Motorola Cable Modem, SB5100 User Manual

SB5100 Series Cable Modem User Guide

SB5100 Series Cable Modem User GuideSB5100 Series Cable Modem User Guide

Click your selection (there is a complete Contents on page v):

Title

Introduction

Introduces your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel.

Before You Begin

Lists the items needed to install your SURFboard cable mode m and des cri bes

Precautions, Signing Up for Service, and Compute r Syst em Requirements.

Installation and Configuration Overview

Provides an overv iew and l inks for cabling and conf iguring your SURFboard cabl e modem, including Setting Up a USB Driver.

Troubleshooting

Provides suggestions to fix common problems.

Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard cable modem.

SURFboard

Cable Modem

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAI N OR MOISTURE. THE DEVICE SHALL NOT EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.

CAUTION: TO ENSURE REGULA TORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS T HE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAI NED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED T O DO SO. REFER ALL S ERVICING TO QUALIFIED SERVICE PE RSONNEL.

Caution: Changes Or Modi fi cations Not Expressly Approved By The Party Responsi ble For Compliance Could Void The User’s Authority To Operate The Equipment.

It is recommended th at t he customer insta ll an AC surge ar restor in the AC outlet to which thi s device is connected. Thi s is to avoid damaging the equipment by local li ghtning strikes and other electri cal surges.

This product was qual if ied under test condit ions that included the use of the supplied cable between system compon ents. To be in compliance with regulations, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supp ly circuit. Use only a main li ne cord that complies with all applicable product safety requirements of the coun tr y of use.

Installation of this produc t must be in accordance with national wiring codes. To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry c loth. Never use cleanin g fluid or similar chem icals. Do not spray cleaners dir ectly on t he unit or use for ced

air to remove dust.

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ii SB5100 Series Cable Modem User Guide

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this devic e mus t accept any interfer ence received, including interfe rence that may cause undesi red operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC. Rules. These limits are designed to prov ide reasonable protection against har mful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference wil l not occur in a particular install ation. If this equipment does cause harmful i nterference to radi o or television rece pti on, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between t he equipment and receiv er.

• Connect the equipment into an outlet on a circuit different fro m that to which the receiver is connected.

• Consult the dealer or an experienced radio /TV te chnician for help.

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equi pm ent Regulations. Cet appareil numérique de la classe B respect s toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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iii SB5100 Series Cable Modem User Guide

This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.

• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY,

SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE

REGULA TORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPL Y TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

Copyright © 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation)

without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or

change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark O ffic e. Mi crosoft, Wi ndows, and of

Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered registered trademark of names are the property of their respective owners. © Motorola, Inc. 2003.

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Netscape Communications Corporation

. UNIX is a registered trademark of the Open Group in the United States and other countries. All other

iv SB5100 Series Cable Modem User Guide

Windows Me

are registered trademarks and

trademark

of Apple Computer, Inc. Navigator is a

Windows XP is a trademark

product or service

Contents

Introduction ............................................................................................................................................1

Top and Front Panel ..............................................................................................................................2

Rear Panel ................................. ................................. ................................. ...........................................3

Before You Begin ................................. ................................. ... ........... ...................................................4

Precautions ............................................................................................................................................5

Signing Up for Service ..........................................................................................................................6

Computer System Requirements .........................................................................................................7

Ethernet Card .....................................................................................................................................7

USB Connection ................................................................................................................................7

Installation and Configuration Overview .............................................................................................8

Cabling and Startup for a Single User .................................................. ................................. ..............9

Setting Up a USB Driver ......................................................................................................................11

Setting Up a USB Driver in Windows 98 ............................................................................................12

Setting Up a USB Driver in Windows 2000 ........................................................................................ 16

Setting Up a USB Driver in Windows Me ...........................................................................................20

Setting Up a USB Driver in Windows XP ...........................................................................................21

Configuring TCP/IP ..............................................................................................................................22

Configuring TCP/IP in Windows 9 5, 98, or Windows Me .................................................................23

Configuring TCP/IP in Windows 2 000 ................................................................................................26

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v SB5100 Series Cable Mo dem User Guide

Configuring TCP/IP in Windows X P ...................................................................................................30

Verifying the IP Address .....................................................................................................................36

Verifying the IP Address in Windows 95, 98, or Windows Me .........................................................37

Verifying the IP Address in Windows 2000 or Windows XP ............................................................38

Renewing your IP Address .................................................................................................................39

Cabling for Multiple Users ..................................................................................................................40

Ethernet and USB ............................................................................................................................40

Ethernet ...........................................................................................................................................41

Troubleshooting ..................................................................................................................................42

Front-Panel Lights and Error Conditions ..........................................................................................44

Removing the USB Driver from Windows 98 or Windows Me .........................................................45

Removing the USB Driver from Windows 2000 ................................................................................49

Removing the USB Driver from Windows XP ...................................................................................54

Contact Us ............................................................................................................................................61

Frequently Asked Questions ..............................................................................................................62

Glossary ...............................................................................................................................................64

Software License .................................................................................................................................66

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vi SB5100 Series Cable Modem User Guid e

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Introduction

Glossary

License

Easier!

