Motorola CA50 Developer & User Manual

CA50 / UCA Client & Server

Developer & User Guide

CA50/UCA Client & Server

Developer & User Guide

72E-93914-02

Revision A

November 2009

ii CA50 Client/UCA Server Developer Guide

© 2008-2009 by Motorola, Inc. All rights reserved.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.

MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &
Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync
are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names
are the property of their respective owners.

Motorola, Inc.
One Motorola Plaza
Holtsville, New York 11742-1300

http://www.motorola.com/enterprisemobility

Patents

This product is covered by one or more of the patents listed on the Web site:
http://www.motorola.com/enterprisemobility

/patents.

Warranty

Mobile Device

The CA50 is warranted against defects in workmanship and materials for a period of one year (12 months)
from date of shipment, provided the product remains unmodified and is operated under normal and proper
conditions.

Accessories

CA50 accessories, such as cables and power supplies, carry a warranty term of ninety (90) days from the date
of shipment.

CA50 Server Software

The CA50 Server Software ships with Motorola’s standard 90-day software warranty. During the warranty
period, Motorola will replace damaged or defective media. Telephone and e-mail access are also provided for
the sole purpose of reporting a non-conformance issue, and for Motorola to verify the existence of the issue
and determination of the conditions under which the issue may recur.

iii

For enhanced support over the standard warranty, including full access to technical support resources and
rights to download entitled software releases, Motorola recommends purchasing a CA50 Server Software
Support agreement.

To maintain MSP support beyond the 90-day warranty period, Motorola recommends purchasing an MSP
Software Support agreement. Note: MSP Software Support agreements must be purchased separately or in
addition to CA50 Server Software Support agreements.

iv CA50 Client/UCA Server Developer Guide

Revision History

Changes to the original manual are listed below:

Change Date Description

72E-93914-01 Rev. A 3/2008 Initial release
72E-93914-02 Rev. A 11/2009 Updates:

UCA Server and test applications
PBX support
Profile Wizard
Localization
Scanning support
Appendix H, UCA Server Backup and Restore.

Adds:

CA50 802.11a band support
CA menu options
Appendix I, Business Applications Supplement
Appendix J, Commands and Command Usage.

Table of Contents

Patents........................................................................................................................... ii

Warranty ........................................................................................................................ iii

Mobile Devic e .................. .......................................... ............................................. i ii

Accessori es .. ..... .... .. ..... .... .. ..... .... ..... .. .... ..... .. .... ..... .. .... ..... .. .... ..... .. .... ..... .. ..... .... .... . iii

CA50 Server Software ............................................................................................ iii

Revision History............................................................................................................. iv

Overview........................................................................................................................ xvii

About This Guide

CA50 Configurations...................................................................................................... xviii

Chapter Descriptions..................................................................................................... xviii

Notational Conventions............... .. .................... .................... .. .................... ................... xx

Related Documents and Software.......................................... ................... .................... xxi

Service Information........................................................................................................ xxi

Chapter 1: Overview

Overview .... ................... .................. .................... .................... ................. .................... . 1-1

CA50 Features .......................... .................................................................................... 1-2

Bar Code Scanning Functionality ............. ............................................ .. ................. 1-2

Messaging/Paging Functionalit y ..................................................................... ........ 1-3

Walkie-Talkie (Multicast ) Functionality .................................................................... 1-3

Voice Call (Unicast) Functionality .................................. ..................................... .... 1-3

Components in the CA50 Solution ................................. ......................................... 1-4

Quick Startu p G u id e Ov e rview ....... .. ............................. .......................................... ..... 1-4

Quick Startup Guide ..................................................................................................... 1-5

Chapter 2: Development and Deployment Checklist

Overview .... ................... .................. .................... .................... ................. .................... . 2-1

Steps in the Dev elopment and D e p lo y m e n t C h e ck li s t ................ .................................. 2-1

Overview of th e CA5 0 S o lu ti o n ............................................................ ......................... 2-2

Step 1. UCA Server - Install .......................................................................................... 2-2

vi CA50/UCA Client & Server Developer & User Guide

Step 2. Business Application for CA50 - Generate ................ .. ..................................... 2-2

Step 3. CA50 Device Settings - Optimize Settings ....................................................... 2-2

Step 4. UCA Server Files and Databases - Populate with Site/User

Specific Infor m a tion ............ ............................. ....................................................... ............ 2-3

Step 5. Wirele s s In f ra s tructure - Optim iz e fo r C A 5 0 ..................................................... 2-3

Step 6. IP PBX Integration (Optional) ............................... ............................................ 2-3

Step 7. Deploy CA50 Solution ...................................................................................... 2-3

Chapter 3: Getting Started

Overview .... ................... .................. .................... .................... ................. .................... . 3-1

Unpacking the CA50 ..................................... .................. .................................... .......... 3-1

CA50 - Front/Back Views .............................................................................................. 3-2

CA50 - Side Views ........................................................................................................ 3-3

Preparing the CA50 for Use .................... .................... .................................................. 3-4

Inserting and Removing the Battery ........... ....................................... ...................... 3-4

Battery Information ....................................................................................................... 3-6

Taiwan - Recycling .................................................................................................. 3-6

Battery Facts ........................................................................................................... 3-6

Battery Safety Guidelines ....................................................................................... 3-6

Charging Te mp e ra tu re .......... .. ....................................................... ......................... 3-7

Average Charge Time .................. .. ..................... .. .............................................. .... 3-7

Charging Batteries .......................................... ....................................................... ....... 3-8

Charging the Battery in a CA50 .. .. .......................................................................... 3-8

Charging Spa re Ba t te ries ........ .. ............................. ................................................. 3-8

Charging Te mp e ra tu re .......... .. ....................................................... ......................... 3-8

Battery Management Recommendations ....................................... .. .. ........................ .. 3-9

Powering On the CA50 - Pre-deployment .................................................................... 3-11

CA Menu ................................................................................................................. 3-12

Sleep Mode ....................................................................... .. .......................................... 3-13

Power Off ...................... ... .. .......................................... ................................................. 3-13

Chapter 4: CA50 Modes of Operation

Overview .... ................... .................. .................... .................... ................. .................... . 4-1

CA50 Login - Post-deployment ..................................................................................... 4-2

Login Options .......................................................................................................... 4-2

Power On ................................ .......................................... ...................................... 4-2

Employee Identity Validation

(Scanning a Login Bar Code and entering a PIN) ................................... ............. 4-3

Logoff Optio ns . ....................................................... .......................................... ....... 4-4

Display Status Icons ..................................................................................................... 4-5

CA50 Keys, Actions and Features ..................... ...................... ..................................... 4-7

CA50 Indications ........................................................................................................... 4-10

LED Indications ....................................................................................................... 4-10

Audio Indications ..................................................................................................... 4-11

Screen Indications .......................... ...................... ...................... ...................... ...... 4-12

Using an Earbud .................................................... ....................................................... 4-13

Wireless Security Protocols for the CA50 ..................................................................... 4-14

Data Capture ............ .. ................ .......................................... ........................................ 4-15

Table of Contents vii

Laser Scanning .......................... .................. ................................... .................. ...... 4-15

Scanning Con s id e ra tions ..................... ................ ................................................... 4-15

Scanning ...................................................................................... ........................... 4-16

Resetting the CA50 ....................................................................................................... 4-17

Performing a Wa rm B o o t ................... .......................................... ........................... 4- 1 7

Performing a Cold Boot ........................................................................................... 4-17

Waking the CA50 .......................................................................................................... 4-18

Accessing the CA Menu ............................................. .. ........................ .. ...................... 4-18

Out-of-Box CA Menu Options ....................................................................................... 4-19

Walkie-Talkie (Multicast) Communication ..................................................................... 4-31

RF Network Optimization for Walkie-Talkie Communication .................................. 4-31

Walkie-Talki e F unc tions .................................... ............................. ......................... 4-32

Naming Walkie-Talkie Channels ................................. ...................... .. .................... 4-33

Operating Walkie-Talkie .......................................................................................... 4-34

Voice (Unicast) Calls .................................................................................................... 4-36

Communication Hierarchy ....................................................................................... 4-36

Standard (Non-PBX) Calls ...................................................................................... 4-37

PBX Calls ............................. ................... .................................. ................... ........... 4-37

Voice (Unicast) Call Functionality - PBX Calls vs.

Direct CA50-to-CA50 IP Based Calls ................................................................... 4-40

Browsing the Phone Book ....................................................................................... 4-42

Making a Voice (Unicast) Call ................................................................................. 4-45

Receiving a Voice (Unicast) Call ............................................................................. 4-45

Transferring a Call .................................................................................................. 4-46

Parking a Call .. .. .......................................... ....................................................... ..... 4-47

Retrieving a Parked Call ......................................................................................... 4-50

Park/Retrieve Troubleshooting ............................................................................... 4-52

Voice (Unicast) Call States ..................................................................................... 4-53

Sample Business Application ....................................................................................... 4-54

Accessing the Menu and Phone Book in the Business Application ........................ 4-54

Answering a n Inc o m ing Voice (Unic a st) ........... ... ................................................... 4-5 5

Launching the Sample Business Application While in a Voice (Unicas t) Call ......... 4-56

Accessing C ommunication O p tions from a Business Applica tion ......... ............. .. ... 4-57

Chapter 5: UCA Client Application on the CA50

UCA Client Application Overview ............................ .................. ................................... 5-1

Chapter 6: UCA Server

Overview .... ................... .................. .................... .................... ................. .................... . 6-1

UCA Server Overview .............................................................. .................... ................. 6-2

Server Functionality ...................................................................................................... 6-4

Device Registration ................................................................................................. 6-4

Login Process ......................................................................................................... 6-4

User Profile Delivery ............................................................................................... 6-4

Voice Communication Setup and Maintenance ....................................... .. ............. 6-4

Demo Solution .............................................................................................................. 6-5

Business Application and Associated Database ............. .................... .. .................... .... 6-5

Development Toolkit with Sample Source Code .......................................................... 6-5

viii CA50/UCA Client & Server Developer & User Guide

Required Development Tools ......................................................... ........................ 6-5

Theory of Operation ............................................................ .......................................... 6-6

UCA Server Requirements and Setup .......................................................................... 6-7

Minimum Server Hardware Requirements .............................................................. 6-7

Server Softw a re R e q ui re m e n t s. .............................................................................. 6-7

UCA Server Installation ................................... ...................... ...................... ................. 6-9

Installation Prerequisites ......................................................................................... 6-9

Installing UCA Server Software ......................... ...................... .................... ........... 6-10

Uninstalling UCA Server Software .......................................................................... 6-42

Validate Successful Server Installation and Proper Performance ................................ 6-45

Validate Proper Launch and Login to the UCA Server Web Console ..................... 6-45

Validate a CA50 Can Log In to the UCA Server ..................................................... 6-46

Configuring Firewalls .................................................................................................... 6-47

System Settings ............................................................................................................ 6-48

UCA Server Security ................................................ ................ ................................. .... 6-54

SSL (Secure Socket Layer) .................................................................................... 6-54

Directory Level Passwor d Pro t e c tio n fo r Se n s itive Web Service s ............ .............. 6- 5 7

Encryption/Decryption of the UCA Server Configuration Files ................................ 6-57

Encryption of Passwords Stored in the UCA Database .......................................... 6-57

CA50 Capabilities with an Offline UCA Server ............................................................. 6-58

Chapter 7: XML Profile for Configuration

Overview .... ................... .................. .................... .................... ................. .................... . 7-1

XML Profile Overview ................................................................................................... 7-2

Delivery of the XML Profile to the C A 5 0 ............................................ ..................... 7-2

XML Profile Layout .................................................................................................. 7-3

User Profile Section ...................................................................................................... 7-4

User Profile Elements ............................................................................................. 7-4

Static Menus Section ... .. ........................................... .. ........................ .......................... 7-13

Menu Elements .............................. .................. .................. .................. ................... 7-15

Changing the Ring Tone for the UCAClient Application ......................................... 7-16

Modifying Phone Book Menu Behavior ................................ .. ...................... ........... 7-17

Descriptions of Phone Book Web Service Methods ............................................... 7-19

Menu States .................................... .......................................... ...................... ........ 7-22

Key Attribute Definitions ............................................................................................... 7-23

Setting up Walkie-Talkie Channels in the Base Profile ........................................... 7-24

Base XML Profi le S ample .... .. ............................. .......................................... ................ 7-25

Completed User XML Profile Sample ........................................................................... 7-27

Chapter 8: XML Profile Builder for Device Configuration

Overview .... ................... .................. .................... .................... ................. .................... . 8-1

Profile and Menu Contents ..................................................................................... 8-1

Theory of Operation ............................................................ .......................................... 8-2

XML Profile Layout ....................................................................................................... 8-3

XML Profile, Pro file Section .... ............... ............................. ............................. ....... 8-3

XML Profile, Menu Section ..................................................................................... 8-3

XML Profile, P ro f ile S e c tio n ........ .. ............... .......................................... ....................... 8-4

Create New Profile .................................................................................................. 8-4

Table of Contents ix

Phone Settings ........................................................................................................ 8-6

Walkie-Talki e Se ttings .......... .. ............... ............................. ............................. ....... 8-7

Download Files Settings ............................ .. ...................... .. ................................... 8-10

Desktop Settings ..................................................................................................... 8-11

Volume Setti n g s .. .. .. .......................................... ...................................................... 8- 1 2

Metrics & Logging ................................................................................................... 8-13

Device Settings ....................................................................................................... 8-14

Client Settings ......................................................................................................... 8-15

Alert Settings ........................................................................................................... 8-16

Create Menus ............................ .......................... .. .. ....................... .. .. .......................... 8-21

Add Menu Elements ............................ .. .. ......................... .. ..................................... 8-22

Add a Static Menu Element ................................ ...................... ...................... ........ 8-23

Add a Dynamic Menu Element ............................... .................... .................... .. ...... 8-24

Add a Client Command Menu Element ............................ .. ..................................... 8-25

Add a Server Action Menu Element ........................................................................ 8-26

Add Menu States ................................. ......................... .. .. .. ......................... .. ............... 8-27

Add Menu States ........................................... .. .. ......................... .. .. ........................ 8-27

Chapter 9: UCA Server WebConsole Graphical User Interface

Overview .... ................... .................. .................... .................... ................. .................... . 9-1

UCA Server WebConsole Interface Overview ............................................................ .. 9-2

Login to the UCA Server System ................................................................... .. ............. 9-3

System Status Tab View ................................................................ ......................... .. .. .. 9-5

Server Statu s .............................. .......................................... .................................. 9-5

Devices ................................................................................................................... 9-6

Phone and Walkie-Talkie Tab View ......................................... ...................... ............... 9-7

Phone Extension Status .......................................................................................... 9-7

Phone Extension Pool ............................................................................................. 9-8

Phone Extension Import File Format ....................................... .................. ............. 9-13

Additional Phonebook Entries ....................................... .................. .................. ...... 9-14

Deleting Phone Extensions ..................................................................................... 9-17

Device User Accounts Tab View ................................................................. ................. 9-18

Recent Users .......................................................................................................... 9-18

All Users ........................................... ....................................................... ................ 9-19

Editing User Password ............................................................................................ 9-23

Deleting a User ....................................................................................................... 9-24

Device User Imp o rt File Format ............. ... ............... ............................................... 9-25

Profile Management Tab View ...................................................................................... 9-26

Create an Associated Base Profile ......................................................................... 9-27

Editing an Associated Base Profile ......................................................................... 9-28

Deleting Associated Base Profiles .......................................................................... 9-29

Roles and Groups Tab View .......................... .. ........................ ..................................... 9-30

Groups .................................................................................................................... 9-30

Roles ...... ............. ............. ........... .............. ............. ........... ............. ............. ............ 9-33

System Management Tab View ........................... .. ....................................................... 9-37

System Settings ...................................................................................................... 9-37

Console Users ........................................................................................................ 9-43

Tools ....................................................................................................................... 9-47

UCA Server WebConsole GUI Utilities ........................... .............................................. 9-52

x CA50/UCA Client & Server Developer & User Guide

Find Utility ............................................................................................................... 9-52

Delete Utility .............................. ....................................................... ....................... 9-52

Import Utilit y ............................................. ....................................................... .............. 9-55

Chapter 10: CA50 Business Application Development

Overview .... ................... .................. .................... .................... ................. .................... . 10-1

Business App lication Overvi e w ............................................... ...................................... 10-2

Business Ap p lic a ti o n D e velopment Environment ...... ............................................. 10-2

CA50 Web Application Developer Guide ....................................... ............................... 10-3

Launching a Bu s in e s s A p p lic a tion ............ ......................................... ..................... 10-3

Automating the Launch of the UCA Client Application ............................................ 10-3

Employee Identity Validation ................................................................................... 10-3

Request Format .............. ...................... ...................... ...................... ...................... 10-4

Response Format ................................................................................................... 10-4

HTML Elements ...................................................................................................... 10-5

Best Practices and Considerations for CA50 Development ....................................... .. 10-12

Data Collecti o n .. .......................................... ....................................................... ..... 10-12

Access to Communication Options and the Web Application ................................. 10-12

Business Ap p lic a ti o ns and their Exte n si o ns ....... .. ....................................................... . 10 - 1 6

Business Ap p lic a ti o n E x te n sions Web Serv ic e . ............................. ......................... 10- 1 6

Chapter 11: UCA Server Optional APIs

Overview .... ................... .................. .................... .................... ................. .................... . 11-1

UCA Server Optional APIs Overview .................................................. .......................... 11-2

Location of Optional APIs and Web Messaging Service ........... .................... .......... 11-3

Alternate Mechanism for Login and Authentication ................................. ............... 11-3

