Motorola FOCUS73, FOCUS73-2, FOCUS73-3, FOCUS73-4 Instruction manual

USER’S GUIDE

®

Home Video Camera

Wi-Fi

Model: FOCUS73, FOCUS73-2, FOCUS73-3, FOCUS73-4

The features described in this user’s guide are subject to modifications without prior notice.

Welcome...

®

/iPad®.

®

Home Video Camera!

®

/iPad® or devices for

to your new Motorola Wi-Fi

Thank you for purchasing your new Motorola Wi-Fi® Home Video Camera.
If you have always wondered what happens when you are away, wonder no
more. Now you can monitor your children , pets or property with this easy to use
system. You can install the Camera only from your iPhone
Android™ and view the Camera video from your PC or Notebook, as well as
devices for Android™ or iPhone

Please keep your original dated sales receipt for your records. For warranty
service of your Motorola product, you will need to provide a copy of your dated
sales receipt to confirm warranty status. Registration is not required for warranty
coverage.

For product related questions, please call:

US and Canada 1-888-331-3383

Email: [e-mail]

This User’s Guide has all the information you need to make the most out of your
product.
Please read the Safety Instructions on pages 5 - 6 before you install the unit.

Inside the Box

• 1 x Wi-Fi® Camera Unit

• 1 x Power Adapter

• 1 x Quick Start Guide

• 1 x User Guide

• 4 x Mounting Screws and Dry Wall Plugs

• 1 x Tamper-proof Screw

• 1 x Metal Bracket

• 1 x Wrench Key

Overview of your Camera

1

6

5

4

3

8

Antenna

1.

Wall mount base

2.

Infrared LEDs (for night vision)

3.

4.

Camera Lens
Light Sensor (for night mode

5.

detection)
PAIR Button

6.

Powe r / Sta tus Indica tor

7.

8.

Dome Shape Cover

9.

Power connection socket

10.

LAN interface*
(Adaptive Enthernet Interface for
connecting with various network
devices,such as hub,touter,etc.)

2

7

9

10

* It is for LAN cable (not included) connection when Wi-Fi

connection is reachable. The LAN connection is not applicable for
smart device App setting up.

Important guidelines for installing your Wi-Fi® Camera Unit

• Use of other 2.4 GHz products, such as other wireless networks, Bluetooth®
systems or microwave ovens may cause interference with this product. Keep

®

the Wi-Fi
they appear to be causing interference.

• Always ensure that you have a good Wi-Fi

Camera Unit away from these types of products, or turn them off if

®

connection available.

Table of contents

1. Safety Instructions .....................................................................................5

2. System Requirements ...............................................................................9

3. Getting started - Connecting Devices....................................................10

3.1 Setup..........................................................................................................10

3.2 User Account and Camera Setup on Android™ Devices....................... 11

3.2.1 Power on and connect the FOCUS73 camera ........................ 11

3.2.2 Download the Hubble for Motorola Monitors application ...... 11

3.2.3 Run Hubble for Motorola Monitors App on Android™

device ........................................................................................ 12

3.2.4 Add FOCUS73 Camera to your account ................................. 13

3.3 User Account and Camera Setup:

Working with iPhone®/iPad®................................................................... 17

3.3.1 Power ON and Connect FOCUS73 camera ........................... 17

3.3.2 Download Hubble for Motorola Monitors App ........................17

3.3.3 Run Hubble for Motorola Monitors on your iPhone®/iPad

4. Camera ....................................................................................................22

3.3.4 Add FOCUS73 Camera to your account ................................. 18

4.1 Install your Camera and setting up........................................................... 24

4.2 Camera Functions:

Working with devices for Android™ ...................................................... 24

4.2.1 Add more cameras ...................................................................24

4.2.2 Remove a camera .....................................................................24

4.2.3 Change your Account Information .......................................... 25

4.2.4 Camera settings ........................................................................ 26

4.2.5 General setting .........................................................................27

4.2.6 Features of Hubble for Motorola Monitors

4.3 Camera Functions:
Working with devices for iPhone

4.3.1 Add more cameras ...................................................................30

4.3.2 Remove a camera .....................................................................31

4.3.3 Change your Account Information .......................................... 31

4.3.4 Camera settings ........................................................................ 32

4.3.5 General settings ........................................................................ 33

4.3.6 Hubble for Motorola Monitors Settings .................................... 34

4.3.7 Features of the Hubble for Mo

4.4 Camera Functions:

Working with PC/Notebook .................................................................... 36

®

®

...............................................30

/iPad

torola Monitors Application .... 34

Application ..........27

5. Procedure for resetting the Camera.......................................................37

6. Help..........................................................................................................38

7. General Information ................................................................................44

8. Technical Specifications .........................................................................50

4 Table of contents

®

... 17

1. Safety Instructions

WARNING:

STRANGULATION HAZARD - In case this unit is being used to monitor
infants or children, keep the unit and adapter cord more than 1 metre
from the cot and out of their reach. Never place camera or cords within a
cot or nea r a be d. Sec ure th e cord away f rom ch ildre n's re ach. N ever u se
extension cords with AC Adapters. Only use the AC Adapters provided.

