CA10
User Guide
CA10
User Guide
72E-124942-01
Revision A
August 2009
ii CA10 User Guide
© 2009 by Motorola, Inc. All rights reserved.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,
without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.
The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.
MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &
Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync
are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names
are the property of their respective owners.
Motorola, Inc.
One Motorola Plaza
Holtsville, New York 11742-1300
www.motorola.com/enterprisemobility
Patents
This product is covered by one or more of the patents listed on the website:
www.motorola.com/enterprisemobility/patents
Warranty
Mobile Device
The CA10 is warranted against defects in workmanship and materials for a period of one year (12 months)
from date of shipment, provided the product remains unmodified and is operated under normal and proper
conditions.
Accessories
CA10 accessories, such as cables, cradles and power supplies, carry a warranty term of ninety (90) days from
the date of shipment.
For the complete Motorola hardware product warranty statement, go to:
www.motorola.com/enterprisemobility/warranty
CA10 Installation Software
The CA10 Installation Software ships with Motorola’s standard 90-day software warranty. During the warranty
period, Motorola will replace damaged or defective media. Telephone and e-mail access are also provided for
the sole purpose of reporting a non-conformance issue, and for Motorola to verify the existence of the issue
and determination of the conditions under which the issue may recur.
iii
Revision History
Changes to the original manual are listed below:
Change Date Description
72E-124942-01 8/2009 Version A
iv CA10 User Guide
About This Guide
Introduction
This guide provides information about installation, configuration, setup, monitoring, operation and maintenance of
the CA10, accessories and system.
Order Configurations
This guide covers the following order configurations:
Configuration No. Description
CA1060-000A1NV01R One pack of CA10
CA1060-000A1NV010R 10-pack of CA10 units
CHS1060-A000CR One 10-Slot Charge Cradle including: Cradle Base, Power Supply Unit, AC Line Cord
KT-121364-01 10-pack accessory kit including: wrist/neck lanyards, headsets
Chapter Descriptions
Topics covered in this guide are as follows:
•
Chapter 1, Getting Started provides information on charging and getting the CA10 up and running for the first
time.
•
Chapter 2, Using th e CA10 provides basic instructions for using the interface of the CA10.
•
Chapter 3, Deployment and Configuration provides site installation guidelines for planning WLAN
Infrastructure and CA10 units for proper customer deployment. This includes planning, preparing and
maintaining a customer site environment.
•
Chapter 4, Maintenance and Troubleshooting provides instructions on cleaning and troubleshooting solutions
for potential problems during operation.
•
Chapter A, Accessories provides descriptions and features of the CA10 accessories.
•
Chapter B, Specifications provides technical specifications for the CA10 and cradle.
vi CA10 User Guide
Notational Conventions
The following conventions are used in this document:
•
“unit” refers to the Motorola CA10
•
“cradle” refers to Motorola 10-Slot CA10 Charge Cradle
•
Italics are used to highlight the following:
• Chapters and sections in this and related documents
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
•
Bold text is used to highlight the following:
• Key names
•
Button
names on a screen or window
•
Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential
•
Numbered lists describe step-by-step procedures.
NOTE This symbol indicates something of special interest or importance to the reader. Failure to read
the note will not result in physical harm to the reader, equipment or data.
CAUTION This symbol indicates that if this information is ignored, damage to data or material may
WARNING! This symbol indicates that if this information is ignored, serious personal injury may occur.
Related Documents
The following documents provide more information about the CA10.
•
CA10 Quick Reference Guide, p/n 72-124939-01-xx
•
CA10 Regulatory Guide, p/n 72-124941-01-xx
•
CHS1060 Cradle Regulatory Guide, p/n 72-124943-01-xx
occur.
For the latest version of this guide and all guides, go to: www.motorola.com/enterprisemobility/manuals.
Safety Information
032374o
032376o
032374o
Battery Safety
Use & Safety for Battery-Powered Devices
•
Do not store or use your CA10 in temperatures below -10°C (14°F) or above 60°C (140°F).
•
Do not recharge your CA10 in temperatures below 0°C (32°F) or above 40°C (104°F).
•
Conditions inside a parked car can exceed this range. Do not store your devices in a parked car.
•
Do not store your accessory in direct sunlight.
•
Storing your fully charged accessory in high-temperature conditions may permanently reduce the life of
the internal battery.
•
Battery life may temporarily shorten under low temperature conditions.
Symbol Definition
Important safety information follows.
About This Guide vii
Do not dispose of your battery or
smartphone in a fire.