Alternative Mechanism for Server Management

and Maintenance of Customer Data .................................................................... 11-4

Mechanism for Sending Text Messages to the Device ........................................... 11-4

CA50 Device User Authentication Process .................................................................. 11-5

Process Flow ...... .......................................... .......................................... ................ 11-5

UCA Authentication Process Diagram .......................... ...................... .................... 11-7

Device User Authentication Web Service ............................................... ...................... 11-8

Authentication Web Service Methods ..................... .................... .................... ........ 11-8

Phone Extension Web Service ................... .................... .................... .. .................... .... 11-14

Phone Extension Web Service Methods ............... .................................................. 11-14

Group Management Web Service Methods ........................................ .................... 11-18

Role Management Web Service Methods ............................. ................................. 11-22

Device Messaging Web Service ................................................................................... 11-26

Device Messaging Web Service Methods .............................................................. 11-26

User Management Web Service ................................................................................... 11-29

User Management Web Service Methods .............. ...................... ...................... .... 11-29

Console User Authentication Web Service .................................................. ................. 11-40

Console User Authentication Web Service Methods .................... .......................... 11-40

Customizing the Console Login Process ................................................................ 11-43

UCA Server Optional API Samples ............... .. ............................................................. 11-44

UCA Messaging Sample ......................................................................................... 11-44

UCA Phone Extension Sample ............................................................................... 11-46

Chapter 12: Staging and Deploying CA50s

Overview .... ................... .................. .................... .................... ................. .................... . 12-1

Staging and De p lo ying CA50s ..................... ... .............................................................. 12-2

Rapid Deployment Bar Codes ............................ .. .................................................. 12-2

UCA.settings.xml File for Configuri ng the UCA Client Application ................ .......... 12-2

Staging Proc e s s fo r a C A 5 0 ..................................................... .................................... 12-4

Auto-launching the UCA Client Application ............................................................. 12-6

Staging and Lo ca l ization ............... ....................................................... ......................... 12- 6

OS/UCA Client Application Upgrades Pushed from MSP Provision ............................. 12-7

Minimizing N e tw o r k T r a f fic fro m the MSP Agent ... ................................................. 12-7

Chapter 13: Site Installation Guidelines

Overview .... ................... .................. .................... .................... ................. .................... . 13-1

Site Installation Guidelines Overview ........................................................................... 13-2

Maximum Number of CA50s Deployed Per Site ..................................................... 13-2

Wireless Network Optimization ............................................................................... 13-2

Decrease Roam Times Through a Channel Mask ..................................... .. ........... 13-3

Battery Management ...................................... ...................... ...................... ............. 13-6

UCA Server Requirements ............................................... ............................................ 13-7

Phone Information ................................................................................................... 13-7

Operations Information ........................................................................................... 13-7

Walkie-Talki e In fo r m a ti o n ................................. ............................. ......................... 13-7

IT Informatio n .............................. .......................................... .................................. 13-7

Stages of Planning and Preparation ....................................................... ...................... 13-8

Pre-deployment Activities - First Site ...................................................................... 13-8

Deployment Activities - Per Site .............................................................................. 13-8

Planning and Preparation Activities .............................. ...................... .......................... 13-9

Developing a List of Roles ...................................................................................... 13-9

Developing a List of Groups .............. ...................................................................... 13-9

Planning Walkie-Talkie Channels and Addresses .................................................. 13-9

Planning User Authentication (Device Users and Consol e Users) ....................... .. 13-9

Planning PBX Integration .................................................................. .................... .. 13-10

Developing Us e r Pr o f ile T e m p la t es and Associat io n s . ............................. .............. 13 - 1 0

Developing Custom Business Applications (opti onal) ......................... .................... 13-10

Identifying Site Specific Settings ............................................................................. 13-10

Configuring Site User Lists with Role/Group Assignments ..................................... 13-10

Configuring a Site Phone Extension Pool ............................................................... 13-10

Configuring Additional Phonebook Entr ies ............... .............................................. 13-10

Table of Contents xi

Chapter 14: Maintenance, Troubleshooting and Error Messages

Overview .... ................... .................. .................... .................... ................. .................... . 14-1

Maintaining the UCA Server ................................................ .. .......................... ............. 14-2

Scheduled Data Maintenance ................................................................................. 14-2

Keeping System Data and Configuration Up to Date .............................................. 14-3

Maintaining the CA50 ................................................................................................... 14-3

Cleaning and/or Disinfecting ................................................................................... 14-3

Troubleshooting ............................................................................................................ 14-4

UCA Server Installation/Uninstall ............................................................................ 14-4

xii CA50/UCA Client & Server Developer & User Guide

CA50 Client ............................................................................................................. 14-6

CA50 Device ........................................................................................................... 14-11

UCA Server System Error Code Number Index ................................. .......................... 14-13

Client Generated Error Messages ...................... .. .................... .................... .......... 14-13

UCA Server System Error Code Number Ranges .............................................. .......... 14-16

General Errors ........................................................................................................ 14-16

UCA Database Errors ............................................................................................. 14-17

General Errors ........................................................................................................ 14-18

UCA Database Errors ............................................................................................. 14-34

Chapter 15: Localization

Overview .... ................... .................. .................... .................... ................. .................... . 15-1

UCA Server Localization .................... .................... .................... ................................... 15-2

CA50 Device Localization ............................................................................................. 15-3

Business Ap p lic a ti o n L o calization ............................................................... .................. 15-3

Installatio n ............... ................ ............... .............. ............... ............... .............. ....... 15-4

Appendix A: Specifications

Technical Specifications ............................................................................................... A-1

CA50 Accessory Specifications .................................................................................... A-4

Appendix B: Accessories

Overview .... ................... .................. .................... .................... ................. .................... . B-1

Accessori es S u mm a r y ....... .. ......................................................................................... B-2

Eight-Slot CA50 Charging Cradle ................................................................................. B-3

Setup ...... .. ............... ........................................................ ........................................ B-3

Battery Charging Indications ................................................................................... B-4

Charging Te mp e ra tu re .......... .. ....................................................... ......................... B-4

RF Connectivity ............. ................................................. ......................................... B-4

Single-Slot CA50 Charging Cradle with Spare Battery Charger ................................... B-5

Setup ...... .. ............... .......................................... ...................................................... B-5

Charging the Battery ............................................................................................... B-6

Charging the Spare Battery ................................................................................... B-6

Battery Charging Indications ................................................................................... B-7

Charging Te mp e ra tu re .......... .. ....................................................... ......................... B-7

RF Connectivity ............. ................................................. ......................................... B-7

Eight-Slot Spare Battery Charger ................................................................................. B-8

Spare Battery Charging .......................................................................................... B-8

Battery Charging Indications ................................................................................... B-9

Charging Te mp e ra tu re .......... .. ....................................................... ......................... B-9

LED Indications ....................................................................................................... B-9

Earbud .......................................................................................................................... B-10

Lanyard with Clip .......................................................................................................... B-11

Attaching and Removing the Lanyard .................................... .. ............................... B-11

USB Cable ...................... ................. ................ ................................. ................. ........... B-12

Communication Setup ............................................................................................. B-12

Wall Mount Brackets ..................................... ................................................................ B-13

KT-102376-01R Bracket ......................................................................................... B-13

KT-102375-01R Bracket ......................................................................................... B-15

Appendix C: Enabling/Disabling Scanner Symbologies

Overview .... ................... .................. .................... .................... ................. .................... . C-1

Enabling/Disabling Symbologies .................................................................................. C-1

Supported Code Types ................................................................................................. C-2

Enabled Code Types .................................................................................................... C-2

Configuring Symbologies .............................................................................................. C-3

Configuring Symbologies During the Login Process .................................................... C-12

Configuring Sy mb o logies in a Busi n e s s A p p lic a ti o n ........ ............................................. C-12

Appendix D: Deployment Example - UCA Server Install & Basic User Setup

Overview .... ................... .................. .................... .................... ................. .................... . D-1

Outline of Steps to Perform ..................................................................................... D-2

Step 1. Required Site Settings for t h is Exercise ..................................... ................ ...... D-3

Wireless Network Site Settings ............................................................................... D-3

CA50 and UCA Server Settings ..................................... ......................................... D-3

Business App lication Settin g s ... ................ ....................................................... ....... D-3

Step 2. Setup Static IP on Server Hardware ................................................................ D-4

Step 3. Install UCA Server Software ............................................................................. D-4

Step 4. Validate Successful Server Installation on Laptop ........................................... D-5

Step 5. Create an XML Profile Called "Footwear.xml" .................................................. D-6

Step 6. Populate the UCA Server Database with 2 Users ............................................ D-11

Step 7. Generate Employee Login Bar Codes .............................................................. D-15

Step 8. RF Netwo rk ........... ........................................................................................... D-1 6

Step 9. Use MSP 3.1 to Prepare CA50 Devices for Use .............................................. D-16

Create RD Bar C o de s fo r th e C A 5 0 . ....................................................................... D- 1 7

Step 10. Depl oy C A 5 0 s ........................................ ........................................................ D-18

Deploy CA50s at the Site Location ......................................................................... D-18

Validate that the CA50 was Deployed Properly ............................ ...................... .. .. D-18

Employee Logs in to the UCA Server .............. ........................................ ............... D-18

Table of Contents xiii

Appendix E: Self Contained Pre-Built Demo

Overview .... ................... .................. .................... .................... ................. .................... . E-1

Outline of Steps to Perform ..................................................................................... E-2

Step 1. Hardware Required to Run the Demo Solution ................................................ E-2

Demo Solution System Diagram ............................................................................. E-3

Step 2. Setup Static IP on Server Hardware ................................................................ E-4

Step 3. Install UCA ServerDemo Software .......... ......................................................... E-4

Step 4. Validate Successful Server Installation on Laptop ........................................... E-5

Step 5. Config u re th e R F Ha rd w a re .......... ................................................................... E- 5

Step 6: Scan Rapid Deployment Bar Codes to Deploy CA50s .......................... ........... E-11

Step 7: Scan Employee Login Bar Code .......................................... ...................... ...... E-14

Managers ................................................................................................................ E-14

Sales Associates ..................................................................................................... E-14

Front End Associates .............................................................................................. E-16

xiv CA50/UCA Client & Server Developer & User Guide

Step 8: Ready to Demonstrate the CA50 Voice and Scanning Functionality ............. .. E-17

Price Lookup SKUs for the Demo Solution ............................ ................................. E-17

Step 9. Modi fy in g th e Demo Solution: C re ating New Users ... .. ............. .. ... ............. .. ... E- 1 8

Appendix F: Rapid Deployment

Overview .... ................... .................. .................... .................... ................. .................... . F-1

Accessing the Rapid Deployment Client ................................................................. F-1

Scanning Rapid Deployment Bar Codes ............................... .. ............................... F-1

Rapid Deployment Window Options ............................................................................. F-3

Errors ...................................................................................................................... F-3

Appendix G: ActiveSync

Overview .... ................... .................. .................... .................... ................. .................... . G-1

Installing Act iveSync . .. ................ ....................................................... ........................... G -2

Setting Up an ActiveSync Connection .................................................... ...................... G-2

Connecting to the CA50 ............................................ .................. .................. .......... G-3

Downloading Data using an ActiveSync Connection .............................................. G-3

Appendix H: UCA Server Backup and Restore

UCA Backup & Restore ................................. ............................ .. ......................... .. ...... H-1

Key Features ................. .. ........................................................................................ H-1

Provide Database Credentials ................................................................................ H-2

Backup the UCA Server .......................................................................................... H-2

Restore the UCA Server ......................................................................................... H-3

Reconfigure the UCA Server .................................................................................. H-4

Appendix I: Business Applications Supplement

Introduction ................................................................................................................... I-1

Adding a Menu Option ........ .. ........................ ................................................................ I-2

Launching a Business Application on UCAClient Startup ............................................. I-3

Setting the HT M L Pa g e T itle .... .................................................................................. ... I-4

Adding a Timer to Visible and Vibrate Indicators .......................................................... I-4

Enabling the BackLight for HTML Pages ...................................................................... I-5

Download Files / Delete Downloaded Files .................................................................. I-5

Download Files to the CA50 Device Upon User Login ........................................... I-5

Download Files to the CA50 Device After User Login ........................ .................... I-6

Delete Downloaded Files .......................................... .................................... .......... I-6

Adding User Information to the HTTP Header ...................................................... .. ...... I-6

Assigning a Default Value to the SpinBoxControl ......................................................... I-7

Example .................................................................................................. ................ I-7

Code Samples for HTML Pages in Business Applications ........................................... I-7

Enlarging Fonts in a Menu List .................... ................................... .................. ...... I-7

Entering a Date in the Spin Box (HTML) ................................................................. I-8

Scanning Item/Enter Quantity Using Spin Boxes .................................................... I-9

Adding and Enlarging Images/Fonts .............................. .. ...................... .. ............... I-10

Enlarging Special Characters ................................................................................. I-12

LED Settings (H T ML Business Ap plication) .. ............................. ............................. I-13

Appendix J: Commands and Command Usage

Introduction ................................................................................................................... J-1

Commands Usage in Profiles .............................................. ......................................... J-2

Commands Usage in Business Applications (HTML Pages) ........................................ J-4

Commands Usage in Notification Messages ........................................ ........................ J-14

Index

Tell Us What You Think...

Quick Startup

Table of Contents xv

xvi CA50/UCA Client & Server Developer & User Guide

About This Guide

Overview

This guide provides information for developers and integrators who are writing, deploying and maintaining
applications for the UCA server and client.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

NOTE 1. For a complete checklis t outlining all the deve lopment a nd deploym ent activ ities requ ired to implem ent

a CA50 solution, see the Development and Deployment Checklist on page 2-1.

2. For a table listin g the most c ommonly req uested top ics within t his manua l, see the Q uick S t ar tup G uide

on page 1-5 and Quick Startup Guide on the last page of the manual.

xviii CA50/UCA Client & Server Developer & User Guide

CA50 Configurations

Table 1-1

CA5090-0U0LF5KV11R 1-pack

CA5090-0U0LF5KV18R 8-pack

CA50 Configurations

Model Features

802.11b/g/a radio
Note: Upon initial release, the CA50 hardware is WMM compatible but not software

enabled/supported. A future software release will enable WMM support.

802.11b/g/a radio
Note: Upon initial release, the CA50 hardware is WMM compatible but not software

enabled/supported. A future software release will enable WMM support.

Chapter Descriptions

Table 1-2 lists the topics covered in this guide.

Table 1-2

Guide to Chapters

Chapter Description

Chapter 1, Overview Provides a general overview of UCA server functionality

and CA50 operation, components and features.

Chapter 2, Development and Deployment Checklist Identifies all the significant steps required to generate

and deploy a CA50 solution in a production
environment.

Chapter 3, Getting Started Provides information about installing/removing the

battery, charging the battery, sleep mode and powering
the CA50 on.

Chapter 4, CA50 Modes of Operation Provides information about using the CA50,

post-deployment.

Chapter 5, UCA Client Application on the CA50 Provides information about how to set up the CA50

client to connect and communicate with the UCA server.

Chapter 6, UCA Server Provides information about the UCA server software

(core server components, Web based console for server
setup and maintenance, Demo Solution and
Development and Integration Tool Kit) and the UCA
server database, and includes a theory of operation.

Chapter 7, XML Profile for Configuration Defines what a profile is and what settings are included

in the profile. In addition, the manual outlines how to
develop and customize a profile for a CA50.

About This Guide xix

Table 1-2

Chapter 8, XML Profile Builder for Device Configuration Provides information about the Profile Builder

Chapter 9, UCA Server WebConsole Graphical User Interface Provides information about the UCA server

Chapter 10, CA50 Business Application Development Provides guidance for developing Web applications that

Chapter 11, UCA Server Optional APIs Outlines how to use the optional APIs that are installed

Chapter 12, Staging and Deploying CA50s Describes client/server features that allow packaging

Guide to Chapters (Continued)

Chapter Description

application which provides a user interface for an
administrator to create new UCA XML profiles and
modify existing UCA XML profiles.

WebConsole GUI and how to use it for UCA server
configuration and setup.

reside on a Web server and are accessed by the CA50
UCA client application.

with the UCA server. These APIs are utilized to extend
the standard Motorola provided UCA server
functionality. In addition, the APIs enable integration of
the server into the existing store processes.

applications and procedures for deploying applications
onto the CA50 client.

Describes how to program the CA50 to automatically
launch directly into the UCA client application with no
user intervention.

Chapter 13, Site Installation Guidelines Provides information for planning and preparing the

UCA server and CA50 client for proper customer
deployment. This includes planning, preparing and
maintaining a customer site environment to organize
phone book groups, identify phone extensions,
walkie-talkie channels, etc.

Chapter 14, Maintenance, Troubleshooting and Error
Messages

Chapter 15, Localization Provides information about the functionality of localized

Appendix A, Specifications Provides technical specifications for the CA50 client and

Appendix B, Accessories Provides descriptions and features of the CA50

Appendix C, Enabling/Disabling Scanner Symbologies Provides information for enabling and disabling

Appendix D, Deployment Example - UCA Server Install &
Basic User Setup

Provides instructions on cleaning and storing the
device, and provides troubleshooting solutions for
potential problems during device operation.

versions of the UCA client software on the CA50
device.

cradles.

accessories.

symbologies on the CA50.
A step-by-step exercise for the installation of a UCA

server, its configuration and the deployment of CA50s.

xx CA50/UCA Client & Server Developer & User Guide

Table 1-2

Appendix E, Self Contained Pre-Built Demo Provides information about the CA50 Demo Solution

Appendix F, Rapid Deployment Provides information about using Rapid Deployment bar

Appendix G, ActiveSync Provides information about using Microsoft ActiveSync

Appendix H, UCA Server Backup and Restore Provides information about the UCA server backup and

Appendix I, Business Applications Supplement Provides examples and tips for writing business

Appendix J, Commands and Command Usage Provides the commands used in the profile, business

Guide to Chapters (Continued)

Chapter Description

which includes all the documentation and bar codes
required to configure and demonstrate walkie-talkie
communication, voice calls and price lookup
functionality.

codes to download software to CA50s.

to manually update data on the CA50.

restore process.

applications for the CA50 device.

applications and notification messages that can be
executed on the CA50 device

Notational Conventions

The following conventions are used in this document:

•

The terms client, device and terminal refer to the CA50 hand-held device.