As with any electrical device, supervision of your pet's usage should be
exercised until your pet is acclimated to the product. If your pet is prone to
chewing, we strongly recommend you keep this and all other electrical
devices out of its reach.

Wi-Fi® CAMERA UNIT SET UP & USE:

● Determine a location for the Wi-Fi® Camera Unit that will provide the
best view of your baby in the cot.

●

Place the Wi-Fi® Camera Unit on a flat surface, such as a chest of drawers,
desk, shelf or wall-mount it using the keyhole slot in the camera base.

● NEVER place the Wi-Fi® Camera Unit or cords within the cot.

ENGLISH

Safety Instructions 5

WARNING

This Wi-Fi® Camera Unit is compliant with all relevant electromagnetic field
standards and is, when handled as described in the User’s Guide, safe to use.
Therefore, always read the instructions in this User’s Guide carefully before
using the device.

• Adult assembly is required due to small parts. Keep all small parts away from
children.

• This product is not a toy. Do not allow children to play with it.

• This Wi-Fi® Camera Unit is not a substitute for responsible adult supervision.

• Keep this user’s guide for future reference.

• Do not place the Wi-Fi® Camera Unit or cords in the cot or within reach of
the baby (the unit should be at least 1 metre away).

• Keep the cords out of reach of children.

• Do not cover the Wi-Fi® Camera Unit with a towel or blanket.

• Test the Wi-Fi® Camera Unit and all its functions so that you are familiar with
it prior to use.

• Do not use the Wi-Fi® Camera Unit near water.

• Do not install the Wi-Fi® Camera Unit near a heat source.

• Only use the power adapter provided. Do not use other power adapters as
this may damage the device.

• Never use extension cords with power adapters.

• Do not touch the plug contacts with sharp or metal objects.

The Unit shall be installed and used such that

the hands

are maintained at a distance of approximately 8 inches (20 cm) or more.

parts of the user’s body other than

Important instructions:

• Read and Follow Instructions - Please read all the safety and operating
instructions before operating the product. Follow all operating instructions.

• Retain Instructions - The safety and operating instructions should be
retained for future reference.

• Heed Warnings - Comply with all warnings on the product and in the
operating instructions.

• Pola riza tion - Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than

6 Safety Instructions

the other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If the
supplied plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.

• Power Sources - This product should be operated only from the type of

power source indicated on the marking label. If you are not sure of the type
of power supplied to your location, consult your camera dealer or local
power company. For products intended to operate from battery power, or
other sources, please refer to the operating instructions

• Overloading - Do not overload wall outlets or extension cords as this can

result in the risk of fire or electric shock. Overloaded AC outlets, extension
cords, frayed power cords, damaged or cracked wire insulation, and broken
plugs are dangerous. They may result in a shock or fire hazard. Periodically
examine the cord, and if its appearance indicates damage or deteriorated
insulation, have it replaced by your service technician.

• Power-Cord Protection - Power supply cords should be routed so that they

are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords at plugs, convenience receptacles,
and the point where they exit from the product.

• Surge Protectors - It is highly recommended that the camera equipment be

connected to a surge protector. Doing so will protect the equipment from
damage caused by power surges. Surge protectors should bear the UL listing
mark or CSA certification mark.

• Uninterruptible Power Supplies (UPS) - Because this product is designed for

continuous, 24/7 operation, it is recommended that you connect the product
to an uninterruptible power supply. An uninterruptible power supply has an
internal battery that will keep the product running in the event of a power
outage. Uninterruptible power supplies should bear the UL listing mark or
CSA certification mark. CAUTION: Maintain electrical safety. Power line
operated equipment or accessories connected to this product should bear
the UL listing mark or CSA certification mark on the accessory itself and
should not be modified so as to defeat the safety features. This will help avoid
any potential hazard from electrical shock or fire. If in doubt, contact
qualified service personnel.

