey).

Your new message is added to the beginning of the list.

Text Messaging

Tex t M es s ag i ng

> Preset Messages

78 Section 2B: Controlling Your Phone’s Settings

Airplane Mode

Airplane Mode allows you to use many of your phone’s features, such as Games, Calendar, Voice Records, etc., when you are in an airplane or in any other area where making or receiving phone calls, Walkie-Talkie calls, or using data services is prohibited. When your phone is in Airplane Mode, it cannot send or receive any phone calls, Walkie-Talkie calls, or access online information.

To set your phone to Airplane Mode:

1. Press O > Settings > Others > Airplane Mode.

2. Select On, Off, or On at Power Up and press O

While in Airplane Mode, your phone’s standby screen displays

and No Service.

Note:

Selecting On at Powe r Up enables Airplane Mode only the next time you power up. Afterwards, your phone will power up normally.

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 79

TTY Use

A TTY (also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to communicate by telephone.

Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission. Your phone and TTY device connects via a special cable that plugs into your phone's headset jack. If this cable was not provided with your TTY device, contact your TTY device manufacturer to purchase the connector cable.

When establishing your wireless service, please call Nextel Customer Service via the state Telecommunications Relay Service (TRS) by first dialing state TRS with this number: 866-727-4889.

To turn TTY Mode on or off:

1. Press O > Settings > Others > TTY.

2. Select Disable, TTY, VCO, or HCO.

3. Read the disclaimer and then press Enable (left softkey).

(If you select Disable, press Disable [left softkey] after reading the disclaimer.)

Note:

In TTY Mode, your phone displays the TTY access icon.

If TTY mode is enabled, the audio quality of non-TTY devices connected to the headset jack may be impaired.

7 11s. Then provide the

80 Section 2B: Controlling Your Phone’s Settings

WAR NI NG

911 Emergency Calling

Nextel recommends that TTY users make emergency calls by other means, including Telecommunications Relay Services (TRS) and landline communications. Wireless TTY calls to 911 may be corrupted when received by public safety answering points (PSAPs) rendering some communications unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs. This matter has been brought to the attention of the FCC, and the wireless industry and PSAP community are currently working to resolve this.

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 81

Phone Setup Options

Shortcuts

Your phone offers you the option of assigning shortcuts to favorite or often-used functions. Pressing the navigation keys up, down, left, or right in standby mode launches your designated shortcuts.

Note:

You also can assign the One-Touch Walkie-Talkie option to the Walkie-Talkie button from this menu. See “Enabling One Touch Walkie-Talkie” on page 85 for a description of the settings.

To assign your shortcuts:

1. Press O > Settings > Display > Assign Keys.

2. Select the navigation key direction and press O.

3. Select the desired shortcut and press Select (left

softkey)

Tip:

You can choose to show or hide the navigation keys on your screen. Go to O > Settings > Display > Standby Display

>Navigation Key Display and select Hide or Show.

Even if you hide the shortcuts, you can still use them by pressing the appropriate navigation key.

Call Answer Mode

You can determine how to answer incoming calls on your phone, whether by pressing simply by opening the phone.

To set call answer mode:

1. Press O > Settings

2. To select an option, highlight it and press O

s, pressing any number key, or

Others > Answer Options.

82 Section 2B: Controlling Your Phone’s Settings

䡲 Any Key allows an incoming call to be answered by

pressing any key.

䡲 Auto automatically picks up incoming calls when

connected to an optional hands-free car kit. Remember, your phone answers calls in Auto-Answer mode even if you are not present.

䡲 Open allows an incoming call to be answered by

opening the phone.

䡲 [Talk] Key allows an incoming call to be answered

only by pressing

Calling Options

You can set up your phone to make dialing numbers even quicker and easier.

To set special options to making dialing easier:

1. Press O > Settings

2. Select the calling option you want to use. (See below for

a list of options.)

3. Follow the prompts to make your choice.

4. Press O to save your settings.

Others.

Your Phone’s SettingsYour Phone’s Settings

Speed Dial

Abbreviated Dial

Auto Redial

Allows you to dial entries using just one, two, or three key presses.

Allows you to dial numbers sharing the same beginning digits by dialing only the last four. You need to enter the first six digits you want to prepend – for example, the area code and prefix.

Redials a number if a call did not connect as a result of network difficulties.

Section 2B: Controlling Your Phone’s Settings 83

Display Language

You can choose to display your phone’s menus in English or in Spanish.