•

Italics are used to highlight the following:

• chapters and sections in this and related documents

• dialog box, window, and screen names

• drop-down list and list box names

• check box and radio button names

• icons on a screen

•

Bold text is used to highlight the following:

• key names on a keypad

• button names on a screen

•

Bullets (•) indicate:

• action items

• lists of alternatives

• lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists

•

Text boxes:

NOTE This symbol indicates something of special interest or importance to the reader. Failure to read the note

does not result in physical harm to the reader, equipmen t or data.

CAUTION This symbol in dicates tha t if this informa tion is ignore d, the possibi lity of dat a or material dam age may

occur.

WARNING! This sy mbol indica tes that if this informatio n is ignored , the possi bility that s erious person al

injury may occur.

IMPORTANT This symbol indicates that an important step is required to complete a task correctly.

Related Documents and Software

The following documents provide more information about the CA50.

•

CA50 Quick Start Guide, p/n 72-71770-xx

•

CA50 Regulatory Guide, p/n 72-96 711-xx

•

CA50 Cradles Regulatory Guide, p/n 72--96712-xx

•

Latest ActiveSync software, available at: http://www.microsoft.com.

About This Guide xxi

For the latest version of this guide and all guides, go to:

Service Information

If you have a problem with your equipment, contact Motorola Enterprise Mobility support for your region. Contact
information is available at: http://www.motorola.com/enterprisemobility

When contacting Enterprise Mobility support, please have the following information available:

•

Serial number of the unit

•

Model number or product name

•

Software type and version number
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment

for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the
warranty.

If you purchased your Enterprise Mobility Solutions product from a Motorola business partner, please contact that
business partner for support.

http://www.motorola.com/enterprisemobility/manuals.

/contactsupport.

xxii CA50/UCA Client & Server Developer & User Guide

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Chapter 1 Overview

Overview

The CA50 is a compact mobile device for in-building use that combines bar code scan capability with WLAN voice
and data communications. It offers mobile phone-style voice communications (walkie-talkie and voice calls),
wireless bar code scanning, messaging/paging and data application support for information retrieval. CA50 voice
capabilities greatly improve the accessibility of your workforce - mobile workers are never more than a phone call
away. The built-in bar code scanner and display, allow the CA50 to be used for a virtually unlimited number of
business application s suc h as price look up .

The CA50 is easy to use and increases worker productivity and availability, while reducing errors and improving
customer service and satisfaction. The familiar and intuitive mobile phone-style user experience virtually eliminates
the need for training. Small and light enough to wear on a lanyard or apron, or slip in a pocket, this device is the
one device all your mobile associates should carry.

The CA50 can be deployed either as a personal or shared device. In environments where workers change shifts
and days, enterprises can enable employees to select any available CA50 - and a simple log in configures the
device on the fly with the right profile for that associate.

In addition to the CA50 mobile device, the CA50 solution includes a UCA server. The UCA server software uses a
database to store the data for configuring, maintaining and tracking the CA50s.

Other sections in this chapter include:

•

A list of the components in the CA50 system. See Components in the CA50 Solution on page 1-4.

•

A list of CA50 functionality. See CA50 Features on page 1-2.

•

A table listing the most commonly requested topics within this manual. See the Quick Startu p Gui d e o n page

1-5 and on the last page of the manual.

NOTE For a complete c heckl ist o utlini ng all the d evelo pment and de ploym ent a ctivi ties re quired to im pleme nt a

CA50 solution, see the Development and Deployment Checklist on page 2-1.

1 - 2 CA50/UCA Client & Server Developer & User Guide

CA50 Features

The CA50 is a Voice-over-IP (VoIP) enabled wireless scanner. It converges voice, bar code scanning and data
capabilities into a single device.

Table 1-1 lists CA50 features.

Table 1-1

Wireless Bar Code Scanning Enables productivity-enhancing on-the-spot applications such as price

Wireless Messaging/Paging Enables more rapid response to customer request for assistance; enables better

WLAN-based Walk ie-Talkie
Communications

WLAN Vo ice Calls from CA50 to CA50 Enables employees to place or receive a call anywhere in the enterprise to or

WLAN Vo ice Calls through an IP PBX PBX integration allows inbound customer calls to be forwarded directly to the

CA50 Features

Feature Benefit

verification and inventory check

management of employees through wireless distribution of tasks and real time
acknowledgement of completion

Instant employee accessibility through a call to a group of workers simultaneously
improves productivity and customer service; elimination of annoying pages and
associated long response times

from another CA50 carrying associate; improved accessibility for customers and
managers; ability to obtain needed information more rapidly for on-the-spot
decisions

right employee in the right department. Also associates can call traditional land
line phones through the PBX.

NOTE CA5090-0U0LF5KV11R 1-pack 802.11b/g/a and CA5090-0U0LF5KV18R 8-pack 802.11b/g/a radios

Bar Code Scanning Functionality

Third party business applications can utilize the CA50 1-Dimensional bar code scanner to scan bar codes such as
UPC. An example of a third party business application is price lookup.

For additional information on business applications see Chapter 10, CA50 Business Application Development.

Overview 1 - 3

Messaging/Paging Functionality

CA50 development and integration tools offer an optional server API that provides methods by which an
application developer can generate various types of messages that can be sent to a CA50 from the server.

•

Text message - the device displays text to the user.

•

Text message with device based audio - the device displays text and plays the specified audio file (.wav file

preloaded onto the device).
For additional information on messaging see pages 11-26 and 11-44.

Walkie-Talkie (Multicast) Functionality

Walkie-talkie communication is a one-to-many (multicast), half duplex, group communication mode that utilizes the
wireless infrastructure of the facility to communicate within the four walls of the facility.

For example, an associate carrying a CA50 can press the Walkie-Talkie key and instantaneously communicate to
a group associates carrying CA50s. While the first associate talks, the remaining associates carrying CA50s
cannot respond until the first associate releases the Walkie-Talkie key.

For additional information on walkie-talkie communications see page 4-31.

Voice Call (Unicast) Functionality

A voice (unicast) call is a one-to-one full duplex communication mode that utilizes the wireless infrastructure of the
facility to communicate within the four walls of the facility.

For example, an associate carrying a CA50 can select another associate to call from a phone book and carry on a
full duplex, two way conversation with the second associate.

When a CA50 communicates via a voice call without a PBX, there is support for the following voice call
functionality:

•

Initiating a voice call to another CA50 via a UCA server dynamically managed phone book

•

Receiving a voice call from another CA50

•

Placing a voice call on hold and then resuming the call (off hold)

•

Transferring a voice call to another extension (in the absence of PBX, call transfer is supported only in SIP

mode)

For additional information on voice calls see page 4-36.

If an IP PBX is integrated into the CA50 system, there is support for the following additional features:

•

Initiating a voice call to a traditional land line phone via a UCA server dynamically managed phone book

•

Receiving a switch board routed phone call from a customer

•

Receiving a voice call from an in-building land line

•

Transferring a voice call to another extension or a PSTN number via PBX using dynamically managed phone

book. For additional information on IP PBX see page 4-36

•

Parking a voice call on the PBX for pick up by another user using CA50 menu options
For additional information on IP PBX see page 4-36.

1 - 4 CA50/UCA Client & Server Developer & User Guide

Components in the CA50 Solution

The following components are required to implement the CA50 solution:

•

Mobile device: CA5090

• UCA client application (for more details see page 5-1)

•

Software:

• UCA server software (for more details see page 6-7)

• MSP 3.x software (stage and provision provided free with the purchase of UCA server software)

•

Charging accessories

•

Wireless network (sold separately from components in the CA50 solution)
The following components are optional to implement the CA50 solution:

•

IP PBX (optional - not sold by Motorola)

•

Accessories - v arious, such as spare batteries

Quick Startup Guide Overview

For a tab le listing the most commonly requested topics in this manual, see the Quick Startup Guide on page 1-5
and the back cover of the manual.

NOTE The Quick Startup Guide on page 1-5 is designed to be removed from the manual for easy reference.

Quick Startup Guide

Introduction to CA50 Solution................................................................................................................................................................1-1, 1-2

Walkie-Talkie.................................................................................................................... 3-2, 4-31, 4-34, 4-56, 5-1, 6-4, 9-7, 13-7, 14-37, E-1

• Channel Selection............................................................................................................................................................................. 4-34

Voice Calls...................................................................................................................................... 5-1, 6-4, 9-14, 9-7, 14-18, 14-17, 4-36, E-1

• Phone Book.......................................................................................................................................................... 13-7, 13-10, 4-36, 4-42

• Making/Receiving/Transferring Calls ..................................................................................................................................... 4-45, 4-46

Business Applications Like Price Lookup..................................................................................................................4-54, 6-5, 11-2, 13-10, E-1

Messaging/Paging ................................................................................................................................................................. 1-2, 11-26, 11-44

Components in CA50 Solution .......................................................................................................................................................................1-4

A Good Place to Start...............................................................................................................................................................................1-1, 1-2

Development and Deployment Checklist......................................................................................................................................2-1, 2-2, 13-2

Self Contained Pre-Built Demo......................................................................................................................................................................E-1

Deployment Example: UCA Server Install and Basic User Setup .................................................................................................................D-1

CA50 - Hardware

Physical Key Layout...................................................................................................................................................................... 3-2, 4-7, 4-19

Volume Control/Mute Modes/Headset ........................................................................................................................................ 3-2, 4-7, 4-13

CA50 - Configuration/Staging/Deploying

Reboot Device/Access the CA Menu........................................................................................................................................3-12, 4-17, 4-18

Device Staging and Deployment using MSP..................................................................................................3-12, 4-19, 12-1, 12-2, D-16, F-1

XML Profile Configures CA50 when Downloaded from Server ............................................................................................................ 7-1, D-6

Battery Management Recommendations .............................................................................................................. 3-6, 3-9, 4-4, A-1, B-8, B-12

Determining Version Information (OS, Client, etc.).............................................................................................................................. 4-2, 4-29

Server ...................................................................................................................................................................................................5-1, 6-2, D-1

Installing/Uninstalling Server Software .................................................................................................................................. 6-10, 6-42, 6-45

• Server Hardware / Software Requirements ....................................................................................................................................... 6-7

• Validate Successful Server Installation and Proper Performance .................................................................................................... 6-45

Web Console for Server Setup and Maintenance ................................................................................................................................9-2, 14-2

• Login and Password .................................................................................................................................................................. 9-4, 6-13

• Populate Database with User/Site Specific Information ................................................................................................................... 2-3

• CA50 Capabilities with UCA Server.................................................................................................................................................. 6-58

• Importing Users and Extensions ............................................................................................................................................. 9-13, 9-25

• Troubleshooting/Error Codes........................................................................................................................................ 14-4, 14-6, 14-18

• Alternate Administrative Mechanism to Manage Customer Data.......................................... 11-5, 11-14, 11-18, 11-22, 11-29, 11-36

Business Applications...............................................................................................................................................5-1, 10-2, 10-2, 10-12, E-1

Launching Business Applications .......................................................................................................................................................10-2, 12-2

Employee Identity Validation: Login Bar Codes and PIN ..................................................................................... 4-3, 11-5, 11-40, D-15, E-14

HTML Elements ...........................................................................................................................................................................................10-5

Troubleshooting/Error Codes.................................................................................................................................................. 14-4, 14-6, 14-13

PBX Integration ..................................................................................................................................... 4-36, 4-38, 6-48, 9-13, 9-41, 13-10

Overview 1 - 5

1 - 6 CA50/UCA Client & Server Developer & User Guide

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Chapter 2 Development and Deployment
Checklist

Overview

The Development and Deployment Checklist identifies all the significant steps required to generate and deploy a
CA50 solution in a production environment.

To enable easy demonstration of the CA50, a self-contained pre-build Demo Solution is included on the UCA
server Installshield. For details seepage E-1.

Steps in the Development and Deployment Checklist

Table 2-1

Step Checklist for Server Development and CA50 Deployment

Checklist - Server Development and CA50 Deployment Steps

1

UCA Server - Install

2

Business Application for CA50 - Generate (optional) NA

3

CA50 Device Settings - Optimize Settings NA

4

UCA Server Files and Databases - Populate with Site/User Specific Info

5

Wireless In fr astructure - O p timize for CA5 0

6

IP PBX Integration (Optional) Optional Optional

7

CA50s - Site Deployment

NOTE When using the Demo Solution, no user development is required for this step.

NOTE To simplify CA50 deployment, bar codes to configure the Ca50 are included in Appendix E, Self Contained Pre-Built

Demo.

Application

Developer

Integrator

Demo

Solution

1

NA

2

NA

1

NA

1

NA

1

NA

2

NA

2 - 2 CA50/UCA Client & Server Developer & User Guide

Overview of the CA50 Solution

•

Overview of the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

•

Components in the CA50 Solution. . . . . . . . . . . . . 1-4

•

Walkie-Talkie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3, 4-31

•

Voice Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3, 4-36

•

Business Applications like Price Check . . . . . . . . . 1-2, 10-2

•

Messaging / Paging . . . . . . . . . . . . . . . . . . . . . . . . 1-3, 11-26, 11-44

•

Self Contained Pre-build Demo . . . . . . . . . . . . . . . E-1

Step 1. UCA Server - Install

•

Overview of Server Functionality . . . . . . . . . . . . . . 5-1, 6-2

•

Server Hardware Requirements. . . . . . . . . . . . . . . 6-7

•

Server OS Requirements . . . . . . . . . . . . . . . . . . . . 6-7

•

Install UCA Server Software. . . . . . . . . . . . . . . . . . 6-9

•

Validate UCA Server Software Installed Properly . 6-45

Step 2. Business Application for CA50 - Generate

•

Definition of a Business Application. . . . . . . . . . . . 10-2

•

Build Web Business Application. . . . . . . . . . . . . . . 10-3

•

Launching Business Application . . . . . . . . . . . . . . 10-3, 12-2

•

Employee Identity Validation . . . . . . . . . . . . . . . . . 4-3, 10-3, 11-5, 11-40, E-14

•

Reference Implementation: (Demo Solution) . . . . . E-1

Step 3. CA50 Device Settings - Optimize Settings

•

Rapid Deployment Bar Codes . . . . . . . . . . . . . . . . 12-1, F-1

•

XML Profiles for Configuring the CA50 . . . . . . . . . 7-1, D-6

•

Optimize Battery Life . . . . . . . . . . . . . . . . . . . . . . . 3-9

Development and Deployment Checklist 2 - 3

Step 4. UCA Server Files and Databases - Populate with Site/User Specific Information

•

Create Users Accounts . . . . . . . . . . . . . . . . . . . . . 9-20, D-1

• Importing User Information . . . . . . . . . . . . . . . . 9-25

•

Create Phone Book Extensions . . . . . . . . . . . . . . . 9-9, D-1

• Importing Extensions. . . . . . . . . . . . . . . . . . . . . 9-13, 9-25

•

Create XML Profiles . . . . . . . . . . . . . . . . . . . . . . . 7-1, D-1

•

Create Groups and Roles. . . . . . . . . . . . . . . . . . . . 9-30, D-1

•

(Optional) IP PBX Integration. . . . . . . . . . . . . . . . . 9-41, D-1

•

Self Contained Pre-built Demo. . . . . . . . . . . . . . . . E-1

•

Deployment Example . . . . . . . . . . . . . . . . . . . . . . . D-1, D-11

Step 5. Wireless Infrastructure - Optimize for CA50

•

Generate Wireless Profile (page 3-9)

•

Use the CA50 to perform 1st RF Site Survey

Note: The CA50 must be used for RF site surveys that require optimization of CA50 voice

communications. For these sites the CA50 is the only acceptable survey tool. Other mobile devices (such
as an MC50) do not produce an equivalent signal strength indication as displayed on the CA50.

• Ping (page 4-27)

• Signal Strength Meter on the CA50 (page 4-22)

•

Optimize RF Infrastructure

•

Use the CA50 to perform 2nd, validation RF Site Survey (THIS is a mandatory step).

•

Recommended Signal Strength (page 3-10)

Step 6. IP PBX Integration (Optional)

•

IP PBX Integration to UCA Server . . . . . . . . . . . . . 4-37, 6-48, 9-13, 9-41

Step 7. Deploy CA50 Solution

•

Generate Rapid Deployment Bar Codes . . . . . . . . 12-1

•

Charge CA50 Device . . . . . . . . . . . . . . . . . . . . . . . 3-4, 3-8

•

Deploy CA50s at Store Location

• Boot to CA Menu . . . . . . . . . . . . . . . . . . . . . . . . 3-11, 3-12, 4-17, 4-18, 4-19

• Launch Rapid Deployment Client on CA50. . . . F-1, 4-19

• Scan Rapid Deployment Bar Codes . . . . . . . . . F-1

•

Validate the CA50 was Deployed Properly

• Confirm Network Connectivity . . . . . . . . . . . . . 4-5

•

Scan Bar Code to Login to UCA Server. . . . . . . . . 4-3

•

Train Employees to Use the CA50 . . . . . . . . . . . . . . . . . . 1-1, 1-2, 3-2, 4-3, 4-7, 4-31, 4-36, E-17

2 - 4 CA50/UCA Client & Server Developer & User Guide

(Page intentionally blank.)