Safety Instructions 7

ENGLISH

• Ventilation - Slots and openings on the case are provided for ventilation to
ensure reliable operation of the product and to protect it from overheating.
These openings must not be blocked or covered. The openings should
never be blocked by placing the camera equipment on a bed, sofa, rug, or
other similar surface. This product should never be placed near or over a
radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided
and the product manufacturer's instructions have been followed.

• Attachments - Do not use attachments unless recommended by the product
manufacturer, as they may cause a hazard.

• Heat - The product should be located away from heat sources such as
radiators, heat registers, stoves, or other products (including amplifiers) that
produce heat.

• Accessories - Do not place this camera equipment on an unstable cart, stand,
tripod, or table. The camera equipment may fall, causing serious damage to
the product. Use this product only with a cart, stand, tripod, bracket, or table
recommended by the manufacturer or sold with the product. Any mounting of
the product should be according to the manufacturer's instructions and use a
mounting accessory recommended by the manufacturer.

• Camera Extension Cables - Check the rating of your extension cable to
verify its compliance prior to installation.

• Mounting - The cameras provided with this system should be mounted only
as instructed in this guide or the instructions that came with your cameras,
using the supplied mounting brackets.

• Camera Installation - Cameras are not intended for submersion in water. Not
all cameras can be installed outdoors. Check your camera environmental
rating to confirm if they can be installed outdoors. When installing cameras
outdoors, installation in a sheltered area is required.

8 Safety Instructions

2. System Requirements

Web Portal

• Windows® 7

• Mac OS® 10.7

• Chrome™ 24

• Internet Explorer

• Safari® 6

• Java™ 7

• Firefox

• Adobe® Flash® Player 15.0

®

18.0

®

9

Android™ System

• Version 4.2 or above

iPhone®/iPad® iOS

• Version 7.0 or above

ENGLISH

System Requirements 9

3. Getting started - Connecting Devices

Access your

Camera locally

View your Camera from any
compatible device remotely

How does it work?

When a user tries to access the Camera, our secure server authenticates the
user’s identity and permits access to the Camera.

3.1 Setup

Connect the Camera to the power adapter, then plug into an suitable mains
power socket and make sure the power switch is in the ON position. The
Camera must be within range of the Wi-Fi
connect it to. Make sure the password of the router is available for entering
during the in-app setup process.

Status of LED Indication:

- Pair / Setup state: LED is Green and rapidly flashing

- Unconnected state: LED is Green and slowly flashing

- Connected state: LED is Green and always on

- Ready for connection state: LED is Green and slowly flashing

Note:

You can only setup via a compatible smartphone or tablet and not via a PC.

®

router with which you want to

10 Getting started - Connecting Devices

3.2 User Account and Camera Setup on Android™
Devices

What you need

• FOCUS73 camera

• FOCUS73 camera power adapter

• Device with Android™ system version 4.0 or above

3.2.1 Power on and connect the FOCUS73 camera

• Connect the FOCUS73 adapter to a suitable mains power socket, insert the

power adapter plug into the socket of the Power Cable.

• The camera’s green LED blinks after the camera has finished booting.

3.2.2 Download the Hubble for Motorola Monitors application

• Go to the Google Play™ Store to search “Hubble for Motorola Monitors”

application.

• Download Hubble for Motorola Monitors application from Google Play™

Store and install it into your Android™ device.

ENGLISH

Getting started - Connecting Devices 11

3.2.3 Run Hubble for Motorola Monitors App on Android™ device

A1

• Ensure your Android™ device is connected to your Wi-Fi® router.

• Run Hubble for Motorola Monitors application and key in your Hubble for
Motorola Monitors account information, select “I agree to the Terms of Use”
before you tap on Create. (Picture A1)

Note: If you have Hubble for Motorola Monitors account, please select Already
have a Account? to go next steps.

12 Getting started - Connecting Devices

3.2.4 Add FOCUS73 Camera to your account

A2 A3

A4

• New account created and directly login.

• Tap on Add Camera. (Picture A2)

• Tap on Continue. (Picture A3)

• On the screen, it shows the setup instructions. (Picture A4)

ENGLISH

Getting started - Connecting Devices 13

• Press and hold the PAIR button for 3 seconds at the side of FOCUS73

A5 A6

A7 A8

camera and the indicator will flash rapidly. Then tap on Search for Camera.