Unlike dial-u p modems o r ISDN, y ou’re a lways on, always connected. For easiest set-up, use the Installation Assistant on the SURFboard Cable Modem CD-ROM.

Faster!

You r cable modem is up to 100 times faster than a dial-up modem. It let s you enjoy surfing the web without the long wait. Because many network and other factors can affect performance, the actual speed will vary.

Better!

Your cable modem is made by the comp any wit h over 50 years of cable TV expert ise.

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Congratulations, you have a new Motorola® SURFboard® cable modem. It provides high-speed acce ss t o the Inter net and ot her onl ine se rvi ces. This ca ble modem t ransmi t s and receives data much faster than tr aditional dial-up or ISDN modems. Unlike a dial-up modem, your SURFboard cable modem is always online. Just open your browser and

surf!

You can use your high-speed, upgradeable cable modem to connect one or more computers in your home or busi ness to the Internet . Y ou can connect:

• A single computer equipped with a Universal Serial Bus (USB) port directly to the

USB port on the SURFboard cable modem

• A singl e co mputer e quipped wi th an Ethernet adapter directl y to t he Ether net por t on

the SURFboard cable modem

• Two computers; one to the USB port and one to the Ethernet port

• Up to 32 compu ters to a single SURFboard cab le modem using an Ether net hub, as

shown in “Cabli ng for Multiple Users” on page 40

1 SB5100 Series Cable Mo dem User Guide

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary

License

The model number on your cable modem may be different than in t he il lustrations and screen images in this guide.

1 2

SB5100 SURFboard® Cabl e M o de m

5 6 7

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Top and Front Panel

For added security, you can press the Standby button (1) to suspend your Internet connection. No data i s tr ansmitt ed or r ece ived f rom the I nter net when the S ta ndby light is on. All other front-panel lights turn off until you press the St andby button again.

The lights provide information about power, communications, and errors:

Key Light Flashing On

2Power Startup diagnostics in progress The cable modem is powered on 3 Receive Scanning for a receive

(downstream) channel connection

4Send Scanning for a send (upstream)

channel connection

5Online Scanning for a network

connection

6 PC/Activity Transmitting or receiving data A device, such as a computer or

7 Standby This light does not flash Internet service is blocked because

During normal operati on, the Power , Receive, Send, and Online lights are on and the PC/Activity light flashes when the cable modem is t ransferring dat a.

2 SB5100 Series Cable Mo dem User Guide

The downstream channel is connected

The upstream channel is connected

The startup process is complete

hub, is connected to the USB or Ethernet connectors on the back panel.

the Standby button was pressed. If this light is on, all other lights are off.

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Rear Panel

The rear panel provides cabling connecto rs and the power receptacle.

Key Item Description

1ETHERNETThe Etherne t port prov ides a conn ect ion to Ethernet equip ped compute rs

using a cable terminated with an RJ-45 connector.

2USB The USB port provides a connection to USB equipped computers.

ETHERNET

USB

CABLE

USB CP E MAC ID:A BDCEF012345

S/N: P PPPMMYJJJSSSSSCAABBCCCC

HFC MA C ID : ABCD EF 01234 5

CUSTOMER S/N: BC DFGHJ KL MNP

2 3

3 CABLE The CABLE port provides a connection to the coax i al cab l e (coax) outlet. 4+12VDC This connector provides power to the cable modem.

Glossary

License

+12VDC

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3 SB5100 Series Cable Mo dem User Guide

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Before You Begin

Before you begin the installation, check that you received the following items with your SURFboard cable modem:

Item Description

Power adapter Connect s the SURFboard c abl e mod em to a pow er

adapter to connect to the AC electrical outlet

10/100Base-T Ethernet cable

USB cable Connects to the USB port

Connects to the Ethernet port

Glossary

License

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SURFboar d Cable Modem CD-ROM

You will need 75-ohm coaxial cable with F-type connectors to connect your cable modem to the nearest cable out let. If a TV is connected to the ca ble outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the cable modem. The coaxial cable and RF splitter ar e available at consumer electronic stores.

4 SB5100 Series Cable Mo dem User Guide

Contains the User Guide and USB drivers

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Precautions

Glossary

License

T o avoid damaging your cable

modem or PC with static electricity:

ETHERNET

USB

CABLE

USB CPE MAC ID:ABDCEF012345

S/N: PPPPMMYJJJSSSSSC AABBCCCC

HFC MAC ID: ABCDEF012345

CUSTOMER S/N:BCDFGHJKLMNP

Always make the wall

+12VDC

connection first.