Chapter 3 Getting Started

Overview

This chapter shows the parts of the CA50 and provides information about installing/removing the battery, charging
the battery, sleep mode and powering the CA50 on.

Valuable topics in this chapter include:

• CA50 views (page 3-2)

• Inserting and removing the battery (page 3-4)

• Average charge time (page 3-7)

• Chargin g batteries (page 3-8)

• Battery management recommendations (page 3-9)

• Powering on the CA50, pre-deployment (page 3-11)

• CA menu (page 3-12)

• Sleep mode (page 3-13)

• Powering off the CA50 (page 3-13).

NOTE 1. For a complete checkli st outli ning al l the dev elopm ent and deployme nt activ ities require d to impl ement

a CA50 solution, see the Development and Deployment Checklist on page 2-1.

2. For a table listing the mo st commo nly request ed topic s within this manual, see the Quick S t artup Gu ide
on the last page of the manual.

Unpacking the CA50

Carefully remove all protective material from the CA50 and save the shipping container for later storage and
shipping. Verify that you received the following equipment:

•

CA50

•

Lithium-ion battery

•

Regulatory Guide

•

Quick Start Guide.
Inspect the equipment. If any equipment is missing or damaged, contact the Motorola Enterprise Mobility support

center immediately. See Service Information on page xxi for contact information.

3 - 2 CA50/UCA Client & Server Developer & User Guide

Front View

Back View

Top View

Bottom View

Display

Receiver

Down
Arrow

Left Soft

Key

Speaker

Microphone

Writing
Area

Application Key
(Walkie-T alkie
“Talk” Key
default)

Right Soft Key

Scan/Select

(“S”) Key

Battery
Latch

Battery

LED

Up
Arrow

Regulatory

Label

Scan
Window

Charge

Contacts

(2)

USB Client Port

(Lift cover)

Scroll Bar

CA50 - Front/Back Views

Rapid Deploy

Programs
Settings
System info

Main

10:562

Admin

Channel 2

Floor

Phn bkMenu

Figure 3-1

CA50 - Front/Back Views

CA50 - Side Views

Left Side

Right Side

Application Key

(Walkie-Talkie “Talk”

Key default)

Mute/Quiet
Mode Key

Audio Jack

Volume
Key

Up
Down

Getting Started 3 - 3

Figure 3-2

CA50 - Side Views

3 - 4 CA50/UCA Client & Server Developer & User Guide

click

Battery

Release Latch

Preparing the CA50 for Use

To prepare the CA50 for first time use:

•

Install the battery.

•

Charge the CA50 (charge spare batteries as needed).

•

Configure the CA50 device via Rapid Deployment bar codes (see Appendix F, Rapid Deployment).

NOTE When Rapid Deploy ment completes devic e configuration, the dev ic e h as a v al id network configuration and

the UCA client application communicates with a UCA server (assuming a valid UCA server address is
contained within the Rapid Deployment bar codes).

RF settings and settings to communicate to the UCA server can be set several ways: by scanning one set
of bar codes that configure both RF and UCA server settings; by scanning two separate sets of bar codes,
one containing RF settings, the other containing UCA server settings; or, by scanning one set of RF
parameters and setting the UCA server through an On Demand server function of MSP.

To completely update a C A50 devic e, up to thre e set s of Rapi d Deploy ment ba r codes m ay need s canni ng.
When Rapid Development is complete, cold boot the CA50 to boot up into the UCA client application at
which time the device communicates to the server and receives the login screen.

Charge the battery before or after it is installed. Use one of the spare battery chargers to charge the battery (out of
the CA50), or one of the CA50 device chargers to charge the battery installed in the CA50.

Inserting and Removing the Battery

Inserting the Battery

Before using the CA50, insert the lithium-ion battery provided with the device.

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latch snaps into place.

Figure 3-3

Inserting the Battery

NOTE Position the battery correctly, with the battery charging contacts pointing towards the bottom of the CA50.

Getting Started 3 - 5

Release
Latch

Battery

Indent

Removing the Battery

1. Hold the device on its side and lift the release latch to disengage the battery from the device.

Figure 3-4

2. Insert a finger nail into the indent on the bottom of the battery and push downward. The battery should eject.

Figure 3-5

Lift Release Latch

Push Battery Indent

NOTE In the event of a tight battery fit, the battery may not drop out of the well as pictured in Figure 3-5. Should

this occur, releasing the battery latch adequately and pushing the battery indent lifts the battery slightly out
of the well so that it can be gripped and pulled out.

3 - 6 CA50/UCA Client & Server Developer & User Guide

Battery Information

Only genuine Motorola batteries (p/n 82-83172-01) should be used with CA50 devices and charging accessories.

Taiwan - Recycling

EPA (Environmental Protection Administration) requires dry battery producing or importing firms in accordance with
Article 15 of the Waste Disposal Act are required to indicate the recycling marks on the batteries used in sales,
giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Battery Facts

Motorola rechargeable battery packs are designed and constructed to the highest standards within the industry.
However, there are limitations to how long a battery can operate or be stored before needing replacement. Many
factors affect the actual life cycle of a battery pack, such as heat, cold, harsh environmental conditions and severe
drops.

When batteries are stored over six (6) months, some irreversible deterioration in overall battery quality may occur.
Store batteries at half of full charge in a dry, cool place, removed from the equipment to prevent loss of capacity,
rusting of metallic parts and electrolyte leakage. When storing batteries for one year or longer, the charge level
should be verified at least once a year and charged to half of full charge.

Replace the battery when a significant loss of run time is detected. Standard warranty period for all Motorola
batteries is 30 days, regardless if the battery was purchased separately or included as part of the mobile computer.
For more information on Symbol batteries, please visit: http:/mysymbolcare.symbol.com/ba tter y /ba tbasic s 1.ht ml

Battery Safety Guidelines

•

The area in which the units are charged should be clear of debris and combustible materials or chemicals.

Particular care should be taken where the device is charged in a non commercial environment.

•

Follow battery usage, storage, and charging guidelines found in the user's guide.

•

Improper battery use may result in a fire, explosion, or other hazard.

•

To charge the mobile device battery, the battery and charger temperatures must be between

+32º F and +95º F (0º C and +35º C)

•

Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk

of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a

charger, contact Motorola Enterprise Mobility support.

•

Do not disassemble or open, crush, bend or deform, puncture, or shred.

•

Severe impact from dropping any battery-operated device on a hard surface could cause the battery to

overheat.

•

Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.

•

Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water

or other liquids, or expose to fire, explosion, or other hazard.

.

Getting Started 3 - 7

Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or near a
radiator or other heat source. Do not place battery into a microwave oven or dryer.

•

Battery usage by children should be supervised.

•

Please follow local regulations to promptly dispose of used re-chargeable batteries.

•

Do not dispose of batteries in fire.

•

Seek medical advice immediately if a battery has been swallowed.

•

In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has

been made, wash the affected area with large amounts of water and seek medical advice.

•

If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to arrange

for inspection.

Charging Temperature

IMPORTANT:

Charge batteries in temperatures from 0°C to 35°C (32°F to 95°F).
Note that at temperatures above 30°C the charging temperature is monitored and controlled by the device and the

charging accessory. Charging is halted at temperatures above 35°C.
The device or accessory indicates when charging is disabled due to abnormal temperatures via its LED and/or

battery icon. See Table 4-1 on page 4-5, Table 4-3 on page 4-10 and Table B-2 on page B-7.

Average Charge Time

A battery nominally take three hours to charge at ambient temperatures of 30° C or below. Charging at
temperatures between 30° C and 35° C results in longer charge times of three to six hours.

NOTE Units do not charge at ambient temperatures above 35° C or below 0° C.

3 - 8 CA50/UCA Client & Server Developer & User Guide

Charging Batteries

Before using the CA50 for the first time, charge the battery using a cradle until the green charge status LED lights.
See Table 4-3 on page 4-10 for charge status indications. For information about the accessories available for the
device, see Appendi x B, A c cessories.

NOTE The CA50 does not have an internal battery back up. If the battery is removed or replaced, the device cold

boots.

To charge batteries, use one of the following cradles:

•

Single-Slot CA50 Charging Cradle with Spare Battery Charger on page B-5

•

Eight-Slot Spare Battery Charger on page B-8.

Charging the Battery in a CA50

To charge the battery in a CA50:

1. Connect the charging accessory to the appropriate power source. See Appendix B, A ccessories for setup

information.

2. Insert the CA50 into a cradle. The CA50 begins charging. The charge status LED is solid red while charging,

then turns solid green when fully charged. See Table 4-3 on page 4-10 for charging indications.

For charging times, see Average Charge Time on page 3-7.

Charging Spare Batteries

Use one of the following accessories to charge a spare battery:

•

Single-Slot CA50 Charging Cradle with Spare Battery Charger on page B-5

•

Eight-Slot Spare Battery Charger on page B-8.

To charge a spare battery:

1. Connect the spare battery charging accessory to the appropriate power source.

2. Insert the spare battery into the accessory spare battery charging slot with the charging contacts facing down,

contacting the charging pins in the cradle.
The battery begins charging. The charge LED on the cradle lights to show the charge status.

For charging times, see Average Charge Time on page 3-7.

Charging Temperature

See Charging Temperature on page 3-7 for detailed information.

Battery Management Recommendations

Table 3-1 includes recommendations to maximize the CA50 run time per battery charge.

NOTE Ensure batteries are fully charged before use.

Getting Started 3 - 9

Table 3-1

Out-of-Box
(no Access Point association)

Wireless Profile Creation
(associated to Access Point)

Optimizing User Settings

Battery Management

CA50 Usage Battery Management Recommendation

Associate the CA50 device to an Access Point as quickly as possible.
Out-of-box the CA50 lacks network details and is not associated with an Access Point. In

this state, the internal radio behaves as though the device is in CAM mode, utilizing
maximum radio power until it is associated with an Access Point. The device should not
remain in this max power usage mode for an extended period of time to prevent the battery
from depleting.

Ensure the power mode is set to Max Power Save. This parameter is set through the
scanning of MSP generated Rapid Deployment bar codes. See pages 12-1 and F-1.

•

Use Ring mode versus Vibrate mode; Ring mode consumes less power than Vibrate
mode.

•

Disable the vibrate indicator by modifying the user XML profile in the Alert element
“RecvCallNoCall” within the Alerts node. The “RecvCallNoCall” element must have a
valid token for the value of the VisibleIndicator attribute and an empty string for value
of the VibrateIndicator attribute.
Example:

<Alerts>
.
.
<Alert Event=”RecvCallNoCall” tone=”\Application\Wav\NewMsg.wav”
VisibleIndicator=”RedSlowBlink” VibrateIndicator=”” />
.
</Alerts>

When Not in Use

•

Use the earbud, when possible, versus the CA50 internal speaker; use of an earbud
consumes less power than using the CA50 internal speaker.

•

Backlight: The backlight is a contributor to battery usage. Excessive backlight usage
can contribute to reducing run time. The backlight can be modified using the UCA
server Web Console:
System Settings > Client.Backlight.Level (see System Settings on page 9-37).

•

Suspend the CA50 by putting it into

Note:

When in sleep mode, CA50 power consumption is significantly reduced but
not eliminated. In this mode the CA50 can remain out of a c harger for approx im ately 4 8
hours before requiring a recharge.

For more information on charge times see Charging Batteries on page 3-8.

sleep mode

.

3 - 10 CA50/UCA Client & Server Developer & User Guide

Table 3-1

Battery Management (Continued)

CA50 Usage Battery Management Recommendation

Optimizing a Wireless
Network for Voice
Communication

Maximizing Run Time
(wireless infrastructure
optimization)

Using the VoIP capabilities of the CA50 requires the wireless network to be optimized for
voice, which places special demands on the network beyond those required for data
alone. Many networks in use today are only optimized for data traffic.

•

Most wi-fi systems are built to deliver a signal strength of -75dBm. This is enough
power for laptops to surf the Web and email.

•

VoIP requires a better signal to maintain a call and should be designed at -65dBm,
which assures at least a 20dB SNR, even with a high noise floor.

For details on tools to perform a voice centric network site survey, see what is the first
step in selling the CA50 Solution?

The items below are listed in order of impor tance w ith the m ost important recommendation
first:

•

A high multicast bit rate (set at the Access Point) increases run time while decreasing
walkie-talkie range and quality.

•

Increasing the number of CA50 devices actively engaged in voice (unicast) calls
associated with the same Access Point can decrease CA50 run time and voice
(unicast) call quality.

Loads associated with wireless bar code scanning and walkie-talkie communication
are less taxing than voice (unicast) calls.

•

Increasing the RF activity (from non-CA50 devices, Access Points, noise, etc.) in the
area of CA50 usage can decrease the CA50 run time, voice quality and range.

•

Increasing CA50 distance from an associated Access Point can decrease CA50 run
time (due to rate scaling) even when no perceptible degradation in voice quality is
noted.

Notes:

1

When

a CA50 is out of range of an Access Point, radio power consumption is

maximized, significantly degrading run time/battery life.

2

In 802.11b and 802.11g implementations, it is recommended to use radio channels

1, 6 and 11 to minimize inter-channel interference (which decreases run time).

NOTE Standard mobile suspend (sleep mode), resume and auto suspend modes used in Motorola mobile

devices do not apply to th e CA5 0 voi ce de vice becau se the radio must st ay ac tive to trans mit walkie- t alkie
conversations and receive incoming voice calls.

Powering On the CA50 - Pre-deployment

PL X.XX.XXX
CE X.XX.XX
PM XX.XX.X

CA Menu

Rapid Deployment

The CA50 device powers on when a charged battery is installed (see Inserting the Battery on page 3-4). If a
charged battery was already installed and the device is put into sleep mode, press any key to wake the device.

NOTE If the device does not p ower on, th e battery charg e may b e deple ted. See Charging Batteries on page 3-8.

Upon initial use, first time out-of-box, the Motorola splash screen displays briefly and then the device boots up to
the CA Menu. For additional information about the CA Menu see CA Menu on page 3-12.

Main

Rapid Deploy

Programs
Settings
System info

Getting Started 3 - 11

Figure 3-6

NOTE Use Rapid Deployment bar codes to initially stage and deploy the CA50 by setting the wireless network

Motorola Splash Screen and CA Menu.

configuration and enter the UCA server IP address. For information about configuring the CA50 using
Rapid Deployment, see Chapter 12, Staging and Deploying CA50s and Appendix F, Rapid Deployment.

3 - 12 CA50/UCA Client & Server Developer & User Guide

CA Menu

The CA Menu is the factory programmed start menu that allows access to the Rapid Deployment client, device
settings, system information (such as OS version), reboot options and sleep mode (power off). The CA Menu
displays when any of the events below are encountered.

•

First boot up of the device out-of-box.

•

Rebooting the device without UCA server details loaded (for example, the UCA server IP address).

•

Rebooting the device and manually pushing override keys that allow access to the CA Menu.

NOTE The CA Menu displays out-of-box and when reconfiguring the device, essentially whenever the CA50 is

not running its UCA client application.

From the CA Menu use the Up and Down arrow keys to highlight a menu option. Press the Scan/Select (S) key to
launch an option. For a list of CA Menu options, see Table 4-6 on page 4-19.

To access the CA Menu, see Accessing the CA Menu on page 4-18.

Sleep Mode

To place the CA50 device in sleep mode:

•

Select Sleep mode from the CA Menu (see CA Menu Options on page 4-19).
or

•

On the UCA client application desktop, press the left soft key to display the UCA client application desktop
menu (defined by the user profile and the current menu state). Use the Up and Down keys to select Sleep
mode.

Getting Started 3 - 13

NOTE When in sleep mode, CA50 power cons umpti on is si gnifican tly reduc ed but no t elimi nated. Th e CA50 c an

remain out of a charger for approximately 48 hours before requiring a recharge.
Placing the CA50 into sleep mode preven ts the occurre nce of comm unicatio ns (e.g., OS upgra des, phone

book updates, etc .). If the device is in sleep mode and pl aced in the cradle, the dev ic e wakes up and logs
off the user.

Figure 3-7

Figure 3-8

Power Off

Remove the battery to power off the CA50 device.

Desktop Display UCA Client Application Desktop Menu

• The Sleep mode? confirmation window displays.

Sleep Mode Confirmation Display

• Press the left soft key to se lect Yes to turn off the screen and radio and put the device into sleep mode.

• Press the right soft key to select No (to avoid sleep mode) and return to the prior screen.

3 - 14 CA50/UCA Client & Server Developer & User Guide

(Page intentionally blank.)

Chapter 4 CA50 Modes of Operation

Overview

This chapter covers various information about using the CA50, post-deployment.
Valuable topics in this chapter include:

• Logging in and logging out (beginning on CA50 Login - Post-deployment on page 4-2)

• Employee identity validation (page 4-3)

• Status icons (page 4-5)

• Keys, controls and features on the device (page 4-7)

• Earbud use (page 4-13)

• Scanning (page 4-15)

• Resetting (page 4-17)

• Desktop menus (page 4-19)

• Walkie-talkie (page 4-31)

• RF network optimization for walkie-talkie communication (page 4-31)

• Naming walkie-talkie channels (page 4-33)

• Vo ice (unicast) calls (page 4-36)

• Business applications (page 4-54)

• Messaging/paging (page 11-26 and page 11-44).

NOTE 1. For a complete checklist outlining all the develo pment and deploy ment ac tivit ies requ ired to im plement

a CA50 solution, see the

2. For a table listing the mo st commo nly request ed topic s within this manual, see the Quick S t artup Gu ide
on the last page of the manual.

Development and Deployment Checklist on page 2-1.