• The App auto searching and connecting your Camera as below pictures.
(A5 & A6)

• Select Wi-Fi® Network and tap Continue, enter password then tap on
Connect. (Picture A7, A8)

14 Getting started - Connecting Devices

• Connecting Camera to Wi-Fi® Network, it needs a few minutes to try

A9 A10

connecting and then it will show connection result (Picture A9, A10). If
connection failed, please tap on the Ret ry button and repeat the steps
starting at 3.2.4.

ENGLISH

Getting started - Connecting Devices 15

• Tap on Watc h Live Camera to view camera video and the LED indicator will

A11 A12

turn on. (Picture A11)

• Tap on Hubble logo and go back to the camera list. (Picture A12)

16 Getting started - Connecting Devices

3.3 User Account and Camera Setup:

i1

Working with iPhone®/iPad

What you need

• FOCUS73 camera

• FOCUS73 camera power adapter

• iPhone

3.3.1 Power ON and Connect FOCUS73 camera

• Connect the FOCUS73 adapter to a suitable mains power socket, insert the

• Camera green LED blinks after camera booting finish, it means the camera is

3.3.2 Download Hubble for Motorola Monitors App

• Go to App Store to search “Hubble for Motorola Monitors”.

• Download Hubble for Motorola Monitors App and install it on your iPhone®/

3.3.3 Run Hubble for Motorola Monitors on your iPhone®/iPad

• Ensure your iPhone®/iPad® is connected to your Wi-Fi® Router.

• Run Hubble for Motorola Monitors application

Note

®

/ iPad® with iOS 7.0 version or up

plug into the socket of the Power Cable.

ready for setup.

iPad®.

and key in your Hubble for Motorola Monitors
account information, ready through the Terms
of Service then select "I agree to the Terms of
of Service” before you tap on

: If you have a Hubble for Motorola Monitors

account, please select

Account?

to go next steps.

Create.

Already have a

®

®

ENGLISH

Getting started - Connecting Devices 17

3.3.4 Add FOCUS73 Camera to your account

i2 i3

FOCUS73

Blink83 / Scout83 /

MBP36HD

i4 i5

• New account created and directly login.

• Tap on Add Camera. (Picture i2)

• Tap on “FOCUS73”. (Picture i3)

• Tap on Continue and follow the instructions (5 steps) as below.

(Pictures i4-i7)

18 Getting started - Connecting Devices

i6 i7

• Follow the steps above to locate the Camera with identification "CameraHD-

i8

xxxxxxxxxx" then tap on Continue. (Picture i8)

ENGLISH

Getting started - Connecting Devices 19

• Select Wi-Fi® Network to tap Continue then enter password to tap Next.

i9 i10

i11 i12

(Pictures i9, i10)

• It will take a few minutes for the Camera to connect to the Wi-Fi® network
before showing the connection status (Pictures i11, i12). If connection fails,
please tap on the Retry button and repeat 3.3.4 as instructed above.

20 Getting started - Connecting Devices

• Press Watch Live Camera to view Camera video. (Picture i13)

i13 i14

• Tap on Hubble logo to go back to Camera list. (Picture i14)

ENGLISH

Getting started - Connecting Devices 21

4. Camera

• Mark the position of the screw holes on the wall.

• Drill 4 holes and hammer the drywall plugs
(included) into the holes as needed.

• Fasten the mounting plate on the wall
with the 4 Philips head screws
(provided).

• Place the 4 mounting slots of the camera
base on to 4 catches on the mounting plate.

• Make sure the unit sits firmly on the
mounting plate with the center holes of 2
parts lined up.

• Fasten the unit to the mounting plate at
the center hole with the tamper-proof
screw by the wrench key provided.

4.1 Install your Camera and setting up

A. Fixing Mounting Plate on the wall.

B. Hanging the Camera unit on the Mounting Plate.

C. Secure the Camera Unit

22

Camera

D. Connecting Power Supply for the Camera Unit

• Insert the power adapter plug into the Power
Socket and connect other end of the power
adapter to a suitable mains power socket.

• Connect either via LAN cable to your router/
hub/modem or Wi-Fi® to your router.

• The LED indicator will light up.

Note : This Camera should not expose to sunlight.

ENGLISH

Camera

23

• Run the Hubble for Motorola Monitors application on your Android™ device.

4.2 Camera Functions:
Working with devices for Android™

A13 A14

• The Camera view appears on the screen.

4.2.1 Add more cameras

• On Camera view, tap on Hubble logo to go to Add Camera page. (Picture A13)

• Tap on Add Camera to add one more camera follow steps of Android™

device setup 3.2.4. (Picture A14)

• Once the Camera has been added, the Camera view will be automatically
displayed.