You can find some generic battery safety guidance at: www.motorola.com/batterysafety.
Acoustic Safety
Best Practices for using a hea dset.
Sound Level Warnings
WARNING! Exposure to loud noises from any source for extended periods of time may
temporarily or permanently affect your hearing. The louder the volume sound level,
the less time is required before your hearing could be affected. Hearing damage from
loud noise is sometimes undetectable at first and can have a cumulative effect.
To protect your hearing, some hearing experts suggest that you:
•
Start your volume control at a low setting, and use as low a volume as possible.
•
Limit the amount of time you use headsets or headphones at high volume.
•
Where possible, use your headset in a quiet environment with low background noise.
•
Avoid turning up the volume to block out noisy surroundings.
•
Turn the volume down if you cannot hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in
your ears, or muffled speech, you should stop listening to the device through your headset or headphones and
have your hearing checked by your doctor.
viii CA10 User Guide
032374o
Information on Hearing Damage
Understanding Noise Induced Hearing Loss
Exposure to loud sounds can damage your hearing, causing hearing loss and tinnitus (ringing or buzzing in the
ears). While a variety of things can lead to hearing loss, including aging and side effects of certain medications, the
most common cause of non-age-related hearing damage is loud noise. Extremely loud sounds, such as gun shots
or firecrackers at close range, can cause immediate hearing damage. Hearing damage can also occur over time
due to repeated exposure to loud sounds such as industrial noise or loud music. With continued exposure to loud
noises, ears may become accustomed to the sound level, which may result in permanent damage to hearing
without any noticeable discomfort.
Temporary and permanent hearing loss
Noise induced hearing loss and tinnitus may be temporary or permanent.
Ears typically recover from temporary hearing damage in a short time.
However, ears may not recover completely, and some damage may be permanent. Repeated exposure to loud
sound can cause more and more damage, and eventually lead to serious hearing problems. Scientists generally
agree that, over time, exposure to harmful levels of noise can lead to permanent noise-induced hearing loss by
damaging and/or destroying the inner ear’s sensory hair cells.
Loud sounds + time = hearing loss
The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. All of the loud
sounds that you are exposed to during a day add up - continued exposure to loud sounds can prevent your ears
from recovering and also cause additional damage.
Symptoms of Hearing Loss
While not all noise-induced hearing loss is noticeable, symptoms may include a sensation of pressure or fullness in
your ears, ringing in your ears, or muffled speech. If you experience these symptoms or believe you may have
experienced noise induced hearing loss, you should have your hearing checked by an ear doctor or audiologist.
People with Pacemakers
WARNING! The cradle connector on the CA10 contains a magnet. To avoid potential of magnetic
interference with the function of the pacemaker, do not wear the CA10 on your shirt.
The CA10 radio generates magnetic energy. Pacemaker manufacturers recommend that a
minimum of 15 cm (6 inches) be maintained between a handheld wireless device and a
pacemaker to avoid potential interference with the pacemaker.
Service Information
If you have a problem with your equipment, contact Motorola Enterprise Mobility Support for your region.
Contact information is available at: http://www.motorola.com/enterprisemobility/contactsupport
When contacting Enterprise Mobility Support, please have the following information available:
•
Serial number of the unit
•
Model number or product name
•
Software type and version number
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your
equipment for servicing and will be given specific directions. Motorola is not responsible for any damages
incurred during shipment if the approved shipping container is not used. Shipping the units improperly can
possibly void the warranty.
If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that
business partner for support.