4 - 2 CA50/UCA Client & Server Developer & User Guide

xx.x

OS version

CA50 Login - Post-deployment

Login Options

There are two login options for a store location. Only one method can be used at a single location.

•

Scan bar codes login:CA50 users scan a bar code to log into the device. User accounts are created on the
server application. The login bar code sheet must be generated by a third party application.

•

Numeric input login: CA50 users enter a unique four digit number that is tied to a specific user account. Input
is supported through a ‘spin box’ UI.

NOTE The numeric input can be a number from 1 to 5 digits.

If a device must be redeployed, an administrator must access the CA Menu and launch Rapid Deployment, or
perform another deployment option.

See Powering On the CA50 - Pre-deployment on page 3-1 1 for information about pre-deployment.
See Appendix F, Rapid Deployment for information about loading software onto the CA50 and configuring the

device for use.

Power On

1. The CA50 device powers on when a charged battery is installed (see Inserting the Battery on page 3-4). If a

charged battery was already installed and the device is put into sleep mode, press any key to wake the device.

NOTE If the device does no t power on, the battery ch arge may b e low or de pleted. See Charging Batteries on

page 3-8

2. The Motorola splash screen displays during boot. The device ID and boot type also display.

Figure 4-1

1. The device attempts to connect to the network, negotiating the network connection. On this screen, the user

can press the right soft key to Cancel connection negotiation and put the device into sleep mode.

Motorola Splash Screen

NOTE Because login options are serve r configurabl e (see Login Options on page 4-2) an automatic login can

be enabled on the server and the screen samples that follow may not display at login.

.

Figure 4-2

Network Negotiation Screen

CA50 Modes of Operation 4 - 3

UCA client application version

2. The device connects to the UCA server. On this screen, press the right soft key to Cancel the connection and

to put the device into sleep mode.

Figure 4-3

3. Upon successful login, the UCA client application can display a login prompt. The login prompt is server

Server Connection Screen

configurable (see Login Options on page 4-22).

NOTE If the device cannot connect to the network or find the UCA server during the login attempt, an error

message displays, a beep sounds and a red LED blinks. A countdown error screen appears. When the
countdown is complete, an automatic retry is attempted. If the Log key is pressed from the countdown
screen, a Log screen displays with a log of the attempted network connection error. Automatic retry is
disabled while in the Log screen.

From the Log screen a user can press the right soft key to go Back: to the error screen and restart
automatic retry, or press right soft key to Cancel and put the device into sleep mode.

Employee Identity Validation (Scanning a Login Bar Code and entering a PIN)

For an employee to log in to the UCA server, scan an employee login bar code and optionally enter a PIN. For
additional details see page D-15 and E-14

NOTE The Employee Identity Validation process is controlled by the UCA server application. For details see

page 5-1.

When the device is logged off, a log in prompt screen displays.

1.

Scan bar code

to log in

.

Exit

Figure 4-4

2. Press the Scan/Select key to scan the appropriate login bar code. Upon a successful login, a decode beep

sounds and the green LED blinks.

3. If a PIN is required to continue, the PIN input screen displays.

Figure 4-5

Login Prompt

PIN Input

NOTE PIN entry can be used to enhance security and assist in employee identity validation. For a sample

implementation see

page E-14.

4 - 4 CA50/UCA Client & Server Developer & User Guide

4. Press the Up and Down keys to increment numbers in the current number field.

5. Press the left soft key to advance to the Next number field and press the Up and Down keys to increment

numbers in the current number field.

6. Repeat until the correct PIN is entered in each number field.

7. Upon successful login, the desktop displays.

10:523

First name, L

x123

Menu

Phn Bk

Figure 4-6

Successful Login - Desk to p

Logoff Options

There are several log off options:

•

Scan logoff bar code: Scan a specified bar code to log off. This logoff method only works when the device is
at the desktop screen.

•

Menu selection logoff: Select the log off option from the menu.

•

Cradle logoff: Put the device into the charge cradle to logoff. Logoff is triggered by detecting an AC power
connection.

Upon initial use, initial boot or after a reboot, the Motorola splash screen displays for approximately 10 seconds
and the device boots up to a text-based interface to CA Menu that displays the Start menu.

Display Status Icons

Status Bar

Option Bar

Signal Strength

Communication Status

Title

Battery Sta tus

Name

1

S

10:52S

First name, L

x123

CA50 Modes of Operation 4 - 5

Menu

Figure 4-7

Table 4-1

Wireless Signal Strength

Communication Status

CA50 Display Icons CA50/UCA Client & Server Developer & User Guide

CA50 Display Screen

Icon Description

x

1 - 32

Phn Bk

Excellent wireless network signal (100%-75% signal).

Fair wireless network signal (50%-25% signal).

No wireless network signal.

Walkie-talkie comm unic ation transmit channel number.
A number from 1-32 channels displays in walkie-talkie communication

non-scan mode.
Channel number.

Single channel walkie-talkie communication mode.

Title

10:52

Walkie-talkie communication scan mode.

On Call icon.
Displays when on an active voice (unicast) call.

Mute mode.
Displays when speaker is muted and when microphone is muted while on a

voice (unicast) call.

Do not disturb.

Time of day in hh:mm format (default); 12 hour clock.
On a menu, phone book or business application screen a title displays. The

title is one to four characters in length. If no title is available, the default is
time of day.

4 - 6 CA50/UCA Client & Server Developer & User Guide

Table 4-1

Battery Strength

CA50 Display Icons CA50/UCA Client & Server Developer & User Guide (Continued)

Icon Description

Battery Strengths (from left):

•

Battery is fully charged (100% - 75% charge remains)

•

75% - 50% charge remains

•

50% - 25% charge remains

•

25% - 10% charge remains

•

10% - no charge remains

• When the capacity of the battery reaches this level the battery icon
blinks and an error tone sounds once every minute.

AC Power - Battery is charging

Battery capacity is unknown
On USB - Battery Installed

On USB - No Battery Installed
AC Power - No Battery Installed
AC Power - Charge Complete

AC Power - Too Cold to Charge
AC Power - Too Hot to Charge
AC Power - Charger Fault

CA50 Keys, Actions and Features

CA50 Modes of Operation 4 - 7

Table 4-2

KEYS

Soft Keys Left and right soft key functions are identified by the screen display.
Scan/Select (S) key A

Front Application Key (Walkie-Talkie)

Side Application Key (Walkie-Talkie)

CA50 Key Functionality, Device Actions and Features

Key/Action/Feature Description

Select

menu. This key can be programmed to scan the bar code and post the data to the
server when the device is in desktop mode. The URL to post the data can be
modified/updated in the System Settings tab of the UCA server console. The
developer can only reprogram this key for business applications when the device is
in the desktop mode.

The
URL. By default, it posts to the sample item lookup application. This default applies
system-wide with the possible exception of within a business application where
developers can override the default.

Press the
boots.

Walkie-Talkie

business application. The key can be defined as a hotlink from the UCA Client.
See

Walkie-Talkie

business application. The key can be defined as a hotlink from the UCA Client.
See

key when a menu is activated; a

Scan

key launches the scan engine and post s decoded dat a to a server-defin ed

Mute

and

Scan/Select (S)

key by default. The developer cannot override the functionality in a

Chapter 7, XML Profile for Configuration

key by default. The developer cannot override the functionality in a

Chapter 7, XML Profile for Configuration

Scan

keys simultaneously to perform warm and cold

.

.

key to scan bar codes when not in a

Up and Down Arrow Keys Always scroll, but are server configurable for the desktop only. When in desktop

mode, these keys can be configured to launch a business application.

Volume Keys Up: Increases speaker or receiver volume, depending on the state of the device.

Down: Decreases speaker or receiver volume, depending on the state of the device.

Mute Key Mutes speaker or microphone, depending on the state of the device.

Press the
boots.

Mute

and

Scan/Select (S)

keys simultaneously to perform warm and cold

4 - 8 CA50/UCA Client & Server Developer & User Guide

Table 4-2

CA50 Key Functionality, Device Actions and Features (Continued)

Key/Action/Feature Description

ACTIONS

Boot - Warm

Use the Up and Down keys an d select Warm Boot from the CA Menu.
or
Press and hold the Mute and Scan/S elec t (S) keys simultaneously (for button

locations, see page 3-2) until a blank screen displays. Release the buttons while
the red LEDs are flashing. This takes approximately 3 seconds.

See

Performing a Warm Boot on page 4-17

Boot - Cold Remove and re-insert the battery.

or
Use the Up and Down keys to select Cold Boot from the CA Menu.
or
Press and hold the Mute and Scan/Sele ct (S) keys simultaneously until the screen

displays the characters }}} (shown below). When these characters display release
the Mute and Scan/Select (S) keys. Failure to release these keys re-initiates a cold
boot.

}

}

}

for detailed information.

See

Performing a Cold Boot on page 4-17

Calls - Walkie-Talkie Press either the side or front

Walkie-Talkie

for detailed information.
key.

Calls - Voice Find a name in the phone book on the device and press the

Note: The phone book is configurable via the server application.
Device on Press any key to turn the device on.
Device off Select Sleep mode from the CA Menu.

Note: Menu items are configurable via the server application. The sleep mode

feature may not apply to all environments.

Note: When in sleep mode, CA50 power consumption is significantly

reduced and can remain out of a charger for approximately 48 hours
before requiring a recharge.

Placing the CA50 into sleep mode prevents the occurrence of
communications (e.g., OS upgrades, phone book updates, etc.). If the
device is in sleep mode and placed in the cradle, the device wakes up
and logs off the user.

Mute microphone Press the

Mute

key.

Note: The microphone can only be muted while on a voice call.
Unmute microphone Press the

Mute

key.

Note: The microphone can only be muted while on a voice call.

Scan/Select (S)

key.

CA50 Modes of Operation 4 - 9

Table 4-2

Mute speaker Press the

Unmute speaker (if muted) Press the
Scan a bar code Press the

Volume - Increase receiver Press the

Volume - Decrease receiver Press the

Volume - Increase speaker Press the

Volume - Decrease speaker Press the

CA Menu access Press and hold the left soft key at boot time.

CA50 Key Functionality, Device Actions and Features (Continued)

Key/Action/Feature Description

Mute

key.

Note: The speaker can only be muted when the user is not on a voice call.

Mute

key.

Scan/Select (S)

Note: Usually used to scan a bar code except when in a menu list or on a tumbler or

a scrollable information screen.

Volume Up

Note: Receiver volume can be adjusted while on a voice call only.

Volume Down

Note: Receiver volume can be adjusted while on a voice call only.

Volume Up

Note: Speak er volume can be adjusted from any sc reen, except w hen on a voice call .

Volume Down

Note: Speak er volume can be adjusted from any sc reen, except w hen on a voice call .

key.

key.

key.

key.

key.

FEATURES
Connectors

ActiveSync USB Mini-B
Charge Contacts (2) Charging contacts for cradle connections.
Earbud Earbud (audio) jack (2.5mm).

Communication

Receiver Sound out for voice calls.
LED Green, red and amber.
Microphone Sound in for walkie-talkie and voice (unicast) calls.
Speaker Sound out for walkie-talkie and notifications
Scan Window Emits laser for scanning bar codes.

4 - 10 CA50/UCA Client & Server Developer & User Guide

CA50 Indications

LED Indications

Table 4-3

Walkie-Talkie Indications

Start walkie-talkie
communication transmi t

Start walkie-talkie
communication re ce iv e

Voice (Unicast) Call Indications

Receive a call Blink green during ring
Make a call Off
Busy Off

Scanning Indications

Active scanning/laser on Off
Successful decode Single green blink

Network Indications

Connecting to network/server Off

CA50 LED Indications

Event LED Status

Off

Off

Connected to UCA server Single green blink
Connection failure Slow red blink
No connection/lost connection Slow red blink

Battery Charging Indications
Note: CA50 LED (lights only when the device is in cradle.

Charge in progress Sol id red
Charge complete Solid green

(When the AC power cord is removed, LED turns off.)
Charge error Red blink
No AC power Off

LED Indications

Notification Indications The device LED indications on the notification message are

configurable through profile as well as from the messaging API.

See SendNotification on page 11-26.

Note: All LED indications are on the CA50 device unless otherwise noted.

Audio Indications

CA50 Modes of Operation 4 - 11

Table 4-4

Walkie-Talkie Indications

St art Walkie-Talkie
communication transmi t

St art Walkie-Talkie
communication re ce iv e

Voice (Unicast) Call Indications

Receive a call Ring tone (end-user configurable)
Make a call Ringing tone (via receiver)
Busy Busy tone (via receiver)

Scanning Indications

Active scanning/laser on No sound
Successful decode Successful decode tone

Network Indications

Connecting to network/server No sound

CA50 Audio Indications

Event Audio Status

Start walkie-talkie communication transmit tone

Start walkie-talkie communication transmit tone

Connected to UCA server Connection tone
Connection failure Single ‘error’ tone
No connection/lost connection Single ‘error’ tone
Battery low indicator Plays an audio file (configurable in the profile)

Power Indications

Low battery Beeps every 60 seconds when the battery is 10 percent (or lower)*

Screen Indications

Low battery Blinking battery icon

Audio Indications

Notification Indications Audio indications for notification messages on the device are

configurable through the profile as well from the messaging API.
See SendNotification on page 11-26.

*The enable/disable of the low battery beep and the beep interval are controlled by registry keys:

[HKEY_LOCAL_MACHINE\Software\Motorola\UCAShell\UCAClient]
BatteryIconBeepEnable"=dword:1; 0 - Do not beep, 1 beep on low batt
BatteryBeepInterval"=dword:3C; time in seconds for the low battery sound to beep

4 - 12 CA50/UCA Client & Server Developer & User Guide

Screen Indications

Table 4-5

Walkie-Talkie Indications

Start walkie-talkie
communication transmi t

Start walkie-talkie
communication re ce iv e

Voice (Unicast) Call Indications

Receive a call Caller ID
Make a call Outbound caller ID
Busy Outbound caller ID
Low battery The low battery image blinks

Scanning Indications

Active scanning/laser on No display
Successful decode Application dependent; no display by default

Network Indications

CA50 Display Screen Indica tio ns

Event Display Status

No display

No display

Connecting to
network/server

Connected to UCA
server

Connection failure Error message
No connection/lost

connection
Lost Connection Device can be configured to Beep or log the loss of connection, disabled

*Option to Beep or Log the loss of RF Signal. This feature is controlled by the following reg keys:

[HKEY_LOCAL_MACHINE\Software\Motorola\UCAShell\UCAClient]
"SignalLossBeep"=dword:0 ; 0 - No Beep, 1 - Beep for signal loss
"SignalLossLog"=dword:0 ; 0 - No Log, 1 - Log of signal loss

Battery Charging Indications

Charge in progress Battery icon in charging state
Charge complete Battery icon fully charged
Charge error Charge error message

Connecting message

UCA client application

Error message

by default*

CA50 Modes of Operation 4 - 13

Table 4-5

No AC power Battery icon

Other

Do not disturb Status bar icon and desktop text

CA50 Display Screen Indications (Continued)

Event Display Status

Using an Earbud

Y ou can use a mono earbud for audio communication when using an audio-enabled application. To use an earbud,
plug the earbud (2.5mm jack) into the mono audio connector on the side of the CA50. Plugging an earbud into the
jack mutes the speaker.

Figure 4-8

Mono Earbud Connection

4 - 14 CA50/UCA Client & Server Developer & User Guide

Wireless Security Protocols for the CA50

CA50 wireless security is based on underlying Fusion support. At each CA50 release, a subset of voice-friendly
security modes are validated for use with CA50 voice.

Currently, the CA50 supports the following security protocols. The most secure are listed first:

•

WPA2-AES (see note 1)

•

WPA-TKIP (see note 1)

•

WEP 128 (see note 3)

•

WEP 40

•

Open (see note 2)

WPA2-AES is the most secure; in addition, it is typically slightly faster than WPA-TKIP due to improvements in the
protocol.

WPA-TKIP provides a good balance between security and roam times. It can also serve as stand-in for WPA2-AES
for advanced debugging: WPA-TKIP can be decrypted with a full wireless snooper capture, while WPA2-AES
cannot.

NOTE 1 The use of an authentication server is not recommended for voice.
NOTE 2 Recommended for diagnosis and fast roaming.
NOTE 3 Consider if it meets security needs. WEP is a natural fast roamer.

Data Capture

Scan
Window

The CA50 offers laser scanning for 1D bar codes.

CA50 Modes of Operation 4 - 15

Figure 4-9

Scan Window

Laser Scanning

The CA50 has an integrated laser scanner with the following features:

•

Reads a variety of bar code symbologies, including the most popular linear, postal, and 1D code types.

•

Intuitive aiming for easy point-and-shoot operation.

Scanning Considerations

Typically, scanning is a simple matter of aim, scan, and decode and a few quick trial efforts master it. However,
consider the following to optimize scanning performance:

•

Range
Any scanning device decodes well over a particular working range — minimum and maximum distances from

the bar code. This range varies according to bar code density and scanning device optics.
Scanning within range brings quick and constant decodes; scanning too close or too far away prevents

decodes. Move the scanner closer and further away to find the right working range for the bar codes being
scanned.

•

Angle
Scanning angle is important for promoting quick decodes. When laser beams reflect directly back into the

scanner from the bar code, this specular reflection can “blind” the scanner.
To avoid this, scan the bar code so that the beam does not bounce directly back. But don’t scan at too sharp

an angle; the scanner needs to collect scattered reflections from the scan to make a successful decode.
Practice quickly shows what tolerances to work within.

•

Hold the CA50 farther away for larger symbols.

•

Move the CA50 closer for symbols with bars that are close together.

NOTE Scanning procedures depend on the application and CA50 configuration. An application may use

different scanning procedures from the one listed above.