4.2.2 Remove a camera

You can remove a camera from your account by following these steps:

• Tap the Setting icon on General page, then tap on Remove Camera.

(Picture A15)

• Select Remove to delete the unit from camera list. (Picture A16)

24

Camera

A15 A16

4.2.3 Change your Account Information

You can change the account information using Android™ device.

• Tap Account on General page, the account setting appears on screen.

(Picture A17)

• Tap on Change Password to change your password following the

instruction.

• Tap on Log Out to leave the account.

• Tap on Fre emiu m plan, it will go to the link of Cloud Video Recording

Service, to obtain more information, please visit our website
http://www.hubbleconnected.com.

• Tap on Use to access Remote Connection Setting , use Remote Only by
Selecting Ye s .

• Enable Disconnect Alert , when disconnect it will be "beeps" alert,enable
the disconnect Alert by selecting Ye s .

• Tap on Send Log to send your Hubble for Motorola Monitors Android App
report to our server via e-mail; this should be sent if requested by a customer
service agent.

ENGLISH

Camera

25

A17

4.2.4 Camera settings

A19

A18

You can change the Camera settings by tapping the Setting icon on the
Camera page. (Picture A18)

• Tap on Camera Details to review Camera Name, Change Image &
Firmware version. (Picture A19)

26 Camera

A21

• Tap on Notification Sensitivity to set the sensitivity of motion detection.

A20

(Picture A20)

4.2.5 General setting

• Tap Settings on General page.

• Tap on

General Settings

to shift the format of

Clock

(12hr/24hr). (Picture A21)

• Tap on Do Not Disturb, set the timer which you prefer and select ON, the

Camera will not send any alert to your Android™ device in the duration of
your setting.

4.2.6 Features of Hubble for Motorola Monitors Application

On Camera view, tap the viewing area, Function Icons will appear as following,

Pan and Tilt Function:

Tap the up and down buttons to tilt, the left and right buttons to pan. (Pictures
A22, A23)

ENGLISH

Camera

27

A22 A23

A24 A25

Photo/Video - Take a photo or record a video from your Camera.

Tap Video icon to activate the video function and press the red dot to start and
release to stop recording. (Pictures A24, A25)

28

Camera

A26

Tap Camera icon to switch to Camera mode, you can capture photos from
camera view. (Picture A26)

Note:

Photos and videos will be stored in the internal flash memory of your device for
An dro id™ , th ey c an b e ac ces sed fro m Ga lle ry o r Me dia Pla yer . To p lay vid eos ,
please use the “Hubble for Motorola Monitors” application or a 3rd party
application, such as MX player (i.e. Google Play™ Store), which is able to play
MJPG (Motionjpeg).

ENGLISH

Camera

29

i16i15

4.3 Camera Functions:
Working with devices for iPhone®/iPad

• Run the Hubble for Motorola Monitors application on your iPhone®/iPad®.

• The Camera view appears on the screen.

4.3.1 Add more cameras

• On Camera view, tap on the Motorola logo to go to Add Camera page.

(Picture i15)

• Tap on Add Camera to add one more camera follow steps of iPhone®/iPad

setup 3.3.4. (Picture i16)

• Once the Camera has been added, the Camera view will be automatically

displayed.

Note:

You can ONLY add up to 4 cameras in one account.

®

®

30 Camera

i18i17

4.3.2 Remove a camera

You can remove a camera from your account by following these steps:

• Tap the Setting icon on General page, then tap on Remove Camera.

(Picture i17)

• Select Remove

to delete the unit from camera list. (Picture i18)

4.3.3 Change your Account Information

You can change the account information using iPhone®/iPad®.

• Tap Account on General page, the account setting appears on screen.

(Picture i19)

• Tap on Change Password to change your password following the

instruction.

• Tap on Log Out to leave the account.

• Tap on Current plan, it will go to the link of Cloud Video Recording Service,

to obtain more information, please visit our website
www.hubbleconnected.com/motorola/plans

• Tap on Send app log to send your Hubble for Motorola Monitors App report

to our server via e-mail; this should be sent if requested by a customer
service agent.

.

ENGLISH

Camera

31

i21

i20

i19

4.3.4 Camera settings

You can change the Camera settings to tap the Setting icon on General

Camera Name and Firmware version

also you are allow to change camera name when tap on existing name following
the instruction.