Before you conn ect or di sconnect t he USB or Ethernet cable, alwa ys touch the coaxial

cable connector on t he cable modem.

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Postpone cable modem installation unt il there is no risk of thund erstorm or lightning activity in the are a.

To avoid damaging the cable modem with static electricity:

• Always fi rst connect the coaxial cable to the grounded cable TV wall outlet.

• Before you connect or disconnect the USB or Ethernet cable from your cable

modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges.

To prevent overheating the cable modem, do not block the ventilation holes on its sides. Do not open the cable modem. Refer all service to your cable service provider. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar

chemicals. Do not spr ay cleaners directl y on the unit or use forced air to remove dust.

5 SB5100 Series Cable Mo dem User Guide

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Signing Up for Service

You must sign up with a cable service provider to access the Internet and other online services.

To activate your service, call your local cable service provider.

T o receive data service, you need to provide the MAC address printed on the bar code label ma rked CM HFC MAC ID on the bottom of the cable modem. You can record it

here:

00 : ______ : ______ : ______ : ______ : ______

You should ask your cable service provider the following questions:

• Do you have any special system requirements?

• When can I begin to use my cable modem?

• Are there any files I need to download afte r I am connected?

• Do I need a user name or password to access the Internet or use e-mail?

Glossary

License

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6 SB5100 Series Cable Mo dem User Guide

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Computer System Requirements

with

Your SURFboard cable modem is compatible with Microsoft Windows®, Macintosh®, and

UNIX

computers.

Ethernet Card

You can use the Ethernet connection wit h any Windows, Macintosh, or UNIX computer equipped with a 10Base-T or 10/100Base-T Ethernet card.

Windows If you use an Ethernet card, it must be installed in your computer before you install the

cable modem. If it is not installe d, f oll ow the installat ion instructi ons provided with your

Ethernet card.

95, UNIX, or Macintosh compu ter s m ust use the Ethernet connection.

USB Connection

You can use any web browser such as Microsoft Internet Explorer or Netscape Naviga tor your SURFboard cable modem.

For Microsof t W indows comput ers, the Ins tal lati on Assistant application automatically checks your system configuration. Assistant from the Main Menu on the SURFboard Cable Modem

CD-ROM.

You can start the Installation

Glossary

License

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You can use the USB connection wi th any PC running Windows® 98, Windows® 2000, Windows Me special USB driver software that is supplied on the SURFboard Cable Modem CD-ROM.

You can upgrade your USB drive rs from our Downloads page

http://broadband.motorola.com/noflash/usb_drivers.asp.

, or Windows XP™ that has a USB i nterf ace. Th e USB c onnection r equi res

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Installation and Configuration Overview

Glossary

License

T o con nect a singl e PC run ni ng Micr osof t Windows to a SURFboard cable modem, we recommend using the Inst all ation Assistant application

You can start the Installation Main Menu on the SURFboard Ca ble Modem CD-ROM. In most cases, the Installation automatically configures your cable modem.

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Assistant from the

Assistant

To install and confi gure your cable modem for a singl e PC runni ng M icrosoft Windows, you can use the Installation

Otherwise, to inst all and configure your cable modem:

Assistant.

1 Install the cabl es as described in one of:

• “C abling and Startup for a Single User” on page 9

• “C abling for Multi ple Users” on page 40

2 If you are using the USB port only, go to “ S etting U p a USB D ri v er” on page 11.

Ethernet users can skip this step.

3 Configure TCP/IP and verify the IP address for your computer following one of:

• “Configuring TCP/IP” on page 22

• Your Macintosh or UNIX user manual

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Cabling and Startup for a Single User

Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications.

1 Be sure your computer is on and the cable modem is unplugged. 2 Connect one end of the coaxial cable to the cable outlet or spli tter . Connect the

ETHERNET

USB

CABLE

HFC MA C ID : ABCD EF 01234 5

CUSTOMER S/N: BC DFGHJ KL MNP

USB CP E MAC ID:A BDCEF012345

S/N: P PPPMMYJJJSSSSSCAABBCCCC

To cable outlet (step 2)

To electrical

+12VDC

outlet (step 4)

SURFboard cable modem

Always connect coaxial cable to the wall out let firs t.

other end of the coaxial cable to the CABLE connector on the cabl e mod em . Hand-tighten the connectors to avoid damaging them.

3 Insert the SURFboard Cable Modem CD-ROM into your CD-ROM drive. 4 Plug the power cord into the +12VDC connector on the cable modem and the

electrical outlet. Thi s turns the SURFboard cable modem on. You do not need to unplug it when not in use.