4 - 16 CA50/UCA Client & Server Developer & User Guide

Incorrect

Correct

Scanning

1. Ensure that a scan enabled application is loaded on the CA50.

2. Aim the scan window at the bar code.

4“

4“

Figure 4-10

3. Press the Scan key. Ensure the red scan beam covers the entire bar code. A single green LED blink, by

default, to indicate the bar code was decoded successfully.

Figure 4-11

Laser Scanning

Laser Scanner Aiming Pattern

Resetting the CA50

}

}

}

There are two reset functions, warm boot and cold boot. Perform a warm boot first. If the device still does not
respond, perform a cold boot.

Neither a warm nor cold boot clears deployment settings such as network login and UCA server IP address.

Performing a Warm Boot

The state of the device (pre-deployment or post-deployment) determines the display when the warm boot
completes. If the state of the device is pre-deployment, by default the device boots into the CA Menu.

If the state of the device is post-deployment, by default the device boots into the UCA client application and
attempts to connect to the UCA server. To boot into the CA Menu when the boot completes, the user must press
and hold the left soft key during the boot.

There are two ways to perform a warm boot:

•

Use the Up and Down keys and select Warm Boot from the CA Menu.
or

CA50 Modes of Operation 4 - 17

•

Press and hold the Mute and Scan/Select (S) keys simultaneously until a blank screen displays and the red
LED flashes. This takes approximately 3 seconds.

IMPORTANT When the blank screen displays the user must release t he keys when the warm boot initiates to

avoid initiating a cold boot.

Performing a Cold Boot

The state of the device (pre-deployment or post-deployment) determines what is displayed when the cold boot
completes.

•

If the state of the device is pre-deployment, by default the device boots into the CA Menu.If the state of the
device is post-deployment, by default the device boots into the UCA client application and attempts to
connect to the UCA server. To boot into the CA Menu when the boot completes, the user must press and hold
the left soft key during the boot.

There are three ways to perform a cold boot:

Use the Up and Down keys and select Cold Boot from the CA Menu.or

•

Press and hold the Mute and Scan/Select (S) keys simultaneously until the screen displays the characters
}}} (shown in Figure 4-12). When these characters display release the Mute and Scan/Select (S) keys.

Failure to release these keys re-initiates a cold boot.

Figure 4-12

•

Cold Boot Display

or
Remove and reinsert the battery.

4 - 18 CA50/UCA Client & Server Developer & User Guide

Waking the CA50

When the device is in sleep mode (suspended), wake the device by pressing any key.

Accessing the CA Menu

To access the CA Menu when an application and/or network settings are already loaded on a CA50, for example
after the CA50 is deployed in a store environment:

1. Warm boot the device: Press and hold the Mute and Scan/Select (S) keys simul taneous l y (for butto n

locations, see page 3-2) until a blank screen displays. Release the buttons while the red LEDs are flashing.
This takes approximately 3 seconds.

2. IMMEDIA TELY WHILE THE RED LED IS STILL FLASHING, press and hold the left soft key until the CA Menu

screen displays. DO NOT RELEASE the left soft key until the CA Menu displays and remains on the display for
5 seconds.

For details about the CA Menu, see CA Menu on page 3-12.

Out-of-Box CA Menu Options

Table 4-6 lists the out-of-box menus available on the CA Menu when the device is powered on. Use the left and

right soft keys on the device to highlight menu options and press the Scan/Select (S) key to launch the highlighted
option.

CA50 Modes of Operation 4 - 19

Table 4-6

Rapid Deployment

Programs

Note: There are several
highlights.

UCA Client Application Invokes the UCA client application which attempts to connect to the UCA server.
ScanSamp ScanSamp (scan sample application) prompts the user to scan a bar code and the scann ed data

CA Menu Options

Menu Description

Prior to use, the CA50 device must be configured. The Rapid Deployment client facilitates
software downloads to the CA50 client.

For detailed information about the Rapid Deployment Client, see

Deployment

out-of-box

displays. Scroll up and down to display all available data. Press
another bar code, or press the right soft key to exit and return to the previous window.

Example of scanned data displayed:
Data: 65830923843078; Type: 0x32; Source: SCN:UPCA; Time: 00:00:22.

This application can also be used to test the laser if it does not emit when the
pressed.

To scan a bar code:

1. On the CA Menu, select Programs > ScanSamp.

2. Press Scan/Select to launch the ScanSamp test application.

.

programs on the CA50 when the device is powered on. The programs listed below are

Appendix F, Rapid

Scan/Select

again to scan

Scan/Select

is

3. Aim the scan window at a bar code and press Scan/Select. The laser emits, the lower

left of screen displays Acquiring, and the red LED remains on until the data is acquired or
the laser times out.

4. View scan data on the display. On a good decode, the green LED lights for approximately

3 seconds and the scan data displays. Use the down arrow to scroll through the
information.

See

T roubleshooting the CA50 Device on page 14-11

problems and solutions.

for information about scanning and laser

4 - 20 CA50/UCA Client & Server Developer & User Guide

Table 4-6

CA Menu Options (Continued)

Menu Description

Audio Test App Audio Test allows the user to play and record sounds and select the output type (speaker or

handset). This application can also be used to test the audio play logic for the speaker and the
receiver and can also test the audio record using the microphone.

Select Play Audio to choose a sound file to play from various sources (e.g., network, Platform
folder, Application folder, etc.).

To play and record sounds:

1. On the CA Menu, scroll to select Programs > Audio Test App. The application executes

and displays the AudSamp screen.

2. Scroll to Output: Handset and press Scan/Select. The output option toggles from to

Handset to Speaker.

3. Scroll up to Play Audio and press Scan/Select to display the AudSamp Play... screen.

4. Press Scan/Select to select the File: option. The Select File screen displays.

5. On the Select File screen navigate to a file to play and press Scan/Select to select the

highlighted file. The AudSamp Play... screen

6. Scroll down to Play... and press Scan/Select to play the .wav file. When the Repeat

option is set to Off, the s

7. If the Repeat option is set to Off, scroll down to Repeat: and press Scan/Select to

Repeat ON and OFF.

elected audio file plays one time.

Set Repeat to On

displays the se le ct e d file .

toggle

(Audio Test App continues on the next page)

CA50 Modes of Operation 4 - 21

Table 4-6

CA Menu Options (Continued)

Audio Test App
(continued)

Menu Description

8. Scroll up to Play... and press Scan/Select to play the .wav file. When the Repeat option

is set to On, the s

9. Press the left soft key to stop the audio file from playing.

10. Press the right soft key to go back to the main AudSamp screen.

11. On the main AudSamp screen (abo ve) scroll down to Record Audio and press

elected audio file plays continually.

Scan/Select to display the AudSamp Record screen (below).

12. Scroll down to Record... and press Scan/Select.

CA50 receiver. The recording sound saves to the test.wav file.

Recording begins.

Play a sound into the

13. At any time, press the right soft key to stop

14. When recording stops scroll down to Play... and press Scan/Select

See

Troubleshooting the CA50 Device on page 14-11

recording.

for information about audio problems

and solutions.

to play the

recording.

4 - 22 CA50/UCA Client & Server Developer & User Guide

Table 4-6

UCA Sys Info The UCA Sys Info application can be used to test a variety of situations.

CA Menu Options (Continued)

Menu Description

•

Mem screen: If the system is sluggish, the memory screen displays whether or not
resources are low.

•

Batt screens: Three battery screens display battery status including power source,
temperature and instantaneous voltage and current draws. If charging issues develop,
these screens display an over temperature condition.

•

IP screen: Displays the IP of the network adaptors including USB if the cable is attached.
The USB IP is 192.168.55.101. If the WLAN device has an IP of 0.0.0.0, it is not connected
to an AP. If there is no IP address at all for the WLAN adaptor, there is a problem
communicating with the radio.

•

MAC screen: Displays the MAC address of the network adaptors. The USB MAC is all
zeros. The WLAN adaptor MAC is in the format 00:15:70:XX:XX:XX. If there is no MAC for
the WLAN adaptor, there is a problem communicating with the radio.

•

•

IMPORTANT

Note: The CA50 must be used for RF site survey s that require optimization of CA50
voice communications. For these sites the CA50 is the only acceptable survey tool.
Other mobile devices (such as an MC50) do not produce an equivalent signal strength
indication as displayed on the CA50.

wlan screen RF Site Survey Tool: Displays the active profile and
strength. The signal strength, displaying the RSSI value in dB, is updated every few
seconds. A user can walk from area to area with the device and the display updates
show the coverage in different areas.

monitors RF

signal

CA50 Modes of Operation 4 - 23

Table 4-6

UCA Sys Info
(continued)

CA Menu Options (Continued)

Menu Description

To acc e ss UCA Sys Info sc re e ns:

1. On the CA Menu, scroll to select Programs > UCA Sys Info. The application executes

and displays the Mem screen.

2.

Press the left soft key to display the next screen (Batt screen).

3.

Continue pressing left soft key to scroll through all the UCA Sys Info screens.

4.

Press the right soft key to exit UCA Sys Info.

4 - 24 CA50/UCA Client & Server Developer & User Guide

Table 4-6

UCA KeyCheck This application can be used to test the keys on the device.

CA Menu Options (Continued)

Menu Description

To ensure all CA50 keys are functioning properly:

1. On the CA Menu, scroll to select Programs > UCA KeyCheck.

2. The application executes and the KeyChk screen displays with the version and

instructions for exiting the program.

3. To verify each key on the device is operating correctly, press the keys listed below to

display the appropriate key data.

NOTE For each key press, three sets of information are displayed and the corresponding key code is in

the last two lines.

Example: For Walkie-Talkie key, the correct key code is 193, as shown below:

•

Press and release the Down arrow key - Key Down 40 and Key Up 40 displays.

•

Press and release the Up arrow key - Key Down 38 and Key Up 38 displays.

•

Press and release Scan/Select key - Key Down 13, WM_CHAR 13 and Key Up 13
displays.

•

Press and release left soft key - Key Down 37 and Key Up 37 displays.

•

Press and release right soft key - Key Down 39 and Key Up 39 displays.

•

Press and release the Volume Up key - Key Down 175 and Key Up 175 displays.

•

Press and release the Volume Down key - Key Down 174 and Key Up 174 displays.

•

Press and release the Mute key - Key Down 173 and Key Up 173 displays.

•

Press and release the side Application key - Key Down 194 and Key Up 194
displays.

•

Press and release the front Walkie-Talkie key - Key Down 193 and Key Up 193
displays.

4. To exit the application, press and release the left soft key three times.

CA50 Modes of Operation 4 - 25

Table 4-6

CA Menu Options (Continued)

Menu Description

UCA NLedTest This application can be used to test the green and red LEDs and the vibrator motor on the

device.
To test the LEDs and vibrator motor on the CA50 device:

1. On the CA Menu, scroll to select Programs > UCA NLedTest.

2. The application executes and the main NLed screen displays.

3. On the main NLed screen scroll to GREEN LED and press Scan/Select to display the

GREEN screen.

4. Scroll to ON and press Scan/Select. The green LED turns on.

5. Scroll to OFF and press Scan/Select. The green LED turns off.

6. Scroll to BLINK and press Scan/Select. The green LED blinks on and off five times then

turns off.

7.

Press the right soft key to go back to the main

8. On the main NLed screen scroll to RED LED and press Scan/Select to display the RED

NLed

screen.

screen.

9. Scroll to ON and press Scan/Select. The red LED turns on.

10. Scroll to OFF and press Scan/Select. The red LED turns off.

11. Scroll to BLINK and press Scan/Select. The red LED blinks on and off five times then

turns off.

12.

Press the right soft key to go back to the main

NLed

screen.

(UCA NLedTest continues on the next page)

4 - 26 CA50/UCA Client & Server Developer & User Guide

Table 4-6

UCA NLedTest
(continued)

CA Menu Options (Continued)

Menu Description

13. On the main NLed screen scroll to VIBRATOR and press Scan/Select to display the

VIBRATOR sc reen.

14. Scroll to ON and press Scan/Select. The vibrator motor turns on.

15. Scroll to OFF and press Scan/Select. The vibrator motor turns off.

16. Scroll to BLINK a nd pres s Scan/Select. The vibrator motor turns on and off five times

then turns off.

17.

Press the right soft key to go back to the main

NLed

screen.

CA50 Modes of Operation 4 - 27

ping IP address

current ping response

time in milliseconds

average response time in milliseconds

total ping responses

received (Rx)

ping Time Outs (TO)

minimum ping response

time in milliseconds

average response time in milliseconds

Total ping responses

received (Rx)

ping Time Outs (TO)

maximum ping response time in
milliseconds

Table 4-6

CA Menu Options (Continued)

Menu Description

UCAPing This application can be used to verify that the device can reach another device and record the

response time.
To ping another device from your CA50 device:

• On the CA Menu, scroll to select Programs > UCAPing. The application executes

and the UCAPing Version screen displays for 2 seconds.

UCAPing V X.X

1. The Ping IP Address Entry screen follows the Version screen.

Ping

1 5 7 2 3 5 0 2 0 2 4 6

Next #

a. Enter the IP address of the device to ping by using the Up and Down arrows to

Exit

Ping

1 5 7 2 3 5 0 2 0 2 4 6

Next #

Exit

modify a number and the left soft key to move the cursor to the next number to
modify. Continue until the appropriate IP address displays.
Note: You must enter all 12 digits for an IP address. For example, the IP address

10.1.14.128 should be entered as 010001014128.

2. When the IP address is complete press the Scan/Select key to start pinging.

3. During the Ping operation, the following screen displays.

Ping

157.235.20.246
18 mS - 19 mS

97 Rx - 0 TO

Stop

4. Press the left soft key (Stop) to suspend current Ping activity. On the Stop status screen

Exit

press the left soft key again to reset the counters and continue pinging.

Ping

30 mS Avg
4 Mn - 285 Mx
1021 Rx - 0 TO

Continue

5.

Press the right soft key to exit the Ping application.

Exit

Airbeam Client For detailed information about the AirBEAM Client, refer to

Settings

Backlight Settings Press

Scan/Select

•

Disable/Enable Backlight

•

Brightness Level (of the display): Dimmest; Dim; Bright; Brighter; Brightest

•

Backlight Timeout: 2 sec; 5 sec; 10 sec; Always On

•

On with Keypress: Yes; No

to modify the setting below; press

Airbeam documentation

Up/Down

keys to scroll options list.

.

4 - 28 CA50/UCA Client & Server Developer & User Guide

Table 4-6

Scanner Press

CA Menu Options (Continued)

Menu Description

Scan/Select

•

Scnr Name: Displays the name given to the device.

•

Reader Params: Displays Reader Type; Aim Type; Aim Duration; Aim Mode; Beam
Width; Beam Timer; Redun; Security Level.
Note: Not all Reader Parameter settings can be modified.

•

Interface Params: Displays Interface Type; Enbl Stl Time; Pwr Stl Time.

•

Scan Params: Displays ID Type; Scan Type; Local Feed; Dcd Beep Time; Dcd Beep
Freq; Dcd LED Time; Dcd WAV File; Start Beep T ime; S t art Beep Freq; Start LED T ime;
Start WAV File; Inter Beep Time; Inter Beep Freq; Inter LED Time; Inter WAV File; Fatl
Beep Time; Fatl Beep Freq; Fatl LED Time; Fatl WAV File; NFatl Beep Time; NFatl
Beep Freq; NFatl LED Time; NFatl WAV File; Act Beep Time; Act Beep Freq; Act LED
Time; Act WAV File.

to modify the setting below; press

Up/Down

keys to scroll options list.

CA50 Modes of Operation 4 - 29

Table 4-6

Network Press Scan/Select to modify the setting below; press Up/Down to scroll options list.

CA Menu Options (Continued)

Menu Description

•

Network Status - Displays Active Profile and IP Address

•

Manage Profiles - Add or manage existing profiles

• Add - To add a profile, you must create test bar codes using a third party tool for
Profile Name and SSID, as well as other fields that require data input.

• Options for existing profiles:

• Disable - Disable profile. Profile remains in the list.

• Edit Profile - Only profiles entered with the Add Profile option can be edited .

Profiles scanned in with RD bar codes or imported are encrypted and the details
cannot be viewed.

• Connect - Connect to this profile.

• Move Up - Move up in the profile list.

• Move Down - Move down in the profile list.

• Delete - Delete profile from registry.

Note: If profile was scanned in or exported, a reg key is created on the CA50. If
this reg key is not deleted, the profile remains on the device and appears in the
list after a cold boot. Rapid Deployment creates the following two reg keys on the
CA50 in the \Application directory:

FuPBAPIPluginCBO.reg
FuPBAPIPluginCBP.reg

•

Export Profiles - Export current profiles into reg key(s).

•

Import Profiles - Import profile reg key(s).

•

Adaptor Params - Adaptor Type and MAC address of radio.

•

Select 802.11 Band - Enable/Disable B/G and/or A band (B/G only is on by default).

•

Select 802.11d Options - Enable/Disable 802.11d (is on by default).

•

Enable Profile Roaming - Profile Roaming is disabled by default.

•

Fusion Version Info - Version numbers of the Fusion Components.

•

Save Fusion Log - This saves a snapshot of the Fusion log to a file in the \Application

folder called FusionLog.txt.
Certificates Manage certificates.
Date and Time Set date, time, and time zone on the device.
System Properties View and change program store and object store memory allocations.

System Info

UUID Universal Unique Identifier of CA50 device
OS Version xx.xx.xxxx CE core version number.
OEM Name xxx Motorola.
OEM Version x.xx.xx Build revision for CA50 software.