(Picture i21), page (Picture i20), to review

32

Camera

i24 i25

i22 i23

4.3.5 General settings

• Tap Settings

• Tap on General Settings to shift the format of Clock

on General page. (Picture i22)

(12hr/24hr). (Picture i23)

ENGLISH

• Tap on Notification Sensitivity

• Tap on Do Not Disturb, set the timer which you prefer and select ON, the

Camera will not send any sound or alert to your iPhone

to set motion detection. (Picture i24)

®

/iPad® in the

duration of your setting. (Picture i25)

Camera

33

i27

i26

4.3.6 Hubble for Motorola Monitors Settings

• Tap on Settings on your iPhone®/iPad®, and the applications will appear, tap

on Hubble for Motorola Monitors App , the settings in the Hubble
for Motorola Monitors app will be shown on screen. (Picture i26)

4.3.7 Features of the Hubble for Motorola Monitors Application

On Camera view, tap the viewing area, Function Icons will appear as following,

Take Picture

Tap Camera icon to capture photos from
camera view.

Note:

Photos will be stored in The internal flash
memory of your iPhone

(Picture i27)

®

/iPad®.

34

Camera

i29i28

Pan and Tilt Function

Tap the up and down buttons to tilt, the left and right buttons to pan. (Pictures
i28, i29)

ENGLISH

Camera

35

4.4 Camera Functions:
Working with PC/Notebook

• Go to URL: http://www.hubbleconnected.com/motorola/login/

• Enter your User Name and Password and then click Login if you have already

created an account.

• Click on the Camera list paired in your account via Android™ device or

iPhone®/iPad®, and the Camera view will appear on screen. You can easily
stay connected with your favorite people, places and pets with live video
streaming.

• At the website, you can change the settings by following the Menu instruction

steps.

36

Camera

5. Procedure for resetting the Camera

Note: If your Camera is moved from one router (e.g. home) to another router
(e.g. office) or you have Camera setup issues, then this Camera must be reset
again. Please reset the Camera with the following procedure:

1. Unplug the Power Adapter.

2. Press and hold the PAIR button on
the Power Adapter to the mains power socket, the LED indicator turns ON.

3. Release the PAIR button and wait for the Camera to complete the internal
reset procedure, the LED indicator will turn Off.

4. You can add your camera again by following the steps 3.2.4 for Android
device or 3.3.4 of iOS device.

the underside of the Camera, then plug

ENGLISH

Procedure for resetting the Camera

37

6. Help

Noise interference

device and the Wi-Fi

®

Use of other 2.4 GHz products, such as Bluetooth® systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit
at least 1.5m away from these types of products, or turn them off if they appear
to be causing interference.

Lost connection

Check your Wi-Fi® settings. If necessary reconnect your Wi-Fi®. Ensure the
Wi-Fi ® Camera Unit is switched ON. Wait a few minutes to make the connection
with the Wi-Fi

®

system.

If you forgot your password

If you do not remember your password, tap Forgot password and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.

Trouble Shooting

Category Problem

Description / Error

Account I am unable to login

even after registration.

Account I receive an error

message saying: "Email
ID is not registered".

sure that there is enough distance between your To avoid video interruption, en

Camera Unit.

Solution

Please check your user name and
password.

Please ensure that you have
registered with us. Tap Create
Account to create an account tobe
able to use the Wi-Fi

®

Home Video

Camera.

38

Help

Account What do I do if I forgot

my password?

Account I am unable to receive a

new password although
I have used the "Forgot
password" option.

Connectivity
Issues

I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.

Viewing
Camera

When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?

Click on the "Forgot Password" link on
the http://
www.hubbleconnected.com/
motorola/login/ website OR your
Android™ or iOS application. An email
will be sent to your registered email
address.

1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.

2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.

1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.

2. If the problem remains, please
restart your Camera to check if
this fixes the problem.

3. Please restart your Wireless
Rout er.

When you are accessing your Camera
via a network different from your
home network (over internet) your
video times out after 5 minutes.

You can click on the Camera again
from the Android™/iOS application
to start streaming again.

If you are accessing from your web­browser, then you can press on the
Reload button to start viewing your
Camera video stream again.

ENGLISH

Help

39

Connectivity

®

®

®

®

Issues

My Phone application
displays the following
message: "Unable to
connect to BMS
server".

Setting Up While I am adding a

new camera to my
account, I am not able
to find any Cameras to
add.

General What are the

supported browsers for
accessing from my PC/

®

Mac

?

Connectivity
issues

I found interference
caused by my other
web cam devices.

1.

Check the Wi-Fi network
strength.