To assign a language for the phone’s display:

1. Press O > Settings > Others > Language.

2. Select English or Español and press O.

84 Section 2B: Controlling Your Phone’s Settings

Walkie-Talkie Settings

Your phone offers you ways to manage your Walkie-Talkie calls. You may want to consider these options.

䢇 One Touch Walkie-Talkie lets you quickly access frequently

used functions with a press of the Walkie-Talkie button.

䢇 Talkgroup Silent controls whether you hear active

Talkgroup calls.

䢇 Ta lkgrou p Ar ea lets you define your Talkgroup area.

Enabling One Touch Walkie-Talkie

To enable One Touch Walkie-Talkie:

1. Press O > Settings > Walk ie -Tal ki e > One Touch WLK-TLK.

2. Select Enable by pressing O. (The Enable check box may

already be selected.)

3. Highlight Assign To, press O, and then select one of

these options.

䡲 Last Call allows you to call the last Walkie-Talkie call

you made.

䡲 W-T Contacts takes you to the WLK-TLK Contacts

menu.

䡲 Call History takes you to the Walkie-Talkie list in

Call History.

䡲 Number allows you call a specific number. (You are

prompted to enter the number if you choose this option. You can also press Search [right softkey] and select Contacts or Call History to select a number to assign.)

4. Press Done (left softkey).

Your Phone’s SettingsYour Phone’s Settings

Section 2B: Controlling Your Phone’s Settings 85

Silencing Talkgroup Calls

When you join a Talkgroup, you hear all the conversations among the different members. To mute the chatter, enable the Talkgroup Silent setting.

To set how your phone deals with Talkgroup calls:

䊳 Press O > Settings > Walkie-Talkie > Talkgroup Silent

> On or Off.

Setting Your Talkgroup Area

To set your Talkgroup area:

1. Press O > Settings > Walkie-Talkie > Talkgroup Area.

2. Scroll and highlight one of the following options:

䡲 Wide Area - to communicate with members inside

and outside your Local Area.

䡲 Local - to communicate only with members within

your predefined community.

䡲 New Area - to communicate with a custom set of

members.

3. Follow the prompts to make your choice.

4. Press Save (left softkey).

86 Section 2B: Controlling Your Phone’s Settings

Motorola ic402 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Welcome to Nextel From Sprint

Introduction

Your Phone’s Menu

Getting Started

Setting Up Service

Getting Started

Determining If Your Phone Is Already Activated

Setting Up Your Voicemail

Account Passwords

Account Password

Voicemail Password

Data Services Password

Getting Help

Visit www.nextel.com

Reaching Nextel Customer Service

Receiving Automated Invoicing Information

Sprint 411

Operator Services

Your Phone: The Basics

Your ic402 By Motorola

Front View of Phone

Inside View of Phone

Key Functions

Antenna

Getting Started With Your Phone

Locating Your SIM Card

Inserting Your SIM Card

Removing Your SIM Card

Using Your Phone’s Battery and Charger

Installing the Battery

Removing the Battery

Charging the Battery

Battery Use and Maintenance

Turning Your Phone On and Off

Finding Your Phone Number and Walkie-Talkie Number

Basic Phone Features

Viewing Status Information

Navigating Through Phone Menus

Accessories

Entering Text

Selecting a Character Input Mode

Entering Characters Using Word English Text Input

Entering Characters Using Multi-Tap Mode

Entering Numbers and Symbols

Using Your Phone

Making and Answering Calls

Types of Calls

Making and Answering Phone Calls

Making Calls

Answering Calls

Missed Phone Calls

Calling Emergency Numbers

In-Call Options

End-of-Call Options

Saving a Phone Number

Dialing and Saving Phone Numbers With Pauses

Plus (+) Code Dialing

Abbreviated Dialing

Dialing From Contacts

Using Speed Dialing

Making and Answering Nextel Walkie-Talkie Calls

Making Nextel Walkie-Talkie Calls

Using Stored Walkie-Talkie Numbers

Answering Nextel Walkie-Talkie Calls

Sending Contact Information

Nextel Group Walkie-Talkie Calls

Making Nextel Group Walkie-Talkie Calls

Group Walkie-Talkie Call Information

Sharing Groups

Making and Answering Talkgroup Calls

Difference Between Group Walkie-Talkie and Talkgroup Calls

Joining a Talkgroup

Adding More Talkgroups

Making Talkgroup Calls

Receiving Talkgroup Calls