4 - 30 CA50/UCA Client & Server Developer & User Guide

Table 4-6

BL xx.xx.xxxx Monitor code version.
PM xx.xx.xxxx Power micro version.
Display Display specifications such as type, resolution, colors, BBP, and adaptor version information.
Battery Info Display power source, battery type, and battery charge.
Misc Hardware information such as clock speeds and flash ID.
DLL/EXE Versions Version information for all drivers and executables on the device that respond to the

Sleep Mode

Cold Boot

CA Menu Options (Continued)

Menu Description

GetVersionInfo API.
Suspend the device (see

Note: When in sleep mode, CA50 power consumption is significantly reduced and can

remain out of a charger for approximately 48 hours before requiring a recharge.
Placing the CA50 into sleep mode prevents the occurrence of communications

(e.g., OS upgrades, phone book updates, etc.). If the device is in sleep mode
and placed in the cradle, the device wakes up and logs off the user.

Cold boot the device (see

Sleep Mode on page 3-13

Resetting the CA50 on page 4-17

).

).

Warm Boot

Warm boot the device (see

Resetting the CA50 on page 4-17

).

Walkie-Talkie (Multicast) Communication

Walkie-talkie communication is initiated and controlled by the UCA client application running on the CA50. This
feature operates in speaker phone mode as well as with an earbud. walkie-talkie communication is initiated by
pressing a key on the CA50 at which time the device sounds a tone to prompt the user that voice communication
can begin. The user is also prompted with an alert tone indicating an incoming communication. Speaker and
earbud volume is controlled by the keys on the client device and can be adjusted at any time, except while on a
voice (unicast) cal l

Walkie-talkie functionality supports up to 32 separate channels that are prioritized by channel number (where 1 is
the highest priority and 32 is the lowest). The UCA server and UCA client application can associate channels with
functional names, such as emergency, department, etc., but the implementation below the UCA client application
only supports channel numbers when processing calls.

Once the CA50 device has successfully logged in, the UCA server is not required for the CA50 to function properly
in walkie-talkie mode. If the CA50 loses its login information, the CA50 requires an up and running UCA server to
log in again to enable walkie-talkie functionality. For additional information, see CA50 Capabilities with an Offline

UCA Server on page 6-58.

The following basic functionality is present in walkie-talkie mode:

(see Voice (Unicast) Calls on page 4-36).

CA50 Modes of Operation 4 - 31

NOTE For a detailed overview of walkie-talkie functionality, see Walkie-Talkie (Multicast) Functionality on

page 1-3

•

A list of channels is provided to the UCA client when a user logs in. For details about how to set channels,
see XML Profile for Configuration on page 7-1.

•

Only one voice at a time can be transmitted half duplex on a channel (i.e., the device hears only one channel
at a time; there is no channel mixing).

•

In Normal mode or Scan mode the channel with the highest priority plays.

•

In Single Channel mode only the voice on the selected channel is heard. All other channels are filtered.

•

Walkie-talkie communication has a lower priority than

• Walkie-talkie communication cannot interrupt a

• The

•

When a
walkie-talkie traffic after the

voice (unicast) call

voice (unicast) call

.

overrides walkie-talkie communication.

interrupts walkie-talkie communication, the device returns to monitoring

voice (unicast) call

ends.

voice (unicast) call

voice (unicast) call

RF Network Optimization for Walkie-Talkie Communication

•

The recommended RF switch (wireless switch/AP) configuration is for a DTIM interval of 200 ms.

•

Must arrange propagation of CA50 multicast packets to the entire coverage area.

• Simplest case - single subnet.

s.

.

•

Configure the multicast queue length at the AP large enough to accommodate the walkie-talkie
communication load.

•

Turn off multicast mask.

•

Lower required data rates.

•

Recommend 1 MBps and 2 MBps as the required data rates. No other data rate values should be set as
“required data rates.”

4 - 32 CA50/UCA Client & Server Developer & User Guide

Walkie-Talkie Functions

Channel Settings

There are three walkie-talkie channel settings:

•

Listen/Talk Channel

• Users can listen and talk on Listen/Talk channels.

• A channel can be set to Listen/Talk by setting the type to 'T'; in the user profile under the

WTT > Chlist > Ch element.

• The default channel is also Listen/Talk. A default channel is the channel used in normal mode and it is the
channel that a user uses to talk. A channel can be set as a default channel by setting the type to ‘Def’ in

the WTT > Chlist > Ch element.

NOTE One Listen/Talk channel must be designated as the default channel for normal mode walkie-talkie

communications.

•

Listen Only Channel

• Users can listen to but cannot talk on Listen Only channels.

• Users cannot manually select and enter single channel mode on Listen Only channels.

• A channel can be set to listen only by setting the type to 'LO' in the WTT > Chlist > Ch element.

•

Accessible (Non-listen) Channel

• By default, users cannot hear anything on this channel. The channel is used as a reserve channel for
single channel mode.

• A user must select this channel manually to access this channel.

• Selecting this channel puts a user in Single Channel mode.

• When selected in Single Channel mode, users can talk and listen only on this channel.

• A channel can be set as Accessible (single channel only) by setting the type to 'SCO' in the

WTT > Chlist > Ch element.

CA50 Modes of Operation 4 - 33

Device Modes

There are four walkie-talkie communication modes (for additional information, see page 7-5). These different
modes tell the device how to handle the channels to which it has access. The modes are:

•

Single Channel Mode

• Users can talk and listen only on this channel.

• The only way to end Single Channel mode is to leave the channel manually.

•

Normal Mode

• In Normal mode users listen on Listen/Talk channels and Listen Only channels.

• Users talk on the default channel only.

NOTE One Listen/T a lk cha nnel mu st be set as the defaul t channe l.

• Normal mode is exited when the user manually selects a channel other than the default talk channel,
causing the device to enter Single Chann el mode.

•

Scan Mode

• In Scan mode users listen on Listen/Talk channels and Listen Only channels.

• When a user presses Talk, the mode switches to Single Channel mode on the last Listen/Talk channel

heard.

•

Do not disturb Mode

• Do not disturb mode supports an extended period of time when a user wants/needs to be unreachable but
is still able to use the business application. This may be required when a user takes a break or is given a
task that does not require the communication feature.

• In Do not disturb mode the device does not receive any notifications or incoming walkie-talkie
communication.

Naming Walkie-Talkie Channels

There are two options for naming walkie-talkie channels:

•

Default naming: By default, all channels are numbered sequentially up to 32 channels (Channel 1, Channel
2, Channel 3...Channel 32).

•

Manual naming: Channel names can be manually changed in the server application (for details, see page

7-24). Names can include alpha, numeric and special characters (-_.,$#*~) and are limited to a maximum of

14-16 characters. An example of channel naming in store might include channels for a sales associate,
front-end and open channels. Channel names are not displayed in the status bar; only the channel number
displays.

4 - 34 CA50/UCA Client & Server Developer & User Guide

10:562

Admin

Channel 2

Floor

Phn bkMenu

Default Transmit
Channel

Applications

WT channels

Key lock

Menu

Back

Menu

Operating Walkie-Talkie

Initiating Walkie-Talkie Communication

The user can initiate walkie-talkie communication on any screen when not in a
disturb mode.

1. Press and hold the

2. A short walkie-talkie start tone sounds.

3. Begin speaking into the microphone.

4. To end the call, release the

Walkie-Talkie key (see CA50 - Front/Back Views on page 3-2).

Walkie-Talkie

key.

voice (unicast) call

or in Do not

Receiving Walkie-Talkie Communication

The user can receive walkie-talkie communication on any screen except when on a
disturb mode.

A start tone sounds on the device when the device detects incoming walkie-talkie communication and a message
plays through the speaker. To respond, the user presses the Walkie-Talkie key and speaks through the
microphone on the device.

voice (unicast) call

or in Do not

Changing the Transmit Channel Using the CA50 Menu

The CA50 desktop displays the default transmit channel. To change the channel, users can access the
walkie-talkie channel menu directly from a business application, or the desktop.

Figure 4-13

To change the transmit channel:

1. On the CA50 desktop (Figure 4-13), press the left soft key to display the Desktop menu.

Figure 4-14

CA50 Desktop

Desktop Menu

CA50 Modes of Operation 4 - 35

Name

2. Press the Up or Down keys to scroll and Select walkie-talkie communication channels.

The WT Channels menu displays.

WT

My WT settings

Channel 1
Channel 2

Back

Figure 4-15

The Channels menu lists an option to access walkie-talkie settings (My WT settings), all available transmit
channels and possibly additional server configurable options, such as Scan mode.

3. Press the Up or Down keys to scroll and Select a channel.

The Desktop menu (or prior business application screen) displays the updated status bar showing the current
receive channel.

WT Channel Menu

10:521

First name, L

x123

Menu

Figure 4-16

Phn Bk

Desktop Menu

4 - 36 CA50/UCA Client & Server Developer & User Guide

Voice (Unicast) Calls

Voice (unicast) call
VoIP capabilities provide a means for initiating the call via an IP address or extension, depending on the protocol
chosen, and if the system set up requires PBX support.

Voice (unicast) call
availability of the UCA server is required for

Capabilities with an Offline UCA Server on page 6-58.

NOTE When the phone book is previously viewed from a CA50, it caches the last accessed phone book

Volume control of the output of a
call

. See Client Settings on page 9-40 for volume keys functionality.

NOTE For a detailed overview of voice (unicast) calls, see Voice Call (Unicast) Functionality on page 1-3.

s are initiated and controlled from the UCA client application running on the CA50 device. The

s are treated as a higher priority than walkie-talkie (multicast) communication. At initial login,

voice (unicast) call

information. If the UCA server is temporarily not accessible, then CA50 can access this cached phone
book information within the device itself.

voice call

is performed by a key press and can only be adjusted while in a

s to function. For additional information, see CA50

Communication Hierarchy

On Voice (Unicast) Call

When a user is on a

•

Walkie-talkie does not function. Incoming walkie-talkie voice is not played and Walkie-Talkie keys are
inactive.

voice (unicast) call

:

voice

•

When walkie-talkie scan mode is active before a
voice (unicast)

•

When walkie-talkie single channel mode is active before the
after the

•

Business or other application notifications play based on the user profile configuration. Notification tones play
through the receiver. Any screen data related to the notification is displayed on the screen.

•

A second or additional incoming
signal when no PBX is involved. If a PBX is so configured, the second call could go to voice mail.

call ends.

voice (unicast)

call ends.

voice (unicast)

voice (unicast)

calls do not come through and the caller receives a busy

call, it is automatically re-enabled after the

voice (unicast)

call, it is automatically re-enabled

Off Voice (Unicast) Call

•

Incoming walkie-talkie activities play.

•

Incoming business or other application notifications play.

CA50 Modes of Operation 4 - 37

Standard (Non-PBX) Calls

The CA50 device may make voice (unicast) calls to other CA50 devices without the use of a PBX. These are direct
CA50-to-CA50 IP based calls.

The UCA server is required to place a call from a CA50. In order to place a call, the CA50 must use a dynamically
accessed phone book located on the UCA server. The UCA server dynamically managed phone book downloaded
at the initiation of each voice call displays only logged-on users.

NOTE When the phone book is previously viewed from a CA50, it caches the last accessed phone book

information. If the UCA server is temporarily not accessible, then CA50 can access this cached phone
book information within the device itself.

PBX Calls

The integration of an IP PBX into a CA50 system allows customer calls to a retailer to be forwarded directly to a
CA50. In addition, this enables associates using a CA50 to call traditional land line phones through the IP PBX,
assuming the land line extension was added to the UCA server dynamically managed phone book.

NOTE 1. The CA50 user interface provides no means for a user to dial an extension via numeric keys. Instead

dialing all CA50 calls, including those to an IP PBX access ib le s t an dard land line phone extensio n, mu st
occur via the UCA server dynamically managed phone book.

2. The CA50 cannot be configured for mixed voice call use modes. The CA50 site solution only allows
voice calls to be made through either direct CA50-to-CA50 IP based call capabilities (standard non-PBX
calls), or through a PBX, but no t bo th wit hin a st ore i mp lemen tation. The H.323 PBX mode and st a nda rd
non-PBX call mode are exclusive.

IMPORTANT If the PBX goes offline, calls to and/or from land lines via the PBX will not work. The UCA system

can be configured to work in direc t CA50-to-CA50 IP based ca ll or PBX mode. If the UCA system is
configured to use a PBX and the PBX goes down, CA50 devices can not make or receive phone
calls. This includes CA50-to-CA50 calls.

The UCA server dynamically managed phone book downloaded at the initiation of each voice call displays only
logged in users. Additional phone book entries (see Additional Phonebook Entries on page 9-14), those not
UCA-based (e.g., a wired land line phone), are always displayed.

The UCA server supports the following IP PBX protocols:

•

H.323

•

Cisco’s SCCP (Skinny Call Control Protocol) for integration of Cisco Cell Manager, versions 4 and 5.

•

Avaya’s SIP (Ses sion Initiated Protocol)

The following H.323 IP PBX is certified to work with the CA50:

•

Avaya Communication Manager 5.0 using the H.323 protocol

The following IP PBXs have been tested to work with the CA50:

•

Avaya SIP support though the Avaya SIP Enablement Service (SES) version 5.0

•

Avaya H.323 Distributed Office V 1.1.2 and 1.2

•

Cisco Call Manager Version 5.1

Is the UCA server required to enable a CA50 to communicate through an IP PBX? The answer depends on where
the call originates.

4 - 38 CA50/UCA Client & Server Developer & User Guide

•

The IP PBX does not require UCA server involvement to route a call to a CA50.

NOTE The specifics of the IP PBX are entered into the UCA server so they can be downloaded and

programmed into a CA50 at login, enabling the CA50 to contact and register with the IP PBX. After
registration is complete, a PBX based call can be routed to a CA50.

•

The UCA server is required to place a call from a CA50. In order to place a call, the CA50 must access and
use a dynamically accessed phone book located on the UCA server.

NOTE When the phone book is pr ev io usl y v iewe d from a C A50 , any portion of the phone book vi ew ed from the

CA50, and only this portion of the phone book, is cached on the CA50. If the UCA server is temporarily
not accessible, the CA50 can access the cached phone book information.

IP PBX Integration with the UCA Server

The site IT administrator configures the UCA server with PBX information (IP address, available extensions, etc.)
enabling CA50 voice calls to be routed to and from the IP PBX.

The following settings must be entered into the UCA server to work with the IP PBX:

•

Phone.Gateway.IPAddress

•

Phone.Gateway.Port (note the phone Gateway port for H.323 is 1719 (port 5060 for SIP and port 2000 for
SCCP)

•

Phone.Gateway. Protocol Type

•

Phone.Peer2Peer.Enable (port 1720 for H.323 and port 5060 for SIP)

•

Phone.Peer2Peer.Port (note the peer-to-peer; direct CA50-to-CA50 IP based call; port 1720 for H.323 and port
5060 for SIP)

•

Phone.Gateway.CallPark.Enable

•

Phone.Gateway.FAC.CallPark

•

Phone.Gateway.FAC.CallPick

For details and definitions of each of these parameters, see Table 6-2 on page 6-48. For details on the entering
phone settings into the UCA server Web Console, see page 9-41.

Additionally, to enable a CA50 to access phone extensions contained within the IP PBX, they must be mapped into
the UCA server. See Creating a UCA Phone Extension on page 9-9 for more details.

Losing a Connection Between the CA50 and IP PBX

When the connection between a CA50 and IP PBX is lost a No Phone error message displays on the CA50. Users
in No Phone state do not appear in the Phonebook of other logged in users.

The connection loss can occur under the following circumstances:

•

Temporary network related issues. In this case the connection loss is transient.

•

Prolonged network issues.

•

IP PBX is down.

CA50 Modes of Operation 4 - 39

No Phone Error Message

A No Phone error message displays on the CA50 under the following circumstances:

•

A lost connection between the CA50 and IP PBX.

•

The phone subsystem gets an unexpected extension from the IP PBX. For example, the IP PBX returns an
extension based on the SCCP MAC address.

•

When the phone subsystem is not able to register an extension with the IP PBX. This can occur due to an:

• incorrect IP address

• incorrect port of PBX

• invalid extension

• incorrect password.

•

No free extension is available to be assigned.

Typically when the contact list returns to the CA50, the extension number displays along with the user name. For
users with no phone extensions, only the user name displays.

Importing and Creating Extensions

For details see page 9-13 and page 11-14.

4 - 40 CA50/UCA Client & Server Developer & User Guide

Voice (Unicast) Call Functionality - PBX Calls vs. Direct CA50-to-CA50 IP Based Calls

Table 4-7

Function H.323 H.3232:P2P SIP:PBX SIP:P2P Cisco Call Manager

Place
Call

Receive
Call

Call
Hold

PBX Calls versus Standard Non-PBSX Calls

•

Caller CA50 gets a
call progress tone
from PBX.

•

Caller CA50 displays
the outgoing caller ID.

•

Called CA50 plays a
ring tone locally.

•

Called CA50 displays
the caller's caller ID.

•

If the CA50 puts the
call on hold, no
music-on-hold is
heard on either end.

•

If Avaya phone puts
the CA50 on hold,
music-on-hold is
heard on both ends.

•

Caller CA50
plays a call
progress tone
locally.

•

Caller CA50
displays the
outgoing
caller ID.

•

Called CA50
plays a ring
tone locally.

•

Called CA50
displays the
caller's caller
ID.

•

No
music-on-hold
heard on
either end.

•

Caller CA50 gets a
call progress tone
from PBX.

•

Caller CA50
displays the
outgoing caller ID.

•

Called CA50 plays a
ring tone locally.

•

Called CA50
displays the caller's
caller ID.

•

If the CA50 puts the
call on hold,
music-on-hold is
heard on both ends
(if the PBX is setup
with music-on-hold).