5 Check that the lights on the cable modem front cycle through this sequence:

• Power fl ash es duri ng the s elf- test a nd ch anges to soli d green wh en t he se lf-tes t

is successfully complete.

• Receive fl ashes while scanning for the receive (downstream) chan nel and

changes to solid gree n when it is connected.

• Send flashes while scanning for the send (upstream) channel and changes to

solid green when it is connec ted.

• Online flashes while the cable m odem downloads confi guration data and

changes to solid green when the download is complete.

Glossary

License

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Introduction Before You Begin Installation & Configuration FAQ

Cauti

Troubleshooting

Cabling and Startup for a Single User, continued

Glossary License

Do not connect both the Ethernet and USB cables to the same computer.

Connect to either

Ethernet or USB

Computer SURFboard cable modem

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6 Connect your computer to the cabl e m odem using USB or Ethernet:

USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM

drive. Connect the USB cable t o the USB port on the cable modem. Connect the other end to the USB port on your computer. Then perform “Setting Up a USB

Driver” on page11.

Ethernet: Connect the provided straight-through Eth ernet cable to the Ethernet connector on the cabl e mode m. Connect the other end to the Ethernet port on your computer. Eth ernet users do not need to set up USB.

7 Perform the procedures for “Configuring TCP/IP” on pa ge22.

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver

Glossary

License

Be sure the SURFboard Cable Mo dem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable.

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The following subsecti ons describe setting up a USB driver. Perform the appropriat e procedure for your Windows version:

• “Setting Up a USB Driver in Windows 98” on page 12

• “S etting Up a USB Driver in Windows 2000” on p age16

• “Setting Up a USB Driver in Windows Me” on page 20

• “Setting Up a USB Driver in Windows XP” on page 21

When you finish setting up t he USB driv er, you can continue with “Configuring TCP/IP” on page 22.

The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only.

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 98

Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be

inserted and read by the PC before you connect t he cable modem to the PC. A few seconds after you complet e the USB connection, the Add New Hardware Wizard

window is displayed.

1 Click Next. 2 Be sure “Search for the best driver for your device” is selected. 3 Click Next.

Glossary

License

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 98, continued

4 Be sure “CD-ROM drive” is the only box checked. 5 Click Next.

The message “Please wait whil e W indows searches for a new dri ver for this device” is displayed.

6 If your computer successfully locates the driver, skip to step 8.

If your computer does not locate the driver, the previ ous window is displayed again. Select Specify a location and type the location of your CD-ROM drive.

To load the driver succ essful ly, you may need to click Browse to manually selec t the driver file from the CD-ROM. For the SB5100, select the NetMotCM.sys file.

Or For the SB5120, select the SB5120.inf file.

7 Click Next.

Glossary License

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 98, continued

8 Select The updated driver... and click Next.

If this window is not displ ayed, veri fy that the SURFboard Cable M odem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct dri ver file, click Cancel to cancel the installation and perform the procedure for “Removing the

USB Driver from Windows 98 or Windows Me” on page 45. Then repeat this

procedure.

9 After the window at bottom left is displayed, click Next.

If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, “D:”) and click OK.

If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the inst all ation. To install the files, insert your Windows 98 CD-ROM is in the CD-ROM drive and click OK.

Although your SURFboar d cable modem m odel number may be differ ent than in the images in th is guide, the procedure is the same.

Glossary License

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14 SB5100 Series Cable Modem User Guide

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 98, continued

After all the necessary files are loaded, the window at upper lef t i s displayed confirming a successful installation.

10 Click Finish. The window at bott om lef t is displayed. 11 Cl ick Yes to restart your computer.

When you finish setting up t he USB driv er, you can continue with “Configuring TCP/IP in

Windows 95, 98, or Windows Me” on page 23.

If you have di fficulti es setting up the USB dri ver, perform “Removing the USB Dr iver from

Windows 98 or Windows Me” on page 45 and repeat this procedure. If that does not

correct your problem, see the Regulatory, Safety , Sof tware License, and W arranty Information card provided wit h your SURFboard cable modem for information about obtaining warranty service.

Glossary License

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 2000

Be sure the SURFboard Cable Modem CD-ROM is insert ed into the CD-ROM drive before you plug in the USB cable. A few seconds after you complet e the USB connection, the Found New Hardwar e window is displayed.

1 Click Next. 2 Be sure “Search for a suitable driver for my device” is selected. 3 Click Next.

Although your SURFboar d cable modem m odel number may be differ ent than in the images in th is guide, the procedure is the same.

Glossary

License

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Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Setting Up a USB Driver in Windows 2000, continued

4 Be sure “CD-ROM drives” is the only box checked. 5 Click Next. 6 Click Next.

If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, you can sk ip to step 12.

Glossary License

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