2. Check if you are connected to
the internet by starting the
phone browser and going to a
website like www.google.com

.

3. Try again if you are successful
connecting to the internet.

4. Plug the LAN wire into RJ45
socket directly and connect to
the internet in case the Wi-Fi
signal is not good.

If you are trying to add a Camera
which has previously been added into
your account or another account, you
will first have to reset the Camera. This
can be done by pressing and holding
the PAIR button at the bottom of the
Camera for 5 seconds.

On PC and Mac , we reco mmend to
use Google Chrome. However the
following browsers are also
supported: PC: Internet Explorer 8
and above. Mac : Safari.

Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more video
streaming devices that are working
through the same router.

40

Help

General What is the

®

®

®

®

significance of LED
flashing?

Connectivity
Issues

I am not able to access
my Camera.

Setting Up During setup on device

for Android™ and iOS,
during the last step I am
not able to find my
Camera and the setup
fails.

A blinking LED indicates the following
status:

Rapid blinking: 1. Your Camera is in
setup mode. You can add the Camera
to your account in this mode. Out of the
box, the Camera is in setup mode. To
reset to setup mode, press and hold the
PAIR button on the bottom of the
Camera until the LED indicator flashes
rapidly.

Slow blinking: 2. The Camera is either
connecting to the router or lost the link
to the router. Please ensure that the
Camera is in the Wi-Fi signal range.

LED is stable: The Camera is
connected to the Wi-Fi network.

Please check if the Camera is within
Wi-Fi range. If the LED on your
Camera is slow blinking, please try to
move the Camera closer to the router
for better Wi-Fi range and try again.

Please reset the Camera to setup
mode and try again. Press and hold
the PAIR button on the bottom of the
Camera untill you hear a beep. The
LED indicator flashes rapidly,
indicating that it is in setup mode.
Now restart the setup from your
Smartphone again.

ENGLISH

Help

41

Connectivity

®

®

®

®

®

®

®

®

®

Issues

Even though I am
accessing my Camera
from the same Wi-Fi
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.

Camera When I try to view the

Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?

General Which platforms are

supported for
accessing my Camera?

General What is the meaning of

"Local Camera" and
"Remote Camera"?

Please check your wireless router
settings. For example, in Buffalo brand
routers there is an option called
Wireless Isolation. Please disable this
option.

Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.

Windows 7*, Windows 8*
*Java browser plug-in needed
Mac iOS version 10.7 or above
Internet Explorer version 8.0 or
above Firefox version 11.0 or above
Chrome™ version 18.0 or above
Safari version 5.1 or above Java™
version 7 or above Android™ version

4.0 or above iPhone /iPad iOS
version 7.0 or above.

When you are accessing your camera
from the same wireless network (Home)
in which it is configured, it is a local
camera. When you are accessing your
Camera away from your home it is a
remote camera. You may be using 3G,
4G or 4G LTE or a Wi-Fi connection
outside of your home.

42

Help

General How do I download the

APP for Android™ and
iOS devices?

Setting up When the video is cut

off, the application
attempts to reconnect
and and results in lost
sound and choppy
video.

Features How many users can

access the Camera at
one time?

Android™:

- Open Google Play App on your
Android™ device

- Select Search

- Type "Hubble for Motorola
Monitors"

- The results will have Hubble for
Motorola Monitors App by
Binatone

- Select to install it

iOS Device:

- Open iOS APP Store™

- Select search

- Type "Hubble for Motorola
Monitors"

- The results will have Hubble for
Motorola Monitors App by
Binatone

- Select to install it

You will need to turn off the auto lock
function of your smart device to
ensure continuous video/audio
feeding.

If you are accessing in local more, two
users are supported, after two users all
streaming will go through remote
server. This allows for unlimited user
ac cess to a s ing le Ca mera at o ne ti me.

ENGLISH

Help

43

7. General Information

If your product is not working properly....

1. Read this User's Guide.

2. Contact Customer Service at:

US and Canada 1-888-331-3383

Email: [e-mail]

Consumer Products and Accessories Limited Warranty
("Warranty")

Thank you for purchasing this Motorola branded product manufactured under
license by Binatone Electronics International LTD ("BINATONE").

What Does this Warranty Cover?

Subject to the exclusions contained below, BINATONE warrants that this
Motorola branded product ("Product") or certified accessory ("Accessory") sold
for use with this product that it manufactu red to be free from defects in materials
and workmanship under normal consumer usage for the period outlined below.
This Warranty is your exclusive warranty and is not transferable.

Who is covered?