•

If Avaya phone puts
the CA50 on hold,
music-on-hold is
heard on both ends.

•

Caller CA50
plays a call
progress tone
locally.

•

Caller CA50
displays the
outgoing call er
ID.

•

Called CA50
plays a ring
tone locally.

•

Called CA50
displays the
caller's caller
ID.

•

No
music-on-hold
heard on
either end.

•

Caller CA50 gets a
call progress tone
from PBX.

•

Caller CA50 displays
the outgoing caller
ID.

•

Called CA50 plays a
ring tone locally.

•

Called CA50 displays
the caller's caller ID.

•

If the CA50 puts the
call on hold,
music-on-hold is
heard on both ends
(if the PBX is setup
with music-on-hold)

•

If Cisco phone puts
the CA50 on hold,
music-on-hold is
heard on both ends
(if the PBX is setup
with (music-on-hold).

CA50 Modes of Operation 4 - 41

Table 4-7

Function H.323 H.3232:P2P SIP:PBX SIP:P2P Cisco Call Manager

Calling a
CA50
Already
on a Call

PBX Calls versus Standard Non-PBSX Calls (Continued)

•

Caller gets a call
progress tone from
PBX.

•

If called account is
setup with coverage
path on the PBX, the
call is forwarded to
the coverage path.

•

If the called CA50
keeps the current call,
caller hears the call
progress tone until
timeout setup on
PBX, or caller places
the phone on the
hook.

•

If the called CA50
hangs up the current
call, it can answ er this
call.

•

Caller hears a
busy tone.

•

Caller gets a call
progress tone from
PBX.

•

If called account is
setup with coverage
path on the PBX,
the call is forwarded
to the coverage
path.

•

If the called CA50
keeps the current
call, caller he ars th e
call progress tone
until timeout setup
on PBX, or caller
places the phone on
the hook.

•

If the called CA50
hangs up the
current call, it can
answer the new call.

•

Caller hears a
busy tone.

•

Caller gets a call
progress tone from
PBX.

•

If called account is
setup with coverage
path on the PBX, the
call is forwarded to
the coverage path.

•

If the called CA50
keeps the current
call, caller hears the
call progress tone
until timeout setup on
PBX or the caller
disconnects the call.

Call
Transfer

•

One step (blind)
transfer.

•

If the call is
transferred between
CA50s, both ends of
the CA50 show the
transferee caller ID
and not the actual
caller ID.

N/A N/A

•

One step
(blind)
transfer.

•

If the call is
transferred
between
CA50s, both
ends of the
CA50 show
the updated
actual caller
ID.

•

One step (blind)
transfer.

•

If the call is
transferred between
CA50s, both ends of
the CA50 show the
updated actual caller
ID.

4 - 42 CA50/UCA Client & Server Developer & User Guide

Table 4-7

Function H.323 H.3232:P2P SIP:PBX SIP:P2P Cisco Call Manager

Call Park
/ Call
Retrieve

PBX Calls versus Standard Non-PBSX Calls (Continued)

•

CA50 (whose call
was parked) is put on
hold.

•

CA50 who parks call
gets prompt tone "du,
du, du' from PBX and
then auto hang up.

•

Other CA50 units in
the same
group/department get
vibration notification.
User can either
pickup the call or
dismiss it.

•

After the parked call
is retrieved the caller
ID displayed on the
screen is ID of the
parked number not
the actual caller ID.

N/A N/A N/A

•

CA50 (whose call
was parked) is put on
hold.

•

CA50 who parks call
gets prompt tone
from PBX and then
auto hang up.

•

Other CA50 units in
the same
group/department get
vibration notification.
User can either
pickup the call or
dismiss it.

•

After retrieved the
parked call, the
actual caller ID
shows on the screen.

Browsing the Phone Book

The phone book provides access to all currently logged in CA50 devices and any and all static or additional
extensions.

The phone book is divided into static and dynamic sections. Each dynamic section downloads to the device from
the server each time the CA50 is used. Dynamic sections are small and do not take a significant amount of time to
download (no more than a typical screen download). Static sections download at CA50 login and can be updated if
the server configuration options change.

By default, the Phone Book menu includes the following (server configurable) options: Extensions, First Names,
Last Names, Departments and Recent Calls. Extension lists all currently logged in extensions and any and all static
extensions. Last Names lists all currently logged in users by last name.

On any screen in the Phone Book, press the right soft key to go back to the previous screen.

CA50 Modes of Operation 4 - 43

A

B

001

002
003

Ext’s

Back

To browse the phone book:

•

On the CA50 desktop (Figure 4-17 A), press the right soft key to display the Phone Book Menu
(Figure 4-17 B).

2

10:562

Admin

Channel 2

Floor

Phn bkMenu

Phn Bk

Extensions

Last Names
Departments

Back

Figure 4-17

CA50 Desktop (A) / Phone Book Menu (B)

By Extensions

1. To view extensions in the phone book, press the Up or Down keys to scroll the Phone Book menu

(Figure 4-17 B), highlight Extensions and press Select to pick an extension.
The Extensions menu displays a scrollable list of static ranges of currently logged in extensions. Each range
contains a maximum of approximately 25 extensions.

Ext’s

001-025

026-050
051-075

Back

Figure 4-18

2. Press the Up or Down keys to scroll and Select an extension range.

The Extension List (for the selected range of extensions) displays.

Extensions Menu

Figure 4-19

3. Press the Up or Down keys to scr oll an d Select the extension to call. A

(Unicast) Calls on page 4-36).

Desktop Menu

voice (unicast)

call connects (see Voice

By Last Names

1. To view last names in the phone book, press the Up or Down keys to scroll the Phone Book menu

(Figure 4-17 B) and Select Last Names.
The Letter Range menu displays a scrollable list of letters, alphabetical ranges representing the last names of
currently logged in users. Each range contains a maximum of approximately 25 logged in users.

Last

A-C

D-G
H-L

Back

Figure 4-20

Letter Range Menu

4 - 44 CA50/UCA Client & Server Developer & User Guide

Abruzzo, R

Amity, J
Bennet, T

Last

Back

Bath

Electrical
Garden

Dept’s

Back

2. Press the Up or Down keys to scroll and Select a range of letters.

The Last Names menu displays the names of logged in users, alphabetically, in the range selected.

Figure 4-21

3. Press the Up or Down keys to scroll and Select the name to call. A

(Unicast) Calls on page 4-36).

Last Names Menu

voice (unicast)

call connects (see Voice

By Departments

1. To view departments in the phone book, press the Up or Down keys to scroll the Phone Book menu

(Figure 4-17 B) and Select Last Names.
The Departments menu displays an alphabetical scrollable list of Departments in the store with users who are
currently logged in.

Figure 4-22

2. Press the Up or Down keys to scroll and Select a Department.

All users currently logged in within the selected department are listed.

Departments Menu

Dept’s

Charles, D

Franklin, E
Jones, B

Back

Figure 4-23

3. Press the Up or Down keys to scroll and Select the name to call. A

(Unicast) Calls on page 4-36).

Last Names Menu

voice (unicast)

call connects (see Voice

CA50 Modes of Operation 4 - 45

Abruzzo, R

Answer

10:52

Ignore

Abruzzo, R

0:01

Options

10:52

End

Making a Voice (Unicast) Call

To make a call, browse for extensions, names and/or departments in the phone book. The UCA server dynamically
managed phone book downloaded at the initiation of each voice call displays only logged in users. Additional
phone book entries (see Additional Phonebook Entries on page 9-14), those not UCA-based (e.g., a wired land line
phone), are always displayed.

The CA50 displays the name of the person called throughout the active call. When the call connects, the caller
hears a ringing sound through the receiver. While the call is in progress, the CA50 displays the caller ID and a call
timer. Call options, such as Hold and Transfer, are available via soft keys. When the call ends the device returns to
the desktop or prior business application screen (see Sample Business Application on page 4-54).

To make a

1. Browse the phone book to find the person to call (see Browsing the Phone Book on page 4-42).

2. Press the Up or Down keys to scroll and press Select on the extension, name or department to call. A

(unicast)

voice (unicast)

call connects (see Voice (Unicast) Calls on page 4-36).

call:

Receiving a Voice (Unicast) Call

The device can receive a call on any screen. By default, a
For information about

4-54.

When a call comes in, a ring tone sounds and green LED blinks.
On an incoming call, the caller ID displays.

Figure 4-24

Press the left soft key to answer the call, or press the right soft key to ignore the call and return to the prior screen.
When the call is answered, the active call screen displays.

Incoming Call Display

voice (unicast)

calls while in business application see Sample Business Application on page

voice (unicast)

call overrides all other device operations.

voice

Figure 4-25

During the call, press the left soft key to display opti ons such as Hold and Transfer.
For information about

4-54.

Active Call Display

voice (unicast)

calls while in business application see Sample Business Application on page

4 - 46 CA50/UCA Client & Server Developer & User Guide

Transferring a Call

When a user is on a
look up extensions and transfer the call as shown below.

To transfer a

1. On an active call, Active Call window displays.

voice (unicast)

voice (unicast)

call:

call and needs to transfer the call to another extension, use the phone book to

10:52

Abruzzo, R

0:01

Options

Figure 4-26

2. On the Active Call display, press the left soft key to display the Call Options menu.

End

Active Call Display

Call
Hold

Transfer

Back

Figure 4-27

3. Press the Up or Down keys to scroll to Transfer and press Select to display the Phone Book menu.

Call Options Display

Trsf

Extensions

Last names
Departments

Back

Figure 4-28

4. Press the Up or Down keys to scroll to any of the phone book options (Extensions, Last names or

Departments). Each option allows the user to choose a target to which the call can be transferred (see

Browsing the Phone Book on page 4-42). In this example Extensions is chosen. Press Select to display the top

level list of all extensions ranges in the phone book.

Phone Book Display

Trsf

001-025

026-050
051-075

Back

Figure 4-29

5. Press the Up or Down keys to scroll to the appropriate extensions range and press Select to display the list of

all currently logged in extensions

Extensions Range Display

Trsf

001

004
006

Back

Figure 4-30

Extensions List Display

CA50 Modes of Operation 4 - 47

6. Press the Up or Down keys to scroll to the appropriate extension and press Select to transfer the call.

Trsf

Call

transfered

Ok

Figure 4-31

7. When the call is transferred to the selected extension, it appears on the target device as an incoming voice

(unicast) call.

8. Press the right soft key (Ok) to return to the desktop or to the prior business application screen.

Call Transferred Display

NOTE When the device detec ts no u ser activ ity aft er 3 secon ds, the devic e default s to an Ok right soft key pr ess

and returns to the desktop, or the prior business application screen.

Parking a Call

When the CA50 receives a
There are two Call Park options:

•

Parking the call on any available extension allowing the user to pick up the call.

•

Parking the call on an available extension within a group and/or department allowing the user to pick up the
call.

NOTE The options above are available only if they are enabled on the UCA server. The system variable

corresponding to this setting is Phone.Gateway.CallPark.ByGroup.Enable. See

6-48

for more information. Call park is available only in PBX mode.

voice (unicast)

call, the call can be parked for retrieval by another CA50 device.

Table 6-2 on page

Parking a Call on any Available Extension

To park a

1. On the Active Call window press the left soft key (Options) to display the Call Options menu.

Options

Figure 4-32

2. On the Call Options menu press the Up or Down keys to scroll to Park and press Select.

voice (unicast)

10:52

Abruzzo, R

0:01

Active Call Display

call on any available extension:

End

Cal l

Transfer

Hold

Park

Back

Figure 4-33

Call Options Display

4 - 48 CA50/UCA Client & Server Developer & User Guide

Ok

3. The system selects an available extension on which to park the call and the Park window displ ays the

extension. Press the right soft key (Ok) to accept the extension and park the call.

Park

Call parked

Ok

Figure 4-34

4. A message transmits to all other users to inform them that a call is parked on an extension. The user can press

the left soft key to pick up the call or the right soft key to dismiss the message.

Park Display - On the device on which the call was parked

NOTE When the user s ele cts Ok the device di splay returns to the desktop or t he prior busin ess app licat ion. Af ter thre e

seconds of no user action, the device display also returns to the desktop or the prior business application.

10:10

Call parked
on 150

Pickup

Figure 4-35

Dismiss

Park Display - On a logged in device other than the device on which the call was parked

Parking a Call on any Available Extension Within a Group/Department

To park a

1. On the Active Call window press the left soft key (Options) to display the Call Options menu.

Options

Figure 4-36

2. On the Call Options menu press the Up or Down keys to scroll to Park and press Select.

voice (unicast)

10:52

Abruzzo, R

0:01

Active Call Display

call on any available extension within a group or department:

End

Cal l

Transfer

Hold

Park

Back

Figure 4-37

Call Options Menu

3. The Departments menu displays. Press the Up or Down keys to scroll to the department to which the call

should be parked. and press Select.

Dept’s

Bath

Electrical
Garden

Back

Figure 4-38

Departments Menu

CA50 Modes of Operation 4 - 49

Ok

4. The system selects an available extension on which to park the call and the Park window displ ays the

extension. Press the right soft key (Ok) to accept the extension and park the call.

Park

Call parked

Ok

Figure 4-39

5. A message transmits to all other users logged into the same group where the call was parked to inform them

that a call is parked on an extension. The user can press the left soft key to pick up the call or the right soft key
to dismiss the message.

Pickup

Figure 4-40

Park Display - On the device on which the call was parked

NOTE When the user s ele cts Ok the device di splay returns to the desktop or t he prior busin ess app licat ion. Af ter thre e

seconds of no user action, the device display also returns to the desktop or the prior business application.

10:10

Call parked
on 150

Dismiss

Park Display - On a logged in device other than the device on which the call was parked

No Extension Available to Park

When no extensions are available to park a
Press the right soft k ey (Back) to return to the Call Options menu (Figure 4-37) to try again, or select another option
(see Transferring a Call on page 4-46 and Hold on page 4-53).

voice (unicast)

call the display sh ows an All extensions taken message.

4 - 50 CA50/UCA Client & Server Developer & User Guide

Retrieving a Parked Call

Retrieving a Parked Call from any Extension

To retrieve a parked

Figure 4-41

1. On the Desktop (Figure 4-41) press the left soft key (Menu) to display the Desktop menu.

Figure 4-42

2. Press the Up or Down keys to scroll to Parked Calls and press Scan/Select (S). The Pick menu displays. This

menu lists all parked extensions. Extension numbers vary based on numbers assigned by a store
administrator.

Desktop Display

Desktop Menu

voice (unicast)

call from the desktop:

Pick

149

150
151

Back

Figure 4-43

Call Pick Menu

3. Press the Up or Down keys to scroll to an extension in the list and press Scan/Select (S). When selected, the

parked call on the extension unparks and the Active Call displays.

10:5 4

Smith,T

0:01

Option s

Figure 4-44

NOTE When a parked call is not picked up withi n the tim e co nfi gure d in the PBX, the PBX may transfer the ca ll

4. Press the right soft key to End the call.

En d

Active Call Display

back to the originating device.

Retrieving a Parked Call from an Extension Within a Group/Department

Dept's

Bath
Garden

Back

CA50 Modes of Operation 4 - 51

To retrieve a parked

Figure 4-45

1. On the Desktop (Figure 4-45) press the left soft key (Menu > Options) to display the Call Options menu.

Figure 4-46

2. Press the Up or Down keys to scroll to Pickup and press Scan/Select (S). The Dept’s menu displays .

Desktop Display

Desktop Menu

voice (unicast)

call from the desktop:

Figure 4-47

3. On the Dept’s menu press the Up or Down keys to scroll to the appropriate Group (Department) and press

Dept’s Menu

NOTE Only Groups with parked calls sh ow i n the Dept’s me nu. Fo r exam ple, i f call s are park ed on ly in the Bat h Grou p,

Bath is the only Group to display. If calls are parked in both the Bath and Garden Groups, both Groups display.

Scan/Select (S). The Pick menu displays. This menu lists all parked extensions within the Group selected from
the Dept’s menu (Figure 4-47). Extension numbers vary based on numbers assigned by a store administrator.

Pick

149

150
151

Back

Figure 4-48

Call Pick Menu

4 - 52 CA50/UCA Client & Server Developer & User Guide

4. Press the Up or Down keys to scroll to an extension in the list and press Scan/Select (S). When selected, the

parked call on the extension unparks and the Active Call displays.

10:5 4

Smith,T

0:01

Option s

En d

Figure 4-49

5. Press the right soft key to End the call.

Active Call Display

NOTE When a parked call is not picked up withi n the tim e co nfi gure d in the PBX, the PBX may transfer the ca ll

back to the originating device.

Park/Retrieve Troubleshooting

Table 4-8

Caller Terminates Parked Call

Calls parked by devices other than
the CA50

Parked call timeout

Park Call / Retrieve Call Troubleshooting

Situation Description

If a caller terminates a parked call, the UCA server and the CA50 device still treat
the call as a parked call. When the user navigates to pick up the call a fast busy
tone sounds on the device from the PBX. The fast busy tone terminates the call on
the CA50 and signals the UCA server that the call was picked up. The UCA server
removes the extension from the parked calls list.

•

Calls parked on the PBX by devices other than a CA50 are not recognized by the
UCA server.

The timeout duration of parked calls is a configurable parameter on the PBX.
When a parked call times out, the call is diverted back to the device that parked
the call.

•

When a parked call times out because the CA50 device is already engaged in
conversation, the call does not transfer to the CA50 (call waiting is not
supported).

•

When a parked call times out and the CA50 device is not in conversation mode
the parked call is be diverted back to the device that parked the call.

Two different devices attempt to pick
up the same parked call

One device picks up the parked call and the other device receives a fast busy tone.
The fast busy tone terminates the pick up attempt and the device display returns
to desktop.