About This Guide ix
x CA10 User Guide
Table of Contents
About This Guide
Battery Safety ................................................................................................................................ vii
Sound Level Warnings ............................................................................................................. vii
Information on Hearing Damage .............................................................................................. viii
People with Pacemakers ........................................ ...................... ........................................... viii
Chapter 1: Getting Started
Introduction .......................................................................................................................................... 1-1
Recommended Deployment Steps ................ .. .......................................... ...................... .................... 1-1
Components in the CA10 Solution ....................................................................................................... 1-2
Unpacking ............................................................................................................................................ 1-2
Wearing the CA10 ............................................................................................................................... 1-2
Lanyard .... ........................ ...................... ......................... ........................ ....................................... 1-2
Shirt Clip ........................................................................................................................................ 1-3
Using a D-Clip Earpiece ...................................................................................................................... 1-4
CA10 Features ..................................................................................................................................... 1-5
Charging .............................................................................................................................................. 1-7
Charging Indic a tions .. .. ....................................................... ........................................................... 1-8
Saving battery power ..................................................................................................................... 1-8
Powering on / off .................................................................................................................................. 1-8
Turning on ......................................................................... ............................................................. 1-8
Turning off .... ... ....................................................... ........................................................................ 1-8
Chapter 2: Using the CA10
Introduction .......................................................................................................................................... 2-1
Calling ..... ................ ................. .................. ................ ................. .................. ....................................... 2-1
Group Call ...................................................................................................................................... 2-1
Placing a Group C all ...................... .................................................................................. ........ 2-2
Public response to a Group Call .............................................................................................. 2-3
Private Reply Call .......................................................................................................................... 2-4
Indications d u ring u se .... .. .. ........................................................ .................................................... 2-5
Profiles .... .................... .................... .................... .................. ................... ............................................ 2-5
xii CA10 User Guide
Resetting the CA10 .............................................................................................................................. 2-5
Reset to factory default .................................................................................................................. 2-5
Chapter 3: Deployment and Configuration
Introduction .......................................................................................................................................... 3-1
Host Computer Requirements .................................. .......................................... ...................... ........... 3-1
Operating system & web browser support ..................................................................................... 3-1
Wireless Network Requirements .................................. ...................... ...................... ........................... 3-1
Deployment a nd C o n fi gu r a ti on ........... ... ............................ .................................................................. 3-2
Setting your host computer ............................................................................................................ 3-2
Setting Your Wireless Access Point ............................................................................................... 3-4
Installing the Deployment and Configuration software .................................................................. . 3-4
Configuring the CA10 units ............................................................................................................ 3-7
Device Profiles ............................................................................................................................... 3-9
Monitor Devices tab ....................................................................................................................... 3-11
Name ....................................................................................................................................... 3-11
IP-Address ............................................................................................................................... 3-11
Active Profile ....................... .. ....................................................... ............................................ 3-11
WT-Channel .. .................. .................... ................... .................. .................... ............................ 3-12
Firmware .................................................................................................................................. 3-12
Hardware ................................................................................................................................. 3-12
Signal ....................................................................................................................................... 3-12
Battery .... ......... ......... ......... ...... ......... ......... ....... ......... ........ ......... ....... ......... ......... ..................... 3-12
Last Heard ............................................................................................................................... 3-12
Chapter 4: Maintenance and Troubleshooting
Overview .... ................... .................. .................... .................... .................... ......................................... 4-1
Maintaining the CA10 .......................................................................................................................... 4-1
Cleaning ............................................................................................................................................... 4-1
Materials Requ ired ......... .. .. ..................................................................... ....................................... 4-1
Cleaning the CA10 or Cradle Housing ........................................................................................... 4-2
Cleaning the CA10 or Cradle Connectors ...................................................................................... 4-2
Cleaning Frequency ....................................................................................................................... 4-2
Troubleshooting the CA10 ................................................................................................................... 4-2
Troubleshooting the 10-Slot Charge Cradle ........................................................................................ 4-3
Self Diagnostic Feature ....................................................................................................................... 4-3
Operational status ........................................................................................................ ............ 4-3
Communication settings ........................................................................................................... 4-4
Hardware status ....................................................................................................................... 4-4
Appendix A Accessories
Overview .... ................... .................. .................... .................... .................... ......................................... A-1
Accessories ......................................................................................................................................... A-1
10-Slot CA10 Charge Cradle ............................................................................................................... A-2
Cradle Instal la ti o n Op t i on s ..... ..................................................................... ......................................... A-2
Desk-top Setu p ................ .. ........................................................ .................................................... A-2
Wall Mount Setup ............................................................... ...................... ...................... ................ A-5
Table of Contents xiii
D-Clip Earpiece .................................................................................................................................... A-8
Appendix B Specifications
Technical Specifications ...................................................................................................................... B-1
CA10 ........ ...................... ........................ ......................... ...................... ......................................... B-1
10-Slot CA10 Charge Cradle ......................................................................................................... B-3
Glossary
Index
Chapter 1 Getting Started
Introduction
The CA10 is a compact Push-to-Talk over wireless LAN (PoWLAN) communications device designed to operate
throughout the wireless local area network of your enterprise environment. You can use the CA10 as you would
any normal Push-to-Talk radio. The CA10 enables instant employee accessibility through a simultaneous call to a
group of workers and a person-to-person reply call from a group member. The CA10 solution can communicate
with other Motorola mobile computers and enterprise devices communicating over Wi-Fi.