This Warranty extends only to the first consumer purchaser, and is not transferable.

What will BINATONE do?

BINATONE or its authorised distributor at its option and within a commercially
reasonable time, will at no charge repair or replace any Products or Accessories
that does not conform to this Warranty. We may use functionally equivalent
reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.

44

General Information

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT
PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR
BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This Warranty gives
you specific legal rights, and you may also have other rights that vary from one
jurisdiction to another.

ENGLISH

General Information

45

Products Covered Length of Coverage

Consumer Products One (1) year from the date of the

products original purchase by the first
consumer purchaser of the product.

Consumer Accessories Ninety (90) days from the date of the

accessories original purchase by the
first consumer purchaser of the

product.
Consumer Products and Accessories
that are Repaired or Replaced

The balance of the original warranty or

for Ninety (90) days from the date

returned to the consumer, whichever is

longer.

Exclusions

Normal Wear and Tear. Periodic maintenance, repair and replacement of parts

due to normal wear and tear are excluded from coverage.

Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this Warranty.

Abuse & Misuse. Defects or damage that result from: (a) improper operation,
st orag e, mi suse or a buse , acc ide nt or negl ect, suc h as p hysi cal dama ge (c rack s,
scratches, etc.) to the surface of the product resulting from misuse; (b) contact
with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of MOTOROLA or
BINATONE, are excluded from coverage.

Use of Non-Motorola branded Products and Accessories. Defects or damage
that result from the use of Non-Motorola branded or certified Products or
Accessories or other peripheral equipment are excluded from coverage.

Unauthorised Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than MOTOROLA, BINATONE or its
authorised service centres, are excluded from coverage.

46

General Information

Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered or obliterated; (b) broken seals or that
show evidence of tampering; (c) mismatched board serial numbers; or (d)
nonconforming or non-Motorola branded housings, or parts, are excluded from
coverage.

Communication Services. Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to
or use with the Products or Accessories is excluded from coverage.

How to Obtain Warranty Service or Other Information?

To obtain service or information, please call:

US and Canada 1-888-331-3383
Email: [e-mail]

You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a BINATONE Authorised Repair Centre.

To obtain service, you must include: (a) the Product or Accessory; (b) the
original proof of purchase (receipt) which includes the date, place and seller of
the Product; (c) if a warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your address and
telephone number.

These terms and conditions constitute the complete warranty agreement
between you and BINATONE regarding the Products or Accessories purchased
by you, and supersede any prior agreement or representations, including
representations made in any literature publications or promotional materials
issued by BINATONE or representations made by any agent employee or staff
of BINATONE, that may have been made in connection with the said purchase.

ENGLISH

General Information

47

FCC and IC regulations

FCC Part l5

NOTE: This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. Privacy of communications
may not be ensured when using this device.

To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product. This product has been tested and found to
comply with the FCC criteria.

This Class B digital apparatus complies with Canadian ICES-003.

CAN ICES-3(B)/NMB-3(B)

General Information48

WARNING

Changes or modifications, to this equipment not expressively approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

The socket-outlet shall be installed near the equipment and shall be easily
accessible.

The Unit shall be installed and used such that

are maintained at a distance of approximately 8 inches (20 cm) or more.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s):
Operation is subject to the following Two conditions:(1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

The term "IC: " before the certification/registration number only signifies that
the Industry Canada technical specifications were met. This product meets the
applicable Industry Canada technical specifications.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux

conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.

parts of the user’s body other than the hands

ENGLISH

General Information

49

8. Technical Specifications

®

Camera Unit

Wi-Fi 802.11 b/g/n

Image sensor Colour CMOS 1M Pixels

Lens f = 2.3 mm, F = 2.4

IR LED 8 pcs

Power Adapter: Zhongshan Baolijin Electronic Co.,Ltd.

Input: 100-240Vac, 50/60Hz, 300mA

Output: 5Vdc, 2000mA

ENGLISH

50

Technical Specifications

Manufactured, distributed or sold by Binatone Electronics International
LTD., official licensee for this product. MOTOROLA and the Stylized M
logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license. Mac, Mac OS, iPhone, iPad
and Safari are the trademarks of Apple Inc., registered in the U.S. and
other countries. Android, Google Play and Chrome are trademarks of
Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows XP and
Internet Explorer are trademarks of the Microsoft group of companies.
Oracle and Java are registered trad emarks of Oracle and /or its affiliates.
All other trademarks are the property of their respective owners.

© 2014 Motorola Mobility LLC.
All rights reserved.

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