The CA10 can be clipped onto clothing, worn on a lanyard, or slipped inside a pocket and can be deployed either
as a personal or shared device. In environments where workers change shifts daily, an employee can select any
available CA10.
The CA10 solution includes a Deployment and Configuration application. The application uses a personal
computer based program for configuring, monitoring and maintaining the CA10 units.
Other sections in this chapter include:
•
Recommended deployment steps
•
A list of the components in the CA10 system
•
Unpacking the shipping box (see Unpacking on page 1-2)
•
How to wear the CA10 (see Wearing the CA10 on page 1-2)
•
A list of CA10 features (see CA10 Features on page 1-5)
•
How to charge the CA10 (see Charging on page 1-7)
Recommended Deployment Steps
1. Install the cradle.
2. Charge the CA10 units.
3. Download and install the Deployment and Configuration application.
4. Configure the wireless system and CA10 units.
1 - 2 CA10 User Guide
Components in the CA10 Solution
The following components are required to implement the CA10 solution:
•
CA10 units
•
Deployment and Configuration application (see Deployment and Configuration on page 3-2)
•
10-Slot Charge Cradle (see Accessories on page A-1)
•
Wireless access point (provided by the customer)
•
Optional accessories such as earpiece (see Accessories on page A-1)
Unpacking
After opening the shipping box, inspect the contents. You should have received the following:
•
CA10 unit(s)
•
CA10 Quick Start Guid e
•
Regulatory Guide for CA10
•
CA10 Feature Sheet
Depending on the configuration ordered, the shipping box or additional shipping container may include:
•
10-Slot CA10 Charge Cradle (with cradle base, power supply unit and AC line cord)
•
Regulatory Guide for the 10-Slot Charge Cradle CA10 (only when cradle is included)
•
D-Clip
Earpiece(s)
•
Lanyard(s)
•
Wrist Strap(s)
Inspect the equipment for damage. If you are missing any equipment or if you find any damaged equipment,
contact Motorola Enterprise Mobility Support immediately. See Service Information on page ix for contact
information. Save the shipping box for later storage and shipping.
Wearing the CA10
Lanyard
To install the Lanyard:
1. Connect the Lanyard Extension to the CA10 clip (item 1 in Figure 1-1).
2. Attach the Lanyard Extension to the Lanyard Clasp (item 2 in Figure 1-1).
3. Use the Length Adjustment to resize the lanyard loop (item 3 in Figure 1-1).
Getting Started 1 - 3
2
1
3
Safety Clip
Lanyard Extension
Length Adjustment
Lanyard C lasp
Figure 1-1
Installing and Wearing the Lanyard
WARNING! When the neck lanyard is worn properly, the length adjustment should be behind the
neck. Otherwise, the safety clip will not work properly and could result in injury (see
Figure 1-1).
Shirt Clip
To wear the CA10 on a belt or shirt, use the Shirt Clip (see Figure 1-2).
Figure 1-2
Wearing the CA10 on a Belt or Shirt
WARNING! Persons with pacemaker: The CA10 contains a magnet and its radio generates
magnetic energy. To avoid magnetic interference with the pacemaker, do not wear the
CA10 on a shirt.
1 - 4 CA10 User Guide
C
A
10
A
B
C
A
10
A
B
Using a D-Clip
To wear the CA10 D-Clip Earpiece (see F i gure 1- 3).
Figure 1-3
Wearing the CA10 D-Clip Earpiece
Earpiece
WARNING! When using a headset / earpiece, you may not hear the surrounding sounds. Do not
use a headset / earpiece where it can endanger your safety.
Persons with pacemakers should:
•
Use the ear opposite the pacemaker to minimize the potential for interference.
•
Remove the headset / earpiece immediately if you have any reason to suspect
that interference is taking place.
To protect your hearing:
•
Start your volume control at a low setting, and use as low a volume as possible.
•
Limit the amount of time you use headset / earpiece at high volume.
•
Where possible, use your headset / earpiece in a quiet environment with low
background noise.
•
Avoid turning up the volume to block out noisy surroundings.
•
Turn the volume down if you cannot hear people speaking near you.
CA10 Features
CA10
Shirt Clip
Advance
Button
Push-to-Talk
(PTT) Button
Lanyard Fastener Hole
Status LED
Headset Jack
Volume Up / Down
Cradle Connector
Speaker
Microphone
Front Side View
Back Side View
Left Side View
Right Side View
Private Reply Button
Getting Started 1 - 5
Figure 1-4
CA10 Features
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